Vodafone India Complaints & Reviews

In my previous plan Rs.249 I have 600 min local call + 3000 local SMS free. I will directly visited the Vodafone center regarding monthly plan changed as discussed with your team member I have changed the plan from Rs.249 to Rs.299.Your Vodafone team person explain this plan. In this plan additionally we added 1 GB 3G data and unlimited 2G Data but 200 Local messages only free. In my previous plan I am already having 3000 local messages free. So I just activate the Rs.299 plan and I am additional activated the message booster Rs.50 (1000 SMS). They are not telling with me monthly plan is separate and data plan is separate. If your team member will guide me properly why I have to activate the additional message booster Rs.50? They are telling like this only "Your rental plan is 299/- including call charges + Data plan." In this month i have received the bill from Vodafone they are separetely mentioned the amount and activate so many things without my knowledge.As discussed with vodafone care unit, you have been charged correctly for the same in the invoice dated.

my no [protected] charge 12rs std and local 40 pas next I charge 18rs local 1 pas /sec. But both not working I complained 4 to 5 time but not respond .my call rate one time 40 pas local, std 3m44s 6rs 75p.cut what is tish who given money

Hi Team, I have E_Connect_3G_ 375 plan activated on my number (+91-[protected]). According to this plan i get 1 Gb of 3G after that 2G unlimited data free surfing. But in my previous 3 months Bills i was unduly charged for the following packs with respective charges: Bill No: 1 dated 28.09.14 to 28.10.14, Bill no: [protected], PACK CHARGES(Rs 49) d2c mgossip_pack49 Bill No: 2 dated 28.10.14 to 27.11.14, Bill no: [protected], PACK CHARGES(Rs 49) wapvilla_ppd49 Bill No: 3 dated 28.11.14 to 28.12.14, Bill no: [protected], PACK CHARGES(Rs 99) d2c_ndtv_valuepk_9 I contacted the Customer Care Executive, through call and personal visit at vodafone they said you might have clicked some chargeable site or must have downloaded some paid apps. Since i was not sure at that time that’s why i did not argue or file a complaint, but in my current Bill dated 28.11.14 to 28.12.14, Bill no: [protected] i am again being charged with similar pack & their bill show Zero KB or 0 MB download PACK CHARGES(Rs 99) d2c ndtv valuepk 9. This time i am sure that i have not clicked on any chargeable content. So am i supposed to pay for this unauthorized charge for the rest of my life? I want this charge removed and this fraudulent service stopped please. i did not activate these services. I can’t pay 28.11.14 to 28.12.14, bill until remove the charges 99 Rs. I was using this number past 7 year with idea network I never faced these type of issue. I have portable my number last year idea to Vodafone only main reason was 3G connection. If you can’t reduce unduly charges 99 Rs (d2c_ndtv_valuepk_9) then unfortunately again I will closed my Vodafone number. If you want I will connect with Vodafone network then take necessary action ASAP.

From last two months i am using Vodafone official website, But its not working properly, 1 i am trying to recharge 451 3G data recharge nut i am not able to recharge this amount, actual recharge amount is 449 in a text box you put wrong amount 2 From yesterday i am not able to make simple recharge it was give me error, i am check with my Internet connection (3G) its prefectly fine...

Sir, I draw your kind attention that our mobile no [protected] continuous suffering from excess deduction made by your side. So, I cannot active due to excess main balance deducted since last recharge dates.Several days I call customer care but no complaint lodged on your side. Therefore I request you to lodged compaint and return our main balance Rs 50.00 Thanking you, Shyama Das email ID [protected]@gmail.com

Being charged for data without usage for several months now, Issue not resolve inspite of multiple complaints, Asked for de-activation of service out of frustration, even de-activation is not being do e in spite of multiple requests through, vodafone store(vijayanagara, Bangalore), online live chat etc... Still being charged every few minutes for, no data usage at all!!! Very disappointing!!!

