Vodafone India Complaints & Reviews

My name is Vijay joshi.I have post paid vodafone no.[protected].Bill of vodafone I received by email, but I could not open bill after entering necessary password.There is no such type of problem in other vodafone bill .I have complained no.of times to vodafone care about the bill of above mentioned vodafone no. But they can not solve my problem.

I([protected]) got a text message from Vodafone care at 6.37 am, today morning informing me that a deals pack weekly service had been activated and a weeks rental of rs 35 deducted from my balance. Since I don't subscribe to these vas and haven't in this instance too, I called up the Vodafone customer care number @199 and talked to a customer care personnel.i was told that this was through a website/Internet and Vodafone had nothing to do with providing this service or the deduction . Vodafone customer care was however very prompt at deactivating the service that I had apparently subscribed to but the balance deducted would not be refunded . so there...!!! This in my simple opinion amounts to push sale with the belief that even a deactivation would already have earned the service provider/Vodafone??... 35 bucks. Can someone look into this please? I am sure that I am not the only one waking up to these kind of messages...

I am using mob no [protected] with a monthly Rental plan of Rs150 as my monthly charges are below Rs 500 each month. After getting a bill more than Rs 3200 for the month of April 2015, which showed Rs 2600 as net usage, I made a complaint and on 30th May I was assured by Miss Krati Jain, a Vodafone customer care caller that I will be given a waiver of Rs 1300 in the bill for the month of April. Acting on assurance given to me I immediately made a payment of balance Rs 2000/-. assuming that now I have nothing balance on my part. But when I got the bill for the month of May 2015 I was shocked to see that nothing was waived from my bill for the month of April rather amt assured to be waived was included in my bill for the month of May. Please look into the matter and resolve the issue at the earliest please. Regards. Sanjeev Sharma

Data Plan No : [protected] Dear Sir My Name is Narender Singh I was using Vodafone Data Plan. I went Vodafone Store at Nirman Vihar Feb 2015 to take Vodafone Data Plan. Then Vodafone representative told me a plan -- you pay only Rs 1950.00 and get Dongle plus 3 month 3 GB Data 3G and after 3 month you can pay only Rs 1000.00 for every 3 month Then I bought this Plan. And last month I call 199 customer care department and enquiry about bill but Vodafone Representative didn't get answer about this plan. He told me that your cycle date is 28 May after this date bill will prepare and I (Customer Care) will solve this query. And finally Yesterday, I asked again Vodafone Customer care department then he told me that your Bill is Rs 730 .00 This is wrong bill. Again I write a request to close data plan. Request No is [protected] on 05/06/2015. Today afternoon I visit Vodafone Store Laxmi Nagar Delhi Then Vodafone representative told me that your bill amount Rs 730.00 and after 5 day your connection will close. and you will also pay 28th May to 27 May bill. But I gave data plan closure request on 05/06/2015 Then why will full month subscription. And Now I want to close my data plan as soon as possible without paying wrong bill. With Regards Narender Singh Data Plan No : [protected] M- [protected] Email id : [protected]@yahoo.com

Since last one week I am not able to get any bank transaction OTP on my mobile as well as I recharge today my mobile balance also not shown. My mobile number is blocked or system error I don't know, please activate my no. My Vodafone No. [protected] Mail: md.[protected]@gmail.com Thanks

I had a Vodafone postpaid number that got de-activated because I was out of the country for the last 5 months. Now I'm trying to get the number activated. On Saturday, 30th May I went and gave a request for re-activation of my number and they asked me to pay pending amount of Rs305 which I paid After that I got incoming facilities but no outgoing Then on Wednesday, 04 June I again went to the store and they said to pay another amount so I paid a round amount of Rs200 so that my balance is Rs -34.70 meaning that there is no more amount to be paid by me. But still if I try to make a call it says Pay pending amount. I have been in touch with chat support since then. They gave me a request number that was later closed without the issue being resolved. Every time I contact them they say please wait, check my details and say it'll be activated in 2 hours and it doesn't happen. When asked to speak to supervisor they say wait for 48hours. Added to this they take 15-20mins to check the details of the request and when they ask are you online if you do not reply within 1min they disconnect. It is a really harassing situation. I have been trying to get answers. They do not have any number I can call and they don't provide proper information. I have decided to change the service provider because it I do not have the patience anymore. But, I want to raise complaint to make others aware.

