Vodafone India Complaints & Reviews

Want to know more about following items in my bill: Downloads 1) 10/03/15-23.31.34 zeeditto_livew_w_3 0.00 35 2) 10/03/15-23.57.13 d2c_mazza_149 0.00 149 I already have free data pack(750MB 3G data and after that 2G unlimited), then why Vodafone have charge me for these download items. As per as I know I didn't accessed these download. these are some fake items added to my bill (I have seen similar post in consumer forum). Vodafone should pay me back my 35+149=184 amount. Regards, Nilesh Pethe [protected]

I was browsing on my internet on 21/04/2015 around 1545(3:45 pm) while I received a message from Vodafone saying that my vodafone unlimited radio has been activated and Rs. 15 have been deducted from my account. When i called up the customer care, they say that i opened up some chargable link which i am very sure i didnt. And when i asked them to transfer my call to the manager to get the redressal, they asked me to hold and disconnected the call after putting it on hold. This is unacceptable and should be taken seriously by Vodafone.

This is to inform you that I have recharge Rs.152/- Internet pack of one month. But it is very unfortunate that we are not receiving proper connectivity at Jankipuram Extension, Lucknow Uttar Pradesh. I have already complaint at your complaint no.198 but sad to get their response. Now further complainting at your poratal for immediate action Vipin Kumar Dwivedi Mobile No. [protected] 6/921, Sector-6, Jankipuram Extension, Lucknow-226021

Want to know more about following items in my bill: Downloads 1) 10/03/15-23.31.34 zeeditto_livew_w_3 0.00 35 2) 10/03/15-23.57.13 d2c_mazza_149 0.00 149. I already have free data pack(750MB 3G data and after that 2G unlimited), then why Vodafone have charge me for these download items. As per as I know I didn't accessed these download. these are some fake items added to my bill (I have seen similar post in consumer forum http://www.complaintlists.com/vodafone-fake-charges-for-mazza-download/). Vodafone should pay me back my 35+149=184 amount. Regards, Nilesh Pethe [protected]

Have 3 numbers of a CUG plan Each number address are diff though provided same documents and with company Id. Recently one of my number suspended without any notification, received call at noon time but as busy ask to call back in evening after 6 he agreed but no call back from that and the number services are off now. One of my number is from the same address and is working and the physical verification is positive Customer executives now ask me to pay the deposite and all that, hell your service man! This is really ridiculous service from the company, Customer care saying they don't have authority than with whom to talk??? For bill payment you can call back again and again why not this situation?

I wish to bring this to notice, I deactivated my sim card 4 months back and I paid all the dues (because they will deactivate only when bill is clear) But now I am getting mails from vodafone stating "Kindly note that there is a total due of Rs. 188.1/- on your connection & unbilled amount is Rs. 00/- Unbilled amount does not include rentals and discounts." Moreover they are going to charge extra as mentioned in mail "Please be informed that your final bill will be generated on 12/05/15 under prorated basis. Request you to clear your dues before the due date." What is this all about?? Why they are bringing this after 4 months, I want explanation from Vodafone. This is not done. Asif Khan

Dear Sir / Madam. This is with reference to the mobile number [protected] which is being used by me. This number was provided to me by company called GUJ INFO PETRO LIMITED in the year Feb -10 on account of joining the company under company CUG plan. After working for 3 years I left the company in June-13 and the number was removed from CUG which shifted immediately from a customized rental plan to normal rental plan immediately. Later after obtaining a NOC from the company (submitted to Vodafone) the number was transferred in to my name and billing address shifted to my residential address and since then I am separately paying the bill. Today I called the Vodafone customer care (Ahmedabad) to discontinue the Internet plan due to poor services of Vodafone ….But the Guy denied stating that I have to obtain NOC from my past employer. My concern I have already submitted the NOC in past and hence only the above needful was taken care …..However it is not feasible for obtaining NOC. Request to do the needful. Regards Nidhi Chaudhary [protected]

Vodafone has tried to make fool to many of its customers by charging enormous 3G charges and I was the example for this month where for the usage of just 300MB data, I was charged around Rs. 1, 300 additionally. I am even not sure about this usage of 300MB. As per their advice, when I had written a mail to them on 15th April 2014, there was no revert by their team within their TAT of 2 days. Finally I called them up 3 times to resolve the issue and call was getting transferred from one executive to another executive and no one was willing to speak to me properly.

Worst thing is that they asked me to disconnect the connection but not willing to reverse charges levied.

