Vodafone India Complaints & Reviews

There are so much problem in JP Institute of Engineering & Technology, Meerut regarding Network, Many of the CUG numbers are facing this problem. Near about 200 CUG numbers are being used in JP Institute of Engineering & Technology, more than one month we are facing this problem. So we will going to change the operator if problem not resolved by you ASAP. Some of the CUG Numbers given below: [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected]

dear sir, i have a postpaid sim & the bill was generally 335/- per month came previous months. but this month bill come 680/- just above the double, after that i call customer care about this but the answer came that i have download something from internet or i click some add but i did'nt click anywhere. so please solve this problem RAJAT KUMAR JAIN [protected]

This is the correspondance with VODAFON. They changed the plan without notice and without our permission. In vodafone, RM (relationship manager) is greater than customer. (I learnt RM is Relationship breaker Manager in Vodafone) (lastly I have to disconnect/deactivate my number and I left vodafone) ________________________________________ From: [protected]@hotmail.com To: appellate.[protected]@vodafone.com Subject: CHANGE THE TAIFF PLAN WITH EARLIER ONE Date: Wed, 1 Apr 2015 14:09:54 +0530 Ms. Rupali Ji, Thanks a lot for showing us the RULE. (Vodafone working very well with their rule to catch up the customers’ money) Without our confirmation, if Vodafone can change the plan, then please DISCONNECT MY VODAFONE NUMBER WITH IMMEDIATE EFFECT. Because our organization did not done any kind of “New Deal” with Vodafone, And Vodafone changed the new tariff plan without confirmation of organization and without confirmation of end user (me). So please Disconnect the number with immediate effect. You will also get our other members’ email for disconnection of their numbers. Well done Vodafone. Thanks a lot. Regards, Mrs. Usha Khambhayata [protected][protected][protected]------ From: appellate.[protected]@vodafone.com [mailto:appellate.[protected]@vodafone.com] Sent: 01 April 2015 13:42 To: [protected]@hotmail.com Subject: <no subject> Dear Ms. Khambhayata, We have received your email dated 30/03/2015 for your Vodafone mobile number [protected]. We would like to inform you that in reference to your e-mail, we tried to contact you on [protected] at 1:30 PM; however, your mobile number was not contactable as it was not reachable. We would like to inform you that as per our records the tariff plan VBS_149 is active on your Vodafone account from dated 13-FEB-15. We would like to confirm you that the tariff plan is changed on Vodafone account only once we receive a request from the user of the connection however as per our records we have not received any request regarding the tariff plan change on your Vodafone account hence plan has not been changed on your Vodafone account the same it was earlier. We would like to inform you that as per the revised corporate deal with your organizations the rental for tariff plan 99 Special Plan has been revised VBS_149 hence we would like to inform you that you have been charged Rs. 149 towards the same hence the intimations towards the same were sent on your Vodafone account (Dear Customer, w.e.f Next billcycle, your current active plan, 99 Special Plan will be revised To VBS_149 with Rental : 149, Local : Vodafone to Vodafone : 30p, Vodafone to Mobile : 40p, Vodafone to LL: 50p, STD All @ 50p, Free Mins : 200 Local Vodafone to All + 100 National Vodafone to All, Free SMS : 200 (Local + National) SMS. We would also like to inform you that it is mentioned on the Customer Agreement Form that the service provider has the right to revise the charges on reasonable notice to customer subject to regulation. This is mentioned in the Terms and Conditions under Obligations of VMSL (point ix). Further, if you still have any concern kindly confirm us so that we can check and assist you in a best possible manner. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help Rupali Mehendiratta Appellate Office Vodafone Delhi Contact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Appellate Number:[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax number:[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. Now experience our newly launched My Vodafone App. From: nanubhai_hotmail [mailto:[protected]@hotmail.com] Sent: 30 March 2015 09:24 To: 'appellate.