Vodafone India Complaints & Reviews

Hi Pankaj,

We could not receive any response when we called you. Pls share an alt number, time between 9AM - 6PM to reach you.

Regards,
Vodafone India

Hi Pankaj,

There was no response when we called hence we'll revert to you back with an update.

Regards,
Vodafone India

Today, morning i got a call from Vodafone . They were sorry about the issue and refund my money back to main account .

Happy with service !

Heyy !! I am a vodafone user from more than 5 yrs. I want to file my complaint against Vodafone.Bcoz recently from last two weeks, I received a sms which shows Hello look @it was activated on your vodafone number([protected]) without my request. And it deduct my balance automatically without any confirmation. How the hell could u use my balance without my permission.This incident lets down Vodafone Standards for me. Please take appropriate action on it and refund my money as soon as possible

I got a blank email from pooja serco against my complaint So what should I reply you. Please solve my problem as soon as possible..

Thanks
Sandeep Sharma
Mob [protected]

Even today I see a sudden msg that my 90rs.has been deducted for the glamour zone pack .. now what the hell is that.
I wan the company to return my money back immediately.even in the last week my 50rs was deducted for something which i didnt even have knowledge to access it..
plz return back my money..stop being so cheap, by exploiting ur customers ur only putting down ur reputation..I shall change to a new network rather taking a Vodafone connectionin

Today I also received a sms from Vodafone is glamour zone pack is activate and deducted rs. 90.00 in my balance, whereas I don't have activate this pack, please accept my Complaints and take.action

Same thing happened with me. Vodafone should stop cheating.

The worst part is the service of their customer care, while addressing their issue, they speak as though we have requested the activation of the pack, i m gonna change from vodafone to some other network if they wont adjust back the money in my forthcoming bill.

I also got mesg of activation of glamour in pack for 1 days. it deducted my balance rs 3.it is cheating

I got a msg. Of activating a glamour pack which I don't want and that too for 7 days. It also deducted rs.35 from my balance. It is cheating and plz take some action for it.

Vodafone crossing the limits now !

Deducted nearly 30 Rupees balance on the name of some Gaana Khazana Pack

Such a shameful act and it is better to keep low balance on Vodafone Card.

I got the same issue . When I called d customer service he is complaining me that I have activated the glamour pack ( still I dunno Wat d heck is d plan ) when I asked for d return money ! He was like " madam do not repeate like this again " ! I have been a loyal customer for more than 8 years ! Shame on u !

Height of cheating customers.
just now I received an sms saying my balance has been deducted towards activation of some GLAMOUR INN pack. I am still thinking when have I requested for it..probably it was a pop-up message which suddenly appeared when I was typing something. And now they hv my money..

Hi All,

I have faced a similar issue and on detailed investigation found out that vodafone is violating TRAI guidelines.
I have escalated this to TRAI and tecom ministry.
I request all you guys to please msg me on whatsapp with the issue you faced and the date and time of issue.
I am planning to sue vodafone in a public intrest litigation.
My whatsapp number [protected]

Eager to hear from you.

U ppl are so big fraud now i have made my mind to discontinue using ur services for sure..how u activate same service on ur behalf only and deduct huge amount if money..theres some stupid glamour zone pack which got activated now without my opting for it..n i js get a msg 90 rs deducted.. u ppl r thiefs..jUST looking ways for conning ppl.

Hi All,

It happened with me also .. Vodaphone has deducted silently Rs. 20 and Rs. 90 in the name of some Glamour Inn and Beauty Fix VAS from my balance. They played very smart, they choose the day for deduction when I had adequate balance. After 4/5 days, when I realized, I called to customer care and enquired about it, they didnt tell me about the service instead keep on repeating that I have requested for it ...what nonsense ..., their customer care just played a dumb role and replied its not in their hands and said i would have complained within 24 hours ...

looks like Vodaphone has moved to fraudulent business ... dont keep balance with Vodaphone ...

