Vodafone India Complaints & Reviews

Dear team, I have received my Vodafone bill for this month and I got very much surprised. Its Rs 3673!!! If you check my previous bills for last couple of years, I have never crossed an amount of Rs 1000 also and suddenly, my bill amount rose to Rs 3673. In fact when I was checking my bill it shows that I have used or downloaded something on December 17 which is of approximately 2gb which is not possible. I have this corporate number since last 3 years and my data usage has not gone beyond limit ever. If you check the history of my calls during this month's billing cycle only, I have called up your customer service couple of times complaining about my internet connectivity speed.Please check the history of my calls on November 28.I have also spoke to your representative today ([protected]) and even he agreed that how can I use so many MBs when I dont have good connectivity. I am a loyal customer of Vodafone since last so many years & I have been paying my bills on time without any issues. Please be noted that there was some issue at your end and I am not going to pay such a big amount as I have not used it. Please let me know if you need any details further. Swapnil Kotnis Dear team, I really do not understand how to explain you more than what I have already done. You are talking about the entire month's quota SMS and I am talking about one day's issue wherein the data is showing incorrect. Please understand that I receive hundreds of SMS from Vodafone when I am roaming etc, I might have ignore it. However, using data 1.9 gb (approx.) on a given day looks impossible for me. On top of that it was a working day!!! Even I am technically sound and from the IT background, I hope you guys understand how much time it takes to use such a big amout of data & the kind of connection speed required for the same. Specially its not possible when I am not getting a good speed. That okay!!! Please let me know how to disconnect this number (corporate) as I am not interested at all to continue the relationship with such a bad service provider who does not care about their loyal customers. Also kindly note that I am not going to pay the above mentioned amount in any case as I have not used it. Apart from that amount, I will pay my regulare bill. Thanks & good bye,

I wish to inform you that Systematic Knowledge Services Pvt. Ltd., Andheri, Mumbai (Vodafone Agency) has assured me to issue a new Postpaid number [protected] against payment of Rs. 300/-. Copy of receipt is enclosed herewith. As per my last email dated 20.12.2014, I already narrated that the said postpaid number is allotted to someone else, hence till date there is no response from their end. Please do the needful and take necessary action in the matter. Vodafone Care officer: Vijaya Kotkar Vodafone Service Request Number: [protected] Balkrishna Ukalikar M: [protected]

All telecoms Company are cheater. They are findout various way to deduct balance. During web surfing Show Pop Ad and deduct balance also don't ask conformation for that service also don't give proper information for duduction. When I call center they don't give proper information I loss 49 Two time need help. Also they deduct balance this way for many customer my no [protected] balance duct ion two time

Dear Sir/Madam, [protected] no mobile post paid connection using In the name of manik kumar paria where vodafone charged me 850 rupees as a usage charged..i am already activate rs 650 gprs rental plan. Within the rental plan Vodafone charged me Rs 850 as a download charges. This charge is already over the rental plan Now Vodafone want to learn me how to using Internet connection. From lasy 7 yers I am using mobile gprs so now its not possible. Vodafone forcefully charged me. So its my pain full request that kindly advise to Vodafone for recovery my unnecessary charge and kindly explain to stop this type of charge. Regards, Manik Kumar Paria Mobile : + 91 [protected] Email : manik.[protected]@gmail.com

Sir/ madam, My mobile no-[protected] is out of service. Last payment was done of Rs 5830.00 on 31/10/14 after the wave-off given by Vodafone. But in the current bill it is not waved-off. Only around Rs 700.00 should be the billing amount after that payment. 2-3 times I have visited your Vodafone store at Karol Bagh Metro station, New Delhi, but I have not found any satisfactory response, as the services are totally closed. I have also talked to the Vodafone Customer Care service. So, please correct my bill accordingly and activate my services. With regards, Amarjeet Singh email- amarjeet.[protected]@yahoo.in Mobile No.- [protected] Alternate Moblile No.-[protected]

There is major networking failure of vodafone mobile services in Mayapur area which is at Kharagpur behind DVC market, No step has been taken to restore the problem only in this area where I reside. People of this area are facing problem to communicate with others from this area or moving to other place which is under different networking tower. There are five vodafone connection in our family. Please take urgent step to rectify the fault otherwise we will be constrained to think for the best alternative. Gopa Ghosh Mayapur (Near DVC Market), PO : Talbagicha, Kharagpur - 721306 Mob : [protected]