[protected]@vodafone.com' Cc: 'nodal.[protected]@vodafone.com' Subject: RE: CHANGE THE TAIFF PLAN WITH EARLIER ONE. Ref. [protected] Ms Deepa kadyan, Thanks a lot for prompt response, as you are also talking whatever earlier person of nodal office talking about. (Are you at Appelate authority?) YOU WROTE – “as per our records your tariff plan has been changed from 99 Special Plan to VBS_149 as per our corporate revised deal with your organization” Thanks for providing details of the very big deal with Vodafone. Our organization’s authorized person, who is authorized to dealing with Vodafone (Mr. Nanubhai-[protected]) told that they never did any kind of plan change deal with Vodafone since last two year. By whom permission you changed the plan? It means, your RM (not our RM) has changed the plan without our concern. Please note – our other members are also complaining for changed monthly plan. We will not give up, it is really a fight against dectetorship. (if you are on your wrong stand, we will change the operator) I am on my stand as I wrote earlier – 1. Remove the current (IMPOSED BY RM) monthly tariff plan, and reinstall the old running monthly tariff plan. 2. Correct the Last month bill with old monthly tariff plan. (why should we pay more?) 3. FINALLY - IF tariff plan is not reversible to earlier one – PLEASE DISCONNECT THE NUMBER WITH IMMEDIATE EFFECT. What a great unexpected, ridiculous, unbelievable experience with VODAFONE. ALL (Indian) must know that, in Vodafone, a world class company, RM (Relationship manager) is bigger than a CUSTOMER. Mrs. Usha Khambhayata New Delhi. From: appellate.[protected]@vodafone.com [mailto:appellate.[protected]@vodafone.com] Sent: 28 March 2015 17:22 To: [protected]@hotmail.com Subject: CHANGE THE TAIFF PLAN WITH EARLIER ONE. Dear Ms. Khambhayata, We have received your email dated 27/03/2015 for your Vodafone mobile number [protected]. We would like to inform you that in reference to your e-mail, we tried to contact you on 28/03/2015 at 05:11 PM, however, your mobile number was not contactable as it was not reachable. We would like to inform you that, as per our records your tariff plan has been changed from 99 Special Plan to VBS_149 as per our corporate revised deal with your organization. We have already informed you regarding the same changes via SMS on dated 30/12/2014 on your Vodafone account. Hence we are unable to provide you the previous tariff plan in your Vodafone account. Please find the benefits towards your new tariff plan. • Rental : 149, Local : Vodafone to Vodafone : 30p, Vodafone to Mobile : 40p, Vodafone to LL: 50p, STD All @ 50p, Free Mins : 200 Local Vodafone to All + 100 National Vodafone to All, Free SMS : 200 (Local + National) SMS. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help Deepa Kadyan. Appellate Office Vodafone Delhi Contact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Appellate Number:[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax number:[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. Now experience our newly launched My Vodafone App. On 3/27/2015 12:30 PM; From: [protected]@hotmail.com; To: appellate.[protected]@vodafone.com; ; ?CC: nodal.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; ; Subject: CHANGE THE TAIFF PLAN WITH EARLIER ONE. ; Mr. Manish Jain, Head – Customer Service, Appellate Authority Delhi. Vodafone. Dear Sir, Since, after so long conversation through EMAIL with Ms. Garima, Nodal Office, Delhi, Finally - SHE IS NOT HELPING US. She is not able to do OR maybe she is not willing to do. 1. By the order of RM (even we don’t know who is our RM), our plan is changed, without our concern, without our notice. 2. We made our request to customer care, that please change the monthly tariff plan as earlier was. 3. Ms. Garima Chauhan, Nodal office, finally wrote that it cannot be reversible. in her word – “as per our process we cannot provide ypou the previous tariff plan.” 4. Finally we understand that, if plan changed by RM (without our concern, without our notice), WE HAVE TO ACCEPT, WE ARE BOUND TO THEIR ORDER. 5. WOW !!! what a GREAT power of a DICTATORSHIP of RM. Your RM is making relation with customer or destroying the relation? 