Vodafone India Complaints & Reviews

I am having a vodafone no. [protected] . And I am facing a problem with this sim. I recently used this no. For roaming. I activated roaming pack of rs 32 . still Balance has been deducted from My sim. I again activated rs.5 roaming pack Two times. Still balance has been deducted. I am thinking of moving this issue to consumer Court.. And vodafone is providing a low standard Service. And it is cheating with people.

I have been loyal to Vodafone from last 7-8 years and never complained about the billing and other charges. It is first time I raised the valid and genuine concern for some unreasonable download charges and they are not at listening to the voice of customer. They have charged me for some download activity on the night of 08/10/14 and no one was using the phone at that time. Infact, I even don’t know the meaning of those packs. 08/10/14-23:47:46 hello1_tvallsouth_ 00 99/-

Today your company deducted Rs.32 from my account without any information. i contact your customer care Sh. Rakesh Kumar and then Sh. Dharmveer attended my call but they didn't have any valid response. they said that i have activates roaming facilities but it's false information i have not used keypad of *32# kindly return my amount otherwise i will have to go to TRY/CONSUMER COURT and i am also thinking to PORT out from your company to airtel

my number is [protected] & [protected], i got a call for bill payment and the telecaller said kindly pay the bill to us not on vodafone store..i agreed and said to send person but no one have come to me for bill collection and again some other agency after 5 days calls up and say kindly pay bill to us pls dont pay at store...because of this my both number got barred due to non bill payment and after requesting for some waiver...some other person calls and say he has waived 500 on each number...but still no have come to take the amount and 500 is not waived...kindly look this matter and call on alternate number [protected]

My son mr sandeep kumar, presently 2nd year student of m. Tech in iit-guwahati (Assam). He is having sumsung mobile phone with dual sim card facility. In which he is having 2 sim cards with
[protected] of orissa number and [protected] of assam number.

During his visit to arunachal pradesh - he lost his mobile. I have contacted vodafone care no - 111 for odisha from [protected] of vodafone orissa at around 12.00 noon on 24.10.2014 - miss madhusmita attended the call and resfused to block the orissa no - [protected].

Immediately i have contacted vodafone care of assam - [protected]. The person who has attended the call from my phone - [protected] of vodafone of orissa. He assured to block my son's assam no - [protected]. This should be what i have expected from vodafone.

Again at around 12.05 pm 24.10.2014 from [protected] of vodafone i dailed 111 one girl attended the call even after explaining everything. She also refused to block the cell number.

It is very suprised that - there is no jsutification for resufing for blocking the number
This call is recorded in my mobile - i can produce you recording version.

Please block both the number of my son immediately - to avoid any future complications
After returning from arunachal pradesh he will apply for duplicate sim card from guwahati assam.

Please take appropriate steps agai9nst both the girls for their non cooperation.
And guide me the procedure for obtaining duplicate / replacement sim card for orissa and assam numbers.

A mohan rao, [protected] mohan.[protected]@bankofindia.Co.In

hello, my vodafone mob. no. [protected] i got deduction of my account balance for no cause from vodafone mobile. when i browse the internet on my phone it automatically redirect to a site and activate the services, then i get charged for rs. 30 sometimes rs 11 like that i have been lost 50 to 100rs in this. and when i call them and register complaint they didnt give me a refund like they dont care. their customer care exicutive dont cooperate with customers nicely. this vodafone company is making a durt in india. they deduct the balance for not giving any service and making billions of dollars. bloody uropean company.

Hello sir my name is nagendra singh my mobile no. is [protected]. I am suffering from internet problem. The speed of internet is approx 2 to 8 kb/s. I had earlier complained on this but i found no any solution on this big problem. Kindly do the hopeful and needful on this.

