Vodafone India Complaints & Reviews

Hello, My name is Jince George. I am been with vodafone for more than 5 years. Till 2013 I was getting good services from vodafone. Day before Yday ie, 6th of jan 2015 49 was deducted from my mobile without my knowledge. The same amount has deducted on 7 th jan 2015. I called the cx care vexecutive on 8th and explained my situation. I told him am in roaming and my father is in hospital and you people took money without my knowledge. He told he will refund the money of 99 ie 49+49+1which was dedcted on 8 th jan 2015 that makes a total of 99 will be refunded..after sometime i got the mssg saying that 1 rs will be refunded back to me. Again I called the cx care and the lady was so helpful and she told she cant refund the 6 th Jan amount because its more than 24hrs and she can refund only total of 50 rupees for the ticket number [protected]. I got the 50 rupees back to my account as she promised. But later again 49 got deducted after 2 hrs..When I call the cx care people they told they don't know.The call went to firstsource Company guys working in Ecospace Pritech building. I ask them 3 times to trasfer the call to the manager they transferred but none of them pick the call and then disconnected the call. Now wht should i do if vodafone is deducting the amount every day. Can I go with any other service provider. I am scared of recharging my mobile. Is this the way you treat your customers. Every week this will happen and i need to call them for refund. Thje executive doesnt know to handle calls and they don't even ask the customers permission before placing on hold. No call structure. Now i need my money back. So pathetic services. Firstsource guys spoiling the value of customer service. Regards Jince George [protected]

Hi I am not able to use your 3G data service due to some technical issue at your end. This happens at-least 15 days in a month for 10-12 hours a day. All the people in my office are facing same issue. I have already logged complaint in past for the same also new complaint on 06/01/2015. Your customer care told that it will be resolved in 48 Hrs. I went to Vodafone Mini Store (Infront of IT Tower Kharadi Pune) they said that they are also facing the same and can’t take any complaints as they don’t have any network, The person behind the desk, shamelessly suggested me to PORT OUT. I have recharged with 451 Rs. Which says that I will get 3G service for 28 days, but due to your technical issues I don’t get the service. Which is deficiency in the service, and I should be entitled for extended validity of this pack. I called on your customer care and talked to senior executive Ganesh Mothe, He refuse to acknowledge this and didn’t even took the complaint for deficiency in service. (On date 07/01/2015 at 4:30 PM). He Just say “Sorry Sir”, for 100 times but didn’t provide any reason for not extending validity when there is no service. Can you please tell me why? Legally you are bind to provide the 3G service for 28 days, but for half of my validity period I get no service. Prepaid validity don’t mean that you will take money but not provide any service. Please respond with the reason, why can’t you extend the validity for no service? All the below mentioned numbers are facing the issue. [protected] / [protected] / [protected] If I don’t get the extended validity then I will take this to Consumer court for deficiency in service. Ashutosh Jain Mobile [protected] [protected]@gmail.com

Hello - I am Ramesh - [protected]. It just came to my notice that my balance had got too low. i checked my Vodafone Account And Came to know that a amount of Rs. 30 had been deducted in the name of "HelloStore". I had done nothing but the Balance had been deducted. I tried Customer Care But Nobody Responded. To Vodafone - I want my balance back as it had been deducted without my Notice. Regards, Ramesh ([protected]).

Dear Sir, I'm JaiKumar Belani currently in Dubai bearing Vodafone prepaid number +91-[protected]. Inspite of requesting several Vodafone Care Customer agents over the call center number and also visit to their office. Its been 12th day and still I don't have international roaming. Emailed Nodal Officer as well but never heard back from them also. I request authorities concern to highly take action and fine Vodafone for the unprofessional and unethical practices.

