Vodafone India Complaints & Reviews

n my current bill, Vodafone has put download charges for some ndtv app which is never downloaded.When i called the customer care, the executive took 10 mins to locate the item on the bill and could not give any justification for these charges, everytime he used to say, if you click somewhere, the charges are deducted.Getting peturbed by such a childish behaviour, i asked him to pass on the call to some senior, to that he made me hold for few minutes, and later disconnect the call.This has happened twice. Howcan Vodafone deduct charges without my consent.For anything paid, the charges are to be paid by either the credit card or bank account.Either Vodafone shows me any acknowledgement/consent proof for deducting the charges or revert these charges from my bill. Ican already see many such complaints regarding Vodafone, that itself shows Vodafone is cheating customers by putting such charges. My Vodafone number:[protected]. This is happening time andagain.I don't know if senior supervisiors also doesn't justify then whom to complaint. Tired of vodafone..

Hi Sir/Madam, I ported my number from Idea to Vodafone post paid one week ago. It worked 4 to 5 days after that outgoing and data blocked. I called to customer care three times. In first time the CCE disconnected the call. They told me that your billing address comes in roaming area and unable to be verified. My question is that Why I was not told at the time of submission of my documents?????? Its my humble request to open the outgoing and data uses because it is my official number. Regards Sonu Kumar [protected]

SIR, MY NAME IS NISHANT SALWAR AND MY NUMBER IS [protected]. SO LAST EVENING TIME DATE 08/12/2014 I DO RECHARGE FOR AMOUNT 100RS. AND THAN JUST A MINUTE AFTER RECHAGE MY BALANCE IS LAW FOR 77 RUPYEES ARE DEDUCTED .AND LAST 3 DAYS BEFORE MY NUMBER AT SAME DEDUCTION CHARGE 20RS. SAME .I DO TRY TO CALL FOR VODAFONE COSTMAR CARE BUT MY NUMBER HAS THIS FACILITY NOT AVILABLE ARE INPUT AFTER CALL CONTECT TIME.SO PLZ GIVE ME A MY BALANCE REFUND MY WOURANG DEDUCTED CHARGE.

Hi All, I’m also one of the victims who got charged for the services wapvilla_ppd, hello1_tvallsoth & d2c_mgossip_pack49 which I haven't downloaded. My mobile number is [protected] and I was charged Rs 128/- for the above services in the months of November and December Bills. I request Vodafone to seriously look into this issue and refund the amount of Rs256/- to my account. Thanks

MY NAME IS VISHAL MAKWANA AND MY NUMBER IS [protected]. I HAVE SEND MESSAGE TO 1900 ON[protected] FOR PORT MY NUMBER BSNL TO VODAFONE.AND IT'S PROCESS TIME MAXIMUM 7 WORKING DAYS. VODAFONE STORE (ADAJAN) THEY HAD DONE ALL THE PROCESS OF MY SIM CARD BUT STILL MY NUMBER IS NOT WORKING FROM YOUR SITE. THIS IS MY PARMENANT NUMBER AND THIS NUMBER IS SPRED TO ALL BANKING AND ETC. I HAVE TO REQUEST YOU THAT SOLVE MY QUERY IN VERY SORT TIME.

Hi, I had submitted a request through email on[protected] to deactivate my post paid connection on [protected] which 3g post paid connection. I got a call from customer care executive and confirmed that they are going to deactivate post paid connection and change it into prepaid connection by passing 500 for 2 years. I agreed and left the call. But after one month I got bill for the month November, 2014 for bill Rs.740/- and my credit card was already charged. When I enquired about it in vodafone store, they are saying that request is not processed. So, who fault is this? As a consumer mine or Vodafone? Please help me regarding this. Thanks & Regards, Siva sivateja.[protected]@live.in

Hi, I am a customer of Vodafone postpaid connection. My mobile number is [protected]. In the bill for this month, I have observed that I 've been charged with Rs.99 under downloads section "d2c_ndtv_valuepk_9", which I have never downloaded. Could you please look into this and revert it. Thanks, Kalhan

In my current bill, Vodafone has put download charges for some ndtv app which is never downloaded.When i called the customer care, the executive took 10 mins to locate the item on the bill and could not give any justification for these charges, everytime he used to say, if you click somewhere, the charges are deducted.Getting peturbed by such a childish behaviour, i asked him to pass on the call to some senior, to that he made me hold for few minutes, and later disconnect the call.This has happened twice. How can Vodafone deduct charges without my consent.For anything paid, the charges are to be paid by either the credit card or bank account.Either Vodafone shows me any acknowledgement/consent proof for deducting the charges or revert these charges from my bill. I can already see many such complaints regarding Vodafone, that itself shows Vodafone is cheating customers by putting such charges. My Vodafone number:[protected]. This is happening time and again.I don't know if senior supervisiors also doesn't justify then whom to complaint. Tired of vodafone..

