Vodafone India Complaints & Reviews

I am using [protected] POSTPAID number. This month without any notification my plan was changed and the bill send by you is more than double as compared to my previous bills. Customer Support is irresponsive. Customer support holds me more than 30 miinutes and then cut the phone. What should I do. Please tell me how to close my this Postpaid number.

Two months back i ported my number from Tata Docomo to postpaid Vodafone Number.([protected]). Billing cycly is from 12th nov to 11th Dec. (like from 12 of month to 11th of next month). My number got activated on 28th oct. 2014, and my first bill generated on 12th of NOvember. And its 305. Its was shock, since in just 14 days they charged me so much(although initial 600 min call to any number is free including STD and local, and 200 messages are free). I paid that time, thought may be they charged some initially activation fee. But next month, my bill is 1454 /-. BOOOM... how it can be possible. I hardly call anyone in this month. I activated 2G plan of 1GB data worth 150 rp, And i have hardly used 600MB of data. Its really cheating from vodafone side. They are fooling people. I am really upset and didnt expect that from vodafone side. I want you to take necessary action against vodafone .

I have 2 complaints.. 1) i am vodafone (prepaid & postpaid both) user from last 9 years and using internet on smart phones since last 7 years. every time i recharge internet pack, usually monthly pack of 1GB or around. few days back on 5th/6th Dec.2014, i gave command for net pack recharge but i dont know i why i did not get executed. Next day, my deduction was 1220 Rs. for a single day on usage of 296 MB. I never used such data in single day. Neither i downloaded anything. Generally vodafone internet pack recharges are 96 Rs. for 500 MB but deduction was 1220 Rs. In such amount, i used to use internet for 1 year.. Called on customer care, that is also worst customer care services. They said it was deducted because o[censored]sing 296 mb @0.04 paise per 10kbps. for getting connection of customer care, it took 15 minutes and 8-9 attempt. customer care said, they can't do anything for that. Generally, companies informs via sms about deduction of 5 to 10 Rs. but they informed me after deduction of 1220 Rs. That is very unfair business practice of Vodafone. 2) on 11 Nov.2014 there were deduction of 5 Rs. around 5-6 times. Customer care said i sent International SMS where as i did not sent any. Again customer care said, they can't do anything. On 12/12/2014, again there were 4 time deduction of 5 Rs. each and customer care said again it was international SMS. I did not sent any SMS and there was nothing such sms in my sent items.. Can you please help me in the matter? Regards Ramesh Tehlani [protected]

1. This is Informed you that I got Call form [protected] from Vodafone and they Offered me New Number of Vodafone (in which I confirmed that 600 Local Min and 450 Std Min ) + (Number as per My choice) But When Sales Person Came (M-[protected]) and He offered me only one Number and Said Only this number is available for you and He take Rs 250 (Security Deposit). He gave me surety that he arranges a call back for me and other number series available for me and they also provide me good Plan. But nobody called me and after that I called on [protected]this no. And told him all these things, he again told me that he arrange call back for me but didn’t, after 1 day again called to sales person he told me that if you wants to activate this no. then you have to continue with same number only and no other number available so I agree. 2. When I called for active this number then I got Information form Activation Department that my Plan is Rs 300 Plan In which I get Rs 600 Local Min and 450 Std Min + (300 Local Min and 255 Std Min + 150 Local V to V Min these 2 Packages are Promotional and only for 6 Months) as per your Activation team. 3. After that I Called on Customer Care for My Plan confirmation They told me that Same Plan as per above I get all the benefits. 2 Times I get this Information from Customer Care. 4. Suddenly, on 10 Dec, I got call from Vodafone (Welcome Call) and someone lady told me that I get only 300 Local and 255 STD Minutes. And she is too irritating girl when I told her about above Plan she put my call on hold for 26 Min and I’m waiting for her hold prompt but she didn’t and after that she came back and told me that due to tech issue she put my call on hold but at the time of hold she told me that for plan confirmation she wants to put my call on hold but after that may be she is sleeping for half an hour.. and after that she refuse and said sorry this plan is not available only 300 Local and 255 STD Minutes Plan is possible and due to this I talked hardly with your peoples. 5. But if you will do these types of things then it’s not possible for me to continue relation with Vodafone and I’m not using this number right now. And wants only disconnection. 6. It is requested you to please disconnect this number and refund my money from my security deposit. From today I will not responsible for any type of rental, please disconnect it asap. 7. As per your Welcome Letter 600 local min and 300 local and 255 Std min mentioned but you peoples nothing bother for this and refuse it and also I got 450 STD min information from Activation team and Customer Care team….Not my Imagination when you have this plan and someone your guys told me this that’s why I know about it It’s not my imagination….. 8. And that time Welcome Call not complete by my side. If it was Completed so this fake complete by that Lady. 9. I wants good resolution but today i got call from cust care and he also told me that not possible so disconnect this number and refund my money...NOT INTRESTED TO CONTINUE WITH FROD PEOPLES... I have talked to each of you but none of you is bothering to resolve my case… PLEASE LOOK INTO IT VERY Very URGENTLY !! VERY Very BAD SERVICE IS TO BEGIN WITH… IF THIS IS THE BEGINNING… WHAT WILL HAPPEN IN THE NEXT ONE YEAR…GOD ONLY KNOWS !! Please check attached files, proof of Security Deposit and Welcome Letter Also Regards Gaurav Dutta RZ-57/G-1 Sita Puri Part-2 Gali No.2, New Dwarka Road New Delhi-110045 Alternate no. [protected], [protected]

