Vodafone India Complaints & Reviews

I am using vodafone postpaid for last 18-19 months. This is the third time they charged me Rs. 49/- and 30/- for some wapvilla_ppd and hello1_tvallsouth_ download charges. While the last two time they reverted it (after repeated calls and emails though) this time they are refusing it. Customer care people have declined to lodge any complaint. It's the height of cheating from a big company like Vodafone. Sick of vodafone.

Hi, This is in reference to one more cheating case against vodafone no. [protected]. I was shocked to see charges for three ISD calls and two ISD msg in my current bill. I was not aware that whether ISD facility is available or not on my vodafone no. I sent as sms to 111 for deactivation of ISD facility. I got an msg from vodafone stating that "ISD service is not active for your vodafone mobile phone". Then I called up vodafone customer care and talk to one of executive named " Rahul Sharma" enquiring about the same and he told me then ISD service is active on ur mobile and u have to write a mail to corporatecare.[protected]@vodafone.com and they will reverse the same. How can I can receive conflicting msg from vodafone. This is absolute rubbish on the part of vodafone. Day by Day cases of cheating is increasing from vodafone. They are leving charges whether by means of downloading charges, Fake ISD charges etc. Snapshot of call details are attached herewith.

Hi, I have taken vodafone post paid number. I opted for 299 plan and their sales person activated wrong plan on my number. They activated 199 plan. 299 plan was having internet free and 199 plan didnt include any internet. I used internet assuming plan activated on it was 299. Now they say me, plan activated was 199 and since u used internetn 1596 are the internet charges. The mistake is done from their side, they activated wrong plan and now charging me internet fees.

This is [protected] . I have purchased this no. from gurgaon and is for Delhi-NCR . I live in sec 78, Gurgaon even though i don't know why vodafone is deducting continuously money from my balance even in calling and receiving. I want my balance back. I render the service of vodafone by paying and not free of cost then WHY I AM UNABLE TO TALK TO CUSTOMER CARE REPRESENTATIVE FROM MY NO. KINDLY RESOLVE THIS ISSUE.

Dear Vodafone, I'm writing you to request about my Vodafone number [protected]. It was purchased by me some days ago.. LET ME CLEAR YOU PICTURE; 1. This is Informed you that I got Call form [protected] from Vodafone and they Offered me New Number of Vodafone (in which I confirmed that 600 Local Min and 450 Std Min ) + (Number as per My choice) But When Sales Person Came (M-[protected]) and He offered me only one Number and Said Only this number is available for you and He take Rs 250 (Security Deposit). He gave me surety that he arranges a call back for me and other number series available for me and they also provide me good Plan. But nobody called me and after that I called on [protected]this no. And told him all these things, he again told me that he arrange call back for me but didn’t, after 1 day again called to sales person he told me that if you wants to activate this no. then you have to continue with same number only and no other number available so I agree. 2. When I called for active this number then I got Information form Activation Department that my Plan is Rs 300 Plan In which I get Rs 600 Local Min and 450 Std Min + (300 Local Min and 255 Std Min + 150 Local V to V Min these 2 Packages are Promotional and only for 6 Months) as per your Activation team. 3. After that I Called on Customer Care for My Plan confirmation They told me that Same Plan as per above I get all the benefits. 2 Times I get this Information from Customer Care. 4. Suddenly, on 10 Dec, I got call from Vodafone (Welcome Call) and someone lady told me that I get only 300 Local and 255 STD Minutes. And she is too irritating girl when I told her about above Plan she put my call on hold for 26 Min and I’m waiting for her hold prompt but she didn’t and after that she came back and told me that due to tech issue she put my call on hold but at the time of hold she told me that for plan confirmation she wants to put my call on hold but after that may be she is sleeping for half an hour.. and after that she refuse and said sorry this plan is not available only 300 Local and 255 STD Minutes Plan is possible and due to this I talked hardly with your peoples. 5. But if you will do these types of things then it’s not possible for me to continue relation with Vodafone and I’m not using this number right now. And wants only disconnection. 6. It is requested you to please disconnect this number and refund my money from my security deposit. From today I will not responsible for any type of rental, please disconnect it asap. 7. As per your Welcome Letter 600 local min and 300 local and 255 Std min mentioned but you peoples nothing bother for this and refuse it and also I got 450 STD min information from Activation team and Customer Care team….Not my Imagination when you have this plan and someone your guys told me this that’s why I know about it It’s not my imagination….. 8. And that time Welcome Call not complete by my side. If it was Completed so this fake complete by that Lady. I have talked to each of you but none of you is bothering to resolve my case… PLEASE LOOK INTO IT VERY Very URGENTLY !! VERY Very BAD SERVICE IS TO BEGIN WITH… IF THIS IS THE BEGINNING… WHAT WILL HAPPEN IN THE FUTURE…GOD ONLY KNOWS !! Regards Gaurav Dutta RZ-57/G-1 Sita Puri Part-2 Gali No.2, New Dwarka Road New Delhi-110045 Alternate no. [protected], [protected]

