Vodafone India Complaints & Reviews

Sir, My name is Pramod Sonare. I am MSEDCL emplyoee. A vodaphone customer. I have get my monthly post paid bill Rs 4615.62 for the month of November-2014. My mobile no. is [protected]. The bill is abnormal, Please lookafter it and solve my problem.

Dear Sir, I have been using the post paid connection since long. Where I used to get a monthly bill of Rs. 800 to Rs. 1000. I was happy with the service. While interacting with your customer service team they have approached me with the great idea of changing my plan. Where they have introduced Red 899 plan. They have said considering my usage it will be a better option if I can shift to Red 899 plan. I will be more beneficial. Indeed I fell into the trap & accepted the plan. Nothing has changed in terms of service, only I have started getting 3G connectivity instead of 2G. However the speed was the same. Where I have already made a complaint 15/20 days back. I was shattered by the fact that this time I have received a bill of Rs. 1500. I have made a complaint with complaints team vide docket No. [protected]. However nothing has happened. Request you to take the complaint & change my plan back to the earlier one & change my this month's bill considering the earlier plan.

Dear Mr. Vodafone I have used approx 450 MB data. You provide me 200 MB free data & I have used only approx 250 MB more data. For this you have charges for Rs 980+Service tax Approx. 1150/- without any prior information. you are requested to write off this amount. Otherwise will quit & also go to consumer court. & I will also quit all my Vodafone corporate connection. Thanks Ajay Kumar Jha Mob-[protected]

Hi Team, I had changed my plan for my Vodafone no: [protected] on 12 Nov 2014 to E-Connect-3G-299-New as per the message I have received. After my bill got generated on 7 Dec 2014, I can see that there are 3 monthly rentals charged (see Pic 1). After having a word with the customer desk guy, he says I had change my plan twice due to which 3 monthly rentals have been added to my bill. Can you show me any communication I have sent to convert my plan the second time??? Neither did I get any message from Vodafone telling me that my plan had been change for the second time in the same month. Do things work as per your convenience or it is customer’s convenience you look at???

Hi, 2 days before i made a call to bangalore..it automatically disconnected the call after two mins(approx) talking..when i see the balance more the RS. 100 were taken from my balance..i confused and never made a call to customer care..yesterday i checked my last three charges(my friend told me to check)...RS. 99 charged for NDTV package or something...then i called to customer care to report it..they said you downloaded some NDTV ads thats why these amount was charged...i never saw the ad and i never downloaded anything like that...they charged me some wrong reason..i am feel worse for this service..i am waiting to see your action..my number is [protected].. Thank You.

