Vodafone India Complaints & Reviews

I have been using my vodafone no [protected] since last more than 8 years. Myself Ranjan Chauhan and I am working in Bank of Baroda as Manager and having post paid CUG connections. I was having 2 CUG Bank of Baroda post paid connections. One number is [protected] and another is [protected] . I was having Internet Data Plan of Rs. 199/- in [protected] and no [protected] was not in so much use. Moreover I am having WIFI connection in my branch. So I was having least use of Internet in my [protected] number and [protected] was not in use for Internet at all. Bill of [protected] was coming Rs. 111/- every month. 99 monthly rental and S.Tax i.e. Rs. 111. In the months of sept and oct 2014 bill came of Rs. 2537.44. Now showing overdue of Rs. 2458.45/-.this was wrong bill and i complained frequently with vodafone customer care and at vodafone store Gurukul ahmedabad. But nobody was attended my request to rectify the same bill which was wrongly drawn to my this number.I am not using Internet on that number. In past also this kind of error happened and your company has reversed the wrong amount of bill at Palanpur Vodafone Store.But here at Ahmedabad no body has attended my request and they misbehaved with me. Moreover frequently they are calling to pay this overdue and I have to repeat all this all the time to all of them. So ridiculous al these. Extremely poor your service is. I gave written application to cancel that number at vodafone store at gurukul Ahmedabad and I mentioned the reason for that in my application as wrong bill generated. But your company has cancelled my another CUG nos [protected] and [protected] without informing me on 10/01/2015 and put me in difficult situation.I have purchased new CUG no [protected] in place of [protected] and this no also your company has deactivated. Due to your these kind of bad services and harassment, sudden deactivation of my nos without informing me, at that time i was unable to contact anybody in need o[censored]rgent because all that your company did without informing me and your company sent message that they stopped services of my these numbers as per my request. Your company cant do this, not fair. This is cheating.Now outgoing and incoming both are restricted on my these two nos. And meanwhile MCI has been also activated on my no [protected] without my concern. I could nt sent msg to stop that service due to no outgoing service. I am supposed to receive so much important phone calls and verification codes on my number [protected]. But due to your fault I have to suffer. Let me clear that if you will not provide solution and if you will not activate service of my nos of [protected] and [protected], I will complain to TRAI tomorrow. You can contact me on my branch land line no[protected]/230530.

Hay sir, Would you like to inform that Vodafone company deduct my mobile balance anytime without resions and when i call to Customer care for know Deductions Resions then they Use abuse word and misbehavior with me like as no speaking in call and disconnect the call, tranfer The call on best offer line no .

dear sir, we have pay the bill 17/1/2015 this date and receipt no. is 5732 and address is vodafone mini store rishi communication office ground floor sentaral bank B.S. complex naya bans sec.15 noida. my mobile no. is [protected] i am amount paid 700rs but they are still saying could not reasive any payment. today so many time i call to vodafone costumer care they are not giving me right sollution till now. i am so many frusted this compony. please help me to shot out my problems i want to portibility my no. any other compony. name:- bhagwati kaushik mobile no.- [protected] [protected]@gmail.com

I have two numbers of vodaphone services [protected] postpaid and [protected] prepaid. dt 18/01/2015 at night 10/06 minute i am rechare 251 rupees through my debit card [hdfc] for my talk time . when money shifted after 10 minutes message come in your 3g net recharge for one month ...so my complain is i am not shifted money for net recharge, i want to talk time company recharge without give input/ or confirmation recharge 3g net why, , , , , , , , , , , please help me your ministore amreli gujarat[akshar enterprize] branch not working satisfied please help

Dear sir, I am your customer since from BPL mobile.Last month I don't know my bill amount and i have not received the last month bill in till date.So i don't pay the amount in time and i am mentally disturb this Pongal period. But we have manage the other Post paid in BSNL.In future this problem is not create in your side. This is for my request. S.m.masanamuthu

I am vodafone post paid customer my mobile no is [protected], I visited their vapi customer service outlet for transferring ownership of above mentioned mobile no, they gave set of forms and informed about certain documents required for transferring the ownership. i went to the store again after collecting all the required documents but then they asked for other documents which they have not mentioned earlier and they asked for rs 500/- as deposit for the transferring documents which i was not told about in my earlier visit too their branch i told them they should have informed me during my first visit and the charge they are leving for transferring the ownership is not as per their company rules. hearing this the customer service officer started to abuse me and told me to leave the premises. Regards Sujish NAIR

