Vodafone India Complaints & Reviews

Sir / Madam, This is in reference to my vodafone cell number [protected] which I have been using for few years now. Since the day I have activated the number I have been perodically receiving calls from Vodafone representatives asking for availability of an unknown name - 'Ramashray vishwakarma'. I have been politely explaining each representative that this number does not belong to Vishwakarma and please update your system. But the calls never stopped, they keep caIling and keep asking for same name again and again. At some cases the representatives disapproved to believe and made me felt that I am lying. What kind of treatment does vodafone gives to there customers, Do your General Managers/Directors know about this ? Moreover, It has been a harassment and mental agony after a Vodafone representative called me today and said that you will be involved in a legal court case because cheque of Mr. RamAshray Vishwakarma has bounced. It is so disgusting and insulting for a customer. Who is Vishwakarma ? And why are you calling me for his deeds ? How can you dare to call your customer and involve in a legal case without knowing the facts ? This is such a torture. If Vodafone does not apologise for the misbehaviour, I would approach Times of India and let whole country know about your mistreatment to you customers. Ashish Bhambhani

Dear Sir, I want to bring up to your notice that when browsing the sites via internet, it has come up some of pop up for which Vodafone chennai deducting the amount without customer notice. When i complained about this issue, they have said that you have downloaded some XXX for which this amount is deducted. I have registered a complain for my number [protected] with complain id: Coming to the reality: This is not new for vodafone chennai customers are facing. I've seen many customers are facing similar issue. I kindly request you attention on the same to take a legal action on vodafone chennai. Thanks Kiran

Hi Team, Greetings!! I had been using Vodafone services when i was staying in Bangalore for two years. Later on, I shifted to Pune and call the Vodafone customer care about 10 times in a days to close my mobile services. On 26th September, finally a customer care guy spoke to me regarding the same and asked me to drop a mail to VodafineRelations Karnataka. I sent the mail on that day itself, after paying my dues at Vodafone.in. I got a reply on 26th September saying the request has been taken and (even when I had cleared the dues), they asked me to pay the bill again. On the same day itself, I replied to Vodafone saying I had already cleared my dues but still if anything is remaining, send me a mail. I never got a reply to that e-mail, not any separate mail about any pending dues. Today on 7th Nov, i got a mail from Vodafone for paying the bill for Oct (to my understanding, the number was deactivated before Oct). Yet i sent another mail to Vodafone to which they havent replied yet. Over the past two years it had been quite difficult for me to contact Vodafone customer care through phone. While buying out new connection, these guys are always there for any help 24 x 7. But later on they dont really care much. I am quite pissed off by billing e-mail and I am not going to waste any of my money on stupid Vodafone. Kindly help me out.

i got message from vodafone for 3g recharge with rs 155, 1 gb data free for 30 days if i recharge on the same day.. after i recharged i got 2g with 750 mb data free... i have called customer care 3 times where one fool told me to go to vodofone store to check and the other 2 made me wait for sm time and just disconnected the call.. [protected]

My mobile no. [protected]. On[protected] charges for "vuclip india_pack75" has been twicely charged in my post paid bill for Rs.75/- each. Also charges Rs.99/- for "deals_mydala_99". Kindly note that I have never opted these packages even though it is charged. Pl check at your end and reply.

Vodafone need to correct his softwares or employees as I did my payment on 14th oct'14 of 230 rupees. but in the next cycle penalty done for non-payment & said your in our system payment is showing 220 on 16th & Rupees 10 payment received after due date on 20th Oct. why customer stop 10rs payment

Hi, Rs 99 has been appeared on my postpaid bill of month Oct-Nov. It shows that I have subscribed Deals mydala 99 on 4th of Oct. I even don't know what is Deall mydala 99 is. Vodafone just subscribed the deal itself and transfer the burden on me. Vodafone is a fraud company

R/Sir /Madam I want to inform you that Rs. 42 was deducted on 05-11-14 from my main account balance without prior intimation. As per my knowledge there is no active plan on my number [protected]. Kindly look into the matter and do needful.

