Vodafone India Complaints & Reviews

I have a prepaid no. Of Vodafone and my no. Is [protected] Today company deducted 99 Rs for any kind of VAS I called the customer service they said please hold the Line and never come back .. this is so irritating. . I tried again and again but call could not reach to the customer service executive. . I have checked my account own my own. . It shows no VAS is active in my no. This is so Irritating .. what should I do. I want my money back

This man was talking rudely as like abusing indirectly not giving correct reply when I was asking about. My problem then he gives every answer negatively like as indirect abusement his behaviour is not good and the customer is new to the Vodafone In have ported his BSNL no.[protected]. To the Vodafone In and he was trying to confuse me and his behaviour is so bad and money was cuttea from my account giving wrong information at *121#

I have a postpaid connection having NO; [protected] . I have a rental plan of 199/- . But Vodafone send me a bill of Rs 1010.68. when i enquire about this on customer care they told that they have activated a 899/- rental plan . I have not made such type of request to them. Please resolve the matter. ANIL KUMAR

Vodafone deducted my 90 rs. money from a/c as they r saying I hv activate Fusion Club from internet at night 3:55 AM which is a lie. My mobile was off at night. now 1st time one of Vodafone agent said - you will get refund, but no refund received yet. 2nd time said - you wont get refund & cut the phone. now they have block my no. by calling Vodafone customer care. My concern is : 1. how can they cut my balance & activate any pack by using internet 2. why Vodafone agents lie to people & cut the phone 3. without proper solution how can they just block no. Vodafone are fraud. end of the day they will just deny every statement & you can do noting...

I was using Vodafone CUG plan for 6 months. I had free data and talk time plan. For first five months internet speed was normal. I was getting 25-30KBps downloading speed. Suddenly the speed dropped to 2-3KBps . I raised complaint and escalated it to their nodal officer. But they accepted their fault and gave no solution to the problem. They gave reason as in your area not enough infrastructure is there from our end so i am facing problem. Then i took a new sim card for data use. My area is Banashankari Bangalore. 560070

I am a vodafone customer by my mobile connection [protected], recently i had been charged for rs2800 for the DEC 2014 bill dated on[protected]. (ISD charge[protected] for 28 mins on 20/11/14), So no such call has been dailed by me and and no need to call that number/more over i dont have any contact with that number, Please refer my old history not even a single ISD call has not been dailed in my history. No friends/relatives in that country. When i checked the same with customer care from [protected], on 04th jan 2015, around 11.02AM for 7mins54 secs call with customer care representative they understand and agreed that its wrongly charged in dec 2014 bill and you can make complaint to RM team by calling 333 from my mobile number, Since today is sunday you cant make a call to them, actually they work for weekdays so please call them on monday, as the customer representative informed to me. But i tried to call that number and got response no such number is not in use. (333) So Please revert the bill amount about this ISD call charge ASAP.

My no is [protected], just last week i got this Number after portability. I recharged Rs127 for data balance but got only 1GB. My account was debited twice but got only 1GB, i made request to them to give 1GB credit or 127 talktime. 3 Mails i have sent buy no response. Poor service in the first week itself. Pl refund my money in the form of talktime or data balance. Jayant

