Vodafone India Complaints & Reviews

Hi, I am a Vodafone postpaid customer any mobile number is : [protected]. I have a plan of 299 Rs/Month with unlidited internet. Currently I got my bill and it was total 555 Rs and it displayed 178 Rs as download charges. When I ask to customer care they told it U have downloaded some content as below. 1) dwap_wal_0049_ppu_fut0013 = 49 Rs 2) hello1_tvallsouth_30 = 30 Rs 3) dwap_vpk_0099_ppu_fut0013 = 99 Rs But I have never download any thing which was chargeable. Can you please look into this matter and please give me full detail from which site it was downloaded and what are meaning of above download lists. First time I am using Vodafone cug with unlimited internet and very frustrated with your services. Looking for your positive reply ASAP. Thanks, Hitesh Paghadal.

I took Vodafone postpaid connection 3G plan for Rs.750+tax ( 5GB/month and 0 charges post quota benefit ) through a vodafone stall in my TCS siruseri office premises. Pamphlet said its special plan for TCS associates. But later a month I got bill of Rs.850+tax for the same plan. I raised complaints in vodafone through mail, but noone is able to understand the problem even the Nodal officer. Finally they changed some other plan for the Rs.750 (4GB 3G) so I frustrated and initiated cancellation of that number. Vodafone NUmber : [protected]

Hello, My office is at Hinjewadi phase 3, Pune, Maharashtra location where if I sit at my place and receive any call I am not able to hear anything properly and call drop issue is occurring regularly. I am really pissed of due to this issue. Please resolve it asap. Thanks, Shweta Nagpurey

On the date 4th, January at 3:57pm Vodafone company charge 99rs. For a application even I didn't buy it it showsD2C_SALPARNI_LOOKATIT_PPU_99-SALPARNI at that time I hadn't surf any this type of web even I had checked my web history it's not showing any that type of web site .

My vodafone no [protected]. I have just received the invoice for December and found that Vodafone has charged me for d2c m gossip pack 49 (2 times)and wapvilla 99, totalling Rs 197.00 plus taxes. I called 20 times on customer care but no respond from them.i also mailed to nodal officer its now 24 hours no response from officers also. very bad service from vodafone.

After being with Airtel for over 8 years and moving over to Vodafone recently, in the very first bill Vodafone shows up dubious "Usage Charges": 1. D2C_NDTV_VALUEPK_9 2. D2C_MGOSSIP_PACk49 Their Customer Care executive, senior executive, and even the manager just cant explain what are these charges and all they got to say is "Sir, you have to pay up!" Is this the way Vodafone earns revenues?? I demand immediate reversal of these dubious charges and an apology from Vodafone.

I have a Vodafone Prepaid Connection for Past 7years. last month (Dec 19) I Changed Postpaid connection, I Paid Rs.750/- as Deposit, still they didn’t update the amount in my account. I gave many complaints regarding the same, but not working And I went to Vodafone store many times for the same issue but no one is responding. My Vodafone Mobile no is: [protected]. If I made call to customer care of Vodafone, they are not responding. Despite several follow-ups, visits to the Vodafone store and calling, the issue Vodafone gives more stress for me and made me to physical fatigue. The Postpaid deposit Bill details. I attach the postpaid Bill scanned copy. Receipt Number – SL.NO TN/VFS0021913 Registration office address: 1046, Avanashi road, Coimbatore 641 018. I had much confusion about it. Kindly do the needful. Otherwise I want to close my Connection.