Vodafone charging Internet using (3G) Even after complaining that I am unable to use 3G for Sony Erickson MOBILE. I took 3G connection on 10Of Oct but it never worked, after many complaints I found it is not working then I removed 3G plan and went back for 2G plane and after billing I found that 3G rental and usage charges reflecting and asked to waiver that excess amount, the reply I am getting from Nodal Officer Pavitra Customer care, that Our billing system accurately monitors and we cant waiver the bill Before 3Months back I found 7.07Rs excess in my mobile bill and for that When I wrote mail then this amount they waiver from the bill, I am attaching pdf format of the mail as well.

Dear sir I am using vodafone sim of contact no.[protected]. I had recharge it of 249 on 8th oct 2014 for Internet pack of 3GB unlimited. Now internet is surfing but the requisite speed is not getting. As your customer care executive told that vodafone 2G provide speed from 50kbps to 100kbps. But I am getting only up to 20kbps. I have complaints about it many times to customer care. But I did not satisfy. Also Now, I am not able to call even customer care by this no. The last call which I made to your customer care on 1st nov they told that they will solve my problem but they didn't reply or did anything. So, I request you to solve my problem soon. I hope that you will overcome it & provide better services in future. Thank You Your Customer ela bhatia

I was browsing through internet with a data plan. while browsing suddenly a site called MYDALA opened up and when I closed it 99 rupees from my main balance automatically got deducted. previously also it happened with me many a times. My mobile No. is [protected]. Kindly help me to get rid off this problem.

I have received my recent Invoice where I have been charged Rs.1021.47. As per the invoice, my data usage is 1.11GB and I have been additionally charged Rs.429.70 for over usage of 110MB. I mentioned in my previous Emails to Vodafone and have spoken to the Contact Center also where I have informed I have not received the Vodafone Usage Alerts cause of which I was not intimated that the Data of my Plan is consumed. I only received the alert for the 80% usage on my allowance. As I did not receive the alert for the 100% usage and the Overage Alert, I was not intimated that my allowance which was exceeded. If I was intimated through the alert, I would have added a data pack which I have also done in the past few months regularly to avoid the data overage and the charges. In this instance, where I was not intimated about the usage, I am not willing to pay the overage charges as I was not informed in any notification method about the data that was used. To Reply to this: Vodafone says that the capping limit of my Data Plan is Rs750 and any charges above that is Valid but, they are not willing to understand that Vodafone did not notify this Customer about his data usage on the account. I have also attached a screen shot of the reply sent by Vodafone where the reply sent by them is not related to my issue at all, nither its is helpful. I have also contacted the Customer Care and they have denied helping me and they have told me to Email corporate.[protected]@vodafone.com.au. It is very inconvinient to always email and above that no satisfactory responce.

i have go the vodafone mini store two to three times but vodafone executive's not providing me the duplicate sim also not open my old sim and telling me we can provide the same sim against post paid plan forcly. suman [protected] village lahandola post office tigoan faridabad

