Vodafone India Complaints & Reviews

last month im being charges of 99 Rs for downloading my_dala as "VALUE ADDED SERVICES" i might have clicked the ad by mistake while using other apps but how can they charge me for just clicking and charging me without any intimation and without any process. WHEN I HAVE ASKED TO WAVIER IT OFF THEY SAID IT CANT BE DONE. how can vodafone pay on behalf of me without my consent? I have neither received an intimation about the deduction nor any communication about what I have purchased. im worried what to do, any suggestions please. ?

i have done 12Rupees online recharge during online it is showing 10.68Rupees talk time i will received but when i have done online process i have receive zero balance i have called customer care by spending 50paise for 3minute i received feedback that i will not get any balance & money back this is fraud of vodaphone can you help for this my contact number is [protected] name - surya prakash pandey

Dear Vodafone, My experience with the vodafone and its services is very bad, I am not satisfying with the services provided by the company. I had done my payment on date 25.04.2015 but still their is not updation. Not even a single employ is interseting in talk.

Hi This is munish bearing vodafone number [protected] pospaid connection in gurgaon. Last month I was on roaming, I had 1 GB data plan. Suddenly without confirmation someone changed data plan from 1 GB to 500 MB. That is one thing. Also vodafone didnot intimate that after this limit they will charge according to their wishes. Last month i.e. April I got bill of Rs 1792. my monthly rental is 374. I never received bill of more than Rs 600. How can vodafone charge Rs1300 for internet use only. Even unlimited plan does not cost more than Rs 300. This is how vodafone looting peoples. I should have been informed about data charges or I should have given restriction to use. How can you peoples charge unnecessarily according to your wish.

SBI net banking through i recharge (Mob no [protected]) Rs 96 & 96 has not done but the said amount ase been deducted from my account. Ref ID 1. 12402415IG00XWPRR9 transfer to [protected] 2. 12402520IG00XWQCQ2 Transfer to [protected]

Wrong information sent by Vodafone. Escalated by writing results into ZERO solution Escalated at nodal results into ZERO solution Escalated at @ Vodafone customer care (harassment care) [protected] – putting calls on hold by promising that transferring and then DISCONNECTING THE CALLS. Visited Vodafone store, 45-mins of discussion, promised that amount will be waived off and I have make the remaining payment and post that my services will be resumed which was NOT DONE. Escalated at @ Vodafone customer care (harassment care) [protected], history repeats itself, putting calls on hold by promising that transferring and then DISCONNECTING THE CALLS. Whole Story I have activated by Vodafone([protected]) 3G plan @ Rs 450 monthly rental in which I can consume 2GB data and post that it is chargeable on 10th Mar and on 27th Mar i have sent SMS on 111 to check the used data and received notification from Vodafone that 316 MB has been consumed till 27th Mar (attachment is the screenshot from phone) and post this consumed I have consumed 1220 MB, So total usage is 1536 MB. This is less than 2 GB. I have written on vodafonecare.[protected]@vodafone.com, corporatecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com, saying that because I have received a wrong information from Vodafone and post that I consumed data and this should be reversed and I received call from retention and officer said that Rs 700/- can be waived and I said repeat the same thing that based on your information I have consumed and if you are providing the wrong information and for that I should NOT be penalized, then officer said that then you should go to Vodafone store in that case. On 23rd Apr my outgoing services has been barred and when I called on Vodafone customer care (harassment care) [protected], 1st CCE after listening to my issue put my call on hold and then disconnected the call 2nd CCE did the same thing and 3rd CCE (Bhanupriya) 4th CCE (Deepak) repeats the same practice. I have spoken on their nodal number and outcome is same. On 25th Apr I walk-in to their Vodafone store – Faridabad, where after 45-mins of discussion I was assured that my Rs 975 will be waived off against ticket number – [protected] and when I asked that when my service will be resumed, I was told to pay the rest amount after the waiver and your services will be resumed and I did the payment of Rs 1000 & then Rs 300. But even after making the payment of Rs 1300 my services was NOT resumed and then I called @ Vodafone customer care (harassment care) [protected], CCE has taken the request and told that services will be resumed in next 2-hour. And in next 10-mins I Received SMS and I was shocked to see that, SMS is showing that my services are unable to restore and to restore my services I have to Rs 9344 (attachment is the screenshot from phone and after this I called again @ Vodafone customer care (harassment care) [protected], and CCE services cannot be resumed till the time payment is not updated and I told him that I was promised by your Vodafone store that services will be resumed post making the rest amount payment and he said in that case you have to wait till waiver amount is revered back in my Vodafone account which is 3-days (28th Apr).