In my current bill, Vodafone has put download charges for some hello1_tvallsouth_ which are never downloaded.When i called the customer care, the executive took 10 mins to locate the item on the bill and could not give any justification for these charges, everytime he used to say, if you click somewhere, the charges are deducted.Getting peturbed by such a childish behaviour, i asked him to pass on the call to some senior, to that he made me hold for few minutes, and later disconnect the call.This has happened twice. How can Vodafone deduct charges without my consent.For anything paid, the charges are to be paid by either the credit card or bank account.Either Vodafone shows me any acknowledgement/consent proof for deducting the charges or revert these charges from my bill. I can already see many such complaints regarding Vodafone, that itself shows Vodafone is chaeting customers by putting such charges. My Vodafone number:[protected]. This is happening time and again. Previously also they have levied charges which I not paid but they are leving 25 charges per month as miccredit charges. Further they are not lodging a complaint regardint this. I am a customer of Vodafone of 15 years and I am many no. of vodafone but now I am thinking to port to some other service provider. Regards, Pankaj

My issue was that I have activated the vodafone blackberry services but it was not activated on my number. I spoke to 4 vodafone executives in past 1 hour and following is the experince with all the four executives 1. First of all it is next to impossible to speak to vodafone customer service executives and when you are able to after a lot wait and hearing that pathetic music after 20 mins then you just hear some background voices, you can make out that the person on the other end has picked up the phone but he never answers to you, not even a single word. 2. Secondly I disconnected and called back to speak to an executive who seems to be sleeping and as if I have awaken him from half sleep, he tells me that my bb services will be activated within next 30 mins. 3. Thirdly I called back again after 1 hour when my services were still not activated and the guy who picked up the phone seemed as if I have awaken him from deep sleep and he wants to vent out his frustration on me he didn't even give the opening and started with hello and when I told him the issue he said that he will get back to me in few minutes and put me on mute. Then after some time being on mute he transferred me to some ivr which started asking me for the options and when I didn't provide any then it disconnected the line 4. Fourthly I called back because I have paid for that service and I want it to be activated asap and the guy who picked the phone (Kuljeet) was the only guy who seems to be not sleeping and said that my services will be activated only in 4 hours, when I asked him about the details of whom I spoke earlier he said that they (Vodafone) don't keep any logs and he cannot make out whom I spoke to earlier unless and until I provide him with the name (which obviously I didn't know because he never told me his name). When I requested him to speak to his supervisor he said that all supervisors only work in day shift. I can't believe the kind of support I am recieving from these people I mean how is it possible that there can't be any escalation during night hours and what kind of customer service is being provided by one of the leading service provider's in India

My self Sajid Kureshi, I am using Vodafona form last 3 years but in last 3 month I was out of town and for that I bill was due and for that reason vodafone has suspended my service but on 4thof Dec 2014 I have paid my all due bill and more amount but till I am waiting for service, My card is not working and I am requesting in 111 again and again but no...no...no..., Till I am waiting to restart my service because after that I want to transfer my connection in prepaid now I have post paid, Please help me otherwise I will got to consumer court My name: Sajid Kureshi Vodafone no. [protected] Contact no [protected]

Hi my name is Amarpreet Singh and I am using vodafone post paid connection. I would like to inform that from last 3 months I am receiving extra amount of bill and for that I have request for the itemize bill. I have called multiple times to customer care for the same concern but its not resolve. So finally I visited to vodafone branch at Tilak nagar ( Fateh nagar ) west Delhi and I have spoken with TL regarding the same concern and asked to waive off the extra charge and the lady has checked with the present manager and they have rejected for the request. I have not paid my last 2 months bill and I wont be paying till the time this get resolve. My net services has been barred. My number : [protected] My plan : 200 rupees My Internet plan was : 650 ( 3gb) As per my knowledge I have not downloaded or surf the unnecessary web or the files which was shown to me by the TL on the vodafone center. I have gone through with the physical and financial harassment from last 3 months and I have all the call recordings and the proofs which is required to take the necessary action against vodafone company. Kindly resolve this as soon as possible and oblige Regards Amarpreet Singh [protected]

Hi Vodafone Team My Number [protected]. Before one year maine apna number postpaid se pripaid me kraya tha . But still not return my securty (500 rs.) roorkee vodafone store se followup kar k prashan hoker mujhe apna number other network m port krana pda . My request to vodafone team, ager security return nhi krni to mna krdo castomer ko preshan kyo krte ho aaj kal, aaj kal krke . saf bol do ki nhi milagi return yhi rul h hmara, jab conction lete h to 45 day's k ander return krne ka comitment krte h, or bad m one year se kuch bhi nhi pta, I request to vodafone team that confirm me security return YES/NO

