Vodafone India Complaints & Reviews

I am a corporate user of vodafone. I have recently got my postpaid bill. Vodafone has added extra charges in my bill. they are as follows: MI_E_V_95_30D_R_2G Charging 99Rs Wapvilla_PPD charging 49rs Deals_my_daal_99 charging 99rs Sim Replacement charges Rs 25 [There customer care executive said that sim replacement is free of cost for corporate user.] When I contacted them they said i have used these application but I am sure that I haven't used any such application on my phone not even clicked on any such link. They is no positive response from the vodafone. Please suggest what to do?

I am from faridabad and Vodafone (VF) have charged me 198 Rs.on my Phone no. [protected] for some download. On checking with customer care they say its some (hello1_tvalls & d2c_ndtv_valu****** ) which i never did. Thought of doing some net search and saw that first page of google is filled with complains related to this and all are from Vodafone service providers. If such downloads exist, it should have been for all the other subscribers too ( I mean Airtel, Reliance etc., ) Why only complaints from VF clients????. Too bad. Please look in to it and reverse it as soon as possible and stop charging us like this….

Dear sir, I am Deep Sarkar, S/o Dhiraj Chandra Sarkar. I get a SMS from VV-VFCARE around 2:20pm on 15th November 2014 stating that radio unlimited service is now active on my number([protected]), as i requested. But I did not activated any service like that. DND service is already active in my number. So, there are no place for any by mistake or by chance activation. I think, this is totally your fault that you could provide me with your best service. Therefore I request you to refund me the deducted amount as early as possible. Your truly, Deep Sarkar

Dear Sir Good Afternoon I have used Vodafone service since last 4-5 years. I activation my plan of Zydus Cadila Healthcare Ltd. of monthly rent INR 149. In this plan 500 minutes & 500 sms free. Unfortunately I had not paid payment on this behalf my service is discontinue. After few days or month I clear my dues. I asked Vodafone executive when it will be activate, he said that your number is disconnected, I am not aware that my connection is disconnected there is no any call from your side for disconnect. He said that document require for continue service only. I given my document like Company ID proof etc. for continue service but he activated as new connection on same number & along with plan also change (new plan rent INR 99). Company name also change, you can check in your system, from Zydus Cadila Healthcare to Cadila Pharma but I have submitted my Company ID proof of Zydus Cadila Healthcare Ltd. Please look in this matter.

