Vodafone India Complaints & Reviews

I found that MI_CAP_750_30d_R_PROMO_3G service is activated by Vodafone since 1st Oct without consulting me or taking my prior approval for the same. I came to know about it after seeing consistent high bills for past 2 months. Its a clear cur cheating by Vodafone India. I tried calling customer care (111) but got stuck for 15-20 mins in IVR. It clearly seems a ploy by Vodafone India to loot their loyal postpaid customers. My customer relationship number is 5.25663.00.00.100021 & My mobile number is [protected]. I request to stop this service immediately & also refund/adjust Rs. 750 which was charged to me in last 2 bills (Oct & Nov). If this doesn't stop & amount refunded/adjusted then I am going to discontinue my Vodafone SIM/subscription itself. Pathetic.

This is with utter disgrace that i have been forced to write this e-mail to you because of the level of service Vodafone has provided to me. Let me start ( Or shall i say from where do i start )The mobile network and the 3G services have been from satisfactory.I have been using Vodafone since 2008, and would like to say that the service was pretty good up till 2013. This when i decided to switch to Post and was the starting of my problems. 1.The call dropouts frequently while on call.It nothing to with a certain area, it happens everywhere, be it Borivali, Andheri, Powai. 2.The Mobile data is PATHETIC to say the least, i upgraded to 3G thinking it would be better but it even poor than 2G data. I have to wait literally 1 min or 2 to open a webpage, i mean seriously do think that is justified been on 3g network. Just a little insight of it's not only me, my family members and also office colleagues who also have Vodafone have trouble connecting to the internet. These are the people who took Vodafone connection on my request, and mark my words that i will not ask anybody to take up your service. 3.You charge me out the box thinkable charges which i must say i never have heard or used. I have tried to select the best possible way to reduce my bills but you guys have an amazing way of shooting it up. 4.Well here comes the best part customer care ( i must say i can hardly control my laughter) I spoke to Anubav, then he transferred me to guy who dis-connected the call say i was using abusing language, then i again i had to call up this time it was Rohit who transferred me to Shahrukh, while he as registering a complaint guess what happened THE CALL DROPPED. Then again i called up and spoke to Eric whom i asked to connect to his manager which he he will do, I kept waiting on hold for more than 15 min but there was no one else but the Vodafone music. SURELY THE MANAGER MUST HAVE BEEN REALLY BUSY THAT HE COULDN'T COME ON THE CALL . All i can say that it was APPALLING and DISGUSTING SUPPORT. At last, i doubt if i can get a satisfactory reply, i even doubt that.

My vodafone no is [protected]. An amount of Rs 198 has been deducted from my balance without any information. I have not downloaded anything or requested for any vodafone services. Please solve this fraudulent activities of vodafone just to harass people. They are being so unlawful. And taking to customer they did not respond rightly just said we have to careful while using plan . So can this problem be solved and I get my balance refunded as i have not utilises any of the services .i request vodafone to provide correct and necessary deduction only. And should respond to customer request .

आदणिय महोदय जी मेने कल मेरे नबंर पे दीनाकं 17/12/2014 को 449 का रीचाजॅ करवाया था जिसमे मुजे 2048 ऐमबी 3जी डाटा यृझ करने मीलते है और आज दिनाकं 18/12/2014 को मेरे डाटा चेक करने पर 583 डाटा ही बता रहा है 1465 ऐमबी डाटा ऐक ही दिन मे उडा दीये है ईस पे झलद कारवाही कि जाये राजवीर गई [protected]

mene date 17 12 2014 ko 449 ka recharge karwaya tha jisme 2048 mb use karne ko milti hai par date 18 12 2014 ko time 5 bje net account check karne par 583 mb dikha rha hai. 1465 mb 3g ki meri deduct ho gyi hai. so me request kar rha hu ki problem ka solution jaldi ho jaye warna muje consumer court me jana padeg

Hello, Vodafone has deducted INR 77 on 9th dec 2014, INR 99 on 16th dec 2014 and INR 39 on 18th dec 2014 citing download charges for Tiny TV. I have done no such download and when i call them, they say that no value added services has been added to my account and that my money will be refunded. Nothing has been refunded to my account till now. Please look into this matter and i would like to inform Vodafone that i will take steps which will be extremely adverse for Vodafone if this is not resolved. This is no way to treat a customer. My phone number: [protected]

I checked my best offer under self ider of vodafone No. [protected] and get the details of recharge of 95 get 600 mb of 3Gdata, but i received only 300 mb data instead of 600 mb. so i contacted to vodafone customer care many time with the phone and email, but not received any satisfactory solution. Regards Shekhar Tyagi [protected]

From 18.12.2014 my vodafone [protected] tamil nadu network is blocked for outgoing SMS. When I asked customer care they said that it has been blocked since 20.11.2014 which is not true as I was able to send SMS even on 16.12.2014. Actually I do not send any bulk SMS. I send only 5 sms per day. Without my knowledge or warning they blocked. I want to know the reason why my SMS was blocked and it has to be rectified immediately.

