Vodafone India Complaints & Reviews

Issue with billing on my 2 vodafone numbers [protected] &[protected]. I was charged in excess for additional data consumption – but asper my data plan I should not be charged. None of your customer servicerepresentatives are ready to accept this error and in constant denial. Over thephone they acknowledge that I’m on a floating plan but in email they seldomacknowledge. This is highly irritating. Please do a complete investigation what went wrong from yourside and give me the refund for all the excess that was charged till date. Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Monday, December 15, 2014 10:55 AM To: 'corpcare.[protected]@vodafone.com'; 'nodal.[protected]@vodafone.com';'appellate.[protected]@vodafone.com'; 'purnima.[protected]@vodafone.com';'gaganpreet.[protected]@vodafone.com'; 'Divakar Manoharan (CHN-NE)';'[protected]@yahoo.com' Subject: RE: Bill query on [protected] and [protected] Is there anyone in Vodafone who can talk sense? My plan is Rs. 325 Capgemini corporate plan and I subscribed tofloating data plan from January 2014 (1GB at 3G speed and beyond 1GB the speedwill be reduced). My both numbers [protected] and [protected] are on a floating dataplan – Vodafone should not have charged for excess data usage but whereas I wascharged in various months bill. This is atrocious, I need refund for all the excess amountcharged from January 2014 immediately. From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com] Sent: Monday, December 15, 2014 10:50 AM To: Deenadayalan, Hemanth Sai Subject: Bill query on [protected] and [protected] Dear Mr. Hemanth Sai DeenadayalanD, Thank you for your e-mail dated12/12/2014, regarding Bill related concern on your Vodafone mobile numbers[protected] and [protected]. At the outset, we regret theinadvertent inconvenience caused to you in this regard and thank you for yourpatience and understanding. With regard to your concern, wehere by clarify that 1. GPRS being a zero rentalservice, it is active on all Vodafone numbers by default 2. You are charged 4 paise / 10Kbfor the service only when you use the service Hence we wish to confirm that therehas been a usage of internet service from your Vodafone mobile number as wellas from the same handset that you have been using to make andreceive local calls as well as messages. Hence a charge of Rs. 2, 039.14/- and 3, 929.42/-for the respectively numbers are levied in the invoicedated 20/11/2014. You can be rest assured that thecharges applied are towards the usage done by you and are genuine and hence wewould not be in a position to pass any credits. Also, we would like to inform youthat, you can download and print your Vodafone invoice for last 13 months from‘My Vodafone’ section on our website www.vodafone.in.Please find attached the procedure to register to "My Vodafone". Kindly note interaction number[protected] and[protected] for your future reference. In case you need furtherassistance, please do call or e-mail us. We will do our best to help you. Happy to help, PallaviMahajan Corp Care Contactnumbers VodafoneCare: 111 or +91-[protected] ForComplaints/Requests: 198 (toll free) E-mail: corpcare.[protected]@vodafone.com Website: www.vodafone.in Nowexperience our newly launched My Vodafone App. It empowers you to manage yourVodafone account on the go. So pay your mobile bills, check data usage, dataplan details etc. click below link to download the My Vodafone App now. https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 12/12/2014 2:41 PM; From: hemanth.[protected]@capgemini.com;To: corpcare.[protected]@vodafone.com;; ?CC: ; Subject: FW: FW: Bill query on [protected] and [protected]; FYI From: Deenadayalan, Hemanth Sai Sent: Friday, December 12, 2014 2:40 PM To: 'Divakar Manoharan (CHN-NE)'; 'appellate.[protected]@vodafone.com';'nodal.[protected]@vodafone.com'; 'sivakumar.[protected]@vodafone.com' Subject: RE: FW: Bill query on [protected] and [protected] Hi, Just received a call from Mr.Vishnu Gondhali (customer service executive) phone number [protected](service request number: [protected] and [protected] and interaction number[protected] and[protected]. He also checked my data planand confirmed that the plan in which I’m on is a floating plan (beyond 1GB thespeed will be reduced to 64 kbps – but I will not be charged for the excessusage). I noticed that I was cheatedin many of the previous months bills. I want Vodafone to check the billsgenerated for my phone numbers [protected] & [protected] fromJanuary 2014 till date and refund all the excess money charged for additionaldata usage on or before 16-Dec-2014 with an apology letter. Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Friday, December 12, 2014 2:22 PM To: Deenadayalan, Hemanth Sai; 'Divakar Manoharan (CHN-NE)' Subject: RE: FW: Bill query on [protected] and [protected] HiDivakar, Ifound billing issues regarding data in the bills generated for the followingbilling periods for [protected]: 20.05.14to 19.06.14 20.07.14to 19.08.14 20.10.14to 19.11.14 Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Friday, December 12, 2014 12:28 PM To: 'Divakar Manoharan (CHN-NE)' Subject: RE: FW: Bill query on [protected] and [protected] HiDivakar, Thanksfor the response. Pleasegive me your phone number. Alsotell me the internet plan details that are active on my phone numbers: [protected] [protected] Thanks, Hemanth From: Divakar Manoharan (CHN-NE) [mailto:Divakar.[protected]@vodafone.com] Sent: Friday, December 12, 2014 12:25 PM To: Deenadayalan, Hemanth Sai Subject: RE: FW: Bill query on [protected] and [protected] HelloHemanth, Sorryfor your inconvenience, I forward your issues to my RM and I release yourphone lines now. I’ll update the status ASAP. Regards, DivakarManoharan RelationshipExecutive VBSTeam Divakar.[protected]@vodafone.com From: Deenadayalan, HemanthSai [mailto:hemanth.[protected]@capgemini.com] Sent: 12 December 2014 10:42 To: RTN-CS-Appellate TamilNadu; RTN-CS-Nodal Tamilnadu;'vodafonecare.[protected]@vodafone.com' Cc: Divakar Manoharan (CHN-NE); Subbarao, Sivakumar (CHN), VodafoneIndia (External) Subject: RE: FW: Bill query on [protected] and [protected] Ihave not received any satisfactory resolution from your end. Pleaseunderstand that according to my data usage plan which was provided on21-Jan-2014, I have an unlimited data plan. 1GB of 3G and beyond that speedwill be reduced to 64kbps. But it is all unlimited. I haven’t changed my planafter that. This was even confirmed to me by your customer servicerepresentative Ms.Kirthika to whom I spoke yesterday (11-Dec-2014). Thenokia bundle offer what you’re referring was given only from this month since Ibought a new Nokia Lumia 730 phone. Idon’t know whether I’m charged extra only for November month or even before Ineed to scrutinize my previous bills. Nowyou’ve stopped my outgoing calls on both my mobiles – you’re penalizing thecustomer for your mistake. Let’sresolve this issue legally. Please await a legal notice from me. Thanks, Hemanth From: Deenadayalan, HemanthSai Sent: Thursday, December 11, 2014 11:32 AM To: Deenadayalan, Hemanth Sai; appellate.[protected]@vodafone.com Cc: nodal.[protected]@vodafone.com;Divakar Manoharan (CHN-NE); sivakumar.[protected]@vodafone.com Subject: RE: FW: Bill query on [protected] and [protected] Ifthe 100% usage SMS was received I would have stopped using additional data…This is highly irritating – you’re cheating customers. From: Deenadayalan, HemanthSai Sent: Thursday, December 11, 2014 11:30 AM To: Deenadayalan, Hemanth Sai; appellate.[protected]@vodafone.com Cc: nodal.[protected]@vodafone.com;Divakar Manoharan (CHN-NE); sivakumar.[protected]@vodafone.com Subject: RE: FW: Bill query on [protected] and [protected] Andwhat type of detailed investigation was done – when you do not even know myplan. I’m using a Nokia phone for the past 1 week. What do u mean by “Nokiabundle” offer? From: Deenadayalan, HemanthSai Sent: Thursday, December 11, 2014 11:27 AM To: 'appellate.[protected]@vodafone.com' Subject: RE: FW: Bill query on [protected] and [protected] Iknow that the charges are for additional data consumption. Iwanted to know why the 100% data usage SMS was not sent when I crossed the 100%i.e. 1GB? Is it something like Vodafone desperately wanted to cheat thecustomers? Thanks, Hemanth From: appellate.[protected]@vodafone.com[mailto:appellate.[protected]@vodafone.com] Sent: Thursday, December 11, 2014 11:25 AM To: Deenadayalan, Hemanth Sai Subject: Re: FW: Bill query on [protected] and [protected] Dear Sir/Madam, We have received your emaildated 10/12/14 regarding concern related to Billing for your Vodafone MobileNumbers [protected] and [protected]. At the outset, we regret theinconvenience caused to you in this regard. Based on your complaint we hadcarried out a detailed investigation and we would like to inform you that youhad totally consumed 1.49GB and 1.94GB in the bill dated 20/11/14, for whichfree discounts as per Nokia bundle offer of 1Gb had been given. Hence the balance data of 0.49Gband 0.94GB had been charged as per the base tariff of 4p/10kb. Given the above stance, we wouldlike to bring it to your kind attention that we are unable to process reversalagainst the same. We thank you for your patientunderstanding and look forward to your association with us. Kindly note the docket number[protected] and[protected] for further reference. In case you need furtherassistance, please do call or email us. We’ll do our best to help you. Happy to help Surya AppellateOffice Vodafone Tamil Nadu Contact numbers For any queries call 111 (chargeable for agent access @ 50p/3min) or CHN @ +91-[protected], RTN @ +91 - [protected] (standard calling charges applicable) For any complaints call 198toll free helpline AppellateOffice : For Chennai contact +91- [protected] ForRest of Tamilnadu incl., Puducherry, Contact : +91-[protected] (Availablebetween 9:30 a.m and 6 p.m. Monday to Friday) Faxnumber : +91- [protected] E-mail : appellate.