You are requested to please take a proper action to resolve ths issue.

Best Regards
Manish Bajaj
[protected]

Hi, My mobile number is [protected].I'm using vodaphone Service more than 8 years.I lost my sim and blocked my number last week.I got duplicate sim for the same number on 18th Apr.But the sim is not activated till today(21st Apr).I contacted vodaphone show room regarding my issue.As per their communication my sim was activated.If i contact customer care they are telling sim card is an inactive status.I contacted customer care more than 20 times in a day for this simple issue.But till now my issue is not get resolved also i'm getting different information from each CC people.One representative told me today they need a re-activation request from vodaphone show room.But they sent request yesterday 4:28:20.This information confirmed by both vodaphone how room & customer care rep.But today CC rep tells like they didn't get re-activation request.CC rep ask me to visit show room again and get new sim card.But it's very far from my place and i don't have time duration to visit again. I really vexed about your service.From today morning i'm unable to contact from my other service provider number.I'm getting the repeating voice mail message.Then i tried to contact your CC people from some one number.It's very simple issue.But it's continue more than 3 days. I missed all bank & official calls these days(More than 10 days). |This is really worst service.When i use post paid connection & now prepaid both services are really worst.I have only one reason to keep this number because this number regarded by banks & official persons.

Dear Team, I have been harrassed mentally by vodafone company. Initially mentioning that i have got a free data pack i was then told that nothing such is available. I am forwarding the details in the form of emails sent to vodafone. Please get into this and help me. I had purchased a samsung galaxy E7 mobile last month on March 25, 2015, I had got an offer of 2GB 3G data per month for 2 months along with this purchase as can be seen from the below screenshot (Highlighted portion). I deactivated my 2g data pack on 31st march to avail this free data from 1st april (AS CONFIRMED BY YOUR EXECUTIVE) but just now when i spoke to another executive for knowing my data balance he informed me that no such data pack exists on my number?? Are you kidding me?? I had confirmed with the executive and then only started using the plan and now your me like this?? Even on Vodafone website the same offer is mentioned without any condition whatsoever. Please find below the screenshot of the same.

Dear Team, i am using vodafone no:[protected] and bill pay timely on 13 april 2015 my incoming calls & outgoing call are block without any intimations & call center advise me please visit vodaphone store & deposit Rs:350/-in cash. i visited Mohini Communication vodafone mini store in idiranagr lucknow & cash cash given to Ms.Kalpna and she assure me your no activate within 2 hours.on[protected] my phone incoming calls & outgoing call again bard & call cetre guy update me Rs-350/- pending. Thanks & regard Ramendra [protected]

Hello dear sir I have one post paid connection Mrach 2015 31st one isd call went it's not Our relationship number any other person That day I have meeting attend . I didn't give Any other person but try already bill Generate so I have paid this amount 1200 Somthing but that day my call Satrted after meeting finished 4:30pm so this amount please refund me Urgently Cell number [protected] And that isd number again will missed me on 20/04/2015 the starting number +37

Hi, my vodafone no [protected]. I have been a victim of vodafone harassment and torture. I am paying rental every month to vodafone for over 5 yrs and vodafone is not even ready to provide basic network @ my residence... I have complained several times to Vodafone, but vodafone has done nothing for over 9 months now!!! In return vodafone has sold my number to tele callers and making money out of it!! Vodafone is sending spam messages to my mobile on a daily basis, atleast 10-15 msg per day!! I have complained to Vodafone nodal team, but still no use!!! Why should I pay service tax to vodafone and rental, when I dont have network or service???

My bill history is always of Rs 600 per month on an average. Using it since more than 2 yrs now This time got a bill of 4809 Rs They are saying that I have used the data. I already Have 1 GB free plan, how ever they mention that I have used more than that. Vodafone is fooling their postpaid customers on Data charges Neither the customer nor the company can show what and how much data is being used. That's why they take advantage of the same. Since 2 and half years my bill has never gone above RsRs600 On an average and I was very happy with Vodafone's serviceservice But now they have lost it by charging like this How can I use So much data in a month That also 2G It is impossible Manan Sheth [protected] Kolhapur

a world class operator like vodafone provides pathetic services at RK Puram area and still charges money for those services. I had three connections of vodafone i payed last bill of march 2015 and ported two numbers to airtel as airtel is providing very good services in RK Puram. For the third number of vodafone there are no services no calls made or even messages sent or recieved as there is no coverage, still they want bill to be payed now they are saying if i do not pay money for one vodafone bill my airtel services will be stopped . vodafone are not clearing which bill i have to pay god save this country from vodafone