{Abhimanyu}Good Evening! I am Abhimanyu. How may I help you? {shivam}sir my number till now active ...[protected] {shivam}not active {Abhimanyu}SIr, I deeply apologize for the inconvenience caused to you, be rest assured I will do my best to fix this situation. {Abhimanyu}Are you inquiring for the same number: [protected]? {shivam}yes sir... {shivam}i visteing vodafone store...countinuosly frm 29/12/14 to till date...but they harassing me...why i want ans ri8 now {Abhimanyu}I will take a minute to check this information. {Abhimanyu}Thank you for being on wait. {Abhimanyu}I find Tele-verification is pending on your account. {Abhimanyu}You need to call on 117 Toll Free to complete Tele-verification. {shivam}and i visted more 7 to 8 times till now ...they harassing me...why this type of {Abhimanyu} On successful Tele-verification account will activate within 30 minutes. {Abhimanyu}I find Tele-verification is pending on your account. You need to call on 117 Toll Free to complete Tele-verification. On successful Tele-verification account will activate within 15 minutes. {Abhimanyu}Is there anything else that I can help you with? {shivam}r u joking...my prepaid showing registration failed {Abhimanyu}Kindly share the 19 digit Sim number which is printed on it? {shivam}k... {shivam}[protected] {shivam}they given a sim before i that sim also not matching sim 19digit number... {Abhimanyu}Thank you for the information. {Abhimanyu}Let me check that for you. {Abhimanyu}Thank you for being on wait. {shivam}1 st they issue a sim another sim 19digit number...but that sim also not matched...and i again visited to store as per request o[censored]r senior supervisiour named roland...i visted store today at 12 o clock ... they replace the sim and assure me to wait 2 hrs it will get activated...i letf the store ... and after 2hrs i insert the sim on mobile then also sim shown registration failed...i again visited store...they said wait for 8 0 clock ...otherwise go to hell...i dont now what ur number or anything else... {Abhimanyu}I apologise on behalf of that Vodafone executive as you have been given by incorrect Sim card. {shivam}i want ri8 now to to open my line...bcz fault of store... {Abhimanyu}Okay Sir. {shivam}i need open my line ...its urgent for me...ri8 now {Abhimanyu}As you understand you can get the solution once you get correct physical Sim card. {Abhimanyu}I am too far from you and can not deliver Sim physically. {Abhimanyu}Hence you need to visit Vodafone Store. {Abhimanyu}Sms STORE to 111 (toll free) to find your nearest Vodafone Store, Mini Store or Self Service Kiosk or just call 111 Toll Free. {shivam}what d hell is dis going on...too...i am not issung sim...ur vidafone store r issung sim...so plz regret me...open my line ri8 now {shivam}my petrol is wasting...is it given ur vodafone stafff. {Abhimanyu}I apologise on behalf of that Vodafone executive as you have been given by incorrect Sim card. {Abhimanyu}As you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {shivam}vodafone store, uditnagar, odisha...the agent name is joseph {Abhimanyu}Okay Sir. {Abhimanyu}As you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {shivam}frm where i get the correct sim... {Abhimanyu}Vodafone Store. {shivam}never say that...last i visited store today at 6;30 pm... {shivam}what u want to say...that using vodafone services is a crimwe {shivam}just tranfer the chat to ur manager... {Abhimanyu}I understand the gravity of the situation however as you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {shivam}what the hell is this going on... {Abhimanyu}I do understand how frustrating that must be for you however as you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {shivam}just tranfer the chat to ur manger...otherwise i am going to share all these chat to facebook {shivam}and mail to the nodal officer {Abhimanyu}Please be online. {shivam}plz dont irretate me... {Abhimanyu}I do transfer this chat to our Technical Data support desk for your convenience. One of our expert would be connected with you shortly. I appreciate your patience. {shivam}k...sir...as soon as possible {Abhimanyu}Of course Sir. {shivam}hurry up sir {Abhimanyu}Sir, presently manager is not available. {shivam}plz try to connect...i n eed to talk to him ...ri8 now {Abhimanyu}I am sorry he/ she is not available right now. {shivam}i dont know anything...plz it better that dont irritate me...otherwise i am going to do so... {Abhimanyu}Is there anything else that I can help you with? {shivam}no...i want open my connection ri8 now {shivam}its very very urgent {Abhimanyu}I would have been happy to do so however it is not possible from our end. {Abhimanyu}I understand the gravity of the situation however as you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {Abhimanyu}Is there anything else that I can help you with? {shivam}vodafone store is not giving me ri8 sim...tell should i do... {shivam}where should i go...plz tell me {Abhimanyu}You may visit another Vodafone Store. {shivam}give me adresss...in city rourkela...odish