I've complained several times about getting sms's for internet package recharge at odd hours of the night, but your agents are just not bothered. My Deepak Yadav of your helpline told me they are investigating. Here is the last message I sent to him: I do not know what kind of investigation you are carrying out since my wife got the same message again at 3.2.41 AM last night. And this after lodging repeated complains. This is appalling.You're just not allowing an old lady to sleep well. If you do not sort out this nuisance, I'm definitely switching over to Airtel.Please tell me what you're doing about it.

5Dec 2014 I lost my mobile along with Vodafone Sim Card (Mobile No [protected]).i called to customer care regarding same. these guys told me that the send a person to give me new sim. i summit my all related document and got sim([protected]) but sim not started. again i call them and summit all document and got another new sim([protected]) on 21 dec 2014. now both sim are not working. i call many time to customer care but no budy help me. they told me for wait and gave complain No. Today i spend almost 26 days but my sim not work. Devendra sharme [protected]

my no is [protected] and my name is saurav bhattacharyya. On 25 december 7:28pm i activated 2gb 2g RS196 unlimited internet pack on this no which has 30 days validity, On 30th December at 2:45am i received a message on my no that your previous internet pack has been overwritten by the new internet pack that is 25mb pack which valid upto 31.12.2014 . I didnt opt for this new pack and i havent recharged any pack of 25mb on my number . So i called vodafone customer care (111) to report this and resolve this and i told the customer service officer the same and i ask for to resolve this to get my previous unlimited internet pack but i didnt get any positive feedback instead the customer care officer told me they cant help me. The next morning i called customer service get any kind of feedback but i have not received any positive feedback . I have called several times and everytime a new guy is on the line and i am telling him the same story over and over . so they told me that they will transfer my call to senior supervisor but instead they cut the call every single time and when i called next time they said we cant cut the call.it happened 3 to 4 times and after this whenever i am trying to talk to customer care the option via which i talk to customer care executive on 111 number is not transferring my call to any customer care executive, instead its repeating the same menu over and over again . I did not opt for that 25mb pack and i want back my previous internet pack on my number but i didnt get any kind of feedback from them they reacted that its not their service and they cant do anything and they cancel the option via which i will further talk to any customer care executive .

Sir Customer care not giving sure information and now they barred my mobile no.No.[protected] for customer care calling. Please take strict action against such customer care like ankasnah sharma who have no sense that how to talk with a customer.

I have 2 corporate postpaid numbers from vodafone. they are adding some downloading charges in bills. No use of talking to customercare as they only saying that sir you have downloaded something. but these kind of things I do not download and these are also useless kind of things. I have not downloaded anything. I have 1 GB free data in my pack. apart from that in office and at home I have wifi. mobiledata is only used when I am in car or in moviehall/restaurents. VODAFONE is ditching customers I am quitting to vodafone after paying 1000 rs uselessly to these in last 3 months.

hi am amjath, am using vodafone services from past 3 months, in 3 months my balance get detected without any proper reasons. From 1st 2 months they detected 90 rupees monthly 45 rupees, this month the detected 100 rupess . today morning 30th dec i contacted customer care they did not give any proper response, but am wating on call for 30 minutes, but i didn't get any proper response from customer care. please help me needful as soon as possible.

Sir, My name is Pramod Sonare. I am MSEDCL emplyoee. A vodaphone customer. I have get my monthly post paid bill Rs 4615.62 for the month of November-2014. My mobile no. is [protected]. The bill is abnormal, Please lookafter it and solve my problem.

Dear Sir, I have been using the post paid connection since long. Where I used to get a monthly bill of Rs. 800 to Rs. 1000. I was happy with the service. While interacting with your customer service team they have approached me with the great idea of changing my plan. Where they have introduced Red 899 plan. They have said considering my usage it will be a better option if I can shift to Red 899 plan. I will be more beneficial. Indeed I fell into the trap & accepted the plan. Nothing has changed in terms of service, only I have started getting 3G connectivity instead of 2G. However the speed was the same. Where I have already made a complaint 15/20 days back. I was shattered by the fact that this time I have received a bill of Rs. 1500. I have made a complaint with complaints team vide docket No. [protected]. However nothing has happened. Request you to take the complaint & change my plan back to the earlier one & change my this month's bill considering the earlier plan.