I HAVE VODAFONE POSTPAID NUMBER [protected] . I AM FEEL LOT O[censored]PSATE TO HAVE THIS SERVICE PROVIDER . SO POOR SIGNAL / PHONE DISCOONECT/ SERVICE BARRED / AND ALL TYPE OF BAD EXPERIENCE I GOT . I PAYING BILL FOR THAT FOR THREE MONTH, WITHOUT USING PHONE .

I have a vodafone postpaid connection [protected]. In the monthly bill for the period Oct 2014, I am charged Rs.99/- under an item "download". When I called up the customer care, they said a file has been downloaded named hello1_tvalls****** for which Rs.99/- were charged. When I asked them what this file is, they had no idea. They said it could have been a chargeable item which I may have downloaded from a website. However, I did not download anything that was chargeable to my carrier. I have a 3G datapack of 1gb, and my data limit had not exhausted. I am sure they are over-charging me.

This issue is with the current billing (Sep, 2014) of vodafone no([protected]).First of all i had 2g internet connection and after they launch 3g here we observed that they almost muted the service of 2g.Furthere, after many conversation they told me to migrate to 3g.In the first billing itself i have many doubts from how they prepare the bill to exorbitant charges leveraged on 50MB(351rs) of extra uses(this extra uses billed from vodafone and they even not intimated me before).I tried to drop an email on corpcare.[protected]@vodafone.com but no use .They always tried to call me rather than replying the mail (except one instance ) and it shows there attitude towards customer.I am sure there are lot of behind the seen malpractice's in terms of billing which still persist and they always ignore it by saying customer was not available at call.They always ignore mail and never reply it back for the obvious reason( do not want to leave any proof). Please help me on same. please find the copy of email with set of queries: Hi, I am one of the vodafones old customer and been recently migrated to 3g from 2g. After migration i have received 1st bill and that itself gives an impression to switch to other vendor ASAP. But before i do that couple of queries . Query1) why my bill is showing 1299rs instead of my monthly rental 299rs ? Please refer screen1 in attached doc. Query2) It’s been communicated over phone that my rental will be 100rs instead of 150rs for the 500MB of data uses but in bill I could still find 150rs.why? Please refer screen2 in attached doc. Query3) My extra uses charge is 351rs.Why I was not informed when uses were crossing the threshold? Please refer screen1 in attached doc. Hope to get this issue resolved as earliest for the smooth payment of bill. Regards

I have applied for MNP from Tata Docomo to Vodafone in a Vodafone store in Poonam Nagar, with valid proofs. They said it will take 7 days to migrate network. Still no migration happened and no one from Vodafone contacted me giving any specific reason for the delay. I request you to address me on this issue.

I called from my brother's number, and the person who answered the call and told me like your brother name is so and so...what the hell, how do they have the rights to know the name of an unknown person. This is very bad from the Indian Vodafone service.

My vodafone number [protected] shows full network in my area, still I am not able to make or receive calls, facing the same issue with 4 other vodafone numbers in my family, the customer care from vodafone are not keen on addressing the issue.

