Vodafone India Complaints & Reviews

Vodafone has charged me ₹ 168 unnecessary. When I asked for the explanation they only said that you have downloaded something. No details have been shared with about the charges. I would like to seek your help as Vodafone is forcing me to pay the same to continue the services.

I wanted to de-activate my Vodafone Red 899 postpaid plan on[protected] at around 1:38 AM (my Vodafone no. is 869****546, Kolkata circle). After being unable to deactivate it, I called customer care. The representative (I can't remember his name, but I believe Vodafone calls are "recorded for quality and training purpose", as the IVR says. That Customer Care Representative told me to send me a mail on an email id. But the way he was talking, it seemed very rude and impolite to me. I told him that how much effort I had given, but he repeated mannerlessly that "his system" does not help much. When I asked, feeling insulted with his ill manners and impoliteness, how to get rid of Vodafone completely, he cut the phone. I work as an asst. Engineer in one of the leading IT MNCs of this world and I am not used to such bad manners from a customer care person. I want, if his call is at all recorded, Vodafone take the necessary step to teach that person how to behave with a customer. Or at least, not to cut a call. I am posting it on complaint cell as well as mailing it to Vodafone customer care.

I Advt. Deepak saini, using three postpaid connections. I had a very very bad experience with vodafone customers service agents. Vodafone customer care executives are not at all help full, wether its postpaid or prepaid. They all are unprofessional and untrained, they don't listen the customers. I called from prepaid, quarry was simple. One of the agent (Danish) causally transferred my call to senior agent and put on hold for long, I was on hold for 1hr 3min and I had to disconnect the call as there was no response. Side by side I called 111 from postpaid spoke to agent (Aashish). He argued with me and casually transferred call to floor supervisor. After 17 min hold I spoke to supervisor(Parveen kumar). He said their no connection between postpaid & prepaid. After long conversation and argue there was no solution from him. After disconnecting this call. I called again 111 from prepaid, spoke to Gaurav, he denied to connect to supervisor as no one was available. I asked about the last agent(Danish) I spoke with, said no one is there with this name, who put me on hold for 1hr. I asked him some details, he denied to give his location, call id, employee id or location and finally he disconnect the call. So after talking with three agents in vodafone I am not at all satisfied with with vodafone customer service agents. Please take necessary action. I also attached screenshot for hold time. Regards Advt.Deepak Saini [protected]

Respected Sir,

This is regarding a Vodafone prepaid online recharge of my mobile number,

On 09 Nov, 2014 17:17:16 i have done online Recharge of 500rs for my mobile number [protected], The amount was deducted from my ICICI bank account but not been credited to my vodafone number. The Payment Transaction ID: AICI[protected]

Similarly i on 15th Nov 2014 14:49:08 i have done another Online Recharge of 500rs on same mobile number, Again the ammount was deducted from my SBI account but not credited to my vodafone number.
The Payment Transaction ID: ASBI[protected].

After 2 days from 9th i have raised the issue to vodafone customer care people. The customer care executive misguided me that transaction is failed and the amount will be refunded to Bank.
I have confirmed with Bank people they told that amount have been credited to Vodafone company and they have provided the transaction ID also.

I have contacted several time to vodafone customer care. But every time they give false information and tells me to check with Bank, whereas the Bank people tells me to check with Vodafone as they have given the transction Id number,

I have raised several complains to Vodafone with Complain no, [protected] and [protected] but till now neither i have received the amount in my bank account nor in vodafone mobile number.

I would like to mention that the Vodafone customer care people speaks with rude behaviour and gives false information regarding my transaction, They have been assuring since last week that amount will credited to my vodafone number within 24hrs but it has been more that 10 days i have not received the amount anywhere


I am attaching the transaction receipt details and Herby request to please take action against Vodafone and help me refunding my amount of rs 1000 rs.