Namaste Ma'am/ Sir Complaint Against Unlawful, Deceitful and Unethical business practices done by Vodafone India Pvt Ltd. Also Vodafone QOS (quality of service) has hit a new low. Complain Numbers: 259XXXX46 / 259XXXXX00 Mobile Number : XXXX ( Rajasthan) Name: XXX Sharma 1.They charged 100+50 Rupees for fraudulent app downloads. Which I did not commit. 2. I asked if I want to use an app I will download it from play store why from a ponzi site. 3. PONZI websites and Vodafone has deep nexus to cheat clients for app downloads. 4. They fleece 100-200 Rupees from unaware prepaid and post paid costumers. 5. Their IVRS system took 15 minutes * twice to connect to Senior Executive guy. 6. I Make ~4000 Rs a day which translates to 500 Rs an hour. 7. Opportunity Cost lost during waiting and conversation times is in tune to ~2000 Rs. 8. Do they even Know how valuable MY time is? 9. Most times they refused to write complaints and give a complaint number. 10. NB. I am not quoting my previous complaints of SMS sending failing to BSNL network (No complaint registered by vodafone) 11. NB. I am not quoting my previous complaints of bad 2G network in Jaipur which automatically disconnects every 1 minutes. (I registered a complaint regarding this, was not resolved after 2-3 complaints) 12. Even wrote a blog about it as below earlier. 13. Resolution: I want My money back (100Rs.) with 2000 Rs. damages. 14. http://www.abksharma.in/2014/04/vodafone-hate-samhita.html?q=vodafone 15. If MNP were online I would have got it instantly to other operator. But this time I will GET MNP. - Best Regards XXXX Sharma

Hi guys, i had used max 10 to 15 sms but you had billed for 2000 sms i think it's misbilled so please check it out and let me know.Actually am using 375 plan and you had billed even for downloads whether 375 plan contains internet data pack or not.check out my bill and moreover am using whatsapp.

My father is your corporate customers from past 10 years . In general he has been very happy with your services and offers. But on 29.12.2014 he requested for nano sim for his new cell phone . As he told customer services person that he is in an urgent need Because as he purchased a cell phone for which he will be needing new sim .Your people assured and guaranteed him that his request is taken into concern and will be fulfilled by 30.12.2014 positively. But when on 30.12.14 he called your company thrice and asked when they are sending the new sim . They again assured him that sim has been dispatched from their company and will be reaching in just few hours. But till 31.12.2014 afternoon he hadn't received anything . In the evening he got The delivery after long wait . My father was in great problem because his old cell phone handset is in dead state and he was able use the new one because o[censored]navailability of new sim. I just want to ask one question that why your company make big promises if they can't fullfill them ? I am highly unsatisfied with Vodafone. I hope i expect better response and service next time.

Sir, I had made online recharge of Rs 300 on 29/12/2014 through netbanking of fedral bank and Recharge of 300 by cash through mobile shop on same date. Both recharges are made on mobile number [protected]. The recharge made by cash is sucess but through online is unsuccessful. Your representative claming that recharge is sucessful and mentioning wrong mobile number in your email on 02/01/2015. The payment is debit from account but actual balance is not credited to number. I have call your customer care but they are not receiving call. This is second time regarding online recharge payment. This is third email to you regarding recharge, if you are enable to solve customer problem we have different option. details of payment given below. View Transaction History Transaction Details Reference ID:15280386 Frequency Type:One Time Transaction Date(dd-MM-yyyy):[protected] Transaction Currency:INR Total Amount:INR 300.00 Transaction Status:Success

I am a Vodafone User in Kerala and changed my Prepaid sim to postpaid as Vodafone service was Good. But i got my sim activated on 17th Sept ( As told to me ) and i started using the sim. I had 1 gb net in the pack i opted ( 299 rent ) The person who came home to collect info also didnot tell anything. But a call to customer care told me that i could use only upto 900 mb of data as bill date is 11th ai took it on 17th. I used only 800 mb and got an extra billing of Rs 320 on my next bill. This was due to the Wrong information that was provided to me from the Vodafone Customer Care and had many times comlaints registered, which the authorities just ignored . I want my refund back at the very earliest. My number : [protected]

Dear sir, I am Sachin from Maharashtra my Vodafone no. Is [protected] my Rs.198 balance is reduce in 16/12/2014 my Vodafone no.then I am calling vodafone care sr.executive told me that your bal is refund will be 24 hrs.then i am calling second time verify my complaint status but that time vodafone executive told me your complaint is not registerd nd not refund your ammount. They said I have download mydala service Rs.99 nd Vodafone hellotv south Indial pack Rs.99 total 198 amt.finaly didnt register my complaint on repeated request nd even didn't forworded my call to any senior officer. So please kindly request to you please refund my Rs.198 bal on my account. Regards, Sachin Magar [protected]

Dear sir/Madam [protected] no mobile post paid connection using In the name of manik kumar paria where vodafone charged me 850 rupees as a usage charged..i am already activate rs 650 gprs rental plan. Within the rental plan Vodafone charged me Rs 850 as a download charges. This charge is already over the rental plan Now Vodafone want to learn me how to using Internet connection. From lasy 7 yers I am using mobile gprs so now its not possible. Vodafone forcefully charged me. So its my pain full request that kindly advise to Vodafone for recovery my unnecessary charge and kindly explain to stop this type of charge. Regards, Manik Kumar Paria Mobile : + 91 [protected] Email : manik.[protected]@gmail.com.

