Vodafone India Complaints & Reviews

On 26th May 2015, at about 9.30p.m., I attempted to recharge my phone no.[protected] with Rs.649 3G data pack online through internet banking. After the amount was deducted from my bank account, the Vodafone website showed some error and showed that the transaction failed. So, after a few minutes, attempted to recharge again with Rs.649 3G pack. This time it was successfully done and I also got a message from Vodafone confirming the same about 9.34 p.m. Then at about 1.10a.m. on 27th May 2015 I received another message from Vodafone that my data pack is active. Suspecting that the Vodafone has charged my number twice, I called the Vodafone customer care immediately. He checked the system and said that the system is only showing the recharge at 9.34p.m. and advised me to call customer care in the morning as it takes upto two hours for system to get updated and also ensured me that in case my number has been charged twice, the Vodafone would refund the amount erroneously charged. Accordingly, I called the customer care this morning I.e.27th May 2005 at about 10.27 a.m.to enquire. The girl that took my call was extremely rude, unhelpful and abusive. Did not help me at all and even disconnected the call after shouting at me. Extremely pathetic behaviour on part of the customer care representative. Now, my grievance is, my number has been charged twice. Even the failed transaction has somehow managed scrape through. I want my refund for the failed transaction.

I am using my vodafone number [protected]. My present plan has provided by agent of 199 plan with offer 600 minutes, 200 SMS, 3G data unlimited but I had not gotten aforesaid plan. This was provided plan as 300 minutes, 1GB data uses by 3G speed or 2G data unlimited uses this plan. I had not been mentioned real service plan which i found after use it. Please provide my offers 199 plan and activate the service my pending data. Now I have a big problem which is related to High Charged after offer it.Your company charged unreasonable bill in last month. arrange to my new bill previous plan offer. So please taking care of this issue otherwise I will definitely switch from your services.

This is Sinclair Fernandez. My father's number is [protected] (Chennai) and the phone used is Nokia lumia 510. I had recharged for rs. 249 (data pack 1.25gb - 3G) on 23rd but I was not able to access the internet. The message "you may have lost your mobile data connection" appears on the internet explorer screen. Please take note that I had tried this sim on two other phones and im not able to access the internet. However if I place another person's simcard in the nokia lumia 510, the internet works fine. I had been with the vodafone customer care since 23rd night but they are not able to sort this issue. They insist that I download setting for the mobile and that had been their constant reply when that doesnt seem to work. Kindly understand that downloading some settings is not the problem as other simcards of vodafone and other service providers work fine. Mover over, I spent Rs. 100 and got a replacement sim card on 24th to be sure that nothing is wrong from my side. Even getting a replacement sim was useless. Night of 26 may 2015, I tried calling Vodafone customer care help line "199" from [protected] but every time I press 9 to speak to a customer care agent, it does not go thru instead the IVR starts to play from the beginning. Hence, I used another mobile to contact your customer care help line "199" from [protected] at 10:20 pm on 26th May 2015 (yesterday). When I got to a customer care agent and I told him the issue i was having he became "VERY ABUSIVE". He said his name was Elango (may be false name) on May 25, 2015 7:45:26 AM I sent an email to vodafonecare.[protected]@vodafone.com. on May 27, 2015 9:07 AM Mr. Rajaminu (Vodafone Care agent) replied with interaction number [protected] I had spent Rs. 349 to use the internet on mobile number [protected] and after visiting the Vodafone store in Chrompet, Chennai, got a replacement simcard, called the call center for almost 10 times. i still am unable to access the internet on that number and when I ask the customer care agent for an update on the status i get ABUSED.

My 49rs has been deducted due to VAS and I registered a complaint within 24 hours on 22 may . even I talked to one of your agent 3-4 times to refund my money but I haven't received it yet.please refund it as soon as possible and I hope this would be my last complaint...this is my 5th or 6th complaints I'm fedup with your company

I have a Vodafone postpaid sim (Mo: [protected]). Since last 14 days few unwanted services have been activated on my number. I do not have any idea what those services are for and why have they been activated on my number. I never requested for any of those services.
1. ZEEDITTO
2. Model Mania
3. Gaana Khazana

The activation messages say that the rental for the above service will be reflected in my next bill.
I don't want any of the above mentioned services and I haven't asked for them either.
This is not the first time such incident is happening. Earlier also some other service was activated.

Please deactivate all these services and adjust the bill for this month. I will not be continuing the postpaid services from next month (June 2015) onwards, so please adjust the amount deducted in this bill cycle only.
Kindly take this seriously and don't compel me to take legal actions against you.