I just ported my mobile number from airtel to vodafon just to have new set of problems. I am not able to access mobile data on my phone and called customer care for the same. The executive asked me to drop an SMS for the same since it wasn't activated on my phone. Although I received an SMS from Vodafon saying that 3G has been activated on my phone even then I did that immediately just to receive an SMS from Vodafon saying that it has been activated. I was still not able to access and just at that moment I received a so called welcome call from Vodafon. I informed the person regarding my problem and he said that I will get a call back from their executive within 24 hours to get the same resolved. I waited for another day without any action from Vodafon. Now, I called 198 again asking the same and the guy informed me that I will have to get an official complaint registered for the same. Now I did that with number [protected] having TAT of 4 hours. I got an SMS from Vodafon after 2 hours saying that my complaint has been resolved. Now the intresting part was that I was still not able to access Mobile Data. When I called them back asking the same, I got to know that they have closed my complaint with a comment that a callback will be arranged. NO CALLBACK. NO COMPLAINT. NO RESOLUTION. NO IDEA IF IT WILL EVER GET ADDRESSED. Any idea if I can be helped in any way?

This is about the sheer mismanagement of one of the so-called ‘professional telecom’ operating in our country – Vodafone. Because of their utter carelessness towards the customers, I have lost my connectivity and guess what, it’s all my fault to choose Vodafone to port my number from Airtel. The story goes like this – I work in a reputed company in Mumbai and when I heard for a corporate plan being offered by Vodafone to our employees, I decided to opt for it, Red 4 business 666. After the porting formalities, my Vodafone number got activated on 31st March 2015. The people with whom I was in touch for this plan were named Abbas and Firoz. On 5th April, Vodafone initiated an address verification process, apparently for our own security. But the awesomeness was that they had to do it in the ‘working hours’. Everyone at my home are working, and wanted some family member to be present for verification. Obviously, they could find no one home. Then, on 7th April, I received a following message: “Dear Customer, we were unable to meet you at your billing address in spite of multiple attempts with regards to your new Vodafone connection. Please carry self-attested copy of your current address proof along with originals and visit any of Vodafone store by 9th April 2015 to enjoy continuous service.” Obviously, unaware of any such thing, I rushed to Vodafone store. I went to Lower Parel Vodafone store located in Peninsula Corporate Park (Mumbai). Vodafone executive asked me to submit address proof on the next day. I submitted address proof on 8th April. According to him, one of my family member ‘must be at home’ whenever Vodafone person will come for address verification. He asked me to choose the date and time for address verification. Then we decided to keep verification on 10th April 3.30pm. I asked my father to take leave on 10th April and to stay at home for the same. Guess what, no one turned up. Hail Vodafone! Then I called Abbas. He did not help me at all to solve the issue. I called Vodafone care centre thrice but I did not get any convincing answer, let alone an apology, from them. They asked me to visit Vodafone store again to choose fresh date and time. I gave written complaint on Vodafone site on 10th April in the evening. I received a call from Vodafone person and they asked me to call on [protected]. I called on this number and operator asked me to write this email through my official email id to corporate.[protected]@vodafone.com. After 2 days I received a following mail from Vodafone, “Dear Subscriber, Thank you for your e-mail dated 13/04/2015, regarding service related concern for your Vodafone mobile number 96********. We sincerely regret for the inconvenience caused to you. With regard to your email, we wish to inform you that your concern related to feedback on customer care executive for above mentioned Vodafone mobile number is forwarded to our concerned team .On basis the feedback received from our concerned team, we assure you that, the necessary steps have been initiated and our service personnel have been sensitized to your concern. We will do our utmost to prevent a reoccurrence of such an experience. Also, we would like to inform you that mentioned Vodafone mobile number is active. Please note reference number [protected] for your future correspondence. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Suraj Khade” I did not receive any service from customer care, corporate plan executive as well as Vodafone Store. Guess what, today, as on 20th April, my number is not functional, probably because I do not live at all. But yes, the mistake was all mine, I chose Vodafone! “Wherever you go, our apathy follows”!

i pay my Vodafone postpaid bill Rs.250 through Debit card of Oriental Bank of commerce on dated[protected]. From my account balance will deduct but Vodafone site says your payment not successful. from date 6 April onward i suffer very badly. company close my sim for outgoing call.Please do something then i complete my bill process and make a happy environment.i attach my mini statement of bank.

