Vodafone India Complaints & Reviews

I am a Vodafone Postpaid Customer in Pune using 3G data plan. Vodafone has charged me Rs.49/- including in bill for plan MBB_C_V_850_30d_6GB_FU_3G, a stuff which I had never downloaded. When I called Vodafone Customer Care for explanation, he had no proper explanation. . My contact no. is [protected]. I saw lot of complaints regarding this. I hope Vodafone is looking at Root cause & will address it . Though i will be cancelling my services from vodafone if they are not going to review my current vodafone bill . Never had this kind issue in the past . Please find below the unnecessary charges showing on my bill . 19/11/14-23:35:58 wapvilla_ppd 0:00 4 9 46 Please let me know where these charges are coming from, so that we can avoid these unexpected charges. Thanks Manoj Gautam

Hello, I am using Vodafone postpaid connection data plan mobile number [protected]. From 18-Aug-2014 I raised a cancel this connection (requst number[protected]. After that I never used the connection. So that I have not received any bill after that. But last 20 days before I got a call from Vodafone customer case, the asked the bill for last 3+ month. I said to already I raised a cancel request, but not responding. 06-Dec-2014 went to Vodafore store (Nangallore branch) raised deactivation request-[protected]. Need to vanish the amount(Rs. 5614.54) my pay amount. Thanks,

I recharged with Rs.33 on 19.11.2014 & got talk value of Rs.43.Suddenly I found nil balance on my account on 10.12.2014 as I hardly use the no. for outgoing calls.I contacted your customer care person on 11.12.2014 but he could not trace about any previous calls/sms/deduction details of my account.This horrible experience may force me to shift myself to any other service provider. Shelley sarkar Mob no-[protected]

I am using this corporate connection since october 2012. I got my incoming free pack activated in jauary 2014. I was happy with vodafone till suddenly without any information they started charging me rs 1.5/min on roaming outgoing although in all my earlier bills it was rs .5/min. they gave the explaination that you are using incoming free pack but for their knowledge i was using it since january so why suddenly without any prior information my call rates changed. Interestingly they have no explaination for this which is a surprise, Please shut down your operations as there is no place for in this world. My alternate no-[protected]

Myself Prashant Kedari having vodafone postpaid connection ([protected]). I am using vodafone service since last 5 years. For last month bill they have added the charges Rs. 49 for downloading wapvilla_ppd app. I never download such app. I have already paid the bill for my this month but I want to get revert this extra Rs. 49 from my next month bill. Regards, Prashant Kedari

I use Vodafone pre-paid number belonging to Tamil Nadu (except Chennai) and am on roaming. I wanted to get clarified about extra charges for an internet booster pack, I activated in my mobile. I called customer complaint centre at 198. After a series of call diverts, a person named Marudhu answered. He explained me his protocols of charging for data usage in Vodafone. When I kept asking for clarifications, he became restless and started abusing me in the regional language. I clearly told him to stop abusing me. Yet, he continued to use vulgar slang and abused me even further. I deserve an explanation for such a disrespectful conduct by service provider towards a consumer.

Last since 15 days i am visiting vodafone customer care centre for porting my number from tata docomo to vodafone but the customer care representative always says that the nano sim would come in 2 days but still i am not able to get the nano sim what is the need of giving the service of portability if you are not able to provide it properly

Hi, I am using Vodafone no [protected] from last 2.5 years, and had transferred this connection on my name few months back. I had activated HCL_New as my corporate plan I had given all the documents and it is being confirmed that this plan is activated on my number. But as my bill was very high nearly 500 but basic rental is just 150, therefore I visited hirabaug Vodafone store where I came to know that my Vodafone plan is changed to talk_175 without any prior notice to me. I have not received any message or mail on my number or registered ID. I have given complaint for adjustment of roaming charges which are charged due to change in plan. I was going with other operator but Vodafone asked me to continue Vodafone services and offered me HCL_New plan & I agreed on same. But now my plan is changed without any intimation I am very much frustrated & feel harassed for all the process I being through in last 3-4 months. Hi, I am using Vodafone no [protected] from last 2.5 years, and had transferred this connection on my name few months back. I had activated HCL_New as my corporate plan I had given all the documents and it is being confirmed that this plan is activated on my number. But as my bill was very high nearly 500 but basic rental is just 150, therefore I visited hirabaug Vodafone store where I came to know that my Vodafone plan is changed to talk_175 without any prior notice to me. I have not received any message or mail on my number or registered ID. I have given complaint for adjustment of roaming charges which are charged due to change in plan. I was going with other operator but Vodafone asked me to continue Vodafone services and offered me HCL_New plan & I agreed on same. But now my plan is changed without any intimation I am very much frustrated & feel harassed for all the process I being through in last 3-4 months. My current generated bill shows rental charged as 175 which is wrong, I request you to provide rs25 waiver on rental, also in my last two bills the roaming charges are calculated as per Talk_175 plan and not VG_DL_MV_HCL150_New therefore the discont for roaming charges should be given.