[protected]@vodafone.com Website: www.vodafone.in On[protected]:02:50 PM; From: hemanth.[protected]@capgemini.com;To: nodal.[protected]@vodafone.com;appellate.[protected]@vodafone.com;; ?CC: Divakar.[protected]@vodafone.com;Madankumar.[protected]@vodafone.com; sivakumar.[protected]@vodafone.com;; Subject: FW: Bill query on [protected] and [protected]; Very pathetic customer care department you have… Can you at least look into this query and give me a properresolution? From: Deenadayalan, Hemanth Sai Sent: Wednesday, December 10, 2014 2:54 PM To: 'Madankumar.[protected]@vodafone.com'; 'sivakumar.[protected]@vodafone.com' Subject: FW: Bill query on [protected] and [protected] It was long time unresolved complaint… Can you please give me a proper resolution to this query? Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Wednesday, December 10, 2014 2:47 PM To: 'Divakar Manoharan (CHN-NE)'; 'vodafonecare.[protected]@vodafone.com' Subject: FW: Bill query on [protected] and [protected] Just had a ridiculous chat with your customer carerepresentative for the complaint I raised – Highly inconvenient. From: Deenadayalan, Hemanth Sai Sent: Wednesday, December 10, 2014 2:23 PM To: 'vodafonecare.[protected]@vodafone.com' Subject: FW: Bill query on [protected] and [protected] Please look into this query and revert. From: Deenadayalan, Hemanth Sai Sent: Wednesday, December 10, 2014 2:18 PM To: 'Divakar Manoharan (CHN-NE)'; '[protected]@vodafone.com' Subject: FW: Bill query on [protected] and [protected] Hi Divakar, I haven’t received any updates from your end regarding my query… Can you please let me know the status ASAP? Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Friday, December 05, 2014 2:37 PM To: 'Divakar Manoharan (CHN-NE)' Cc: '[protected]@yahoo.com' Subject: RE: Bill query on [protected] and [protected] Hi Divakar, Any further updates? Thanks, Hemanth From: Divakar Manoharan (CHN-NE) [mailto:Divakar.[protected]@vodafone.com] Sent: Friday, November 28, 2014 11:25 AM To: Deenadayalan, Hemanth Sai Subject: RE: Bill query on [protected] and [protected] Hello Hemanth, I forward your mail to billing team they are processing yourissues. I’ll update you within DEC2014 1st week. Regards, Divakar Manoharan Relationship Executive VBS Team Divakar.[protected]@vodafone.com From: Deenadayalan, Hemanth Sai [mailto:hemanth.[protected]@capgemini.com] Sent: 28 November 2014 11:01 To: Divakar Manoharan (CHN-NE) Cc: [protected]@yahoo.com Subject: RE: Bill query on [protected] and [protected] Hi Divakar, Are you still the RM for Capgemini? I have not got any replyfrom you for the below email? Thanks, Hemanth From: Deenadayalan, Hemanth Sai Sent: Tuesday, November 25, 2014 3:21 PM To: 'divakar.[protected]@vodafone.com' Subject: Bill query on [protected] and [protected] Hi Divakar, I’m holding the above mentioned 2 numbers. The recent bill I received was a shocker to me. This is close to4 to 5 times more than my usual bill. My [protected] had a billed amount of Rs. 2600 (approx) and[protected] had a billed amount of Rs. 4800 (approx). I noticed that the high charges were due to data usage. I have received 80% data usage SMS from Vodafone but haven’treceived any other SMS stating that I have used 100% and subsequent usage willbe charged extra or anything of that sort. Why I was not informed anything in this regard? In previousmonths whenever I’m exceeding the data limit I used to receive those SMS. Thisis absolutely unacceptable. And moreover beyond 1 GB of free usage my speed should have gotreduced to 2G – but that didn’t happen. I suspect there is an error fromVodafone side. Can you please look into this and give me a positive response? Thanks, Hemanth This message contains information that may be privileged orconfidential and is the property of the Capgemini Group. It is intended onlyfor the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. 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This message (including any attachments) is intended only forthe use of the individual or entity to which it is addressed and may containinformation that is non-public, proprietary, privileged, confidential, andexempt from disclosure under applicable law or may constitute as attorney workproduct. If you are not the intended recipient, you are hereby notified thatany use, dissemination, distribution, or copying of this communication isstrictly prohibited. If you have received this communication in error, notifyus immediately by telephone and (i) destroy this message if a facsimile or (ii)delete this message immediately if this is an electronic communication. Thankyou.