Subject : Complaint against Vodafone company for issuing wrong and illegal Bill dated 21.03.2015 by charging abnormal tariff against opted tariff Plan for internet facility - Mobile A/c No.[protected]. Sir, The mobile connection bearing number[protected]Relationship number[protected] of Vodafone Company is being used since long and nothing is pending against this connection except part of wrong and illegal bill issued by the company on 21.03.2015. I want to submit as under:- 1. That the mobile connection bearing No.[protected]Relationship No.[protected] is being used since long and nothing is pending against above said connection except part of disputed wrong & illegal bill dated 21.03.15. 2. That I have submitted a request through my mobile for activation of internet facility of Rs 200 per month (having 2 GB data per month) in last week of February 2015 (probably during 25 to 27.02.2015). I have received a popup message from Vodafone Company with intimation that internet facility will be available within two hours. So, I started using internet facility for "Whats App" after lapses of considerable time from the time of intimation. 3. That the Company has not sent me any sms etc. intimating me not to use internet facility till receipt of further confirmation from Company. The Company has not notified the rate to be charged for using internet facility from day to day basis. 4. That the company has issued a wrong & illegal bill dated 21.03.2015 amounting to Rs 1774.62 with due date 08.04.2015. I visited office of the Vodafone Company at Dharampura Bazar in Patiala on 24.03.2015 to enquire about heavy amount shown in the bill dated 21.03.2015. The representative of the Company told me that total bill of Rs 1764.62 includes an amount of Rs 1504.40 on account o[censored]sing 0.36 GB through internet during period of bill i.e. 21.02.15 to 20.03.15 (Copy enclosed). It is pertinent to mention here that I have opted for 2GB pack valuing Rs 200 per month in last week of February 2015, butthe company has not given me benefit of this opted pack and intentionally issued wrong & illegal bill. 5. That I submitted a written complaint dated 26.03.2015 (Copy enclosed) in the local office of Company at Dharampura Bazar, Patiala regarding illegal and wrong bill issued on 21.03.2015. My complaint was received by Ms Neeru after initial refusal to accept the written complaint citing reason that they are not authorized to receive any written complaint. 6. That I told Ms Neeru, representative/employee of the company that I have availed internet connection of Rs 200 per month which entitled me to use 2GB data per month and requested to correct the bill, so that actual payment could be made within time. I further requested that bill for the next month may kindly be issued on the basis of requested plan. 7. That on same day of my complaint i.e. 26.03.2015, I received a call from phone No. +91 [protected] from Pune, Maharashtra at about 4.55 P.M. The caller Sh. Amol did not give any satisfactory reply of my complaint. 8. That on 28.03.2015, I again received a call from phone No. +[protected] at about 11.02 A.M. The caller told me that he is calling from Chandigarh and told me that your complaint is under consideration and further intimation will be given in due course. 9. That my complaint dated 26.03.2015 was not resolved upto 08.04.2015, i.e. last date of payment of bill, so I tried to contact representative of company by dialing at +[protected], but I received voice message that this number does not exist and check the number. 10. That since 08.04.2015 was the last date to deposit bill, so I deposited the bill of Rs 309/- (Rent- Rs 75 + internet pack charges -Rs 200 + Service tax- Rs 34) for the plan requested by me to avoid levy of late payment charges vide receipt No. PUN001C150408_11572570 dated 08.04.2015 (Copy enclosed). 11. That I submitted a written intimation dated 08.04.2015 to company that I have deposited payment of Rs 310. My intimation letter was received by Ms Neeru again after initial refusal to accept the same citing reason that they are not authorized to receive any written complaint. I further requested the company that next bill may also be sent on the basis of requested plan and my incoming/outgoing call facilities etc. may not be disconnected otherwise I will be forced to take suitable legal action against the company at the cost of Company. 12. That on 17.04.2015, I received a call from phone No. +91 [protected] from Hindupur, Andhra Pradesh at about 3.16 P.M. The caller Sh. Jaspreet Singh told me that he is calling from Patiala and enquired about reasons of pending payment. I told him complete story as stated above and requested to resolve the matter and furtherrequested not to disconnect incoming/outgoing call facility from my mobile connection. 13. That on 18.04.2015, I received a call from phone No. +91 [protected] from Gaziabad/Dadri, Uttar Pradesh at about 11.28 A.M. The caller Ms Gunjan told me that he is calling from Delhi and enquired about reasons of pending payment. I told her complete story as stated above and requested to resolve the matter and further requested not to disconnect incoming/outgoing call facility from my mobile connection. 