Thanks
Jeetendra Malviya
Mobile Number: [protected]

sumita konar <[protected]@gmail.com> AttachmentsNov 12 (7 days ago) to nodal.mum Dear, Sir/Madam, My concern about the bill for the above period is as under: 1)My phone no-[protected].I have charged with Rs.683.44 for VF mobile connect from 5th of oct till 9th of oct. First of all let me explain everything from the starting.on 1st of oct 500 mb i.e of Rs.150 plan was active.which I completely used it till 3rd of oct and on 3rd I activated 1GB plan i.e of Rs.250.which I have used upto 900 mb, so immediately I have sent and sms and activated my 500 mb plan again and it was activated.But whwnever I was checking my data bal.I got sama stating that I am exceeding my 1GB plan.so immediately I have given a call to call center and enqired about the issue which I am facing but the officer told me that there is some technical isue is going on dont worry it will be resolved with in 2days.If you guys have the acces to check how many times I have given a call and for what purpose then you guys can check it.3-4 officers has given me the same reason. But I lost faith in those officers so I spoken with the floor supervisor Mr.Abhijeet Sawant.He had given me the complete info that same plan cannot be activated again in the same month.He also apologized for the inconvenience caused me.And he informed that please activate some other plan so that you need not to pay any extra charges, and for the confiramtion he also given the REF no.[protected]. 2)In between 1th oct to 10th oct I have also levied with Rs.296 for some download charges.For which I am not at all liable to pay.If you guys have proper technology to check whether I have really downloaded anything then you can check. I was at my native place with my family but by looking at this bill it has completely spolied my mood.I spoken around 1 hr with the executive but still my issue was not resolved.Since I wasat my native I was not carrying this ref no.But you guys dnt have such fascility to check the call recordings.Becaues I am also working in phone banking in ICICI BANK.we have all the facilities to check those details.Sorry but If my issues is not resolved then I am going to forward this mail to consumer court, Facebook, wattsapp and also to my HR.so that other people should not penalised for same. I have already spoken with my TL, HR and friends.And I am also ready to go top next level.If this issues are not resolved because this is 2nd time this wrongs charges happened the officers and also team memebers were rude and they have hurted my ego.And in this busy world no one will have so much time and patience to do this unnecessary things.My bill due date is on19th of nov.I will not pay single paise untill this issues get resolved and for this if, I am penalised again that also I am not going pay.So please resolve this issue before 19th of november.I have attached the screen shot and the voice recording also. kindly do the needful. Regards, Sumita Konar sumita konar <[protected]@gmail.com> Nov 16 (3 days ago) to nodal.mum Dear Team, As per in previous mail it was clearly mentioned that this issue should be rectified on hight priority because due date for this bill is on 19th of november.If it is not possible form your end then please dnt waste my time, inform me as early as possible so that without wasting my time I will go to next level. sumita konar <[protected]@gmail.com> Attachments10:01 PM (22 hours ago) to Appellate.mum Dear Sir, So far I have not received any revert from nodal officer.19th of november is the due date for payment but still there is no response a very quick and instant service I am getting.You guys are really awesome.Keep it up!!! sumita konar <[protected]@gmail.com> Attachments8:20 PM (4 minutes ago) to corporate.assi. Dear Team, Today was the due date for making the payment but my issues has not been resolved and I am not liable for making any extra charges for this late payment but I am ready for making the payment for which I have used.And I am going to forward this to consumer forum and also to my HR so that in my office no one should face such kind of tourture.Because major people are facing such problems.I want this to be resolved on HIGH PRIORITY thats it!!! Regards, Sumita Konar I am really tortured and fed up of this.This are mail which I have sent but so far I have not received a single reply.I have the call recording also in which vodafone customer care people have given me the wrong information.I have also attached the sms confirmation and voice recording for wrong information given by officer, but still no reply.Why should I penalised for the wrong information given by the officers.So please do the needful Regards, Sumita Konar

Hi my number is [protected], i have data issue in my area every night frm 1 to 5 am dont get data phone, when i call customer service they say they cant do anything i use internet a lot and i asked for refund for some amount cause vodafone upgrade network. Earlier i use to get 3g data but now'a days i'get 2g data so i dont understand they are upgrading network or downgrading network. I almost rechrge for 1500 each month only for 3g data. VODAFONE IS BECOMING WORST DAY BY DAY

Hi, I have two numbers. One([protected]) is used by me in Hinjewadi Phase3 Pune. I dont get 3G there. Also, Other no is used by my husband in Magarpatta, there also no 3g network comes. Raised compliants multiple times. Only they say to change handset settings and close the request. But issue did not resolve. Vodafone 3g service is getting worse. Thanks.