Hi, Since 2/3 months I am getting charged under the head "Downloads". I have chatted / phoned / emailed to Vodafone Support but they provide predefined monotonus answers. My simple query is : Which are the chargeble websites causing this extra charges and how can I block it so that in future i don't get these charges in my bill. See my today's chat with Vodafone Support: Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Pradeep}Good Morning! I am Pradeep. How may I help you? {Prashant}HI {Pradeep}Hello! How may I assist you? {Prashant}REF NO. [protected] {Prashant}[#4838086] {Pradeep}Thank you for the information. {Pradeep}May I know your query ? {Prashant}Check the ref. no. in your records ... {Pradeep}Okay Sir. {Prashant}I don't have time to repeat it again and again ... {Pradeep}No issue Let me check this for you. {Pradeep}Are you inquiring for the same number: [protected]? {Prashant}3 times I told over email ... {Prashant}yes {Prashant}Go through the emails and let me know simple information: {Prashant}Which application is responsible for over charging in my Bills ... {Pradeep}I am checking but which number you provided that is not matching . {Prashant}Great! {Prashant}take this latest service req. no. {Prashant}[protected] {Pradeep}Let me check this for you. {Pradeep}Sorry for this but this number is also not matching ? {Prashant}Vodafone is simply great! ... {Prashant}My email communication with your support gives this no. only ... {Prashant}anyway forget it ... {Pradeep}Okay Sir. {Prashant}I will explain my query {Pradeep}So you have requested this through EMAIL ? {Prashant}Since 2 months, I am getting charged for "Download Charges" ... {Pradeep}Okay Sir. {Prashant}This month bill also has Rs.99/- of charges against "Download Charges" ... {Prashant}Now, I can see some links like hello1_tvalls being shown in the bill. {Pradeep}As per the process if you visiting any chargeable web site and you have data plan then also you will get charge for that as download charge however web site is chargeable. {Prashant}My question is simple: Which application should I uninstall so that I don't get charged again next month for this ... {Prashant}So, I want to know which are those websites or applications ... {Pradeep}Sir that is not application . {Prashant}Ok. You say it's website ... {Prashant}So, which is this website ?? {Pradeep}Some time you have seen pop up is coming when you visiting web site . {Prashant}Now, this answer I am getting since last 2 months ... {Prashant}I want to know the exact website ... {Pradeep}Mostly that is chargeable if you clicked on by mistake then also you getting charge for that in your bill. {Prashant}for which you have charged ... {Prashant}I have understood all your theory ... {Prashant}Tell me which is this website ... {Pradeep}For the privacy of your account, I need to ask you a few questions, before I proceed. {Prashant}yes {Pradeep}May I know Your Date of Birth ( Date/Month/Year ) and Email Address registered with us? {Prashant} XX August XXXX {Prashant} [protected]@gmail.com {Pradeep}Let me check this for you. {Pradeep}Thank for the verification. {Pradeep}As I have checked we have only this details in your bill 22/11/14-22:34:43 hello1_tvalls****** 0:00 99. {Pradeep}For which you have charge . {Prashant}This I know ... {Prashant}I want to know the website ... So that next month I don't get this charge {Pradeep}So we have this details only . {Pradeep}For which you have charge that I explained . {Prashant}Then how should I control my bill ??? {Prashant}Tomorrow, you will say Rs.1000/- for download charges ... {Pradeep}I regret the inconvenience caused to you. {Prashant}& you will not have any details ... {Prashant}No. Regret will not work ... {Prashant}I want solution for this ... {Prashant}I am really fed-up ... {Pradeep}For which you charge that only we explain or print in bill not more then that . {Pradeep}I have provided details which we have . {Pradeep}Not more then that . {Prashant}Transfer this to your manager then ... {Prashant}Don't waste my time ... {Prashant}You are unable to resolve my query ... {Prashant}TRANSFER THIS TO YOUR SENIOR ... {Prashant}TRANSFER THIS TO YOUR SENIOR ... {Pradeep}Please be online. {Prashant}I am online {Pradeep}Okay Sir. {Pradeep}Thank you for waiting I have contacted to my senior about your query If you wish then I will send waiver request from my side ? {Prashant}Yes. & tell me how to avoid this in future ... otherwise story will continue ... {Prashant}I don't have time to raise a waiver request every month ... {Prashant}So, raise a waiver request now and solve this permanently ... {Pradeep}Sir, usage is depend on your when you going to visit web site then you need to clear this is chargeable or not however we don't have such web site names which is chargeable other wise again you will get charge same like this . {Prashant}Then how to control my bill ? {Prashant}Have you raised waiver request ????? {Pradeep}I am sending request Please be online. {Prashant}ok {Prashant}You are unable to answer my question ... If I don't know which websites you will charge for ... how can I control my bill ??? {Prashant}Are you there ? {Pradeep}Yes Sir. {Pradeep}I have told you that that is depend on your how you use . {Prashant}What do you mean by that ? {Pradeep}Avoid to visit chargeable web site . {Prashant}Right. For that, I should know chargeable websites ... {Pradeep}We don't have details about that . {Prashant}That's what ... {Prashant}You advise me not to visit chargeable website ... but don't tell which are those websites ... {Prashant}Then how can I control my bill ?? {Prashant}Do you have any facility where in I can block all chargeable websites ??? {Pradeep}This is your request number [protected] and you will get revert for that in 2 hours . {Prashant}You have wasted my around 30 minutes without giving any solution ... {Prashant}Very Bad Support ... {Pradeep}I regret the inconvenience caused to you. {Prashant}You are still giving he same answer ... {Prashant}No query resolved ... {Pradeep}I have provided that details which is available from side . {Prashant}You are wasting my time ... So, I am closing this chat now ... {Pradeep}I can provide any wrong information which we don't have .

