Vodafone India Complaints & Reviews

I am customer of your service having mobile number [protected] which was charged on 20/10/14 by Rs.200/- but after 5 days my balance left only Rs.0.14p when I was contacted to your customer care No.198 it was informed me that I have transferred my balance to mobile No.[protected] while I did not transfer any amount. It is also beg to inform that this mobile No.[protected] lying with my son and no any amount was received in this number by any transfer. Therefore it is requested to refund my balance which was illegaly deducted by your company immediately to my mobile No. [protected] other wise matter will be transferred to higher authority

My Internet service is not working from last one month as i have topup with latest internet packs with different data availability but it is not working from last one month and also yesterday evening my balance of Rs. 14 was deduced from my main account without my intimation, i request you to kindly fix the above mentioned problems or else i will go for some other network like airtel or idea which are atleast giving good service than you and one more thing i want to mention here is that i have tried multiple times to contact vodafone customer care but my call was not forwarded. looking forward from you!

We are suffering signal problem at our office complex at Nirman sadan Sector-128 noida but like IDEA and Airtel giving satisfectory services to them. But from last two months we contact to customer cell so many times with reff. no [protected] on 14th.oct'14 mobil no.[protected] but till date condition are remain same.We have at list 200 connection o[censored]seing your services.Please do the needful action on it or we go for portability with the others like IDEA, Airtel.Waiting for your response.

Hi There, My no. is [protected] and i received missed call that no. is +[protected] and when i call back, within 4 sec i understood that this is ISD no. and disconnect my call. Within 4 sec, vodafone deducted my Rs 100 from my balance. I want to know that why such a big amount has been deducted from my main balance. Please refund all these balance and confirm. Thx. My another no. is [protected]

I have Vodafone postpaid mobile no. [protected]. My login ID is [protected]@gmail.com. But I have forget my account PASSWORD. I visited many times in local Vodafone Main Store. But my problem is still persist. Please send me my account password on my Registerd no. [protected] as soon as possible So that I can receive my bill online and make payment online & add/remove new plans online.

I am subscriber of Vodafone service with the number [protected]. I also have a 3G unlimited plan. Last month I got extra download charges each of 49 rupees against download from wapvilla. The customer support told that I must have visited the site and just by mere visit to the site a charge is levied. But the reality is I have never visited such a site and this looks to be a strange way to charge extra money from the subscribers. And from the number of complaints that I see in the Internet this seems to be a regular malpractice from Vodafone. I believe a proper justification needs to be there from Vodafone.

I have been a longtime Vodafone customer for more than 7 years. My relationship numbers are 4.8105.00.00.100189 and 4.8105.00.00.100252. This particular complaint pertains to the number 4.8105.00.00.100252 which has Mobile Internet activated, which was done recently. I have the 150 rupees 500mb plan activated and I never used to go over the limit. This particular time I was close to that limit when I had to go out of my home state and I knew I would be a few MB over the limit. I was expecting to a few tens of rupees more for the extra usage which was 10mb over the limit and amounted to a total usage of 510mb. So imagine my surprise when I saw my statements a ew days back and I was charged a whopping 850 rupees extra for those extra 10mb without any warning whatsoever. Granted there were one or two missed calls from Vodafone CC that I could not receive, but at least the courtesy of an SMS intimation that I would be charged that much extra was in order. I could not even unsubscribe from the service from the Vodafone My Accounts website. From the name of the plan it looks like the plan is a promo offer from Vodafone which they tacked on to my mobile internet without my knowledge and I have the privilege of paying them 850 rupees over and above my usual 150 rupees plan. I would not have minded an extra 50 rupees, 100 rupees even, but to pay 5.5 times extra over my usual rate for 10mb extra is ridiculous. But their "promo" has worked. It has promoted how they take their loyal customers for granted and do whatever they feel like to milk them out of money whenever they feel like. This unfair business practice of theirs has me considering ending both my postpaid relationships with them when I get back home.

