Vodafone India Complaints & Reviews

Yesterday I called Vodafone customer care thrice as I m facing issue wid my 3G data plan, the services are inactive instead of resolving issue these guys made stories that you should send msg ACT 3G to 144 which i tried and msg got failed . then they asked me to visit vodafone store . Now if for every issue we have to visit there store then why these Customer care centre are set up??????
This is not the end... today when i again tried to activate 2G data plan now the crap is that even 2G is not getting activated, when i again called them the same sentence "Mam there is no issue try again " and now tried 5 times but its still not working ... this what the solution is ...

I m using 2 vodafone connection, and using my postpaid plan from last 6 years But after such a wierd response now looking forward for a change.

Event 1 : The mishap happened during my billing cycle from 28 Nov 2014 to 27 Dec 2015, during this period I was using a voice plan of monthly rental Rs.299 and Data plan for Rs455 ( 2GB) .When only 10 days were left out in this billing cycle I received a call from your customer care team that I have consumed my data plan so if I want they activate a 500 mb plan for the next 10 days and from the next billing cycle the older plan would get activated again. Because of this something happened which I missed and paid to much extra and notified the problem with your team on 16/2/2015 . The problem was that 500 MB which was earlier activated never got deactivated and I been charged on regular rates above 500 MB for the billing cycle for the billing cycle 28 Dec 2014 to 27 Jan 2015. The issue got resolved in the on 7th March 2015 and got a reversal of Rs.617 in my next bill cycle 28 Jan to 27 Feb 2015 Event 2 : Because of the event that happened as mentioned in Event 1 and which even your team never took the pain to indentify this system issue and the time taken by your team to resolve the issue I was again charged an extra during the billing cycle 28 Jan to 27 Feb 2015 and was charged an extra fee on my data usage in the similar fashion as it was done in case of Billing cycle 28Dec 2014 to 27 Jan 2015. I requested the reversal of this extra charged, your customer care team replied me back that this time I have to bear the pain . In fact the way your customer care behaved on the phone call seems like they are not interested in keeping me as customer ( check your call recordings).So at last I paid the elevated bill…because your people where not responding Event 3: Few days back I received by bill for the billing Cycle 28 Feb to 27 March 2015 as I was analyzing my through MyVodafone account online I found that no data plan is activated in not activated on my number .Secondly it stated that I have made some ISD calls of Rs.157 but don’t where I made those calls ( Need specific number on which I made those calls) . Thirdly the bill says that my Monthly charge is Rs.1799 ( which I think is the monthly rental ) I take this way because the bills also shows a USAGE CHARGE in another row…explain me this . Considering my Monthly charge I should have been charged Rs.754 ( Rs.299 for voice and 455 for data)

Hi my name is Ram Gopal. My number is [protected]. In January 25 2015 company put a content of d2c mydala 99 in my bill for month of January. I called customer service they told me that you had downloaded some contents from that site. I told them that I didn't know what is d2c mydala 99. They put the wrong changes in my bills. For the month of February it was not appeared in my bill. But in March it shows once again in my bill. I want my money back

I am using the Vodafone Number [protected] for last 2 years. ACcording to my monthly plan i was given 1000 minutes free local and STD calls. I was on roaming from 15th to 31st March 2015. I was charged for all my out going calls. For incoming i had roaming package activated. When i got to know the bill generated was more than double of my usual monthly bill till Feb i was very surprised i call up the Voda customer service to know the bill detail. I was told that i was charged for outgoing. When i asked them about my free 1000 minutes he person said it will not be valid in roaming. When i took the connection i was not told of the criteria. Had i known this i would have not taken the plan, unnecessary i was paying for the plan. I had no idea about the criteria. No where it is mentioned neither did anybody explained. If i knew of this i would have used the local number. I cant pay the amount unnecessary i am loosing on my plan as well as forced to pay extra for the calls i made during roaming. I want the outgoing minutes to be adjusted with my plan free minutes. This is a sheer misguidance to the customer. Bijaya shrestha [protected]

i attached my receipt, recharge : 106 (special) matter is that i recharge 106 instead of 108 106 :- 1 year validity 108 :- Special Recharge 215 All local mins valid for 15 days now when i call to vodaphone and said that by mistake i recharge 106 instead of 108 they said we give you validity then i say my card has lifetime validity. Than he just try to give me other offer, but i don't agree and i told them transfer related balance in my account. than after few times he transferred my call to his superior then put on hold and no answer. Now my complaint is that vodaphone just take my money but don't give me anything

Dear Vodafone Corporate care Myself Hidayat Khan from Baroda Gujarat I am using Vodafone CUG Plan sine 3 yrs.inThis month bill my bill is very high then last 3 yrs in last year’s you can check my past history of bill no any very amount I am using on this number only my cug number no data plan no any VAS Service So can you look into this meter & help me in my this month bill I am waiting your positive response in this month my calling cycle is very low & not data plan active on my number

My postpaid mobile number is [protected] (mumbai), i am relocated to Gujarat since last 1 year so i want to discontinue this number, and for this i have registered complain in customer care. My ticket number is ([protected]). I have registered this complain on 5 April 2015 and the executive said will get confirmation call within 2 days from vodafone, but till date i have not received any call for verification, Kindly look into this at earliest and close my number.

