Vodafone India Complaints & Reviews

Address: Hyderabad, Andhra Pradesh

Before providing services vodafone executives act like a dog where ever you go our executive follows... After taking the service... Huh...
Before service - customer is a god
After taking service - customer is a beggar..
I had disconnected my service in july, till now i had received my rental deposit.
Highlight is that they had printed the dd on september and dispatched me on december where dd had expired already... Doc number - hyd47028764.

Fun is that again they want 60 working days to give another dd.
Worst service provider...

Think ten times before you take any service provider not only vodafone...

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Address: New Delhi, Delhi

Re.: New Connection – [protected] Would like to bring to ur notice the way Vodafone has harassed us and we are left with no option but to file a legal case against Vodafone I, Rahul Chopra, having ur connection from last 10 years ([protected]) bought above number from ur Sant Nagar, New Delhi, Branch for my 10 years old daughter as she has to attend classes. Above said connection was activated in 48 Hrs but 3 days ago it was barred to receive or make any calls.. My daughter was carrying the above said mobile and when she wanted to call us for emergency, she could not call. There was no intimation or message that the above said mobile is or will be barred. It is really a shame that I am associated with such bad company from last 10 years. When I desperately needed the service u proved how bad u can me When I tried to call to ur helpline number no one knows what is the reason. Some say that the documents were no correct (we also emailed the documents to ur office) and some say that verification was negative which is impossible.We are staying in the same place from 18 years and have all the legal documents. There is no way verification can go wrong Anyways, we will move to the court and also file an FIR against ur executives and finally against Vodafone. Me and my 10 years daughter had to face lot of problem because of Vodafone Need not to mention we will cancel all the connections with Vodafone Bunch of shameless people sitting under one roof trying to cheat and fool the customers.. Rahul Chopra [protected]

Vodafone India customer support has been notified about the posted complaint.

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P

Prakashk297

from Bengaluru, Karnataka

Jan 10, 2015

+1

Yes, you should bang these Vodaphone cheater nicely. I had same issue however, not so severe. While giving new post paid connection they will beg like begger and letter they will react like a dictator.

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G

ghufran zaki

from Gurgaon, Haryana

Apr 5, 2015

This company have been fooling me for a very long time. Every time I call 198 to complain I got different response and excuses. My complaint is very simple(My vodafone account number in question is 5.45637.00.00.101721). At the begining of last month I received call from Vodafone retention team asking me to settle the dispute for INR 1000.00 as compared to a bill of INR 2200.00. I paid the amount we agreed in full the very next day, for which I have the recipt. On the 20th of March I get an email from Vodafone stating an overdue in the amount of INR 10600.00 I immidiately called up the customer care and they assured me to take care of the matter. I did not receive any call for my complaints, Instead I get another email stating a further overdue in the amount of INR 1059.00. I called again and explained the situation to one of the agents on the phone. After the agent put my call on hold for over half an hour, the agent disconnected the call. I called back again to the same old treatment, being hung up and disconnected, The agents being rude and abusive was actually assuring because they did not disconnect. Finally they barred my number from called 198 or 111 as now I stay on the music for ever and no human voice at all. Today I called Vodafone again and stated my problem. And the same story repeated again. I asked to be connected to the retention team which promised me the ZERO RENTAL PLAN if I paid the amount we settled for and finally, How do I owe Vodafone INR[protected]+ 1059) and why was the bills sent for INR 1773.01 as on the bills sent on 7th January 2015 and INR 1876 as on 13th February 2015. On further investigation on agent was kind enough to state the rental plan was as promised by the retention team. Please advise why is this company taking people for ride. I want to port out of Vodafone along with 4 other numbers(other account numbers are 5.44936.00.00.100001 &amp; 5.74165.00.00.100475 &amp; 5.74165.00.00.100476 ) I have issued on same name.

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Address: Mumbai City, Maharashtra

Guys, Beware of vodafone billing plans. I have 2 cards one corporate and one personal. Their data plans are so designed that they charge 150 for 500 MB and then 1000 rs for 250MB if at all usage crosses 500MB. there is no transparency on billing and absolutely no intention to help. I am discontinuing both my numbers from this fraud company. Have wasted 5-6 days interacting with their help centers but their adamant and unreasonable attitude is quite a concern. I switched off my data once i crossed internal threshold of 450MB but these guys have come up with a fancy gimmick of showing in numerous 10kb downloads and adding it up to 250 MB above the 500 limit. Interaction number [protected], [protected] & [protected]. They have decided to let go off me as a customer and i wont be able to port till i give in to their extortion and pay the inflated bill. The funny part is for discontinuation of services with immediate effect also these guys are talking of bills being generated and unreasonable amount to be paid which started the whole issue. Vodafone India is an example of corporate extortion.