Attached the screenshot of the service activation messages

Dear Vodafone. My name is chaitanya. My complaint is with my Andhra Pradesh number [protected]. My present alternate contact number is [protected] (Mumbai). Today I lost signals for my Andhra number. I called to customer care to report it. They advised me to do some procedure for getting back the signal and all finally with no use. They finally Said that they can't do anything and even they can't take any complaint because I'm in non local. It takes one more month for me to get back to Andhra. So till for this month, won't Vodafone take any action? This is not good for a telecom giant towards its loyal customers. Please respond at the earliest. Regards, Chaitanya

Hello, My name is Kapil Kumar and I am using Vodafone's number [protected], after purchased the new number, I got network issue at my office address, I already logged complaint many times regarding network issue but they always said that " we are working on that and it will resolve with in 3 months' but still I am getting the same issue. So I decided to PORT my number and I did message to port, but the very next day I got a call from Vodafone retention department and she stated that as per TRIA I can't port my number due to my number is new (not 90 days old), so I said to her that I wanted to disconnect the number then, but she suggested me to continue this number and your number's rental will be half for 3 months and also your network issue will be also resolved, so that I decided to go with Vodafone for at least 3 more months. now the issue is I am getting the same network issue at inside my office and also getting my 3rd bill with full rental. after received my 3rd bill spoke with Vodafone's c.c.e, he said according to retention team executive, she provided that half rental offer for 2 months. I said to C.C.E that please log a complaint for false offer give by retention executive then he logged the complaint but again after 5 days still I am not getting any resolution yet. Thanks Kapil Kumar Mob:- [protected]

Hi, I tried to recharge Rs 250 and 23 on 24th of April month. But it got failed. I contacted the customer care on same day. He said that i would get back the money within 7days. After spoke with customer care and regional manager in three times. But still i didn't get the amount. Mobile no : [protected] Location : Bangalore, Karnataka Regards, Kalaiyarasan

Sir, Juice up pack has deducted Rs. 35 on 08.05.2015, 15.05.2015 and 22.05.2015 from my cell phone number [protected] without my consent. I have already complained but nothing has been done so far. Please deactivate Juice up pack immediately and arrange to get my amount Rs.105( Rs.35+Rs.35+Rs.35) back to my account. yours faithfully, Abanindra Mohan Roy

Mulitple escalations to Appellate Kolkata via email has not resulted in any response. The Appellate number [protected] is switched off when called. Please see emails sent below for details. Hope Consumer Forum team can get this sorted out. Thanks. Sumon Mukherjee May 25 (1 day ago) to appellate.kol, Tamisra Hello Mr. Sridhar Rao, I am reaching out to you on behalf of my wife who has been doing rounds of Vodafone customer care and Vodafone store for the past 3 months in trying to get the international roaming deposit refunded without any success. She has also sent mails to nodal center for Kolkata with a copy to your escalation id which might have slipped your notice earlier. I hope, being the highest escalation point for Kolkata region you will be able to help her get the issue resolved without any further delay. The below mail might seem rude but then I am sure you would appreciate the fact that after one month of followup and conflicting responses from your associates ones' patience is bound to run thin. Sumon Mukherjee Competency Leader IBM India Pvt. Ltd., DLF 1, Tower B, 59.0 M ARTERIAL RD OF NEW TOWN, Kolkata, India. Mobile Phone:+91 -[protected] [protected] Forwarded message[protected] From: Tamisra Mukherjee Date: Thu, Apr 9, 2015 at 3:44 PM Subject: International Roaming Security Deposit not refunded To: nodal.[protected]@vodafone.com Cc: appellate.[protected]@vodafone.com Dear Ms. Dipika Majumder, I hold a Vodafone Kolkata postpaid connection No [protected] (Relationship No: 1.[protected]. I had deposited Rs 3000/- with Vodafone Store located at Sarat Bose Road, Kolkata on mid-Feb 2015, as a requirement to activate IR. at that time, I specifically clarified with them whether I may get the refund (upon deactivation of IR services) in cheuqe, which, the customer care executive confirmed. This was imp. for me to know since I have a corporate reimbursement from my workplace, and settling this amount against my monthly bill would have been difficult. Thereafter, I visited the store in March 6, 2015 and asked for my refund. Initially they said its not possible to refund in chq, but when I reminded them about their promise at the time of taking the money, they agreed (having confirmed from branch head over phone) and asked me to make an application; which I did. they also asked me to make payment of the current cycle bill which also I made atleast 20 days back. Since then I have visited the store twice, called customer care innumerable times (Service regn No: [protected]), but in vain, as still today, neither have I got my money back, nor a simple communication on the status. Once I got a call from Customer care asking me to wait till the problem is resolved, some 2 weeks back. (wait: meaning they having no idea till when). Its sad and pathetic that a Co. like yours doesn't take a minute to take money from us, but when it comes to returning, it takes a lifetime! I am surely going to change to a different service provider, as I am completely fed up with your "happy to help" idea, which is harassing and misleading customers by your incompetent staff. Tamisra Mukherjee +91-[protected] [Call: +91-[protected]]

We received a call form Voda phone repersentative ([protected]) and they have promised, you recharge for Rs-204, you get free STD and local call for one month. we repetedly ask her about the same that are you sure its STD free, Now we received only local free. we requested the Voda phone customer care we do not want this, Please cancel this but they are saying that in system its only free for local only. Can you helps us to go in detail and check our conversation and save many other consumers for the fake promises made by voda Phone. My phone no. is [protected]