Dear Sir/Madam, I'm ARUN, my Vodafone number is [protected].I am using Vodafone 2G unlimited internet pack since last six months. I connected my sim with D-link modem .I have problem, "my internet speed is very slow (only 0-15 kbps)". I complained this to 198 and other customer care numbers. They said the reasons for slow connection, i. the speed will be limit(up to 40 kbps), after 2GB usage ii. if the balance is lower than Rs 3, the speed is reduced iii. signal problem iv. modem problem v. internet settings problem But from me, i. before crossing 2GB limit, this problem is occurring ii. I continued my balance above Rs 3 iii. There is no signal problem in my area iv. There is no modem problem(I checked my modem with other sim cards) v. I downloaded proper internet settings. I said the above points to customer care, but they didn’t take any action to solve my problem. And another one is, “only ending date of internet pack, the browsing speed is high; this is why???” .So I request you to, please solve my slow internet connection problem. This is my last complaint; if my problem is not solved, I will change my connection with mobile number portability. If you want to speak with me, please contact my alternative no [protected] Thanking you.

In my current bill, Vodafone has put download charges for some vuclip packs and d2c_ndtv packs which are never downloaded.When i called the customer care, the executive took 10 mins to locate the item on the bill and could not give any justification for these charges, everytime he used to say, if you click somewhere, the charges are deducted.Getting peturbed by such a childish behaviour, i asked him to pass on the call to some senior, to that he made me hold for few minutes, and later disconnect the call.This has happened twice. How can Vodafone deduct charges without my consent.For anything paid, the charges are to be paid by either the credit card or bank account.Either Vodafone shows me any acknowledgement/consent proof for deducting the charges or revert these charges from my bill. I can already see many such complaints regarding Vodafone, that itself shows Vodafone is chaeting customers by putting such charges. My Vodafone number:[protected] Regards, Gaurav

I was a Idea user and thought of porting it to Vodafone. I did the process and my Idea sim got deactivated 5th Dec. I tried putting in vodafone sim but i got no network. Later i got to know from the vodafone agent Pankaj Dubey that i was handed wrong sim. Then i got another sim which got activated on 6th Dec evening (after 24 hours) after lot of follow and trouble. I got the network and then i called 117 for verification. My verification was done and the executive said outgoing/incoming will be activated in an hour. but within 30 mins network went off from my phone and now there is no network. I tried calling Pankaj Dubey but didnt answer his phone. then i called customer care, the executive said my number is suspended but he didnt mention the reason behind it. He said i will have to go to vodafone store. This is saturday night and vodafone store will be closed on Sunday. It has been almost 3 days without phone and you are asking me to stay one more day without phone. This is how this company welcomes new customer. On 7th Dec, I called customer care again and the executive said my number is suspended due to verification and i will have to visit vodafone store. When i told that lady to transfer it to some senior guy she kept me on transfer line for 20 minutes... On the other side the verification guy had told me that i have cleared the verification successfully and incoming/outgoing service will start in an hour. Totally Contradicting... I called Pankaj Dubey again after lot of try he finally picked up his phone... he said there is some technical issue due to which it is auto suspending numbers after verification... he said he got complaints from 2-3 more customers who are facing similar issues... Now this is 4th day ...8th Dec... As per commitment given by Pankaj Dubey my phone's network should have started at 11 AM... but still its not showing network.. I called Pankaj Dubey again and he joined Prashant on conference... Prashant said there is some techincal issue due to which my number is suspended and it will take 3 hours more ... I am writing this complaint at 12;30 PM and there is my SIM in not activated yet... Because of all these issues i have faced a major loss... it has hindered alot on my work.. How is vodafone going to compensate on this? It is already 4th day without phone and i am sure it is not going to resolve soon looking at vodafone personel's attitude... I had few on-call interviews placed but i couldnt get any ..thanks to vodafone and their service... totally frustrated ... There is no helpline number for emergency matters... one vodafone guys blaims on other or transfer to other... and this goes on and on... Customer care is totally uselesss... instead of saying "Happy to help you"... you guys should consider changing it to "sorry to help you"... My number is [protected]

Hi I a genuine customer of vodaphone sine last 9 years .. in this 9 years I haven't submitted a complaint for your services.. i am using a number [protected] on this number i had a add on number [protected]. I am using a addon number [protected] were in last month i got a bill of 8500 plus... for net usage.. for this number i have a separate idea Internet card... plz check it out and resolve my problem...