Dear Mr. Vodafone I have used approx 450 MB data. You provide me 200 MB free data & I have used only approx 250 MB more data. For this you have charges for Rs 980+Service tax Approx. 1150/- without any prior information. you are requested to write off this amount. Otherwise will quit & also go to consumer court. & I will also quit all my Vodafone corporate connection. Thanks Ajay Kumar Jha Mob-[protected]

Hi Team, I had changed my plan for my Vodafone no: [protected] on 12 Nov 2014 to E-Connect-3G-299-New as per the message I have received. After my bill got generated on 7 Dec 2014, I can see that there are 3 monthly rentals charged (see Pic 1). After having a word with the customer desk guy, he says I had change my plan twice due to which 3 monthly rentals have been added to my bill. Can you show me any communication I have sent to convert my plan the second time??? Neither did I get any message from Vodafone telling me that my plan had been change for the second time in the same month. Do things work as per your convenience or it is customer’s convenience you look at???

Hi, 2 days before i made a call to bangalore..it automatically disconnected the call after two mins(approx) talking..when i see the balance more the RS. 100 were taken from my balance..i confused and never made a call to customer care..yesterday i checked my last three charges(my friend told me to check)...RS. 99 charged for NDTV package or something...then i called to customer care to report it..they said you downloaded some NDTV ads thats why these amount was charged...i never saw the ad and i never downloaded anything like that...they charged me some wrong reason..i am feel worse for this service..i am waiting to see your action..my number is [protected].. Thank You.