I have paid my bill of 8000 INR in May itself and has been debited on the 19th May. However due to a technical glitch in Vodafone their system is not reflecting this amount. Despite providing whatever documentation they demanded 6 times, i am still receiving at least 3 calls and SMS per day from them. Now my family members have also started receiving calls. I am being mentally hounded and am being made to feel like a thief. All due to their system being faulty i am being penalised. As my family is being harassed now, i cannot take it any longer and want to file a case against them for mental harassment and due to which i am not able to run my business resulting in losing customers. Please guide me Gangadhar

My name is Sumit Malviya and my contact no. is [protected]. From last one year i am using Vodafone and not a single time I have faced any issue regarding bill payment but this time i am facing a lot of problem with my current bill. On 21st of this month I received my bill and it was of Rs 3271.15 in which Rs 2467.43 was of Internet charges and that too for of 3 days 11, 12 and 13 of this month and data consumed is approx 1 GB. Plan activated on my number was 2G of 650 MB for Rs 95. On 3rd of this month I activated this plan. As per bill its showing that in 7 days 650 MB had been consumed and in 3 days approx 2 GB data has been consumed and that too on 2G network. How could it be possible that within 3 days this much data can be consumed while using Facebook and Whats App. I haven't used that much data. I went to Vodafone store also but I didn't got any proper response from them. From last 13 days my outgoing is closed. Lots of important call i have missed due to this. It's a humble request to you Ma'am to please take a look into this issue and help me out from this. Waiting for your valuable response. Regards, Sumit Malviya Alternate contact no.: [protected]

Dear Sir, I am having one mobile no.[protected] and one dongle no.[protected] which are post paid. and the billing cycle is 9th to 8th of every month. from next cycle i.e 9th June 2015 I request you to kindly deactivate all activated plan on my mobile no. and dongle no. as given above, as the bill is going too much high. your are requested to kindly convert my mobile no.[protected] plan to monthly plan rent of Rs.149/- only and also convert my dongle no.[protected] to prepaid and if dongle no. is unable to convert to prepaid kindly close it with immediate effect. yours faithfully sanjay damodar chandekar

I am using the Vodafone number [protected]. I, in total have three prepaid numbers which are currently active. The purpose of writing this mail is that i am very disappointed with the kind of service provided by a company of Vodafone's stature and repute. I Have activated my roaming pack, before going into roaming for one months plan Rs170/-. and i received confirmation message for the same for one month activation on roaming plan.I was in Bihar for around 24 days.So, i was in Bihar roaming i.e in India itself. I have gone through the Bill for the current month cycle and i have seen that Vodafone have charged Rs.750/- extra for roaming.i.e incoming as well as out-going charges. I have raised complain for same so many times, and didn't get response and resolution for the same. (complaint no :- [protected]) When this went on for 8 days in a row, i lost my patience and i visit Vodafone store for the same complain. I assure you that if this pathetic level of service continues and if i have to experience incidence of this nature again, i will discontinue services on my personal numbers without paying any of my pending bills, moreover, i will try and make sure that my entire organization discontinues the association with Vodafone. As it is there is widespread discontentment with your company's general level of customer service!

Dear Team Today we have activeted new callertune after that today we have received 2 massage from company one of Vodafone tv and second of [protected]@ service activited on this no [protected] and charge add on my bill but we have not activited this service on my no. So this is my humbble request. Please reverse the charge. Regds Roop M [protected]... after this complaint i have received the call from customer care and the customer care lady told me that your charges has been waived before your bill generation but yesterday my vodafone bill has been generated and my chagre has not waived. So kindly Re-open my complaint becoz i am not setisfy with vodafone service and Please waived my chagre.

