Vodafone India Complaints & Reviews

This issue is with the current billing (Sep, 2014) of vodafone no([protected]).First of all i had 2g internet connection and after they launch 3g here we observed that they almost muted the service of 2g.Furthere, after many conversation they told me to migrate to 3g.In the first billing itself i have many doubts from how they prepare the bill to exorbitant charges leveraged on 50MB(351rs) of extra uses(this extra uses billed from vodafone and they even not intimated me before).I tried to drop an email on corpcare.[protected]@vodafone.com but no use .They always tried to call me rather than replying the mail (except one instance ) and it shows there attitude towards customer.I am sure there are lot of behind the seen malpractice's in terms of billing which still persist and they always ignore it by saying customer was not available at call.They always ignore mail and never reply it back for the obvious reason( do not want to leave any proof). Please help me on same. please find the copy of email with set of queries: Hi, I am one of the vodafones old customer and been recently migrated to 3g from 2g. After migration i have received 1st bill and that itself gives an impression to switch to other vendor ASAP. But before i do that couple of queries . Query1) why my bill is showing 1299rs instead of my monthly rental 299rs ? Please refer screen1 in attached doc. Query2) It’s been communicated over phone that my rental will be 100rs instead of 150rs for the 500MB of data uses but in bill I could still find 150rs.why? Please refer screen2 in attached doc. Query3) My extra uses charge is 351rs.Why I was not informed when uses were crossing the threshold? Please refer screen1 in attached doc. Hope to get this issue resolved as earliest for the smooth payment of bill. Regards

I have applied for MNP from Tata Docomo to Vodafone in a Vodafone store in Poonam Nagar, with valid proofs. They said it will take 7 days to migrate network. Still no migration happened and no one from Vodafone contacted me giving any specific reason for the delay. I request you to address me on this issue.

I called from my brother's number, and the person who answered the call and told me like your brother name is so and so...what the hell, how do they have the rights to know the name of an unknown person. This is very bad from the Indian Vodafone service.

My vodafone number [protected] shows full network in my area, still I am not able to make or receive calls, facing the same issue with 4 other vodafone numbers in my family, the customer care from vodafone are not keen on addressing the issue.

2nd complaint - Again this month, they have billed with me for some stupid problem of theirs, claiming that I downloaded "wapvilla", which I definitely didn't, like last month. (I have already posted my complaint above as 'Irritated Vodafone Customer') I'd like to gladly inform you that I have put my port request. It was my mistake that I ever took the sick Vodafone Connection.. CHEATS, FRAUDS, ...#@%!$#%!@!!! I really hope & pray that every other Vodafone customer also ports away from ur network, and that all o[censored] will loose ur jobs for cheating so many people around the world. And that Vodafone gets doomed.. As I remember it, Hutch connection were facing problems, and Vodafone bought Hutch.. Now we see why you mobile companies face issues.. U think u r smart by cheating educated people..?? Thankfully, we do read through our bills.. Its not a matter of amount, as to how much False amount u r trying to steal from people. Its about Integrity.. U people r cheats, and Corrupt. N I hope Vodafone goes down d gutter..! - TOTALLY IRRITATED (soon-to-be-Ex-) VODAFONE CUSTOMER. Last month's complaint : In my Vodafone Postpaid Bill for September ( on Number : 808****678), Vodafone has charged me an additional Fake amount of Rs 49, supposedly for some download that they claim to have happened on my phone. This is incorrect. Because firstly, i have an Unlimited Internet Plan (3G_Connect_375). Secondly, The download time shown is Afternoon. During afternoon i am always connected to my office WiFi so I dont use my net pack at that time. Also i have all nevessary security measures to block pop ups and unwanted downloads. So please do not say again that I have downloaded this. The name of the downloaded Content mentioned is, wapvilla_ppd. I dont have anything like that on my phone. I have all the details of all downloads on my phone since May 2014. I can provide screen shots of them if required. All of my downloads, are free small content, and nothing of which need to be charged. The amount may be small, but I do not intend to pay a single penny other than my own usage, if Vodafone just wants to cheat the customers. The same Fraud activity has been done for several of my friends bills as well. They have all reported a fake charge of Rs 49 or 99 for some download that hasn't happened on their phone. I have proper information that Vodafone has used this same tactics to cheat several others customers from various places. Some of the Content names shown as "Downloaded" are "wapvilla_ppd" charging Rs 49, "shotformat" charging Rs 99 etc.. Vodafone Customer care is so utterly Useless and all they reply if we call up and complaint is that "Their Vodafone Billing systems are correct & up to date, & that there is no error". What about the 100s of people who are complaining everywhere with the same download content name & amount. This is highly unprofessional for such a big Telephone Network Company, and I'm sure they will not last long if they intend to Fool customers like this. Thanks, Irritated Vodafone Customer.