6. Can you imagine, what kind of ORDER you all are imposing on us? We know that you (company) will not take action against your RM, because he is making profit to company. But keep in mind, that due to misconduct, company losing the customer, and sure you also aware that for that company will also lose the profit and even reputation also. Finally, Please NOTE – 1. Remove the current (IMPOSED BY RM) monthly tariff plan, and reinstall the old running monthly tariff plan. 2. Correct the Last month bill with old monthly tariff plan. (why should we pay more?) 3. FINALLY - IF tariff plan is not reversible to earlier one – PLEASE DISCONNECT THE NUMBER WITH IMMEDIATE EFFECT. What a great unexpected, ridiculous, unbelievable experience with VODAFONE. ALL (Indian) must know that, in Vodafone, a world class company, RM (Relationship manager) is bigger than a CUSTOMER. Awaiting for a reply. Thanking you, Mrs. Usha Nanubhai Khambhayata Shri Hanslok Jankalyan Samiti New Delhi. From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com] Sent: 26 March 2015 18:07 To: [protected]@hotmail.com Subject: WITHOUT NOTICE WHO CHANGED THE MONTHLY PLAN. Dear Mr. Khambhayata, Thank you for your time to explain your concern regarding the services on your Vodafone mobile number [protected]. As per our telephonic conversation we would like to inform you that as per our record you plan of Rs.99 have been revised on dated 13/2/15 to VBS_149. Hence, same has been revised by authentication of your relationship manager. we would also like to inform you that as per our process we cannot provide ypou the previous tariff plan Further, still if you have any concern regarding the same kindly confirm us so that we can assist you in a best possible manner. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Garima Chauhan Nodal Office Vodafone Delhi Contact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax : [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in On 3/26/2015 9:50 AM; From: [protected]@hotmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: corporatecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; [protected]@vodafone.com; ; Subject: RE: WITHOUT NOTICE WHO CHANGED THE MONTHLY PLAN.; Dear Madam Garima, NODAL Officer, Vodafone Delhi. Its really shocking. 1. Without our concern, without our permission, how can RM change the plan? 2. We don’t know who is our RM (relationship manager) 3. Never heard about RM in our society/institution. 4. Nobody knows him. 5. Please make charge against RM, without our notice, how can he change plan. Can we File the FIR? 6. ¿¿¿ ¿¿.¿¿. ¿¿ ¿¿ ¿¿¿¿¿ ¿¿¿¿¿ ¿¿¿¿ ¿¿¿¿¿¿ ¿¿¿¿¿. 7. Rediculour job by RM of a worldclass VODAFONE? Please make reverse the changes with immediate effect. Waiting for your favourable reply. Regards Mrs. Usha nanubhai Khambhayata From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com] Sent: 25 March 2015 17:30 To: [protected]@hotmail.com Subject: WITHOUT NOTICE WHO CHANGED THE MONTHLY PLAN. Dear Mr. Khambhayata, Thank you for your time to explain your concern regarding the services on your Vodafone mobile number [protected]. As per our telephonic conversation we would like to inform you that as per our record you plan of Rs.99 have been revised on dated 13/2/15 to VBS_149. Hence, same has been revised by authentication of your relationship manager. Further, still if you have any concern regarding the same kindly confirm us so that we can assist you in a best possible manner. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Garima Chauhan Nodal Office Vodafone Delhi Contact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax : [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in On 3/25/2015 11:47 AM; From: [protected]@hotmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: corporatecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; [protected]@vodafone.com; ; Subject: WITHOUT NOTICE WHO CHANGED THE MONTHLY PLAN. ; NODAL OFFICER, Nodal Office, Vodafone Delhi. Dear Sir, We received the current bill. But I shocked. This is really ridiculous. 1. Without our notice who changed the plan ? 2. Earlier plan was working very fine and I am happy with that plan. (since March 2014) 3. Please change the plan with earlier last plan with immediate effect. Waiting for response. Regards Mrs. Usha Khambhayata [protected]