Hi, NAME: SAGAR PATIL email id: [protected]@ipass.com DOB:[protected] Phone number:[protected] My self Sagar patil.I am using 5gb 850rs plan and i have got a bill of 10574.61 for october month. According to the bill i have crossed 5gb on[protected]. As i am using Data card its not possible to send the message to check data usage.Messages will be failed every time.So i made a contact with vodofone customer care people I have made a chat with customer care people on[protected] around 2.30pm to 3pm. He/she as misguided me my saying that i have used only 500MB and i can use further. But according to the bill i have crossed my limit i.e 5gb And i have called to the customer care guy on[protected] at 8:40pm. He has misguided me by saying that i used 1.5gb. Reference number for that call:[protected]. AS per his information i have used after that and now i have got a huge bill Its clearly indicates that its vodofone customer care negligence which caused to huge bill. I will not pay the extra bill except my 5gb 850rs plan. Please help me on this

Sir/Madam, I am a vodafone customer for a long time. On 11th December, 2014, I received a sms from vodafone on my 2 vodafone numbers ([protected] and [protected]) that I have to submit my Proof of address and proof of Identity along with passport size photo to the nearest vodafone store and mini-store. However, I submitted all documents for the 2 numbers on 13th December, 2014 at Vodafone store Minto park (address- Ideal Plaza, 11/1, Sarat Bose Rd, Sreepally, Bhawanipur, Minto park, West Bengal 700020). I received 2 new vodafone sim. Today, 15th December, there are no signal in old sim as well as new sim for both the numbers. So, therefore, I am requesting you to solve my problem and re-activated those 2 mobile number as soon as possible. CONTACT PERSON- ARKA CHATTERJEE VODAFONE NUMBERs- [protected] & [protected]. ALTERNATIVE NUMBER- [protected].

