Vodafone India Complaints & Reviews

Namaste Ma'am/ Sir Complaint Against Unlawful, Deceitful and Unethical business practices done by Vodafone India Pvt Ltd. Also Vodafone QOS (quality of service) has hit a new low. Complain Numbers: 259XXXX46 / 259XXXXX00 Mobile Number : XXXX ( Rajasthan) Name: XXX Sharma 1.They charged 100+50 Rupees for fraudulent app downloads. Which I did not commit. 2. I asked if I want to use an app I will download it from play store why from a ponzi site. 3. PONZI websites and Vodafone has deep nexus to cheat clients for app downloads. 4. They fleece 100-200 Rupees from unaware prepaid and post paid costumers. 5. Their IVRS system took 15 minutes * twice to connect to Senior Executive guy. 6. I Make ~4000 Rs a day which translates to 500 Rs an hour. 7. Opportunity Cost lost during waiting and conversation times is in tune to ~2000 Rs. 8. Do they even Know how valuable MY time is? 9. Most times they refused to write complaints and give a complaint number. 10. NB. I am not quoting my previous complaints of SMS sending failing to BSNL network (No complaint registered by vodafone) 11. NB. I am not quoting my previous complaints of bad 2G network in Jaipur which automatically disconnects every 1 minutes. (I registered a complaint regarding this, was not resolved after 2-3 complaints) 12. Even wrote a blog about it as below earlier. 13. Resolution: I want My money back (100Rs.) with 2000 Rs. damages. 14. http://www.abksharma.in/2014/04/vodafone-hate-samhita.html?q=vodafone 15. If MNP were online I would have got it instantly to other operator. But this time I will GET MNP. - Best Regards XXXX Sharma

Hi guys, i had used max 10 to 15 sms but you had billed for 2000 sms i think it's misbilled so please check it out and let me know.Actually am using 375 plan and you had billed even for downloads whether 375 plan contains internet data pack or not.check out my bill and moreover am using whatsapp.

My father is your corporate customers from past 10 years . In general he has been very happy with your services and offers. But on 29.12.2014 he requested for nano sim for his new cell phone . As he told customer services person that he is in an urgent need Because as he purchased a cell phone for which he will be needing new sim .Your people assured and guaranteed him that his request is taken into concern and will be fulfilled by 30.12.2014 positively. But when on 30.12.14 he called your company thrice and asked when they are sending the new sim . They again assured him that sim has been dispatched from their company and will be reaching in just few hours. But till 31.12.2014 afternoon he hadn't received anything . In the evening he got The delivery after long wait . My father was in great problem because his old cell phone handset is in dead state and he was able use the new one because o[censored]navailability of new sim. I just want to ask one question that why your company make big promises if they can't fullfill them ? I am highly unsatisfied with Vodafone. I hope i expect better response and service next time.

Sir, I had made online recharge of Rs 300 on 29/12/2014 through netbanking of fedral bank and Recharge of 300 by cash through mobile shop on same date. Both recharges are made on mobile number [protected]. The recharge made by cash is sucess but through online is unsuccessful. Your representative claming that recharge is sucessful and mentioning wrong mobile number in your email on 02/01/2015. The payment is debit from account but actual balance is not credited to number. I have call your customer care but they are not receiving call. This is second time regarding online recharge payment. This is third email to you regarding recharge, if you are enable to solve customer problem we have different option. details of payment given below. View Transaction History Transaction Details Reference ID:15280386 Frequency Type:One Time Transaction Date(dd-MM-yyyy):[protected] Transaction Currency:INR Total Amount:INR 300.00 Transaction Status:Success

I am a Vodafone User in Kerala and changed my Prepaid sim to postpaid as Vodafone service was Good. But i got my sim activated on 17th Sept ( As told to me ) and i started using the sim. I had 1 gb net in the pack i opted ( 299 rent ) The person who came home to collect info also didnot tell anything. But a call to customer care told me that i could use only upto 900 mb of data as bill date is 11th ai took it on 17th. I used only 800 mb and got an extra billing of Rs 320 on my next bill. This was due to the Wrong information that was provided to me from the Vodafone Customer Care and had many times comlaints registered, which the authorities just ignored . I want my refund back at the very earliest. My number : [protected]

