Vodafone India Complaints & Reviews

Dear Sir, Thank you for given me the opportunity to contact with you. My Name is Soham Adhikary the Chairman of Adhikary Group (www.adhikarygroup.com). I live at West Bengal, India. I run my business around the web and provide only the online services and do not sell any physical products. And all of my staffs are worked online as an Independent Contractor and therefore, I never felt the requirement of an office with physical address. And since 2007, I've been doing this business and going well. And since this time I've been using the services of Tata (Phone/cell/internet). In December 2014, one of your sales staff called me regarding the group connection offer and the CEO liked this offer and he agreed to avail this offer. Consequently, two executives came to my house on December, 24th 2014. And that day I had given my business's 'Trade License, Professional Tax Paper, PAN Card, Letterhead copy, business Stamp, and my photo (on later date)', and I informed that my office setup would be completed by February, 2015 and I want you to activate this group connection (CUG/TFS/ILL/Tracking Software) by that time. They told me about the verification process, and then I informed them that the address which is mentioned in the Trade License it's my own residential house and there is no business setup you will find, and if you are looking for the business address then you have to wait for that time February, 2015. But yet one person went to my home address without sending me an intimation and the person told to my mother that here I cannot see any board of the company and it is not the business address, it's a residential house where no business setup I can see (which I informed them earlier), therefore, the verification process was not successful, and the connection was deactivated accordingly. Consequently, I emailed to the staff (Name: Namita Mukhopadhay / Email: n.[protected]@mobileemail.vodafone.in) and mentioned to deactivate all the connection permanently. 15th Jan 2015, without informing me they again visited my house and discussed with my mother Mrs.Alpana Adhikary about this connection, and then the lady name mentioned above said to my mother that I'm a fraud person and my company as well, thereafter, when I spoke immediately with her over the phone then she clearly told me that I'M FRAUD, MY COMPANY IS FRAUD, AND EVEN SHE WILL DESTROY MY REPUTATION (by using the abusive language which I'm hesitating to let you know). The reason I've known that if this connection is not get activated then the company will deduct the amount of 15 days from her salary which my mother told me. What can I do for that? I agreed to take and that is why I provided all of the asked documents, if it doesn't match with your terms and policies then what could I do for that? By the way, I've also spoken with Mr.Jayanta Das (who came to my house on December, 2014) immediately after talking to the lady, he is such a nice person who talked with me for a long time, told me everything, apologize, and made me feel to continue with this service. I have no intention to take any legal action against the lady (Namita Mukhopadhay), it may have that she lost her patience by knowing the salary deduction. Whether I'm fraud or not, whether my company is fraud or not, these are secondary matter which my lawyer will take required steps about it. First of the thing is that, whatever the legal documents I received from the Government to run my business, I provided all those to Mr.Jayanta Das & Mrs.Namita Mukhopadhay, whether these will be accepted or not; it's the matter of your company Vodafone. If it doesn't seem to be correct then it should discontinue, and if all the things are correct and acceptable then it should continue, but the matter of fact is that why this kind of misbehaviour I'll endure. I've not used any slang or abusive language to degrade her value as I was speaking with a lady, and even I've never pressurized her for this connection, and even I've not disturbed her by phoning or emailing her repeatedly. I've been involved with businesses for the last 8 years and I'm using services of several companies such as Tata, Airtel, Idea etc. and neither I've faced any misbehave nor felt insulted but today I'm feeling so for the rude and misbehaviour of that lady. I would like to know your feedback before taking the legal steps, because I run a company and I'm aware of that situation if a legal action is taken against a company, and how bad it goes. Awaiting your reply. Thank you.

Hi, I am Mayumi Boruah and using vodafone services from last couple of years and now my connection is disconnected because of some misunderstanding. I had two corporate numbers which are [protected] and [protected]. I disconnected [protected] in july last year in which i paid all the pending amount. Now my number which i am currently using is [protected] is disconnected after paying 1800rs of bill. I had a word with vodafone store they said that I have to pay 350 rs more for the phone number which i have disconnected in June last year now they are kind of blackmailing me to pay 350 more of [protected] to continue my services of [protected]. In the last bill of [protected] they generated a 98 rs bill by mistake but i again went to the store and they said that this is vodafone mistake you don't have to pay the bill and then i got confirmation call from your side. now my phone [protected] is disconnected because of that and [protected] number is already assigned to some kulkarni in September so how could vodafone generate bill on my name again. Please do some thing. I will not pay that amount because thats not my mistake. So please solve this issue and start my number [protected]. Mayumi Boruah [protected] [protected]