A representative from Vodaphone Mr. Mohamad Abbir ([protected]) visited our company office (KPIT Noida). I submitted all my documents to Port my number from Airtel to Vodaphone with a condition that I want a nano Sim and that though ASAP as I am not available in Noida for 2 weeks. I was told that he will visit office again tomorrow and will give me nano Sim. It's being 3 days now and he has not visited our office and he is ALSO NOT PICKING UP MY CALLS. Such a good start of our relationship. :P Keep it up guys!! Abhinav Dutta +91-[protected]

Vodafone is making every one fool. They are charging for wrong reasons which you didn't use. Every month they are charging me for wrong reasons. First month they have charged me for Rs. 50 extra stating the charge miscredit charge. 2nd mnth and 3rd mnth they have charged almost Rs. 250 extra for Internet usage. Even when I checked my internet usage on *111# and stopped my mobile data on time. Even my phone's data saver app has a stats which can prove vodafone wrong everytime. Vodafone is a big lying company. The people sitting there for solving consumer complaints are fully trained to tell a lie and they always lie and don't accept mistakes of company. In my recent bill they have charged Rs 99, Rs 30, Rs 99 for 3 different services which I have not activated or subscribed. And they are saying you have activated them on browser. I am not a so that I will click on any link without reading it. I am suffering a lot and finally decided to port my number. Because this company is full of losers, who just want to make money by charging for wrong reasons.

Hey, I'm Rahul ... I just recharged for Rs.265 on 4/12/2014 and im supposed to get Rs 265 since it was a full talk time offer. But u people credited only Rs220.Remaining Rs 45 I haven't received till now.. I called up customer care and one lady she said u will be credited with in 2 to 3 hours but i didn't received it... I waited for the whole day and I called customer care again and an other representative said u don't have this offer and he disconnected it.. I don't know what's wrong with u people, . I checked with 121 and i recharged it but ur representative said there is no such offer at all for u... I'm totally disappointed with this stupid vodafone.. I have never faced such idiotic response from Vodafone... Again today (10/12/2014) i recharged for 185 to my other vodafone number but again i have'nt received the amount yet... I[censored] people cant help the customers like me better shut the company and get away... I need a solution for this.. Ur representatives aren't fit for this job... Help me out to get a proper solution or i will just burn the sim card out and i will go for other mobile services.. My whole family and friends are using vodafone and i[censored] people are not giving a solution for this, i will ask them to do the same... I need a solution for this... I have called up vodofone customer care and im fed up with this but no representative is helping to solve this... Thank u..

Number : [protected] My number has been in use since last three years, two days back i receive a message of incomplete registration detail submission whereas the appropriate details had been submitted three years back already, The connection has been cancelled and so have I lost the balance amount, the customer care people do not attend to my queries appropriately, the only answer they have is to visit a vodafone customer care service centre, I am a student and this has added up to my misery now, my parents and colleague would be unable to reach me.

Myself Poulami Gupta. I got a letter from vodafone bearing number [protected]. I was asked to pay rs.2332.95 to reactive my service. A vodafone employee named Mr. Surajit ( cell no[protected] came at my residential address with a copy of that letter. I clearly & repeatedly told him that how much I need to pay to block this number permanently? He told that " madam I will make a concession for you. so you have to pay 2032 to block this number. " Again I confirmed that . According to Mr. Surajit (Don't konw his surname) I made a payment on[protected] & send mail to vodafonecare with details of the payment. I send sms to surajit also as he told me to do so. Now I got mail from corporatecare that I again need to pay 487.33 to block this number. Now when I told surajit he is not receiving my call . I called him around 20 times but he is not receiving. whereas he is liable to answer customer queries. I called him from another number . Then he picked up call & used absurd language by saying" whatever want you can do." He is deliberately ignoring me, but during my payment he used to call me randomly. I kept my word . He told me to make payment within 30 Nov but I done it by 29 Nov itself. vodafone is a reputed company . How can have it such type of fake, liar, irresponsible, employee who can change his statement within a second? He doesn't have exact knowledge. He was just busy in making his target by collecting amount in a fake way. He also should kept his word. As a proof I have his message from his number stating what I mentioned. I have not deleted this message. I am using vodafone postpaid connection more than 1 year as I am happy. But this event made me a bad impression regarding vodafone service. I would like to say please solve my problem & confirm me through mail or your convenient way . Already I suffered a lot o[censored]nnecessary headache due to that fraud employee. I will not pay anything because I am not responsible for his inadequate knowledge. I shall be obliged if you do the needful for the same.

