Vodafone India Complaints & Reviews

Without my knoledge 55rs was deducted and later when i spoke to customer care dey said dey vl refund d amount in 4hours. But nw its 4 days still it not done and nw ther blocked my number to connect to customer care. Vodofone is providing the [censored] service . I want my 55rs to b refunded.

SIR, MY CONTACT NO. [protected], I REQUEST TO YOU, I AM USING A VODAFONE COMPANY SIM, & A INTERNET 2 G PACK USE IN THIS SIM AND MY SIM PREVIOUS BALANCE IS 67/- RUPEES. PRESENTLY SIM BALANCE STATUS IS 16/- RUPEES ONLY. WHEN I CALLING TO VODAFONE CUSTOMER CARE (198) FOR INQUIRY BELONGS TO SIM BALANCE. BUT A RAKESH BHARDWAJ CUSTOMER CARE PERSON IS SPECK BECAUSE I AM USING A CHARGABLE SITE, SO SIM BALANCE IS DEDUCTED BY VODAFONE COMPANY. BUT I AM SURE THE DEDUCTED AMOUNT IS WRONGLY . SO PLEASE REFUND MY BALANCE IN MY ACCOUNT OF SIM.

My vodafone number is [protected]. I search for 3G data plan by dialing *111*6# & have got more option & I choose option 4 & press send button & again I get more option & select option 2 on dated 08/05/2015 & get information that 3G 1GB data free for 30 days with recharge amount Rs251. I recharge with aforesaid amount on dated 08/05/2015 but get 3G 1GB data free valid for 28 days (i.e. upto 04th June 2015). I contact with vodafone customer care but they have replied me the validity period for 28 days is correct and 30 days validity which I see by dialing *111*6# is update problem. So please take necessery action against this matter.

hello my name is Dipti. I tried to recharge my vodafone number [protected] through online vodafone site . The amount was Rs.110. The money got debited from my bank account but no recharge was done on my mobile. Please look into this matter as fast as possible. thank you.

Despite giving all my transaction details to the Vodafone customer care, they barred my outgoing services. They don't even let me speak with their manager so that i can speak with him/her about the issue I am facing from their side from the last 3 months. Request you to take an action against these fraudster who charges enough money and when it comes to providing service they back out. Regards, Vivek Singh Contact Number : [protected]

Dear Respected Sir, I'm a very old vodafone customer and my plan is vodafone RED1299. I have a complaint I'm the vodafone india customer my number is[protected] and my problem is Vodafone is send me wrong charges bill on March 2015 I mail to vodafone customer care, nodal office and appellate authority for regarding this on 21st march. after a day nodal officer which name (Rahul Bhardwaj) reply me and told me we give you a 25% service gesture discount on your 10054 rupees bill then i agree but i also a call to customer care on 25 march for confirmation the my bill amount he tell me Sir please pay the 75% of the bill amount we give you discount as per our mail then same day i pay the 7600 rupees by online but i never received any discount till today i'm also very harass me everyday on call I told to everyone about my problem they can't give me any solution my outgoing also barred Sir i need your help to sort out my problem. I hope you understand very well I'm waiting for your reply Thanks & Regards Devi Dayal [protected]@yahoo.in [protected] [protected]

Team Vodafone, it is very grieve situation that without my consent following 4 VAS are activated on my vodafone post paid number. I need a detailed explanation for doing so and also want my money back. 16/04/15 22:23:00 d2c_mazaa_149 149 28/04/15 06:36:34 d2c_mazaa_149 149 29/04/15 22:26:52 d2c_mobilart_75 75 02/05/15 22:12:35 d2c_mydala_99 99 Total 4 Unit 472.00 Rs

For Value added services downloads they have charged me a sum of 472 plus service tax of 12.5 % which sums to Rs.530. The executives claim that i have opened a third party application for which i have been charged . in complete disappointment with the Allegations they are putting on educated consumers. Such reasons try on kids if they are so fond of but pls tell them not to try on us. Its not the matter of money, but its the matter of trust what an individual like me shows on a company like Vodafone its Breach of trust. Pls dont do this and i need compensation for the same. Cordial Regards, Sahil [protected] PS : i have been charged for the following VAS services . d2c_mazaa_149 d2c_mobilart_75 d2c_mydala_99 d2c_mazaa_149

sir, i lost my vodafone number few days ago now i dont know how all my calls on that number are answered by somebody unknown .. it is a serious problem .. i lost my sim .. and this is creating many issues .. i request you to close that number contact me for further issues on [protected] thanks santosh rawat

