Vodafone India Complaints & Reviews

Dear Sir, I bought a Samsung Galaxy Grand Neo Mobile Phone with a offer 1GB 3G Data /Month for 2 Months on Vodafone. So I bought a Vodafone Sim Card which Mobile Number is [protected] after verification it was activated. Then they gave me 1GB 3G Data before FRC ( FIRST RECHAGE COUPAN) and after FRC it was lapsed. Then I called to Customer Care and told the above said matter to get my data balance but they denied to refund my data balance. My question to them why they are cheated to me? why they was giving me data balance before FRC, where FRC is compulsory to generate all the processes. Please Sir, See the matter. Thanking you. My email id is ([protected]@gmail.com)

i ported my number to vodafone to which the offer is get 72 TT AND 30 PAISA/ PER MIN ALL LOCAL CALLS FOR 90 DAYS, i got only the TT, my current tariff for local call is almost 48 paisa per min, called call centre regarding this issue no one taking complaint and no hope of solving the issue number ported": [protected] port date 17/4/2015 circle: maharashtra

iam a vodafone customer who called into vodafone customer care requesting them to port the network from vodafone to airtel due to personal reasons, and requested for there assistance, as a courtesy since iam its customer from 5 years. after going through hell ride for over a week with some fake english accent talking women i thought my problem was resolved. For my surprise i get a bill of 4000 instead and my postpaid plan is changed to 1299 which is supposed to be vodafones most expensive(highest) tariff. i went to the store so many times they wouldnt care, i speak to vodafone care team every day they say they cant do anything, when asked for superiors they say they r in meeting always, go alone know what are they doing to make the world a better place.iam sure they are planning and making strategies on how to loot a customer. to my troubles they have disconnected my outgoing facility too...all i want from them is a clarity on the things on how it happened and is as simple as that. and i get nothing. Tried complaining too but hopeless of a reply. i just hope they level up or just get out of this country. my vodafone # [protected] Yogesh [protected]

I was using TATA DOCOMO number [protected] I was dissatisfied with the service so I wanted to switch to vodafone. Therefore i paid my due amount to docomo and requested vodafone representative for porting my number on 3rd April. I waited for 7 days but my new VODAFONE card didn't get started. Therefore I again went to vodafone and they say that I will have to request UPC code again for porting. So I requested a UPC code again from docomo. But docomo people say that they did not receive any request from vodafone for porting my number. And therefore my bill for this month is due. My complaint is against VODAFONE for not porting my number, and therefore I am liable to pay my bill which I ha vent used at all. My email: [protected]@yahoo.com contact number: [protected] thanking you Ankit Dattani

my number [protected] was debited illegally and fraudulently with Rs. 149 for downloading some strange chargeable link which i never clicked or downloaded in reality.Its very embarrasing as two days same thing happened and 75 was credited back to me and now again they deduct Rs.149 fraudulently.Give my hard earned money back.Stop this thing immediately so that i dont have to face it in future. Amit Kauri [protected]

Dear Sir, I have received my postpaid Vodafone mobile bill for the number of [protected]. Bill amount is showing Rs. 2, 432.04. I have checked my bill details and found that Vodafone has charged Rs. 1, 850.00 against an ISD call on [protected] Number. The call duration is showing 37.00 Minutes. Call date is showing on 13.04.2015. I want to know you that I have never call to any ISD Number. Please remove the fraud amount of Rs. 1, 850.00 from my bill. If you can not remove this from my bill then please let me know, I will not pay the billing amount of Rs. 2, 432.04. If you can remove the amount 1, 850.00 then it is ok, if not then I do not want your connection. Thanks, Rajeev [protected]

Hi, I am isha grover my vodafone no [protected] Its been 7 years i m using this connection, earlier it was all good, but from last 3 months when i recharge 3 g plan on my phone within a day its exhausted, same problem i got from last 3 month, but when i complaint regarding this matter one of agent called me n reimburse 300 rs out of 650 rs and no reason ws given why my 3 plan got automatically exhausted i agreed for taking 300 rs back because there was no other way, but let me clear you (VODAPHONE TEAM)i used to close all application on phone, you cant blame for this. Is it scam ? else other way to earn money? What should i do now?Is there someone who can help me?

Dear All, Be careful about these numbers :[protected] / [protected] A man calls from these two numbers and asks us about credit card information urging us to give him the details to increase / top-up the credit limit of the card. I request everyone those who read this information be careful about such fraud calls. In True Caller, He has mentioned the name as BANK VERIFICATION. Don't share any details about your Credit cards also don't share your debit card numbers, pin number of the debit card / credit card OTP number etc., Take Care. This guy seems to be from Delhi. Bank / Police / Social welfare organisations should take action against such people who try to cheat other people.