Dear sir I have one prepied nUmber [protected] .last 6 days I m rechrage 452 rs 3g recharge but till date no savice activated .I call thecustomer care but no respose .he say your complend proess .total data pack 2 8 days .your not happy to help M not says other friends 'familyfamily use vodafone number use in future.is bad company :no help the customer any spport excutive;nodal offcer plz resolu the problem . I call the personal advocate and Case the Vodafone company .ya refund our amoamount.

SINCE BEGINNING OF THIS YEAR, I HAVE BEEN CHARGED TWICE FOR RS.49/- EACH CITING DOWNLOAD CHARGES WHERE AS I DID NOT DOWNLOAD ANYTHING AT ALL. EVEN AFTER I WAS ASSURED BY YOUR CUSTOMER REPRESENTATIVES FOR REFUND OF THE DEDUCTED AMOUNTS, I WAS NOT REFUNDED TILL NOW. I AM AFRAID O[censored]SING THE NET ANY FURTHER AS MORE SUCH DEDUCTIONS MAY BE MADE TO MY ACCOUNT UNWANTEDLY/ UNKNOWINGLY. PLEASE DO REFUND ME BACK MY (UNKNOWN) DEDUCTED AMOUNTS AS I SHALL HAVE NO OTHER RECOURSE BUT TO SURRENDER YOUR CONNECTION OR TO SEEK LEGAL ROUTE. MY NUMBER IS [protected] AND MY NAME IS ABHIMANYU RATH, ASSAM.

Hi my name is Alex and I have 2 Vodafone numbers 9920244*** and 9820244*** ... I called today(15th Jan) to speak and get details about my existing plans and spoke to an advisor name Darshan Devikar who was extremely rude ... This has been my worst experience with Vodafone as I have always recommended to my friends and family ... As being a part of the Vodafone family I would hate to see any customers been treated like that ... I want someone to listen to the conversation and get back to me to understand the level of customer experience given ... I have spoken to a supervisor after that who was fantastic just the way it has always been...

My vodafone number ([protected]) has been charged with rupees 49 and 99 withought notifying me. On talking to their customer care representative they provide me with some codes: 1) DNLD-D2C_NDTV_VALUEPK_99-NDTV 2) DWAP_ANI049_PPU_CRE00691001FLYTXT First one deducted rupees 99 and second 49. They told me that you have clicked paid ads on some website and they charged you with this cost. On asking the website links, they said me that they (customer care representatives) are not provided any such information regarding my vodafone account. I told them that I have not been notified about the deductions. But they replied me that this is 3rd party transaction(service) and users are not notified when they are charged. I asked them to provide me some more information regarding this matter. But they keep on saying that they are not provided any further information regarding my account's deduction. Also regarding the first code, it says that user has downloaded some NDTV app and subscribed for some information. But neither I have downloaded any NDTV app and nor subscribed for any kind of PACK. On further searching on the internet I have found that many complaints of 2014 have been already pending regarding the same VODAFONE'S deduction. Please look into this matter. For AAM AADAMI 150 Rupees or even 49 is not less.

my vodafone no. is [protected] of circle up(west). on 14th january at 7:23 am rupee 75 deducted from my account.i called to customer care agent named Gaurav who replied me your refund will be done within 24 hour, but he did'nt take action about it.Due to his fault i have loss of rupee 75.

My name is Ankit Gupta and my vodafone number is [protected]. I
received the bill with the plan MI_CAP_750_30d_R_PROMO_3G activated on
my number. Vodafone have added 750 INR in my bill for the month of
December-2014 and it is sheer case of fraud.

How can the company add any plan on our number without our permission?