Hi Everyone


I received the following message this morning. I DID NOT SUBSCRIBE OR ACCEPT any such service


[protected]
Hello! Glamour Zone pack is now active on your number, as requested.This service is valid till[protected] and a 15 days rental of Rs.45 has been deducted.Your current Balance post service activation is Rs.17.26.To deactivate SMS STOP to or call 155223(toll free).
[protected]


I made a call and request for immediate UNSUBSCRIBE for the service I DID NOT ASK for at the first place.
Here is the SMS of the deactivation


[protected]
Hello! Your request dated 24-DEC-15has been processed and the necessary service has been deactivated for your Vodafone mobile number9787025xxx
[protected]


I saw this web post and I spoke to Vodafone for the second time and explained that it is not worth getting this money in the wrong way.

Instead of earning the money in the wrong way, please provide good service and Customers will support Vodafone even if it is little pricey.

They have REFUNDED my Rs 45/- back to my account and they confirmed that a senior OFFICER WILL CALL ME in this regard.

Following is the SMS I received after the phone conversation with Vodafone support staff


[protected]
Dear Customer, Your waiver of Rs 45 against the service VAS Waiver has been processed and will be updated in your account today.
[protected]


I am really a Happy customer if Vodafone. I am using Skype Video Chat with my family in India and this company provides a great service.

If any of you face a similar situation, please make a friendly call to Vodafone and explain the situation and get your duely earned money back into your account.

Regards
Vodafone Customer
9787025xxx

Same happen to me...:(

I been deducted rs 79 for glamor zone kindly refund

from 2 days i am getting getting messages that Models club pack has been activated with a rental of Rs75, Beauty pack has been activated with a rental of Rs35 & . Today morning i receive an sms saying Glamour Zone pack has been activated with a rental of Rs90. . I dont know how many times i have argue with customer care. how can u activate a service when i don't even ask for it and charge me for it.

Its a headache for me every day. how to over come this problem. any suggestion

I got the service of international roaming at [protected] (ported from BSNL to Vodafone recently). Deposited Rs.3K for this purpose and in my plan, I can have Rs.3500/- outstanding. Reached Bangkok of 18.12.15 morning, activated the number. During day time used only for e-mail and Whats App. In evening, got the msg of consuming 20MB during international roaming and after sometime got another msg stating the dues as over Rs.22K and all the sevices were discontinued. Its really astonishing to get the estimated amount within a few hours in the same day. Although I used WiFi during this period. Even as the charge for 10KB is Rs. 5.50 internationally, dues should be far below Rs.22K. I did not have any international call and no call was received or cut. Only 2 sms was sent.
After return, roaming was disabled on the same day and based on suggestion from local Vodafone office, paid Rs.17K. Already Rs. Rs 3K was given advance while applying for international roaming. Still full services were NOT enabled. Wanted additional money to activate outgoing call. Again paid Rs.3K on 2nd Jan'16. Still GPRS service is not activated. I could not get break-up of the amount demanded, and did not get the answer, even after sending mails to Vodafone during lat 10 days.
I would request Vodafone to settle the grievance instantly and send the break-up through mail.

I am on roaming and received a message at 1:30 in the night that glamour zone pack has been activated when there is absolutely no way I could have requested it. I have emailed Vodafone about this but reading all the comments here I feel there isn't much hope for a refund the company has stooped to the level of stealing from there own customer. Shame on Vodafone.

