Vodafone India Complaints & Reviews

Dear sir, My no. is [protected]. I lost my cell three months back. When i went to vodafone store, they told me that the same no. can not be started unless i convert it into postpaid. Anyhow i started my no. After converting it into postpaid, many plans were started without my knowledge. roaming plan that is pro rata basis, they charge me subsequently rs 75 a month. when i told them to lodge a complaint, they denied. They are sending bill of approx700-800 per month. please help me as i am not able to pay such a huge amount for the service that i havent used. regards, deepika handa

Constantly after few days Rs. 75 is being deducted from my balance. When I called Customer Service, they informed that they could not do anything as it has been downloaded by me and it was a one time charge. However, I have not downloaded anything and constantly Rs. 75 is being deducted from my balance.

sir, i have complaint to the nodal office of vodafone, appllate office of vodafone they are also not able to solve the problem.there are few complains which is not been able to solve by vodafone store and customer sevices (198) i have done complaint to this mail id in vodafone company. <nodal.[protected]@vodafone.com>, <[protected]@vodafone.com>, <Vipul.[protected]@vodafone.com>, <sushma.[protected]@vodafone.com>, <nodal.[protected]@vodafone.com>, <vodafonecare.[protected]@vodafone.com>, <appellate.[protected]@vodafone.com> they are not able to solve the complain. I have buyied 17-20 numbers from the company "vodafone" and i received the plan of 1000minutes local and std minutes. I have issued the number on November 2013. and All the bill generated from nov, 2013 as per plan 500 minutes local and std. Due to my business i was not able to look at the bill. But 3 months before when i look at bill i call to customer care that in my all number bill is wrongly generated and from there i get to know that my all the bill from november 2013 is been genrated on 500 minutes local and std. This is very critical issue which can be take over to a consumer forum but i am still trying for a last chance. i have complain to vodafone store 15-20 times and customer care 40-50 times but still not getting a resolution. i am here for reimbuirsment of all the number and bill from november 2013. kindly regenrate all the bill according to my receive plan and kindly reimburise all the excess charges made by your company by fooling us. if you will not able to look to the issue kindly let me know so that i can file a case to the vodafone company. i am attaching a plan which i have issued by vodafone company from november 2013. i have complain about the plan that in my all number 500 minutes local std is working but i have issued a plan of 1000minutes local and std. so 15-20 days before vodafone corrected my plan. i have also complaint for the reimbuirsment but still i am not getting a resolution so i am mailing you all my complaint. Here are all the numbers. [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] kindly reimbuise all the extra charges issued by your company by fooling us from november 2013 and in this there are few more numbes which i am not remembered so kindly look at that number also issues as "APRAJITA TVS SERVICES" Looking forward for your positive response. Regards:- BP Agrawal [protected]

Hi Vodafone customer care. A This is rupak .I have the vodafone postpaid number with [protected] .I have taken a 49 rs plan.But while getting the bill i have recieved the bill as 334 rs which was extremely shocked...Vodafone has been charged the CUG number as we know cug to cug is free.I want a clarification on this...and also a response from ur side...

You are Pathetic Ms. Sonali Chaurasia, Previously also you promised the same thing. Its not happy to Help, it is Happy to Harass your consumer. When I have kept telling you that arrange verificatation at my office address, you do it at my home address where I am not available during daytime. GO TO HELLLLLLLLLLLLLLLLLLLLLLLLLLL sonali and Vodafone tooooooooo!!! coz it’s been 20 days since I am writing mails to you bloody dumb...

