Vodafone India Complaints & Reviews

No action taken...shows the kind of interest towards their own customers.

I found irregularities in September month bill for my postpaid no [protected]. Some ISD call charges has been added which I didnt made and also blackberry services charges have been imposed on my bill which i didnt ordered. I complained against this but instead of rectifying my bill vodafone blocked my outgoing services for the last 15 days.

I had paid vodafone bill of Rs.262.65 for my postpaid number: [protected] on 19 jan 2015
Ref:[protected]. The amount got deducted but it showed that the transaction was not successful. so again i paid the bill on 21 jan 2015
Ref:[protected]

As i had paid the bill twice, please let me know if the extra amount paid would be adjusted or would be refunded.

Hello sir
I was using v, postpaid number from last 1year [protected] my plan 149+250=399 per month 3G data pack activated

First, please keep some professional customer care executives(CCE).

Today I call Your V, Customer care tree time 5:Pm then 5:10Pm n 5:20Pm so log waiting calls disctive not good response also
This is very unprofessional behaviour...
Customer care saying Me
Now 899
Without inform me
I complained and requested them not Given me for RED plan ok

I want my same plan ok
Your CCE quality is degrading day by day. They do not know how to speak and the only thing they know is arguing. Please provide quality training and people at customer touch points.

Amar Singh Bisht
I m working Government o[censored]ttarakhand

Protocol officer high court Uttarakhand

when there is no call, no mail or no sms, what is session cost ? there is regular deductions against session cost which my billing will confirm. This is a pre-paid no service of Vodafone and I am using a Samsung Galaxy Neo III handset. My no is [protected]. since yesterday, the 01st June, it happened twice and the message also said "call duration 0.00" min/sec, but "session cost" on some MB consumed was deducted.

Pls advice if I should stop using the no or change service provider. Because, at the moment I am not using the no since yesterday.

R/sir My vodafone nos are [protected] & [protected]. As I was to fly to USA on 11/3/15 ; I went to vodafon gallery on Sinhgad Rd Pune to pay dues & keep nos in safe custody for 6 months.The staff told me dues/outstanding amt RS 400/- & safe custody charges Rs600/- On payment of amt (, total Rs1000/- thru SBI credit Card) as above my nos were deactivated within one hr . To my surprise voda raised bill as on 25/3/15 ie regular monthly bill dt and thereafter sending me reminders to pay it with penal amt .1st thing voda can not raise bill as on 25/3/15 when I had paid all dues as on 11/3 with safe custody charges'.So I sent them n number of mails clarifying it.In reply to it voda claimed that on 11/3 they received on Rs700/- which is just impossible.It means my amount is adjusted to some other account. Despite my submitting copy of credit card statement, voda is not ready to accept it/reconcile or adjust amt paid by me and take back false bill.I request your goodself to take up d matter with voda to account for Rs 1000/-paid by me & take back/withdraw d false bill and release my numbers under portebility to BSNL as with such mismanagement I do not want to continue with Voda on my return to India on 6 Jul.

added the proof.

added the proof

In the monthly bill for the period Jan 2015, I am charged Rs.99/- under an item "download". When I called up the customer care, they said a file has been downloaded for which Rs.99/- were charged. I have a 3G datapack of 750MB, and my data limit had not exhausted. When I asked them what this file is, they had no idea. In the past I have downloaded from many websites but vodafone haven't charged anything.my postpaid connection [protected].

Attached is 1 more proof.

If this matter is unable to resolve here, I will file a suit against vodafone as its a matter of fake promises and like me many customers may have become a victim of this fake offers.

I am use to with this statement. Check your database most of your complaint got close as customer not reachable . I have two number, could have called on second number-[protected].

One call only and made conclusion "not reachable" !! What a service!

Thanks to consumer court. My problem is resolved. Vodafone have refunded me half my amount.

It's hilarious when Vodafone responds to a grievance in all politeness and humility - and then simply take you for a ridiculously psychedelic ride of painful customer service.

Anyway - Looks like writing a review is NOT going to make ANY difference - as I can see thousands of people have given them lame ratings and reviews for issues similar to mine in different forums, with not a single response from their end.

My problem - The worst kind of customer care experience ever. I moved out to US from Mumbai in September and wanted to change my postpaid blackberry plan to a minimum monthly rental (99/-) without any Blackberry services active.

I have sent them more than 15 emails since October 14 2014 trying to request this in a manner that would MAKE SENSE to their dense bovine customer care reps - however till today - NO SUCH LUCK. The email is dressed in fake courtesy - and simply reflective of the truth that they just DO NOT read whatever the heck you wrote. It is bordering on a limit where it feels like they are just intentionally harassing me now and am VERY tempted to file a harassment case on them.

Not only did they assure that they have changed the plan (after about 8 or 10 emails) - but they continued charging me 500+ for a blackberry plan I clearly requested them to cancel - and now they wont cancel a very clear cut request to cancel the plan with a response straight out of a mental agony scene:

++++++++++++++++++++++++++++++++++++++++++++++++
Me :

Kindly cancel the number 98202 ***** (Number masked for review) . Permanently.

I have left the country permanently and not residing there any more. I am no more interested in continuing with Vodafone.

Vodafone:

With regard to your e-mail, we request you to please mention the full description of your query or request in order to process the same for the above mentioned Vodafone mobile number.
++++++++++++++++++++++++++++++++++++++++++++++++

How much clearer can I get while requesting a cancellation of the number? Do they want to hear that "I am frustrated out of my skull with the incompetent and exasperating response and want to NEVER EVER hear from them again hence please cancel my number".

Simply amazed at their overall ignorance towards customer care - Shame.

No one has contact till now...kindly call on [protected]...if you want all the payement...to be done...

Kindly call me around12:00pm to 6:00pm...regards amarnath