Hi team, I have copied some emails interactions that I had with the Vodafone team in the past regarding the network issues that I have been dealing with and the issue of me getting a refund of Rs 200, as I was charged for that and the recharge was never done on my number. I am really tired of complaining again and again and proving the proofs of me being charged for the amount, Your team has been dragging the entire issue since more than two months and have not done the refund yet. When ever I call them they listen to my woes argue without being sympathetic and just disconnect the call as if no one is monitoring their calls. I would request you to please help me in getting my refund, resolve my network issue and reprimand the executives who had been assisting me in the past with this issue as they have been horrible and have made me realize that customers really don't matter for VODAFONE. Latest SR#[protected]. ----FOLLOW UP EMAILS-------- Hello, Please find below the customer Feedback details. Mobile Number: [protected] First Name: Arpit Last Name: Verma Customer Type : Prepaid customer Alternative mobile number: Alternative Landline number: Email ID: arpit.[protected]@gmail.com Circle Name: Delhi & NCR REQUEST FOR: COMPLAINT ABOUT: Network voice issues Network data issues Billing related Any other Feedback: Absolutely horrendous way of treating customers.. Extremely bad network.. Pathetic customer skills.. I have been waiting for a refund to be done for last two months approx. but no one has paid any heed to it. You have forced me to get my number ported to some other network services.. you guys should be ashamed of the way you treat you customers and ignore their requests.. if any one is ever going to read this complaint then i need you to call me on my number and help me with my issue otherwise i am forced to take legal action against your company and the way you have been treating me. to name a few people who have been very poor in their customer skills in your company are .. (Puneet kumar, Team Leader and Junaid) Call me to address my request !! Hi Priyanka, I am really surprised to know that the network issue at my location cannot be resolved wherein your company reinstates the fact that it has got the best network coverage across india, I live in Rohini, Delhi so its not a remote area where this issue should persist, I am really disappointed to know this. You can keep your free services of missed call alerts i really don't need it.I just want you to refund me the amount for which I made the transaction for getting my recharge done. I am astonished and at the same time extremely crestfallen with the fact that I have emailed your company the bank statement for the transaction made and not being refunded at least twice but still you are seeking the same from me. Just refer the bank statement that I have attached again for your notice and refund my money. You all have really tested my patience to the hilt now. Hi Aayush, This is so inefficient of you people. I have send the card statement multiple time then also you all are not able to make out the fact that I have been charged twice for the 200 rupees recharge where in the recharge for that amount was done only once. Let me elaborate on it further for your assistance:- 04/03/15 FREE CHARGE PU Amount 55.00 (This is for my 255 rupees recharge that was for the data/ internet plan, I have been charged 55 only by Free charge because they had my 200 rupees already submitted in their wallet, i.e my account. This is the reason my card shows 55.00 for that recharge. I got that done and the message also came through) 04/03/15 FREE CHARGE PU Amount 200.00 (This is the recharge for 200 rupees talk time, THIS RECHARGE WAS NEVER DONE, THE MESSAGE NEVER CAME THROUGH. I waited for quite some time then did another recharge for account balance) 04/03/15 FREE CHARGE PU Amount 200.00 (This is ANOTHER recharge for amount 200 rupees i did, this message came through and I got the balance for it) If you check clearly this is what my card states and this is for what I am asking the refund for. I have been requesting the refund for the amount of which the recharge never came through. I have again attached the statement for you and also an image highlighting the transactions in question here. To be honest you all have really dragged this refund issue to the hilt and this is so ridiculous that for a refund you have caused me so much of an inconvenience and have taken hell lot time to get me back my money. Please address my issue now and get me the money back.. I don't need any of your offers in lieu of it. P.S : I would also like to escalate this case to the highest authorities in your organization so that they can review how inefficient your team has been in solving my simple concerns and have been driving the customers away to use another service providers. Refund me the money at the earliest !! Hi Neha, I have checked my account. I have not received any refund yet and no one has addressed my concern about network issues also. Disgraceful show of service by Vodafone Team !! It's been more than 48 hours of me getting the below mentioned email from your team. "Dear Sir/Madam, Thank you for your email dated 01.05.2015 regarding the services for your mobile numbers [protected]. As per our telephonic conversation, We sincerely regret the inconvenience caused to you. We would like to confirm you that we have forwarded your complaint regarding recharge amount not credit for your Vodafone mobile number to our specialized Vodafone care team. Your service request number is [protected]. We assure you that the same will be resolved within 48 working hours and you will also get a call back regarding the complaint given. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Neha Nanda " (You may also refer the chain email) No amount has been refunded yet to me and the worst part is today I got a call from your team by some executive named "Vishal" stating that he would be needing my credit card statement and an email stating the entire misery that I have been narrating for past few months again. Is this how you are suppose to treat your customers with no resolution, false promises and absolute pathetic charade of customer service display? It's absolutely ridiculous to see such a treatment by your people. Its been more than two months of recharge refund issue that i raised and everytime I send an email to you I get a call from your guys asking me the entire details again, when I resist stating it again and again and ask them few questions about the information that they already have in regards to my query then they disconnect the call. Vishal the guy who called me today also did the same by putting my call on hold and then disconnecting the call. isn't there any quality parameters at your end? Its been awful service by Vodafone now. I just want my refund money back..refund it to me so that In future i dont have to use your pathetic services any more. Provide me an update on my refund status asap.. What is taking so long for you all to refund my money when I have provided you the proof document? Now in the morning I have got a message from Vodafone stating that I should call at 199 to get an update as they were unable to reach me on my number.. This teaches two things.. 1st your disgusting network that even located in delhi, rohini in the vicinity of my home your network is not available on my phone and so I was not reachable even when the phone was fully operational.. 2nd that even after two months and so many emails your team expects me to give you a call and enquire again about my refund as it is my trouble and you all just don't care even a bit. Are you people so cold and so damn untrained that you need to follow up with the customer to provide them issue resolution when a customer has been constantly doing so on his own for past two months? Provide an email address of your DIRECTOR of operations of INDIA..i need to escalate this issue to highest authorities now. WHY HAS THIS ISSUE OF MINE NOT ESCALATED TO THE HIGHER MANAGEMENT WHEN I HAVE BEEN SAYING TO GET IT DONE FOR PAST FEW TIMES???? You people have not been able to help me and this has been absolutely worst experience with you all. I will make sure that I get cancelled all my numbers and discontinue using any of your services in future and also ensure the fact that I encourage ALL MY KNOWN friends, family, relatives get their vodafone numbers deactivated because of this awful service of yours. BEST TIME TO CALL ME: 4:00 PM TO 7:00 PM REFUND MY MONEY IT HAS BEEN MORE THAN TWO MONTHS ... [protected][protected]----