Hello Vodafone, I am Sandip Kyada - [protected], Yesterday i complain in vodafone customer care regarding my balance deduction, Now on 24 April Vodafone customer care executive (Menka) had promised to refund Rs 64, and said that u will received that amount whithin 24 hours . but is now more then 30 hours i didn't get single rupee, and today on 25 April i called again in Vodafone customer care executive (Anirudh) and He also promised me that you will get your refund within 4 hours . But it 8 hours after commitment I didn't received single rupee . Now again I am trying to call in Vodafone but I am not able to connect any customer care executive on call . i have tried at least 5 to 7 times but not getting any response . Notice my problem and resolve it as soon as possible . Thanks

I want to convert my post paid to pre paid. i visited vodafone store in Indrapuram. They asked me to carry the same address proof on which my post paid no was registered. I have changed my address. then they asked me to change my address first and than come again after 3 days to migrate the number which is completly ill logical. i could not understand why i need to carry the old address proof. is it mandotry as per TRAI. Sanjeev Teotia [protected]

Really disappointed with VODAFONE network, because before 1 month i did a MNP TATA DOCOMO to VODAFONE. after 7 days the portability was done. after one or two days I received a call from TATA DOCOMO and they told me to that your SIM will disconnect due to pending of your extra charges, but i paid my bills with the 7 day extra charges. after 2 days again they called me, then i told the details again and again, the customer care executive was told me to that no problem sir we are asking sorry for this call. we are never disturb you. Today My VODAFONE SIM connection went to wrong, the calls cannot connecting... also i requested for a duplicate SIM for my wife, but till not received my sim...very bad service

I, Mukesh Syal have VODAFONE mobile number [protected]. My billing address is house no. 1065, Sector 15, Panchkula. Vodafone has barred my outgoings again ad again despite of making all bill payments on time. I have made payment of Rs.1187 against bill no. 72633983 dated[protected] via cheque no. 001641 of amounting Rs. 1930/- on 07-04-15. The cheque has been cleared on 11-04-15 and amount has been debited from my account. Vodafone has no record of this payment with them and they are barring my call again and again after showing and submitting them bank copy and cheque details at their office in sector 35, chandigarh. They are asking to deposit the amount again to start my outgoing. They are not ready to listen and check their accounts to confirm my payment in their account. Please help.

Dear Vodafone, I charged my account with Rs 60, Rs 30 nd Rs 60 (thrice) on 27 February 2015 and immediately realized that my entire amount has been deducted. I tried number of times to customer care to know why it was deducted as I did not use my number for any calls or any value added service, but Vodafone customer care in India was unable to provide me the details of deductions citing system non up datation as the problem. Till date, I hv not rcvd any satisfactory reply and feel cheated by Vodafone. It is requested to solve the problem otherwise I hv no option but to port out of Vodafone. Praveen Jetley [protected]

Hi With utter frustration and disgust, I wish to escalate my number portability issue which is pending since the last 10 days. I am an Idea postpaid NCR customer. My number is [protected]. I got a call on 16th April from a representative on 16th April calling himself a Vodafone representative. But actually, he was from a third party vendor of Vodafone "Smart Step Solutions" which I got to know of later. Their office is based out of Naraina. The representative had promised to collect the required documents from my house. Consequently, a field representative Mr. Arpit (Mob no [protected]) came to my house to collect the documents along with a security amount of Rs. 250. Another representative from Smart Steps Mr. Sunny Sahni promised me that my number will get activated in the next 4-5 days. After handing my documents I generated a UPC by sending a message to 1900. The next day I got a verification call from Vodafone. Also, Idea people called me on 17th requesting me not to port the number but I refused their offer and told them that I want to discontinue my services with Idea. I have been trying to reach Smart Steps but no one responds. Their BM Mr. Swarup Kumar had a word with me 4 days back only after repetitive calling from my side. It has been 10 days now and still my number has not been ported. This is height of carelessness on Vodafone's part. A person ports his number because he wants better services but if portability takes more than 10 days then he might as well not want to port it. Kindly look into the matter as it is causing me a lot of inconvenience - financially and personally. I assume since these Third party Vendors are representing Vodafone, it is Vodafone's responsibility to eliminate any kind of customer inconvenience. Regards Divyabh Tyagi [protected]

i was debited with rs. 45 today saying [protected]@it service has been enabled with 15days validity. who asked for it is my question. i have not requested it. vodafone is very cruel in such acts. it cuts unnecessarily when the balance available is quite good.