Hi Team, I am deeply dissatisfied with vodafone services.Today morning Rs.90 has been deducted from my main balance.my mobile number is [protected].i have been vodofone customer for last 5 years but recently in last one year i'm facing simillar kind of issues i have registered 3 to 4 complaints from morning.I have not subscribed any services but still money got deducted i requested them to refund my full money but i'm not getting any proper response.Requesting you to lookinto this matter help in getting my money back.This is not my first time i'm facing this problem in last one year.If this continues i will have to change my network.Please revert me as soon as possible. Regards, Immanuvel

Dear sir/madam, This is to inform u that I wanted to deactivate my 3g data on my phone no. [protected] but your representative is saying that even after deactivation of the mobile data, I have to pay the charges of the data in my bill, which is really unfair as I have not used my data . Without any usage the company is charging for the whole month when I want to deactivate the plan. Kindly deactivate the data plan and get your policies a little flexible like Airtel, else I have to port my number to Airtel. Revert as soon as possible, looking for a favourable response from vodafone. Thanking you, Yours truly Shourya Aggarwal

As a unhappy customer of Vodafone, I would like to inform you that I have suffered from mental harassment for 17 days. From 13-Apr-2015, I have received Flash SMS. I was surprised to see that as I have Do Not Disturb (DND) activated on 12-Nov-2014. So as per policy of Telecom regulatory Authority of India (TRAI), I should not receive any kind of promotional sms from Vodafone. But the Vodafone has violated the policy of TRAI. When I called customer care on 13-Apr-2015, he suggested me to deactivate FLASH service Vodafone service in my handset and I did the same. but nothing happened. I was getting Flash sms in interval of every 1 min. And the every 3 Flash sms gets repeated in every 1 min. Then after 2 hours I called customer care again and he suggested me to send sms CAN FLASH to 111 and as per him, Flash service gets deactivated in half an hour. but this time also nothing happened. After 2-3 hours I called customer care again and he logged a complaint with complaint number[protected]. And the resolution time was 21-Apr-2015 3:00 PM. I asked him to create urgent ticket as I am getting sms in every min. But he refused to do that. I coordinated every day regarding my open ticket but every time I got to know that it is under progress. I was getting 600-700 sms every day and every time I have to click cancel to perform any task like to call or do any social networking. On 21-Apr-2015, I got a call from vodafone Jaipur and it got disconnected automatically after said hello, I am from vodafone. When I tried to call him back again, but it said that the number is out of order. The number was +[protected]. I was unhappy to see that I did not get any call from Vodafone again. When I called Vodafone at 5:00 PM, I got to know that complaint is closed and when I asked for resolution, he said that the resolution is 'Do Not disturb was not activated.'. But when I asked him to check that the DND is activated on 12-Nov-2015, he said yes it is shown in the system. The executive was also not satisfied with the resolution. I asked him to reopen the complaint again, he refused to do that. He told that we can not reopen the closed complaint. So I asked him to create another complaint. So he created another complaint with complaint number[protected] and the resolution day is 29-Apr-2015. This time I did new thing that I emailed my issue to corporatecare.[protected]@vodafone.com I got a call from Vodafone regarding this issue from corporate care. She told that she will give me resolution in an hour. But I did not get any call from her again. As per her, she has reopened the closed complaint which was created on 13-Apr-2015. I keep on clicking Cancel button for every Flash sms I receive. The count is increasing day by day. I think it might have reached to 800/day. When I called customer care again on 29-Apr-2015 5:30 PM, I was shocked to hear that my complaint is closed again without informing me. Then I talked to head of rajasthan vodafone, he took immediate action and gave resolution in an hour. Now the service is deactivated. So the trauma I suffered for 17 days, I want you guys to take proper action against vodafone for their worst service. Summary points: 1. No proper resolution on time. 2. False commitments. 3. Customer care does not have proper understanding regarding reopen the closure complaint. Regards, Gaurav Sotani

Sim card [protected] s deactivated since 5 days over for unknown reasons. When complained at store, got the information that the welcome visit was pending. Now who does this welcome visit, and when is my number going to be activated, I also took an appointment one day and nobody turned up for the visit. Please look into this as this is very urgent,