14. That The Company has intentionally not activated internet facility even after ending confirmation of receipt of request in last week of February 2015 and further informed that facility will be available within 2 hours. The company failed to intimate me even up to 20.03.2015, that the facility requested by me in last week of February 2015 which has been allowed by company the company vide pop message, will not be available. This amounts to deficiency in service. 15. That not admitting to fact that internet facility was not admissible to me from last week of February, but for the sake of other users/argument, it is submitted that the Company is charging abromal rate for internet facility lowed by the company for day to day basis (i.e other than fixed monthly rental facility). The company has charged 41.78 times (i.e. 4178%) tariff than the tariff which is applicable on monthly basis which is calculated as under:- Amount for 2GB data under monthly plan = Rs 200. (i.e. Rs 100 per GB) Charged amount for 0.36 GB data = Rs 1504.04 i..e. Rs 4178 per GB) Required amount for using 0.36 GB data = Rs 36 (200*0.36GB/2GB) 16. That such a abnormal tariff for so called temporary service by the company as compared to regular tariff is applicable for any service in the world. The Company can not charge abnormal tariff for so called temporary service which is abnormally higher (4178% higher) as compared to fixed monthly fixed tariff for regular service. The company is not bothering to address genuine complaint of consumer and is causing mental tension to the complainant by sending voice mail whenever a call is made. It is apprehended that the company will disconnect outgoing/incoming calls etc illegally. The company should be directed to place on record :- a) The detail of my request made through my mobile requesting internet pack of Rs 200 per month (2 GB data) in the last week (probably between 25 to 27th) of February 2015. b) The detail of popup message sent by the company confirming receipt of my request with intimation that internet facility will be available within two hours. c) The details of action taken by company on my complaints dated 26.03.2015 and 08.04.2015. d) The detailed action taken on my requests made to representatives of company on 17.04.2015 (Mr Jaspreet Singh) and 18.04.2015 (Ms Gunjan). e) The detailed instructions of company which forbids its employees from accepting written complaints. f) The detail of rates notified the company regarding applicability of tariff (i.e. Rs/KB or Rs/MB or Rs/GB) for short term services (i.e. when fixed monthly tariff not opted by consumers) to consumers. g) Whether the rates as per (f) has been displayed on web site of the company and same has been/are being intimated to a consumer whenever any internet service for short period is opted by a consumer, so that the consumer will be in position to ascertain his bill amount. h) The rule/regulation alongwith approval of competent authority which allow the company to charge such a abnormal rates (4178% higher than fixed monthly tariff) for temporary day to day basis service. i) The details of consumers who have opted for fixed tariff plan on monthly basis, but same has not been activated by the company inspite of intimating consumer about availability of requested plan after 2 hours. j) The detail of amount billed or collected by the company, where requested plans have not been activated, as stated in para (i) above and bills have been sent to consumers by charging higher tariff, throughout in India in last three years. It is requested that company should be directed to rectify the wrong and illegal bill dated 21.03.2015 and to issue subsequent bills on the basis of requested plan. The company should be restrained from discontinuing incoming/outgoing calls etc. through my mobile connection[protected]. It is also requested that some suitable punitive action may also be taken against the company for charging abnormal tariff/rate from customers in the past. The company should be directed to notify the rates applicable for various services (i.e. day to day basis/ fixed monthly basis). The company should also be directed to activate the requested plan immediately on receipt of request and confirmation of same should be sent through sms instead of popup message within 2 hours and in case same is not sent by the company to consumer within 2 hours of request, the consumer is free to use requested plan unless it has been denied by the company through sms. With regards Dated 20.04.2015 Yours truly Sukhpreet Singh 675, SSST Nagar, Patiala ([protected])

I'm a vodafone customer bearing number [protected]. I knew after checking *111# that if I recharge the amount of Rs. 59/- I can get the facility V2V calls @ Rs.0.25/min & V2O Rs. 0.45/min.Validity 60 days.Then I recharge Rs. 59/- on 17/03/2015 at 09:12 pm.After recharging I got a sms from Vodafone customer care that this facility available only 28 days.Then I contact customer care representative so many times they told me that it was wrong recharge but one of them assured me that I will get the facility 60 days.This is very unfortunate incident that I got the facility only 28 days instead of 60 days.My question is why the company displayed this types of option? My personal opinion is that the world famous vodafone company cheat with me and millions of people in the world.