Ref:[protected] Dear Mr. Prakash, Thank you for your e-mail dated 12/01/2015, regarding payback offer on your Vodafone mobile number[protected]x. At the outset, we regret the inadvertent inconvenience caused to you in this regard and thank you for your patience and understanding. With regards to your request, we request you kindly walk-in to any of our nearest Vodafone store to payback offer on your Vodafone mobile number. To locate your nearest Vodafone store kindly send the below given SMS STORE<space> nearest area name to 111 (toll free) OR Please visit the link https://www.vodafone.in/pages/vodafone_stores.aspx?cid=che for addresses of Vodafone Stores in Chennai. Kindly note service request number[protected] for your future reference. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Monika S Corp Care Contact numbers Vodafone Care: 111 or +91-[protected] For Complaints/Requests: 198 (toll free) E-mail: corpcare.[protected]@vodafone.com Website: www.vodafone.in Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now. On 1/12/2015 1:58 PM; From: [protected]@yahoo.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Feedback & Complaint : Bad customer chat response Ref:[protected]; So you needed 48hrs to respond with that ?? walk-in to a vodafone store!! [protected][protected]---- On Mon, 12/1/15, corpcare.[protected]@vodafone.com <corpcare.[protected]@vodafone.com> wrote: Subject: Feedback & Complaint : Bad customer chat response Ref:[protected] To: prakashxxxxhoo.com Date: Monday, 12 January, 2015, 1:20 PM Dear Mr. Prakash M, Thank you for your e-mail dated 09/01/2015, regarding payback offer on your Vodafone mobile number [protected]x.With regards to your request, we request you kindly walk-in to any of our nearest Vodafone store to payback offer on your Vodafone mobile number.To locate your nearest Vodafone store kindly send the below given SMSSTORE<space> nearest area name to 111 (toll free) ORPlease visit the link https://www.vodafone.in/pages/vodafone_stores.aspx?cid=che for addresses of Vodafone Stores in Chennai. Kindly note service request number[protected] for your future reference.In case you need further assistance, please do call or e-mail us. We will do our best to help you.Happy to help, Pratibha Misal. Corp Care Contact numbers Vodafone Care: 111 or +91-[protected] For Complaints/Requests: 198 (toll free) E-mail: corpcare.[protected]@vodafone.com Website: www.vodafone.in Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now. https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 1/9/2015 2:21 PM; From: [protected]@yahoo.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Feedback & Complaint : Bad customer chat response Ref: [protected];What is the status. [protected][protected]---- On Tue, 6/1/15, corpcare.[protected]@vodafone.com <corpcare.[protected]@vodafone.com> wrote: Subject: Feedback & Complaint : Bad customer chat response To: [protected]@yahoo.com Date: Tuesday, 6 January, 2015, 8:36 PM Dear Mr. Prakash M, Thank you for your e-mail dated 05/01/2015, regarding bill clarification issue for your Vodafone mobile number [protected]x. At the outset, we regret the inadvertent inconvenience caused to you in this regard and thank you for your patience and understanding.As per the telephonic conversation made on[protected]x at 08.10PM, With regard to your concern, we would like to inform you that we have registered your complaint and the same has been forwarded to the respective department will be addressed by 48 hrs on your mentioned mobile number.We hope that we have clarified the same to your clear understanding.We thank you for your patience understanding.Kindly find the interaction number [protected] for your reference.In case you need further assistance, please do call or e-mail us. We'll do our best to help you.Happy to helpKaranveer BhadoriaCorp CaresContact numbersVodafone Care : 111 or +91-[protected]For Complaints/Requests : 198 (toll free) E-mail : corpcare.[protected]@vodafone.com Website : www.vodafone.in On 1/5/2015 3:39 PM; From: [protected]@yahoo.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Feedback & Complaint : Bad customer chat response; Hi This is how Vodafone is degrading day by day, been a customer for over 8 yrs now and this is how you treat the customer query ? This is actually 3rd chat with same kind of response, that led me to write this mail. Below is the chat! Happy New Year and Wish Vodafone takes steps to improve reaching 10 yrs. Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {}{Jagjeet}#gfa {}{Jagjeet}Good Afternoon! I am Jagjeet. How may I help you? {}{Prakash}hi {}{Prakash}this is my 3rd try.. {}{Prakash}my payback vodafone not able to update {}{Jagjeet}Please elaborated your Query, {}{Prakash}yesterday chat disconnected.. without any response {}{Prakash}do you know there is a page in myvodafone page for payback {}{Prakash}VFDRegistration page shows view/update your payback profile {}{Prakash}but not able to do anything in that page.. {}{Prakash}its in vodafone login.. {}{Prakash}so payback not able to help {}{Prakash}dont tell me to contack payback {}{Jagjeet}Okay Sir, {}{Prakash}Okay Sir ? {}{Jagjeet}Are you inquiring for the same number: [protected]x? {}{Prakash}yep {}{Jagjeet}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {}{Prakash}30/0x/19xx {}{Prakash}[protected]@yahoo.com {}{Jagjeet}Sir, provide me billing address along with the pincode, {}{Prakash}xxxx CHENNAI {}{Jagjeet}Thank you for your information {}{Jagjeet}Please be online, Let me checked it, {}{Prakash}nice English dude {}{Prakash}fresher ? {}{Jagjeet}Please be online, Let me checked it, {}{Prakash}nice English dude {}{Prakash}fresher ? {}{Jagjeet}Sir, I will take co mplin for the same, {}{Jagjeet}Please confirm if you are online? {}{Prakash}yes {}{Jagjeet}Sir, I will take co mplin for the same, {}{Jagjeet}Please confirm if you are online? {}{Jagjeet}You seem to be unavailable right now, request you to please connect with us at your convenience. Thank you! Have a nice day! The Vodafone Service Desk Agent has left. Thanks & Regards Prakash M