Dear Sir, I am getting unwanted calls and so i need to rectify this problem. I need call details of a vodafone prepaid my mobile number incoming as well as out going.so kindly mail me that details on my mail id- [protected]@gmail.com.

Dear Sir / Madam, I am writing to you all as it is a major issue with regards to the services of your company. My name is Mihir Parmar. I am banking professional. I am from Mumbai... Case Summary I wanted to purchase a postpaid Vodafone number. I got a message from one of the executive name Mr. Sunil ([protected]) of Vodafone Company that if you want related number than contact us on the given number. I called this person for getting a number i.e., [protected]..I booked this number against my name and the executive came to my office place for collecting the docs on 26th March 2015. Both committed that the Sim will be active in 2 days. After 2 days I received a verification call from your company and they committed that the number will be activated in 1 day. Total 3 days gone but there was no solution at all as on the 4th day I have to travel to Gujarat. On that day also the same story was repeated. I called Mr. Sunil more than 10 times but there was no response..I messaged him for the same. This is how the retailer or Vodafone employee or the Vodafone agency serves to their clients that too the postpaid clients. Last Saturday i.e., on 4th April 2015, in the afternoon from Gujarat I called up Vodafone care executive for the issue and there was a person named Monika, she told that till date no details are updated in our system. I told that it's been 10 days and there is no update. Can you please help me out for the same? She told you can take out you simcard and again put it into your cell phone after 5 minutes. After putting the same, you need to select Vodafone network manually and the Sim will be active. By performing this activity there was no solution at all. Again on Last Sunday i.e., on 5th April 2015, I called up Vodafone care in the evening at around 6.30 pm. I spoke with many people. Names are given below.. Anand (Executive telle calling department) Amol (Ececutive Billing department) Sohela (Executive postpaid department) Ankit Mishra ( Executive postpaid department) Dhaval Mehtalia (TL Postpaid department) Shakil Ahmed (Manager Postpaid department) I was not getting proper responses from the any of the executives so I asked them to transfer my call to senior level (I am not sure that they were at senior level or executive because the way they spoke to me was terrific). After that I had a word with Mr. Shakil (Manager), he told me that wait for just one more day sure your things will be done. He gave me an genuine commitment. I thought he is a manger and will not give false commitment so waited for one day. I don't know that being at manager level people don't know the meaning of commitment. As no status was available after that. Yesterday i.e., on 6th April 2015, I called again Vodafone care to speak with so called Manager Mr. Shakil. One Executive named Wasim answered my call. I asked him to transfer my call to Manager Mr. Shakil Ahmed. He told we cannot transfer the call directly to the manager you need to provide the details to me. I gave him all the details but at that moment I came to know that still my details were not registered in your Vodafone system against the postpaid number (I was very much amazed with the fact that even having a word with Managers there will not be a solution. This is how Vodafone Company works. Still there was no response from your company. I wonder as how your company works. What parameters are set to address the customer complaints if there is an issue regarding the services…? Today is the 13th day but there is no solution for the issue. Infact again I have received the below message from one of your company's retailer. I am very much amazed with your superb services. [protected] NEW VODAFONE POSTPAID SIMCARD SIMLER NUMBER WITH GIFT OFFER GOOD PLAN BOOK THIS NEW NUMBER CALL ON.[protected] I am not sure whether my issue will be resolved or not. I have taken 3 numbers on my name and I am stable client of your company but now I will go for other service providers. This will not after you company but i will also populate this issue on social media networks also. What about my money i.e., 300 rupees which I have given to your agent...? Your company is using it since thirteen days. What about my documents which I have given to your company...? I don't have time to visit Vodafone store otherwise I would have shake your people over there also. As I can see that no parameters are set to resolve the query of the clients on priority and to provide the status at least to the client on daily basis. Simple as if I take 300 rupees of yours and give you some commitments but if I am not on my words till some days than what you will do? I need my money and docs back. You don't customers pain. Hats off to your company's services. I can say WOW - Worst of Worst Vodafone Services. Enclosed is the receipt of the agency for your reference. Hope at least you people at higher level will reply me ASAP and solve the issue so that I can change the service provider for better services. Regards, Mihir Parmar [protected]

Hi, My March Vodafone Bill is 6779 which is invalid as I only use internet for whatsapp. My every month bill is between 600-800 rs. My phone was disconnected from 22nd March and i have called theVodafone customer service several times. They were not able to give me the information about my usage.I am very unhappy with the services as they have disconnected my connection without informing. Also when I called they were not able to provide the information.Even I had asked for the supervisor all the assocaites have put me on hold and never came back.Please help regarding it I wont pay the invalid ammount. Regards, Shreya

no network in worli village from 16 dyas...this is my mobile number [protected]...i had given many complaint request to customer care of mumbai, appelate, nodal officer...just giving assurance that we are working on it but not single progress is happened in worli village...all customer are fedup from vodafone network...i m requesting to vodafone plz check network stick of network, , , , because i m reciving single stick some time nbo network...my complete address...shop 212, janata colony, near 162 last bustop, worli village bus depot, mumbai 400030

