Vodafone India Complaints & Reviews

I have post paid Vodafone mobile no [protected]. I have been requesting customer care to send me Nano sim for Apple 6 . On 16th I received Sim, no of which was different from what Vodafone had in their record. The executive confirmed that new sim will be sent. To my bad luck on 18th I received Macro Sim . Again the executive confirmed that nano will be sent & i will receive in 24 hrs. Till today not received and like a fool I called up customer care again in the evening to know what wrong I have done. Executive informed that sim has not been sent . Will someone at Vodafone tell me what I should do ? Not able to use my Apple 6 hand set for the past one week.

To Vodafone Team, Inspite of regular follow up (Since Sep 19, 2014) with Vodafone customer care, my connection is not still closed and I'm constantly receiving bill for number [protected]. Really I'm going into mental agony and irritation when I see mail from Vodafone for bill. I have been always interacting with Vodafone team for connection closure but it didn't get closed till now for which I m really very surprised. I'm again summarizing all the activities done from my side for connection closure: 1. My father visited Vodafone customer care shop (alambagh) and registered request for connection closure for this Mr. Jitendra told me to make payment of outstanding amount Rs 2075. 2. I have done payment of Rs 2075. Vodafone Mobile No : [protected] Subscriber ID : 1.78197745 Payment Amount (Rs Ps) : 2075.00 Payment Date :[protected]:31:44 Transaction ID : MEPG[protected] Payment status : SUCCESS 3. I sent mail to Jitendra Misra (jitendra.[protected]@vodafone.com) with payment receipt on Tue, 16 Sep 2014 10:43:44 IST. 4. I again sent mail for closing connection on Wed, 17 Sep 2014 11:32:28 IST & Fri, 19 Sep 2014 13:02:34 IST as I didn't get reply. 5. I didn't get any formal notification from Vodafone for my connection closure and received bill on Sat, 04 Oct 2014 00:45:05 IST for Rs 96.13. 6. I had again sent reminder mail for connection closure on Mon, 06 Oct 2014 16:14:21 IST. 7. I received auto reminder mail from Vodafone care on Mon, 06 Oct 2014 16:18:36 IST. 8. I had made payment of Rs 97 in order to avoid dispute. Vodafone Mobile No : [protected] Subscriber ID : 1.78197745 Payment Amount (Rs Ps) : 97.00 Payment Date :[protected]:45:48 Transaction ID : AICI[protected] Payment status : SUCCESS 9. I had again received email bil for Rs 29.94 on Mon, 03 Nov 2014 22:05:31 IST & Rs 985 bill. I'm again constantly follow up with vodafone team for these bills for which I have not used single server as I'm in Indonesia since Aug 18. KIndly help us in closing this ASAP otherwise I have to take necessary legal actions With Regards Ajay Mob:+62-[protected]

Vodafone India added fake incoming call charges during international roaming in my latest bill on my number *******903. Even I didn't received any calls on the international roaming, but As per bill21/11/14 12:39:37 Malaysia-Cel [protected] 1:07 14021/11/14 12:45:16 Malaysia-Cel [protected] 0:12 7025/11/14 16:35:52 Malaysia-Cel [protected] 37:40 266025/11/14 17:13:32 Malaysia-Cel [protected] 19:24 1400I got miscalls from [protected] & [protected] but I didn't attended calls from both number.I never get any call or miscall from [protected].When I tried to make call to [protected] many times to check, this is an invalid number.I tried to find on true caller and google it for the details of [protected], this is a Vodafone spam number... Same fraud, Vodafone also did in my other postpaid number i.e 858*****77, Add incoming charges in Nov 2014 bill while this numnber was in National Roaming and activated a free national roaming pack even.They didn't stop yet, added again 180 extra charges in bill of dec 2014 of 858*****77.I have written many complains but nobody id responding from Vodafone.Please help me, I am helpless now, nobody from Vodafone is listening me.I am out of India and they deactivated my number +91-99*****903 without any reason. Only 9 days, my number was active while in international roaming They didn't take any action of my complains.They are also charging me Rs199 for 30days international roaming facilities but I could not get that facilities even continuous 10 days.