Dear Sir, I am working in Ministry of HRD Department of Education, New Delhi. My mobile ([protected]) was fallen somewhere after that I was file a FIR for the same. Yesterday on 7th January 2015 I went to Vodafone Store Sector 18 Noida for issue duplicate sim. As per direction by executive I give the all document including FIR, Photo, ID proof and 50 Rs. for activation charges. Executive give me New SIM and give me assurance that myr mobile number will be activate after 2 hours. But yet now it is not activate. In this regard I call to your customer care and live chat but not solved this issue. My mobile number which not working is [protected] In this regard please take necessary action or very urgent basis. With regards Durgesh Kumar Sharma [protected]

I received a call from Vodafone about an offer of different plan. I listened to the same. The guy at other end told me that I will receive a confirmation call and only after my confirmation, the new bill plan will be activated, if I agree for the same. However, without any further call, my billing plan was change to the new plan (which I didn't want at all) and I got SMS regarding the same. When I called the customer care, they told me to send an email to corporate.[protected]@vodafone.com. But even after sending email, my plan is not yet changed. Now I once again mailed to the same address and following up the matter. It is really a harassment for the customer. It seems that even if they revert my plan, they will charge for the new plan for the period I made to use the newer plan. Makarand Padhye. [protected] [protected]@yahoo.com

My problem - The worst kind of customer care experience ever. I moved out to US from Mumbai in September and wanted to change my postpaid blackberry plan to a minimum monthly rental (99/-) without any Blackberry services active. I have sent them more than 15 emails since October 14 2014 trying to request this in a manner that would MAKE SENSE to their dense bovine customer care reps - however till today - NO SUCH LUCK. The email is dressed in fake courtesy - and simply reflective of the truth that they just DO NOT read whatever the heck you wrote. It is bordering on a limit where it feels like they are just intentionally harassing me now and am VERY tempted to file a harassment case on them. Not only did they assure that they have changed the plan (after about 8 or 10 emails) - but they continued charging me 500+ for a blackberry plan I clearly requested them to cancel - and now they wont cancel a very clear cut request to cancel the plan with a response straight out of a mental agony scene: ++++++++++++++++++++++++++++++++++++++++++++++++ Me : Kindly cancel the number 98202 ***** (Number masked for review) . Permanently. I have left the country permanently and not residing there any more. I am no more interested in continuing with Vodafone. Vodafone: With regard to your e-mail, we request you to please mention the full description of your query or request in order to process the same for the above mentioned Vodafone mobile number. ++++++++++++++++++++++++++++++++++++++++++++++++ How much clearer can I get while requesting a cancellation of the number? Do they want to hear that "I am frustrated out of my skull with the incompetent and exasperating response and want to NEVER EVER hear from them again hence please cancel my number". Simply amazed at their overall ignorance towards customer care - Shame.

I gudwar singh [protected] had been cheated by Vodafone I am very disturb with this kind of people looting us please check it and be human last 2 month my bill was 6000 and this month 3500 and customer service and Vodafone gallery also does not take complaints please help

from last night at about 1:15 AM out going call has been stopped. Where as my balance shows Rs. 105.12 and validity 22/03/2024. when i want to make any call company says insufficient balance in ur A/c. customer care no does not help me, they does not take my call. please do so action and solve my problem. from, Arup Karmakar, M.No. [protected]

I Pran Kumar currently using two Vodafoneconnections which is [protected] (prepaid) and [protected] (post-paid)...This isjust to notify you about your most ridiculous billing process of my post-paidconnection where I was charged INR 1800/- for this month for the excess usageof internet (1 GB 16 MB.)...which is a complete malpractice...to furthertell you, I already had a 1 GB data plan active on my no...And I mostly useWI-FI at home (if you can track this). I only use mobile data forwatts app and facebook to an extent...I am just disappointed with the way mywhole billing process was treated..I have paid INR 700/- consideringmy plan on Dec 26th or 27th...And again I have paid INR500 as my services were interrupted on 6th Jan. The stupidest surprise came my waytoday when I visited your Vodafone mini store (Mahipal Pur)...and got to knowthe fact that apart from all the payment that I have done I still have anoutstanding of INR 2434 to clear. There should be an intimation if oneuses more internet than to ones data plan, no notification...I havenot got my bills for last 3 months (i.e. do as you wish to do) I will most certainly proceed toconsumer court/police to lodge a case of malfunctioning if this issue does notget resolved in next 24hours. And will ensure to let the world know about mydisgusting experience with Vodafone and will switch over immediately. Sincerely, Pran Kumar Mob: [protected]

I am Sameer Jain from Goa. Phone number: [protected] I am using a postpaid and in my bill I found rs 99 downloading charges. Upon talking to customer care they told me that I have been charged "On 09/12/14-21:18:12 you have downloaded d2c_ndtv_valu****** Rs 99" which I actually never did! This may be some mistake and hence I request vodafone india to please refund me the said amount.