Dear Sir, Kindly disconnect my postpaid Vodafone mobile sim as the call rate are much higher side as compared to other mobile companies. so request you kindly disconnect the connection at the earliest. My Vodafone postpaid Mobile No is [protected]. If you have any concern then you can mail me on [protected]@gmail.com regards, Dhiraj Bhawsar

am using vodafone network . vodafone network has deducted RS 100 saying that i had activated myplex services.I HAVE NOT ACTIVATED ANY SUCH SERVICES.THIS IS A FRAUDELANT ACTIVITY OF DEDUCTING AMOUNT WITHOUT ANY ACTIVATION FROM MY SIDE.THIS IS THE SECOND TIME AM FACING THIS PROBLEM.THERE IS NO PROPER RESPONSE ALSO WHEN I TRIED TO CONTACT CUSTOMER CARE.AND MY RS 100 SHOULD BE REFUNDED FOR THIS.ELSE I WILL DEFINITELY DEACTIVATE FROM VODAFONE NETWORK.

my mobile no. is [protected] net charges rs.299/-deduction done without intimidating me...in jan 2015 bill. They are stolen and cheated while doing such shameless activities... I Did not added this types of services... i[censored] r not slove this problem then i will stop vodafone srevice and port my sim card

sir my name is surendra singh and having a vodafone no [protected] prepaid.they are deducting my balance of Rs 99.00 and 33.00 from my main balance saying download charges NDTV VALUE pack. I never visited this site. kindly resolvE the isSue and refund me my balance. Surendra singh [protected] vodafoneprepaid circle West bengal

I am Pawar mayur
a and Vodafone no:[protected]

My current bill amount 1020rupees its are
according 2430mb but I was close use after 1984mb(it was last check my
balance at Vodafone live chat and close use on 25/12/2014)

so why that type bil are given by your
said pls reply fast. Why that type wrong bill send me buy your said how may I
check my last month uses ? reply fast.

As a tourist and visitor to india, i am appalled at the level of service received from vodafone, my number is +[protected], i purchased this sim from jaipur upon my arrival. After 2 days i had connectivity...Despite being told 2 hours shocker ... Also purchased rupees 450 data bundle as it would be useful to maintain contact with family and freinds.

I repeatedly spoke to vodafone ... And was assured next 2 hours .. Next 2 hours i departed india on 08/01/2015 and alas no data ... Is it so that multi nationals like vodafone get away with such rip offs if they make a us10.00 rip off from all tourists im certain that it would run into several hundred million rupees ... For free !!! Come on you have my details perhaps you can donate my purchase of r450 to the mother teresa foundation ? After all my purchase has not been fullfilled on your side ?

[protected]@gmail.com

Vodafone India has been grossly cheating its customers by luring them to move to high rental "Vodafone RED" and promising features such as sharing o[censored]sage. I happen to be one of many such customers who has been blatantly cheated by Vodafone. I opted for RED plan on my two existing Vodafone Post Paid no ( 9999 74xxxx and 9999 74xxxx) and has been trying to get the numbers linked for the last three mon...ths in order to share the usage as promised under RED plan. However, I am being promised every time that the family would be created by " next month" . This seems to be a moving target. I have visited the Vodafone Store, Indirapuram three times and have talked to executives over phone and chat at least 7 times. When I insisted an escalation over chat, the agent ( one Kasim) even gave me a fake escalation ref. no.[protected] as I verified it by visiting my online account. While the routine ref. no. [protected] is clearly there escalation no was clearly fake as there is no mention of the same in my account. Funnily enough the agent raised the request " link additional no. to an existing family plan" even though there is no existing family plan. I kept asking as to which is the "existing family" but clearly there was no answer and only after a lot of insistence I was told by other agent that there is no " existing family". Yesterday (Jan 12, 2015) I again visited the Vodafone Store, Indirapuram and was told that the issue would soon be resolved. However, today again I got the message on my phone that the family plan request has been initiated and then within 30 minutes of receipt of this message I get a message that the family could not be created. This has been happening for last three months. If the family is not created beginning next billing cycle ( Jan 24, 2015), I would not make any payment of my bill for both the above mentioned numbers. This gross negligence and cheating on the part of Vodafone would not be tolerated and I would use this mail, the record of my requests for the last three months which I could access using online account and the attached chat transcript as the proof of negligence and move consumer forum against Vodafone.