My number is [protected] I had recharge of 31 rupees of std tarif which provide std call at 35/mint on 2 jun and receive messages form Vodafone company that u validation upto 28 day at 21:23 on 2 jun. But It is nt working. And customer care say we don't have this type of plan. So please do the need full r I have to go in consumer court. I had lost of 31+ 61 rupees And company is nt provides services.

Respective sir, My name is Nagendra singh. My mobile no. is [protected]. I am facing a problem in my 3g internet. I saw a sms on my mobile if you recharge with rs449 you will get 4gb 3g data for 28 days. On tuesday i had recharge with that. But now i am not getting proper speed. Symbol of 3g appears but from today it is not working. Kindly do the hopeful and needful thing on this matter

Wow .. Vodafone has employees who dare tell there customers - I will not activate your international roaming... Despite payment of full bills and security deposit of 3000 online., . I was told by this rude and tyrrant staff who feels vodafone is his own fathers company.. I will not activate it... I will not adjust it against securrity.. You go do what ever you want... I need the world to know about callous and shallow staff that talk like and behave immaturely. Vodafone .. Down Down... Your customer for 10 years Amit Pratap Singh @@@@993933

CELL NO:[protected] I HAD RECHARGED FOR STD RC 14 PACK WITH VODAFONE ON 01/06/15AND SUBSEQUENTLY RECEIVED THE CONFIRMATION MESSAGE FROM THE COMPANY THAT THAE AFORESAID PACK HAS BEEN ACTIVATED FOR MY NUMBER AND I AM ENTITLED TO ENJOY STD CALLS at 30p/min, FOR 30 DAYS.BUT IN SPITE OF THE SUCCESSFUL ACTIVATION THE COMPANY IS CHARGING EXCESSIVELY FOR EVERY STD CALL MADE FROM THE SAID NUMBER. SO, I REQUEST THE COMPANY TO LOOK INTO THE MATTER AT THE EARLIEST AND ENSURE THAT THE EXCESSIVE AMOUNT CHARGED IS CREDITED TO THE SAME NUMBER. YOUR EXPEDITIOUS RESPONSE WOULD BE HIGHLY APPRECIATED.

I have been cheated and harassed by VODAFONE prepaid services. They are Fake Deduction of my balances then I complain submitted online and direct complain customer care on dated.03.06.15. Then they are refunded 20 rupee on my account but suddenly show in my inbox incoming message “Dear Customer, thank you for buying mydala deals. To enjoy your free deal log on to m.mydala.com” and cut my balance 19 rupee, I m immediately call VODAFONE Customer care and I asked why cut my balance??? They are said, this is the download charges bt I have already net balance available and I am not any other download in my phone but Customer Care forced to said to me this is the downloading charges I have download in my phone and they are misbehave to me. Today dtd.05.06.15 again same message come in my mobile “Dear Customer, thank you for buying mydala deals. To enjoy your free deal log on to m.mydala.com” and again cut my balance 3 rupee. Then TODAY Vodafone Customer care again call me and returned 3 rupee balance in my phone butttt same problem issued AGAIN SAME MESSAGE COME IN MY PHONE AND CUT MY BALANCE 3RUPEE. SHAME VODAFONE SHAME

I have been cheated and harassed by VODAFONE prepaid services. They are Fake Deduction of my balances then I complain submitted online and direct complain customer care on dated.03.06.15. Then they are refunded 20 rupee on my account but suddenly show in my inbox incoming message “Dear Customer, thank you for buying mydala deals. To enjoy your free deal log on to m.mydala.com” and cut my balance 19 rupee, I m immediately call VODAFONE Customer care and I asked why cut my balance??? They are said, this is the download charges bt I have already net balance available and I am not any other download in my phone but Customer Care forced to said to me this is the downloading charges I have download in my phone and they are misbehave to me. Today dtd.05.06.15 again same message come in my mobile “Dear Customer, thank you for buying mydala deals. To enjoy your free deal log on to m.mydala.com” and again cut my balance 3 rupee. Then TODAY Vodafone Customer care again call me and returned 3 rupee balance in my phone butttt same problem issued AGAIN SAME MESSAGE COME IN MY PHONE AND CUT MY BALANCE 3RUPEE SHAME VODAFONE SHAME I WANT MY ALL FAKE DEDUCTED BALANCES.