hi, In the current bill i can see there are additional 109 rs for value added service which were i never activated. service are 1. d2c_mydala_99 2. rozgar_seva_ppu_10 it is unfair. i need deductions of this amount. Please find the proof of it, I have attached with this complaint

Hello, I am currently not using my vodafone number [protected] and when i got an alert mail from vodafone stating that I should revert urgently with my alternate number, I provided that number and sent reminder emails too. I have even asked on vodafone customer care saying that i want to discontinue my number but i am getting no response. Why should I be paying my regular bills without using any service and that tooo for a lag at your end.

Dear Concern, Nobody is bother to reply on said mail, Still I am not getting my gift nor any correction on my bill . You people are saying through mail that within 2 days we will get in touch with you . I have received a call from Miss. Monica[protected]on 6Th May 2015 she confirmed me that within 2hrs somebody from Vodafone billing department call you and made necessary correction on your bill regrettable none of them has called me. I have stopped your bill payment because Vodafone has impose me unnecessary charged on my bill, Until or Unless my query is not resolved I will not pay any single penny to Vodafone . You people have stopped my outgoing facility . Awaiting your favorable reply Thanks/Regards Kuldeep Singh From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com] Sent: Wednesday, April 29, 2015 3:33 PM To: singh.[protected]@csl.cms.com Subject: Non receiving of gift from vodafone for [protected] Dear Mr. Singh, We have received your email dated 27/04/15 regarding the mobile number [protected]. We are working on your concern, kindly provide us 2 working days and we will revert to you. In case you need further assistance, please do call or email us. We‘ll do our best to help you. Happy to help, Avinash Gaikwad Nodal Office Contact numbers For Enquiries: 199 or +91-[protected] For Complaints / Requests: 198 (toll free) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in On 4/27/2015 4:54 PM; From: singh.[protected]@csl.cms.com; To: vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; ; ?CC: Appellate.[protected]@vodafone.com; ; Subject: Non receiving of gift from vodafone for [protected] ; Dear Concern, Please be inform you that while converting my number prepaid to postpaid, Ms. Nisha shukla who is working in Vodafone ( DADAR OFFICE) had committed me that after paying my first Bill I will receive a gift which is 3 non-stick fry pan from available inclination . After 3 months passing continuously paying by bill amount to Vodafone, till date I did not get my free gift even I have complained to customer care many times regarding the same . Earlier I have stopped my Bill amount to pay, But after discussing with one of your representative I pay the bill . Many of the charges are levy to me which is not appropriate . This time also I will not paying any such amount to Vodafone against bill . Attaching SMS confirmation message scan copy which proved that when I have received the message about the gift but till date unfortunately I did not got the same . Hope you people looking forward to continue the service with me. Requesting you to waive off some amount from bill E.g. Late fee charges, Roaming charges extra service taxes etc. Thanks/Regards Kuldeep Singh