Dear Sir / Madam I am Saswata Nath from Barrackpore, Kolkata using the number [protected], which is ported from Airtel to vodafone postpaid Last December. On 16th January one sms forwarded by Vodafone care at 17.30 hrs that i have to clear my pending bill of amount Rs 557.29 within 8th January 2015 (the date which is already expired) to enjoy uninterrupted service, which i reported to the Vodafone mini store at Barrackpore, they advised me to clear the bill ASAP so that the service will resume to the number. I did the same on the same date and paid the pending amount to airtel store at saltlake city center -I and submitted the hard copy of payment receipt on the same evening at Vodafone store near salt lake citycenter - I, Upon asking to one of their executive at Vodafone store that "when the service will resume", they told me that "your service will resume within 2 working hours", but unfortunately till 20.01.2015 the service is not activated on my number, on 18.01.2015, I called several times to Vodafone care (111 Vodafone customer care), now they are telling that as my credit limit is Rs. 3500, which is exceeded, due to the internet service which is provided by Vodafone (which is a handset bundle offer i.e. 2 months 2 GB 3G internet free on my handset which is Note-3 N9000)itself, so my outgoing call is barred and also asked to speak with some senior person, but they kept me holding in total 45minutes but no senior person attended the call, moreover they are asking to pay some more amount before my payment cycle, so that they will resume the service. I didn't opted for the offer from myself, it was Vodafone who gave me the offer and now restricting my call due to that offer only. It is requested to you kindly help with your valuable action. Attached please find the payment receipt which I paid against my ending bill with my previous service provider. Thanking you, awaiting for your valuable reply Saswata Nath Kolkata

On 20.01.2015 i made online fee payment for ibps exam registration of Rs.50/- through my HDFC Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below.

I, Uttam De, am a customer of vodafone service for the last 6 years.My contact no. is [protected]. At first it was prepaid connection but since 2014 I have converted it in postpaid.Have totally shocked when I found that I have been charged an amount of Rs.16703.76 for only 8 days (i.e. from 21/11/2014 to 02/12/2014).Without my knowledge and without any sms alert how it could be charged such a huge amount.Please analyse the bill properly and send me the correct bill which I can afford.Me & others had a faith on vodafone thats why me, my family, friends and my surroundings had been using its service but seeing this bill we all are compeled to find options.Please do some immediate action so we can keep our faith on vodafone.

Hi There, It has been very painful to share this bad experience with you. I am quite an old customer and never faced this kind of issue. Problem I have been charged with 297 rs(screenshot attached). Please refund this amount There have been incorrect entries in my bill for some downloading charges(as shown) which I never did. For e.g. one entry was having details of HELLO1_TVALLSOUTH and charges of Rs99, I checked my mobile details and there is no entry of such kind. Please provide details of all the downloads mentioned in screenshot or reimburse the amount. As without any details how can I get convinced that I have been charged with correct thing. Hoping for you quick and positive response Regards Mukesh [protected]

I have purchased 10 user wi fi dongle from go mobile nehru place delhi on 28th december 2014 but till now i am not able to use internet i have contacted customer care more than 20 times visited siore and done whatever i could have done . because of all this I have used internet of more than Rs 600 while i was outside delhi. kindly let us know what we should we do where should the costomer go and why only the customer suffer financialy, mently and unecessary investing time Details are Sim No [protected] Mobile no [protected] Wi fi DAF 313 Wi fi key j21A436831 Alternate contact No [protected], [protected] Email [protected]@gmail.com

Hi Sir, Again, this is the fifth time I am requesting for the below mention number to be inactivated. Previously I called your customer service and spoke with several representatives (Kirtiga, Syed and several others) and was promised my Vodafone number would be disconnected. However, they have failed to cancel the number for the past three months and keep sending me bills. Seriously, this kind of business is very bad and disappointing. It would be greatly appreciated, if you could have my number inactivated and closed.. Client Name : Sean Stephen Gass Phone Number : [protected] Email : [protected]@gmail.com Current City : Coimbatore Thanks & Regards, Sean Stephen

Dear sir, My name is Bikash Roy, mobile no. [protected].I recharge 3G data @147 for 28 days as special offer.After 1 week the retailer accidentally recharge 250 MB @52 for 1 week in my number.So my 3G data exhausted and 2g data activated.After end of 2g data pack 3g not restarted. My question is why is it possible?If this is the company rules then anyone can intentionally harm for any person by only 25 mb @5. So i requested to you please change this rule not only for me but also for any person. Thanks and regards Bikash Roy