Ankit Gupta
[protected]

I have been wrongly charged Rs.17948.00 in my VODAFONE bill dated 25/12/14. I have not used the above SMS services and my bill shows that I have sent SMS of Rs 17948.00 on my another number. I have not used the SMS services, but then also I have been asked to pay the mentioned amount. Request you to kindly resolve the same. Regards, Neha Dalvi

Dear sir, My self subham adhikary working with baranagar municipality and my mobile number is [protected]. Firstly very sad-fully inform that your vodafone care representative unco-oparate in my self. I have face a problem which problem is my current plan is “ENTERPRISE 125” But last month My relationship manager “Srijit palit” his mobile number is [protected] have charge extra Rs-50/- with out any information.when your vodafone inform then charges I have no problem. When I open the issue in my relationship manager he is bad behaviour in my self. First time vodafone carelessness Handel my problem. So, my heartiest request to you please appropriate action in my relationship manager and proper solution in my problem. Sir please co-operate me and I need your valuable help.

Hi Cell# [protected] This is regards to my number being disconnected without any prior intimation. I called today at customer support and spoke to Ritesh, he stated the line was disconnected due to non payment. for December bill. The bill amount was INR 1741, I made a payment of INR 1000 and informed the female at CS ( name - Sangeeta or Sarika not sure ), that she need to reinstate my line which was disconnected on 1st Jan 2015. I had informed her that the remaining amount is a dispute, because of network, ( several complains put up with you all on bad network but no action taken ) the line was reinstated by the female on 7th and then I got a conformation from a pratamesh that there was a reversal of INR 1000 not sure why and the same was confirmed by Ritesh today. Now the question is why was my line disconnected before the due date, THIS IS A COMPLETE HARASSMENT I EXPECT A COMPENSATION AND LINE TO BE ACTIVATED IN 24 HOURS.

Dear Sir, I have *PHP Spellcheck Trial* my prepaid number [protected]. I have switched to postpaid plan rental Rs. 399 per month in the month of Oct. 14 with 2 GB 2G free data per month as suggested by executive Mr. Gourav from vodafone . But after only 10 days usage I have got message that my usage is crossed the limit and my phone is disconnected and I m surprised that I have neither used the data nor outgoing calls but I have been asked to deposit Rs.1400/- imediately to retrieve mobile services . I have contacted customer care regarding excess bill but they also unable to give satisfactory answer and asked to pay the amount to retrieve my mobile services and they also assured that the free data will be adjusted in the bill. But when I have recieved the bill of Rs.2859 and data charges will not deducted from bill. I have written to vodafonecare.[protected]@vodafone.in many times but the e-mail failed to reach on this e-mail that is provided at its website then after many attempts I forwarded my complaint to nodal office e-mail i.e. nodal.[protected]@vodafone.in but no reply has been received on my complaint till date. In the meantime I have received two more bills till date of Rs. 399+ service tax each. Now I have been asked to give Rs. 3600/- . I m daily receiving calls from vodafone to give full payment. Now they are harassing me everyday to make payment. So it is requested to resolve my complaint. Regards, VINOD KUMAR Punjab National Bank, Amritsar

Dear sir, My no. is [protected]. I lost my cell three months back. When i went to vodafone store, they told me that the same no. can not be started unless i convert it into postpaid. Anyhow i started my no. After converting it into postpaid, many plans were started without my knowledge. roaming plan that is pro rata basis, they charge me subsequently rs 75 a month. when i told them to lodge a complaint, they denied. They are sending bill of approx700-800 per month. please help me as i am not able to pay such a huge amount for the service that i havent used. regards, deepika handa

Constantly after few days Rs. 75 is being deducted from my balance. When I called Customer Service, they informed that they could not do anything as it has been downloaded by me and it was a one time charge. However, I have not downloaded anything and constantly Rs. 75 is being deducted from my balance.