Sir Vodafone customer care people misguides me, I call them on 1 May 2015 about how much internet data I can use in my current bill cycle the executive told me that I have a bill plan of 1 gb per month but I can use additional 1.5 gb data in that bill cycle without any extra charges, due to this statement of the customer care executive I use a total of 1200 my data in that bill cycle and when bill come I see that they charged me ₹760 for that 200 mb data which I only use because their executive told me that I can use additional 1.5 gb without any extra charges and I also complaints many a times for this extra charges but they haven't take any action my complaint no which I have registered for these extra charges are following [protected] dated 15th may 2015 [protected] dated 15th may 2015 [protected] dated 26th may 2015 Every time they asks for 48 hours time to resolve my complaint but still I haven't got any response from Vodafone Kindly take the necessary action and help me Regards Sandeep lather Mobile no [protected]

I've requested for roaming pack on 21st May and it got activated by 25th. But Rs.75 is added to bill for the period from 25/04 to 24/05 though it got activated on a later period. Also a charge of Rs.283 is added for VAS service about which I had no information. These are neither I've requested nor I've received any SMS related to activation of it.

1st june early morning 4.40 AM i got a SMS, Hello! Glamour Zone pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs. 90 has been deducted. Your current Balance post service activation is Rs. 98.395. To deactivate SMS STOP to or call 155223 ( toll free). Surprised as i didnt requested this service and i called that 155223 and for deactivation dial 1, did it and got an SMS at 5.08 AM Your subscription to Glamour Zone pack has been deactivated. No refund come. Again at 5.07 AM, Hello! Deals Pack Weekly service is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of Rs. 35 has been deducted. Your current Balance post service activation is Rs. 63.395. To deactivate SMS STOP to or call 155223 ( toll free) Once again i shocked and Surprised as i didnt requested this service and i called that 155223 and for deactivation dial 1, did it and got an SMS 5.39 AM Your subscription to Deals pack Weekly service has been deactivated. No refund come till. Again 2nd June 8.59 AM, Hello! Super Models Club pack is now active on your number, as requested. This service is valid till[protected] and a 7 days renntal of Rs. 35 has been deducted. Your current Balance post service activation is Rs. 18.795. To deactivate SMS STOP to or call 155223 ( toll free) I ignored and trying to get some professional approach from experts. Again 9 AM, Hello! Radio Unlimited service is now active on your number, as requested. This service is valid till[protected] and a 15 days rental of Rs. 15 has been deducted. Your current Balance post service activation is Rs. 3.795. To deactivate SMS STOP to or call 155223 ( toll free) Shocked, Vodafone is stealing money when my door is closed tightly and when i feel i am secured. Today i called the customer care 198 and other side a person attended the call and said Dinesh kumar, How may i help you? I explained the issues. He said it is not Vodafone, it is you requested, so that vodafone did I refused, as i didnt did it Then he said, it is not Vodafone and not you, as your internet pack is active, you clicked, For your information, I am using only whatsapp in mobile, no other internet. He said no it is not Vodafone did. I explained, yes i am using vodafone internet pack for whatsapp, How come you can take this, He said, if deactivated by customer care, it is possible to refund, since it is deactivated by me, No refund can be given. For that i said, i may go for legal approach as you are stealing simply from my pocket, i am helpless to control this. He said, he will give back 50 Rs as common refund for this, that will be activated in 2 hours. I asked as i am not requesting for this, and i was using customer care approach to deactivate as given in the SMS, you should pay my full amount. He said he didnt have any option of full amount. As i asked his name again, He said Dinesh kumar, i asked which and where is your office located, as i have to send a notice on your name since i requested, you didnt accept my and not apologized what you did. he said ask vodafone related question, we will not answer other question Till now i didnt got any refund, He gave orally complaint no[protected] and after an hour i got a sms Hello! we have received your request.[protected] is the request number for your reference. Thank you. What is this?