Yesterday I was activated 1GB 3G Internet pack and it was activated before that i have requested for one day 3G pack using *121*08# this code was given by the customer care center and i dialed but it shows invalid MMI code so i activated 1GB 3G. But by today my Internet pack was overwritten by the new Internet pack that i was requested earlier before activating 1GB pack. Based on this i have called customer care their were speaking like a machine and not at all responding.They were not refunding my money too. And like happened many more times last time they were detected 40Rs. for activating call cutter it was not also refunded. Sir please accept my complaint and refund my money as soon as possible.

This is in reference with my mobile number [protected]. Name : Rahul Mathur First of all the customer service executive are not able to come up with any sort of solution to my problem. Last week I was travelling to Dubai from the 13th till the 19th. Before leaving I had activated my international roaming services on number. From the 13th till the 17th of December my services we working normally. On the 18th morning, there was a no service message displayed on phone. On enquiry, on which my call was transferred to 3 different people all of which had no or half information about my issue and took a total of 24 mins on an international call, I found out that my unbilled amount had exceeded my credit limit of Rs. 9000, unbilled amount stated Rs. 13000. This was told by Ms. Kanchan at Vodafone Care[protected]. After making some calls I had arranged for a total payment of Rs. 9000 and made the same upon which my services were resumed in the next 2 hours. On the 19th morning, my services were again restricted and the no service message was being displayed. I could not understand this as I had made the payment requested by Vodafone Care and I couldn't spend another 24 mins on international roaming from a landline trying to find a reason. Today morning I landed in Delhi at 4am and got to know my outgoing also was barred. Upon speaking with one of your executives at 6 in the morning, to which he had no answer for and told me to call after 8am only upon which he could understand what my problem was, forget about solving the same. Now finally at 4:30 pm, people at Vodafone care are telling me that I have an Unbilled amount of Rs. 37000!!! Again Mr. Surmeet from Vodafone care can't come up with a solution to this as my bill has not been generated and your senior executives are too busy to give a damn to my problem. I have been promised a call back but Im prepared for a no show. How is that possible since the past 2 days my services were not there and only 2-3 outgoing calls were made on the 18th. I want an immediate solution to this problem ASAP!!! I am not going to make any payment whatsoever until my bill is sorted out!!! Im filing a complaint in the Consumer Court as well for mental and physical harassment I had to go through in Dubai to get in touch with people. Also no warning had been given to me about barring my services, when I was abroad. My parents along with me were worried and troubled as there was no point of contact other than my phone. I had to make very expensive local calls from the hotel landline number, to which I'm sure Vodafone Care doesn't really Care for. Rahul Mathur [protected]

To Ms. V Rodricks / Ms JP Mundkur & the thief (Vodafone) Vodafone#[protected] - I am not going to pay the bill, take what ever action Vodafone wants to take. As per the subject line hope you understand the frustration level, issue with bill period - 07/11/2014 - 06/12/2014, Bill amount - Rs.2, 821.19 (which is hell), you people just fool in coming to India, what you think such a big company will come to India & will thief India customers like this. This is going to consumer court & press media & where ever i can take to close Vodafone from India. Problem with the thief (Vodafone) (PATHETIC ISSUE) As per your msg rec'd for scheme of Rs.175 - 1GB - 3G Data, i send activation msg for the same on 13/11/2014, i rec'd confirmation that service will get activate in 48 hours, after 48 hours i started using the data services & when i am receiving my bill today my use age charges mention is Rs.2, 203.12 ( NEED EXPLANATION WHY WHY WHY ?????? ), & have all proof & documentation of activation of the service, take appointment & can come & see. And if Vodafone wants to pay me the bill, have to wave of this Rs.2, 203.12 (DATA USAGE WHICH IS HORRIBLY INCORRECT) or else kindly read the subject line again & the first paragraph (& I MEAN THAT VERY WELL.) just put one hour also to think what you Vodafone does to customers, if this would have happen with anyone of you who is reading you people are big shots you people would have sack the company more horrible then me, JUST FOR ONE DAY PUT YOURSELF IN CUSTOMERS PLACE & THINK. one unsatisfied customer like me will spread to how many that, i dont think so i need to tell all PostG & master peoples working in Vodafone. DON'T JUST say HAPPY TO HELP, MAKE CUSTOMERS SAY THAT ...THAT..."VODAFONE WAS HAPPY TO HELP" ...& THIS IS NEVER GOING TO HAPPEN IF YOU VODAFONE PROVIDES SERVICES SO WRONGLY SO INCORRECTLY & SO PATHETICALLY. SHAME ON VODAFONE . . . - Regards, Mrs Geeta N Asara (fooled & thieved by Vodafone)