I am from chennai.I got 5 postpaids sims and it was activated in a day.After 10 days the number was deactivated and when i asked they told direct verification was not completed and told me they will come in 2 days..When the person came to my office for verification they didnt wait for me to come..(not even 15 mins).Again i complained the team leader of vodafone, they told the number will be activated in a day..and yes it was activated..and after 2 days a person came for verification.and he verified and got sign from me.But the next day in the evening the number was barred.when i called customer care they told verification was not done..( mentioning i was not in office/home).It all happened last week.I kindly request to take some action over this..Everyday i cant keep calling them and asking when will it be activated.

Another instance of how Vodafone thinks the consumers are some illiterates who can be fooled around and overcharged at will. I was also charged d2c_ndtv_valuepk_9 for 99+taxes in Nov 14's cycle for my phone [protected]. Innumerable emails and phone calls doesnt seem to help. They give out the same lawyer approved, corporate self-righteous spiel. Exerpts from my chat: "Sir, we assure you that our billing systems are robust and accurate and charges are as per data pack selected by you” and the gem: "Sir, the same is charged after you have used the same.". You tell them how that is not possible, they come up with standard "I regret for the inconvenience caused to you.". The moment they realize you will stand your ground, they will eagerly propose to raise a waiver request for you, to get out of this conversation and let some other exec repeat the same to you, on another day! In all fairness, their billing system might be robust as they claim. But the issue here is perhaps o[censored]NFAIR BUSINESS PRACTICES! Nobody seems to bother or hear our side of the story. Is this a ploy to make bottomlines for their corporate partners? NDTV in this instance? As I work in a high security env where smart phones are kept in lock and key with security, the time of this download, it was not even with me! So, we can safely say that this is sort of a sharp practice being indulged in by Vodafone to milk the customers and who are forced to pay! Can someone even bother to look at our plight? Any information how to approach this matter in the consumer courts? My no: [protected]. Thanks. Imran. PS - On a more sarcastic note, this is how my conversation ended for the time being with their exec: "{Tanishka}Sir, the data pack is not applicable for the chargeable website. {Tanishka}Please confirm if you are online? {Imran}Yes {Imran}what are these chargeable websites? {Imran}I can assure that i dont look at ndtv in any way... and as i said earlier, I dont have phone with me at the time you mention {Imran}I had also asked a list of such "chargeable websites" to be provided {Tanishka}Sir, the details of the chargeable websites are not avialable with us. {Tanishka}Sir, I am raising the request for the waiver of the same. {Imran}THose people came back saying they cant... so I want proof on how you can say I downloaded it... {Imran}DOnt you see how bad it sounds when you say you dont have the list of chargeable websites? {Imran}So you can charge basically on anything you deem free {Imran}This is bare injustice to the customers {Imran}very opaque system that seems to be favouring your corporate partners {Tanishka}I regret for the inconvenience caused to you. {Imran}Thanks... let me know if you can escalate this and get me the list (from someone who has this list...i suspect at the top management perhaps, if they care to respond to customers i.e.) {Tanishka}Sir, I am raising the request for the waiver of the download charges for the your conveneience. {Tanishka}Please confirm if you are online? {Imran}THanks. Can you also add additional information like my phone's not being with me at the time of this? {Tanishka}Sure Sir. {Imran}Lest it will be the same store where they tell me "Sir, we assure you that our billing systems are robust and accurate and charges are as per data pack selected by you {Imran}(nottt!) {Imran}:) {Imran}or, your billing might be robust, but business practices are a bit sharp and unfair {Tanishka}Sir, the request number for the same is [protected] {Tanishka}The request will be processed within 2 hours. {Imran}Please add more information to the ticket you are raising {Imran}this has already been informed to them couple of times by now... with no satisfactory reply {Tanishka}Sir, I have mentioned all the information. {Imran}awesome {Imran}thanks... Also, is there any list of customers like us who are charged for such services? Or perhaps an "exception list"? {Imran}I want to be added there as well... just to avoid this conversation in future... {Tanishka}No Sir. {Imran}really appreciate your help! {Imran}oh ah {Tanishka}Thank you Sir, {Tanishka}Is there anything else that I can help you with? {Imran}nope, this will be sufficient {Imran}unless i have to repeat this same conversation again {Tanishka}Okay Sir. {Tanishka}Thank you for contacting Vodafone Web-Chat. Have a wonderful day! The Vodafone Service Desk Agent has left. "

I re charged for Rs 126 from vodafone website for 2g data plan for 30 days Dear Shafat, Thank you for purchasing through the Vodafone Online shop. Your order details are mentioned below: Order ID : o[protected] Payment Transaction ID: BCMP[protected] Date & time of order : 08 Dec, 2014 10:40:29 Order Amount : Rs. 126.0/- Only But to my surprise the validity they are providing is just 28 days