Dear sir, I am Sachin from Maharashtra my Vodafone no. Is [protected] my Rs.198 balance is reduce in 16/12/2014 my Vodafone no.then I am calling vodafone care sr.executive told me that your bal is refund will be 24 hrs.then i am calling second time verify my complaint status but that time vodafone executive told me your complaint is not registerd nd not refund your ammount. They said I have download mydala service Rs.99 nd Vodafone hellotv south Indial pack Rs.99 total 198 amt.finaly didnt register my complaint on repeated request nd even didn't forworded my call to any senior officer. So please kindly request to you please refund my Rs.198 bal on my account. Regards, Sachin Magar [protected]

Dear sir/Madam [protected] no mobile post paid connection using In the name of manik kumar paria where vodafone charged me 850 rupees as a usage charged..i am already activate rs 650 gprs rental plan. Within the rental plan Vodafone charged me Rs 850 as a download charges. This charge is already over the rental plan Now Vodafone want to learn me how to using Internet connection. From lasy 7 yers I am using mobile gprs so now its not possible. Vodafone forcefully charged me. So its my pain full request that kindly advise to Vodafone for recovery my unnecessary charge and kindly explain to stop this type of charge. Regards, Manik Kumar Paria Mobile : + 91 [protected] Email : manik.[protected]@gmail.com.

I have just received my monthly bill for my vodafone number and i found that they have charged 671 Rs stating that downloads i.e d2c_mgossip_pack_49, ndtv_value_pack and other packages. i spoke with customer care and store people also but they said to me that i have downloaded the packages. This is total fraud with vodafone.we need a permanent solution for this type of fraud.

Hiee .. my postpaid Vodafone number is [protected] registered by name Babulal Jailwal . I ve been not using internet from from 20th november nd I ve got a bill showing that i ve used internet, And after that i ve been using internet plans (RS 250, 1 GB, 1 Month) after that still I got a bill of 1700 . please look into the matter nd send a reply on number [protected]

My vodafone no [protected]. I have just received the invoice for December and found that Vodafone has charged me for d2c NDTV Valuepack 9 - Rs. 99, d2c mgosssip pack 49 Rs. 49, d2c mydala 99 Rs 99 and hello1 tvallsouth Rs. 30 totalling Rs 277.00 plus taxes. Spoke to Vodafone Customer service but They told, for some of the website charges do happen irrespective of having Data plan. We need to find a permanent solution as you will realise that this is total fraud and Vodafone is making it a habbit.

Hi Team, Writing this mail in utmost frustration. 1st Issue, I Vijay Kumar S a customer with Vodafone for the last 10 Years have been noticing that i am being charged for the so called transactions which i have not done or authorized. I have been charged 99 rupees for the same every month its been repeating. They call and after realising its a unauthorized they refund but my question is why does this happen every month. If i have to purchase an app/service i would use my credit card/debit card who are you guys to charge me for the same, I am frustrated & shocked with Vodafone using these cheaper tactics to loot money from customers by partnering with online fraud sites. We subscribe for internet packs for accessing sites required while browsing off late we get some pop ups asking if you want to enable service we click no or close it straight away and get a message stating so much amount is charged. I want the complete refund of 99 rupees. And the same will be taken care legally.Today i got an sms from "my dala" stataing 99rs will be charged & credited as points which i have never bought & will not be paid. Stop partnering with fraud sites & looting money. Note : Vodafone is stooping to a very low tactics to loot money.I will not be paying any charges towards downloads which i have not approved. Could the consumer court take some necessary actions on this, The issue keeps repeating. Regards, Vijay-- [protected]@gmail.com Phone # [protected]