sir, i have complaint to the nodal office of vodafone, appllate office of vodafone they are also not able to solve the problem.there are few complains which is not been able to solve by vodafone store and customer sevices (198) i have done complaint to this mail id in vodafone company. <nodal.[protected]@vodafone.com>, <[protected]@vodafone.com>, <Vipul.[protected]@vodafone.com>, <sushma.[protected]@vodafone.com>, <nodal.[protected]@vodafone.com>, <vodafonecare.[protected]@vodafone.com>, <appellate.[protected]@vodafone.com> they are not able to solve the complain. I have buyied 17-20 numbers from the company "vodafone" and i received the plan of 1000minutes local and std minutes. I have issued the number on November 2013. and All the bill generated from nov, 2013 as per plan 500 minutes local and std. Due to my business i was not able to look at the bill. But 3 months before when i look at bill i call to customer care that in my all number bill is wrongly generated and from there i get to know that my all the bill from november 2013 is been genrated on 500 minutes local and std. This is very critical issue which can be take over to a consumer forum but i am still trying for a last chance. i have complain to vodafone store 15-20 times and customer care 40-50 times but still not getting a resolution. i am here for reimbuirsment of all the number and bill from november 2013. kindly regenrate all the bill according to my receive plan and kindly reimburise all the excess charges made by your company by fooling us. if you will not able to look to the issue kindly let me know so that i can file a case to the vodafone company. i am attaching a plan which i have issued by vodafone company from november 2013. i have complain about the plan that in my all number 500 minutes local std is working but i have issued a plan of 1000minutes local and std. so 15-20 days before vodafone corrected my plan. i have also complaint for the reimbuirsment but still i am not getting a resolution so i am mailing you all my complaint. Here are all the numbers. [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] kindly reimbuise all the extra charges issued by your company by fooling us from november 2013 and in this there are few more numbes which i am not remembered so kindly look at that number also issues as "APRAJITA TVS SERVICES" Looking forward for your positive response. Regards:- BP Agrawal [protected]

Hi Vodafone customer care. A This is rupak .I have the vodafone postpaid number with [protected] .I have taken a 49 rs plan.But while getting the bill i have recieved the bill as 334 rs which was extremely shocked...Vodafone has been charged the CUG number as we know cug to cug is free.I want a clarification on this...and also a response from ur side...

You are Pathetic Ms. Sonali Chaurasia, Previously also you promised the same thing. Its not happy to Help, it is Happy to Harass your consumer. When I have kept telling you that arrange verificatation at my office address, you do it at my home address where I am not available during daytime. GO TO HELLLLLLLLLLLLLLLLLLLLLLLLLLL sonali and Vodafone tooooooooo!!! coz it’s been 20 days since I am writing mails to you bloody dumb...