It's been happening since half a year that I am continuously facing problems with my vodafone post paid number. Its started with a wrong info. of plan given to me by one of their representative due to which I paid INR 6, 000/- for a month where-in my monthly usage never crossed INR 2, 500 in the last 2 years. Then a few months back I requested to deactivate a plan on my number, the rep said it will be done but it was never done and was included in my bill and I had no options other then paying. And now also I get a bill in which they say that I have consumed 3G Internet worth INR 750/- and about which I am sure I havn't. And when i asked them to give me the details about my Internet consumption teh rep says in a very rude way that "Jab mai bol raha hu aapne kiya toh kyu nahi maan rahe" It means these people can do anything they want to do and we costumers have no right to investigate. Every time they say "Hum iske liye shama chahte hai" but it doesn't save our money. Despite of all the problem that i faced I have been a customer of Vodafone since last 2 and half years because they give good network but it does not mean they have all the rights to loot us and now as they have crossed all their limits and I will definitely QUIT VODAFONE. Because I have no clue whether is there any LAW to protect the customer against such situations because in these cases we generally don't have any proof to prove them wrong. Please I request you all and the concerned people to guide me in this situation. Vince Pai

Dear Sir/Madam, Below are the screenshots of chat with ur representative. Please take necessary action against Rajeev of Jalpaiguri Vodafone store at ur earlest. Mobile number of Jalpaiguri Vofone Store Rajeev : [protected] & [protected] Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Muzaffar}Good Evening! I am Muzaffar. How may I help you? {Suddhasatwa mukhopadhyay}my vodafone signal tower is not showing since evening. i have restarted my phone several times but it does not work. also i could not select manual network it says not allowed. what is the reason behind that? {Muzaffar}Please be online . {Suddhasatwa mukhopadhyay}ok {Muzaffar}Thank you . {Suddhasatwa mukhopadhyay}please let me know the reason. may have missed several missed call since evening. {Muzaffar}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {Suddhasatwa mukhopadhyay}ok {Suddhasatwa mukhopadhyay}dob 6th december 1976 {Suddhasatwa mukhopadhyay}email address [protected]@gmail.com {Suddhasatwa mukhopadhyay}alternate number [protected] {Muzaffar}Ma'am, let me know the monthly rental as your mail id is not matching {Suddhasatwa mukhopadhyay}how it is possible {Muzaffar}Ma'am, it is not matching . {Muzaffar}Please let me know the monthly rental ? {Suddhasatwa mukhopadhyay}i took this connection from ur jalpaiguri store {Suddhasatwa mukhopadhyay}499 {Muzaffar}Thank you for the details . {Suddhasatwa mukhopadhyay}one trainee named mr. rajeev gave me this connection {Muzaffar}Ma'am, as I checked the details your number as been suspended due to the pending of your documents . {Suddhasatwa mukhopadhyay}i can give u ICCID and IMSI NUMBER also {Suddhasatwa mukhopadhyay} can send u scanned copy of my doc now {Muzaffar}Ma'am, you need to again submit your document to the vodafone store from where you had buy the SIM {Suddhasatwa mukhopadhyay}for ur information today evening they called me and told that xerox copy of my voter card is not properly visible {Suddhasatwa mukhopadhyay}i gave them my original voter card they scanned that {Muzaffar}Ma'am, there is the mistake kindly take the color xerox on which you photo is visibel {Muzaffar}*visible {Suddhasatwa mukhopadhyay}after that when i asked rajeev about the reason he said that all my offer against my number is being updated {Suddhasatwa mukhopadhyay}and my phone will be active by 11 pm tonight {Muzaffar}However as per the system your number is suspended due to the documents only {Suddhasatwa mukhopadhyay}it is very painful that ur representative misguided ur customer like this {Suddhasatwa mukhopadhyay}im suffering a lot {Muzaffar}I am extremely sorry for that . {Muzaffar}However you need to resubmit your document . {Suddhasatwa mukhopadhyay}look what i have feel that ur service is very poor {Muzaffar}No Ma'am, {Suddhasatwa mukhopadhyay}im male person. however if i resubmit my docs again tomorrow morning how can u assure that my connection start immediately {Muzaffar}Sir, be rest assured once your document get submit your service will get active . {Suddhasatwa mukhopadhyay}submit to whom jalpaiguri vodafone store or ur office {Muzaffar}Sir, kindly submit to the vodafone store {Suddhasatwa mukhopadhyay}if this things happen repeatedly i have to switch over to airtel {Muzaffar}Sir, be rest assured this thing didn't repeat . {Suddhasatwa mukhopadhyay}and legal complain against you {Muzaffar}Okay Sir. {Muzaffar}Please confirm if you are online? {Suddhasatwa mukhopadhyay}im a member RTI {Suddhasatwa mukhopadhyay}yes im online {Muzaffar}Is there anything else that I can help you with? {Suddhasatwa mukhopadhyay}tell me the procedure to complain against the person of vodafone store for whom i have suffered a lot {Muzaffar}Sir, I can raise the complaint for the same . {Muzaffar}please let me know what should I mention ? {Suddhasatwa mukhopadhyay}u do it from ur side. let me know the procedure from our side {Muzaffar}Sir, you can send the mail . {Suddhasatwa mukhopadhyay}I reinstate that all the team members were passing the bucks to safe guard them selves. {Suddhasatwa mukhopadhyay}mail id? {Suddhasatwa mukhopadhyay}tell me the mail id {Muzaffar}Sir, your complaint number is [protected] {Muzaffar}And you will get the call for within 22-Oct-14 18:00:00 {Suddhasatwa mukhopadhyay}how can i check the status of my complain? {Muzaffar}vodafonecare.[protected]@vodafone.com kindly mark a mail with the registered mail id and you will get the revert within 48 hours {Muzaffar}Sir, you will get the call . {Suddhasatwa mukhopadhyay}ok i have copied all the screen shots of this chat and will send to my legal solicitor {Muzaffar}Okay Sir. {Suddhasatwa mukhopadhyay}Mobile number of Jalpaiguri Vofone Store Rajeev : [protected] & [protected] {Suddhasatwa mukhopadhyay}ok bye {Suddhasatwa mukhopadhyay}sorry to bother u With Regards, Suddhasatwa Mukhopadhyay Cell : [protected], [protected]