Dated 13th November, 2014 From : Chittaranjan Musib 103 Serena CT, Mountain View CA 94043 USA Sub: Complaint for international roaming charges for which no formal/informal request was made to Vodafone Customer care Mumbai for mobile no .[protected] I submit below the facts in a sequential order to make the matter more clear and transparent. 1 .I planned to come to San Francisco, USA on 18th October, 2014 and to stay here for 6 to 9 months to spend time with my granddaughters. Accordingly, I board a flight from Mumbai on 18th October, 2014 at 04.30 hrs for San Francisco by Emirates via Dubai. 2. I spoke to customer care of Vodafone Mumbai on 17th October, 2014 with a request to deactivate my 2G connection and to keep the mobile live as I am going out of the country for a longer period. I asked for charges to keep the phone active and it was confirmed that normal charges of my scheme i.e. Rs.299 per month. I got a sms at 12.21 p.m. that the system is deactivated. 3. After disabling the system of WIFI, Downloading, and Internet etc. I switched off my mobile from 18th October, 2014 .before leaving India. Since my mobile was switched off the question o[censored]sing the inyternational roaming facility and surfing of data do not arise. I never bothered to switch on the mobile as I was having another mobile o[censored]SA operated by T-Mobile. 4. Since I was extremely tired due to Arthritis I did not check email from 17th to 24th October, 2014. I opened my yahoo mail account on 24th October, 2014 and saw one email from Vodafone asking me to pay Rs.13689.00 as interim payment for using international roaming from 18th October, 14. (My Vodafone bill period is 25th of the previous month to 24th of the current month.). Immediately, I made a telephone call to Voda Customer Care, Mumbai from my home phone at San Francisco, USA[protected]. I requested the lady who took the call to verify it as I never asked for international roaming facility rather I asked to deactivate 2G services. She told me that I being a corporate customer should speak to Corporate Asst. but never transferred the call. Then I requested her that my mobile should be deactivated immediately. She was very rude and left the telephone. 5. on 26th October, 2014 Vodafone sent the bill for October, 2014 through email . The bill includes international roaming charges of Rs.13473.30 . The total bill amount was Rs.16, 139.07 inclusive of taxes out of which domestic use inclusive of tax was Rs.1047.44.. I sent a email to Vodafone requesting to revise the bill in view of not asked for international roaming connection but could not get any reply. Being a loyal customer, I paid Rs.1047.50 by cheque drawn in favour of Vodafone mob.no.[protected] and my friend in Mumbai has deposited in Vodafone collection center at Thakur Village, Kandivali €.Mumbai on 10th Nov, 2014 ( due date was 12th Nov.14). 6.. In the meanwhile my Yahoo mail was hacked by hackers and I could not get entry to Yahoo mail. This was intimated to Vodafone on 27th October, 2014 with a request to register my Gmail account as I have no access to yahoo mail. So, I again called over phone to Vodafone Customer care ([protected]) and then requested to connect me customer Relations Executive. One Mr. Albert came on phone and I explained him what I said on 17th October, 2014 to Vodafone Customer care but mentioned that I never asked international roaming. Then why I am being charged for international roaming? Then I mentioned about the talk of 24th with the lady customer care representative of Vodafone who talked to me on 24th October, 14 and to know what action has been taken for deactivate my mobile. He was positive and assured me to provide all help to restore the mistake. The entire conversation with Vodafone Customer care from 17th October, 2014 to 27th October, 2014 was written in seriatim and email to Vodafone Customer Care Mumbai and also to Vodafone Corporate Asst from my Gmail Account. I got a reply from Vodafone Corporate Asstt which has not mentioned about my request of 17th October, 2014 for deactivation of 2G connection. Rather it says about technicality of international roaming and wanted to establish that the billing is correct and also stated that no details could be provided. Immediately I sent a reply against that mail. Subsequently, on 6th November, 2014 I sent a letter addressed to him giving the facts in chronological order.(Interaction No.[protected]) I got a reply from another person of Vodafone (Mr. Alfa Shaikh) on 9th November, 2014 and his reply was the same one which was written by Mr. Shrivastava on 1st Nov, 2014 and no extra point has been added. Rather it was a copy of the same letter of 1st Nov.2014 ( interaction No. [protected] I sent a reply email to Mr. Alfa Shaikh on 10th November, 2014 which is as under: Quote: Dear Mr.Affa Shaikh. Trust you have read my correspondence with Vodafone Customer care, Mumbai and Corporate Assistance from the beginning of the subject issue. I never asked for any international roaming facility rather I asked to suspend my 2G connection and to keep the basic mobile phone facilities so that I can see my missed call while I stay in USA. So, there is no question of paying international roaming charges .I will pay only the basic phone bill for October, 2014.So, I am requesting someone in Mumbai to pay Rs.1047.44 towards my mobile bill for October, 2014. On 24th October, 2014 I made a call to Voda fone at [protected] from my USA House phone and spoken to Msd.Priya, Customer care executive/ personnel. I requested her to disconnect my phone from all facilities with effect from 24th October, 2014 and she informed me that she will refer to Corporate Assistance. I believe she has referred the matter. When I did not get any response, then I spoke to Mr. Albert, Corporate Assistance on 27th October, 2014 from USA and also requested him to disconnect my Vodafone services with immediate effect. So, I am not at fault at any point of time. Please go through the correspondences and speak to customer care and find out where the fault lies. Please do not penalise innocent person like me . Thanking you. Unquote I received an email in response to my reply to Mr.Alfa Shaikh written by Mr.Prashant Pandey on 12th November, 2014 just repeating the same language to establish that payment has to be made as per billing and stress that billing is correctly done. It is also mentioned that my mobile has been suspended from 6th November, 2014 and a bill has been raised for November, 2014 for an amount of Rs, 55, 501.80. (Interaction No.[protected], [protected], [protected]) I am surprised that when I requested on 24th October, 2014 to deactivate my mobile why it took a long 12 days to suspend it. Secondly, when I have not asked for international roaming facility how such bill can be raised? 6. In view of the above facts I have serious doubt about the integrity of Vodafone Customer care as well as Vodafone Corporate Assistance. I spoke to Vodafone Customer care; Mumbai on 10.11.2014 over phone from USA[protected] .The call was attended by Mr. Rahul. He informed me that based on my email received by them on 28th October, 2014 my mobile phone has been kept under suspension from 4th November, 2014.He also informed that I should speak to Nodal Officer Ms. Zillah Vaz and gave her telephone no. and email Id. On this issue I wanted to speak to her and tried her mobile but could not get response. Ultimately I sent one email to her attaching all the emails exchanged between me and Vodafone Customer care, Mumbai but yet to get reply. The reply has come just now when I was going to file this letter. It says that Billing is correct and that too for surfing the data while roaming which is a utter lie as my mobile is totally dead so far data surfing in question. 7. I have the following questions for Vodafone in this matter: (i) When I never asked for international roaming, how the facility was given without my knowledge and confirmation? (ii) Does it possible for an ordinary man to ask for international roaming when foreign stay is almost 8 months? Is it believable? (iii). When domestic roaming bill for my phone is within Rs.1200 p.m. and how it is possible to give credit for more thanRs.50, 000.00 and that too for international roaming.? (iv). Does it not indicate a vicious circle is playing in Vodafone to extort substantial money in the form of international roaming and that too without being asked for such connection? Since I had mentioned that I would be out of India to Vodafone Customer care, Mumbai on 17th October, 2014 my telephone call of 17th October could be mistaken for international roaming whereas the fact remains that I requested for deactivation of 2G services. Why Vodafone has not verified before giving international roaming facility and explicitly explained the cost impact for such facility? Do Vodafone have taken any consent for giving credit limit of such huge amount? Obviously, I doubt the integrity of Vodafone Customert care for such manipulation for extortion of money from innocent customers. (v). When the matter was brought to Vodafone Customer Care, Mumbai on 24th October, 2014 that I never asked for international roaming and asked for immediate disconnection of facilities why action was not taken instantly? Why I need to follow up continuously for disconnection through phone from USA and by email constantly whereas connection of international roaming was possible instantly. (vi). Does it not an extortion of money by fraudulent practices in the name of international roaming facility when the telephone is switched off and not active ? Why Vodafone refused to give the details of calls or downloading of documents, if international roaming facility was used? (vii). Why Vodafone does not refer to the customer profile before and deal accordingly instead of giving stereotype reply by X, Y Z.? (viii). Is it not one type of Forgery with clients having relationship over 15 years? 8. I want a permanent solution to this issue. I believe that there are many such Vodafone customers who have faced similar fate and Vodafone has shown their muscle power and threatened to recover money for such fraudulent billing systems by any means. 9. May I request the learned appellate authority to examine the matter in depth and suggest a sound systems of consent of the customer before such facilities are being extended and also to inform the financial impact for such facilities to the customers before the facility is given. 10. May I request that the case should be re-examined d-enovo and all such bills should be withdrawn immediately. Chittaranjan Musib MobileNo. [protected] ( under Suspension) 103 Serena Ct. Mountain View, CA 94043

