Vodafone India Complaints & Reviews

Hi i am suresh..i hav recently changed from docomo postpaid to vodafone prepaid recently one month back..i hav cleared all the bill for previous operator bt after bill generation acess 100rs had came ii even paid the amount and submited the proof in vodafone store but still now my sim is not working even i am not getting signal..plz solve my problem..my number is [protected]..

Hi, My name is Anil Yadav Vodafone Number: [protected] I have been charged for Rs. 49/- and 30 for NDTV and downloads respectively.. Where as my internet plan is of 1 GB. And I was getting charged for 49 and Rs 30 on 28 and 29 Dec 14.But neither I have subscribed for any page or service nor any downloads but now your customer care saying that I have register for NDTV subscription and downloads.But I have not asked for the same and I have not received any message for the subscription.It is totally a fraud which u have done in name of NDTV. I have been using the internet same way as I was using earlier and I was never charged for any kind of excessive amount. I tried to speak to customer care regarding this issue two times but I got disconected or kept my call in waiting for over a long time. Could you please look into the matter. Thanks and regards

I Rakesh Modi received a Bonus offer from Vodafone by pressing *121# on dated 27.12.2014 of rs 07 (seven) in my Vodafone mobile no. [protected], on which local v2v is 10p for 14 days validity. I went to a local Vodafone retailer shop but he was unable to recharge the given offer. I called up the Vodafone customer care for the offer and I was confirmed by the customer care representative that the offer is available to me and to avail the offer I need to visit to the nearest Vodafone store. I asked the customer care representative that why I am unable to recharge the given offer of rs seven from any retail stores available outside. The customer care representative said me that as it is a special offer I need to go the Vodafone store and need to show the message on the mobile screen and thereafter I will receive the offer. Immediately I went to a Vodafone store which is in Barasat (Duckbanglow more). After entering the Vodafone Store I took a coupon whose number is 82 from the machine by the help of the security guard present there for my queries to be solved by the customer care representative present there. By the meantime I went to the cash counter to do the recharge of rs 07 (Seven). I showed the offer to the cashier on my phone screen and after several try the recharge of rs 07 (seven) could not be done. The Cashier suggested me to visit the customer care representative with my token number. I followed his advice and went to the customer care representative named Pratik Pal and showed him the offer of rs 07 (seven) on my mobile phone screen. Pratik Pal said me to go to the cash counter to get it recharge of rs 07 (seven). I said Pratik Pal that previously also I went to the cash counter to get it recharge but the cashier is unable to recharge the same. In reply to my question Pratik Pal said me that if you don’t receive the recharge within two hours then again you have to visit to our store. I said him that I am coming from a far distance and it’s not possible for me to visit the store again to track the status of my offer. I need a slip against my payment of rs seven so that I can track the status over my phone. Firstly he said me that I will not received any slip for making the payment of rs seven but when I said him that why is it so and if you are not providing any slip against any money transaction then it falls under black money. In reply to my context he said me that I will get a transaction id. I said him its ok for me. Then again I went to the cash counter to get it recharge but again the same problem the cashier could not able to do the recharge. Pratik Pal came to the cash counter and confirmed the problem with the cashier and said me that we are helpless to give you the offer. I said Pratik Pal that I need to meet with the senior officials present there and let them to know my issue. Pratik Pal was going to call his store in charge Debarshi chakroborty and while he was on his way, I tried to appreciate his effort with my hand on his shoulder. I was shocked to find out the negative reaction from Pratik Pal and he started shouted on me by saying don’t touch me. I said him that the touch which I did shows appreciation from my end to your effort. I am not slapping you. He was arguing with me and said me something which he was not supposed to say that for rs 7 (seven) you have come all the way. What a horrible customer you are??? And then the store in charge arrived there and said Pratik Pal to calm down and asked me the issue. Before I start continue my issue I said Debarshi chakroborty that on the middle of the floor I am standing and don’t you have any sitting arrangement for the customer where the customer can sit and talk. Debarshi chakroborty took me to the cash counter and while standing I showed him the offer on my phone. Debarshi chakroborty spoke with the cashier and finally said me that I will not be able to solve your issue, you have to contact with the Customer care over phone. I said him that the customer care representative over phone said me to go to Vodafone store to get the offer. Debarshi chakroborty said me that I am helpless and you can make complain. I asked him for a customer complain form he said me that he dont have any such form and then I asked him for a piece of paper and then for a pen. I received the paper upon my request and then on further request I got a pen. Now, I have a simple question why Vodafone is misguiding the customer???? I don’t know whether I will receive any positive response from Vodafone end or not, but still I have faith in Vodafone. I want a simple explanation about the same. Please look into the matter with utmost importance and do the needful at the earliest. Hoping for an immediate action from your end.

i submitted documents to convert mobile no [protected] from prepaid to postpaid but vodafone by mistake converted mobile no [protected] from prepaid to postpaid. i call several times to customer care office but in vain Please look into the matter as early as possible Thanks

I recharged the 3G data plan with 3G 147-1GB/30 Days on 1st December around 8:15 AM. The plan has validity of 30 days but the Internet pack expired in 28 days only. I called the vodafone customer care to check on this and they are given all sort of [censored]s stating that the validity of the plan is 28 days only. I told that the SMS from Vodafone says the validity of the plan is for 30 days but they keep on repeating the same thing that the validity of the plan is 28 days only. I did not get any proper response from the vodafone customer care. Any assistance would be highly appreciated. These service providers cheat the customer in such a way that customer don't notice such small thing and these services companies make hell lot of money from cheating the customers. I have attached the screen shot that I have taken from there offer page which you get after dialing *111#8 from the phone.