Respected sir My name is Nagendra Singh and my vodafone no. is [protected]. I am suffering from many problems on this no. from last month. When I enable data connection on my mobile sometimes the symbol of E or G not come. I left enabled data connection for whole day but there is no response. If the symbol of E appears then the speed of internet becomes too slow approx 2-4 kb/s. I complained about that to customare care they said that they had registered my complain. They responds on this but my problem still not solved. Sometimes networks not works. Kindly do the hopeful and needful on this matter as soon as possible. THANKING YOU.

Hello Vodafone KolkataThis is to let you guys know that Vodafone was supposed to give me back a talk time of Rs 673 which was an international roaming promo that they didn't activate. On 16th Oct, they wrote to me (Case ID: [protected]) that I will receive the full amount as refund.[protected][protected][protected][protected][protected][protected][protec...⇄ we wish to confirm that we are arranging for a talk time adjustment of Rs.673 in lieu of activation of roaming promo and the same will be credited to your account within 17/10/14.Rituparna Banerjee[protected][protected][protected][protected][protected][protected][prote...⇄ they have written to me that they have given a 3G data benefit on Rs 673 which is absolutely false.[protected][protected][protected][protected][protected][protected][protect...⇄ would like to inform that you had already received a 3G data benefit on Rs 673.Hence we are not able to provide the amount .We would also like to inform that on behalf of Rs 675 we had given the benefit of Rs 251 3g data valid till 15/11/14. The service registration number assigned for your correspondence is [protected].Komal Jaiswal[protected][protected][protected][protected][protected][protected][protec...⇄ 17th Oct after landing in India I activated 1Gb, 3G data for Rs 251. This was paid from my pre-paid balance. I would request senior Vodafone officials to look into this issue. Hoping for a resolution. RegardsNiloy Naha[protected] On Thursday, 16 October 2014, <vodafonecare.[protected]@vodafone.com> wrote: Dear Mr. Naha, This has reference to your email dated 15/10/14 regarding activation of international roaming for your Vodafone mobile number [protected]. We sincerely regret the typographical error. We would like to confirm that the international roaming services for the mentioned number has been activated w.e.f 14/10/14 on the basis of you request. Please be informed that the benefit of the roaming promo @Rs.673 for a validity 10 days can only be received by sending an SMS ACT<>IR1 to 144(toll-free). Hence, we wish to confirm that we are arranging for a talk time adjustment of Rs.673 in lieu of activation of roaming promo and the same will be credited to your account within 17/10/14. The service registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help Rituparna Banerjee Vodafone Care For Enquiries: 111 or +91-[protected] (chargeable at 50p/3min for agent access)For Complaints / Requests: 198 (toll free)Fax number: +91-([protected])E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in