My name is Vipan kanwar And my number is [protected], I am using this number from last 7 year .Due to my credit history vodafhone given me the monthly credit limit of 11500.but from last one year I started facing problem with some wrong ISD CHARGES, even my repeated request no one bored to listen and they keep saying as you made this ISD calls .meanwhile i keep paying the bills, but from last couple of months back I rec call from vodafhone and they assured their billing collection person will come to collect the bill and will see the matter, that person given me waiver of 2000/- which reflect in my bill also .than again next month he given committed me waiver of 4200 and pick the rest of bill. meanwhile I rec calls from billing dept and I come to kow that no waiver is posted in my number, I start calling the person and he somehow making one story after anoter story and last he give me number of his seniors and keep saying these are the person who committed for waiver, n one listened to me and after some time all of them stop picking my calls and suddenly my outgoing and incoming call are barred from my number, I am total helpless as been my old number this number is circulated everywhere, when I complain on the nodal officer number they told me wait till investigation will be done and your number will be remain suspended, I requested them just start atleast my incoming calls as no charges will incurred on the incoming and I will be in touch with the people who will call me. even they refused to do so, being one of their old customer atleast they can do the favour to their clients or such a small thing .it is a shocking thing to me, I AM SUFERING A LOT BUT WHERE TO GO . I will immediately discontinue vodaphone service and ask my friend to be aware about this company, how they are making fools to their clients and surprising no one is their to listen it . what a shame for vodafhone . I feel to tell more people how they start charging wrongly and tell their billing team to collect the bill on pretext of one another lie, than they will give u mental harassment . Vipan [protected].

Dear team, I have received my Vodafone bill for this month and I got very much surprised. Its Rs 3673!!! If you check my previous bills for last couple of years, I have never crossed an amount of Rs 1000 also and suddenly, my bill amount rose to Rs 3673. In fact when I was checking my bill it shows that I have used or downloaded something on December 17 which is of approximately 2gb which is not possible. I have this corporate number since last 3 years and my data usage has not gone beyond limit ever. If you check the history of my calls during this month's billing cycle only, I have called up your customer service couple of times complaining about my internet connectivity speed.Please check the history of my calls on November 28.I have also spoke to your representative today ([protected]) and even he agreed that how can I use so many MBs when I dont have good connectivity. I am a loyal customer of Vodafone since last so many years & I have been paying my bills on time without any issues. Please be noted that there was some issue at your end and I am not going to pay such a big amount as I have not used it. Please let me know if you need any details further. Swapnil Kotnis Dear team, I really do not understand how to explain you more than what I have already done. You are talking about the entire month's quota SMS and I am talking about one day's issue wherein the data is showing incorrect. Please understand that I receive hundreds of SMS from Vodafone when I am roaming etc, I might have ignore it. However, using data 1.9 gb (approx.) on a given day looks impossible for me. On top of that it was a working day!!! Even I am technically sound and from the IT background, I hope you guys understand how much time it takes to use such a big amout of data & the kind of connection speed required for the same. Specially its not possible when I am not getting a good speed. That okay!!! Please let me know how to disconnect this number (corporate) as I am not interested at all to continue the relationship with such a bad service provider who does not care about their loyal customers. Also kindly note that I am not going to pay the above mentioned amount in any case as I have not used it. Apart from that amount, I will pay my regulare bill. Thanks & good bye,

I wish to inform you that Systematic Knowledge Services Pvt. Ltd., Andheri, Mumbai (Vodafone Agency) has assured me to issue a new Postpaid number [protected] against payment of Rs. 300/-. Copy of receipt is enclosed herewith. As per my last email dated 20.12.2014, I already narrated that the said postpaid number is allotted to someone else, hence till date there is no response from their end. Please do the needful and take necessary action in the matter. Vodafone Care officer: Vijaya Kotkar Vodafone Service Request Number: [protected] Balkrishna Ukalikar M: [protected]

All telecoms Company are cheater. They are findout various way to deduct balance. During web surfing Show Pop Ad and deduct balance also don't ask conformation for that service also don't give proper information for duduction. When I call center they don't give proper information I loss 49 Two time need help. Also they deduct balance this way for many customer my no [protected] balance duct ion two time

Dear Sir/Madam, [protected] no mobile post paid connection using In the name of manik kumar paria where vodafone charged me 850 rupees as a usage charged..i am already activate rs 650 gprs rental plan. Within the rental plan Vodafone charged me Rs 850 as a download charges. This charge is already over the rental plan Now Vodafone want to learn me how to using Internet connection. From lasy 7 yers I am using mobile gprs so now its not possible. Vodafone forcefully charged me. So its my pain full request that kindly advise to Vodafone for recovery my unnecessary charge and kindly explain to stop this type of charge. Regards, Manik Kumar Paria Mobile : + 91 [protected] Email : manik.[protected]@gmail.com