Dear Sir, I am esteemed customer of vodafone India. I am forced to complaint you about the network issue prevailing with my connection since one and half year. I am a regular user of 3G however since quite some time at all the places (home and office) the connectivity is an issue. Voice calls are also not clear. I have checked with other guys who are having vodafone in my office as well as my family members at home, nobody faces the issue of connectivity. I have also checked my phone inserting other sim and at that time also there is no problem in terms of connectivity so essentially I believe the issue is with my sim and my connection. Would request you do needful at earliest Thanks Regards, Foram

Dear Sir, My number is [protected], and i get the full talk time offer of Rs. 174 by dialing *121#, but when i recharge i get 151.56 Rs. Recharge date was (09/01/2015) After that my due balance is not received till now, then i call to the customer care they say "your balance will be transfered in 4 hrs. But till now i can't get that, Now costumer care Executive say you done the recharge online, , , so you don't get that balance, My complain is when you show the best offer that time why you could not give the term & condition on that recharge, Regards Himanshu JIndal

sir whenever I enter in website ATARVASNA.COM the company detect from my wodafone balace 99rs. They dont give any massege and vodafone customer always siad this amount was dedcted for downloading the app ( app name MYDALA). But this was not download by me. this is far from real. p[lease resolve my problems.

I am Vodafone Red 999 customer, with CUG plan, and 4GB Data plan for the last 2 month I am charged almost extra 500 each month that is total 1000 rupees from 2 months, in the name of downloads charge. I inquired to customer care, he showed list of third party service which I used, this is so disappointing and disturbing to know that a third party is getting paid without my knowledge, why should vodafone pay to third party without informing me. find below the list o[censored]nspecified, unclear and suspicious list of service, which Vodafone CC showed me : 28/11/14-08:41:55 wapvill****** Rs. 99 04/12/14-12:10:44 d2c_myda****** Rs. 99 05/12/14-09:15:29 d2c_maz****** Rs. 69 11/12/14-08:56:17 d2c_maz****** Rs. 49 12/12/14-21:20:52 hello1_tvalls****** Rs. 30 12/12/14-21:32:01 wapvill****** Rs. 49 17/12/14-21:45:12 d2c_ndtv_valu****** Rs. 99 22/12/14-22:48:08 d2c_mobila****** Rs. 75 I want a proper explanation for this and reimbursement for this. few of my colleagues using this plan is getting the same treatment: my vodafone number is [protected]

Dear sir, My phone No: [protected] I had purchased 100 r.s. credit through vodafone online shop .My Order ID[protected]. Payment transaction ID :BSBI [protected] Date of order 10th Jan 2015. Even i got a message from vodafone the same day i got a recharge of 100/-. But when i check my balance by 111 it is showing the old balance only .the amount i recharged on 10th is not added.Even i call 198 for compliant they give some number i check that also, still no use. Again i call the customer care they told i have not recharged, to check with bank., which is not acceptable for me, because i already got message from vodafone i had recharged rs.100., then how is this possible.even the amount 100 is debited from my account. This is not acceptable. It is a cheating as a customer of vodafone from your side .. Please do needful. Thank you. Risha Vishnu [protected]@yahoo.com r

With out discussing the charges and plan of 'MI_CAP_850_30d_R_PROMO_3G' which is 850/- Vodafone has activated this services on my phone. Vodafone keeps people in dark, they never tell before activation the charges and plan of MI_CAP_850_30d_R_PROMO_3G plan over the phone. They just activate this in background. I can't give rating in negative or zero as this form dose not allow me otherwise they deserve 00/10 nothing more then this. Cheap idea to make people fool but they are the ultimate fool who don't think from customer prospective. I'm with Vodefone from past 10 years with multiple numbers but will surly switch as soon as I get chance. My relationship number is 1.49074100. If you want to talk to me, call me on my number ending with 98****2*29.

Dear Sir/Madam, My name is Ramakanth Rao Tandle and my cell number is [protected]. Vodafone is continuously making FRAUDULENT CHARGES. I am complaining that Vodafone charged me for downloading, Whenever I talked with Vodafone customer care, they told me that you can not make any complaint regarding this. You have to pay for this. In Nov-2014 bill, an amount of Rs 335 something charged for downloaded which I have never used. In the current month bill Dec-2014, an amount of Rs 395 charged for downloading d2c_mydala_99 Rs 99 d2c_mazaa_49 Rs 49 d2c_shotformats_ti Rs 99 d2c_mazaa_49 Rs 49 shotformat_dwnlp_9 Rs 99 Please help me on this. Regards, Ramakanth