Vodafone India Complaints & Reviews

I was provided a dongle and a SIM (SIM no [protected]) from your company at a price of Rs. 999/- in the first week of December 2014. I had given my driving license as my photo address proof. I was told by your field staff that the copy of the same was not good so I was to provide a scanned copy of the same to a vodafone person [abhijit.[protected]@vodaphone.com]. on the 12th of December 2014. After waiting for a response/activation I had contacted Ms. V Rodricks of Vodaphone to help me get my connection active on 23rd December 2014. Amazing the reply that came to me was addressed to Mr. Basu mentioning my number and a complaint number. I brought this anomaly to that email id but only got another complaint number. As Vodaphone has responded and acted in a total unprofessional manner I want the company to refund my money and take back all they have supplied. I refused to go on any association in this regard with such a casual company. Looking forward for your response and mitigation of the problem at the earliest. Thanking you Deba Prasad Mandal

SIR MAI PICHHLE TIN SALO SE VODAFONE COSTOMER HU. MAI EK SAAL SE MAI VODAFONE KA NET. USE KAR RAHA HU.PAHLE ES ME KOI PROBLEM NAHI HUI PAR AB TIN MAHINO SE YE BINA INFROMATION KE DOWNLOADING CHARGE LAGA DETE HAI.MAI KAI BAR COMPLAIN BHI KIYA PAR ESKA KOI HAL NAHI NIKLA. WO KAHTE HAI KI HAM CHARGEBALE SITE US KARTE HAI.HUM MTNL KE NET BHI US KARTE HAI USME TO EYESA KUS CHARGE NAHI LAGATA HAI PHIR YE LOAG BINA INFROMAITION KE CHARGE KAISE LAGA SAKTE HAI.KYA HUM INDIAN ESE HI IN SE BEBKUF BANET RAHE GE.AAP SE ANURODH HAI KI AAP ESE BAND KARAE MUJH JAISE KITNO KO BEBKUF BANA KAR LUTNE HONGE.

I bought a Postpaid sim, phone no - [protected] from vodafone mini store in 250rs at patel nagar metro station in delhi . its been over 20 days that sim has not been activated and whenever i call customer care or i go to vodafone store they say that they dont have any info for this no and they cannot activate it ! They say they cant do anything about that and i need to enquire again after few days. i went there 3 times and they still dont know anything now tell me what i need to do . I submitted all the valid documents and my frnd also got the call from vodafone for tele-verification . tell me what should i do now ???

Dear Sir/Madam, Hi this is Kimmy Vora, my no is [protected] and my email id is [protected]@gmail.com. I belong to Gujarat, Ahmedabad. My complain is that for last 2 months my no is bearing unnecessary deductions, Whenever I called up customer care I get the answer that I must be opening some sites which deducts some bearable charges from the balance but as per I know I have not used any such ids other than google, fb or watsapp. The last deduction I beared is on 27/12/2014 which cost me 14 Rs.Deduction from fb. Again I got the credit balance and whole night there were deductions from my no. This is to inform you that this charges are not bearable to me. I work hard and get the money and company has no right to deduct such unnecessary amounts without any alerts.If my problem is not solved soon then I have to go to consumer care for the same. I hope my complain will be answered and solved soon. Regards, Kimmy Vora

> Dear concern, > I myself jitendra bhatt having a vodafone cug connection and its no is [protected] I am using a 3g service in it but from yesterday afternoon there is a promlem in my 3g and therefore I called in your customer care no 198 and your executive told me that ig will be activated within 3 hours but thereafter I called 5 times in your customercare and everytime your executive said that your 3g service will be started in 2 to 3 hours but still I am unable to use 3g service.am hugely disappointed with your service and if I am not getting proper response and service regarding this I will go to the customer forum and will do a complain against vodafone.and from saturday afternoon each executive told me that your services will be activated in 2 to 3 hours and now today I called your customer care and now your executive told me that 3g department is closed on Saturday and sunday.so this is the very pathetic service I ever had.

There are multiple deductions from my prepaid account [protected] on account of some value packs which I had never seen before nor I am aware of what they are. This happens regularly when I am on roaming and Vodafone customer care doesn't help either. I am on a 3G network with monthly pack activated hence it is beyond understanding why there are these charges. Please look into this matter urgently else I am going to switch to another network upon my return from roaming

I'M ASHISH GUPTA FROM NEW DELHI. YESTERDAY (27TH DECEMBER 2014) Vodafone charged 99 rs, for internet charges though i was using internet packs .They said that I was browsing the website where browsing is chargeable.they showed the issue with a code :DNLD-DWAP_DLS0099_PPU_KIN00587001. KINDLY LOOK IN TO THE MATTER AND REFUND MY MONEY.