I have one Vodafone no which is issue in mother’s name (Number is – [protected]). For my work I am going outside in state and that reason I am unable to maintain the staid number. At present I am at my place and want to maintain the same. But when I try to use the same then show invalid SIM. For that issue I go to Vodafone store& as per executive I recharge Rs. 50/- and also replace the SIM in yesterday. But after going more than 17 hrs still I am unable to avail out going facility where incoming are active. For that I request to you please arrange to resolve the said problem because this is my first number & also lucky number. I hope you take the necessary step for resolving the said issue. At present my contract no is [protected].

Sir/Madam, Hi, I am Mohammed Zammad Customer of Vodafone With Phone No..[protected] I am the Resident of Raichur City, Sir its Second Complaint Regarding Poor Network Courage But no Action has been Taken to Solve the Network Problem Kindly Consider my Request and Please Solve the Problem as soon as Posible Thanking you

I had recharged online with Rs. 251-3G Internet Pack 1 GB valid for 28 days (which was activated) and then 5 minutes later I had also recharged with Rs 16 STD pack with call rate 30paise/min valid for 15 days. But instead of activating the STD pack, they activated some other Internet pack worth Rs 16 - 2G 80 MB data valid for 2 days and deactivated the 3G Internet pack which I had activated few minutes back. When I called on the complaint number 198, they told me they don't offer any STD pack worth Rs. 16 and I had opted for the Internet pack worth Rs. 16. But I had got the offer for Rs.16 STD pack exclusively for my number. I had entered my number and generated a OTP through the Vodafone website (this option to generate OTP pops up once the mobile number is entered in the Recharge Online segment). They had sent me a OTP which I had entered and got the offer for Rs. 16 STD pack with call rate 30 paise/min valid for 15 days. As a result of the activation of the 2G Internet pack (which I did not opt for), the 3G Internet pack worth Rs 251 is deactivated and also i did not receive any STD pack benefit. Also, now when I am trying to call them on 198 to register the complaint, it seems they have blocked my number because since 2 days I am trying but I am unable to connect to them. The proof that I am attaching shows that I got the offer for Rs. 16 STD pack for my number.

7 May 2015 - Message received that "Look @ it" service has been activated and Rs 45 has been deducted. 26 April 2015 - Message received that "Bollywood Masala" pack is now activated and Rs 35 has been deducted. I never asked these services to be activated. This is a scam and fraud.

PHello! Look @ it service is now active on your number, as requested.This service is valid till[protected] and a 15 days rental of Rs.45 will reflect in your next bill.To deactivate SMS STOP to or call 155223(toll free). I receive this txt message today at 6:38 AM. I've been a post paid user for more than 2 years. How can they ACTIVATE a Service without the customer's approval???? Why do I have to pay when I HAVEN'T APPLIED for the service in the 1st place???

Dear Team i had closed my no [protected] on 20 Jan 2015 the request no was 90856790 at vodafone store yet you are sending me bill dues also I was told on 20 th jan 2015 that there is no payment pending at my end by your representative.I had never use the no after 20th jan 2015 but i am failed to understand that on which ground u continue this no at per your own will. Please check the matter else i have to move consumer court because i already visited your vodafone store at Ridhi Sidhi Mansarovar Jaipur and the representative still saying it was system mistake i need not to pay any dues as there is no such payment pending.Please investigate the matter and help me as i am one of your old and loyal customer since long.

On Date 02.05.2015 mine balance is, Rs 288.00, but same date got msg, All tv channel activate, and reduce mine balance Rs.138.00, and dial myself 1198, and deactivate same, got msg from your executive after4 hr you will get refund 150.00rs Bristol I am not getting amount, also call 198, but same ans, please give rs.150.00rs l, Mine cell [protected], HARESH CHAVDA