Ya, this is happened with me also. I was just surfing on internet, and after sometime I got message from vodafone that, "Your Glamour zone pack is activated & Rs.45 has been deducted. I immediately call to vodafone customer care, the lady from the other end told me that, she didn't get any account information of mine. she gave me other number to deactivate the service(155223), I had successfully deactivate the service using this number but still I didn't get my money back.
What the hell is going on with vodafone. Its really not accepting from Vodafone.

yes i too received sms on my mobile dedicated to glamour zone pack monthly rental 90rupees. i will shocked and scared with vodaphone network how to dedicated custmor rupees with out information. cheeting our custmers so bad. i will complaint this issue cunsumer court &human commision compalsary for dont another custmer cheeting with our vodaphone smart cheeting remember you our custmers are too smaart

yes i too received sms on my mobile dedicated to glamour zone pack monthly rental 90rupees. i will shocked and scared with vodaphone network how to dedicated custmor rupees with out information. cheeting our custmers so bad. i will complaint this issue cunsumer court &human commision compalsary for dont another custmer cheeting with our vodaphone smart cheeting remember you our custmers are too smaart

I also got the message for deduction of Re. 90. For which i have not gave my prior consent. This is not done on the part of Vodafone. They are doing irregular course of transaction with their customer. For which they shall gonna sue. Unless otherwise take necessary action in against of such wrong act. Otherwise being an advocate I'm gonna raise a online petition as their are many victims. And your company will have to compensate for this.

Vodafone is cheating wits us...I also received SMS without any subscription.."Hello. You are currently active on the Glam Zone pack.Your weekly subscription of Rs.35 will be charged on the[protected].To deactivate SMS STOP to or call 155223(toll free)."

For me also they deducted cheaters

Your subscription for Glamour Inn pack has been renewed and Rs 45 has been deducted.The service will get renewed on[protected].To deactivate SMS STOP to or call 155223(toll free).

Go to hell cheap vodafone, deducted from main balance rs. 90 in the name wwe zone and shocking is when I deactivated by sending sms STOP to 155223 it shows Reliance, which iam little bit confused, are those theif trying to loot their customers together?vodafone and Reliance may be in partnership for looting us.aahhhh iam getting high temper now.

U r mc bc suwar ki aulat cheap vodafone.they deducted rs90 for wwe zone I mean wtf is that.And shocking is when I deactivated by sending sms STOP to 155223 it shows Reliance which is confusing, may be vodafone and Reliance are in partnership in looting us.And even caller tune is activated silently I had to deactivate that too, hope vodafone burn in hell and iam warning u guys never recharge high amount talktime in ur vodafone number they will cut ur amount without even sending u warning msg.

Vodafone did same with me My Monthly rental = 375 and call amount = 0, Internet use = 0 and bill = 2112 i pay to see advertisements see that tweet but it's not completed yet after complaining about consumer forum they told me we remove that amount and you just pay 1900 out of 4000 I paid its almost 15 days passed but my mobile number is not activated till date.

https://twitter.com/gunjan86mathur/status/[protected]

I have been using the a mobile connection since more than last 12 years and was with TATA Docomo. Later it was ported to Vodafone. I have been heavily charged for its usage and I decided to port it to Airtel on January 2017. But Vodafone has rejected it with a bogus accuse that I had outstanding bills to pay.

My busy schedule didn’t allow me to go behind this issue and I tried to port it out on 18-March-2017 after paying the entire outstanding plus excess amount to avoid the possible controversies on any outstanding bills. Even then also it was rejected accusing the same reason.

Finally, the third time on 29-November-2017, I tried to port it out again. I paid the bill amount and Rs.200/- extra towards any usage charges that may arise on the period between the porting request date and porting date. Vodafone has rejected it again saying the same reason. A screenshot is attached herewith, anyone can clarify what amount was outstanding on these days.

They want to loot me with heavy bills.

Please look in to this matter and do the necessary actions against them in this regard. I have been paying an average of Rs.1000/- each month, while I could limit my bill to Rs.250/- if ported to a prepaid connection of other providers. Vodafone is liable for the excess amount they have been collecting since last January from me. Please do the needful to persuade them, refund me the same immediately.

I have again on 15-Dec, initiated for porting for the fourth time and waiting for the action.