I have a combo offer for the amount 37 benefits will be 40rupees talk time + 250 MB+ 100 local sms . BuBut II received only 23 rupees talk timetime, when call customer service they told me I do not have such offer to my number. I was transferred to supervisor named rahman even supervisor was not able to see such offer to my number below I have aattached the photo copy for proof.

my bill amount has been generated to around 7700 for this month which 4 times higher than my normal pay after i requested for port forward to another network due to thier higher bill generaton there is no response from vodaphone chennai people relation ship manager, since am using this same network and number from 2006

I am corporate user with 50 numbers. Two months ago my plan on a number has been changed without any documentation of my notice. Now company says that I have changed my plan through USSD code but don't telling about that particular code details.

Hi, Issue is regarding the extra Internet charges is shown in mobile bill month March 2015.Also i have never sent MMS from my mobile no ([protected]) but in bill it is shown 2 MMS has sent from my mobile Please resolve my issue as soon as possible so that i will pay my mobile bill on or before due date. Details: Phone No:[protected] Service :Vodafone Thanks & Regards Sachin Mahajan [protected]

Dear Sir/Madam, With reference to the above captioned subject, I Mr. Mantu Routh residing at 155/H/13, Ananda Palit Road, Kolkata - 700 014 using the above prepaid connection. I lost my mobile on last Sunday with this SIM. So please block the above number at the earliest. My alternate number is [protected]. Thanks with regards, Mantu Routh [protected]

HI, I have paid my bill partially and my bill date is on 21 of every month I do have credit limit for 5000 Still Vodafone have bard my outgoing calls.. Not happy with that... Need resolution for this ASAP as it is creating many issues for me.

Hi, I have been using vodaphone for almost 5 years. Earlier it was mostly prepaid but last Sunday 5th April 2015, I went to Vodaphone center, Dariya Gunj New Delhi. The said that there is a plan where if you convert your Vodaphone number to Post Paid, you will get one vodaphone number life time free. I took the offer and got my number converted into Post Paid. In the conformation call they said that the number will only be free for 3 months and then every month 75 Rs will be deducted. . Now as my number has been converted into post paid i asked the customer care about the plan. He said that there is nothing free and you have to pay for 75 Rs every month to get that number free. I am really amaised as that person did not even file a complain for me. Really amaized how things are working for Vodaphone and how they are treating their customers. I am really angry and i want to get some answers. I am hoping that i will get some output from here. My Number is [protected]. Vaibhav Bansal

Vodafone has charged me Rs 75 and Rs 35 extra as download charges in my bill named d2c mobilart 75 and pko_h1tvw_w_35 respectively, making my bill extra for Rs.110. I have never used this kind of service and I found there are many other customers suffering from same problem. I want this problem to rectified asap. In addition, I also found that there is no option to talk to customer care in pune region and customer care person at delhi call center was very rude in the behavior. I regret now for taking vodafone as my service.

I have a postpaid vodafone connection.199 postpid plan with 1 gb net offer.but last two month i cant get my 1 gb offer.it is a mtake by vodafone.my monthly bill always around 200 to 250 respectively.but my last bill exceeded 4000 ruppees.it is not affordable for me.so kindly reduce my bill and give my existing offer.

Yesterday ( 7th april 2015) I did one recharge of Rs 398. Bonus card 398 for 900 local+STD minutes. The minutes are credited to my account but still my balance is getting deducted whenever I make a call. Called up customer care for this and they say, all bonus cards are valid in given circle only. My number is from Delhi/NCR region and I am currently staying in Bangalore. The details of bonus card nowhere shows that card will not be valid in roaming ( screen shot attached ) .Also when bonus card for 3G data is valid and working why not this when both are bonus cards.

Dear sir I am Dhinakaran from chennai my mob no.[protected] this no i am using fast 8years, my mail id.dhina.[protected]@yahoo.com my billamount rs, 4500 i called customer care is no responsble, other than i called today nodle officer, I am telling my side probleam kindly reversible minimum amount That officer not respons the my call, so i resied the complaint I Request you kindly reversible amount minimum(1500) already i am paid today rs.2000. Thank you Regards, V.Dhinakaran [protected]

Team, There is issue in march month bill. You have charges me for 2g internet as saying data exceed. So as per history of last 1 yr I never exceed 2gb from my 2g plans so I want complete details what I have consumed at what date. Also 2g charges for me if I exceed the data is 2p/10kb so as per this I have used 350MB = 358400kb more so according to it 716rs need to charges not 1369rs. So can you clarify with all details an come back to me asap till the time I won’t pay any bill. now i have talked with vodafone executivew and they are saying vodafone not maintain any data what have been used by customer. vodafone just maintain the usage history in terms of time stamp and kb's. my no is [protected]

Hello, I wish to discontinue the services and want to convert it to prepaid or may be change the portability service. Reasons below to do so; 1) My credit limit initially was 1000 and suddenly I receive a sms saying it has been increased to 8000, Why ???? So 2) I have been paying exorbitant bills ranging from 2000 to 6000 which ideally I cant afford to pay as I am salaried employee. I want this to be actioned immediately and want to discontinue this post paid service, as to the fact I am facing too many problems. If not actioned, may go to the consumer court and report the same. Regards, Drishti [protected]