I am copying the chat here that i has with the vodafone executive. I am using Vodafone from 7 years..see how they treat there customers Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Magesh}Good Afternoon! I am Magesh. How may I help you? {Jatinder}HI {Magesh}Hello! How may I assist you? {Jatinder}I have raised one complaint about barring my outgoing services {Jatinder}i was told my services will be restored in 2 hours {Jatinder}since then its 4-5 hours {Jatinder}nothing has happened {Jatinder}Y IS THAT {Jatinder}?? {Magesh}Its perfectly understandable that you are upset about the same. I assure you that the I will try to resolve this in case for you on the top most priority. {Magesh}Are you inquiring for the same number: [protected]? {Jatinder}Service Registration number is [protected] {Jatinder}yes {Magesh}Thank you for the information {Jatinder}i want my services to be restored immediately {Magesh}Let me check this, please {Jatinder}ok {Magesh}Thank you. {Jatinder}ok {Jatinder}so wats the update {Magesh}As I have checked the request was closed however the barring is not yet released. {Jatinder}Y {Jatinder}Y is that {Jatinder}and Y the request is closed {Jatinder}when the problem is still not solved {Jatinder}i m literally pissed now {Jatinder}i dont knw what your process is {Jatinder}but i want my services to be active {Magesh}Please be online.I am checking the same for you. {Jatinder}this is not how u treat your 8 yrs old customers {Magesh}Its perfectly understandable that you are upset about the same. I assure you that the I will try to resolve this in case for you on the top most priority. {Jatinder}dont just copy paste...give me the resolution {Jatinder}please {Jatinder}i have a credit limit of 9000 then y the services are barred {Jatinder}i want to knw that {Magesh}Sir, Your services was barred due to non payment. {Jatinder}i m not gonna repeat my self to 10 different representatives of Vodafone {Jatinder}i have told this several times i made the payments on 12 dec {Jatinder}if its not reflecting in your system i m ready to pay again but with this months bill {Jatinder}check this {Jatinder}Transaction Success. Your payment has been successfully received as mentioned below. Payment in your Vodafone account will be updated in approximately 4 hours. Please quote your Payment ID for any queries pertaining to this transaction. Payment ID BICI[protected] Transaction Date[protected]:11:12 Mobile Number [protected] Relationship Number 1.6697325 Email ID jatinderr.[protected]@gmail.com Payment Amount (INR) 819.00 Payment through ICICI NetBanking {Jatinder}check the payment ID {Jatinder}y was there a success message {Jatinder}then {Jatinder}i dont care now {Magesh}Okay Sir. {Magesh}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {Jatinder}i want my services to be activated now {Jatinder}[protected] {Jatinder}jatinder06.[protected]@yahoo.com {Jatinder}[protected] {Jatinder}please solve it at the earliest {Jatinder}i have to make very urgent calls {Magesh}Thank you for the information {Jatinder}wen my services wil be restored {Jatinder}it has to be urgently {Jatinder}i cant wait more {Jatinder}i already have waited for 6-8 hrs {Magesh}I will take a complaint a for the same it will be activated within 2hrs. {Jatinder}not acceptable {Jatinder}i dont want to wait another 2 hrs {Jatinder}i[censored] want u can get ur manager in {Magesh}Sir, I assure you that your number will be activated within 2hrs. {Jatinder}my mobile messages are filled with your so called service request numbers {Jatinder}i dont want to wait another 2 hrs {Jatinder}please talk to your manager {Magesh}Yes Sir, I am raising a manual request for the same to activate now. {Jatinder}please go ahead {Jatinder}till the time my services are not restored i will be online {Jatinder}u need to get it done now {Jatinder}talk to your manager or his manager but get my services restored {Magesh}Please be online I will take a