2nd complaint - Again this month, they have billed with me for some stupid problem of theirs, claiming that I downloaded "wapvilla", which I definitely didn't, like last month. (I have already posted my complaint above as 'Irritated Vodafone Customer') I'd like to gladly inform you that I have put my port request. It was my mistake that I ever took the sick Vodafone Connection.. CHEATS, FRAUDS, ...#@%!$#%!@!!! I really hope & pray that every other Vodafone customer also ports away from ur network, and that all o[censored] will loose ur jobs for cheating so many people around the world. And that Vodafone gets doomed.. As I remember it, Hutch connection were facing problems, and Vodafone bought Hutch.. Now we see why you mobile companies face issues.. U think u r smart by cheating educated people..?? Thankfully, we do read through our bills.. Its not a matter of amount, as to how much False amount u r trying to steal from people. Its about Integrity.. U people r cheats, and Corrupt. N I hope Vodafone goes down d gutter..! - TOTALLY IRRITATED (soon-to-be-Ex-) VODAFONE CUSTOMER. Last month's complaint : In my Vodafone Postpaid Bill for September ( on Number : 808****678), Vodafone has charged me an additional Fake amount of Rs 49, supposedly for some download that they claim to have happened on my phone. This is incorrect. Because firstly, i have an Unlimited Internet Plan (3G_Connect_375). Secondly, The download time shown is Afternoon. During afternoon i am always connected to my office WiFi so I dont use my net pack at that time. Also i have all nevessary security measures to block pop ups and unwanted downloads. So please do not say again that I have downloaded this. The name of the downloaded Content mentioned is, wapvilla_ppd. I dont have anything like that on my phone. I have all the details of all downloads on my phone since May 2014. I can provide screen shots of them if required. All of my downloads, are free small content, and nothing of which need to be charged. The amount may be small, but I do not intend to pay a single penny other than my own usage, if Vodafone just wants to cheat the customers. The same Fraud activity has been done for several of my friends bills as well. They have all reported a fake charge of Rs 49 or 99 for some download that hasn't happened on their phone. I have proper information that Vodafone has used this same tactics to cheat several others customers from various places. Some of the Content names shown as "Downloaded" are "wapvilla_ppd" charging Rs 49, "shotformat" charging Rs 99 etc.. Vodafone Customer care is so utterly Useless and all they reply if we call up and complaint is that "Their Vodafone Billing systems are correct & up to date, & that there is no error". What about the 100s of people who are complaining everywhere with the same download content name & amount. This is highly unprofessional for such a big Telephone Network Company, and I'm sure they will not last long if they intend to Fool customers like this. Thanks, Irritated Vodafone Customer.

It's been happening since half a year that I am continuously facing problems with my vodafone post paid number. Its started with a wrong info. of plan given to me by one of their representative due to which I paid INR 6, 000/- for a month where-in my monthly usage never crossed INR 2, 500 in the last 2 years. Then a few months back I requested to deactivate a plan on my number, the rep said it will be done but it was never done and was included in my bill and I had no options other then paying. And now also I get a bill in which they say that I have consumed 3G Internet worth INR 750/- and about which I am sure I havn't. And when i asked them to give me the details about my Internet consumption teh rep says in a very rude way that "Jab mai bol raha hu aapne kiya toh kyu nahi maan rahe" It means these people can do anything they want to do and we costumers have no right to investigate. Every time they say "Hum iske liye shama chahte hai" but it doesn't save our money. Despite of all the problem that i faced I have been a customer of Vodafone since last 2 and half years because they give good network but it does not mean they have all the rights to loot us and now as they have crossed all their limits and I will definitely QUIT VODAFONE. Because I have no clue whether is there any LAW to protect the customer against such situations because in these cases we generally don't have any proof to prove them wrong. Please I request you all and the concerned people to guide me in this situation. Vince Pai