Hello, I was using vodafone data card number [protected] this year. On 8th Oct '14, I logged a complaint with vodafone viz. complaint no. [protected] to stop the number as the speed was negligible. I was not able to open any webpage; it was not serving me any purpose and I could barely use it. Vodafone contacted me to take back the complaint and assured me they will solve the issue but nothing happened even after 8 days. I then again logged a new complaint with no. [protected] on 17th Oct stating the same issue as stated above and I told them that I will not pay Oct month's bill since I could not avail the service promised to me. No website was opening, negligible speed...what use the datacard is of to me? I dont know if after my second complaint they stopped the number or not. Now vodafone is HARRASSING me and they have stopped outgoing from my other primary number [protected] which I have been using since 2006 and paying every bill on time for this number. I would like you to intervene and take a quick action. I will not pay bill amount for [protected] SINCE I COULD NOT USE IT IN OCTOBER DUE TO NO SPEED and VODAFONE'S FAKE PROMISES!!!

There is cable work being carried out without skilled labour at peddar road, at the corner of Sophia college lane . An orange cable was dropped on my head . Fortunately there was no injury . Kindly enquire as I found no supervisor present . SalonI Sachdev

Without asking me my Vodafone SIM card and proof of the company to pay gave Activate when asked to do so, he said, and he used his 90-day, and I hung my Complaint not registered please my Vodafone number 7, 837, 676, 377 help me... my phone number is [protected]

Dear Sir/ Madam, Again and again Vodafone team is playing with my numbers. This time it happened with my other number [protected]. I have activated 3g plan for 1gb data of rental of 250 per month. From past three months Vodafone team is stating i have crossed my limit of 1GB and capping of Rs. 750/- is charged in my account without my knowledge or intimation. I repeatedly called Vodafone customer care and requested them not to activate this but no use. I have raised a complaint Vodafone Complaint no. [protected] which was closed without any call or intimation to me. when i again called to check this i was told it was closed as my number is switched off at the time of call. The Team Leader Mr. Ravi Teja refused to raise another complaint nor re-open the closed complaint. I repeatedly calling to Vodafone team and visiting the stores but no use. Everyone talks same default answer it is capping amount by default it will charge. Why an amount of Rs. 750/- charged to the customer without intimation? when Vodafone team is calling for so many offers, why dont they call to intimate us about this capping amount? When i crossed with 1GB o[censored]sage, why is that 8 GB of capping amount activated instead of 2GB with rental of 450? Despite of my complaint and request again for this month also why the capping amount charged to my account ? The same thing happened to my Vodafone other number [protected]and made me suffer like anything. they disconnected my services for so many days and activated. Kindly help us in rectifying this. Regards, Manikantan. R +91 [protected] +91 [protected]

I am Bose from Tamilnadu, my Vodafone mobile no. [protected]. Yesterday[protected] Vodafone has deducted Rs.99 from my main balance. The Vodafone customer care is saying, I have download "DNLD_D2C_NDTV_VALUEPK_99-NDTV". But I don't click any link or download any apps. Please refund my money which was wrongly deducted.

I WAS CHARGED 750 RS EXTRA FOR WHICH I WAS NOT INFORMED BY VODAFONE REPRESENTATIVE & ACTIVATED MI_CAP_750_30d_R_PROMO_3G plan ON MY NUMBER [protected], WITHOUT PRIOR INFORMATION. MY BILL RECORD IS ALSO VERY STRONG AND THERE ARE NO FINES OR PENALTIES FOR THE PAST 4 YEAR IN MY VODAFONE ACCOUNT. REGARDS, PANKAJ K [protected]. THANKS.