complaint to activate the service. {Jatinder}dear i dont want another complaint number {Jatinder}i want services to be restored {Jatinder}wen my services will be resotored {Jatinder}i dont have all day for this {Jatinder}i want my services to be restored now {Magesh}Sure Sir. {Magesh}I have raised a request for the same and your request number is [protected] {Magesh}It will be activated within 2hrs. {Jatinder}i told you i dont want a service request number {Jatinder}dont u understand {Jatinder}endglish {Jatinder}english* {Jatinder}i dont want service request number {Jatinder}i want my services to be restored {Magesh}I apologize for the same I assure you that your number will be activated within 2hrs. {Jatinder}and i will not wait for another 2 hrd {Jatinder}no {Jatinder}i wont waot\\ {Jatinder}wait {Jatinder}i want my services to be restored {Jatinder}talk to your manager or whomsoever {Jatinder}get this done {Jatinder}i dont want ur fake assurances {Jatinder}also {Magesh}Sure Sir, it will be done within 2hrs {Jatinder}i said no {Jatinder}u guyz have been telling this from last 8 hrs {Jatinder}i will not wait {Jatinder}get ur manager {Jatinder}or talk to him {Jatinder}no more wait from my end {Jatinder}u need to get this resolved {Jatinder}immediatelt {Jatinder}immediately* {Magesh}Yes Sir, I have raised the complaint as manual to activate the number. {Jatinder}i dont care man {Jatinder}i want my services to be restored now {Jatinder}NOW {Magesh}Okay Sir. {Jatinder}to be more specific {Jatinder}NOW {Magesh}Please be online. {Magesh}Okay Sir. {Magesh}Please be online. {Jatinder}r u talking to your manager or just keeping me online {Jatinder}?? {Magesh}Sir, I have raised a a complaint to activate the connection on a special basis. {Jatinder}i will be online only {Magesh}I assure your number will be activated within 2hrs. {Jatinder}till its not restored {Jatinder}no {Jatinder}its not gonna happen {Jatinder}last executive told the same {Jatinder}that in 2 hrs it will be restored {Jatinder}that was 10 AM {Jatinder}now its 2:30 PM {Jatinder}4 and half hour {Jatinder}nothing has happened {Jatinder}so dont give me this jazz {Magesh}Please restart your handset. {Jatinder}that it will be restored {Jatinder}done 2 times already {Magesh}Please do the same once. {Jatinder}ok {Jatinder}i just did before starting this chat {Jatinder}will do again {Magesh}Sure thank you. {Jatinder}no same thing {Jatinder}nothing is restored {Jatinder}its frustrating {Jatinder}dear talk to ur manage if required {Jatinder}and get the services restored {Jatinder}till den i will not leave this chat {Jatinder}i dont want to explain the whole scenario to another executive {Magesh}Sure Sir, please be online. {Jatinder}i have done it multiple times {Jatinder}did u talk to your manager {Magesh}Yes Sir, please be online. {Jatinder}ok {Magesh}Thank you. {Jatinder}Three points you can tell to your manager 1) I have made payments on 12 Dec 2014 which is not reflecting in your system. I am ready to pay again but with the current months Bill {Jatinder} 2) I have a credit limit of 9000 so u cant bar my services for 819 rs {Jatinder} 3) U cant treat your loyal customers of 8 years like that {Magesh}Kindly be online I am working upon same task. I appreciate your patience. {Jatinder}ok {Magesh}Thank you. {Jatinder}Dear I m running short of time {Jatinder}i have other things to do {Jatinder}do we have an update {Magesh}Yes Sir, we are checking the same only. {Jatinder}i have a meeting in 10 mins {Jatinder}u need to get the things restored before that {Jatinder}please {Magesh}Sure Sir. {Jatinder}still no restoration {Jatinder}i just restarted my cell {Jatinder}do we have any update {Jatinder}dear {Jatinder}?? {Jatinder}wow now this is unacceptable your not even responding {Jatinder}this is heights of treatment to the customer {Jatinder}i am taking a screent shot of this chat {Jatinder}and mailing to the higher authorities of Vodafone