Dear This is to inform you that today at 07.18 A. M, I have recharged my account online with amount of Rs. 255, form the site https://shop.vodafone.in/shop/prepaid/recharge-online.jsp, and immediately got message from HDFC bank at 07.18 A.M, that amount of Rs. 510 has been deducted form my account. Thereafter, I had a chat with customer care representative and they have informed me the following facts, details of discussion are as under for your reference; {alok}Please provide me the amount of Recharge with timings details {Madhuri}Sure Sir. {Madhuri}Sir, the first recharge was on[protected]:18:03 for Rs. 255 and the second recharge was on[protected]:45:26 for Rs. 255/- {alok}Thanks for the response for both transaction Vodafone have received the amount of Rs. 255/- seprately. Is it correct (Yes or no) {Madhuri} Yes Sir. In view of the above please clarify that is it possible to deduct the amount of Rs. 510 at 07.18 A.M, in which 255 for the transaction taken place at 07:18 AM and 255 for the transaction taken place at 07:45 AM. Request you to refund the amount otherwise I will take further course of Legal action in appropriate court of Law at your risk and cost.

I had taken mnp from reliance to vodafone then for verification from vodafone had come but i was not available that time because i was at work the verification men had not call me once before coming then they close my connection then i had call your customer care 20 to 30 times then they said me to go to vodafone gallery i had gone there nearly 3 to 4 times With all my original documents of address proof there also i had shown them the documents from there also i had not get any response and my connection was not activated for the last one month i am very frustrated by myself because of choosing vodafone

Dear Vodafone Gujarat, I am Sandip Kyada, i m using vodafone prepaid SIM since last 4 Years. My no is [protected] . On 23 April 2015 i had dialed *111# then pressed 4 and then 3 to check my tariff plan's validity and i made recharge of 150 full Talk Time . And i got complete information by USSD what i needed that time so, that means i was not wrong in dialing USSD Code. And Now Problem is that on the same day at 8:26 pm without dialing USSD code my 128 rupees has been deducted . and for that issue i called in customer care vodafone and Customer care executive (Hardik) keep saying only one thing that ' i m sorry sir i cant refund that balance becouse that is USSD code is dialed by u only and the fact is that i haven't touch my phone when balance had been deducted. i had already 55 tariff scheme on going in my phone so it clearly shows that i don't need to do two times 64 tariff scheme . I am 10000 % confident that i hadn't dial that code, i can give it written . when i asked to refund my balance then they said 'sorry sir no one can refund your 128 rupees balance but only 64 '. I just want know that why my balance had deducted with dialing any code . two times ...!!! Even customer care executive says that 'our system shows that only u have dialed that USSD code and that scheme is done by u only ' i had word with Hardik and Menka on same call but couldn't answer my Question but only their system shows. The worst behavior by vodafone ever, I never expected such low level thing from Vodafone . I just want to know without dialing USSD code how it be shown in their system ? If any one listning to me then please do the needful .

For the last 7-8 months i am facing the problem of not receiving the bills. I had contacted several times with your customer care online but every time a promise that it will be rectify next time. I am holding my number since 1996. First Essar, then Hutch now Vodafone.. Previously i was not getting the bill at my residence so i asked them for e bill. Even that was also not coming to me.. Last month i asked your online representative to cancel my e bill and send it to my residence address. This month same as usual. The best part is now a days i think you people don't see what your call centre people are doing.Promise on the phone who cares. Best of luck keep it up. Thanks Rajiv Khanna [protected]

Hi, I received my mobile phone bill for April and to my surprise i have been charged with some INR 476/-. for the VAS which i never subscribed to.. d2c_mazaa_149 sf_tinytvw_w_77 d2c_mazaa_149 videos_sbits_3 Similar things were chanrged in March bill as well and i voiced it out with your customer service executive. I have been informed that may be i would have subscribed them, which i never did but kept quiet. This month again same stroy i am seeing in my bill. Make sure this is rectified.

Dear Vodafone, I have recharged my vodafone mobile number [protected] through freecharge (freecharge transaction Id FCVM[protected] ) on 18th April 2015 with Bonus recharge of Rs 399 which has benefit of Unlimited Local Vodafone to Vodafone Calls for 30 Days, but this offer stops working from 24th April 2015 morning and already Rs 29 debited from my main balance even though I was talking to local Vodafone number [protected] in Odisha Circle.As per offer which I have taken should last till 17th May 2015. Therefore request you to make this offer work and refund the amount deducted from my main balance account.For your confirmation I havent called any other number on 24th April from 9:00am till 10:30am except vodafone [protected]. If I have called please send me details.Looking forward for your cooperation and instant refund.Regards, Sudhir SwainMobile: [protected] or [protected]

I m Sunil jain, holding Vodafone postpaid number: [protected] (R.No.1.3206931) Which I got converted in Normal plan on 25/12/2014 against which security deposit was of RS.500/- and credit bal RS.161.93 which I was supposed to get after 45 days, now since more than 90 days have passed I have not received the same, Please resolve the issue as soon as possible. Else I take any further actions.