Vodafone India Complaints & Reviews

Dear Partner, Let me know why are cheating whit public and which background??? You think we are fool and don't know about law. Firstly Explain my case: I have been received my current month Vodafone bill add extra fake charge of one web site downloading charge of 102 rupees, Let me how you will be taken download charge for any web sites, If costumer need to download he will be pay ed by credit or debit card. Who have been give you right to add on payment of downloading charge add in your Vodafone postpaid bill with prior information the customer. Please didactic that amount urgent in my bill otherwise I will not to paid single rupees of bill and will go consumer court for this type cheating with innocent consumers. And also giving ultimatum to you don't direct didactic any payment before my information, If I will have any need i will use my cards for payment don't made my bankers only play role as telecom operators.

I'm with Vodafone network for nearly 6 years. I haven't faced or noticed this issue earlier. I'm in unlimited browsing plan - Rs 299. I've been charged Rs 296 extra in my billing cycle for data downloads which I've not used. I've raised a complaint[protected] for which I didn't receive any satisfactory answer from the customer care. I'm tracking my mobile data completely and I’m aware of the data which I use. The customer care only say that I’ve clicked some ad mistakenly. They are not able to give any further information from their end. I'm not so illiterate to go and click on some ads that would charge me. Please do not say that I’ve mistakenly clicked on the ad. Please clarify my below questions: In which site were these ads posted? Who is charging these ads (Vodafone or any third party)? You people say that they are the ads which website charge the service provider when clicked. I'm using BSNL landline for home browsing, (i use the same website which i use from my moblile) they didn't charge me a single penny extra for any such thing for the past 15 years, When none of them charge any such thing, why is that it's only for Vodafone making this charge? What are the services availed from these ads? What was actually downloaded? What was the size of the download? Can you give me sample site where i can see these ads which are chargeable? I've entirely googled the services which you’ve mentioned and i found no results for these. deals_mydala_99 wapvilla_ppd hello1_tvallsouth wapvilla_ppd I'm completely frustrated and disappointed. I haven't used the below listed websites or downloads. I haven't seen them so far when I’m browsing either. I need justification for my billing. It's a hard earned money and it is immoral to charge innocent people. I'm ready to pay my bill for what I’ve used (1022.35 - 296 = Rs 726.35) I’m struggling with Vodafone customer care for the past 4 days to get clarification for my billing. Apart from the mail complaint i've also raised a complaint with 198 and the complaint number is[protected]. I've escalated the issue with the floor supervisor and he have accepted a waive for Rs 200. However as i requested a full amount waive off he was not able to provide it. I'm expecting some justice from you. Please take necessary action. I'm not going to close this request until i get clarifications for all these. Thanks, Amala

Dear all, This is to draw your kind attention towards this serious matter, My Name is Gurmehak Sidhu, I have been a long vodafone user but due to recent circumstances i have faced a very casual attitude of of vodafone store associates. I matter is that i wanted to port my postpaid connection to prepaid connection for which i went to vodafone store sector 35 chandigarh on 11/11/2014. I was told that the new prepaid connection will start within 48 hours.But unfortunately i did'nt happened as told, than again i callled vodafone customer care and they told me that i have to visit store again. Patiently i visted the vodafone store again and a associate named Amit told me that the documents which they took from me to do neccesary process have been lost by them.It was very rigid behaviour from them by taking this matter so casualy. I Again gave them my documents and after 3 days my number has still not been ported into prepaid connection, this very a sad thing that company like vodafone have no respect for there customers and i feel very much harassed, I visited the vodafone store again to ask them why it is taking so long, nobody tried to give any explanation, and they did:nit even attended me properly. I think this matter needs serious concern of yours. I am attaching pictures two sims which they gave me to port my number into prepaid. Looking forward for your response, Regards, Gurmehak Sidhu Vodafone no- [protected] Chandigarh

It has been almost 2 weeks since the Vodafone promised me that they would install a booster to boost the signal is in the ground floor. Nothing has happened yet. Please could you look into this and get this work done at the earliest. I have copied my previous email for your reference. Thanking you Your sincerely Dr Basavaraj. Dear Shourya, It has been more than a month that I have complained regarding the poor signals in the ground floor of our house. The ground floor was a garage and hence it was not used much hence though I am in this residence for more than 5 years I did not complain, but Since I have now constructed my clinic in the ground floor I have been facing serious issues with network coverage. I am sure you will appreciate that its important to have a good phone connectivity in my profession. I have complained several times over the phone, and am fed up. i receive a message that network is OK. You have to realise that its indoor signal and not the out door signal. please rectify or else i need to have the code for number portability so that i can change to BSNL or idea which has good signals in the ground floor of my house ( clinic) . With Regards, Yours sincerely Dr Basavaraj C.M [protected]

From morning my vodafone [protected] number was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Every i will send messages to my friends and relatives only.Without my knowledge they blocked.How to un block?