Fake deal: DNLD-DEALS_MYDALA_99-MYDALA of Rs 99 Not only this, but many deals by many fake deal companies start with DNLD which for fake deal or nothing, Vodafone is allowing to this fake deal deduction, and does not care about customers. Fake deals companies might be put word starting with DNLD to make it’s like a download. If we complaint to vodafone customer care, then customer care simply told us that was download charge and ignore the complaint because they have word “DNLD” but its never the download charge, Its actually fake deal (expired deal code shared, and sometime they wont even send expired code), Finally you will get nothing out of it. I severely affected due to this fake and wrongful deduction allowed by vodafone. I never confirmed any download request, and I never send any sms for download, its charged wrongly. It's kind of online thief, customer is looted by using scam script website parties. Please enquire properly, and do the necessary action. Reason: They might be written automatic script which confirm onbehalf of customer (by script) while search for something on net, in my case I searched 'Bengal gram' images. I browsed 1minute and closed the data connection. After I went for last three charges, and noticed mydala deal 99 deducted. [protected][protected][protected]------- My analysis: We are keeping money in Vodafone account like bank account. Online thief started earning money by running scam script while browsing, vodafone also allowing them to thief money. Is it right? Banks provides highest production, so they unable to loot money from any online bank transaction, Bank made many protection for customers. But mobile servicee such as vodafone does not provide any protection for customers money, So, scammers started looting mobile users money while browsing. [protected][protected][protected][protected][protected][protected] Vodafone customer care are blaming customer Instead of analyzing the issue properly and refuse to recover money. And customer care and complaints section does not register any complaint for this issue. It's not the first time, They have already deducted money like Rs 30, 40, 49 without downloading/requesting anything. Now only I came to know about this major scam. Many scammers/spammer may be line up to loot vodafone customers money. Kindly tell me how can you save me from this kind of scam attack in future? Vodafone only allowed to deduct money(by scam/spam) from my account, So, Please return my money to my vodafone account. Please note: We can't avoid third party automatic script, so please try to understand and do the needful. Please do not allow any spammers to deduct money from my vodafone account. How to de-activate this kind o[censored]nknown charges? I see so many customers affected and this has been happening for a while but vodafone still allowing to deduct money for nothing. Vodafone won't take any action to protect customer money, and not even respond properly. Please save me from this kind o[censored]nkown charges from vodafone account balance. Why Vodafone allowing scam to deduct money from your customer account without any confirmation. Is vodafone getting any profit/share from this kind of fake deal companies? Kindly clarify. I send the email with above details to vodafone chennai customer care but they refused to recover and return my money from this fake deail, Again I send email. I suggest solution: Please release the amount to third party by various protection measure such as sms confirmation from customer and one time password entry etc… Andbody knows better solution to recover this money then please let me know.

Hello, I had recharged for 251 for Using 3g services in Vodofone and in less than 30 days my pack got over.I received a message at 9:18 my internet pack is over by 9:25 a.m they deducted Rs.108. Please ask them to refund back the balance.On this number [protected].

Numerous generous advertisements may have raised your TRP bar but the real truth behind your so called brand is surely you guys are frauds across your consumers and the income tax authorities of India…..I will now showcase the fraud story….I had a Vodafone number [protected] which I bought from a corporate plan, which states 5GB Data Plan on 3G speed and post consumption of the same the browsing speed goes down…………so called an unlimited plan…I used this number for ONLY Internet browsing for around 1.5 years paying the fixed tariff of 843/ all-inclusive across a billing cycle of 3rd to 2nd of the subsequent month…………usage was far within the 5GB data limits! Finally, just a day after my bill generation day which is 6th of every month, I decided due to Vodafone’s network issues for which I complained numerous times to move on and disconnect this number, for which I gave a written request on 7th of October @ a Vodafone store . To my surprise I get 15 different calls randomly asking me to continue my number which was clearly denied on my end. Irritating in all ways to waste time on idiotic calls like this, and then I am post a month of this cycle given a bill stating outstanding 21856 …along with a generous discount of 16777 and a bill of 5271 INR for a 5.21 GB usage! Wow….just cause I want to switch off your number my unlimited plan becomes limited with an outstanding of 5000+ and to add to it without any prior notification these switched off my personal Vodafone outgoing …..Guys ….TRAI and DOT still exist in this Indian world ….keep your unviable policies with you in UK…. You never paid your taxes to the Indian government and are creating nuisance by humiliating your customers. I will ensure I take you to the TRAI authorities and complaint to the DOT officials too. You will pay for this pain for sure! Without any prior intimation you switched off outgoing to my personal number stating on SMS I have not paid for my personal number………see your SMS attached…..Vodafone, show me a TRAI policy stating you can bar my personal number calls due to some non-sense of your part on another number……… I will ensure I’ll publicise your nuisance behaviour everywhere and people should for sure move on from you guys! I called your customer care and they give me personal numbers of Mr. Mayank @ [protected] and he doesn’t have the f…in courtesy of picking or responding to calls….wholly crap you guys are…. I take a pledge to ensure maximum MNP’s now! @ Friends: Showcase together these folks they are not worth it. Let’s move on …just move to Airtel or any subscriber BUT Vodafone………………………………