Hi, I have been a victim of wapvilla_ppd.Vodafone have charged me 49 RS for this and more downloads in May and June, July, August & October Bill. I have never downloaded the application but they are telling it is downloaded by me. Please help Regards, Rajendra Bagade

Fraud charge of Rs 99 against some download I have been charged 99 Rs by vodafone for some download on 11/10/2014 on my number [protected] which was never done even though i'm left with the mobile data. When i tried the customer care, they never gave an explanation on this. I want my bill to be re evaluated and 99 Rs should not be charged then only ill submit the bill for the month. Also make sure any such fraud should not happen again. I am going to port out from vodafone if no proper action is taken. Also i want to bring it to your notice that i have searched online and many number of cases have been reported for the same fraud.

Hello, I recharged for rupees 155 which shows as 1gb internet 3g pack for 30 days validity ( as shown in attachment). whn i re charged i got only 750mb for 21 days validity. when i called up for Customer care they took up complaint and told it will be sot out by 18 th of november 2014. But now they are telling new story as there is no offer for this and 3G activation can be done only once, which u have activated last month. No where it was intimated to me that this offer does not apply for my number.. Special offers to me shows the availability of the offer. please consider this complaint and do the favour. Regards Devaiah KR

Dear Sir, i have received this month Bill with including Internet charge. i m not using Internet on this number . so please check and correct my Bill before submitting due date of this bill cycle. waiting your positive and quick response. Rgds Prakash Patwal [protected] [protected]@rediffmail.com

I AM USER OF MOBILE NO [protected]. eARLIER I HAVE ANOTHER NO OF VODAPHONE [protected] BEFORE SOME DAY I RECEIVED MASSAGE THERE IS PENDING RS 186/- OLD NO TO CONTINUI IN NEW NO YOU HAVE TO DEPOSIT RS 186/- I HAVE DEPOSITED RS 186 ON[protected] VIA RECEIPT NO 978477 IN BAHRAICH MINI STORE. THE ATTENDENT PERSON TOLD YOUR MOBILE WILL BE ACTIVATED WITH IN 24 HOURS. NOT ACTIVATED TILL NOW. I AM VERY IRRITATED.

hai this is Ranga my number [protected] have problem with my vodafone mobile number not respond incoming call (ex:- out of area, not reachable, switched off ) and no response for customer people not connoted call center please give me response plz clear my problem

I am residing in Chandigarh. My vodafore no. [protected] is approximately 10 year old (prepaid) plan. But in Sept. some representative from vidafone office visit in our office and give some sweet assurances to us to change your plan from pre pade to post paid. They said 400 msg are free and vodafone corporate nos, are free and calls for some minutes are free. Sir I use only this no. for 2 months now vodafone give me the bill of Rs. 1590/- and 1350 approximately plus for 2 months. From last week I regularly visit to vodafone office for change my no. in pre paid but they said first you clear your bill. But sir this is too much amount I cannot pay them When I enquire my bill they told me that you use messages from this no. Sir tell me how it is possible I use too much messages from the phone. I request them to waive off my amount. But they not agree. So I request you please do the needful. Madhu # 1070, Sector-28-B, Chandigarh. Dated. 14.11.2014 Respected sir I have already submitted above said complaint but till date no action will be taken. They already suspended my services from that phone on dated 17th. Nov. 2014 evening. Now I also uses prepaid telephone of vodaphone vide number [protected], But now vodafone members telephone me regularly about my previous number [protected] for payment, I told them that my paymen is bogus sort out my problem it is not possible a consumer send so much messages, consumer is not free for that. But know they threat me that pay the amount of that phone otherwise they also suspend the services of my present phone which I am using [protected]. Sir please instruct them they solve my problem otherwise not rang me up again and again. They are harrassing me unnecessary. Thank u. Dated. 18.11.2014