Sub : Telephone No. [protected] Even before our query is solved, the outgoing is discontinued. Great VODAFONE personnel. Even your Vodafone Appellate people cannot handle this. It keeps repeating every month. Sheer harrasment to SENIOR CITIZENS. Please note that I was informed when I took the connection [protected] that the FNF service Of Rs. 49 is activated and several times it was discontinued as you will see in the last 6 months Bill the same was then credited to me after the many complaints registered by me. I am a Senior Citizen and cannot further afford to complain. [protected] spoke to Sudha, Tanishka and Jasmine dated 13/10/2014 [protected] dated 17/10/2014 [protected] dated 19/10/2014 given to Ridhima [protected] dated 21/10/2014 to Magesh {Ritin}Sir, may i know you want to activated immediately or bill cycle date? {CHARLES DSOUZA}yes immediate {Ritin}Okay Sir. {CHARLES DSOUZA}it should have been done from 1st oct {CHARLES DSOUZA}my complaint date {CHARLES DSOUZA}because when I see a huge bill I will not pay and give all your names in my complaint {Ritin}Sir, this is your request number [protected]. {Ritin}It will be activated within 11-Nov-14 14:28:06. {Ritin}Sir, on this number [protected] friends and family is activated within 11 november. COMPLAINT NO.[protected] DATED 8TH NOVEMBER 2014 Please note that I have a WiFi connection and have never asked for activation of Internet usage and why should Rs.478.48 be charged towards data usage as levied in your bill dated 07/12/14 Hence, I refuse to pay the same and request you to reverse the same. You cannot assure me that your billing systems are robust and accurate because then what is happening with me for the last 4 months, reversal of my billing amount would NOT have happened. I refuse to pay an amount due of Rs. 1239.07 and it is clear that this is a harassment to me because in the month of May I was charged 346, April 417, May 500 June 600, and every month it continued to increase which Vodafone always does for POST PAID services and see above the number of complaints I have made. I will throw the SIM out. I CANNOT AFFORD TO BE HARASSED ANYMORE.

I recharged 96 rs data card through internet on 16th December 2014 at 7.19 pm, after one hour when i did not get any activation sms at 8.18 pm i called customer care and talked with an agent named Ayan Bhattacharjee, he told me as i recharge online it will not activate, when i asked the reason why he could not give me any answer and wanted to proof that i had not recharge rs 96 and started to misbehave with me by telling i am using net for the first time and i only recharge 60 rs or 20 rs etc, and he did not listen to me further and disconnect the phone. after that at 8.25 pm i have got sms that my data pack is active.that is not enough for me as a punishment of calling customer care the agent Ayan Bhattacharjee called me at 10.26pm with a personal number ([protected]) and spoke with me regarding this with a very gruff voice and rough language.i just want to know who has given an agent the authority to call customer from personal number?I really love the service of Vodafone i never used any connection except Vodafone till now, but the customer care agent who has very little knowledge and always misbehave with customer. it is really a bad experience i could not forget this.As an old customer, I am requesting you to kindly take the matter seriously on your level.

In my previous plan Rs.249 I have 600 min local call + 3000 local SMS free. I will directly visited the Vodafone center regarding monthly plan changed as discussed with your team member I have changed the plan from Rs.249 to Rs.299.Your Vodafone team person explain this plan. In this plan additionally we added 1 GB 3G data and unlimited 2G Data but 200 Local messages only free. In my previous plan I am already having 3000 local messages free. So I just activate the Rs.299 plan and I am additional activated the message booster Rs.50 (1000 SMS). They are not telling with me monthly plan is separate and data plan is separate. If your team member will guide me properly why I have to activate the additional message booster Rs.50? They are telling like this only "Your rental plan is 299/- including call charges + Data plan." In this month i have received the bill from Vodafone they are separetely mentioned the amount and activate so many things without my knowledge.As discussed with vodafone care unit, you have been charged correctly for the same in the invoice dated.

my no [protected] charge 12rs std and local 40 pas next I charge 18rs local 1 pas /sec. But both not working I complained 4 to 5 time but not respond .my call rate one time 40 pas local, std 3m44s 6rs 75p.cut what is tish who given money

Hi Team, I have E_Connect_3G_ 375 plan activated on my number (+91-[protected]). According to this plan i get 1 Gb of 3G after that 2G unlimited data free surfing. But in my previous 3 months Bills i was unduly charged for the following packs with respective charges: Bill No: 1 dated 28.09.14 to 28.10.14, Bill no: [protected], PACK CHARGES(Rs 49) d2c mgossip_pack49 Bill No: 2 dated 28.10.14 to 27.11.14, Bill no: [protected], PACK CHARGES(Rs 49) wapvilla_ppd49 Bill No: 3 dated 28.11.14 to 28.12.14, Bill no: [protected], PACK CHARGES(Rs 99) d2c_ndtv_valuepk_9 I contacted the Customer Care Executive, through call and personal visit at vodafone they said you might have clicked some chargeable site or must have downloaded some paid apps. Since i was not sure at that time that’s why i did not argue or file a complaint, but in my current Bill dated 28.11.14 to 28.12.14, Bill no: [protected] i am again being charged with similar pack & their bill show Zero KB or 0 MB download PACK CHARGES(Rs 99) d2c ndtv valuepk 9. This time i am sure that i have not clicked on any chargeable content. So am i supposed to pay for this unauthorized charge for the rest of my life? I want this charge removed and this fraudulent service stopped please. i did not activate these services. I can’t pay 28.11.14 to 28.12.14, bill until remove the charges 99 Rs. I was using this number past 7 year with idea network I never faced these type of issue. I have portable my number last year idea to Vodafone only main reason was 3G connection. If you can’t reduce unduly charges 99 Rs (d2c_ndtv_valuepk_9) then unfortunately again I will closed my Vodafone number. If you want I will connect with Vodafone network then take necessary action ASAP.