Hi.My vodafone no is [protected]. Without any reason vodafone deducted 100 rs.When i talked to executives they didn't get any proper solution.my issue is 100 rs has been deducted from my balance without any reason.When i told to executive to take a complain, she did not do that. I dont know whats problem with vodafone people. Really bad service from executive.

श्री मान मैने दिं०10/12/14 को 249/= का नेट पैक रिचर्ज कराया था उसमे मुझे 1300 MB नेट यूजर मिला था। वह अभी खतम नही हुआ था कि गलती से 16/12/14 को टाप अप कि जगह 24/= का नेट पैक रिचार्ज हो गया जिसमे 100 MB नट यूजर मिला मैंने ध्यान नही दिया पर 18/12/14 को मेंरा नेट यूजर 0000 बैलेंस हो गया । जबकि 249/= के नेट पैक पर 1300 MB डाटा और 28 दिन वैलिडिटी होती है। कृपया मेरा 3G 249/ = का नेट पैक रिवर्स करने का कष्ट करे Mb no.[protected] धन्यवाद।

My name is Mahesh. Number - [protected]. I recently recharged with a SMS pack For Sneding SMSes to customers. But When i tried to send the sms it showed sent from me but never reached the customers. i tried sending to my other number then also failed. only small messeges like hii, hello, how r u are getting delivered. but not the big ones. after contacting customer care, i got a reply like its your problem not ours. The receiving problem can be in one customers numbers. Not to the 1000s of all. But still not a proper answer i received from Customer Care. I would like the customer care executive to respond in a sincere manner not a abusive language. Thank You. Contact - [protected] / [protected]

Hi. I am Vijayvir. My Vodafone post paid number is [protected]. I am using this number since 2008. In my last month bill vodafone have charged me Rs 850 for (mi_cap_850_30d_R_promo_3g) some Internet promo pack. Which I never activated. I am very much dissatisfied with this kind of over charging from Vodafone. My personal experiance with vodafone in last 7 years never good. Regards Vijayvir Area Manager Honda Motorcycle & Scooter India Pvt Ltd [protected]

i am Vodafone pospaid user for Mumbai circle and i am using 3g connection. i have been charged for the same service hello1_tvallsouth_ this month for Rs.30/- and wapvilla_ppd & d2c_ndtv_valuepk_9 this month for Rs. 300/ and i have never used this service and Vodafone has charged me without my consent and when i have contacted the customer care they are saying that i have clicked this service while i never browse through my phone.This is totally a fraud done by Vodafone and hello1_tvallsouth and i want my money to be refunded asap.My contact number is [protected].

, Hi, i am Rudra, i have been charged an additional Rs.99/- for downloading d2c_shotformats_ti from my mobile. But i really don't know what is this. i called the customer care but they are also not giving any clarification, just informed me that i had used the service from that link and charged Rs.99/- please help. Mob-[protected]

Dear Sir / Maidam I Jitendra kumar (my cell no. is [protected]) want to say that vodafone charged me for downloading D2C_ndtv_valuepk_9, Deals_mydala_99, D2c_mydala_99 and myplex_ap_100 services. An amount of Rs. 397.00 charged for downloaded above services which i have never used. Whenever i talked with vodafone custmer care they told me that you can not make any complain regarding this. You have to pay for this. Kindly solve my problem and tell me what to do in such cases. Thanks and regards, Jitendra Kumar Mob No. [protected] Email id jitu.[protected]@gmail.com

overcharged and that too above my credit limit. Their customer care representive never bother to call existing client rather trying to make new clients. I ported from Airter Prepaid to Vodafone Postpaid and felt cheated from the fist month. Never opt for Vodafone Post paid, they will charge you GPRS bill which will give you hell of a shock. Kavita Sharma Noida