Hi My name is Mithun Kashid
A Vodaphone customer
Today I have get my monthly Post paid bill for mobile
Number is [protected]
In my current postpaid bill (month Dec 2014 bill) Vodafone unnecessarily charged me Rs 750 /- for "MI_CAP_750_30d_R_PROMO_3G " Plan for which I don't know on what basis they charged this much amount as I am not activated such plan in my regular monthly billing plan
So I would request kindly exclude/reverse Rs 750/- from current bill of December 2014 bill
I need this reversal before my current due date which is on[protected]
Otherwise I am not going to pay any single penny to Vodafone India company.

Thanks & Regards,
Mithun Kashid

Sir My number is [protected]...i recently ported my Vodafone postpaid to Vodafone prepaid... I cleared all the bills n formalities...i got msg of porting to prepaid but my sim is not activated till now ...its been 10 days...please look after it and solve my problem

Hi i am suresh..i hav recently changed from docomo postpaid to vodafone prepaid recently one month back..i hav cleared all the bill for previous operator bt after bill generation acess 100rs had came ii even paid the amount and submited the proof in vodafone store but still now my sim is not working even i am not getting signal..plz solve my problem..my number is [protected]..

Hi, My name is Anil Yadav Vodafone Number: [protected] I have been charged for Rs. 49/- and 30 for NDTV and downloads respectively.. Where as my internet plan is of 1 GB. And I was getting charged for 49 and Rs 30 on 28 and 29 Dec 14.But neither I have subscribed for any page or service nor any downloads but now your customer care saying that I have register for NDTV subscription and downloads.But I have not asked for the same and I have not received any message for the subscription.It is totally a fraud which u have done in name of NDTV. I have been using the internet same way as I was using earlier and I was never charged for any kind of excessive amount. I tried to speak to customer care regarding this issue two times but I got disconected or kept my call in waiting for over a long time. Could you please look into the matter. Thanks and regards