Dear Team, On 16 Sept 2014 one of vodafone person name Sandeep (Contact No. [protected], [protected]) Collected document from our Gurgaon office and provided us two sim cards. None of them worked yet. And the numbers which he given us are activated to another person's name. So they have stolen our information one of his NCR region manager Name is Vivek Nanda (Mob: [protected]) not responding on my calls and also not giving us back our documents. So they are fraud and we would like to charge case against these people. Please do the needful asap. Regards, Gaurav

Hi, I got a call from vodafone service center that why are you porting out we give 1 gb 2G data in 101 monthly rental a special pack for you then i said that activate in next bill cycle .when new bill cycle started i got the message and its said that 1GB 2G data pack activated in your number with monthly rental o 175 rs then i call the customer service number (111) and said that please deactivate this service and he said it deactivated after 24 hours no charges apply for that. When my bill generated then 175+service tax is included in my bill and i also pay the bill. Please do the needful

I want to inform you that I have a sim card of vodafone which mobile no. is [protected] is damaged by me by mistake. But I want to keep continue my mobile no. So I provided my ID and Photo in your Mini Vodafone Store before one month but no action taken by them. Your vodafone store attendant totally failed to take this matter. This is for your kind information and needful action please. My current Mobile no. is [protected]. Regards Joginder...

I have been associated with Vodafone since last 10+ yrs now and it is really very annoying that i'm being directed to various departments to sort such a simple issue. I have been trying hard to get a some help from the respective sources of Vodofone, but unfortunately failed. Firstly to start of with my concern couple of months back i have requested for a 3G data plan as per the promotional phone calls by the provider, then I was not given any disclosure related to the settings not being compatible or even that i will not be able to get my old 2G (with [protected]@Rs 99)data package back. If there is any evidence of me accepting these or being educated on the same I would like to have the call sent to me. Later when i called in i was told that I have been charged additional as i have exceeded by data package usage of 500mb as per 3G plan which i could never enjoy the services of. I asked them to change the plan back to the original 2G and check for refund of the charges or adjustment but I was directed to write a mail as this is a cooperate account. After few days again i had to followup as i never received any response nor call after my follow up I got a call today from Richa Chaurasia (Vodafone Corporate Relation). She was not able to communicate properly nether understand the detailed email sent by me either, I really had a very hard time conversing with her on repeated enquirer she was asking me the address to see the connectivity issue. I mentioned her in detail that it has never come till now it not about the place but she could not resolve the issue. Later on 15th Dec again I walked into the store over their again I raised a complaint SR No:-[protected], He also was not able to help me as this is a cooperate connection. As per my understanding I have taken this plan as it was considered that you might get more attention to the concerns as we understand the value of time. But this has made to run through almost all the departments wasting my time explaining the issue to everyone and getting a negative response. There he even educated me that the 3G package was not yet removed and I will not be able to get my old 2G pack back. There i was told that I need to write a mail to ANDHRAPRADESH.[protected]@vodafone.com which I wrote immediately once i was back home. There after got a call to give 2 days time and issue will be resolved which did not happen. I repeatedly called customer service and waited on line for almost 25mins but could not get hold of anyone. On 27th again I walked in to the store at punjagutta. There on explaining the situation again and waiting for almost 1&1/2 hr a mail was again send from their end now they said they will reverse the package to 3G but the additional charges as per the 2G package which can be covered will not be reversed. In front of me he drafted an email to the concerned team and send acorss stating this is taken care of and i will get a call in 30mins which i never received.Along with that i was also informed that he will get the 2G pack back. They were not ready to give me any proof of the same. When questioned why was this not done on 15 Dec the day i sat for almost 2 hrs he said he was not sure that i was really serious about my complaint then. Again on 4th Jan 2015 i walked up to the store wherein the thing which was promised didnot reflect on the bill. I wanted to make a payment excluding the reversed charges but the executive told met that nothing of that sort happened on my again. Now im back to square one.