Hi All, I would like to make a serious complaint about the service getting from Vodafone. The call center is not customer caring though they say that they care in their advertisements. 1). From last 3 months addition charges add in my Vodafone bill, after confirming the details from CCE extra uses in Internet downloading which never done from my end. 2). I called in your Vodafone care more than 10 times in last 3 months to send my bill hard copy in my address but still not receive. Every time giving me same excuse no request generated in last time, so that I am raising your request now you will get receive bill in 7 Days. 3). This is regarding the complain about the supervisor to whom i spoke with from Last 3 months. The supervisor lacked soft skills handling escalations. a) He did not Listen to me patiently. b) Holding the call for more 10 mints without any reason. Also hung up the call during Hold. c) Did over talk on me and came to conclusions even before i could complete the sentence. d) Had usually attitude and did not behave professionally. We as customer like to be given at least little priority and need to resolve the issue at first point of contact instead to close the complaints without even resolving it. Best Regards, Manish Jaiswal

Team Am using this number from 2006. Recent days there many deductions regarding some service activation. My last deduction in this number was 99.00 taken. I spoke to your executive who is tl called suresh. I clearly said I have not activated. I have received only a message named mydallas something like that. He was then telling that he will refund half of the amount. When I asked for why should you give only 50 percent amount he spoke very irritating and irresponsible which I have never received in your service for all those years. Finally he said he will not refund and spoke like some stupid and he had cut the call. Excutive name suresh Place coimbatore Your immediate action required on this or else enough of your service and I may move to someother network. Written this mail in a very frustration on your service. Expecting a solution unbaised and please take necessary action on the executive. In the response of your side I may continue your network.

Dear sir, I am vodafone prepaid user. My no is [protected]. On 23rd of october i was charged for some service which i never activated or downloaded. My last deduction showed "Rs 99: DNLD-HELLO1_TVALLSOUTH_99-HELLO1STORE". Now when i called customer care, they were unable provide the explanation. This has been second time that i have been charged Rs 99 amd no proper explanation was given. My internet pack was active too and i used only whats app and hike messengers on diwali. Then how come this much amount was deducted. I hope to get proper answers or send me the procedure to port the no. I am fed up of these deductions. Bhimsingh bohara

i am a vodafone user and my no is [protected]. I have been charged 30Rs for "mobilart value pack" which i dont know what the hell is. And customer support also dont know what it is. It has been done few times earlier also. Please let me know what to do or help me out.

On[protected], Rs 49 have been deducted from my prepaid balance. When I called customer care and asked the executive about the reason, he told me some wallpaper has been downloaded though no such activity had taken place. I have my internet pack activated in my vodafone number. This is really annoying. The customer care executive also refused to refund the money. If this will not be resolved, I will quit vodafone and tell my friends and relatives also to do the same. My email id- [protected]@gmail.com

RESPECTED SIR, THIS IS TO INFORM THAT FOR MY NO [protected] AMOUNT OF RS 31 GETS DEDUCTED FOR 2ND TIME ON 27 OCT 14 AROUND 9.50 AM FOR FREE ROAMING INCOMMING SERVICES INSTEAD OF REQUEST MADE FOR STD 35P FOR RS32. ITS HAS BEEN DONE BY USING *121#. ALTHOUGH I HAD COMPLAIN SIMULTANEOUSLY FOR THE REFUND BY NEITHER THEY REFUND MY MONEY NOR REGISTERED MY COMPLAIN. THE UNIQUE THING OF COMPLAIN WAS ALTHOUGH I HAD USED THE FOLLOWING STEPS. *121# 0 (FOR MORE DETAILS0) THEN OPTIN NO 4 SAYS PRESS 1 TO ACTIVATE OR NO 2 FOR 5 OPTION OF FREE ROAMING INCOMING. ALTHOUGH I PRESS 1 BUT THE SERVICE OF 2 GET ACTIVATED. AS I WAS IN DESPERATE NEED OF ACTIVATION THE STD CALL AGAIN I DID THE SAME PROCESS AND PRESSED ONE TO ACTIVATE STD 35P FOR 28 DAYS BUT ITS COMES ON SCREEN YOU ARE ALREADY WITH THIS OFFER WHICH WAS FOR INCOMING ROAMING. I AM TOTALLY UNSATISFIED WITH THE SERVICE RENDERED BY VODAFONE FOR URANAMOUSLYL DEBITING AC BAL FOR OTHER SERVICE AND NEITHER REGISTERING COMPLAIN NOR REFUNDING MONEY AS IT HAD HAPPENED SECOND TIME. PLEASE LOOK INTO THIS MATTER REGARDS SHAKIR KHAN