I am customer of vodafone delhi -my no. is [protected] Last months unwanted calls in my mobile number in night time from 21 nov 2014 to till dated calls from Andhra pradesh /telangana / hyderabad and some numbers not identified +12345 [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected]--- this number is register name is sunil balyan [protected] [protected] [protected] [protected] [protected]--this nmber is registered with krishna sai [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] unknown number / Restricted [protected] +[protected], [protected]. Pls help me immedietly

Hi, I am a customer of vodafone for last 4 years but this is first time that I am facing an issue from last 3-4 months, only after activating data plan on my number, regarding my bill. Every month from Sep- Nov my bill contains usage charges for the following: In month of Sep: wapvilla_ppd Rs 49 d2c_ndtv_valuepk 99 d2c_mgossip_pack49 49 shotformat_dwnlp 99 deals_mydala_99 99 Total Rs 395 Similarly for Oct month: d2c_ndtv_valuepk_9 Rs 99 hello1_tvallsouth_ 30 d2c_mgossip_pack49 49 wapvilla_ppd 49 wapvilla_ppd 49 Total Rs 276 For Nov Month(Latest Bill) shotformat_dwnlp_9 Rs 99 d2c_mgossip_pack49 49 wapvilla_ppd 49 hello1_tvallsouth_ 30 d2c_mgossip_pack49 49 wapvilla_ppd 49 shotformat_dwnlp_9 99 wapvilla_ppd 49 wapvilla_ppd 49 Total Rs 572 I have taken E_Connect_3G_ 375 plan in which 1 GB 3G speed is there and there after reduced speed with unlimited data.My concerns are: a) I have raised similar issue in oct ( interaction id is:[protected]l) at that time also and I was assured that no fraud charges are levied but my concern remains the same but I paid becoz I was new to data plan. b) I contacted your Customer executives at that time and now also but no one cares or rather able to explain these charges, many calls have been made but issue was not handled and solved. c) I dont know why these charges are there for every month if they are from chargeable site then howcome they are levied when I dont accept or open such content/app.I dont receive any notification for such action if so it occurs. d) If at all its charged site then how the customer will come to know that site is chargeable.Neither you provide any site list nor there is any warning.That means you are not disclosing every details of plan to customer. I have seen many such complaints on websites, consumer forums which are regarding this issue only for wrong levying of charges on the above such contents/apps. From last seven days I am continuously interacting with your executives(service request number[protected], interaction number is[protected] and they are trying to justify the charges on random explaination basis.Being an IT engineer I also know the various guidelines/explainations your executives are providing but noneth of them validates the charges imposed. Please look into the matter on urgent basis and please clarify my query since I am facing this from last 3-4 months and no reason/solution has been provided for the same.Earlier I wrote similar mail but that was not convincing please forward it to concerned and responsible team. Thanks and Regards Kamal [protected]

Dear sir, This is to inform you that i was using Vodafone connection since very long time allmost 7yrs. As per the current bill amount 1396. After checking my bill amount i was shocked. Simultaneously i have lodged companlaint bearing no [protected] on 5th Dec 2014 around 11.30am regarding extra charges levied for SMS Service. The Customer Care Executive responded that my complaint has been registered and i would receive call on the next day. But unfortunately i have not received any call from your end ie on 6th Dec 2014. After not seen any response from your side today ie on 9th Dec 2014 i have called Customer service to get the response pertaining to my above complaint. I was wondered that after receiving reply stating that my SMS Service was deactivated. The above vodafone service i am exclusively using for outbound SMS usage. The service i have been availing from last 2yrs. You can also refer my previous bills aswell which can be better witness for you to understand my sms usage. Please let me understand how come my SMS Services deactivated without giving any request from my end. Therefore i request you to resolve the issue on top priority and waive off the extra charges levied to my bill. Looking forward for your prompt response. Regards Ganga Manohar Kondri Mobile:[protected] [protected] Email :ganga.[protected]@rediffmail.com

my no. is-[protected] my balance has been cut by vodafone when am complaint against this coustomer care make me fool but m don't make fool and saying for refund my balance then they put my call on holding and after some time cut the call. after that do call again then not respond of my call my call on black list i try again and again but no respond this type of misbehaviour is usally done with new sim so please consider my complaint against vodafone thanking you

Calls and messages were not going through so the vodafone service centre personnel told me the sim card was damaged and I replaced my sim twice because I didn't get service each time. A recorded voice says 'You are barred from making this call because you have no service'.Called up customer care on both occasions, they gave me the code for debarring calls, I got a message saying my calls were no longer barred but didn't work. Also I put the sim in two other mobile handsets, switched on and off quite a few times, selected the network at Vodafone IN. Now it has been weeks with this problem.