Vodafone India customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

My name is Ravi Kumar, mobile number:[protected]. I received a text message saying with 46 RC I would receive 500MB 2G data for 30 days. But when I recharged with 46, my internet pack was activated with only 250MB for only 10days. I deserve an explanation for this and immediate activation of what was said. Thank you.

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Address: Rewari, Haryana

My no. is [protected]. On 10th january I checked my balance and i found RS. 2 in my account.Before it was around RS. 52. So I called customer care to know why my balance has been deducted.They replied that I have downloaded a NDTV app of RS. 49.00. which i have never downloaded. I asked him to Refund my balance but he said ut was deducted on 5th january and balance is refundable only in 24 hours. I have not got any message of balance deduction then how would i know my balance has been deducted.And due to this Neither I can call customer care within 24 hrs. 2 times before for the same app they have charged me amount of RS. 49 and RS.149. I don't know why they keep on deducting my balance for this app time and again, that i have never ever downloaded. All i want is to refund my balnce to my account.

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Jan 11, 2015

Updated by anky bhatotia No action taken to my complaint of deducting balance

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Address: New Delhi, Delhi

I was call to customer care center because my dongle connection speed very slow . But when service provider pick my call he ask me some question and gone to hold I am waiting about eight to nine minutes and he not come back . so i think this is world poorest company . he is not ready to solve my problem . please help me my no. is [protected]

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Address: Bangalore, Karnataka

I have been using vodafone for the past two years([protected]). I made a mistake of not checking the itemized bill and usually payed the bill. Just last month I noticed that I have been charged with an International SMS that I had not sent. Then I checked the previous bills and that SMS charges were there too. So I had raised the issue to nodal and got a response that the system is perfect and that I was lying and trying to cheat vodafone for Rs.5 and I had sent the SMS. I had my international facility disbaled and when I tell that to the nodal officer they replied saying that the ISD SMS can be sent without that ISD facility. But I was unware of that as I never SMS much and that too for a International is impossible that I sent. I asked them to recheck all my calls/SMS and regenerate the proper bill and I will make the payment. But they keep saying that it is correct and nothing can be done about it. Please help out here as I can pay for what I had used but how can such a corporate think that they can add something and just get away with it. I also see that there are several other complaints regarding the same issue. I am not sure if there is any resolution. Kindly take appropriate action and bring justice. Below are the details for the SMS and bill I am not sure if it is correct or not. Thanks. Roaming charges Charges (Rs) Discounts (Rs) Net charges (Rs) Incoming 263.25 0.00 263.25 Outgoing 168.00 0.00 168.00 Messages 8.00 0.00 8.00 Total 439.25 0.00 439.25 SMS - international 13/12/14-01:40:[protected]:00 5

Vodafone India customer support has been notified about the posted complaint.

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S

[email protected]

from Hyderabad, Telangana

Dec 8, 2017

Hi,

I also faced the same issue, without sending the international SMS on same no(#[protected], they charged me bill for sending the sms. I asked them to look on that, but they were saying that from their end its all accurate.

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G

GMonalisa

Mar 8, 2020

Hi,

I have faced the same issue of fake international SMS charge and that too for 22 time of each Rs.5/-. I am using the same phone and connection for ore than a year. I do not usually restart my phone frequently since iPhone does not need to be. I hardly restart my phone for once in the month. Vodafone corporate care clarify as below against my inquiry which is base less and just the way of cheating customer :

VODAFONE reply:
I have looked at your account and located these charges. These charges have been applied to your account for International SMS charges.

I would like to inform you that the International SMS charges as sent on date 07/02/2020 to 20/02/2020 as 22 SMS (Number- 4477862******) charged as per Rs.5 per SMS.

I would like to inform you that you have activated iMessage or FaceTime, is triggers an SMS to iPhone (UK Number) for registration of the SIM. The charge for this SMS is of Rs.5/- it is one time charge that is applicable for the registration of a particular number to iPhone.

However, if you turn off iMessage or FaceTime from your phone settings, nest time when you start it again you will be charged for registration.

Also to prevent getting charged more than once, avoid toggling the On/Off button again after activation. Just keep the button set to ‘’On’ in settings.