Hi, Since 2/3 months I am getting charged under the head "Downloads". I have chatted / phoned / emailed to Vodafone Support but they provide predefined monotonus answers. My simple query is : Which are the chargeble websites causing this extra charges and how can I block it so that in future i don't get these charges in my bill. See my today's chat with Vodafone Support: Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Pradeep}Good Morning! I am Pradeep. How may I help you? {Prashant}HI {Pradeep}Hello! How may I assist you? {Prashant}REF NO. [protected] {Prashant}[#4838086] {Pradeep}Thank you for the information. {Pradeep}May I know your query ? {Prashant}Check the ref. no. in your records ... {Pradeep}Okay Sir. {Prashant}I don't have time to repeat it again and again ... {Pradeep}No issue Let me check this for you. {Pradeep}Are you inquiring for the same number: [protected]? {Prashant}3 times I told over email ... {Prashant}yes {Prashant}Go through the emails and let me know simple information: {Prashant}Which application is responsible for over charging in my Bills ... {Pradeep}I am checking but which number you provided that is not matching . {Prashant}Great! {Prashant}take this latest service req. no. {Prashant}[protected] {Pradeep}Let me check this for you. {Pradeep}Sorry for this but this number is also not matching ? {Prashant}Vodafone is simply great! ... {Prashant}My email communication with your support gives this no. only ... {Prashant}anyway forget it ... {Pradeep}Okay Sir. {Prashant}I will explain my query {Pradeep}So you have requested this through EMAIL ? {Prashant}Since 2 months, I am getting charged for "Download Charges" ... {Pradeep}Okay Sir. {Prashant}This month bill also has Rs.99/- of charges against "Download Charges" ... {Prashant}Now, I can see some links like hello1_tvalls being shown in the bill. {Pradeep}As per the process if you visiting any chargeable web site and you have data plan then also you will get charge for that as download charge however web site is chargeable. {Prashant}My question is simple: Which application should I uninstall so that I don't get charged again next month for this ... {Prashant}So, I want to know which are those websites or applications ... {Pradeep}Sir that is not application . {Prashant}Ok. You say it's website ... {Prashant}So, which is this website ?? {Pradeep}Some time you have seen pop up is coming when you visiting web site . {Prashant}Now, this answer I am getting since last 2 months ... {Prashant}I want to know the exact website ... {Pradeep}Mostly that is chargeable if you clicked on by mistake then also you getting charge for that in your bill. {Prashant}for which you have charged ... {Prashant}I have understood all your theory ... {Prashant}Tell me which is this website ... {Pradeep}For the privacy of your account, I need to ask you a few questions, before I proceed. {Prashant}yes {Pradeep}May I know Your Date of Birth ( Date/Month/Year ) and Email Address registered with us? {Prashant} XX August XXXX {Prashant} [protected]@gmail.com {Pradeep}Let me check this for you. {Pradeep}Thank for the verification. {Pradeep}As I have checked we have only this details in your bill 22/11/14-22:34:43 hello1_tvalls****** 0:00 99. {Pradeep}For which you have charge . {Prashant}This I know ... {Prashant}I want to know the website ... So that next month I don't get this charge {Pradeep}So we have this details only . {Pradeep}For which you have charge that I explained . {Prashant}Then how should I control my bill ??? {Prashant}Tomorrow, you will say Rs.1000/- for download charges ... {Pradeep}I regret the inconvenience caused to you. {Prashant}& you will not have any details ... {Prashant}No. Regret will not work ... {Prashant}I want solution for this ... {Prashant}I am really fed-up ... {Pradeep}For which you charge that only we explain or print in bill not more then that . {Pradeep}I have provided details which we have . {Pradeep}Not more then that . {Prashant}Transfer this to your manager then ... {Prashant}Don't waste my time ... {Prashant}You are unable to resolve my query ... {Prashant}TRANSFER THIS TO YOUR SENIOR ... {Prashant}TRANSFER THIS TO YOUR SENIOR ... {Pradeep}Please be online. {Prashant}I am online {Pradeep}Okay Sir. {Pradeep}Thank you for waiting I have contacted to my senior about your query If you wish then I will send waiver request from my side ? {Prashant}Yes. & tell me how to avoid this in future ... otherwise story will continue ... {Prashant}I don't have time to raise a waiver request every month ... {Prashant}So, raise a waiver request now and solve this permanently ... {Pradeep}Sir, usage is depend on your when you going to visit web site then you need to clear this is chargeable or not however we don't have such web site names which is chargeable other wise again you will get charge same like this . {Prashant}Then how to control my bill ? {Prashant}Have you raised waiver request ????? {Pradeep}I am sending request Please be online. {Prashant}ok {Prashant}You are unable to answer my question ... If I don't know which websites you will charge for ... how can I control my bill ??? {Prashant}Are you there ? {Pradeep}Yes Sir. {Pradeep}I have told you that that is depend on your how you use . {Prashant}What do you mean by that ? {Pradeep}Avoid to visit chargeable web site . {Prashant}Right. For that, I should know chargeable websites ... {Pradeep}We don't have details about that . {Prashant}That's what ... {Prashant}You advise me not to visit chargeable website ... but don't tell which are those websites ... {Prashant}Then how can I control my bill ?? {Prashant}Do you have any facility where in I can block all chargeable websites ??? {Pradeep}This is your request number [protected] and you will get revert for that in 2 hours . {Prashant}You have wasted my around 30 minutes without giving any solution ... {Prashant}Very Bad Support ... {Pradeep}I regret the inconvenience caused to you. {Prashant}You are still giving he same answer ... {Prashant}No query resolved ... {Pradeep}I have provided that details which is available from side . {Prashant}You are wasting my time ... So, I am closing this chat now ... {Pradeep}I can provide any wrong information which we don't have .

Hi My name is Mithun Kashid
A Vodaphone customer
Today I have get my monthly Post paid bill for mobile
Number is [protected]
In my current postpaid bill (month Dec 2014 bill) Vodafone unnecessarily charged me Rs 750 /- for "MI_CAP_750_30d_R_PROMO_3G " Plan for which I don't know on what basis they charged this much amount as I am not activated such plan in my regular monthly billing plan
So I would request kindly exclude/reverse Rs 750/- from current bill of December 2014 bill
I need this reversal before my current due date which is on[protected]
Otherwise I am not going to pay any single penny to Vodafone India company.

Thanks & Regards,
Mithun Kashid

Sir My number is [protected]...i recently ported my Vodafone postpaid to Vodafone prepaid... I cleared all the bills n formalities...i got msg of porting to prepaid but my sim is not activated till now ...its been 10 days...please look after it and solve my problem