I changed my Sim from Vodafone store and they promise me that my Sim will be get activated with in 2 hours but unfortunately they are not able to full fill their commitments, even their service agents are so care less and casuals, I am feeling very bad about world numero uno telecom operator. This is not the first time I am facing the problem, they always mislead. I am now opting the other operator.

In my Septemberr month bill (20.09.14 to 19.10.14) vodafone deducted Rs.100 for downloading something called myplex_ap_100. I am 100% sure I did not download any such crap. I contacted vodadone via online chat and the reps continued to blame me saying that I downloaded it and that is why I was charged. I told them I did not but they did not listen. I even asked the procedure to cancel my subscription with them but they did not reply. I am very very upset with vodafone. Similar thing happened couple of months back when they charged for some downloads and when I contacted them they never responded back. I want vodafone to immediately fix this download charges issue and refund me or else cancel my subscription. I will look out for some other providers.

Pathetic Service from Vodafone. I wanted a new post paid connection and opted for Vodafone (biggest mistake). I put in a request on your website. Promptly one lady called me and the documents were picked up after two days after a big fuss of the executive not coming on the specified time. Finally i handed over the documents required and a sum of Rs.500. It has been four days now, the SIM has not been activated. Now when i called back to check on the status. I was told that they would check and revert. Now they have stopped taking my calls. I called your customer care to report this. To my service the response was even more pathetic. I was only being transferred to multiple agents who spoke to me multiple languages (Hindi, Kannada, English). I finally had to disconnect the call because after being transferred the 6th time, i could not take it. Hence i trying to report my issue on this page. Not sure if any one would resolve my problem. Is this a new way to take Rs.500.00 from a prospective customer? The phone nos of people i have been talking to: [protected] - Nancy. [protected] - Escalation Manager. [protected] - Sanjay who collected the docs and Rs. 500. The post paid no. that i got is[protected].

I have been using Vodafone services ([protected]) for close to ten years now and in the past never had to deal with their pathetic customer service. However, for my last month billing, I was shocked to see that I have been charged an amount of Rs.2, 400/- towards Internet Charges saying that I have crossed my limit by 800 MB (I have a 1.5 GB internet pack). It came as a big shock to me because when I had received the message that I have crossed 80% of my internet pack, I had immediately disabled 3G on my iPhone. I have tried getting in touch with the customer care team but I get no proper response. Infact, when I check about my Relationship Manager, I am told I dont have one. This is not the way to treat a loyal customer of 10 years. I was asked to write an email to their central office but I never received any reply. I was told to raise a compliant request but my request got closed without anybody talking to me. I finally went to a Vodafone store and they promised to help but after three days I get a reply saying I have no other option but to may Rs.2, 400/- towards Internet Charges. The worst thing in all this is that Vodafone has a top up for 1 GB for just Rs.450/-. Dont these people know that if I had really used my Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just Rs.450/- instead of Rs.2, 400/-? The problem is they dont want to listen to a customer at all. They think they can get their way around the way they want. Nobody will sue them for Rs.2, 400/- so go ahead and trouble the customer. Its the most lousiest experience I have had ever. Now I dont know what to do as I feel like I have been cheated by Vodafone by charging me Rs.2, 400/- extra. Can anyone help please?

Sir Here I am with Vodafone no. [protected] which is suspended on Sep'14 due to non payment of bill. And I have been asking for waver of amount 400/- on this no. [protected] but I did not get proper reply from Vodafone Customer Care online and offline . . I wrote a mail to Vodafone Customer Care. but still I was ignored .. . And recently I have received a message from Vodafone as legal notice . . . so Would like to know about why should I pay. Please help me out on this.