Dear Sir/Madam, Below are the screenshots of chat with ur representative. Please take necessary action against Rajeev of Jalpaiguri Vodafone store at ur earlest. Mobile number of Jalpaiguri Vofone Store Rajeev : [protected] & [protected] Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Muzaffar}Good Evening! I am Muzaffar. How may I help you? {Suddhasatwa mukhopadhyay}my vodafone signal tower is not showing since evening. i have restarted my phone several times but it does not work. also i could not select manual network it says not allowed. what is the reason behind that? {Muzaffar}Please be online . {Suddhasatwa mukhopadhyay}ok {Muzaffar}Thank you . {Suddhasatwa mukhopadhyay}please let me know the reason. may have missed several missed call since evening. {Muzaffar}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {Suddhasatwa mukhopadhyay}ok {Suddhasatwa mukhopadhyay}dob 6th december 1976 {Suddhasatwa mukhopadhyay}email address [protected]@gmail.com {Suddhasatwa mukhopadhyay}alternate number [protected] {Muzaffar}Ma'am, let me know the monthly rental as your mail id is not matching {Suddhasatwa mukhopadhyay}how it is possible {Muzaffar}Ma'am, it is not matching . {Muzaffar}Please let me know the monthly rental ? {Suddhasatwa mukhopadhyay}i took this connection from ur jalpaiguri store {Suddhasatwa mukhopadhyay}499 {Muzaffar}Thank you for the details . {Suddhasatwa mukhopadhyay}one trainee named mr. rajeev gave me this connection {Muzaffar}Ma'am, as I checked the details your number as been suspended due to the pending of your documents . {Suddhasatwa mukhopadhyay}i can give u ICCID and IMSI NUMBER also {Suddhasatwa mukhopadhyay} can send u scanned copy of my doc now {Muzaffar}Ma'am, you need to again submit your document to the vodafone store from where you had buy the SIM {Suddhasatwa mukhopadhyay}for ur information today evening they called me and told that xerox copy of my voter card is not properly visible {Suddhasatwa mukhopadhyay}i gave them my original voter card they scanned that {Muzaffar}Ma'am, there is the mistake kindly take the color xerox on which you photo is visibel {Muzaffar}*visible {Suddhasatwa mukhopadhyay}after that when i asked rajeev about the reason he said that all my offer against my number is being updated {Suddhasatwa mukhopadhyay}and my phone will be active by 11 pm tonight {Muzaffar}However as per the system your number is suspended due to the documents only {Suddhasatwa mukhopadhyay}it is very painful that ur representative misguided ur customer like this {Suddhasatwa mukhopadhyay}im suffering a lot {Muzaffar}I am extremely sorry for that . {Muzaffar}However you need to resubmit your document . {Suddhasatwa mukhopadhyay}look what i have feel that ur service is very poor {Muzaffar}No Ma'am, {Suddhasatwa mukhopadhyay}im male person. however if i resubmit my docs again tomorrow morning how can u assure that my connection start immediately {Muzaffar}Sir, be rest assured once your document get submit your service will get active . {Suddhasatwa mukhopadhyay}submit to whom jalpaiguri vodafone store or ur office {Muzaffar}Sir, kindly submit to the vodafone store {Suddhasatwa mukhopadhyay}if this things happen repeatedly i have to switch over to airtel {Muzaffar}Sir, be rest assured this thing didn't repeat . {Suddhasatwa mukhopadhyay}and legal complain against you {Muzaffar}Okay Sir. {Muzaffar}Please confirm if you are online? {Suddhasatwa mukhopadhyay}im a member RTI {Suddhasatwa mukhopadhyay}yes im online {Muzaffar}Is there anything else that I can help you with? {Suddhasatwa mukhopadhyay}tell me the procedure to complain against the person of vodafone store for whom i have suffered a lot {Muzaffar}Sir, I can raise the complaint for the same . {Muzaffar}please let me know what should I mention ? {Suddhasatwa mukhopadhyay}u do it from ur side. let me know the procedure from our side {Muzaffar}Sir, you can send the mail . {Suddhasatwa mukhopadhyay}I reinstate that all the team members were passing the bucks to safe guard them selves. {Suddhasatwa mukhopadhyay}mail id? {Suddhasatwa mukhopadhyay}tell me the mail id {Muzaffar}Sir, your complaint number is [protected] {Muzaffar}And you will get the call for within 22-Oct-14 18:00:00 {Suddhasatwa mukhopadhyay}how can i check the status of my complain? {Muzaffar}vodafonecare.[protected]@vodafone.com kindly mark a mail with the registered mail id and you will get the revert within 48 hours {Muzaffar}Sir, you will get the call . {Suddhasatwa mukhopadhyay}ok i have copied all the screen shots of this chat and will send to my legal solicitor {Muzaffar}Okay Sir. {Suddhasatwa mukhopadhyay}Mobile number of Jalpaiguri Vofone Store Rajeev : [protected] & [protected] {Suddhasatwa mukhopadhyay}ok bye {Suddhasatwa mukhopadhyay}sorry to bother u With Regards, Suddhasatwa Mukhopadhyay Cell : [protected], [protected]