VODAFONE, THE BIGGEST SUCKER COMPANY IN THE WORLD. BECAUSE I TIRED OF COMPLAINING AGAIN AGAIN AND AGAIN. THE THERE IS NO RESULT FOR THE PROBLEM AND THAT IS MY INTERNET SPEED SLOWS DOWN DAY BY DAY. MY MOBILE NO. IS [protected]. WAITING FOR FINISH MY DATA PACK. THEN I WILL PORT MY NO. TO AIRTEL. I DONT LIKE SUCH A LOOSER COMPANY.

This is Misriya, a vodafone customer. Phone no is [protected]. Mail ID is misriya.k.[protected]@gmail.com I wish I would have never taken a Vodafone Postpaid plan in my life.. As visible from the attached screenshots, this is what happened to me. Please take necessary actions ASAP: On 11th Aug, I got a call from my relationship manager named Rajesh, asking whether I have any complaints with my vodafone post paid 99 corporate plan or not. Then I told him that my monthly bill amount is coming nearer to 2500 on an average, since I use STD calls largely and I want it to make to less than 1000. I asked his advice for any such plan, which can help me to reduce the bill amount. He suggested to take up a 666 RED plan, which will have 1500 (Local + STD) and 1.5GB 3G Data plan. He promised that, if i am going ahead with this plan, definitely my bill amount will come only below 1000. I asked him to do that plan for me. After this, I got a message saying that a complaint is logged with ID [protected]. Next month, I was eagerly waiting for my bill to see the lesser amount, but again i got it as around 2400 Rs. I was shocked and when i went through the bill, i found that instead of 666 plan, the plan in the bill is 1599. Called the Customer Care number immediately (333). The same person attended the call, since he is the relationship manager for this number. I explained him the problem and he assured me that this is the mistake from their side and they don't have to pay this much. After doing the deductions, he asked me to pay only 875 rupees out of 2400 Rs. I paid that amount via online. Complaint ID for this one is: [protected]. I asked him to send a confirmation message regarding the amount, but he refused saying that they cant send a message for this. After this, I started getting calls for not paying the full rent and I got about 20 calls to pay a due of 811 Rs. Whenever I got this call, I asked them to check my account and explained the same story and then they will disconnect the call saying 'Sorry Maam, mistake happened'. Since I got these calls frequently, again I called 333, to make sure that i am not missing anything and they assured that I have made my payment properly and I can ignore the bill payment related calls. After all these, Suddenly, on 11th of October, my SIM got disconnected and i was not able to avail any service. Since the SIM is not working, I did a Live Chat with a Customer care lady named Aaliya, as seen in the attachments through Vodafone Site's Live Chat option. This was on 24th of Oct, the complaint ID is [protected]. She assured me that the connection will be restored and my issue will be resolved with in 25th October evening. I shared my other number also to her([protected]), to make sure that proper communication is happening. I didn't get any updates till now. Still, my SIM is disconnected. In the middle of all these, I got a new bill for October, which again is 2035 rupees. This bill is also not correct, since they have added the previous month's remaining balance in this bill. I am seeing two types of rent in this. I owe an explanation for this one also. I am frustrated with the sort of service I am getting from vodafone customer care. It takes a lot of time to explain these problems to each and every customer care assistant and finally it results in nothing. Moreover, Please provide justice in calculating the bill with right amounts. I am ready to pay the right amount, But not ready to pay a false amount. My service is disconnected for the past 17 days. Its affecting my business. Please do the needful ASAP. Please also make sure that I am getting the rightly calculated bill for the upcoming months.