I Rakesh Modi received a Bonus offer from Vodafone by pressing *121# on dated 27.12.2014 of rs 07 (seven) in my Vodafone mobile no. [protected], on which local v2v is 10p for 14 days validity. I went to a local Vodafone retailer shop but he was unable to recharge the given offer. I called up the Vodafone customer care for the offer and I was confirmed by the customer care representative that the offer is available to me and to avail the offer I need to visit to the nearest Vodafone store. I asked the customer care representative that why I am unable to recharge the given offer of rs seven from any retail stores available outside. The customer care representative said me that as it is a special offer I need to go the Vodafone store and need to show the message on the mobile screen and thereafter I will receive the offer. Immediately I went to a Vodafone store which is in Barasat (Duckbanglow more). After entering the Vodafone Store I took a coupon whose number is 82 from the machine by the help of the security guard present there for my queries to be solved by the customer care representative present there. By the meantime I went to the cash counter to do the recharge of rs 07 (Seven). I showed the offer to the cashier on my phone screen and after several try the recharge of rs 07 (seven) could not be done. The Cashier suggested me to visit the customer care representative with my token number. I followed his advice and went to the customer care representative named Pratik Pal and showed him the offer of rs 07 (seven) on my mobile phone screen. Pratik Pal said me to go to the cash counter to get it recharge of rs 07 (seven). I said Pratik Pal that previously also I went to the cash counter to get it recharge but the cashier is unable to recharge the same. In reply to my question Pratik Pal said me that if you don’t receive the recharge within two hours then again you have to visit to our store. I said him that I am coming from a far distance and it’s not possible for me to visit the store again to track the status of my offer. I need a slip against my payment of rs seven so that I can track the status over my phone. Firstly he said me that I will not received any slip for making the payment of rs seven but when I said him that why is it so and if you are not providing any slip against any money transaction then it falls under black money. In reply to my context he said me that I will get a transaction id. I said him its ok for me. Then again I went to the cash counter to get it recharge but again the same problem the cashier could not able to do the recharge. Pratik Pal came to the cash counter and confirmed the problem with the cashier and said me that we are helpless to give you the offer. I said Pratik Pal that I need to meet with the senior officials present there and let them to know my issue. Pratik Pal was going to call his store in charge Debarshi chakroborty and while he was on his way, I tried to appreciate his effort with my hand on his shoulder. I was shocked to find out the negative reaction from Pratik Pal and he started shouted on me by saying don’t touch me. I said him that the touch which I did shows appreciation from my end to your effort. I am not slapping you. He was arguing with me and said me something which he was not supposed to say that for rs 7 (seven) you have come all the way. What a horrible customer you are??? And then the store in charge arrived there and said Pratik Pal to calm down and asked me the issue. Before I start continue my issue I said Debarshi chakroborty that on the middle of the floor I am standing and don’t you have any sitting arrangement for the customer where the customer can sit and talk. Debarshi chakroborty took me to the cash counter and while standing I showed him the offer on my phone. Debarshi chakroborty spoke with the cashier and finally said me that I will not be able to solve your issue, you have to contact with the Customer care over phone. I said him that the customer care representative over phone said me to go to Vodafone store to get the offer. Debarshi chakroborty said me that I am helpless and you can make complain. I asked him for a customer complain form he said me that he dont have any such form and then I asked him for a piece of paper and then for a pen. I received the paper upon my request and then on further request I got a pen. Now, I have a simple question why Vodafone is misguiding the customer???? I don’t know whether I will receive any positive response from Vodafone end or not, but still I have faith in Vodafone. I want a simple explanation about the same. Please look into the matter with utmost importance and do the needful at the earliest. Hoping for an immediate action from your end.

i submitted documents to convert mobile no [protected] from prepaid to postpaid but vodafone by mistake converted mobile no [protected] from prepaid to postpaid. i call several times to customer care office but in vain Please look into the matter as early as possible Thanks

I recharged the 3G data plan with 3G 147-1GB/30 Days on 1st December around 8:15 AM. The plan has validity of 30 days but the Internet pack expired in 28 days only. I called the vodafone customer care to check on this and they are given all sort of [censored]s stating that the validity of the plan is 28 days only. I told that the SMS from Vodafone says the validity of the plan is for 30 days but they keep on repeating the same thing that the validity of the plan is 28 days only. I did not get any proper response from the vodafone customer care. Any assistance would be highly appreciated. These service providers cheat the customer in such a way that customer don't notice such small thing and these services companies make hell lot of money from cheating the customers. I have attached the screen shot that I have taken from there offer page which you get after dialing *111#8 from the phone.

The sales person of cited company commited to us(Corporate), In this combo plan we will get the 1GB 3G date there after 2G unlimited, but now in our first Bill they charged a huge amount as data usage (without any clarification), whereas earlier we had plan of Idea in which we never get any such charges When i contact to that person (Sells Executive) initially he told me that sir i am talking with the company & you please don't need to pay that extra amount. now he is not picking the phone. Also i not getting any setisfactory reply from helpline executive.