Dear sir / Mam, With due to respect i want to say that my name is Rahulprasad Yadav. Please note my complain & resolve that problem. In this connection, your service provider generated wrong Bill. Plaese resolve this problem other wise i will not pay single rupee & i am also going for TRAI . My mobile no. [protected]. Regards, Rahulprasad yadav

Hello, We have Vodafone Plan for family. My father cell is one of them. From last six months we are billed for excess of 6000/-, 10, 000/- etc. only for ISD calls which is not done or attended by my Father. The ISD calls is ringing at mid -night and disturbs. Being 83 year old my father is not having enough sleep and it is penalty that we are paying Vodafone for such a pathetic service. Several time we have complaint customer care, asked for details and even done DND and block ISD outgoing so that in case we even pickup the call it will not charge as per instruction from Vodafone Customer care. They also conveyed us that they do not have any solution for blocking such repeatative calls. We are helpless since Vodafone management is careless. Would like to headline such careless matters. The cell no is [protected].

Dear sir, I had been pot my no. from airtel to Vodaphone near about 20 days ago. but no action has been taken yet. Please do the needful and oblige. Meentime, Thanking you. Yours Sincerly Samir Chaudhary H.No.-827, Sec-9 Karnal-132 001 Haryana, INDIA Mob. No.- [protected]

Vodafone has charged me Rs. 49 for 'd2c_mgossip_pack49'. I have no idea what this pack is. When i connected to vodafone chat, they said it is a download that I made. As per my bill the download was done at 1am. At hat time I was sleeping and not at all using my phone. This is a fraudulent charge and should be removed.

Vodafone India Post paid charges monthly rental of Rs.150 for 500MB data, which is alright. If internet data gets exhausted earlier, they have booster packs which can be activated to get additional data. For e.g. I had activated booster pack worth Rs.100 in which you get 300MB on 21st day of billing cycle. Now the catch is that there is something called Rs.850 capping rental which gets activated if your data usage exceeds 500MB and then Rs.850 at the rate of 2p/10Kb, which is utter stupidity. Why will one pay Rs.850 rental for nothing, when one has already paid, Rs.150 + Rs.100 for 800MB of data (500MB + 300MB), which is clearly reflected in the bill. I knew that Vodafone is famous for this kind of stupid round about billing which no one seems to understand. Hence I had monitored my data usage and stopped it at 495MB and 295MB respectively. Now it has been a month since I have complained to the appelate and the nodal officer, but there seems to be no response from them. The only response I received is from the Corporate Assist which is as follows: Thank you for your e-mail dated 20/12/2014, regarding billing clarification on your Vodafone mobile number 9920******. We regret the inconvenience caused to you. We would like to inform you that, we have rechecked your invoice dated 01/12/2014 and confirm that there is no billing discrepancy. So as per revalidation we wish to inform below mentioned details: 1. For above mentioned connection active data plan is MI_C_V_150_30d_R500MB_FU_3G capping plan with up to 500MB data usage free. 2. Under the same plan capping amount is Rs. 850/- is applicable. 3. If the data usage are less than the 500MB so capping amount of Rs. 850/- will get reversed on 3rd or 4th page under Misc credits / charges 4. Post free usage of 500MB data usage will be calculated as per 2p / 10KB. 5. If the usage are less than Rs. 850/- then you have to pay the only usage charges as per 2p/10KB and rental of Rs. 850/- will get reversed on 3rd or 4th page under Misc credits / charges. 6. If the usage are more than Rs. 850/- then you have to pay the only rental of Rs.850/- and all data usage above Rs. 850/- will be discounted on 3rd or 4th page under Misc credits / charges. 7. We wish to inform you that, if your usages are more that Rs. 850/- (capping amount) speed gets reduces to 64 Kbps with unlimited data usage free. Further, we would like to confirm that, in invoice dated 01/12/2014 total data usage was done approx 842260KB hence on rental charges of Rs. 150/- (Rs. 150/- data plan rental and Rs.850 /- capping rental) has been charges further all usage charges has been discounted (Rs. 1, 295.76) on 3rd or 4th page under Discounts / other charges. Basis the above, we would not be in a position to pass any credit as these are the genuine charges Kindly note reference number [protected] for your future correspondence. We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help. Aakash Kumar Vodafone Corporate Relations I need them to solve the billing issue at the earliest or simply discontinue the connection.