Faithfully yours,

Sajin K. John

Today ie 13/2/18, vodafone activated some entertainment zone pack of 90 rs all by itself & promptly deducted that amount. this company is engaged in fraud.wonder what happens to subsribers who dont know english & dont have recourse to redressal.even after sending stop sms it has not refunded money as of 13/2/18
My no [protected]

on 12th april i gave a request for porting my jio no to vodaphone prepaid at the rajarajeswari nagar, bangalore-98 outlet. the outlet executive verified my aadhar details and gave me a sim. on 18th it got migrated to vodaphone . but to my shock it was not prepaid but postpaid 399 plan. when i protested with customer care they raised a SR no and asked me to wait till 20th april and wait for a call back from vodaphone.after that there were so many visits to the outlet and calls to the customer care. till today the issue is not resolved. the outlet person downgraded the plan from 399 to 99 and asked me to retain in this plan for 3 months and migrate to prepaid. when the customer wants the no to be ported to prepaid for whatsoever reasons, they are insisting this no to be on postpaid for 3 months which looks to be entire system is faulted in vodaphone.

Even i have experienced cheating...
Today i got an SMS saying bout some Spicy Videos weekly pack activated. I dont even see any such pack inside the application / nor on their website. I called up their team asking about this pack. What answer i got - "I AM SORRY FOR INCONVINIENCE AND WE ARE CANCELLING THE PACK AND NO MONEY WILL BE DEDUCTED".

Then i got my bill - which was on a bit higher grounds. Usually i dont bother up much but this time i did try and see what is the reason for the same and what i found there some INDIAGAMES WWE 90N pack on my account active - To my surprise - i called up again to the Vodafone care. What answer i got - "I AM SORRY FOR THE INCONVINIENCE AND WE ARE DEACTIVATING THE PACK AND THE MONEY WILL BE REFUNDED".

On asking them as how it got activated in 1st place - they say that it would have been done with popups that would have come up during surfing on mobile. I asked them on technical grounds as how it is even possible that without me giving in any number of mine in popup or the popup not having any ID of mine - it just pops up and a pack is activated? They said - no technical details will be provided - TALK TO NODAL OFFICER.

I tried convincing them to come out with answer - but the only stuff they came out with is - IT IS DONE BY 3RD PARTY TOOLS / AD POPUPS THAT WOULD HAVE CAME ACROSS TO YOU WHILE SURFING. As for me remembering, today when my pack was activated, throughout the day, i didn't surf any site where a popup would have come in. Not a single site. Still a pack comes up as activated in my account.

This packs are not active in their official application / nor on websites. But this apps are all active only in for 3rd party applications which dose popup. The question arises, why are such packs even started if there were not to be released officially to any users. ?
And how is it that the 3rd part apps have access to their API?
And how is it - they even start such packs without official notices to the user or asking in the user if you want to activate such pack or not?

There are no answers from the customer center. But lets see if there are any answers from Nodal officers or not. But i personally feel, it is cheating that the Vodafone users are doing in with their customers.

VI cheating subscribers in way of activation of VAS without permission and deducting amount. They are not ready to submitt account details. Today their my account section also not working. getting lot of OTP, but the account page not opening. no response when submit deactivation of VAS

Hi abhishek,

We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1Fjfy6c

Regards,
Vodafone India

Hi Baluparamarwaran,

Please share your current and alternate contact numbers with us in the following link. We will be glad to assist you. http://bit.ly/1S0aqe5

Regards,
Vodafone India

Hi Devendra,

We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1FjfL9q

Regards,
Vodafone India

Hi kaif,

Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1FjfJyk

Regards,
Vodafone India

Hi,

Pls suggest a suitable time 9AM to 6PM to call you, as your number was not contactable.

Regards,
Vodafone India

Hi Mrigendra,

We were not able to contact you when we called the number you provided us hence request you to specify a suitable time to reach you.

Regards,
Vodafone India

The same is happening to me and my friends. Vodafone is making a huge amount of money through this. Because no one have enough time to raise an action against this in court.