The sales person of cited company commited to us(Corporate), In this combo plan we will get the 1GB 3G date there after 2G unlimited, but now in our first Bill they charged a huge amount as data usage (without any clarification), whereas earlier we had plan of Idea in which we never get any such charges When i contact to that person (Sells Executive) initially he told me that sir i am talking with the company & you please don't need to pay that extra amount. now he is not picking the phone. Also i not getting any setisfactory reply from helpline executive.

I am a vodafone user from West bengal Kolkata. My number is [protected]. I had nearly Rs.130-140.00 balance till 26th December 2014. Suddenly Rs.99 was deducted from my phone. I contacted vodafone care and appellate. They are saying something DNLD-DWAP_DLS0099_PPU_KIN00587001 downloaded from my number. This is completely wrong information. I am the only user of my phone and I have made no such download from my number. Even I dont know what is this.
I have data (3G) balance in my phone also. So there is no change of something related to mobile data.
Please help me to get solution of this. I have faced the same kind kind of balance deduction earlier also.
Best regards
Dr. Sandip Majumdar

hi this is suresh.i am vodafone user.my nmbr is [protected]..my nmbr services had been blocked..i hav ported from docomo postpaid recently to vodafone prepaid..i hav cleared all the biils in previous operator..i hav submitted all the proofs in vodafone store..bt still npow my number not activated..so plz check my complaint..[protected]

Hi, I am a Vodafone Postpaid user ([protected]). I have been using this from last 4-6 years. I had opted for yearly rental plan under which i am paying my annual rental once in a year. But two months back my plan had been changed from annual rental plan to monthly rental plan without any prior notification to me which is not at all an acceptable thing and i have been getting charged Rs. ~ 900/- from past two months, but i haven't made any call from that number. I spoke to one of your executive named : Mr. Praveen ([protected]). He could not able to resolve the issue properly. Being on maternity leaves, I can't visit Vodafone Store every month. Could you please escalate this issue to the concern authority and convert my plan back to Annual only as soon as possible. I have dropped a mail to nodal officer also. Waiting for reply from them. Thanks, ~ Bhawna [protected] [protected]

My Vodafone plan has been changed from VG_M&G_MV_TechM299 to ST_CR_MV_E_Talk_349 w.e.f 17th Nov without taking my consent (Which I have noticed only when I was looking for all the services details fromVodafone.in when all my services viz Vodafone mobile Connect Services, Vodafone live services, IPhone services etc has been deactivated on 4th Dec 2014). I have sent many mails to corporatecare.[protected]@vodafone.com from my registered/official mail id however not getting any resolution except new interaction reference number. Every time I receive call from customer care executive and after listening actual complaint they always tell me that they will discuss it with their senior and revert me but I never get's call again except new mail with new reference number. Please note that since Nov 2012 I am using corporate plan VG_M&G_MV_TechM299 and I was able to use mobile Connect Services without any issue. Request you to please help me to RESTORE my ACTUAL PLAN i.e VG_M&G_MV_TechM299 and relevant mobile services? My mobile number is [protected].Please advise if you need any other information. My first request reference number[protected] which yet to be resolved. Regards, Tauqueer Ahmad

This is to inform vodafone that very soon they will be receiving notice from the consumer court for the physically and mentally harassment, Since VF has disconnected my outgoing & incoming. I had wrote an email complaint on Akosha.com website to VF and haven't get any reply yet.. I have spoken multiple times to VF agents and they are unable to resolve my extra charges concern and last month i have received the call from Nisha from VF location sarita vihar new delhi and she have given me the conformation that my 2 months billing issue has been resolve and i have to make the total payment of 924 rupees, which i payed but again in a next month i got to know that it wasn't resolve completely she have miss guided me for which i have recording in my phone which i will be showing in the court as proof since VF has teased me lot. Since VF has disconnected my incoming and outgoing because of which i can't receive my official and important calls. i will make VF to pay for that... Very pathetic, unprofessional, lazy, services given by VF and i would refer this to all my friends and relatives to not use VF in future... Now i am going to Sue VF and will see them in a court.. Regards Amarpreet Singh [protected]

My vodafone mobile number is [protected]. Yesterday(28.12.2014) i activated 2G plan for Rs.148(1GB for 28 days) But today (29.12.2014) i activated 3G plan for Rs.8(25MB for oneday). I got the message that 2G plan is overwritten by 3G plan. Just think both plans are different, then how can you overwrite. If i activate both in 2G means, your argument is ok. So please cancel my 3G data and revalidate my 2G data. I am looking forward to get positive reply from you. Thanking you.