My number [protected] has had reduction of balance of Rs.50 continuously since July, this is my forth complaint I regret to inform that every single time I call Customer service to complain they say that I have downloaded or activated some pack or service.

DEAR SIR I had given a written request to your vodafone store in park street kolkata on 5th dec 2014, i received one confirmation message on 5th dec.But still my no is not deactivated, i have paid my last bill on 27th nov for rs 1007.00 your billing system for postpaid is not satisfactory so after paying bill i requested for deactivation of my no. But neither your vodafone store nor your customer care is taking care for my request, three times i have requested to customer care also to deactivate this no. why i will be charged for extra one month bill for dec your vodafone company is not taking response to close this no. today also i have lodged one request for deactivation of my no but i know your company is willingly doing late to deactivation so that customer will be charged for one month extra bill payment. i have paid my every month bill timely, now i have requested to deactivate my no, but your service providers are so much irresponsible. kindly resolve my problem and deactivate my no immediately so that i should not be charged for extra payment unnecessary .

My vodafone dongle number is : [protected] I want my services to this dongle to be STOPPED IMMEDIATELY. It's a SINCERE REQUEST, I have been trying to call your postpaid department, and the call transfers never happen, Even if someone picks up a call, they don't respond efficiently and keep transferring the calls. I have been trying to call for the past two weeks. Please just stop my dongle services and every thing associated with it!

Dear Sir, My name is Pralay Haldar and I had signed up for the Vodafone postpaid services on two numbers ([protected] and [protected]) on the 12th of June, 2014. While taking the services, I had asked the person at the vodafone outlet (in Infosys campus, Bangalore) the cancellation rights, and he said to me that I can cancel the services after 3 months from the date of activation. So I took his word. As my usage was limited, and I wanted to get free calls between those two numbers, which I got and had no complaints about. After completing 3 months and paying the bills on time each month, which you would appreciate, I went to that person (at the outlet) to request them to stop the services and cancel my accounts. He asked me to write in to vodafone care and they will take it from there. So I took his advice and sent the mail in order to let them know that I want to cancel my services. I had not received any response either on phone or through e mail to tell me the progress of my initial request. Every time, I speak to one of your call centre people, and ask them to stop the accounts, they would say, that it has been done and yet I receive a bill next month. It has been more than 3 months now and I have still not received any sort of confirmation either in the form of letter or email. Despite my numerous attempts of calling your people at call centres and writing them emails to ask them to stop my accounts, I am still getting the emails asking me pay the bills for the service I dont use since September, 2014. I dont even have the sim cards with me now. I am forwarding you the previous emails which I had sent to various teams in vodafone asking them to stop billing me as I dont use the service, but they wont listen. This is really disgraceful and a matter o[censored]tter shame for a company like vodafone to not able to listen to one small request and act upon it. I am very disappointed with the pathetic customer service that I have got till now and wanted to make a formal complaint against everyone who dealt with my accounts (or in this case, failed to deal with it). This has caused me a lot of discomfort and unrest. I want you to please listen to my request and please get your act right in cancelling my accounts ([protected] and [protected]) with immediate effect and with nothing owing to you. I hope this issue will be resolved once and for all. I will wait for your response. P.S.: I am sick and tired with the way this company has treated me that I demand an apology letter/ email to be send to my email id: [protected]@yahoo.in / pralay.[protected]@gmail.com and the total outstanding amount to be cancelled as I have not used the services since September this year.

My phone has been deducted a lot of balance under MY DALA 4-5 times, gossip pack 3 times, and various other links which they claim that i download or clicked the links, whereas this data was cut when i was sleeping or not using the Internet. It has been happening for the past four weeks with me. The City based office hasn't been of any help to me. The gross sum of total balance cut has been over 250 rupees, i already have an data plan active and yet rather than claiming their mistake or checking their back end services they tell me that i have downloaded stuff where as nothing gets downloaded in an Iphone to which they do not have an answer, they would not give me my browsing history either so i am helpless and being harassed by them time and again. I have been a loyal customer since the past 6-7 years. They have even canceled my life time caller tune service without any sms saying that the customer care representative thought so, when asked for the call recording they refused to give it to me. I require help as i do not wish to change my service provider also.