Sir/ madam, My mobile no-[protected] is out of service. Last payment was done of Rs 5830.00 on 31/10/14 after the wave-off given by Vodafone. But in the current bill it is not waved-off. Only around Rs 700.00 should be the billing amount after that payment. 2-3 times I have visited your Vodafone store at Karol Bagh Metro station, New Delhi, but I have not found any satisfactory response, as the services are totally closed. I have also talked to the Vodafone Customer Care service. So, please correct my bill accordingly and activate my services. With regards, Amarjeet Singh email- amarjeet.[protected]@yahoo.in Mobile No.- [protected] Alternate Moblile No.-[protected]

There is major networking failure of vodafone mobile services in Mayapur area which is at Kharagpur behind DVC market, No step has been taken to restore the problem only in this area where I reside. People of this area are facing problem to communicate with others from this area or moving to other place which is under different networking tower. There are five vodafone connection in our family. Please take urgent step to rectify the fault otherwise we will be constrained to think for the best alternative. Gopa Ghosh Mayapur (Near DVC Market), PO : Talbagicha, Kharagpur - 721306 Mob : [protected]

Sub : Telephone No. [protected] Even before our query is solved, the outgoing is discontinued. Great VODAFONE personnel. Even your Vodafone Appellate people cannot handle this. It keeps repeating every month. Sheer harrasment to SENIOR CITIZENS. Please note that I was informed when I took the connection [protected] that the FNF service Of Rs. 49 is activated and several times it was discontinued as you will see in the last 6 months Bill the same was then credited to me after the many complaints registered by me. I am a Senior Citizen and cannot further afford to complain. [protected] spoke to Sudha, Tanishka and Jasmine dated 13/10/2014 [protected] dated 17/10/2014 [protected] dated 19/10/2014 given to Ridhima [protected] dated 21/10/2014 to Magesh {Ritin}Sir, may i know you want to activated immediately or bill cycle date? {CHARLES DSOUZA}yes immediate {Ritin}Okay Sir. {CHARLES DSOUZA}it should have been done from 1st oct {CHARLES DSOUZA}my complaint date {CHARLES DSOUZA}because when I see a huge bill I will not pay and give all your names in my complaint {Ritin}Sir, this is your request number [protected]. {Ritin}It will be activated within 11-Nov-14 14:28:06. {Ritin}Sir, on this number [protected] friends and family is activated within 11 november. COMPLAINT NO.[protected] DATED 8TH NOVEMBER 2014 Please note that I have a WiFi connection and have never asked for activation of Internet usage and why should Rs.478.48 be charged towards data usage as levied in your bill dated 07/12/14 Hence, I refuse to pay the same and request you to reverse the same. You cannot assure me that your billing systems are robust and accurate because then what is happening with me for the last 4 months, reversal of my billing amount would NOT have happened. I refuse to pay an amount due of Rs. 1239.07 and it is clear that this is a harassment to me because in the month of May I was charged 346, April 417, May 500 June 600, and every month it continued to increase which Vodafone always does for POST PAID services and see above the number of complaints I have made. I will throw the SIM out. I CANNOT AFFORD TO BE HARASSED ANYMORE.

I recharged 96 rs data card through internet on 16th December 2014 at 7.19 pm, after one hour when i did not get any activation sms at 8.18 pm i called customer care and talked with an agent named Ayan Bhattacharjee, he told me as i recharge online it will not activate, when i asked the reason why he could not give me any answer and wanted to proof that i had not recharge rs 96 and started to misbehave with me by telling i am using net for the first time and i only recharge 60 rs or 20 rs etc, and he did not listen to me further and disconnect the phone. after that at 8.25 pm i have got sms that my data pack is active.that is not enough for me as a punishment of calling customer care the agent Ayan Bhattacharjee called me at 10.26pm with a personal number ([protected]) and spoke with me regarding this with a very gruff voice and rough language.i just want to know who has given an agent the authority to call customer from personal number?I really love the service of Vodafone i never used any connection except Vodafone till now, but the customer care agent who has very little knowledge and always misbehave with customer. it is really a bad experience i could not forget this.As an old customer, I am requesting you to kindly take the matter seriously on your level.