Hi Sir, The vodafone is not acting on my request of disconnection of my prepaid mobile number [protected]. It is delaying the request and take request on request, and in this way it is charging me. Please read the below ONLINE CHAT WITH VODAFONE REPRESTATIVE. THANKS Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Gargi}Good Afternoon! I am Gargi. How may I help you? {Gargi}Please confirm if you are online? {farooqui}Hello, {Gargi}Hello! How may I assist you? {farooqui}Could you please let me know the status of my request I have made for my number [protected] {farooqui}I would like to disconncect this number. {Gargi}Sure Sir. {farooqui}i have already paid all the bills and dues. {Gargi}I can definitely help you with that {farooqui}even though why this nubmer is not disconnected {Gargi}Sir, may I know your request number ? {farooqui}Earlier it was said that this number will be closed on 12th of Oct. but not they are saying it will be done on 26th of oct. {farooqui}Why so... {farooqui}?? {Gargi}Sir, may I know the request number of deactivation of your number. {farooqui}[protected] {Gargi}Thank you. {Gargi}Let me check this for you. {farooqui}ok {Gargi}Okay Sir. {Gargi}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {Gargi}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {farooqui}8th oct 177 {farooqui}1977 {farooqui}[protected]@gmail.com {farooqui}[protected] {Gargi}Thank you for the information. {Gargi}Sir, the request number which you provided is only reference number {Gargi}Sir, your deactivation of number is another requets. {Gargi}*request {Gargi}Please confirm if you are online? {farooqui}Dear Mr. Farooqui, Thank you for your e-mail dated 05/10/2014, regarding disconnection on your Vodafone mobile number [protected]. We confirm that your request for disconnection will be processed on 12/10/2014. Mr. Farooqui, we would like to inform you that, there is an amount due of Rs. 878.8 as per your bill dated 01/10/2014 which has a payment due date of 19/10/2014. To clear the above amount, you could make an online payment on our website www.vodafone.in or visit any of nearby Vodafone store, kindly refer the list of in below link http://www.vodafone.in/pages/vodafone_stores.aspx?cid=mum We would also like to inform you that your next bill will be generated on 01/11/2014, with the payment due date of 19/11/2014. Mr. Farooqui, you will be charged the monthly rentals for your tariff plan on pro-rated basis, for the period 01/10/2014 to 11/10/2014. However, the rentals for any Value added services active on your account will be charged for the entire month. Mr. Farooqui, given below is the Service Request reference number for your request /enquiry in case you need to check the status on your e-mail you can share this number along with your Vodafone mobile number with us. Kindly note the service request number [protected] for your future reference. In case you need any further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Tapasya Chhasaria {farooqui}request number [protected] {farooqui}Hello, are you online? {Gargi}Yes Sir. {farooqui}Why are kept mum? {Gargi}I am checking this. {Gargi}Sir, as I checked on your number new request is made for deactivating your number. {farooqui}I am making request on request. And you people are giving dates on dates, and Hence you are prolonging the duration, So that you can Earn money from rental duration. Although I have bills and dues. Even though you people are not disconnccting this number...only so that you can devour much amount...why?> {farooqui}But why ? {farooqui}Whey you people are delaying this...? {Gargi}Sorry for the inconvenience caused to you. {farooqui}Your intention to take much duration so that you can take much money? {farooqui}Please confirm if any dues are remaining for me? {farooqui}I have paid 1062 rupees...and as it shown on my vodafone account it is - 127 which means I have extra paid 127 {farooqui}Tell Tell me {farooqui}Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me {Gargi}Yes Sir. {farooqui}Hey Are you alive? {Gargi}Sir, as I checked the request was taken wrong because of that request is not processed. {farooqui}But why it was not processed? {farooqui}But why it was not