I am using vodafone sim for 5-6 years. They provided good service but now for several months whenever i recharge, my balance automatically deducts within next 2 days. This has happened several times. Whenever i call customer care, they say that i have activated service which i never heard. This is a very bad service by customer care. I have lost my money in this. Rs.100, Rs.30, several times. And every time i call them they tell me the same that i have activated a service, i made a international call etc. This kind of service, looting by vodafone has made me very angry. So, if anyone is thinking about buying vodafone sim, do know about this looting service by vodafone.

I have Vodafone sim and it is of Maharashtra Circle. When I am on roaming in Madhya Pradesh and I am not getting 3G signals, I called Vodafone customer care, and told them my problem then the executive told me to contact Madhya Pradesh customer care. I called Madhya Pradesh's customer care, he told me that my number is from Maharashtra Circle so he cannot help me. Then he gave me Maharashtra's customer care number. Then I called on that number. Maharashtra's executive told me that I am not in Maharashtra so he cannot help me as he don't have access to Madhya Pradesh's location details and my problem can only be solved by Madhya Pradesh customer care. Then I called Madhya Pradesh's customer care and told him about my conversation with Maharashtra's executive. After that I asked him what should I do? He told me that you cannot do anything. Please help me, it is very important for me. I am not able to access my important documents. Regards, Devashish Raverkar +91-[protected]

sir I done recharge 230. in customer care thy activated me 29₹ ratecatter 3times and 21₹ rate cutter 3times. But for 21rs two times alone recharge done for another 1time it not done but they tooked balance from me ₹150. If I ask customer showrrom and customer care thy not responding properly. I was very anger so I gave port request also but I like Vodafone so I wont change please cancell my port request also. Pls activate for me another 21₹ rate cutter orelse in my family all using vodfone sim only u going to loose valueable customers

I have reported the problem before also. I got the mail regarding Vodafone representative called me, and how was my experience with him. ???? What the hell..I didn't get any call regarding that. Now, i called the Vodafone customer care today..I told him that i have a issue with the bill which generated yesterday i.e 12th Dec 2014. My Number is [protected]. Issue is i got a call on 7th Nov from vodafone representative, he told me about 95 rupee plan (650 MB data ), i told him to activate this service from next billing cycle i.e 12th Nov. On 18 or 19th Nov i got another call, that lady told me about 155 plan (1GB data), and for next two month i will be charged only 100 rupee for 1Gb of data. So i activated that serviece. Now i got the bill, Its very MUCH. !!! I was SHOCKED by seeing the bill. Today i called customer care, i explainded him about my problem. The lady told, there seems to be some problem in the bill. She is very sorry for that. She told me that the will forward the call to her supervisor. But that time line was busy so she told me told me to call afterwards. Afterthat i have tried 5 6 times, everyone is saying suprvisor is busy. they told me to call afterwards. am not able to talk to any of the supervisor. I also told them to forward me my DETAILED BILL. they also have NOT FORWARDED MY DETAILED BILL Am very disappointed by the Vodafone service . IF THIS ISSUE IS NOT RESOLVED, AM NOT GOING TO PAY THE BILL. THIS BILL IS FRAUD, AM CHEATED BY THE VODAFONE.

HI Vodafone Corporate. 'I am vodafone post paid customer I had been charged with unknown charges for 396 rupee for some download' even in mornng 6 AM For which I do not have any clue and there is not such app or property is in my phone . Even client care has no clue . I has received slimier feedback from couple of my friends using post paid connection . I had conversion with Client Care with very rude response and no clarity on the case. I need solution else I will be be changing to any other provider . regards santi [protected]

Hi, I have request so many time to change credit limit 2000 to 3000 however no response received. I have join vodafone before three year. My mobile bill was generate incorrectly. I am really not satisfy with vodafone service. There are no customer value. Please contact me on my alternate. [protected] Regards, Umesh Kr.