I have just received my monthly bill for my vodafone number and i found that they have charged 671 Rs stating that downloads i.e d2c_mgossip_pack_49, ndtv_value_pack and other packages. i spoke with customer care and store people also but they said to me that i have downloaded the packages. This is total fraud with vodafone.we need a permanent solution for this type of fraud.

Hiee .. my postpaid Vodafone number is [protected] registered by name Babulal Jailwal . I ve been not using internet from from 20th november nd I ve got a bill showing that i ve used internet, And after that i ve been using internet plans (RS 250, 1 GB, 1 Month) after that still I got a bill of 1700 . please look into the matter nd send a reply on number [protected]

My vodafone no [protected]. I have just received the invoice for December and found that Vodafone has charged me for d2c NDTV Valuepack 9 - Rs. 99, d2c mgosssip pack 49 Rs. 49, d2c mydala 99 Rs 99 and hello1 tvallsouth Rs. 30 totalling Rs 277.00 plus taxes. Spoke to Vodafone Customer service but They told, for some of the website charges do happen irrespective of having Data plan. We need to find a permanent solution as you will realise that this is total fraud and Vodafone is making it a habbit.

Hi Team, Writing this mail in utmost frustration. 1st Issue, I Vijay Kumar S a customer with Vodafone for the last 10 Years have been noticing that i am being charged for the so called transactions which i have not done or authorized. I have been charged 99 rupees for the same every month its been repeating. They call and after realising its a unauthorized they refund but my question is why does this happen every month. If i have to purchase an app/service i would use my credit card/debit card who are you guys to charge me for the same, I am frustrated & shocked with Vodafone using these cheaper tactics to loot money from customers by partnering with online fraud sites. We subscribe for internet packs for accessing sites required while browsing off late we get some pop ups asking if you want to enable service we click no or close it straight away and get a message stating so much amount is charged. I want the complete refund of 99 rupees. And the same will be taken care legally.Today i got an sms from "my dala" stataing 99rs will be charged & credited as points which i have never bought & will not be paid. Stop partnering with fraud sites & looting money. Note : Vodafone is stooping to a very low tactics to loot money.I will not be paying any charges towards downloads which i have not approved. Could the consumer court take some necessary actions on this, The issue keeps repeating. Regards, Vijay-- [protected]@gmail.com Phone # [protected]

My name is Vipan kanwar And my number is [protected], I am using this number from last 7 year .Due to my credit history vodafhone given me the monthly credit limit of 11500.but from last one year I started facing problem with some wrong ISD CHARGES, even my repeated request no one bored to listen and they keep saying as you made this ISD calls .meanwhile i keep paying the bills, but from last couple of months back I rec call from vodafhone and they assured their billing collection person will come to collect the bill and will see the matter, that person given me waiver of 2000/- which reflect in my bill also .than again next month he given committed me waiver of 4200 and pick the rest of bill. meanwhile I rec calls from billing dept and I come to kow that no waiver is posted in my number, I start calling the person and he somehow making one story after anoter story and last he give me number of his seniors and keep saying these are the person who committed for waiver, n one listened to me and after some time all of them stop picking my calls and suddenly my outgoing and incoming call are barred from my number, I am total helpless as been my old number this number is circulated everywhere, when I complain on the nodal officer number they told me wait till investigation will be done and your number will be remain suspended, I requested them just start atleast my incoming calls as no charges will incurred on the incoming and I will be in touch with the people who will call me. even they refused to do so, being one of their old customer atleast they can do the favour to their clients or such a small thing .it is a shocking thing to me, I AM SUFERING A LOT BUT WHERE TO GO . I will immediately discontinue vodaphone service and ask my friend to be aware about this company, how they are making fools to their clients and surprising no one is their to listen it . what a shame for vodafhone . I feel to tell more people how they start charging wrongly and tell their billing team to collect the bill on pretext of one another lie, than they will give u mental harassment . Vipan [protected].