I had visited the vodafone store sector 18 Noida for sim replacement of my number [protected], which is on name of Himanshu Goyal(my friend), there they asked me to switch to postpaid connection as we can offer you better plans, I agreed and the the new postpaid connection on my name(Shishant Sharma) and i opted for me plan of rs 249 under p2p(prepaid to postpaid). They told me i will get 600 local minutes, 300 local+national sms and 500MB 3G data per month, they hadn't mentioned the plan duration i.e; its either for three months or life time. I got activation of my number around 10th april. from next day or so i am calling vodafone customer care both(198 & 111) and had even tried 121(their plan related helpline), i had told them about benifits commited to them and asked what i had got and what not. But around 17th my outing was barred due to cross of credit limit mostly use of data service. When i contacted them and asked about the reason and i told them about the commitments made to me by vodafone and asked to activate the plans and adjusted the precious usage in my plan as they were committed and vodafone failed to activate them or provide them, so they told they will check it and reply latest by 25th april 10:00 am. when they hadn't replied by the time given. I contacted them continuously for two days and all the times they said wait we will call. Even the feedback failed to provide solution. On 27th when i contacted them they said the told they are forwarding my request/complaint to backend team. they will reply by 30th april, 10:38 am. But 10:36, 30th april i got the msg reading, " we had addressed your problem" but i hadn't receive any call from them. I had call log and sms to support this. And when i called for reason i found my call to customer care which is free and you can call anytime has been barred. I called them from another number and got the barring removed, then i called the customer care and ask for the reason, the said hold the line, i called them number of time and every time they said wait and ended the call(from there side) abruptly without giving reason/solution. I am having all the call records from 17th april and the call logs as well.Thanks in advance.

today i called vodafone costumar care and asked something but he abusing and insulted me and asked a vague question like are you, arride or not and many more .plz do something and am going to distroy my vodafone sim .i will never use vodafone .this is bad .my sim is also on roaming

I had asked for my bill plan to be changed to ₹ 149 on the 14th of March which is before my bill cycle starts. But my rental was changed for one day and then changed to ₹325 which I never requested. Then after another call to 198 my bill plan was changed to ₹149 but when my bill came, I have been charged 280 from 17 th March to 14 th April which is according to the ₹325 rental. Why am I being charged for 325 when my rental is ₹149? Please make the necessary changes to my bill.

i already done payment of previous operator on 28/4/15 before the last date of Rs.526 and payment confirmation receipt from previous operator has sent at [protected]@vodafone.com same day. also informed to vodafone customer care Mr.Faiz khan.

HI I am Voda corporate customer using your connection for more than 12 months. Recently i have request for activate 2G 2 GB plan, in turn customer care has activated 3G 1 GB plan. Now when i tried complaint to customer care, they didn't took my issue, I have requested in 5th Mar for internet activation, you can check the call records. Now finally i requested to port out my number ([protected]). the question is why should i pay for mistake of other. at leat you should take the customer complaint (at least for billing issue with postpaid customers) if you feel that you should retain the loyal customer pls address the issue, other wise let this mail be junk looking forward for customer friendly reply (basis facts & since all your call get recorded you can check the facts) Txs Sumit [protected]

There have been repetitive deductions from my balance against services which I have never activated. This has been really irritating becoz after every recharge on my mobile number, there is a deduction from my main balance against some random service.I am unable to understand the reason for this and so are your customer care executives, who put the blame on the customer (me ), which is just not acceptable by some person who spends around 800 to 1000 rupees a month and gets this sort of a response. Kindly solve this issue ASAP, else it leaves me with no choice but to Port my number, because its bearing heavily on my pocket unnecessarily and causing me a lot of trouble.

I am a subscriber of vodafone and my cell phone no. is [protected] Further I use 2G internet pack of Rs. 179 with a validity of 28days and separately buy talk time for calls and sms. Now for about last 6 months, every time I use internet, Rs. 1.5 is debited from my talktime although I am using 2G internet pack that is within the validity period. I have written so many times to the customer care but they vehemently deny it and come up with absurd excuses. According to them I have sent national sms. So, I requested them to share the nos.or the statement of my calls/sms to prove their claim but they never cared to reply on these lines. Please understand that if internet usage is charged from my talk time, why should I buy a separate internet pack. Of late, I have kept a track of the debits they made and sharing it with you for reference: 23/04/15 Rs.1.5 debited for internet usage 25/04/15 Rs.1.5 debited for internet usage 30/04/15 Rs.1.5 debited for internet usage I earnestly request you to solve my woes once and for all as it has been continuing with last 6 months. Thank You Suparna Ghosh

My Account No :5.35580.00.00.100474 for postpaid number [protected]. My sim was lost and it got deactivated automatically after sometime. I cleared the bill of Rs 2260 which was due by my name. Even after that I received the bill with following lines:"Your Current Vodafone bill amount is Rs.44.11 due on[protected]." Why vodafone charges extra money and loot the customers with unnecessary taxes and bills. Since I have not used the services by vodafone from last 4 months, why am I billed for that? I kindly request you to close my account and write off this small amount asap. Thank you