Respected sir My name is Nagendra Singh and my vodafone no. is [protected]. I am suffering from many problems on this no. from last month. When I enable data connection on my mobile sometimes the symbol of E or G not come. I left enabled data connection for whole day but there is no response. If the symbol of E appears then the speed of internet becomes too slow approx 2-4 kb/s. I complained about that to customare care they said that they had registered my complain. They responds on this but my problem still not solved. Sometimes networks not works. Kindly do the hopeful and needful on this matter as soon as possible. THANKING YOU.

Hello Vodafone KolkataThis is to let you guys know that Vodafone was supposed to give me back a talk time of Rs 673 which was an international roaming promo that they didn't activate. On 16th Oct, they wrote to me (Case ID: [protected]) that I will receive the full amount as refund.[protected][protected][protected][protected][protected][protected][protec...⇄ we wish to confirm that we are arranging for a talk time adjustment of Rs.673 in lieu of activation of roaming promo and the same will be credited to your account within 17/10/14.Rituparna Banerjee[protected][protected][protected][protected][protected][protected][prote...⇄ they have written to me that they have given a 3G data benefit on Rs 673 which is absolutely false.[protected][protected][protected][protected][protected][protected][protect...⇄ would like to inform that you had already received a 3G data benefit on Rs 673.Hence we are not able to provide the amount .We would also like to inform that on behalf of Rs 675 we had given the benefit of Rs 251 3g data valid till 15/11/14. The service registration number assigned for your correspondence is [protected].Komal Jaiswal[protected][protected][protected][protected][protected][protected][protec...⇄ 17th Oct after landing in India I activated 1Gb, 3G data for Rs 251. This was paid from my pre-paid balance. I would request senior Vodafone officials to look into this issue. Hoping for a resolution. RegardsNiloy Naha[protected] On Thursday, 16 October 2014, <vodafonecare.[protected]@vodafone.com> wrote: Dear Mr. Naha, This has reference to your email dated 15/10/14 regarding activation of international roaming for your Vodafone mobile number [protected]. We sincerely regret the typographical error. We would like to confirm that the international roaming services for the mentioned number has been activated w.e.f 14/10/14 on the basis of you request. Please be informed that the benefit of the roaming promo @Rs.673 for a validity 10 days can only be received by sending an SMS ACT<>IR1 to 144(toll-free). Hence, we wish to confirm that we are arranging for a talk time adjustment of Rs.673 in lieu of activation of roaming promo and the same will be credited to your account within 17/10/14. The service registration number assigned for this correspondence is [protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Happy to help Rituparna Banerjee Vodafone Care For Enquiries: 111 or +91-[protected] (chargeable at 50p/3min for agent access)For Complaints / Requests: 198 (toll free)Fax number: +91-([protected])E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in

I changed my Sim from Vodafone store and they promise me that my Sim will be get activated with in 2 hours but unfortunately they are not able to full fill their commitments, even their service agents are so care less and casuals, I am feeling very bad about world numero uno telecom operator. This is not the first time I am facing the problem, they always mislead. I am now opting the other operator.

In my Septemberr month bill (20.09.14 to 19.10.14) vodafone deducted Rs.100 for downloading something called myplex_ap_100. I am 100% sure I did not download any such crap. I contacted vodadone via online chat and the reps continued to blame me saying that I downloaded it and that is why I was charged. I told them I did not but they did not listen. I even asked the procedure to cancel my subscription with them but they did not reply. I am very very upset with vodafone. Similar thing happened couple of months back when they charged for some downloads and when I contacted them they never responded back. I want vodafone to immediately fix this download charges issue and refund me or else cancel my subscription. I will look out for some other providers.