Dear Sir/madam, I am one of the customer of vodafone with mobile no [protected]. There were an offer to me for 1GB 3G data for 30 days with recharge of 155.00.and to confirm the message i called on 121 also even they said i hav this offer. i have done recharge of 155 at same day. But they provided 750MB 2G data for 21 days. I called customer care and asked the query related to the issue nt once bt 4 times but they dint respond me properly nor they connercted my phone to supervisior. they made me wait for like 45 minutes on phone every single time after waitng so long also they dint connect my phone to there supervisior. this shows there attitude towards there customer. kindly provide my 3G data with in 24 hours or return my money back and please do not forward fake messages and don't confuse costomer. because of your stupid fake messages i recharged my phone of 155 twice in ten days and i dint gt 3G data even once.please pay attention to my complaint otherwise i will complaint in consumer forum and aalso will write about your network and they way you respond to your customers. its horrible. i want my 3G data or my cash back with in 24 hours. and please do not waste time of your customers its may nt be im[portant for you bt for them there time is very valuable to them.for god sake respond them on there time and make them to suffer. you are not providing them services in free. so its your responsiblity if they suffer because of your network and your fake messges. it wont take much time for me to change the network from vodafone to any other network.which are more cheaper then vodafone and there servicers and response to customer is much beeter then vodafone. i hope you hav heard about PORTA.

I have received bill of amount Rs.1957 for the month of Oct 2014 for the mobile No. [protected] in the name of Sumit Kumar R/O I-171 Prem Nagar -II Kirari Suleman Nagar delhi-86. As I Have data plan of Rs150 and then i add a booster pack of Rs100 so my data usage limit has been increased to 800mb for the month of oct but i have used about 880-890mb of data for the month of oct and you yourself without any intimation charged 850rs plan for unlimited data. even though i have used less than 100mb of data which can be charged with the charges applicable by you So you duduct 850 rs from my bill so i can by my bill as soon as posible . Thank you

Hi Team, I am raising this concern very seriously about my sim card suspension. I changed my number from pre-paid to post paid in the month of august, but the Post paid people did do the bcakground check properly and suspended my sim. Now i do not have both pre-paind and post paid services. I submitted documents 4 times to the poeple but the sim is not being activated. the post paid people are playing like game with me. Now this is 3rd month still the sim is in inactive. Please take this as a serious concern and raise a complaint with high priority. I am listing out the people who are reason for this. Person 1 : Name: Dyushyanth Phone:[protected] Person2: Name : Shashi kanth Phone:[protected] Thanking you. My Vodafine Number is : [protected] My Contact Details: [protected], [protected] Mail: Siddulu.[protected]@gmail.com Thanks and Regards, Siddulu Madupati [protected]

my name ajay mobile no [protected].I was using the vodafone postpaid since 2 year. I had active plan for 499 rs in which i got the benefit of 1000 min and 1gb 3g data .I changed my plan from 499 to 249 advance plan on 5th nov.after wo days I got a sms dat our services is barred because u crossed ur credit limit of rs 2300.then I called in customer care they told me that you used extra internet data..but I just used 700mb data and when i change my plan in 249 i got 1gb 2g data..so I asked them how can I used extra data but they are speechless..they said please pay your bill we will wave of[censored]r bill..but till daye I didnt get any responce from there.. I'm very distrub ..please solve this otherwise I'll take strick [protected]@gmail.com

My mobile no is [protected]. I have not subscribed for d2c ndtv valuepk 9, then also you have deducted 99 Rs and 12.36 tax on it from my account. If it is frequently occurred with your customers then I need to rethink on continuing with vodafone. I want refund or satisfactory solution on it. Please revert earliest.