Ref:[protected] Dear Mr. Prakash, Thank you for your e-mail dated 12/01/2015, regarding payback offer on your Vodafone mobile number[protected]x. At the outset, we regret the inadvertent inconvenience caused to you in this regard and thank you for your patience and understanding. With regards to your request, we request you kindly walk-in to any of our nearest Vodafone store to payback offer on your Vodafone mobile number. To locate your nearest Vodafone store kindly send the below given SMS STORE<space> nearest area name to 111 (toll free) OR Please visit the link https://www.vodafone.in/pages/vodafone_stores.aspx?cid=che for addresses of Vodafone Stores in Chennai. Kindly note service request number[protected] for your future reference. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Monika S Corp Care Contact numbers Vodafone Care: 111 or +91-[protected] For Complaints/Requests: 198 (toll free) E-mail: corpcare.[protected]@vodafone.com Website: www.vodafone.in Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now. On 1/12/2015 1:58 PM; From: [protected]@yahoo.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Feedback & Complaint : Bad customer chat response Ref:[protected]; So you needed 48hrs to respond with that ?? walk-in to a vodafone store!! [protected][protected]---- On Mon, 12/1/15, corpcare.[protected]@vodafone.com <corpcare.[protected]@vodafone.com> wrote: Subject: Feedback & Complaint : Bad customer chat response Ref:[protected] To: prakashxxxxhoo.com Date: Monday, 12 January, 2015, 1:20 PM Dear Mr. Prakash M, Thank you for your e-mail dated 09/01/2015, regarding payback offer on your Vodafone mobile number [protected]x.With regards to your request, we request you kindly walk-in to any of our nearest Vodafone store to payback offer on your Vodafone mobile number.To locate your nearest Vodafone store kindly send the below given SMSSTORE<space> nearest area name to 111 (toll free) ORPlease visit the link https://www.vodafone.in/pages/vodafone_stores.aspx?cid=che for addresses of Vodafone Stores in Chennai. Kindly note service request number[protected] for your future reference.In case you need further assistance, please do call or e-mail us. We will do our best to help you.Happy to help, Pratibha Misal. Corp Care Contact numbers Vodafone Care: 111 or +91-[protected] For Complaints/Requests: 198 (toll free) E-mail: corpcare.[protected]@vodafone.com Website: www.vodafone.in Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now. https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 1/9/2015 2:21 PM; From: [protected]@yahoo.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Feedback & Complaint : Bad customer chat response Ref: [protected];What is the status. [protected][protected]---- On Tue, 6/1/15, corpcare.[protected]@vodafone.com <corpcare.[protected]@vodafone.com> wrote: Subject: Feedback & Complaint : Bad customer chat response To: [protected]@yahoo.com Date: Tuesday, 6 January, 2015, 8:36 PM Dear Mr. Prakash M, Thank you for your e-mail dated 05/01/2015, regarding bill clarification issue for your Vodafone mobile number [protected]x. At the outset, we regret the inadvertent inconvenience caused to you in this regard and thank you for your patience and understanding.As per the telephonic conversation made on[protected]x at 08.10PM, With regard to your concern, we would like to inform you that we have registered your complaint and the same has been forwarded to the respective department will be addressed by 48 hrs on your mentioned mobile number.We hope that we have clarified the same to your clear understanding.We thank you for your patience understanding.Kindly find the interaction number [protected] for your reference.In case you need further assistance, please do call or e-mail us. We'll do our best to help you.Happy to helpKaranveer BhadoriaCorp CaresContact numbersVodafone Care : 111 or +91-[protected]For Complaints/Requests : 198 (toll free) E-mail : corpcare.[protected]@vodafone.com Website : www.vodafone.in On 1/5/2015 3:39 PM; From: [protected]@yahoo.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Feedback & Complaint : Bad customer chat response; Hi This is how Vodafone is degrading day by day, been a customer for over 8 yrs now and this is how you treat the customer query ? This is actually 3rd chat with same kind of response, that led me to write this mail. Below is the chat! Happy New Year and Wish Vodafone takes steps to improve reaching 10 yrs. Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {}{Jagjeet}#gfa {}{Jagjeet}Good Afternoon! I am Jagjeet. How may I help you? {}{Prakash}hi {}{Prakash}this is my 3rd try.. {}{Prakash}my payback vodafone not able to update {}{Jagjeet}Please elaborated your Query, {}{Prakash}yesterday chat disconnected.. without any response {}{Prakash}do you know there is a page in myvodafone page for payback {}{Prakash}VFDRegistration page shows view/update your payback profile {}{Prakash}but not able to do anything in that page.. {}{Prakash}its in vodafone login.. {}{Prakash}so payback not able to help {}{Prakash}dont tell me to contack payback {}{Jagjeet}Okay Sir, {}{Prakash}Okay Sir ? {}{Jagjeet}Are you inquiring for the same number: [protected]x? {}{Prakash}yep {}{Jagjeet}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {}{Prakash}30/0x/19xx {}{Prakash}[protected]@yahoo.com {}{Jagjeet}Sir, provide me billing address along with the pincode, {}{Prakash}xxxx CHENNAI {}{Jagjeet}Thank you for your information {}{Jagjeet}Please be online, Let me checked it, {}{Prakash}nice English dude {}{Prakash}fresher ? {}{Jagjeet}Please be online, Let me checked it, {}{Prakash}nice English dude {}{Prakash}fresher ? {}{Jagjeet}Sir, I will take co mplin for the same, {}{Jagjeet}Please confirm if you are online? {}{Prakash}yes {}{Jagjeet}Sir, I will take co mplin for the same, {}{Jagjeet}Please confirm if you are online? {}{Jagjeet}You seem to be unavailable right now, request you to please connect with us at your convenience. Thank you! Have a nice day! The Vodafone Service Desk Agent has left. Thanks & Regards Prakash M

Dear Sir, Kindly disconnect my postpaid Vodafone mobile sim as the call rate are much higher side as compared to other mobile companies. so request you kindly disconnect the connection at the earliest. My Vodafone postpaid Mobile No is [protected]. If you have any concern then you can mail me on [protected]@gmail.com regards, Dhiraj Bhawsar

am using vodafone network . vodafone network has deducted RS 100 saying that i had activated myplex services.I HAVE NOT ACTIVATED ANY SUCH SERVICES.THIS IS A FRAUDELANT ACTIVITY OF DEDUCTING AMOUNT WITHOUT ANY ACTIVATION FROM MY SIDE.THIS IS THE SECOND TIME AM FACING THIS PROBLEM.THERE IS NO PROPER RESPONSE ALSO WHEN I TRIED TO CONTACT CUSTOMER CARE.AND MY RS 100 SHOULD BE REFUNDED FOR THIS.ELSE I WILL DEFINITELY DEACTIVATE FROM VODAFONE NETWORK.