Hi, my name is meenu and i am from Bareilly uttar pradesh, i am having a corporate connection which is not active from last 2 months because there was some documentation part missing.Now almost a week before all the documentation is completed but still the no. is not active.I am having the no. of your concern person [protected] .he is saying to me from last 4 days that the no. will be active, but i am not getting this that why is it taking too much time. below is the no. for which iam facing problem.. [protected] regards, Meenu agarwal [protected]

hello Vodafone, There are more than 10 emails I wrote towards vodafone for adding the extra roaming charges on my number every time without looking to my concerns they only reply that those charges are mandatory on my number and proper bills. This is very cheap move by them my complaints have following points. 1) I switch to Mumbai circle from Pune for my so I changed my plan to corporate plan. They change the plan but didn't bother to tell me that extra outgoing roaming charges on my plan. Further I communicated with them for the reason they put forth that I am not applicable for rome like home service. But one of their customer care executive told me that he will activate the service he didn't notify me that this service is no applicable. I am under impression that there is no extra roaming charges for me as I activated rome like home. 2) My last month bill and current bill already have huge amount of roaming charges which is never communicated with me and still they send me the reminder of outstanding amount. I paid bills excluding of roaming charges. 3) All of their customer care executives are didn't address the issue properly always send me the programmed mail as response never bother to read entire mail. Here is entire communication... Please if you are not capable to address your customer properly then there is no point to continue your service I will change my service provider to Airtel soon. Please registered my complaint. Dear We have received your email dated 16/12/2014 for your Vodafone Mobile Number [protected]. At the outset, we regret the inconvenience caused to you. With regard to your concern we hereby confirm that, the charges of Rs. 609.40 has been correctly levied in your bill dated 19/11/2014 against the roaming outgoing charges while on roaming as per the active tariff plan. We also confirm that, the “ROAM PROMO (IC FREE) 75” has only incoming free benefits however outgoing will be charged as per the active tariff plan. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help Pooja Jadhav Nodal Office Contact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +91-[protected] for postpaid and [protected] for prepaid (standard calling charges applicable) For any complaints call 198 toll free helpline Nodal Office : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday, standard calling charges applicable). Fax number : +91- [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in Do not Forget to explore “My Vodafone Application” link http://m.vodafone.in/vfappp that helps you manage all your Billing, Recharges, Data Plans, VAS & much more !! On[protected]:21 PM; From: xx To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: FW: Extra romaing Charges; Hello Vodafone, Please go through the communication with your executive below and take necessary actions ASAp. Regard’s From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com] Sent: Tuesday, December 16, 2014 5:32 PM To: Subject: Extra romaing Charges Dear Thank you for your e-mail dated by 15/12/2014, regarding bill clarification of your Vodafone mobile number [protected]. With regard to your concern, we regret to inform you that, as per the feedback received from our billing team, the roaming calls usage charges towards your Vodafone mobile number have been correctly levied in your invoice dated by 19-NOV-14. Further, we would like to confirm that the incoming calls on roaming have two components: 1) Incoming Airtime Call 2) Roaming Call forward. A roaming call forward is the STD component while on roaming. As per bill information, you have done the outgoing calls and got charged @Rs. 1.5/min correctly. Roam IC free 75 packs will give you only free incoming. As per tariff plan you have 600 free local min, but they will not give benefit in roaming. Every roaming incoming call will have a corresponding roaming call forward/STD component Basis the above, we would not be in a position to pass any credit as these are the genuine charges towards your Vodafone mobile number. Please note the interaction number: [protected]. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Praveen Pattanshetti Vodafone Care Contact number Postpaid : 111 or +91-[protected] Prepaid : 111 or +91-[protected] For complaints/requests : 198 (toll free) Fax number :[protected] E-mail : corpcare.[protected]@vodafone.com Website : www.vodafone.in On 12/15/2014 11:19 AM; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Extra romaing Charges; Hello Vodafone, These terms are never communicated with me. That is I have to pay roaming for outgoing in Mumbai circle. Your executive said once you activate the roaming pack then no extra charges will have pay. 1. We have validated your bill dated 05/11/2014 and found all roaming charges are correct. 2. As per bill information, you have done the outgoing calls and got charged @Rs. 1.5/min correctly. 3. Roam IC free 75 packs will give you only free incoming. --This is not communicated. 4. As per tariff plan you have 600 free local min, but they will not give benefit in roaming. --This is not communicated. 5. Please note that interaction number [protected]. Please revert with adjusted bills and information. Regard’s -[protected] From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com] Sent: Saturday, December 13, 2014 1:35 PM To: Subject: Extra romaing Charges Dear Thank you for your e-mail dated 11/12/2014, regarding bill clarification of your Vodafone mobile number [protected]. At the outset we regret the inconvenience caused to you in this regard. With regard to your concern, we wish to inform you that: 1. We have validated your bill dated 05/11/2014 and found all roaming charges are correct. 2. As per bill information, you have done the outgoing calls and got charged @Rs. 1.5/min correctly. 3. Roam IC free 75 packs will give you only free incoming. 4. As per tariff plan you have 600 free local min, but they will not give benefit in roaming. 5. Please note that interaction number [protected]. We assure you that Vodafone always endeavors to maintain a transparent and accurate system of billing its subscribers for the services rendered. Please be assured that all billing happens only against genuine usage done against that particular connection. We sincerely regret our inability to process any waiver towards the genuine usage. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help Ratnadip Ghorpade. Vodafone Care Postpaid : 111 or +91-[protected] Prepaid : 111 or +91-[protected] For complaints/requests : 198 (toll free) Fax number : +91-[protected] E-mail : corpcare.[protected]@vodafone.com Website : www.vodafone.in Hello Vodafone, In spite of several mail communication with your Vodafone team regarding roaming charges in last and current bill cycle you keep me charging outgoing roaming which you wont notify. I have to pay 600 roaming for last month and more than 800 roaming for current month which I am not going to pay because no one notify me for the same weather I am charged for outgoing or incoming. Please adjust my bills for current dates or else I have send you corporate notice I hope you won’t like it. This is very frustrating behavior by Vodafone I thought your executives are professional but they never replied my concerns nor they resolve the problems. Please do needful ASAP or ready for legal actions. Please do not reply with mail need more information anything. Just adjust the bills without roaming charges and I will pay them else I have to change the vendor by porting the number. My Name no [protected] Thanks