I never done any of the above mentioned activity from my iPhone for last month where Vodafone charged me very badly without any reason. They are trying to impose these fake activity on me. I need justice and can't just pay the unnecessary bill to Vodafone. Please some one help me out.

Thanks & Regards,
Monalisa Ganguly

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Mangesh Muley's reply, Sep 17, 2020

Hello Monalisa,
I faced the similar issue today. My wife's Vodafone number has been billed for 79 International sms sent to some UK numbers +44 703 xxxx. When I checked the detailed history I see that the all the sms were sent on 27th August almost every second which is practically impossible unless something is fishy. I am starting to take this to the consumer forum/TRAI and other possible authorities.

Let me know if there is any progress on your issue

- Mangesh
9372292230

V

vijaygoel1978

Nov 1, 2020

I have also faces the same issue in Sep 20 bill and they have charged 138 sms @Rs5, and when checked with 198. As per them it was done on 04.10.20 at 10:30 to 10:34pm in short time. I don't know how it is possible, pls let me know how to proceed further.
Vijay
[protected]

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Address: Bangalore, Karnataka

Im Rajesh, my num [protected] From the last 8 months I am using vodafone postpaid connection. my usage per month are in between 350 to 500rs. But in the month of dec2014 extra 1300rs(including taxes) is charged for messaging services I dont know it came. There is no correct feedback from company side. So I disagreed to pay the bill. Please help me I'm not able to pay the amount.

Vodafone India customer support has been notified about the posted complaint.

Jan 09, 2015

Updated by Rajesh Nani099 Bill no: [protected]

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Address: Pune, Maharashtra

I am using vodafone postpaid corporate plan, This time in my billing vodafone have charged me 178rs for some data usage which I never used. and when I called to customer care, the customer care guy was giving me different different reasons for those charges. And when I asked him to transfer the call to supervisor he denied and said you can drop a mail to vodafone and charges will not be reverted back. Feeling very irritated with this kind o[censored]nnecessary charges and stupid customer care people.

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

I am currently having a Corporate plan of Vodafone for which the minimum monthly rental is 299. For Bill period – 05-12-14 to 04-01-15, there is a misc credit / charges of Rs. 25 being charged. What is the explanation for charging such an exorbitant misc credit/charge of Rs 25. There is no previous due on me when I have been paying all my bills on time ?

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Address: Bangalore, Karnataka

Hello, I am using Vodafone Post-paid mobile number for over 7 years now. While I was away on business trips last month, an uninformed data usage lead to an exorbitant roaming bill.While I have been modest with my data usage, I was entirely unaware of my credit limit or the running bill amount. If I had been notified (sms/mail or anything) on the credit limit and the possible over-charging, I would have surely abstained from any service usage and hence the imminent bill shock. Why is there no such preventive measures to preclude bill shocks? Now, since I was kept in dark about, I strongly feel the procedure is anti-consumer. Hence I m not convinced on paying the dues.I request you to revert to me on this at the earliest. Regards, Praveen. Email: Praveen.sv.[protected]@gmail.com Mobile Number: +91 [protected]

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

NIKUL R. PALADIYA PHON NO : +91 [protected] MY CARD NO. IS +91 [protected] NOT ACTIVE PLEASE CHECK THE DETAIL

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

nangloi sir we have a network problem since one month, we goes on complainting but your customer executive never respond we are at basebant I-e our shop situated at nangloi name - aagam garments we have staff of 15-17 persons and mostly we are using voda sims i[censored] can resolve this problem then allright otherwise we have to change our sims contact :[protected] [protected]@gmail.com

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Please stop calling on my number [protected] from Vodafone. At least 5 - 6 time in a day coming calls from Vodafone for nothing in resting hours. I cannot keep my phone silent during these hours. Please stop bothering me with your advertises because I am not interested. Please let me use your line connection without disturbances. Kind Regards,

Vodafone India customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

my bill details as follows : Bill no: [protected] | Bill period: 05.12.14 to 04.01.15 | Bill date: 05.01.15 | has fake download charges Downloads 15/12/14-08:17:24 d2c_mazaa_49 0:00 49 4 6 17/12/14-00:40:52 d2c_mgossip_pack49 0:00 49 4 6 17/12/14-18:13:14 hello1_tvallsouth_ 0:00 99 4 6 24/12/14-14:46:29 d2c_mydala_99 0:00 99 I am not able to get any satsisfying answer from vodafone for this .