Dear sir I use [protected] mob no. From last 5 year of vodafone time on time atleast 500 rupees has removed from my account I am also an important customer of this company but at last I got only misadventure So sir I requested to you to refund my balance and also take action against them So plz sir refund my balance to me

Dear sir/Madam, I sunita garawal is holding your companies no [protected] But suddenly my no has stopped working. I went to vodafone store And complain about it there they informed me that this no has been Allotted to some else as postpaid no. They gave me a complain no and said to wait for there call at alternative no. But I am not satisfied with there reply. How can my active no. Be Allotted to some one else. Hope u shall do the...

Dear Sir I took 3G connection for number [protected] and it never worked, I cancelled 3G connection and took 2G 650MB plan but when i got bill i found both 2G and 3G charges are reflecting and for the Number [protected] I cancelled All Internet and SMS packages but in the bil I gor Internet and SMS pack charges Please help me to solve the issue. Thanks & Regards Jitendra

Faulty bill - Incorrect information provided by agents and even the system. I am using the vodafone postpaid since many years. Since last few months, had started using the Friend And Family service i.e. once free vodafone number at the rental of 49. One month back there was a new Vodafone Red plan got introduced for which I inquired with the vodafone agents and I confirmed that whether FnF service will still be available. I got a confirmation saying yes I can use FnF along with Red plan (this was a fault by agent). Vodafone Red got activated on my phone and within two days i realised FnF is not active so I confirmed and came to know its not eligible along with Red plan. I then asked to roll back to my original plan and confirmed whether FnF will be active again. My vodafone got rolled bacl to my previous plan and Agent confirmed that FnF is active as well. I still didnt belive the agent and sent a message to activate the same (ACTFNF1 (number)). I got the reply saying this number is already registered. So now i was sure that FnF is active. But I was wrong and month later I got a bill of around 3000. Vodafone cheated with their incorrect information. Upon my complaint, there was no action for many days and ultimately my complaint got closed without any notice. VODAFONE is a big cheat, they fool people by providing wrong information and then absolutely userless customer service.

from august 11 2014 I m complaining regularly that my caller tunes service is not working and you people are just deducting the money every time i m really pissed now.. i request for the song ZARURI THA and every time the vodafone caller tune or normal ring is there.. Your senior executive Mr. Jai promised me a refund and a call back after 48hrs and its been 2months i haven't received any call back from him.. Highly disappointed from vodafone

Dear Sir, Plz send me the call details of my vodafone prepaid number .The call details should be from start service to 1st feb 2014 to till date. This prepaid number is [protected] pl send dettels in my email id [protected]@gmail.com Thank you,

dear sir, I am post paid customer of Vodafone from 3 to 4 year ago, i have complained previous also, that i am not getting paper bill from approx. past one year... i am facing problem to deposit monthly bill, therefore please understand my problem and solve it with your hands...otherwise i have to switch to other service providers.. thanking you Mahendra singh kirola Type-3, B-1, Government Medical College Campus, Haldwani, Nainital, Uttarakhand Mobile No. [protected]

I had opted for a group connection consisting of 7 seperate nos([protected], [protected], [protected], [protected], [protected], [protected], , [protected].) .1st month we received the bills and made payment to the distributor, from whom we had taken connection .We had not recceived any bill for that .Next month not bill came to our office till date .As Nos are issued to my various staffs ...it is embrassing that little amount are shown pending agaist their name .Please take some aciton to continue or we will switch over to other service provider . regards, chandan chakraborty