Hi, Customer details:- Rohit Shankhdhar [protected] [protected]@gmail.com I am a very valuable customer of vodafone. I am glad to use their network. I had some serious issue in my family and i had to be here in my hometown for 20 days. You guys charged me 2000/- bugs for those days while i activated roaming incoming pack still i charged for incoming. This is really bad, I am not expecting from them. The executive who activated that pack for me, he should have told me to select vodafone network in roaming but No. For their mistake why should i suffer. They can check my account I nvr refused to pay you anytime. It is not 1000 or 2000 bugs money its all about relationship. I am not expecting this not at all. Mr. Rahul (from vodafone) told me that they are going to deactivate my connection two days, sound very funny. Please look at into this matter and do the needful. I hope you will revert back to me soon. You know one of thire executive told me to give deactivate request for proper solution now deactivation. Oh my God, Where this company going??? Thanks!

I have been charged Rs.99 on my Vodafone bill of period 25.02.15 to 24.03.15 bill dated 25.03.15. This is the second time II have been charged like this. In the month of Nov14 I was charged Rs.49 for wapvilla_ppd. I don't know what's wrong with these guys. I am planning to lodge a case against Vodafone. My relationship no. is 1.72600189

I had dropped an email in December requesting my connection (Ph - [protected]) to be terminated. I had clearly specified that I will be moving out of the country and hence will make one final payment. In spite of my email I was kept on billed and now they are asking me to pay an amount of 6000 INR. It is a clear violation and a serious offense where my request was not dealt with, and now my friend is being called and harassed. I will press for charges if this is not resolved soon.

Look @ it services are being activated without even me opting for it. I have been charged Rs. 90 for one month. When I approached the customer care centre they were adamant that the services are being activated by me by browsing paid web pages. Even after informing him that I am not activating it and these services are being activated automatically, they were adamant and did not oblige to waive the amount charged. Every time I received the activation message, I would de-activate the services immediately. Even after showing them all the proof the customer care team was not ready to waive the amount. I am planning to approach the regulatory authorities for lodging a complaint against this. Can anyone help me as to whom should I lodge a complaint to. Whether with the TRAI authorities or any other authority.

Dear Team, I'm Girish from Hyderabad. My mobile number is [protected]. Past 3 years I'm using vodafone postpaid connection. I didn't know that my mobile number has activated one message offer which is chargable 125rs at every month. I had 20 times make a call to customer care and deactivated the plan. They said deactivated is processing, But till now the plan was not deactivated. From past 3 years without using that offer I have paid that amount. Last year also I had a discussion with zonal officer regarding this issue. At that time he said the plan was deactivated amount will be refunded to your account. But till now I did not get any refund amount. Today which is 7th April 2015 I got a call from vodafone services regarding plan change. Customer care executive said you have activated the SMS plan, I'm shocked. What is this how many times I have to make a call and complain to them no use. Blindly I have paid 125 rs amount at every month. So much of money loss to me from past 3 years. I need my amount completely refund and deactivate the plan immediately.

My VODAFONE mobile number is [protected]. One Vodafone call center executive have called and explained about 3G Advanced Rental of 5GB Plan at Rs.4250 (which offers you 5GB on 3G platform, post free usage the speed will be throttled to 64 kbps. Without rental for 5 more bill cycles) to my wife. Based on her expression of interest said plan was supposed to be activated on 10/02/2015. Before this plan gets activated, she visited VODAFONE service center (Near City center 1, Salt lake, Kokata) on 09/02/2015 and requested not to activate this plan. Since she is not the owner of the number, I have sent written mail to nodal.[protected]@vodafone.com to deactivate this plan. Please find the reply from VODAFONE "We would like to inform that Mi_C_V_850_30d_R5gb_Fu_3g has been deactivated for the aforesaid number with effect from 13/02/15. Since the said service has been deactivated in mid bill date hence the rentals shall be charged on a proportionate basis." When I have received Feb'15 Bill, to my greatest surprise full amount Rs. 4250 along with tax was charged even-if service was never availed. After repetitive follow-ups with VODAFONE center (near City Center1, Salt Lake), they have assured us to send corrected invoice. But it has never happened, also when I escalated this issue to nodal.[protected]@vodafone.com they said they are unable to correct the invoice. It was never mentioned by any of the Vodafone execute during discussion that they will not be able to reverse the advance rental amount in case the service is deactivated. Also I have never authorized anyone to place an order to activate/deactivate any service on my behalf. Also in the same invoice amount Rs 650 has been deducted for data pack MI_C_V_650_30d_D3GB_FU_3G. I would like VODAFONE team to correct the invoice (I, e reverse amount Rs 4250 and tax) to enable me to make payment.