I was provided a dongle and a SIM (SIM no [protected]) from your company at a price of Rs. 999/- in the first week of December 2014. I had given my driving license as my photo address proof. I was told by your field staff that the copy of the same was not good so I was to provide a scanned copy of the same to a vodafone person [abhijit.[protected]@vodaphone.com]. on the 12th of December 2014. After waiting for a response/activation I had contacted Ms. V Rodricks of Vodaphone to help me get my connection active on 23rd December 2014. Amazing the reply that came to me was addressed to Mr. Basu mentioning my number and a complaint number. I brought this anomaly to that email id but only got another complaint number. As Vodaphone has responded and acted in a total unprofessional manner I want the company to refund my money and take back all they have supplied. I refused to go on any association in this regard with such a casual company. Looking forward for your response and mitigation of the problem at the earliest. Thanking you Deba Prasad Mandal

SIR MAI PICHHLE TIN SALO SE VODAFONE COSTOMER HU. MAI EK SAAL SE MAI VODAFONE KA NET. USE KAR RAHA HU.PAHLE ES ME KOI PROBLEM NAHI HUI PAR AB TIN MAHINO SE YE BINA INFROMATION KE DOWNLOADING CHARGE LAGA DETE HAI.MAI KAI BAR COMPLAIN BHI KIYA PAR ESKA KOI HAL NAHI NIKLA. WO KAHTE HAI KI HAM CHARGEBALE SITE US KARTE HAI.HUM MTNL KE NET BHI US KARTE HAI USME TO EYESA KUS CHARGE NAHI LAGATA HAI PHIR YE LOAG BINA INFROMAITION KE CHARGE KAISE LAGA SAKTE HAI.KYA HUM INDIAN ESE HI IN SE BEBKUF BANET RAHE GE.AAP SE ANURODH HAI KI AAP ESE BAND KARAE MUJH JAISE KITNO KO BEBKUF BANA KAR LUTNE HONGE.

I bought a Postpaid sim, phone no - [protected] from vodafone mini store in 250rs at patel nagar metro station in delhi . its been over 20 days that sim has not been activated and whenever i call customer care or i go to vodafone store they say that they dont have any info for this no and they cannot activate it ! They say they cant do anything about that and i need to enquire again after few days. i went there 3 times and they still dont know anything now tell me what i need to do . I submitted all the valid documents and my frnd also got the call from vodafone for tele-verification . tell me what should i do now ???

Dear Sir/Madam, Hi this is Kimmy Vora, my no is [protected] and my email id is [protected]@gmail.com. I belong to Gujarat, Ahmedabad. My complain is that for last 2 months my no is bearing unnecessary deductions, Whenever I called up customer care I get the answer that I must be opening some sites which deducts some bearable charges from the balance but as per I know I have not used any such ids other than google, fb or watsapp. The last deduction I beared is on 27/12/2014 which cost me 14 Rs.Deduction from fb. Again I got the credit balance and whole night there were deductions from my no. This is to inform you that this charges are not bearable to me. I work hard and get the money and company has no right to deduct such unnecessary amounts without any alerts.If my problem is not solved soon then I have to go to consumer care for the same. I hope my complain will be answered and solved soon. Regards, Kimmy Vora

> Dear concern, > I myself jitendra bhatt having a vodafone cug connection and its no is [protected] I am using a 3g service in it but from yesterday afternoon there is a promlem in my 3g and therefore I called in your customer care no 198 and your executive told me that ig will be activated within 3 hours but thereafter I called 5 times in your customercare and everytime your executive said that your 3g service will be started in 2 to 3 hours but still I am unable to use 3g service.am hugely disappointed with your service and if I am not getting proper response and service regarding this I will go to the customer forum and will do a complain against vodafone.and from saturday afternoon each executive told me that your services will be activated in 2 to 3 hours and now today I called your customer care and now your executive told me that 3g department is closed on Saturday and sunday.so this is the very pathetic service I ever had.

There are multiple deductions from my prepaid account [protected] on account of some value packs which I had never seen before nor I am aware of what they are. This happens regularly when I am on roaming and Vodafone customer care doesn't help either. I am on a 3G network with monthly pack activated hence it is beyond understanding why there are these charges. Please look into this matter urgently else I am going to switch to another network upon my return from roaming

I'M ASHISH GUPTA FROM NEW DELHI. YESTERDAY (27TH DECEMBER 2014) Vodafone charged 99 rs, for internet charges though i was using internet packs .They said that I was browsing the website where browsing is chargeable.they showed the issue with a code :DNLD-DWAP_DLS0099_PPU_KIN00587001. KINDLY LOOK IN TO THE MATTER AND REFUND MY MONEY.

SIR I REQUEST TO YOU THAT MY VODAFONE NUMBER [protected] ON DECEMBER 10/2014 I REQUEST TO COMPANY CALL DETAIL I SEND THE MASSAGE TO BILL JUN AUG SEP. AMOUNT DEDUCTION MY A/C BUT DID NOT RECEIVE CALL DETAIL PLEASE HELP ME NAME-ANIL SAHU MOBIE-[protected] MAVLI JN.(UDAIPUR)