Issue with billing on my 2 vodafone numbers [protected] &[protected]. I was charged in excess for additional data consumption – but asper my data plan I should not be charged. None of your customer servicerepresentatives are ready to accept this error and in constant denial. Over thephone they acknowledge that I’m on a floating plan but in email they seldomacknowledge. This is highly irritating. Please do a complete investigation what went wrong from yourside and give me the refund for all the excess that was charged till date. Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Monday, December 15, 2014 10:55 AM To: 'corpcare.[protected]@vodafone.com'; 'nodal.[protected]@vodafone.com';'appellate.[protected]@vodafone.com'; 'purnima.[protected]@vodafone.com';'gaganpreet.[protected]@vodafone.com'; 'Divakar Manoharan (CHN-NE)';'[protected]@yahoo.com' Subject: RE: Bill query on [protected] and [protected] Is there anyone in Vodafone who can talk sense? My plan is Rs. 325 Capgemini corporate plan and I subscribed tofloating data plan from January 2014 (1GB at 3G speed and beyond 1GB the speedwill be reduced). My both numbers [protected] and [protected] are on a floating dataplan – Vodafone should not have charged for excess data usage but whereas I wascharged in various months bill. This is atrocious, I need refund for all the excess amountcharged from January 2014 immediately. From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com] Sent: Monday, December 15, 2014 10:50 AM To: Deenadayalan, Hemanth Sai Subject: Bill query on [protected] and [protected] Dear Mr. Hemanth Sai DeenadayalanD, Thank you for your e-mail dated12/12/2014, regarding Bill related concern on your Vodafone mobile numbers[protected] and [protected]. At the outset, we regret theinadvertent inconvenience caused to you in this regard and thank you for yourpatience and understanding. With regard to your concern, wehere by clarify that 1. GPRS being a zero rentalservice, it is active on all Vodafone numbers by default 2. You are charged 4 paise / 10Kbfor the service only when you use the service Hence we wish to confirm that therehas been a usage of internet service from your Vodafone mobile number as wellas from the same handset that you have been using to make andreceive local calls as well as messages. Hence a charge of Rs. 2, 039.14/- and 3, 929.42/-for the respectively numbers are levied in the invoicedated 20/11/2014. You can be rest assured that thecharges applied are towards the usage done by you and are genuine and hence wewould not be in a position to pass any credits. Also, we would like to inform youthat, you can download and print your Vodafone invoice for last 13 months from‘My Vodafone’ section on our website www.vodafone.in.Please find attached the procedure to register to "My Vodafone". Kindly note interaction number[protected] and[protected] for your future reference. In case you need furtherassistance, please do call or e-mail us. We will do our best to help you. Happy to help, PallaviMahajan Corp Care Contactnumbers VodafoneCare: 111 or +91-[protected] ForComplaints/Requests: 198 (toll free) E-mail: corpcare.[protected]@vodafone.com Website: www.vodafone.in Nowexperience our newly launched My Vodafone App. It empowers you to manage yourVodafone account on the go. So pay your mobile bills, check data usage, dataplan details etc. click below link to download the My Vodafone App now. https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 12/12/2014 2:41 PM; From: hemanth.[protected]@capgemini.com;To: corpcare.[protected]@vodafone.com;; ?CC: ; Subject: FW: FW: Bill query on [protected] and [protected]; FYI From: Deenadayalan, Hemanth Sai Sent: Friday, December 12, 2014 2:40 PM To: 'Divakar Manoharan (CHN-NE)'; 'appellate.[protected]@vodafone.com';'nodal.[protected]@vodafone.com'; 'sivakumar.[protected]@vodafone.com' Subject: RE: FW: Bill query on [protected] and [protected] Hi, Just received a call from Mr.Vishnu Gondhali (customer service executive) phone number [protected](service request number: [protected] and [protected] and interaction number[protected] and[protected]. He also checked my data planand confirmed that the plan in which I’m on is a floating plan (beyond 1GB thespeed will be reduced to 64 kbps – but I will not be charged for the excessusage). I noticed that I was cheatedin many of the previous months bills. I want Vodafone to check the billsgenerated for my phone numbers [protected] & [protected] fromJanuary 2014 till date and refund all the excess money charged for additionaldata usage on or before 16-Dec-2014 with an apology letter. Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Friday, December 12, 2014 2:22 PM To: Deenadayalan, Hemanth Sai; 'Divakar Manoharan (CHN-NE)' Subject: RE: FW: Bill query on [protected] and [protected] HiDivakar, Ifound billing issues regarding data in the bills generated for the followingbilling periods for [protected]: 20.05.14to 19.06.14 20.07.14to 19.08.14 20.10.14to 19.11.14 Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Friday, December 12, 2014 12:28 PM To: 'Divakar Manoharan (CHN-NE)' Subject: RE: FW: Bill query on [protected] and [protected] HiDivakar, Thanksfor the response. Pleasegive me your phone number. Alsotell me the internet plan details that are active on my phone numbers: [protected] [protected] Thanks, Hemanth From: Divakar Manoharan (CHN-NE) [mailto:Divakar.[protected]@vodafone.com] Sent: Friday, December 12, 2014 12:25 PM To: Deenadayalan, Hemanth Sai Subject: RE: FW: Bill query on [protected] and [protected] HelloHemanth, Sorryfor your inconvenience, I forward your issues to my RM and I release yourphone lines now. I’ll update the status ASAP. Regards, DivakarManoharan RelationshipExecutive VBSTeam Divakar.[protected]@vodafone.com From: Deenadayalan, HemanthSai [mailto:hemanth.[protected]@capgemini.com] Sent: 12 December 2014 10:42 To: RTN-CS-Appellate TamilNadu; RTN-CS-Nodal Tamilnadu;'vodafonecare.[protected]@vodafone.com' Cc: Divakar Manoharan (CHN-NE); Subbarao, Sivakumar (CHN), VodafoneIndia (External) Subject: RE: FW: Bill query on [protected] and [protected] Ihave not received any satisfactory resolution from your end. Pleaseunderstand that according to my data usage plan which was provided on21-Jan-2014, I have an unlimited data plan. 1GB of 3G and beyond that speedwill be reduced to 64kbps. But it is all unlimited. I haven’t changed my planafter that. This was even confirmed to me by your customer servicerepresentative Ms.Kirthika to whom I spoke yesterday (11-Dec-2014). Thenokia bundle offer what you’re referring was given only from this month since Ibought a new Nokia Lumia 730 phone. Idon’t know whether I’m charged extra only for November month or even before Ineed to scrutinize my previous bills. Nowyou’ve stopped my outgoing calls on both my mobiles – you’re penalizing thecustomer for your mistake. Let’sresolve this issue legally. Please await a legal notice from me. Thanks, Hemanth From: Deenadayalan, HemanthSai Sent: Thursday, December 11, 2014 11:32 AM To: Deenadayalan, Hemanth Sai; appellate.[protected]@vodafone.com Cc: nodal.[protected]@vodafone.com;Divakar Manoharan (CHN-NE); sivakumar.[protected]@vodafone.com Subject: RE: FW: Bill query on [protected] and [protected] Ifthe 100% usage SMS was received I would have stopped using additional data…This is highly irritating – you’re cheating customers. From: Deenadayalan, HemanthSai Sent: Thursday, December 11, 2014 11:30 AM To: Deenadayalan, Hemanth Sai; appellate.[protected]@vodafone.com Cc: nodal.[protected]@vodafone.com;Divakar Manoharan (CHN-NE); sivakumar.[protected]@vodafone.com Subject: RE: FW: Bill query on [protected] and [protected] Andwhat type of detailed investigation was done – when you do not even know myplan. I’m using a Nokia phone for the past 1 week. What do u mean by “Nokiabundle” offer? From: Deenadayalan, HemanthSai Sent: Thursday, December 11, 2014 11:27 AM To: 'appellate.[protected]@vodafone.com' Subject: RE: FW: Bill query on [protected] and [protected] Iknow that the charges are for additional data consumption. Iwanted to know why the 100% data usage SMS was not sent when I crossed the 100%i.e. 1GB? Is it something like Vodafone desperately wanted to cheat thecustomers? Thanks, Hemanth From: appellate.[protected]@vodafone.com[mailto:appellate.[protected]@vodafone.com] Sent: Thursday, December 11, 2014 11:25 AM To: Deenadayalan, Hemanth Sai Subject: Re: FW: Bill query on [protected] and [protected] Dear Sir/Madam, We have received your emaildated 10/12/14 regarding concern related to Billing for your Vodafone MobileNumbers [protected] and [protected]. At the outset, we regret theinconvenience caused to you in this regard. Based on your complaint we hadcarried out a detailed investigation and we would like to inform you that youhad totally consumed 1.49GB and 1.94GB in the bill dated 20/11/14, for whichfree discounts as per Nokia bundle offer of 1Gb had been given. Hence the balance data of 0.49Gband 0.94GB had been charged as per the base tariff of 4p/10kb. Given the above stance, we wouldlike to bring it to your kind attention that we are unable to process reversalagainst the same. We thank you for your patientunderstanding and look forward to your association with us. Kindly note the docket number[protected] and[protected] for further reference. In case you need furtherassistance, please do call or email us. We’ll do our best to help you. Happy to help Surya AppellateOffice Vodafone Tamil Nadu Contact numbers For any queries call 111 (chargeable for agent access @ 50p/3min) or CHN @ +91-[protected], RTN @ +91 - [protected] (standard calling charges applicable) For any complaints call 198toll free helpline AppellateOffice : For Chennai contact +91- [protected] ForRest of Tamilnadu incl., Puducherry, Contact : +91-[protected] (Availablebetween 9:30 a.m and 6 p.m. Monday to Friday) Faxnumber : +91- [protected] E-mail : appellate.