By unauthorized way vodafone deducted Rs 30 on 15.11.2014 on mobile no [protected] in the name of DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE but I don't activate any such type of services. Vodafone don't sent any confirmation of balance deduction or any activation msg which lead to serious misconduct because if it legal deduction vodafone had some details of download content. But they don't have any detail they also refuses to take any complain against this balance deduction. I don't activate any service like this, even I don't know anything about this. Or if I do anthing like that I do have some activation msg from vodafone but they do not send me any activation msg. By this it is clear that they cheated me for unknown reason. They just know the activated service name nothing else, they don't have any detail of download content. This means I don't use the service and also I don't know about it. Such a big brand name and doing a such cheap thing for there business need. Illegally deduction of balance without informing the customer which lead to bad impact on company brand image. Please refund the Rs30 in my main account as soon as possible.

I was transferred to Mumbai from Hyderabad by the company I worked for at the time. When I landed there, I submitted all the relevant documents and applied for 2 SIMs for calling and for 3G Internet via dongle at a UniverCell Sync that had a Vodafone rep (who was so incompetent that he gave me a number that was currently in use by a postpaid customer). The process dragged on for weeks and was never activated. During this time, I had a very busy job that requires me to constantly be on the phone and use the internet on roaming. Then I went directly into a Vodafone gallery and applied for a SIM again letting them have every document like my passport and PAN card and driver's licence and vehicle registration. That did not work either. The SIM was never activated. Then I got a letter from my company and applied a third time for the SIM. After several weeks, there was no reply and after constant calls to the service provider, I was told that the number shows as not currently in use.