Hi, I had given request to convert my postpaid number into prepaid on 15th Nov at around 6.30pm. I was told that it will be done with in 4 hours. Till now my number did not get converted into prepaid.. No network is showing on the SIM card i got from the vodafone store, Kamla Nagar Delhi. Since yesterday I have been reinserting my sim, trying to get rid of this issue. I had called you CC twice everytime executive advised me to reinsert the SIM like a recorded parrot despite of sharing every concern of mine, they kept on repeating the same this. POOR CUSTOMER RESOLUTION EXPERIENCE. My number is not working for last 2 days. either give me resolution ASAP or i am going to file a legal case against your poor handling. Num- [protected] PFA the attached photo of the SIM which i have got from vodafone store. Regards, Deepika Goyal [protected]

Dear Sir/madam, I am one of the customer of vodafone with mobile no [protected]. There were an offer to me for 1GB 3G data for 30 days with recharge of 155.00. I have done recharge of 155 on that day. But they provided 750MB 2G data for 21 days. I called customer care and asked the query related to the issue. They told that they will provide 3G data within 2 days. After 3 days also they didn't resolved my issue. Even they barred my calls to the customer care. Being a customer I feel I have rights to ask about the issue. Please provide me solution so that, I can register the complaint against the vodafone in consumer court. Thanks & Regards, Arunkumar Patil

I was using [protected] Vodafone network for past 5 years recently I called Vodafone team to ask why was my bill was too high for past few months. I asked for a manager to esculate the issue immediately but my request was ignored and after 2 day's one of the supervisor called me and as I started to raise my complaint she didisdisconnected the call and my query was never resolved . As a customer I have all the rights to esculate my concern . Because of this i had to choose an alternative connection and from today i am no more customer of Vodafone and because of this I have to go through with lot of stress due to number chang as I used this number for almost 5years. I here by wish not to pay any more money for vodadone company and I demand for compensation. Regards Arun

Hii i have been using vodafone services frm past 5 years nw wat they are doing they are charging from my ph unecessarily they deduct rs 49 three times in dis week . Wen i called their reperesentative they said we cant accept ur complaints . And behaved rudely .kindly tell me d procedure or else forward my complaint to assigned authorities

Dear Sir I am traveling in Nagpur, However while recharging Unfortunately, did recharge in Wrong number. I called immediately to Customers care and she inform me to request Retailer to call His customer care. The customer careMr.santosh Inform me he can not reverse the funds due to roaming. I did not understand the Concern. I have feeling, He does Not have procedure. Please reveret the fund. My correct Number [protected] Amount cedited in wrong number [protected] Rs.200. Photographic evidance attach.

Sir, I have recharged am amount of Rs, 335/- against Vodafone Mobile (Number [protected]) on 11 Nov 14 but it was unsuccessful. My transaction details is as follows: 11-Nov[protected]Nov-2014) TO TRANSFER INB Vodafone VODAFONE Payments ASBI[protected]IG00EMTAA2 TRANSFER TO[protected] 335.00. Request recharge the amount against mobile for talk time. If any offer other than recharge for talk time is done erroneously please amend it. Thanks.

Hi, My name is Harish kumar.My cell number is [protected].I am disturbed by the service offers from vodafone.So that i cant use my cell phone for my business calls.Its absolutely a harassment from the network operator.Please understand my complaint and stop all the unwanted offer calls and sms coming in to my mobile. Please cancel all offer calls to the above mentioned number.

I am charged for the same in my recent bill and then I had lodged a complaint through email to customer care. I am not at all satisfied with such a stereotype and stubborn response against my grievances. I requested them again to waive off these additional changes levied on my account. The response I received from them as below... " With regard to your concern, we regret to inform you that as per the feedback received from our billing team the charges towards the download of “deals_mydala_99” which was downloaded through WAP on your Vodafone number has been levied correctly in your invoice dated 05/11/2014. " I try to verify through my itemized bill that when and how I downloaded anything innocently but I found from pdf copy of bill that my account was charged mid of late night for accessing deals-mydala. Its something which is linked to Vodafone and Vodafone is only promoting it. It seems something fishy, how can we be charged without our consent and who gave the damn authority to Vodafone to pay on customer's behalf !! I want to get credit for my money, please help me out !! Thanks Manoj Jaiswal

i have visited to Vodafone branch office in Hyderabad, because i want to re-activate my mobile number, when i asked to them please re active my unused mobile number they said its not possible. how is not possible ? its my old Sim, and i want to re-active my Sim again. My mobile Number [protected]

Sir . According to your phone call & message to recharge Rs 123 for 1.2/2sec I did it on 7.11.2014. But it has not been still now . Please do it right now & return my loss Rs 37 ( about) . I have not got proper co- operation calling 198 & talking with Kousik and Barin.