From last two months i am using Vodafone official website, But its not working properly, 1 i am trying to recharge 451 3G data recharge nut i am not able to recharge this amount, actual recharge amount is 449 in a text box you put wrong amount 2 From yesterday i am not able to make simple recharge it was give me error, i am check with my Internet connection (3G) its prefectly fine...

Sir, I draw your kind attention that our mobile no [protected] continuous suffering from excess deduction made by your side. So, I cannot active due to excess main balance deducted since last recharge dates.Several days I call customer care but no complaint lodged on your side. Therefore I request you to lodged compaint and return our main balance Rs 50.00 Thanking you, Shyama Das email ID [protected]@gmail.com

Being charged for data without usage for several months now, Issue not resolve inspite of multiple complaints, Asked for de-activation of service out of frustration, even de-activation is not being do e in spite of multiple requests through, vodafone store(vijayanagara, Bangalore), online live chat etc... Still being charged every few minutes for, no data usage at all!!! Very disappointing!!!

I've complained several times about getting sms's for internet package recharge at odd hours of the night, but your agents are just not bothered. My Deepak Yadav of your helpline told me they are investigating. Here is the last message I sent to him: I do not know what kind of investigation you are carrying out since my wife got the same message again at 3.2.41 AM last night. And this after lodging repeated complains. This is appalling.You're just not allowing an old lady to sleep well. If you do not sort out this nuisance, I'm definitely switching over to Airtel.Please tell me what you're doing about it.

5Dec 2014 I lost my mobile along with Vodafone Sim Card (Mobile No [protected]).i called to customer care regarding same. these guys told me that the send a person to give me new sim. i summit my all related document and got sim([protected]) but sim not started. again i call them and summit all document and got another new sim([protected]) on 21 dec 2014. now both sim are not working. i call many time to customer care but no budy help me. they told me for wait and gave complain No. Today i spend almost 26 days but my sim not work. Devendra sharme [protected]

my no is [protected] and my name is saurav bhattacharyya. On 25 december 7:28pm i activated 2gb 2g RS196 unlimited internet pack on this no which has 30 days validity, On 30th December at 2:45am i received a message on my no that your previous internet pack has been overwritten by the new internet pack that is 25mb pack which valid upto 31.12.2014 . I didnt opt for this new pack and i havent recharged any pack of 25mb on my number . So i called vodafone customer care (111) to report this and resolve this and i told the customer service officer the same and i ask for to resolve this to get my previous unlimited internet pack but i didnt get any positive feedback instead the customer care officer told me they cant help me. The next morning i called customer service get any kind of feedback but i have not received any positive feedback . I have called several times and everytime a new guy is on the line and i am telling him the same story over and over . so they told me that they will transfer my call to senior supervisor but instead they cut the call every single time and when i called next time they said we cant cut the call.it happened 3 to 4 times and after this whenever i am trying to talk to customer care the option via which i talk to customer care executive on 111 number is not transferring my call to any customer care executive, instead its repeating the same menu over and over again . I did not opt for that 25mb pack and i want back my previous internet pack on my number but i didnt get any kind of feedback from them they reacted that its not their service and they cant do anything and they cancel the option via which i will further talk to any customer care executive .

Sir Customer care not giving sure information and now they barred my mobile no.No.[protected] for customer care calling. Please take strict action against such customer care like ankasnah sharma who have no sense that how to talk with a customer.

I have 2 corporate postpaid numbers from vodafone. they are adding some downloading charges in bills. No use of talking to customercare as they only saying that sir you have downloaded something. but these kind of things I do not download and these are also useless kind of things. I have not downloaded anything. I have 1 GB free data in my pack. apart from that in office and at home I have wifi. mobiledata is only used when I am in car or in moviehall/restaurents. VODAFONE is ditching customers I am quitting to vodafone after paying 1000 rs uselessly to these in last 3 months.

hi am amjath, am using vodafone services from past 3 months, in 3 months my balance get detected without any proper reasons. From 1st 2 months they detected 90 rupees monthly 45 rupees, this month the detected 100 rupess . today morning 30th dec i contacted customer care they did not give any proper response, but am wating on call for 30 minutes, but i didn't get any proper response from customer care. please help me needful as soon as possible.