My mobile no is [protected]. I have not subscribed for d2c ndtv valuepk 9, then also you have deducted 99 Rs and 12.36 tax on it from my account. If it is frequently occurred with your customers then I need to rethink on continuing with vodafone. I want refund or satisfactory solution on it. Please revert earliest.

Rs 30/- deducted from my account with out any notification, any msg.that is due to DNLD-D2C NDTV VALUE PACK...i got some thing like this, i have never subscibed that pack never seen that pack also.my number is [protected]. .pls contact me at any time

I have recharged for Rs 500 a week before, which gave me a balance of rs 500. I have hardly made 10 local calls from my number since the recharge. Today my balance is less than 200. I learned from the customer care that rs 99 each was deducted three times from my balance on 11th dec. And the executive was saying i subscribed some chanel which i actually didnt. i request a refund

This is the conversation that I had with vodafone representative. It explains everything. Please do take some action. "Welcome to Vodafone Chat !Thank you for your patience, a Vodafone Service Desk Agent is now available.{Tushar}Good Evening! I am Tushar. How may I help you? {Dr. Girish Kamat}Hi, in my bill 99 Rs added as download charge for doc2c ndtv value pack. I never opted for it.{Dr. Girish Kamat}Please cancel itright away.{Tushar}Let me check this for you{Tushar}Are you inquiring for the same number: [protected]? {Dr. Girish Kamat}yes{Tushar}Okay Sir.{Tushar}I will take a minute to check this information{Dr. Girish Kamat}Okay. take your time. No issues...{Tushar}Thank you for the permission.{Tushar}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address.{Dr. Girish Kamat}22/07/1980{Dr. Girish Kamat}[protected]@yahoo.com{Tushar}Thank for the information.{Dr. Girish Kamat}Are you handling multiple complaints at a time???{Tushar}Sir as I checked no any service is activate on your number like this.{Tushar}Yes Sir.{Dr. Girish Kamat}Please check my bill... Or give your number. I will send a photo of the same...{Dr. Girish Kamat}on whats app{Tushar}Sir as I checked this charges is downloading charges .{Tushar}Sir we not authorize to share any number.{Dr. Girish Kamat}But i have unlimited down load right? Up to some 3G and then 2G. That was what I was promised before activating this plan.{Tushar}Sir as this is any chargeable site for that you was charged for the same.{Tushar}Sir you are right.{Tushar}Sir that is only for free sites.{Tushar}Some sites are chargeable site if you click on them so you will be charged for that site.{Dr. Girish Kamat}How I will come to know the site site is free or paid one?{Tushar}So when you browsing kindly don't click on unwanted links so you will not be cherged.{Tushar}Charged*{Dr. Girish Kamat}The bill says, d2c_ndtv_valuepk_9. Is this chrge going to be repeated next month as well?{Tushar}I will take a minute to check this information{Dr. Girish Kamat}I feel I am being cheated by vodafone.{Tushar}Sir I understand your concern.{Tushar}But Sir that is not any service which is provided by vodafone.{Tushar}That is a chargeable site due to that you have been charged for downloading {Dr. Girish Kamat}But vodafone charges for the service that it does not provide. At least before you charge Rs. 99, you could have asked me, whether I want such service or not.{Tushar}I will take a minute to check this information{Dr. Girish Kamat}You will give the entire Rs. 99/- to NDTV, which you will charge to my pocket. Is it not ethics to ask me bfore taking out money from pocket, before giving it some one else?{Tushar}Sir that is browsing link if that is any service of vodafone so vodafone surely informed you.{Tushar}But sir that is internet site and that's browsing site.{Dr. Girish Kamat}My question is simple. If someone wants service from someone else that vodafone, he should or he will pay to that person directly. Why you people intervene in this and give us the bill?{Tushar}Sir as vodafone give internet services but browsing site are not vodafone site sir.{Tushar}So there are many sites which is chargeable.{Dr. Girish Kamat}Now tell me what I should do, so that I will not get the same 99/- bill next month?