This is regarding Vodafone number +91-[protected] of Mumbai Circle. My bill for this month was whooping INR.2, 534 although I'm on Red plan. Well I don't have any complaint regarding the bill amount but with your terrible money-minded service. I'm a student and I had indefinite expenses this month that included the College tuition fees, Hostel fees, books, etc. All the expenses which could be named for the starting of new semester. This was the genuine reason behind the delay in paying-off my bills, but Vodafone made me realize that by not paying my bill on time, I've done the biggest blunder of my life. I got repeated calls for two consecutive days reminding me to pay my bill. I even explained the true reason behind the delay and both the executives and asked for 3-4 days time (I promised that I'll by the end of the week and only 3-4 days were left for it) said that they'll update this so that I don't face disconnection in mean time. Suddenly today in the morning when I was about to ring my friend, I got to know that my out-going facility has been disabled due to non-payment! I mean I'm not a thief or something, neither I was going to run-away without paying the bill. I just wanted 3-4 days because of a genuine problem and wow! The telecom giant couldn't grant me some time to acquire the money and then pay the bill. Were you guys going to suffer from any loss by providing me the grace period? I guess no. Before switching to Vodafone I was a loyal customer of Idea and used to pay the bills of almost twice he amount, around 4-5k every single month when I got pissed off from their terrible network and extremely poor reception in doors and made my mind to switch to Vodafone. When I could pay 4-5k bills on time, there was no reason I was not going to pay the bill of 2.5k. I just needed a little bit of time. I had to borrow 2k from a friend on mine to pay the bill after the disconnection. You've assigned a personal relationship manager as per my Red plan to help me out but what about the time when I forgot to pay the bill on the bill date? No one was ready to help. Both the executives who ranged me up made a bogus promise from me o[censored]pdating the reason so that I can get some grace period which they never did. Thanks a ton for your blunt service. I'm really impressed! Well the purpose of this mail was to make you guys realize about your money-minded policy and not listening/helping the customer in any way. Moreover, by this mail I'm acknowledging and requesting in advance to disconnect my services from this month, on my next bill date that is of 18th. Don't worry, I'll pay the upcoming bill of November but I don't to continue with your service after this bill date. I'm giving you in written that please shut down my services on 18th Dec or I'll be throwing the SIM card in Chowpatty and you can keep charging me Rs.1599 as per the plan. I won't be paying a single penny after 18th Dec as I'm not going to use the service. So it's a written, pre-notice for you to disconnect my service on 18th or else you'll end up following my asking to pay my bill when I'm not going to use Vodafone anymore. You guys have really pissed me off and gave the worst experience I ever had with any telecom service. Money is all you want and not customer satisfaction. Cool! Keep going. I'm giving up from Vodafone on 18th Dec. Thanks once again for screwing me up so bad.

I'm a postpaid customer of Vodafone since 2013. I pay my bills weeks before the due date. I have noticed that there is an unknown download which is charged to my bill even though I have an unlimited data pack. The customer care guy said its for downloading from mydala site. I have never downloaded anything from that site. This has happened twice this year. Can anything be done to get this fraud under check and get the charges reversed.