I have been using vodafone since the 6 years. Recently I had taken a new postpaid connnection. After a few months, one fine day they disconnected my connection without any message or call. When I tried to get in touch with them as to why such a thing happened, they failed to respond. No bill neither in hand copy related to the period post disconnection was sent to me. After about 3 months they sent a man demanding rs. 1000 to my residence (without any call or msg). The same amount increased to rs. 1700 in the next 10 days about which I was informed by a vodafone representative through a phone call. The person who called was extremely ill mannered, had no manners as to how to talk to a woman. Was not even ready to listen. The man kept shouting as if I was some thief or his servant. However i agreed to pay the amount upto which services were used by him and the matter was closed. When I tried to call vodafone to complain about him no one was ready to take the complaint again. Inspite of all this I recieved a letter from vodafone saying legal action would be taken against me for non payment of remaining rs.700 for the duration services were not used by me(the period during which line was discomnected by them without any intimation). The person I spoke to told me I had to make this payment. Also I complained him of the man who spoke in an indecent manner with me. The next day the same man who had spoken in an indecent manner waa sent to my residence to collect payment. I mean there is a limit to everything. I am a customer and I deserve to be respected. This is not the way. As a result of this about 25 o[censored]s, are switching from vodafone.

Vodafone keeps on popping message to recharge with 65.I was not aware that the validity is only for 7 days.I got the message that my mobile is charged with 0 balance. This is really cheating on Vodafone part.why anybody will want a recharge of 65 for 7 days to be popped everytime i call somebody. It is a special requirement and not a common requirement.This is just trapping the customer to recharge 65 and then say that we should have looked that the validity is 7 days. I want my money back or the validity to be extended to 1 month

Charges for fraudulent service. Recently i saw a charge on my Vodafone account for 15Rs for a mgossip pack which i did not authorize, so i called up vodafone and asked them to remove the charge and deactive this service as i did not activate this service. However the customer representative told me that they cannot reverse the charge nor can they deactivate the service. So am i supposed to pay for this unauthorized charge for the rest of my life? I want this charge removed and this fraudulent service stopped please. I'd charged twice for this service of ₹49 and ₹49 before and made complaint for it already, which I didn't activated. My number is [protected]. Please revert back my charges and this fraudulent service should stopped right away and if my complaint not be heard here then i will logg a case againt vodafone and i can do it.

सर, मेरा परीपेड नं.[protected] किसी कारण बंद कर दिया गया है। जिससे मुझे अकारण ही परेशान होना पड रहा है। कृपा कर शीघ्र ही इस नं. को शुरू करे।

नमस्कार सर, में चिराग चोटलिया फ्रॉम वेरावल सोमनाथ मेरी कम्प्लेन प्रकार है : मेरे अंकल श्री मुकेशभाई चोटलिया का वोडाफोनका मो. न. है [protected] जिसमेसे हमने करीबन इन तारीख को "पेरोट" नाम वाली कॉलर ट्यून चालू करने के लिए[protected],[protected],[protected] और[protected] मेसेज किया है. हमने जब कभीभी इस बारे में वोडाफोन कस्टमर केर वोडाफोन स्टोर में बात की तो उन लोगो का यही कहना है की "अब की बार हो आपकी नाम वाली कॉलर ट्यून चालू जाएंगी." मगर अभीभी चालू नहीं की गयी है. बकायदा मेरे अंकलके फ़ोन पर कॉलर ट्यून चालू है मगर वो सिर्फ वो सिर्फ कंपनी की बज है। इस बारे में मेने वोडाफोन हाई डेस्क से भी बात की जिनका मो. न. है [protected]. परन्तु भी उनका भी यही कहना हे की "इस बार मेसेज कीजये जाएंगा. " तो सर जितना जल्दी हो शके इसका उत्तर दिजयेंगा. आपका विश्वाशु

I spend Rs.45 for reduced calls and thereafter Rs.33 for further reduction in the normal Vodafone to any other phone. But only few minutes ago I made a call and my charges were more than 45p per minute as was promised to me on getting it recharged for Rs.33/-. Why such deductions are made. I was not being allowed to lodge the complaint on [protected] and instead in spite of my providing the in-put it was being disconnected.

Hi Team, I am one of the user of your services. Last time i did recharge for 49rup. On 5th of Dec through online but it did not complete. Transaction details- DL[protected]. Mobile no # +91-[protected] Please do the need full. Thanks Mohit Singh