Hi Team, Writing this mail in utmost frustration. 1st Issue, I Vijay Kumar S a customer with Vodafone for the last 10 Years have been noticing that i am being charged for the so called transactions which i have not done or authorized. I have been charged 247 rupees for the same. If i have to purchase an app/service i would use my credit card/debit card who are you guys to charge me for the same, I am frustrated & shocked with Vodafone using these cheaper tactics to loot money from customers by partnering with online fraud sites. We subscribe for internet packs for accessing sites required while browsing off late we get some pop ups asking if you want to enable service we click no or close it straight away and get a message stating so much amount is charged. I want the complete refund of 247 rupees. And the same will be taken care legally.Today i got an sms from "my dala" stataing 99rs will be charged & credited as points which i have never bought & will not be paid. Stop partnering with fraud sites & looting money.2nd Issue, I have been on 199 monthly rental and all of a sudden i see a change in the traiff plan rental to 249, which was never informed through any communication media, I as a customer had to be informed and taken approval as per the policy so need a refund and take this is a final warning. 3rd Issue, Hire some professional & customer oriented people in vodafone stores, they dont listen to what the problem is about, behave unruly & unprofessional. Rajajinagar store has some people who are not fit to be in their jobs.So in total i need 100 + 247 and possible 99 i got the sms today to be refunded asap. Note : Vodafone is stooping to a very low tactics to loot money.I will not be paying any charges towards downloads which i have not approved.Be ready to face some legal action ill be initiating against you. Regards, Vijay-- [protected]@gmail.com Phone # [protected]

I requested for new tariff plan ST_CR_MV_E_Connect_299 (3G) on 16/09/2014 to my number [protected]. And I also received a SMS saying that the new plan is activated on 19/09/2014. But, in my bill i see that a different plan ST_CR_MV_E_Connect_249 is activated. Due to which i have been over charged in Sep 14 and Oct 14.

I recently changed my plan to ST_CR_MV_E_Connect_299 on my postpaid connection [protected] on 19th Sep 2014. In the monthly bill for the period Oct 2014, I am charged Rs.99/- under an item "download". When I called up the customer care, they said a file has been downloaded for which Rs.99/- were charged. I have a 3G datapack of 750MB, and my data limit had not exhausted. When I asked them what this file is, they had no idea. In the past I have downloaded from many websites but vodafone haven't charged anything.

Hi, I am a vodafone user and since last 10 days I am getting a notification while end the calls as I will get Rs 325 talktime on recharge Rs 300 but unfortunately I didnot get and called customer care 4 days back accordingly, they said will get it within 4 hours but I didnot get yet and instead they have blocked me to call them again. Please help me out from this and provide me justice. Attached is a copy of proof. Regard, Bibhudutta. Mobile no - [protected]

Hi I had purchased a mobile multi device Wi-fi on 5th September, 2014 from Vodafone. The no. is [protected]; IMEI No- [protected]. The device is supposed to give 3G speed, however from the beginning it has been very slow in my residence at Building K4, Flat-3, 2nd Floor, Sector-16, Vashi, Navi Mumbai. I can hardly work on the internet with this slow connectivity. I had lodged multiple complaints with Vodafone customer care, however, there has been no resolution to my problem. The customer care executives has even said nothing can be done & they have no plans of setting up any tower in the vicinity for the slow network problem, it may take more than 6 months for resolution etc. Request you to look into the whole issue & resolve. I has specifically purchased this device expecting fast 3G connectivity for internet & such responce from Vodafone is least expected & not acceptable. If the company is promising 3G speed & charging extra for the same, they should comply in their service & such kind of responce is just not acceptable. If Vodafone does not have network connectivity in Sector-16 in Vashi, why did they not inform me while selling the device? Regards, Amit Sarkar M-[protected]