Vodafone postpaid bill for the month of DEC11/2014--JAN10/2015 showing excessive data usage...My email ID is [protected]@gmail.com pls send me the detailed bill of my usage showing the visited website history with time.thanks in advance

Sir, complaint number:[protected] Requested for song"illayavan" film as per the system song has been activated but while we hearing other end some other song activated regarding same has escalated to many time. Rs 15 has debited for song change as well as debit Rs1 /per day. kindly look into the matter Regards, Amalan

first of all sorry for my bad english. my name is sidharth. from kerala. this is my new Vodafone connection [protected] I took this sim connection for better internet and many of my friends told me that several data packs and good offers.. thats why I took this sim. on[protected] I had got a message from vodafone. it says " recharge 49rs data pack for 200mb 3g from vodafone app and will credit 824 mb 3g with in 24 hour. yesterday I was recharge like this. and till now I didn't got other MB. now I think that this was prank and promotion technique of their Vodafone app. so please help me. i wish that now onwards no one is cheated like this. Vodafone cheaters :/

Dear Vodafone, This is regarding my phone internet whenever i start internet with 3g on my apple i phone 5 it start searching network all the time.my phone number is [protected]. i have already placed a complaint in customer care. but not resolved. This is forcing me to change my network carrier to airtel or someone else. please respond to this mail on urgent basis

I have the same problem. I have been deducted Rs. 99 for this random link 'shotformats', which I am not even aware of. I spoke to a lady at their customer care, who spoke to her manager and said that the balance will be refunded to me, but just before taking the complaint number the call got cut. After that I could not get in touch with her, and the other 'insensitive' officials that Vodafone has bluntly said that I HAVE TO PAY for this. I want this matter to be resolved by Vodafone as soon as possible, because I will not be paying for something I have not used. If need be I will get my number ported to some other company. So kindly get this resolved.

I am the customer of vodafone prepaid no : [protected] and i have done the recharge of rs 70 on 15/01/2015. I have a complaint regarding deduction of rs 50 done from my balance and when i call customer care 111 and talk to The customer care executive he asked me to do a Y Typed massage to 6789 and promise that refund should be done in my account but when its not done i Again call customer care where they put my call on iVR section where i have to disconnect the call. I even done a complaint call on 198 complaints only cell and i face the same problem and this is not enough. Now i am not able to make call to the customer care they shows me a massage called ham (is samay apki nivedan par karyavahi larne m asAmarth h) Please do the needful as i am very disappointing with your serviCe

I switched to Vodafone postpaid corporate sim card in October from Vodafone prepaid card through a relationship officer of vodafone (Mr. Anand Poyrekar). I had asked him to activate a 2G internet plan which he told me will be of around Rs. 145 or 150. I had also asked him to activate the roam like home facility on my phone. I had number of phone calls exchanged with him telling him that he has to activate the 2 plans and he told me that it has been activate and i can start using the services reasoning sometimes the customer may not get the activation messages. But to my shock I was slapped with a bill of rs.2313. I was expecting a bill of Rs 145 (for the internet plan) + Rs.99 (for talktime plan) (Total max around 400) but this big bill i wasnt really expecting. I again called up anand and he told me the person he had asked to activate this services has left the office and had forgotten to activate my services. But he again assured me that the bill will be reversed for next month if i pay for this month as he had already spoken to his boss on this matter. The story continued for 15 more days. And this is when I started disbelieving him. I called up Customer care and selected a plan myself of rs299. Which got activated in the mid of next billing cycle. By now I was expecting that the 1st half of my bill would again be high as anad had don nothing about my payment reversal. Next month I was charged witha bill of Rs.1300. I again paid fearing my important calls would be missed if the services are discontinued. Anand had also given me his colleague mohit kapoors number stating that he will help with reversal. But Mohit too failed in his attempt stating that it is no where documented that you had put up a request so the reversal is very difficult. I again called up Anand he told me that we our currently busy meeting our targets and cannot entertain such social service activities now. After few days I learned from Mohit that like me Anand had mis sold many o[censored]s and left the job. I had also written to Vodafone care corporate assist appealate authority and had personally visited vodafone offices. Every one turned me down and were very rude.