My mobile number [protected] is disconnected due to some reason, & i want to start it again, but i dont have the SIM card. Please provide me the new SIm card with same number mentioned into POSTPAID service. My alternate number is [protected], calling time 7.am to 10.30am or 2.00pm to 2.30pm or aftr 8.00pm any time. My email id - [protected]@rediffmail.com Awaiting for your reply or call the earliest Please do the needful.

I am a Vodafone postpaid user and my number is [protected]. In my postpaid bill of last month October 2014, I have been wrongly charged with ₹571 as download charges from services like wapvilla, ndtv, snapdeal and others which I never used. Neither in my usage I have been asked for such paid service nor I received sms regarding the same. When I called customer care at 198 they couldn't resolved my problem rather they told I have visited paid site that's why I have been charged for. This is I feel, truly a cheating and fraud way carried out by Vodafone to loot money from customer. How can one be charged without any consent or notification. I am there registered a port request to switch to a different network.

my bill is over charged i am facing very problems company is not helping me at all . According to them my bill is 2100 but according to me my bill should be around 1000 . This company is cheating me . Kindly help me in this regard . my vodafone number was [protected] . My current number is [protected] - email id- [protected]@gmail.com

I am having a corporate connection of Vodafone, wrong internet charges Vodafone has charge from 28th Onward as per my internet plan till 2 GB is free till 31 oct .but I did not cross 2gb till 31th Oct and I have the proof I m regularly checking my 3G usage by dialling *111# and option 5 or by sending below SMS keyword to 111. I have the last message on dtd 31-oct -2014 and that time I used only 1989 MB so how Vodafone has charge the extra internet uses from 28 to 31 oct .. When i contacted the Vodafone care they told me they will not refund the exta internet charges amount they will refund only 750 rs for wrong bill .. Mobile number [protected]

I have a Vodafone number([protected]) some miscommunication from Vodafone.Call center executive change my Blackberry plan.he told me 2 blackberry plan activate in your number.I already told him to activate 2499/- 6 month advance rental. I already told him exclude 2499 plan rest are pls deactivate in my number. I want to request you kindly waive off my additional charges 2499 (blackberry 6 month adv rental) or continue this plan.

i had to do MNP do to the bad service and high cost billing for no reason, i had been using vodafone post paid connection since 4 years, however the service is never improved, hence i opted out to Idea with same no with clearing the payment of cash in vodafone store, since the connection was disconnected the store person made a cash payment and gave me cash receipt, however vodafone still use to authorize IDea to cancel my connection for non payment which is so foolish. after few month i started receiving mails form vodafone & Amit.[protected]@Vodafone.Com mention legal notice for non payment, for which i sent him the snapshot of the cash receipt and also demanded for closure letter on mail and on call too, so that the issues is resolved, however the same person ha vent read my mails neither replied to my mails, advise a lawyer to send me another legal notice of non payment and demanding below stuffs. We represent our clients Vodafone Cellular Limited having its Maharashtra and Goa circle office at “The Metropolitan”, F.P. No.27, S.No.21, Old Mumbai-Pune Highway, Wakdewadi, Shivajinagar, Pune 411003, and on their instructions, we have to address you as under: 1. Our clients are Cellular Mobile Telephony Service providers in Maharashtra and Goa. Our clients state that in the normal course of their business, as per your request and representations and on execution of the requisite documents by you, our clients have provided you cellular services (“Services”) 2. Our clients state that you have duly availed the Services provided by our clients. In consideration of the Services availed by you from our clients, our clients have furnished to you bill/s with a request to make payment of the same within the stipulated period. 3. Inspite of our clients repeated requests and reminders from time to time, you have intentionally delayed and defaulted in making the payments. We state as on date a sum of Rs. 251 is due and recoverable from you together with accrued interest thereon @ 18% p.a. from the respective due date till the full and final payments. i tried calling that person again and again for clarification however no response, seems like this is a spam mail, need a legal action on vodafone.