I am a vodafone user from West bengal Kolkata. My number is [protected]. I had nearly Rs.130-140.00 balance till 26th December 2014. Suddenly Rs.99 was deducted from my phone. I contacted vodafone care and appellate. They are saying something DNLD-DWAP_DLS0099_PPU_KIN00587001 downloaded from my number. This is completely wrong information. I am the only user of my phone and I have made no such download from my number. Even I dont know what is this.
I have data (3G) balance in my phone also. So there is no change of something related to mobile data.
Please help me to get solution of this. I have faced the same kind kind of balance deduction earlier also.
Best regards
Dr. Sandip Majumdar

hi this is suresh.i am vodafone user.my nmbr is [protected]..my nmbr services had been blocked..i hav ported from docomo postpaid recently to vodafone prepaid..i hav cleared all the biils in previous operator..i hav submitted all the proofs in vodafone store..bt still npow my number not activated..so plz check my complaint..[protected]

Hi, I am a Vodafone Postpaid user ([protected]). I have been using this from last 4-6 years. I had opted for yearly rental plan under which i am paying my annual rental once in a year. But two months back my plan had been changed from annual rental plan to monthly rental plan without any prior notification to me which is not at all an acceptable thing and i have been getting charged Rs. ~ 900/- from past two months, but i haven't made any call from that number. I spoke to one of your executive named : Mr. Praveen ([protected]). He could not able to resolve the issue properly. Being on maternity leaves, I can't visit Vodafone Store every month. Could you please escalate this issue to the concern authority and convert my plan back to Annual only as soon as possible. I have dropped a mail to nodal officer also. Waiting for reply from them. Thanks, ~ Bhawna [protected] [protected]

My Vodafone plan has been changed from VG_M&G_MV_TechM299 to ST_CR_MV_E_Talk_349 w.e.f 17th Nov without taking my consent (Which I have noticed only when I was looking for all the services details fromVodafone.in when all my services viz Vodafone mobile Connect Services, Vodafone live services, IPhone services etc has been deactivated on 4th Dec 2014). I have sent many mails to corporatecare.[protected]@vodafone.com from my registered/official mail id however not getting any resolution except new interaction reference number. Every time I receive call from customer care executive and after listening actual complaint they always tell me that they will discuss it with their senior and revert me but I never get's call again except new mail with new reference number. Please note that since Nov 2012 I am using corporate plan VG_M&G_MV_TechM299 and I was able to use mobile Connect Services without any issue. Request you to please help me to RESTORE my ACTUAL PLAN i.e VG_M&G_MV_TechM299 and relevant mobile services? My mobile number is [protected].Please advise if you need any other information. My first request reference number[protected] which yet to be resolved. Regards, Tauqueer Ahmad

This is to inform vodafone that very soon they will be receiving notice from the consumer court for the physically and mentally harassment, Since VF has disconnected my outgoing & incoming. I had wrote an email complaint on Akosha.com website to VF and haven't get any reply yet.. I have spoken multiple times to VF agents and they are unable to resolve my extra charges concern and last month i have received the call from Nisha from VF location sarita vihar new delhi and she have given me the conformation that my 2 months billing issue has been resolve and i have to make the total payment of 924 rupees, which i payed but again in a next month i got to know that it wasn't resolve completely she have miss guided me for which i have recording in my phone which i will be showing in the court as proof since VF has teased me lot. Since VF has disconnected my incoming and outgoing because of which i can't receive my official and important calls. i will make VF to pay for that... Very pathetic, unprofessional, lazy, services given by VF and i would refer this to all my friends and relatives to not use VF in future... Now i am going to Sue VF and will see them in a court.. Regards Amarpreet Singh [protected]

My vodafone mobile number is [protected]. Yesterday(28.12.2014) i activated 2G plan for Rs.148(1GB for 28 days) But today (29.12.2014) i activated 3G plan for Rs.8(25MB for oneday). I got the message that 2G plan is overwritten by 3G plan. Just think both plans are different, then how can you overwrite. If i activate both in 2G means, your argument is ok. So please cancel my 3G data and revalidate my 2G data. I am looking forward to get positive reply from you. Thanking you.