processed? {farooqui}But why it was not processed? {farooqui}It is your misbahour {farooqui}You do not take care of your responsibility. {Gargi}Sir, because the request was taken wrongly. {farooqui}Why it was taken wrongly? {farooqui}I did not make wrongly. {farooqui}you took it wrongly. {Gargi}Yes Sir. I really regret for that. {farooqui}regert will not serve the purpose. {farooqui}The people working with vodafoe are dishonest? {farooqui}tell me. {farooqui}Now tell about this request. {farooqui}Please note the interaction number [protected] for future correspondence. {Gargi}Sir, I checked all the request were wrong. {farooqui}I will not use this number from today, and I will break the sic card and wont pay even a singly paisa. {farooqui}The is an open Cheating matter...You people are herassing the customers.. {Gargi}Sorry for the inconvenience caused to you. {farooqui}The customers are being harassed in Voda fone... {farooqui}The customers are being harassed in Voda fone... {farooqui}The customers are being harassed in Voda fone... {Gargi}Sir, I understand want you are tryying to say. {farooqui}I will put this on open forum to let every one know. {farooqui}Now please tell me about any dues... {Gargi}Sir, I am taking the request for the deactivation of the numebr. {Gargi}Should I go ahead? {farooqui}Yes. {Gargi}Okay Sir. {Gargi}Request you to please be online. {farooqui}ok {Gargi}Thank you for permission. {farooqui}Along with this request...please tell me the dues on me, if any??????????? {Gargi}Okay Sir. {farooqui}Have you taken the request? {farooqui}Have you check the the dues? {Gargi}I will take a minute to check this information {farooqui}ok {farooqui}Hello! Your service registration number [protected] is registered on 21-Oct-14 12:51p.m. We shall respond to your query by Thursday 30-Oct-14 12:51p.m. {Gargi}Sir, the request number is [protected] and will be deactivated within 30-Oct-14 12:51:49 {Gargi}Sir, their is no amount due on your number now. {farooqui}See, why this has been delayed again {farooqui}Earlier it was 26th oct. {farooqui}But now it has been made for 30th oct. {farooqui}If this has not been done on 30th again it will be delayed to next month...Right?? {Gargi}Sir, it will be resloved. {farooqui}Read the following: {Gargi}Please be rest assured. {farooqui}Dear Mr. Farooqui, Thank you for your e-mail dated 19/10/2014, regarding disconnection on your Vodafone mobile number [protected]. We confirm that your request for disconnection will be processed on 26/10/2014. We would also like to inform you that your next bill will be generated on 01/11/2014, with the payment due date of 19/11/2014. Mr.Farooqui, you will be charged the monthly rentals for your tariff plan on pro-rated basis, for the period 01/10/2014 to 25/10/2014. However, the rentals for any Value added services active on your account will be charged for the entire month. Mr. Farooqui, given below is the Service Request reference number for your request /enquiry in case you need to check the status on your e-mail you can share this number along with your Vodafone mobile number with us. Kindly note the service request number [protected] for your future reference. In case you need any further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Kavita Bhosale. {Gargi}Yes Sir, I understand, {farooqui}You say... You you...say: We confirm that your request for disconnection will be processed on 26/10/2014. {farooqui}is not a dishonesty? {Gargi}I am sure it must have been inconvenient. {farooqui}Yes, this is... {farooqui}Tell me if any dues are there for me... {Gargi}No Sir, their is no amount due on your number. {farooqui}So, simply it will be disconnected on 30th of this month..30th oct...2014? {Gargi}Sir, you will get a call for same. {farooqui}Please also note that one of your representatives had called me when I had requested first time that I wont be charged for the next one month. {Gargi}Okay Sir. {farooqui}If I receive a call, again he will show me green garden, and then again he will be delay for one more month. {Gargi}No Sir, this will not be done. {farooqui}He will show me some dues, and say pay this and get next month rent free...then again the same will happen.