{Dr. Girish Kamat}PLEASE DONT TAKE MONEY/ CHARGE MONEY ON SOMEONE ELSE'S SERVICE. IF I WANT THEIR SERVICE I WILL DIRECTLY PAY TO THEM.{Tushar}Sir kindly don't click on unwanted sites which is chargeable so you will not charge for the site or unwanted charges.{Dr. Girish Kamat}Please understand my problem. How I will come to know a perticular site is unwanted or not. Which is chargable and which is not. Plaese reply to my q, why vodafone is charging money on their behalf?????{Tushar}I will take a minute to check this information{Dr. Girish Kamat}There is something called business principles. All these days I tought vodafone follows them.{Tushar}Sir unfortunately we don't have any details for this as which is chargeable site.{Dr. Girish Kamat}Now tell me what I should do, so that I will not get the same 99/- bill next month?{Tushar}Sir there are lots of site on internet sites so kindly don't click on unwanted links.{Tushar}Which is blink in between page{Tushar}Or on the pages.{Dr. Girish Kamat}Tushar, I think they have hired you just to make time pass. I have sent entire conversation so far by email. May be someone in vodafore will solve the problem Thanks anyways...{Dr. Girish Kamat}But please tell me what I should do, so that I will not get the same 99/- bill next month?{Tushar}Sir kindly don't click on unwanted links so you will not be charged. Sir we not have any details of chargeable sites or free sites. so kindly avoid the unwanted links on the sites.{Dr. Girish Kamat}OK. I will not click such sites next time. Please tell me what I should do, so that I will not get the same 99/- bill next month?{Tushar}Please confirm if you are online?{Dr. Girish Kamat}yes I'm online{Dr. Girish Kamat}Tushar, I dont remember which site I clicked. Do you think for such a mistake that I did, I have to pay rest of my life. Every month 99/-?{Tushar}Sir that's not any vodafone service that's a site and because of that you where charged so next time you will not be charge for the same.{Dr. Girish Kamat}If they charge every month, then vodafone will put it in my bill no?{Dr. Girish Kamat}Are you online Tushar? I am sending copy of our converasation to trai.. {Tushar}Sir we not assured that you will be charged for this or not.{Tushar}Sir that is chargeable site and for that you charged.{Tushar}As per our system.{Tushar}Please confirm if you are online?{Dr. Girish Kamat}Yes I am online. I was sending mail to trai.{Dr. Girish Kamat}It stands for THE TELECOM REGULATORY AUTHORITY OF INDIA{Tushar}Sir you charged for your downloading charges.{Dr. Girish Kamat}You have not answered my question..."Please tell me what I should do, so that I will not get the same 99/- bill next month?"{Tushar}Sir, we are not having any assurance regarding the future bills which will be generated .{Dr. Girish Kamat}Great.Thank you very much. I will send rest of our conversation to trai and also vodafone. Bye." Regards, Dr. Girish Kamat

I'm using vodafone postpaid number [protected] plan 399. As, I got 300 extra minutes aprt from the plan for 3 months. But the bill generated of amount 657.88. Which included Rs.76 extra vodafone download which was totally wrong. And 300 extra minutes was not redeemed. The actual calculated amount is of Rs. 394 (approx.). Customer care support at Vodafone care is pathetic as I visited the place for more than 5 times. They asked me to pay the bill which I paid and they promised for the adjustment in the next. But, nothing happened and my next bill comes to be of Rs. 726. Kindy help me out with the in this adjustment. Thank you, Pushpender Singh [protected]

Respected sir, I complaint against NDTV company and Vodafone Company that they deduct the money from main balance of my vodafone mobile prepaid number i.e, [protected].The amount is of Rs.30 which is deducted for D2C_NDTV_VALUEPK_30-NDTV. I haven't opted or activated any such kind of service. Because of this I am suffering from unnecessary reduction of my main balance from these company. For that I want my money return from the NDTV company or from Vodafone Company which is deducted from my main balance. I am sure that for this deduction of money there is partnership between NDTV and Vodafone Company. Herewith i attached the proof of deduction of money. Please solve my problem as early as possible and refund my money Rs.30.00.