Dear Sir, This is really frustrating that Vodafone network in Pune is not working in many popular areas. Issue : call drop, zero range, no data access with 2G/3G I already complained for my residential area, Dhayari many of Vodafone users facing Vodafone network issue. Since yesterday same case happening in office hinjewadi area, same issue with all Vodafone customers. Why are not you so serious about customer problems. Many of my friends changed their network. Please do see this issue as early as you can. Vijay

Still not rectified ……….. From: Sudeesh.NS (Finance / Chennai) Sent: 06 January 2015 10:11 To: 'Iswarya.M' Cc: 'Nitin Agarwal'; 'appellate.[protected]@vodafone.com'; 'ranjitkrishnan.[protected]@vodafone.com'; 'thompsonappellate.[protected]@vodafone.com' Subject: RE: Vodafone Plan details - Most urgent Dear Team, What is the status of connection – [protected] ???? . still we are facing several issues. Outgoing calls for Mobile no – [protected] has been de-activated due to negative verification . we had given complaint in customer services also. All these issues has to be clear by today or else de-active everything, we can go with some other networks or we use the same Airtel networks. Next month bill also will generate for all 3 connections . Without making calls we need to pay bills for all these numbers right. When the bill will generate ?? Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 03 January 2015 14:57 To: 'Iswarya.M' Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hello, As you already promised that on or before 03-Jan all will be activated . Then moreover if any issues in network no one has helping to sort out from your side . As your part has not over after getting postpaid connections, customer services has to improve lot. Pls understand… From: Iswarya.M [mailto:Iswarya.[protected]@ceequence.com] Sent: 03 January 2015 14:51 To: Sudeesh.NS (Finance / Chennai) Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hi sir, This is inform you your porting code its update 30.Dec.2014 still is in process only it takes time to activate within 5 days. Regards Iswarya.M From: Sudeesh.NS (Finance / Chennai) [mailto:Sudeesh.[protected]@tvscs.co.in] Sent: Saturday, January 03, 2015 9:45 AM To: Iswarya.M Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hello, The mentioned Number -[protected] still not activated, kindly confirm the status on urgent basis. Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 29 December 2014 19:20 To: 'Iswarya.M' Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hi, As mentioned earlier, the same PORT –AT 368814 for mobile no- [protected].. I need to resolve this issues on or before 03-Jan-15 or else reverse from postpaid to pre-paid for vodafone no as changed last Thursday. Then as I am sending so many mails no response at all . Attend calls first, whether any issues for attending my calls Regards N.S.Sudeesh [protected] From: Iswarya.M [mailto:Iswarya.[protected]@ceequence.com] Sent: 29 December 2014 16:07 To: Sudeesh.NS (Finance / Chennai) Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hi Sir, This is inform you, we discussed with activation department they informed it’s in process only it will be activated on 03-Jan-2015. This mobile number [protected] – Upc code is mis matched .So, send port request for above mentioned mobile number and reply to this Email I’D . Previous operator its blocked your number so that we can’t able to process immediately. Kindly do the needful. Regards Iswarya.M From: Sudeesh.NS (Finance / Chennai) [mailto:Sudeesh.[protected]@tvscs.co.in] Sent: Monday, December 29, 2014 3:15 PM To: Iswarya.M; Nitin Agarwal Cc: appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Dear Team, Pls find the below mentioned issues as I am following last week onwards. I applied for a corporate CUG connection for below mentioned 3 Nos . The customer service Mrs. Iswarya called me and taken the leed . They promised me will happen before last Friday. But only 1 number from Vodafone Prepaid to Postpaid has connected last Friday by huge followups . Remaining other 2 Port connections not happens yet. Without these connections I can’t able to use this single connections.. Now I am asking for the status, there is no response from your team and mail tooo…. I am totally disappointed with this, if possible kindly clear the issues at earliest or change the Vodafone Postpaid to Prepaid itself. I can go with someother networks . Waiting for your reply Imm…. Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 29 December 2014 10:22 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hello Guys, What is the status, will you provide any reply for this or not . Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 26 December 2014 15:03 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Dear Team, Very poor respose from your side. Kindly de-activate my postpaid connection .we don’t want your service …………………. From: Sudeesh.NS (Finance / Chennai) Sent: 26 December 2014 12:07 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hi team, I am totally disappointed with your customer service. From yesterday the below mentioned number is dead. No response from your side .Nearly more than 30 hrs no calls received from anybody. This is the way will you respose??? Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 25 December 2014 14:37 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hi, Yesterday I received new Sim card from Mr.Kathick, Today below mentioned number invalid. I received SMS from CS that to call 117 for Televerification. But there is no network coverage in new SIM card. Kindly suggest for this issue. [protected] VODAFONE -PREPAID VODAFONE - POSTPAID SUDEESH NS VG_149 Corp Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 23 December 2014 18:45 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hi, Kindly confirm the connection status, also Sim card not received yet. Regards N.S.Sudeesh From: Sudeesh.NS (Finance / Chennai) Sent: 18 December 2014 19:52 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hi, As discussed, Pls find the attached proof with photo . Kindly confirm the status at earliest. Password -602025 Regards N.S.Sudeesh From: Sudeesh.NS (Finance / Chennai) Sent: 18 December 2014 17:46 To: 'Iswarya.M' Cc: Nitin Agarwal Subject: RE: Vodafone Plan details Hi, Kindly confirm whether the below mentioned numbers can able to convert Corp postpaid plan. Then conform whether what are the documents required from my end and how many days require to activate the same. MOBILE NUMBER PRESENT NETWORK CHANGE NETWORK GROUP USER PLAN NAME [protected] AIRTEL - PREPAID VODAFONE - POSTPAID SUDEESH NS E_CONNECT_3G_375 [protected] AIRTEL- PREPAID VODAFONE - POSTPAID SUDEESH NS Talk lots 199 Corp plan [protected] VODAFONE -PREPAID VODAFONE - POSTPAID SUDEESH NS VG_149 Corp Regards N.S.Sudeesh From: Iswarya.M [mailto:Iswarya.[protected]@ceequence.com] Sent: 17 December 2014 14:43 To: Sudeesh.NS (Finance / Chennai) Cc: Nitin Agarwal Subject: Vodafone Plan details Hi Sir, Please find the below mentioned Vodafone Corp Plan Details. VG_149 Corp = Unlimited CUG, 300 MINS LOCAL MOBILE MINUTES, 200 LOCAL AND NATIONAL SMS FREE there after V2V 40p/min, V2M, V2LL & STD 50p. Talk lots 199 Corp plan = Unlimited CUG, FREE 600 Local Mobile Minutes, there after V2V 30p/min, V2M 50p/min, V2LL 1Rs/min, V2STD 1.50ps/Min & 200 Local & National SMS FREE 666 Fusion plan = Unlimited CUG, FREE 1500 Local+STD Mobile Minutes, there after V2V 30p/min, V2M 40p/min, V2LL 50/min, V2STD 50ps/Min & 1000 Local & National SMS FREE&1.5GB 3G(throttled) Free 999 Fusion plan = Unlimited CUG, FREE 2500 Local+STD Mobile Minutes, there after V2V 30p/min, V2M 40p/min, V2LL 50/min, V2STD 50ps/Min & 1000 Local & National SMS FREE&4 GB 3G(throttled) Free 1599 Fusion plan = Unlimited CUG, FREE 10000 Local+STD Mobile Minutes in Roaming also, there after V2V 30p/min, V2M 40p/min, V2LL 50/min, V2STD 50ps/Min & 1000 Local & National SMS FREE&8 GB 3G(throttled) Free PLAN E_CONNECT_3G_299 E_CONNECT_3G_375 E_CONNECT_3G_499 Monthly Rental RS.299 RS.375 RS.499 Free minutes 500 Mins Local Free 500 Mins local & National FREE 2000 Mins Local Free CUG Unlimited Free Unlimited Free Unlimited Free 3G DATA 750MB FREE(THROTTLING) 1GB FREE (THROTTLING) 1.5GB FREE (TROTTLING) Free SMS 150 Local & 150 National SMS Free 150 Local & 150 National SMS Free 150 Local & 150 National SMS Free Local Call Charges Local V2V 20 paisa 20 paise 20 paise Local V2M 30 paise 30 paise 30 paise Local V2L 50 paise 50 paise 50 paise STD Call Charges STD V2V 50 paise 50 paise 50 paise STD V2M & LL 50 paise 50 paise 50 paise SMS Charges SMS Local 20 Paise 20 paise 20 paise SMS National 50 Paise 50 paise 50 paise SMS International Rs.5/- Rs.5/- Rs.5/- Regards, Iswarya.M