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Address: Pune, Maharashtra

Hi My name is Atish and My vodafone number is [protected] I am using vodafone no from last 1 year and using same Internet plan from that time . In my current bill generated on 8th January 2014 (for the month dated Dec14 and jan15), Vodafone charged me some downloading charges of Rs 148, for the below content 19/12/14-09:51:31 d2c_salparni_looka 0:00 99 <[protected]Rs99 30/12/14-11:01:12 d2c_mazaa_49 0:00 49<[protected]--Rs49 I am completely unaware about these content and no such data is present on my device . When i receive the bill, I called the customer care... The person who atteneded the call completely unawre about these, I asked him to transfer the call to his senior, so he kept it on hold and no one receive for next 30 min, I request consumer court to take strict action against vodafone so that they cant make some mistakes again request Vodafone to revert the charges as soon as possible

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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P

Prachi Tote

from Pune, Maharashtra

Jan 28, 2015

Kindly stop harassing people by incurring extra charges for no
reasons...for the following
d2c_salparni_looka – 99 INR

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I

Ibb85

Feb 5, 2015

Same thing for me .. [protected] ...

charge d2c_salparni_looka – 99 INR

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J

Jaspreet Singh Rooprai

from Mumbai, Maharashtra

Feb 18, 2015

Same thing for me .. [protected]

charge d2c_salparni_looka – 99 INR
Vodafone making money by doing all this and harrasing people

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K

KushalPurkar

Feb 23, 2015

Same thing for me. It seems Vodafone ppl are doing this for all ppl and this definitely is the problem with them.

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S

sahilp

Mar 17, 2015

Vodafone cheated me too ...[protected]

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Address: Pune, Maharashtra

Amount has been deducted from my account in the name content downloaded.But I had switch off the mobile data and also disconnected the Internet connect, but still amount had been deducted from account.In a month period it had deducted 4 times like this.When I called to customer care service, it was an worst help i got from vodafone customer care.

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Address: Chennai, Tamil Nadu

Hi, I am Pranesh. I did a recharge of 150 before 2 days and today I find that 89rs is been charged from my account. This is the 3rd happened in last 1 week. I am using Vodafone for last 4 years. This is really worst customer service. No proper answer other than telling fake sorry. Pls make your CS agents to understand the needs of the customer and answer accordingly rather asking sorry.

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Address: Nashik, Maharashtra

Dear Sir, I have vodafone corporate post paid plan which i want to change in prepaid plan. I went to nearest vodafone center where i got wrong information as well as misbehaviour for which i launch complaint to vodafone customer care (198) then i went to another vodafone center told by customer care where i have told by executive that unavailability of sim card & dose not convert post into prepaid at least 10 to 15 days. I again call customer care & told the fact. I was shocked when the executive told me that there was no complaint against first voda center launch by you.Now they neither take complaint nor change my plan. You are requested to look in to the matter. Awaited for positive reply. Thanking you, Regards, Sachin Patil [protected]

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Let me tell you the reason for my efforts: I recharged my prepaid account with R.149 (Talktime balance) and Rs.24 (Data Balance)yesterday. Today I find that the complete Rs.149 has been deducted and when I contact, I was told that the deduction happened due to certain NDTV and Download charges which I have activated. I have never activated with any such add ons. When I demanded a supervisor I was transferred to the IVR once, to the Team Lead of another department once, call disconnected twice and as I write I am still kept on hold for the past 32 minutes. Similar incident happened on 31st December 2014, for NDTV charges. My Vodafone number is [protected] and complaint number is [protected] which I received after writing email to the Nodal officer of Vodafone- Mumbai Regards Joydeep Mukherji

Aug 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Vodafone India Complaints & Reviews

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Vodafone India reviews & complaints page 941

Unfair services

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harassment

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Wrong Billing and unwillingness to help

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Internet offer not provided

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Deduction of balance for the app i never downloaded

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poor customer service

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Bill is flawed and additional International SMS charges

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extra bill charges on postpaid connection

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Wrong billing amount

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misc credit/charges

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Roaming Bill-Shock

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CARD IS NOT WORK

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regular network problem

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Receiving Vodafone calls for downloading music causing disturbance.

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Fake download charges

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Vodafone India - Vodafone is continuously making FRAUDULENT CHARGES.

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FALSE DEDUCTION TERMED AS DOWNLOAD CHARGES ON ACTIVE 3G PLAN

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unwanted deduction

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Hareshment

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Incorrect deduction

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