Vodafone India Complaints & Reviews

Hello, My Vodafone no. is [protected]. In my last month bill for the period 01/09/2014 - 30/09/2014, I was charged Rs. 75/- for a download pack vuclip_india, which I didn't activate at all. It was charged on September 4th, around 12:43 am. I was browsing rediff.com at that moment. I didn't even download anything at that time. I called customer care several times, every time they finally say they will check with their officials and let me know. But, they send out mail immediately saying the item charged was genuine. I asked them to provide me the amount of data consumed through that pack, which determines the actual usage of the pack. When I ask them about it, I'm not getting any responses. Even the itemised bill didn't provided the data usage under the pack. It's unfair to bill me for something I didn't use at all. Why do I have to pay for download pack which I didn't use at all. Anyways, I paid my bill on 19th October, as it was my last day to pay my bills. I believe that as a Vodafone customer I hold the right to know and dispute a charge which I believe is incorrect. Looking forward to a prompt response regarding this matter as it is becoming a pain for me to continuously follow up on this issue. Really disappointed by Vodafone and their customer service representatives. alternate no. - [protected]. Thanks in advance, Satheesh

Why are you not brand conscious anymore. A random guy calls me today to inform about my increased Due amount, which i am quite aware of, since I knew I was roaming and would be on ISD. firstly, I don't get these calls every month, on the other hand, you keep increasing my limit, but u call me to tell me, I have a bill to; pay ~4k, which is 20% of my limit and I am not a defaulter. Secondly, the people who handle the phone have ZERO courtesy and CUSTOMER SERVICE. I asked what is the reason for the call, and you don't need to call me, they just hang up, without a thank you or absolute no words.call received from # +[protected] at 14:25 on Oct 20th. I have complained previously about your poor service by sending a Survey question at 1AM. You guys are no where close to what your brand suggests. This is pathetic. Please work on it, else you will continue to lose customers. You can reach me on [protected]

I have been a Vodafone customer for more than 10 years now, right from when it was Hutch ! I got a bill generated for almost 9.5K last month, which I didn't argue upon seeing my data usage. But Vodafone failed to understand it's very difficult to pay the entire amount in one go and hence I have been paying it in parts. In spite of that what I get is a disconnection of outgoing calls and messages and a million calls from the call centers harrassing me to pay my entire bill amount !! What kind of treatment is this for such a loyal customer ??? Vodafone is getting worse day by day in their Customer Service.

Hi Team, Please check with vodafone regarding the issue that i have done recharges twice but balance got deducted and still i could not get any benefit. 1) Rs. 21 recharge, it said it was for roaming free in UP, bihar etc but could not get it .. and my balance was deducted.

I had deactivated the ISD service and the same was confirmed via SMS. Even after that I was able to make ISD calls. This is a breach of system and I would like to be refunded for all the ISD calls I was charged since the service was deactivated. My cell phone number is [protected] Regards Abhijit

In Bangalore use to get 2g pack with 30 days validity.. But now there is no 30 days pack only 28 day pack is available. In 3G you are offering 30 days pack. This is cheating as in Bangalore the 3G connectivity is very bad and slower than 2g it drains my mobile battery. You are forcing the customer to switch to 3G even when u know u have a bad service in the region this is unfair practice. Will have to port my number to other operator if this continues for long.

I had corporate plans for two of my vodafone connections - I had been using this connections for almost 10 years now. Recently I had 2G plan additionally charged in my bill (Rs.199/-) - I called customer service and lodged a complaint (#[protected]) for refund as we didn't request for 2G plan nor provided any consent to add the service. The complaint was later closed saying that they had informed us through SMS; and when I asked why they didn't send an email or mail post the representative says that I should have read all the SMS from them and it is my fault and that there won't be any refund. I couldn't do anything - other than deciding to close these connections and log this information in this website.

Hi, I am a vodafone customer. I have been charged Rs. 190 for downloads which I have not done. Further, I have VF mobile connect 5GB download free. i was used only (0.52 GB) so I don't understand why this download charges? If I activated and downloaded these facility why I have not received any messages form Vodafone. vodafone customer care is saying, they don't have any relation with any of these packs. If they don't have any relation, how below charges are added to my billing. Details of links and charges are as under: hello1_tvallsouth_30= Rs. 30 myplex_ap_100 =Rs. 100 mobilart_valuepack=Rs. 30x2=60 I have not downloaded any of the above links and tried to complaint over mail, but the customer care was unable to give me any proper reply and closed the my request without giving proper answer. Relationship no. 5.22973.00.00.100317 So either this forum or consumer court but I need to do something asap? @Vodafone India: please resolve this Billing issue ASAP...I am expecting +ve response from you.