The following complaint via email on was sent on 4th December 2014 to Vodafone, however no reply and/or action taken. Kindly help. I have been repeatedly getting high bills without any explanation and recourse of my complaints. Dear Vodafone Team, I regret to inform you that you are going to lose this loyal customer soon, thanks to your unscrupulous ways of changing my data plan at your own whims & fancy. Since last two months, the bills for my number [protected] are crossing Rs.1500, which previously used to be only around approx. Rs. 500 odd. I was shocked to receive the bill for the period 18.09.14 to 17.10.14 amounting to Rs. 1517.76. I spoke to your customer service executive Mr.Sayed on 7th Nov'14 and he informed me that some Mr. Irshad had apparently called me on 3rd Oct'14 at 6.45 pm and taken my consent to change the existing Rs.199/- unlimited internet plan to Rs. 399 plan with some slabs of internet usage charges!!! How very fraudulent of you guys to claim this at your long term customer who is definitely going to end her loyalties with you soon. Why will anyone want to change from basic unlimited internet plan to something which is expensive than the current one. Had I wanted to, I would have proactively done so to suit my requirement. Post my conversation with this Mr. Sayed on 7th Nov'14, he changed the plan to previous Rs. 199/- plan with immediate effect and assured me that I will not get another such bill. Nonetheless, I made the payment of the said amount trusting you guys. However, to my shock again, have received another bill for the period 18.10.14 to 17.11.14 amounting to Rs. 1612.44 and I have no words to express my disgust. I hold another number [protected], the plan for which had been changed to Rs.250/- w.e.f 24th May'14 at your own end. When I had got my [protected] number converted from corporate to personal in the month of June'14 last week or July'14 first week, I had also got the tariff plan of my [protected] number changed to Rs.99 plan simply because I wanted to retain this number. And though I wanted to switch to prepaid connection, your executive had been successful at convincing me to remain at postpaid assuring me that the bills will not cost beyond Rs. 150/-. However, even at this number, I am drawing bills for approx. Rs. 350 or 400 every month, without any usage!!! Had spoken to Mr. Azar on 7th Nov'14 about this number and he had informed that this was due to Rs.250/- Internet Data Plan I had subscribed to!!! What the hell is this going in your company????? I am shameful to be a customer of such a fraudulent company & if corrective measures are not taken, I will be approaching consumer Court soon. Sheetal Bhatia

Hi, I had a web conversation on 16 Dec 2014 as I was getting a better Plan from Idea network the executive Abhinay offered me Vodafone Red 899 plan which i accepted and the executive promised me it would be activated in 2 hrs however when i checked the next day it was not yet activated and the executive Ruksana stated that they are raising a ticket for the same and stated the plan may not be activated till the next billing cycle date. I had informed that i was promised by their executive Abhinay it would be activated within 2 hrs and now they are giving a different answer. I informed them that incase my bill is high i will dispute he charges as had a much better plan with Idea, Now i have been sent a bill more than 3000 which is more than double the amount i normally pay. I want Vodafone to reverse the charges for data or charge me as per the Red 899 plan as promised on the 16th Dec 2014 as per request ID [protected]. Incase it not done i will dispute the bill and not pay the same and file a complaint with TRAI for giving false commitments and misleading customers. Thanks, Dsouza. Vodafone Number [protected]