I have a prepaid no. Of Vodafone and my no. Is [protected] Today company deducted 99 Rs for any kind of VAS I called the customer service they said please hold the Line and never come back .. this is so irritating. . I tried again and again but call could not reach to the customer service executive. . I have checked my account own my own. . It shows no VAS is active in my no. This is so Irritating .. what should I do. I want my money back

This man was talking rudely as like abusing indirectly not giving correct reply when I was asking about. My problem then he gives every answer negatively like as indirect abusement his behaviour is not good and the customer is new to the Vodafone In have ported his BSNL no.[protected]. To the Vodafone In and he was trying to confuse me and his behaviour is so bad and money was cuttea from my account giving wrong information at *121#

I have a postpaid connection having NO; [protected] . I have a rental plan of 199/- . But Vodafone send me a bill of Rs 1010.68. when i enquire about this on customer care they told that they have activated a 899/- rental plan . I have not made such type of request to them. Please resolve the matter. ANIL KUMAR

Vodafone deducted my 90 rs. money from a/c as they r saying I hv activate Fusion Club from internet at night 3:55 AM which is a lie. My mobile was off at night. now 1st time one of Vodafone agent said - you will get refund, but no refund received yet. 2nd time said - you wont get refund & cut the phone. now they have block my no. by calling Vodafone customer care. My concern is : 1. how can they cut my balance & activate any pack by using internet 2. why Vodafone agents lie to people & cut the phone 3. without proper solution how can they just block no. Vodafone are fraud. end of the day they will just deny every statement & you can do noting...

I was using Vodafone CUG plan for 6 months. I had free data and talk time plan. For first five months internet speed was normal. I was getting 25-30KBps downloading speed. Suddenly the speed dropped to 2-3KBps . I raised complaint and escalated it to their nodal officer. But they accepted their fault and gave no solution to the problem. They gave reason as in your area not enough infrastructure is there from our end so i am facing problem. Then i took a new sim card for data use. My area is Banashankari Bangalore. 560070

I am a vodafone customer by my mobile connection [protected], recently i had been charged for rs2800 for the DEC 2014 bill dated on[protected]. (ISD charge[protected] for 28 mins on 20/11/14), So no such call has been dailed by me and and no need to call that number/more over i dont have any contact with that number, Please refer my old history not even a single ISD call has not been dailed in my history. No friends/relatives in that country. When i checked the same with customer care from [protected], on 04th jan 2015, around 11.02AM for 7mins54 secs call with customer care representative they understand and agreed that its wrongly charged in dec 2014 bill and you can make complaint to RM team by calling 333 from my mobile number, Since today is sunday you cant make a call to them, actually they work for weekdays so please call them on monday, as the customer representative informed to me. But i tried to call that number and got response no such number is not in use. (333) So Please revert the bill amount about this ISD call charge ASAP.

My no is [protected], just last week i got this Number after portability. I recharged Rs127 for data balance but got only 1GB. My account was debited twice but got only 1GB, i made request to them to give 1GB credit or 127 talktime. 3 Mails i have sent buy no response. Poor service in the first week itself. Pl refund my money in the form of talktime or data balance. Jayant