Hi, this is venaktesh and mobile number : [protected].I am sending an email to appellate and nodal team from Oct, 23th, 2014 onwards but till date respone.Vodafone is cheating the customer by include the charges already i have 1GB without complete the plan they chagrining the amount.If i am asking that question i did not get any reply or resopone from them. Now i want to file a case on them.could you please guide me. Regards, Venkatesh

Hi, I have been using the vodafone corporate connection for the past 1year and I am on a plan named Fusion 999 where I get 2500 Local std minutes 1000 local and national messages and 4GB 3G data and despite of this I use a lot of internet, however from the past couple of months i am getting charged for downloads which I have never done.Last moth I disputed an amount of Rs.496.63 and the same was refunded however this month I have been charged Rs.1043 again.This has been experienced by other employees as well and Vodafone Customer services are unable to help and ask me to contact the nodal officer or write a mail to corp care and the help from them has been dissaticfatory or negligible. Looking forward for your help. Ranjan Chhetri Mobile Number : [protected]

Hi Vodafone team, Its regarding automatically activated below mentioned plans to my mobile : [protected] I am raising concern on every month regarding additional Internet charges applied for the above mobile number. Plan details :- 1. MI_CAP_750_30d_R_PROMO_3G 2. MI_C_V_250_30d_R1GB_FU_3G Please let me know how this plan is activated on my cell phone and also want a favour from u Vodafone team I want all the list of ticket's raised by me past 6 months for this additional bill issue due to Internet charges.I have deleted all the Internet setting from my cell phone past two months, still I don't know how u guys append such a huge numbers in the bill as my bill.Is there any manual process you do on your side to generate my bill please help to improve your Process to generate bill.By amending unnecessary amount to the bill u are really misusing the rules against TRAI.I am really frustrated with your process and now I want this issue need to go to higher management.I need an acknowledgement with 3 working days. Regards Sagar Ayare Software Engineer : HCL Technologies Phone :- [protected]

I have activated 2G services 3GB for Rs. 248 on 7th Nov...but am not happy with the performance of 2G... I have been keep chasing with your customer care for solution past 48 hours whereas no response even after complaint registered on 9th as we as today on 10th Complaint Registration No. [protected] on 9th Nov & [protected] on 10th Nov... Vodafone Customer care takes very lethargic in attending Prepaid customer as am with Vodafone for the past 8 years having 1 post paid connection & 5 prepaid connection with in my family & friends. If this is the way customers are being treated please do let me know to further move on. I need to have switch over from 2G to 3G am ready to accept 3GB-2G to 2GB-2G for Rs.248 which is already paid on 7th Nov almost suffered for 3 days... Else please give me resolution to access with same 2G with better activity, since it is simply hangout on opening browsing, sending & receiving emails even less than 300KB for more than 5 minutes until keep refreshing or else simply left unsent mail & images for hours I have taken screen shots of the same for your kind perusal if required. I need solution with in 24 hours or else to change plan from 2G to 3G as I requested & will be awaited for your favorable reply

I am Rachit Gupta purchased Vodafone 3G dongle [protected] from the Vodafone representative @ Adobe Systems, Noida. Due to lots of connection related problem, i was not able to use this connection. I tried to solve this matter with the help of customer care, however they clearly told me that it is not possible to saolve this problem (Complaint number [protected] ). SO i was left with no option other than deactivation of the number. I deactivated this number @ 15 Sep2014 with payment of all dues at that moment ( Refer to below Email with reference number [protected]). From last 7 days, i am getting lots of calls from Vodafone and they are asking to pay Rs. 730. I sent lots of reply Email and message to corporatecare.[protected]@vodafone.com, so now today one of the representative told me that you have to par Rs.1530 now and for disconnection. Please note that as per the below Email, i have request to deactivate the number in Mid of september with all dues payment. Due to inactivity of Vodafone on [protected], these billas have been generated. These bills should be rejected so as to clear deactivation. Vodafone has liability to pay Rs 500 to me which was submitted as security. Instead of refunding that amount executives are repeatedly calling me to deposit Rs. 1500.

I have been wrongly charged for net downloading for rs 227. When i called on customer care i didnt got any satisfactory response. They told me that i have download any application but i have not downloaded any thing. Contact no [protected]

I was looking of porting facility from Vodafone to Airtel and when I had raised a request for availing portability facility there was an offer of Free Data package offered from Vodafone backend team in the month of July'14 and when I started using 3G data I was shocked to see in my August Bill for the data usage for an amount of ₹ 1300/- and when I took up this with Vodafone they promised to give a waiver and a mail confirmation was given to me from a Vodafone backend team executive.. Now when I am asking the Vodafone team for the waiver to reflect in the bill, the waiver is refused and instead my calling service is barred... I have all the relevant communications on this aspect and request the consumers to be aware of these Frauds done by Vodafone. I have been using their services from past 10 years and the customer service has been pathetic now a days and intolerable. Vodafone Mobile Numebr - [protected]