Dear Sir, I had visited Thailand from 22.11.2014 to 29.11.2014 and before moving I had subscribed International Roaming Pack for Rs. 673/- (Mob. No.-[protected]) under which my incoming calls were to be charged @ Rs. 30/- per minute but however during my visit I was charged at normal rate of Rs. 70/- per minute. I lodged a complaint (email) with Vodafone Customer Care on 23.11.2014 and followed up later on with many such emails but I could not get a satisfactory reply from Vodafone people. I request you to please initiate proceedings against the party and arrange for my refund as per actual incoming charges. Awaiting for your reply. Please do the needful. Rohit Kumar ([protected])

Respected sir, I sarang upasani want inform about balance deduction form my main balance. The amount is of 30rs which is deducted for D2C_NDTV_VALUEPK_30 NDTV. I haven't opted or activated any such kind of service. Please provide me with more information about the deduction and please refund my balance. Thanking you

I am a Vodafone Postpaid Customer in Pune using 3G data plan. Vodafone has charged me Rs.49/- including in bill for plan MBB_C_V_850_30d_6GB_FU_3G, a stuff which I had never downloaded. When I called Vodafone Customer Care for explanation, he had no proper explanation. . My contact no. is [protected]. I saw lot of complaints regarding this. I hope Vodafone is looking at Root cause & will address it . Though i will be cancelling my services from vodafone if they are not going to review my current vodafone bill . Never had this kind issue in the past . Please find below the unnecessary charges showing on my bill . 19/11/14-23:35:58 wapvilla_ppd 0:00 4 9 46 Please let me know where these charges are coming from, so that we can avoid these unexpected charges. Thanks Manoj Gautam

Hello, I am using Vodafone postpaid connection data plan mobile number [protected]. From 18-Aug-2014 I raised a cancel this connection (requst number[protected]. After that I never used the connection. So that I have not received any bill after that. But last 20 days before I got a call from Vodafone customer case, the asked the bill for last 3+ month. I said to already I raised a cancel request, but not responding. 06-Dec-2014 went to Vodafore store (Nangallore branch) raised deactivation request-[protected]. Need to vanish the amount(Rs. 5614.54) my pay amount. Thanks,

I recharged with Rs.33 on 19.11.2014 & got talk value of Rs.43.Suddenly I found nil balance on my account on 10.12.2014 as I hardly use the no. for outgoing calls.I contacted your customer care person on 11.12.2014 but he could not trace about any previous calls/sms/deduction details of my account.This horrible experience may force me to shift myself to any other service provider. Shelley sarkar Mob no-[protected]

I am using this corporate connection since october 2012. I got my incoming free pack activated in jauary 2014. I was happy with vodafone till suddenly without any information they started charging me rs 1.5/min on roaming outgoing although in all my earlier bills it was rs .5/min. they gave the explaination that you are using incoming free pack but for their knowledge i was using it since january so why suddenly without any prior information my call rates changed. Interestingly they have no explaination for this which is a surprise, Please shut down your operations as there is no place for in this world. My alternate no-[protected]

Myself Prashant Kedari having vodafone postpaid connection ([protected]). I am using vodafone service since last 5 years. For last month bill they have added the charges Rs. 49 for downloading wapvilla_ppd app. I never download such app. I have already paid the bill for my this month but I want to get revert this extra Rs. 49 from my next month bill. Regards, Prashant Kedari

I use Vodafone pre-paid number belonging to Tamil Nadu (except Chennai) and am on roaming. I wanted to get clarified about extra charges for an internet booster pack, I activated in my mobile. I called customer complaint centre at 198. After a series of call diverts, a person named Marudhu answered. He explained me his protocols of charging for data usage in Vodafone. When I kept asking for clarifications, he became restless and started abusing me in the regional language. I clearly told him to stop abusing me. Yet, he continued to use vulgar slang and abused me even further. I deserve an explanation for such a disrespectful conduct by service provider towards a consumer.