{Abhimanyu}Good Evening! I am Abhimanyu. How may I help you? {shivam}sir my number till now active ...[protected] {shivam}not active {Abhimanyu}SIr, I deeply apologize for the inconvenience caused to you, be rest assured I will do my best to fix this situation. {Abhimanyu}Are you inquiring for the same number: [protected]? {shivam}yes sir... {shivam}i visteing vodafone store...countinuosly frm 29/12/14 to till date...but they harassing me...why i want ans ri8 now {Abhimanyu}I will take a minute to check this information. {Abhimanyu}Thank you for being on wait. {Abhimanyu}I find Tele-verification is pending on your account. {Abhimanyu}You need to call on 117 Toll Free to complete Tele-verification. {shivam}and i visted more 7 to 8 times till now ...they harassing me...why this type of {Abhimanyu} On successful Tele-verification account will activate within 30 minutes. {Abhimanyu}I find Tele-verification is pending on your account. You need to call on 117 Toll Free to complete Tele-verification. On successful Tele-verification account will activate within 15 minutes. {Abhimanyu}Is there anything else that I can help you with? {shivam}r u joking...my prepaid showing registration failed {Abhimanyu}Kindly share the 19 digit Sim number which is printed on it? {shivam}k... {shivam}[protected] {shivam}they given a sim before i that sim also not matching sim 19digit number... {Abhimanyu}Thank you for the information. {Abhimanyu}Let me check that for you. {Abhimanyu}Thank you for being on wait. {shivam}1 st they issue a sim another sim 19digit number...but that sim also not matched...and i again visited to store as per request o[censored]r senior supervisiour named roland...i visted store today at 12 o clock ... they replace the sim and assure me to wait 2 hrs it will get activated...i letf the store ... and after 2hrs i insert the sim on mobile then also sim shown registration failed...i again visited store...they said wait for 8 0 clock ...otherwise go to hell...i dont now what ur number or anything else... {Abhimanyu}I apologise on behalf of that Vodafone executive as you have been given by incorrect Sim card. {shivam}i want ri8 now to to open my line...bcz fault of store... {Abhimanyu}Okay Sir. {shivam}i need open my line ...its urgent for me...ri8 now {Abhimanyu}As you understand you can get the solution once you get correct physical Sim card. {Abhimanyu}I am too far from you and can not deliver Sim physically. {Abhimanyu}Hence you need to visit Vodafone Store. {Abhimanyu}Sms STORE to 111 (toll free) to find your nearest Vodafone Store, Mini Store or Self Service Kiosk or just call 111 Toll Free. {shivam}what d hell is dis going on...too...i am not issung sim...ur vidafone store r issung sim...so plz regret me...open my line ri8 now {shivam}my petrol is wasting...is it given ur vodafone stafff. {Abhimanyu}I apologise on behalf of that Vodafone executive as you have been given by incorrect Sim card. {Abhimanyu}As you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {shivam}vodafone store, uditnagar, odisha...the agent name is joseph {Abhimanyu}Okay Sir. {Abhimanyu}As you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {shivam}frm where i get the correct sim... {Abhimanyu}Vodafone Store. {shivam}never say that...last i visited store today at 6;30 pm... {shivam}what u want to say...that using vodafone services is a crimwe {shivam}just tranfer the chat to ur manager... {Abhimanyu}I understand the gravity of the situation however as you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {shivam}what the hell is this going on... {Abhimanyu}I do understand how frustrating that must be for you however as you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {shivam}just tranfer the chat to ur manger...otherwise i am going to share all these chat to facebook {shivam}and mail to the nodal officer {Abhimanyu}Please be online. {shivam}plz dont irretate me... {Abhimanyu}I do transfer this chat to our Technical Data support desk for your convenience. One of our expert would be connected with you shortly. I appreciate your patience. {shivam}k...sir...as soon as possible {Abhimanyu}Of course Sir. {shivam}hurry up sir {Abhimanyu}Sir, presently manager is not available. {shivam}plz try to connect...i n eed to talk to him ...ri8 now {Abhimanyu}I am sorry he/ she is not available right now. {shivam}i dont know anything...plz it better that dont irritate me...otherwise i am going to do so... {Abhimanyu}Is there anything else that I can help you with? {shivam}no...i want open my connection ri8 now {shivam}its very very urgent {Abhimanyu}I would have been happy to do so however it is not possible from our end. {Abhimanyu}I understand the gravity of the situation however as you understand you can get the solution once you get correct physical Sim card. I am too far from you and can not deliver Sim physically. Hence you need to visit Vodafone Store. {Abhimanyu}Is there anything else that I can help you with? {shivam}vodafone store is not giving me ri8 sim...tell should i do... {shivam}where should i go...plz tell me {Abhimanyu}You may visit another Vodafone Store. {shivam}give me adresss...in city rourkela...odish