We are using am using 6 vodafone sims(4 postpaid and 2 prepaid) in family.But facing some network issue in Rajgarh Colony, Delhi area from last 15 days.As I reached there network goes down.I am not able to contact anyone and vice-versa.I need to go to top floor to call any of my contacts. It is requested to please look into the problem otherwise I have to block or port into some other network all these numbers.

My VODAFONE mobile number is [protected]. One Vodafone call center executive have called and explained about 3G Advanced Rental of 5GB Plan at Rs.4250 (which offers you 5GB on 3G platform, post free usage the speed will be throttled to 64 kbps. Without rental for 5 more bill cycles) to my wife. Based on her expression of interest said plan was supposed to be activated on 10/02/2015. Before this plan gets activated, she visited VODAFONE service center (Near City center 1, Salt lake, Kokata) on 09/02/2015 and requested not to activate this plan. Since she is not the owner of the number, I have sent written mail to nodal.[protected]@vodafone.com to deactivate this plan. Please find the reply from VODAFONE "We would like to inform that Mi_C_V_850_30d_R5gb_Fu_3g has been deactivated for the aforesaid number with effect from 13/02/15. Since the said service has been deactivated in mid bill date hence the rentals shall be charged on a proportionate basis." When I have received Feb'15 Bill, to my greatest surprise full amount Rs. 4250 along with tax was charged even-if service was never availed. After repetitive follow-ups with VODAFONE center (near City Center1, Salt Lake), they have assured us to send corrected invoice. But it has never happened, also when I escalated this issue to nodal.[protected]@vodafone.com they said they are unable to correct the invoice. It was never mentioned by any of the Vodafone execute during discussion that they will not be able to reverse the advance rental amount in case the service is deactivated. Also I have never authorized anyone to place an order to activate/deactivate any service on my behalf. Also in the same invoice amount Rs 650 has been deducted for data pack MI_C_V_650_30d_D3GB_FU_3G. I would like VODAFONE team to correct the invoice (I, e reverse amount Rs 4250 and tax) to enable me to make payment.

My bill for the subject mentioned period has been generated on 03.04.15 and I was shocked to see the bill of INR 1059.20. In a short span of 8 minutes, they have applied charges of Rs.519 + Taxes(12.36% on this amount). All charges are applied on some absurd downloads.(Image attached.)

Dear Sir, My vodafone number is [protected], the vodafone operator disconnect my number from 4-April-15 due to old bill amount 5008/- Rs pending (which is not my number but showing my name and address number).thats why they deactivate my number.How to possible they are attached with one customer ID to another mobile number customer ID.Please help for activate my mobileservices.

I always do recharge of 300 rs which is for lifetime validity. then how come my validity is till 6th April 2015. for this reason I have recharged my mobile for 300 again on 6th April 2015. even thought same problem persists. When called to customer care for Pune they told me to remove sim and insert it again. That also did not worked. I tried to call them again but not able to connect to representative. Vodafone sucks...I tried a million times to talk to customer care executive and all that I hear are their useless offers.

I m also a victimised by vodafone .yesterday night i got same msg from vodafone about look @ it service activated and 45 rs charge raised in my Bill i called customer care they replied in same words.guyz Who doesnt used vodafOne Billing serviCe dont made MIstake to Use billing service they always making fullish and grab money by this kind of services.help us to get our money back

Vodafone has been charging Rs 99 in almost every billing cycle. Saying that i have downloaded content and hence the charges. But when i see my Internet data usage, i can see i have not crossed my data limit. And when i ask for details, they say that i have downloaded "d2c Mydala 99" has been downloaded from my phone. But let me tell you i am a software engineer and i know what is chargeable and what is not on a web browser. So don't try to fool customers. I am raising this complaint after facing the same issue for the 3rd time. If not resolved will take this complaint to Consumer Court Forum.