my self Manodwip banik ... i m using vodafone postpaid CUG sim number [protected].. was blocked by technical fault...i m contact siliguri vodafone store n CUG connection suppliers and many vodafone officers but no response n rply from them...my sim blocked almost 14 days but no response already i m face many loses of my business... everyone of vodafone stuff n officers says no responsebility of this... pls do something n help me.. for loses my business. regards manodwip banik alternative number- [protected]

Sir/Madam Myself Gaurav sharma an vodafone prepaid costumer my mobile num is [protected] so the mattee is that i changed my handset as on 4-dec-2014 n then rechaged my num with an recharge of 198 rs for unlimited data plan n it giot activated i continued to use it till 10-dec-2014 when i received an message that my old has been override by an bundel pack as per an offer which is 500mb pack which i have no knowledge about and company not even asked me about it which is an fraud so then i called customer care alot of times all say said that company has nothing to do with it and you have to live with that and after that they again cut my 30 rs from balance fir some radio pack which again i have no concern with m so disturbed with all this blunders of vodafone all i want is my unlimited data pack back for which i paid 198rs n my 30rs balance too Thank you hope to get my reqest done soon Gaurav sharma [protected]

My no. is [protected]. Firstly I recharged with an amount of Rs.198.According to the company i can use 1.25 GB data with full speed, then the speed reduces to 10 Kbps. But from starting i faced a slow net speed although my cell was catching full network then too speed hardly reached 15-20 Kbps.But after I crossed 1.25 GB mark the net speed started to crawl. At max. I was getting speed of 2 Kbps .I called customer care and i asked them to resolve my problem. Then he told me "that the company just says that you would get a speed of 10 Kbps..in actual u will get a speed of 2-3 Kbps only". How can he say that COMPANY JUST MAKE FALSE PROMISES. I don't remember his name but you surely have recordings of customer qnd you can go through it to confirm. But after than I recharged with an amount of 248 which states that I can use 3 GB of data at full speed and than speed will be reduced to 40 Kbps. But since from day one I am getting a speed of 15Kbps at max. and that too rarely. otherwise I am suffering from the same speed problem of 2-3 Kbps. Is this justice done to customer. It is the worst sim i have ever used. I wonder if Can anybody provide me with justice. Regards Ankit Yadav

Hii. I am Munish and my Vodafone No. is [protected]. I am using this no. from 3 years and there were no complaints. But from past 3 months i am facing problem of balance deductions for reasons which are unknown to me. when i tried contacting Vodafone customer care they are unable to tell the exact reason and every time they say "You might have visited some paid internet site". I am having unlimited Internet data pack so there is no point of deduction for internet browsing. Moreover i recharged Rs.85 on 10.12.2014 in morning and just after 1 hr i got a msg that Rs.66 have been deducted from my balance for TINY TV servise, I have never activated any such service. Pls help getting back my balance and stop these deductions.

Hi, This it a total fraud! - I have been charged of downloading d2c_shotformats_ti and hello1_tvallsouth_ on October and November bills. On asking customer care they are saying that we cannot inform you regarding this as this is confidential information. This is strange! They are charging me for something but cannot share detailed information about that. I never downloaded such a thing on my mobile. Please help, Vinay [protected]

hi I have been using Vodafone services for more than 7 years, and today I am writing my first complaint regarding billing, hoping that this would be addressed at the earliest. I am billed for the content in the subject for (148 Rs) (Nov14 bill), while actually i did not download any of this stuff. I and am not sure why this is being billed to me in the first place. I would want a refund of this amount that is being collected from me. Continuance of further services from Vodafone will now depend on the redressal of this complaint. Regards, Bhanu. Jampala

di am using vodafone postpaid connection. i called customer care and asked them to activate 2G DATA PACK . they taken my request and said it will take 4hours to activate. i called after 4 hours, they replied it will activate by end of the day.. I waited for whole day.. still it not activated. next day i called and asked same, again they saying it will activate in 24hours.. waited again and still not activated., again i called them they are saying same answer.. where i have to compaliant. MY number [protected]