Hi i m Pratik from Mumbai, i got blank call from [protected] & the guy told me that u won vodafone lottery 25lakh & dnt share this information to anybody, than realised this Parson is fake & this country code belong to pakistan number, please spread this inforamtion too all so they won't get trap.

RESPECTED SIR, IT BEEN A MONTH THIS ISSUE HAS NOT BEEN RESOLVED .. WHATEVER I WROTE TO VODAFONE IS FOLLOWS.. I AM REALLY FRUSTRATED WITH VODAFONE I HAVE CALLED VODAFONE ON EITHER 19TH OR 20 TH OF OCTOBER AND TALKED TO POONAM. I ASKED HER THAT IF I CAN GET AN INTERNET PLAN OF RS 125. SHE TOLD YES THAT PLAN WILL GET ACTIVATED BUT I WILL HAVE TO MARK A MAIL TO CORPRATE. THEN I ASKED FOR A REFERENCE NUMBER FOR CONVERSATION. SHE GAVE ME THIS[protected] NUMBER.. I MARKED A MAIL SAME DAY TO ACTIVATE THAT PLAN. AND I WAS HOPING THAT THIS PLAN WILL GET ACTIVATED THIS TIME.. BUT I GOT A REVERT FROM VODAFONE CORPORATE THAT THIS PLAN IS NOT AVAILABLE ANYMORE. YOU CAN CHOOSE ANY OTHER PLAN.. THIS IS THE SAME THING HAPPENED TO ME SECOND TIME . AS I WAS PROMISED EARLIER THAT I WILL BE ABLE TO GET THIS PLAN (VL+[protected]@98WITH2GB) AGAIN, ONCE I DEACTIVATE IT. SO AS THAT VODAFONE REPRESENTATIVE PROMISED ME. I BELIEVED HIM AND DEACTIVATED THAT PLAN. THAN LATER ON WHEN I REQUEST YOU TO ACTIVATE THAT PLAN I GOT SIO MANY EXCUSES. BUT YOU DID NOT ACTIVATE THAT PLAN. HOWEVER IT WAS NOT MY FAULT IF PEOPLE WORKING FOR VODAFONE ARE PASSING THE WRONG INFORMATION...| BUT STILL I AGREED YOU THAT YES THIS PLAN HAS BEEN WITHDRAWAL FROM THE MARKET. BUT DURING THESE ALL CONVERSATION I WAS GIVEN A SUBSTITUTE FOR THIS PLAN WHICH WAS FOR 125Rs FOR 1 GB. LATER ON WHEN I AGREED FOR THAT PLAN THEN YOU ARE TELLING ME THAT THIS PLAN HAS BEEN WITHDRAWAL AS WELL. THEN A VERY GOOD THING HAPPENED THIS MORNING I WAS FEED UP WITH THIS RESOLUTION. THAN I CALLED VODAFONE 198 AGAIN A LADY (BALWINDER) ANSWERED MY CALL SHE WAS NOT DOING ANYTHING ON CALL APART FROM PUTTING ME ON HOLD. SHE PLACED MY CALL ON HOLD MORE THAN FIVE TIMES. AND DISCONNECTED THE CALL AT THE END. I WAS REALLY ANGRY NOW THAN I CALLED AGAIN AND I ASKED TO TALK TO THE SUPERVISOR ON THE FLOOR. THAN MY CALL WAS TRANSFERRED TO THE SUPERVISOR (MANOJ) I WANTED TO GIVE HIM THIS REFERENCE NUMBER BUT HE WAS NOT LISTENING TO ME, HE WAS KEPT ON SAYING THAT YOUR PLAN CAN NOT BE ACTIVATED. I WANTED TO LET HIM KNOW THAT [SIR I HAVE ALREADY TALKED TO 1 OF YOUR COLLEAGUE SHE GAVE ME A REF NUMBER[protected] PLEASE HAVE A LOOK AT THE REFERENCE NUMBER.] BUT THAT GUY WAS NOT READY TO LISTEN AT ALL. THAT GUY REALLY DOESN'T DESERVE TO BE A SUPERVISOR. A SUPERVISOR HAS TO BE PATIENT. HE WAS NOT PATIENT AT ALL...

I had stopped my 3G activated on phone and activated 2G Plan of 2GB data. However, i was surprised that i was charged 3000 approx and my services were stopped without information. I had to face a lot of problem due to the disconnection. Although my limit is restricted to 1000 yet my limit was exceeded and i was informed that i should first pay the bill and amount will be adjusted in the subsequent month. But why should i pay anything in excess and wait for its adjustment subsequently. why cant it be adjusted now and my phone no be activated. I am penalized for no fault of mine inspite of regularly paying my bill.

My vodafone no is [protected]. An amount of Rs 30, 15, 5 has been deducted from my balance in.prevoius month without any information. I have not downloaded anything or requested for any vodafone services. They are showing in my last deductions that a download has been done namely 'DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE'. which I have not done details can.be seen.from vodafone records. Please solve this fraudulent activities of vodafone just to harass people. They are being so unlawful. And evn taking to customer they didnt respond rightly just said we hve to careful while using plan .recently today also.deduction 15 rs was made where i was tryinv to get 5 rs per day plan on complaing to cc they said they cnt do.anything intsnt click.hv mde this . So cn this problm be solved and i get my bal refunded as i hvnt utilises any of the services .i request vodafone to provide correct n neccesry deduction only. And should respond to customer request .

I have made payment Rs 120 for my prepaid mobile no [protected] on 20/10/2014 at 8:28 PM through net banking. But it has been observed that the mobile phone is found uncharged. Hence I want to know where the problem exists. It is requested to look into the matter. (A.Gogoi)