[protected]@vodafone.com Website: www.vodafone.in On[protected]:02:50 PM; From: hemanth.[protected]@capgemini.com;To: nodal.[protected]@vodafone.com;appellate.[protected]@vodafone.com;; ?CC: Divakar.[protected]@vodafone.com;Madankumar.[protected]@vodafone.com; sivakumar.[protected]@vodafone.com;; Subject: FW: Bill query on [protected] and [protected]; Very pathetic customer care department you have… Can you at least look into this query and give me a properresolution? From: Deenadayalan, Hemanth Sai Sent: Wednesday, December 10, 2014 2:54 PM To: 'Madankumar.[protected]@vodafone.com'; 'sivakumar.[protected]@vodafone.com' Subject: FW: Bill query on [protected] and [protected] It was long time unresolved complaint… Can you please give me a proper resolution to this query? Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Wednesday, December 10, 2014 2:47 PM To: 'Divakar Manoharan (CHN-NE)'; 'vodafonecare.[protected]@vodafone.com' Subject: FW: Bill query on [protected] and [protected] Just had a ridiculous chat with your customer carerepresentative for the complaint I raised – Highly inconvenient. From: Deenadayalan, Hemanth Sai Sent: Wednesday, December 10, 2014 2:23 PM To: 'vodafonecare.[protected]@vodafone.com' Subject: FW: Bill query on [protected] and [protected] Please look into this query and revert. From: Deenadayalan, Hemanth Sai Sent: Wednesday, December 10, 2014 2:18 PM To: 'Divakar Manoharan (CHN-NE)'; '[protected]@vodafone.com' Subject: FW: Bill query on [protected] and [protected] Hi Divakar, I haven’t received any updates from your end regarding my query… Can you please let me know the status ASAP? Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Friday, December 05, 2014 2:37 PM To: 'Divakar Manoharan (CHN-NE)' Cc: '[protected]@yahoo.com' Subject: RE: Bill query on [protected] and [protected] Hi Divakar, Any further updates? Thanks, Hemanth From: Divakar Manoharan (CHN-NE) [mailto:Divakar.[protected]@vodafone.com] Sent: Friday, November 28, 2014 11:25 AM To: Deenadayalan, Hemanth Sai Subject: RE: Bill query on [protected] and [protected] Hello Hemanth, I forward your mail to billing team they are processing yourissues. I’ll update you within DEC2014 1st week. Regards, Divakar Manoharan Relationship Executive VBS Team Divakar.[protected]@vodafone.com From: Deenadayalan, Hemanth Sai [mailto:hemanth.[protected]@capgemini.com] Sent: 28 November 2014 11:01 To: Divakar Manoharan (CHN-NE) Cc: [protected]@yahoo.com Subject: RE: Bill query on [protected] and [protected] Hi Divakar, Are you still the RM for Capgemini? I have not got any replyfrom you for the below email? Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Tuesday, November 25, 2014 3:21 PM To: 'divakar.[protected]@vodafone.com' Subject: Bill query on [protected] and [protected] Hi Divakar, I’m holding the above mentioned 2 numbers. The recent bill I received was a shocker to me. This is close to4 to 5 times more than my usual bill. My [protected] had a billed amount of Rs. 2600 (approx) and[protected] had a billed amount of Rs. 4800 (approx). I noticed that the high charges were due to data usage. I have received 80% data usage SMS from Vodafone but haven’treceived any other SMS stating that I have used 100% and subsequent usage willbe charged extra or anything of that sort. Why I was not informed anything in this regard? In previousmonths whenever I’m exceeding the data limit I used to receive those SMS. Thisis absolutely unacceptable. And moreover beyond 1 GB of free usage my speed should have gotreduced to 2G – but that didn’t happen. I suspect there is an error fromVodafone side. Can you please look into this and give me a positive response? Thanks, Hemanth This message contains information that may be privileged orconfidential and is the property of the Capgemini Group. It is intended onlyfor the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. 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This message (including any attachments) is intended only forthe use of the individual or entity to which it is addressed and may containinformation that is non-public, proprietary, privileged, confidential, andexempt from disclosure under applicable law or may constitute as attorney workproduct. If you are not the intended recipient, you are hereby notified thatany use, dissemination, distribution, or copying of this communication isstrictly prohibited. If you have received this communication in error, notifyus immediately by telephone and (i) destroy this message if a facsimile or (ii)delete this message immediately if this is an electronic communication. Thankyou.