Dear Sir, My number is: [protected], i am using this vodafone sim for past 8 months and i am not getting any offers in this number. but the other vodafone users are getting much offers in there numbers. so i contacted customer care and asked for it they said they will provide me good offer with in 2 week but they still not yet provided me. for this is was asking them to provide me porting information but they just blocked my number. now im unable to contact customer care. sir please kindly help me in getting offers or else i would like to port my number. please to contact me my number is [protected].

Hi sir, I have recharged for 3G plan 649 on 14th Nov, 2014 unlimited pack which will be expired next month 13th. But I received an sms on next day 15th Nov, that validity expired. I called customer care and registered complaint . But they said after 48 hours, the plan will be activated again. But still not activated . when i call them again today. they said they tried to reach my no. But till now i m not get any call regarding that. Please take an action and make the plan activate again as soon as possible. My Alternate NO . [protected] Thanks Vaishnavi

I use data card of vodafone with the number[protected] and i did not receive bill for the last two months and i had been contacting customer care center through call and they say that sir we will forward your call to the superior officer and keep's on hold for nearly 1hour 3 mins and they disconnect the call. This has been done for nearly 3 times, by which my call was totally engaged for nearly 2hours 20 minutes. I had received special call from the Vodafone team asking that when i am going to pay my bill, Then i had asked them to send the bill to my mail id.They had asked me to send the sms of my mail id to the mobile number. i had sent it, even there is no response. I tried calling the mobile, One lady answers the call and says that they can't bring the manager into contact. But i get get call from the same lady almost daily, Asking "when are you going to pay the bill sir ". i had been repealing that i hadn't received the bill. She says that not companies fault. They had been saying the wrong mail, id and i had requested them to change the mail id many number of times, But they haven't changed it. They blame me that the bill had been delivered i the white letter box at the given address, Please check properly. Then i had replied them many number of times that there is no bill delivered. Even though they say that's my fault to handle the bill. If the bill hasn't delivered from where is the customer makes fault . RegardsSwarna.Bharadwaj +91-[protected]

In the last months' billing vodafone had charged Rs. 30/- for hello1_tvallls & Rs, 49/- for wapvill. After the complaint the amount of Rs. 79/- got reversed in the current bill. I was shocked to see they are again charging Rs. 30/- for hell1_tvalls in the current bill on my mobile no. [protected]. It seems they are adding these [censored] links/files charges to the customers who have their data plan to earn more revenues. Rajesh Bahl [protected]

I Have availed the service of online recharge via website www.FREECHARGE.in 3 Times. 2 ON 5 November 2014 and one on 18 November 2014 For the amounts: 148, 148, 129 respectively. But neither of any recharge amount was Successful but they have been deducted from my bank account.

I have been using [protected] for more than 4-5 years now and have been a good customer until recent times. I have generally renewed with yearly advance INR 998/- every year. I think the annual package must have expired in the month of September/October'2014 and no one informed me. Instead, Vodafone has forced a monthly rental INR 298/- by themselves without my consent. I had a word with one of your representative over phone the previous month and told that this is one time payment and confirmed that it will not be billed anymore; hence I paid that amount on my last month's bill. But I have received another bill for this month and INR 298/- is again applied on it. I spoke to another representative over phone and he told that it is my monthly advance rental plan..which I never ever opted. This is cheating..rather I shall call it theft. Vodafone is forcefully applying this monthly rental on me without informing me and without my consent. Request to clarify this at the earliest. If yearly annual package has expired or does not exist, let me know and I shall opt for another monthly rental package. You can reach me on another number [protected] only after 3PM on weekdays and please look to this concern as soon as possible. If you do not propose a feasible solution, then I shall like to cancel this [protected] and not pay any existing/new bill. Your immediate reply will be highly appreciated