Hi, I am not aware as where or when this message will reach but I am sure that I will write to every high profile members of Vodafone. I recharged for 155 which I was promised of 3G pack. For one month I got speed which is less than 2G. I am not complaining about that. Now again when I opted for same pack ( After looking into so called special offers *121#), I found this drastic change wherein net dropped completely. When contacted Vodafone customer care ( Who don't care in reality), they advised me that it was once in life time offer and it was already taken by me. Now, 1. If it was once in lifetime offer then why it is still showing up when I check for offers using *121#. 2. Why it was not advised by previous customer care agent. 3.Why was this not notified via message when you can send message every 5 minutes forcing us to download wallpapers of Sherlyn Chopra which we are least bothered about? Hope this issue is resolved quickly else I will take it to social media and I am pretty good at it. High Regards, Jackson Philip

I am using Vodafone number [protected], I am having trouble with their network services. Call drops every time. Sometimes call gets connected, money being charged, but their I can't hear the other persons voice, neither do they. This is highly irritating and I want to get rid out of this situation. Please help [protected]

I am writing to bring to your attention a serious issue. I was traveling to the USA on the 30th of August and have made several calls ( 4 in 30 mins to be more precise) to activate international roaming and the international plan of 1499. The Vodafone associate assured me that the 1499 plan will get activated in the next 2 hours once I get my IR activated ( Which I did) by sending a message. The international package was not activated hence the 9000 Rs + bill. Also, this is not the first time I have activated IR. It’s been a month I am been harassed by your staff. Each time someone new calls me, listens to my story and promises to call back in 48 hours with a solution which they never do. Even your nodal officer didn’t care to revert to my mails (Please see below). The retention/collection staff says they are not authorized to listen to the recording, instead they are giving me discount which I am not interested. I am ready to PAY THE ENTIRE AMOUNT, provided Vodafone proves it was my mistake, I am 200% sure it wasn’t mu mistake. The retention officers said there is no solution to it even if I go to the Vodafone store, that’s weird, isn’t it? Neither the nodal officer nor the Appellate officer have replied, which is so frustrating. I am also concerned with the lack o[censored]nderstanding I received from the staff member. I hope to hear back from you about this incident. I can be reached by phone at [protected] ( if my incoming is not barred). Complaint no [protected] Mobile #: [protected]

Dear Concern, I am valuable customer of Vodafone, past 5 years I am using Vodafone sim Card in Bihar/Jharkhand circle recently I am port one sim other network (Reliance cdma) to Vodafone. My number is [[protected]].i have submitted all document Vodafone store in patna (dakbangla chouraha) office and Vodafone guys Miss Anu, Anjali & Priyanka one blank sim provided me sim card serial number is[protected]. But till now sim was deactivate .I have call customer care many times guys said u will contact near Vodafone store and u will get status of your activation number. then my brother personally visit Vodafone mini store but they guys talk to my brother wrongly sim deliver. so customer original latter & id proof summated than proved to you same sim, so I request you to I am out of state for my job, so unable to provided latter. So kindly suggest how can possible leave my work & collect the sim card. My work is effect without sim.so kindly activate my sim provided by Vodafone store guys card serial number is[protected].i am unable to visit Vodafone store my job is out of Bihar. Please do the. needful ASAP. i am already having lot of problems so plz help me. Regards- Pankaj kumar, Mo-No-[protected].