SIR I REQUEST TO YOU THAT MY VODAFONE NUMBER [protected] ON DECEMBER 10/2014 I REQUEST TO COMPANY CALL DETAIL I SEND THE MASSAGE TO BILL JUN AUG SEP. AMOUNT DEDUCTION MY A/C BUT DID NOT RECEIVE CALL DETAIL PLEASE HELP ME NAME-ANIL SAHU MOBIE-[protected] MAVLI JN.(UDAIPUR)

Rs 99 was deducted from my vodafone account(no. [protected]) for "d2c ndtv" which i have not used/opted/subscribed for, on 11th dec 2014. I have already filled a complaint in the vodafone site and informed vodofone customer care aswell but no response from them and amount was not refunded till the date. Requesting you to kindly look into this and help me to let the amount refunded back-Thank You

Dear Sir Ma'am, This is in reference to the above listed mobile numbers wherein, as per the plan, the data usage is free; however, for past few months, Vodafone is continuously charging good amount against data download. When queried, they are neither able to provide any justification nor they are able to share any details of the download against which the charges have been levied. I believe, I am not the only one who is getting cheated rather, other must also be impacted with such undue charge. I have been exchanging mails with the Vodafone appellate authority as well for quite some time but in vain My last reference number to the comminication with appellate is [protected] &[protected] Would request your urgent intervention in the matter and provide me justice Please let me know in case I need furnish any further details in support of the above said appeal Thanks n Rgds Rachit Arora [protected]

I was travelling to baroda and my sim could not connect to network. I did all tests like checking sim in other instruments, switching on and off instrument. Finally i visited vodafone mini store in fatehganj. I was not given any proper reply and was told that sim need to be changed ( i was no way convinced as to how card which was working properly suddenly stopped), i was told that sim will have to be brought from mumbai so it will take couple of days. So i revisited store after 2 days. They said the aim has not arrived, when i was annoyed they arranged a sim from the other store near gotri. I collected the sim they said it will be active in 4 hours, but its almost more than 12 hours and it not on. I contacted store again now they say it will take 24-48 hrs as maharashtra circle need to do activation. I called up customer care mumbai from the other number i had but they could not find problem and just kept on giving suggestions like switch on and off, pay bill ( which was just due day before the day i called etc etc ) I was on business trip for 10 days and had no other communication back up available for my business correspondence and i was not given any help from vadodara fatehgunj mini store ( mr anand ( on a front desk) and mr akash his supervisor) and nothing from mumbai customer care. Pathetic service, i never expected such things from VODAFONE. Tarak Desai ([protected])

My vodafone no. is [protected]. I have complained twice about my slow internet spedd but no action taken. Now i am tired of all this and going to change my service provider. I just want to tell that i have used sim cards of almost all networkd out of which worst customer services are provided by only vodafone. I advice other users to not to use vodafone sim cards anymore.They are thugs.. thats it.

I have a Vodafone Postpaid connection [protected] which is on International roaming since Jun13. On 02 Sep14 my mobile was stolen with the SIM at Accra Ghana. I lodged a Police complaint and requested Vodafone to Block my SIM through web portal. I reported my SIM as LOST. After two months on 16 Nov I get a bill of Rs 3919 with Call data records showing International calls between 12-15 Nov from the same No. I cleared the bill and immediately contacted Vodafone call center and they informed me that my LOST SIM was re-activated on 30 Sep14. This was without my knowledge and Vodafone failed to inform me even on mail that they have received such a request. I immediately got my SIM blocked again and arranged to get a new SIM issued and activated so that the old SIM can never be activated again. Soon by 29 Nov the unbilled usage rose to Rs 17556.50. I brought this to the knowledge of NODAL Officer V[censored]PE Circle through mail who has till date never given a satisfactory reply. In all his mails dated 06 Dec, 23 Dec and 25 Dec Nodal Officer UPE has assured me of resolution in 48 hrs, but has not resolved anything. The complaint No given by Nodal Officer V[censored]PE is .[protected]. IT also needs to be noted that there is NO transparency in appeal process in Vodafone as given on their website, which is evident from: (a) Mails are bouncing back from the mail id of Appeallate authority. (b) The mobile Nos of Nodal officer and Appeallate authority are forwarded to call centres which do not give any satisfactory reply. I would request VF to: (a) refund Rs 3919 which I had paid to clear bills till 16 Nov as it included calls made by fraudently activating my SIM. (b) write off Rs 17556.5 and activate my new SIM on International roaming. The roaming services on New SIM are barred as the bill is under dispute. (c) Compensate me adequately for the mental stress created by VF by fraudently activating my Lost SIM and also depriving me use of VODAFONE INTERNATIONAL as I am generally on tours to different countries.