It is the second month that they had made too much bill amount. last month they had started 2 plans of 199 2g pack and 250 3g pack on my number. which I had told them to deactivate several times by calling them. after deactivation also i had to pay the bill for the plans which i never used or activated. Now again this month(December) they given me a bill of Rs 1234. which is not acceptable. once I called them they they said we have added rs 823 by mistake which will be assorted soon. but on the next day they have stopped the outgoing calls of the number and said you will have to pay 800/- to start your number. This number is also connected with my credit card. I called my credit card company to stop their payment. but they had done the payment earlier. now i am in a loss of almost 850 by this bogus company.

From October 25 till date I find following wrong charges being deducted and that also without basis. 1.Rs 175 deducted for October 28 to November 10; 2. Rs 16 deducted on December 12 and that again has no basis: 3.Internet charge deducted of Rs 179 on December 12 oand no facilty extended for this. Looking forward to getting credit for above. Regards. Minu

From October 25 I have noticed amounts being wrongly deducted. For this I complained to Vodafone and e-mail reply justifies the amount deducted as correct. Just letting you know that from October 25 to November 10 there was deduction of Rs 175 which is wrong and which should be credited back.. Again on December 12 there was wrong deduction of Rs 16 which should be refunded. That company took Rs 179 on December 17 for internet facilities but same is not being provided.' Looking forward to attention. Minu

I have been complaining about the hopeless network coverage in Belgaum(Home and Office), but i only get fake attitude of resolution. To solve a complaint No. [protected], they are giving just reasons. Even Vodafone store at Tilakwadi, Belgaum are not entertaining complaints. I would urge to avoid vodafone as they are not pro-customer and always shy away from serving customers. Please.!! Do not come to Vodafone based network.