Dear Sir, This is to inform you that today morning i.e on 26/05/2015 my vodafone balance for number [protected] was deducted by Rs 90.I enquired with customer care executive and was told that i have requested for some social book facility this morning and have given confirmation for the same.Whereas I am not even aware of the same.I am a customer of Vodafone from past 5-6 years and earlier i was having post paid number and due to some instances of some charges i converted that post paid connection into prepaid.Today i again had a bad experience o[censored]nneccesary deduction of this Rs 90.I repeatedly called for the issue to be resolved as line was geting disconnected and i have requested customer care executive for reversal of these charges deducted but they were not at all cooperative and one among the them was so rude and abrupt that it made my experience even worst.I request you to kindly see into this matter and get my charges reversed as such deductions are not acceptable and i will be left with no other option but to port my number to some other service provider and end our relation of 5-6 years. Thanking You Truely Yours Prashant Kataria [protected]

I got charged Rs. 149 for Surprise 'd2c_mazaa_149 ' I am well educated about how mobile works. I never clicked on any third party link nor download anything. I got bill for following services which dont even make sense from their names.Tried to complain by calling care, but Executives put call on waiting for more than 30 min two times before I disconnected. When asked to talk with seniors, the call was again put on hold. This is happening from last couple of months. Last month i connected to call centre they agreed to reduce these charges. They are looting loyal customers too. I am Vodafone customer from last 9 years & they started this time now to think about new service provider. How could a person downloads same thing every month. Going to check with FB & will try to put PIL on this. See the below mail from vodafone care. Dear Mr. Pandharpure, Please refer to our e-mail dated 27/04/2015 regarding activation of data plan for your Vodafone number [protected]. We regret the inconvenience caused to you in this regard. As per our telephonic conversation on [protected] today at 03.48pm, With regard to your concern, we have validated your bill and as per confirmation receive from our billing team; we wish to inform you that, • Waiver request against download charges (Rs. 149.0/- + service tax) in the invoice dated 25/04/2015 is under process and amount will reflect in upcoming bill. • Kindly note the service complaint number [protected] for your reference • We assure you that Vodafone always endeavors to maintain a transparent and accurate system of billing its subscribers for the services rendered. Please be assured that all billing happens only against genuine usage done against that particular connection. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help,

This is in reference to the complaint registered for Mobile No. [protected] dtd. 26th May.'2015. I It has been highlighted that am being wrongly billed for mobile internet charges as INR 1715.66/-. You are expected to kindly rectify & revise the bill for the billing period & revert with the correct bill amount so that the payment can be made immediately...

​Respected Dear sir/madam​ Sub Cancellation of connection for [protected]I have cleared bill amount of Rs.300/- via vodafone Rep.No-1929 Dated 22/05/2015 Shop Gurukrupa Communication Shop no 58 NWRKSRTC Opp Krupa Lodge Near Bus Stand Bagalkot 587101 which clears the commitment and please disconnect both immiediatly

i have had the most pathetic of experience while using vodafone numbers since last 6 months. So i decided to port to Airtel. Its been almost 2 months since we have applied for porting but Vodafone is always rejecting porting request on very absurd basis. They are saying the porting code doesnt match with the request provided. i have all the proofs in the world to prove my complaint, but don't know whom to complaint. Another interesting thing, Only corporate numbers are not being ported. we ported 2 individual numbers at the same time and those have been ported.

I am using vodafone prepaid connection and I want to see my current and last month's & this month call details. In My vodafone user account I can see only few days call details. Please help me find call detail for last month as well. My voda no. is [protected]

In Jan-15 Vodafone charged me wrongly and regarding that vodafone ready to refund 656+245 INR and from apart from that vodafone refund only 656INR, for the pending amount I mailed 48 and last time vodafone ready to refund 656INR again for Pending refund+late refund charges+wast of my time for mailing and calling(I called vodafone 30 times and mailed more than 78)(I claimed 750 INR ), But still vodafone not refund amount and mailed without knowing anything.

On 17 th may I went to vodafone store -medical college, trivandrum, kerala; for changing from normal sim to nano sim. they gave me the nano sim and told me that it will activate in 1 hr. But it was not activated.Again I visited the same store on 25th, and told that it was not activated, they told that system was down and not possible till 29th may. On the same day I went to vazhuthacaud, trivandrum, kerala, vodafone store and activated my nano sim within 3 hrs. so I would suggest u dont appoint such irresponsible staff on ur great vodafone store (medical college, trivandrum). I think this staff dont know anything. even the manager of that store is useless.

Mera vodafone no.hai [protected].mere ko 26/03/2015 ko vodafone ke agency se call aaya tha.ADVENTA SALES AND DISTRIBUTION PVT.LTD. Name Shreya patil, mob. no.[protected]. ki tumhara yah no.25 no. me select huaa hai, jisko prepaid se postpaid karoge to aapko ek mob. gift milega.first bill bharne ke bad aapko gift milega, 2 month ho gaya mere ko vo log evial bahavier kar rahe hai . please mere ko help karo.