Dear sir, on my vodafone no. [protected] on 25th dec( at about 7 p.m.) automatically any service is activated and rs.31 balance is deducted.same time i talked to customer care but they disconnect the call after put it on a hold.same repeats 3-4 times.i want to get my balance back in my prepaid account.kindly helpi me regarding this. vivek bansalalternative no. [protected]

Dear sir/ma'am, I am vary disturbed with my new vodafone connection. Last month 27 nov i called for vodafone new connection i tallk with Garima Panday ma'am. She said to me Mr. Rahul will come in your home and he collect documents and connection related amount. He came in to my home and i give all document's and 250 because i want 399 plan. He give me a sim card and said to me it will start with in 2 hr. . But after 10 days there is no response I call too many time but he didn't receive my call. After that I call 111 by my prepaid sim [protected] and I want to vodafone center hajratganj safrumarg Lucknow 5 time but there is now response . Every body said to me when Rahul Sir come the I will solve your problem. After that I got connection before 5 days.But after 1 day when I got connection my service's is deactivated after that I will again want to vodafone center but there is no response. After that I want to patrkarpuram Lucknow vodafone center where I one person give me safrumarg vodafone center manager No.[protected] Mr. Nitin . I called him and said all problems, he said to me after 2 hr your services will start. But I am still there. What I do. Plz give me answer . There is no my selected plan 399 and my service is not activated and Mr. Rahul not give me any type of receipt. he said to me it update in your no.. Mr. Rahul No. [protected]. Plz solve my problem otherwise close my connection and return my Id and amount .and I want also port my no. [protected] in Airtel. Thanks & Regard Ajay Kumar Sahu [protected]

I bought a new sim card about 3 week ago. Number is [protected]. I request that activate my 3G network. Even if I buy 3G data pack, I still use it at 2G(E) speed. I have called your service center to request for it but they didn't. Recently I received a message that, "thank you for opting for 3g services. we will reach you shortly on ### but I didn't get any call. My area has 3g coverage. Please help

Dear sir My Mobil No. [protected] I call to customer care 3 - 4 times to activated outgoing sms facility the said this facility is activated after 24 hours but no any solution provided by this time please check the system of lower customer relation services of international company this instance i very heart and please activated my sms send facility then i think to port the company. please solution provide to this problem.

I was having Vodafone post paid sim card number: [protected] For this number I had asked for a credit limit of Rs.2500/month. For [protected] I received a bill of Rs.16289.35 for the period 11.08.14 to 10.09.14. I declined to pay the bill as my credit limit was only Rs.2500/month and I had not given any written permission to increase my credit limit. Also I discontinued the services of sim card number due to harassment of payment from representative of your company. Now I had received a legal notice from your lawyer stating, a legal action can be taken in case I do not make the payment. I here by once again inform you that the credit limit of my post paid sim number was only Rs. 2500/month and I had not given permission for any increase in credit limit. Hence the company would have not allowed me for the excess usage of the services. In this scenario their should not be any legal action on me please take a note of the same.

I m using post paid no [protected]. They have added Rs 593 additionaladditional to regular bill saying that I have subscribed ndtv pack and shot form pack.where as I use my mobile with full care n other touch it in house. I am 100 percent confirm its a fraud.

I submitted the request to close my account on my billing date 25/12/2014 but due to some error in network I lost the connection and was not able to print the request number, then again, I chatted with one of the Vodafone customer service agent through their website and re-submitted the request again. The request number is ([protected] is the request number for the cancellation). However, the agent said that the connection will be discontinued only by 5th January and I will have to pay the rental amount until 5th Jan, 2015. Now, I am stunned to know that the mobile service providers are forcing their customers to pay for the service which they will not be using. Is it fair? I have captured the entire conversation that I had with the Vodafone customer service and how rudely they replied that I am bound to pay even if I am not using the service.