Last since 15 days i am visiting vodafone customer care centre for porting my number from tata docomo to vodafone but the customer care representative always says that the nano sim would come in 2 days but still i am not able to get the nano sim what is the need of giving the service of portability if you are not able to provide it properly

Hi, I am using Vodafone no [protected] from last 2.5 years, and had transferred this connection on my name few months back. I had activated HCL_New as my corporate plan I had given all the documents and it is being confirmed that this plan is activated on my number. But as my bill was very high nearly 500 but basic rental is just 150, therefore I visited hirabaug Vodafone store where I came to know that my Vodafone plan is changed to talk_175 without any prior notice to me. I have not received any message or mail on my number or registered ID. I have given complaint for adjustment of roaming charges which are charged due to change in plan. I was going with other operator but Vodafone asked me to continue Vodafone services and offered me HCL_New plan & I agreed on same. But now my plan is changed without any intimation I am very much frustrated & feel harassed for all the process I being through in last 3-4 months. Hi, I am using Vodafone no [protected] from last 2.5 years, and had transferred this connection on my name few months back. I had activated HCL_New as my corporate plan I had given all the documents and it is being confirmed that this plan is activated on my number. But as my bill was very high nearly 500 but basic rental is just 150, therefore I visited hirabaug Vodafone store where I came to know that my Vodafone plan is changed to talk_175 without any prior notice to me. I have not received any message or mail on my number or registered ID. I have given complaint for adjustment of roaming charges which are charged due to change in plan. I was going with other operator but Vodafone asked me to continue Vodafone services and offered me HCL_New plan & I agreed on same. But now my plan is changed without any intimation I am very much frustrated & feel harassed for all the process I being through in last 3-4 months. My current generated bill shows rental charged as 175 which is wrong, I request you to provide rs25 waiver on rental, also in my last two bills the roaming charges are calculated as per Talk_175 plan and not VG_DL_MV_HCL150_New therefore the discont for roaming charges should be given.

A representative from Vodaphone Mr. Mohamad Abbir ([protected]) visited our company office (KPIT Noida). I submitted all my documents to Port my number from Airtel to Vodaphone with a condition that I want a nano Sim and that though ASAP as I am not available in Noida for 2 weeks. I was told that he will visit office again tomorrow and will give me nano Sim. It's being 3 days now and he has not visited our office and he is ALSO NOT PICKING UP MY CALLS. Such a good start of our relationship. :P Keep it up guys!! Abhinav Dutta +91-[protected]

Vodafone is making every one fool. They are charging for wrong reasons which you didn't use. Every month they are charging me for wrong reasons. First month they have charged me for Rs. 50 extra stating the charge miscredit charge. 2nd mnth and 3rd mnth they have charged almost Rs. 250 extra for Internet usage. Even when I checked my internet usage on *111# and stopped my mobile data on time. Even my phone's data saver app has a stats which can prove vodafone wrong everytime. Vodafone is a big lying company. The people sitting there for solving consumer complaints are fully trained to tell a lie and they always lie and don't accept mistakes of company. In my recent bill they have charged Rs 99, Rs 30, Rs 99 for 3 different services which I have not activated or subscribed. And they are saying you have activated them on browser. I am not a so that I will click on any link without reading it. I am suffering a lot and finally decided to port my number. Because this company is full of losers, who just want to make money by charging for wrong reasons.

Hey, I'm Rahul ... I just recharged for Rs.265 on 4/12/2014 and im supposed to get Rs 265 since it was a full talk time offer. But u people credited only Rs220.Remaining Rs 45 I haven't received till now.. I called up customer care and one lady she said u will be credited with in 2 to 3 hours but i didn't received it... I waited for the whole day and I called customer care again and an other representative said u don't have this offer and he disconnected it.. I don't know what's wrong with u people, . I checked with 121 and i recharged it but ur representative said there is no such offer at all for u... I'm totally disappointed with this stupid vodafone.. I have never faced such idiotic response from Vodafone... Again today (10/12/2014) i recharged for 185 to my other vodafone number but again i have'nt received the amount yet... I[censored] people cant help the customers like me better shut the company and get away... I need a solution for this.. Ur representatives aren't fit for this job... Help me out to get a proper solution or i will just burn the sim card out and i will go for other mobile services.. My whole family and friends are using vodafone and i[censored] people are not giving a solution for this, i will ask them to do the same... I need a solution for this... I have called up vodofone customer care and im fed up with this but no representative is helping to solve this... Thank u..

Number : [protected] My number has been in use since last three years, two days back i receive a message of incomplete registration detail submission whereas the appropriate details had been submitted three years back already, The connection has been cancelled and so have I lost the balance amount, the customer care people do not attend to my queries appropriately, the only answer they have is to visit a vodafone customer care service centre, I am a student and this has added up to my misery now, my parents and colleague would be unable to reach me.