my name is altaf & my vodafone no is [protected]. my problem is like some hindi film drama so i will explain it like film story my vodafone kahani start 11 month back approx i got call from some gallery sir we have some sp. no free of cost ...e t c ... as telecaller speech ... one of executive come to me n explain good plan n bla bla... as u know how they attract customer ... he said sir 199 ka plan hain but we will give u this in 99 only & us me 300 minute free milenga 300 sms free honge ... i was agree then he is given me sim without any deposite 15 din baad sim not strat complaint many time they .said sor it's some error wo no ki si aur ke naam pe hain kuch problem hain ...bla bla bla ... pls aap dusra no choose kar lo. i said ok no prb let see this sim [protected] strat in 4 working day after all the formality completed i was quite happy that i got good plan that time my billing address was mumbai no 3 parsi galli dhariwala building that time i was working in some private company in airoli navi mumbai i got network prb at my office from 1st day then i complaint to customer care they said ki yahan tower lagne wala hain bahut jald aap ko service milengi after month same story after month 2 month i convert my sim postpaid to prepaid then 1 month latter i left the job thats y i plan to go gain for postpaid plan i talk with same guy month latter he said sir ap ko same plan me dilwa dunga don't worry .. then again i got postpaid sim on same no but this time billing address is change it's bandra east navpada mahimi manjil 49 haji suleman . after few day i realise that i have same prb previous but now it's at my new home address (same as Billing address) same story on complaint same ans sir yahan tower ki prb hain naya tower lagne wala hain complaint more than 5 time. infect some technician visited my place also but no solution .i never get any bill at my billing address when i apply for duplicate bill that time i got bill twice . then i finally decide to port out this no to some other provider like reliance or aircell which network i am getting at home . now new story start from hear on 30 sep i got my mnp code gone to some gallery they not accept that they said this is wrong code i talk regarding this with customer care i convince to other provider for this but my form is rejected second time i got mnp code on 17th oct . this unique porting code also not accept by other provider they r saying this is wrong code then i visited bandra west vodafone gallery there i waited in queue for 3 hours approx becoz of rush any way there i got to know that this is right unique porting cod but your sim is corporate account so u need some signatory latter of that corporate company authority. i hope u got my all the prb, i don't want any media publicity or don't want to create any drama i just want help from u guys i want to port my no. as soon as possible for any clarification on [protected] (bcoz as u know my vodafone no. have network prb )

my current outstanding is showing 2250.. vodafone number is [protected].. they have charged me over access for what i have not used... i wud request vodafone to stop playing such games with customers in billing... when i go to the vodafone stores.. they talk to me as if i m nt d customer bt sum beggar asking for refund.. after waiting in queues for an hour and no justice done is really waste of time.. want you to look forward over it.. they have also stopped my service.. i would not pay the bill until and unless i get the correct bill without any extra charges.

I got a new prepaid connection from vodafone store in subject. 1. I was denied payment by credit card and if cash no receipt and also acknowledgemnt for the form. Atlast I struggled for Ack but without a seal. 2.I was given a SIM not in the pack - when asked fake reason like thats an 3g/old card bla bla..., making sure that I dont have the SIM number acknowledgement. 3.Connection was not activated for a week and when a went back, was told SIM card number is not matching 4.I was helped by them saying solution is to request for card replacement and that will deduct 50 Rs. Again denied of the copy of the request. 5.I am waiting atleast will get activated. Learnt a lesson to go legally everytime.

Hi, My name is Harshal Jamdade and my number [protected]. This is my vodafone mobile number and using this number since last once year. I would like to lodge a complaint against vodafone for deducting Rs 77.00 for Tiny TV service which was not requested by me. I have called vodafone customer care 4 times till now and spoke to 4 different advisors and they have disconnected call by putting me on hold. Finally when I got to speak to a supervisor who denied to refund because he claims that his system shows that I have downloaded this service from WAS where I can challenge vodafone that I have not downloaded this service niether I have requested for the one. I have the recordings of all my 4 calls. I would also like to suggest vodafone to hire an educated and literate supervisors and agent as it is really very difficult to explain them how difficult and frustrating it is to call and hold the call for such a long time and after this you get to know that your call has been disconnected. Throughout the call I tried to explain him that I have called him 4th time and I am very frustrated and the charges which are deducted are incorrect as I use a smart phone where I don't need to go to all this services, but the supervisor didn't seem to understand any of this. My Details are Name : Harshal Jamdade Number : [protected] email id : harshal.[protected]@gmail.com City : Pune

Dear Sir, Vodafone Claimed me wrong amount in July'14 Bill of Rs 884.19 and same has debited from my HDFC A/C via ECS on 18th July 2014. After my frequently complaint for wrong Charges Rs 400 refunded to me and adjusted in my Vodafone A/C on 22-July'14. Now Vodafone again claiming me an outstanding amount of Rs 884 and the customer care is saying you did not paid your july month Bill and saying that " we can not check adjustment amount before 90 Days. Request to yoy please ask vodafone to stop playing with customers Regards Sartaj Ahmed [protected] HDFC Payment Refrence No. [protected]

I (RALI SUDHEER KUMAR) MOBILE NO:[protected] HAVE SUBMITTED FORMS FOR CONVERSION FROM PREPAID TO SBI POSTPAID PLAN IN VODAFONE OFFICE, VISAKHAPATNAM JAIL ROAD BRANCH ON FRIDAY TO Mr. VARMA (VOADAFONE CUSTOMER EXECUTIVE). HE HAS TAKEN ALL THE NECESSARY DOCUMENTS AND TOLD ME IT WILL BE ACTIVATED WITHIN 2 HOURS. BUT CONVERSION HAS NOT DONE. NEXT DAY I WENT TO YOUR OFFICE AND ENQUIRED Mr.VARMA. HE APOLOGIED FOR THE INCONVENIENCE AND GIVEN HIS NUMBER [protected] TO CALL HIM. STILL NOW MY CONVERSION HAS NOT DONE AND THE NUMBER HE HAS GIVEN IS INVALID (PLEASE CHECK THE NUMBER YOU HAVE DAILED). DO THE NEEDFUL THING AS EARLY AS POSSIBLE. ACTUALLY I HAVE CONVERTED FROM TATADOCOMO TO VODAFONE RECENTLY. SO THAT I GET A BETTER SERVICE

In the billing cycle 15-09-14 to 14-10-14 of my number [protected], vodafone has charged Rs.30/- for hello1_tvallsouth_ and Rs. 49/- for wapvilla_ppd on[protected] . I have neither activated any service or downloaded any content. It seems vodafone is checking whether the customers cross check their bills or blindly pay the bill amount. It is requested to make the necessary corrections in the bill.

My name is Pankaj Shinde and my mobile no is [protected] VODAFONE given me promotional offer 2 months 3G data at Rs.225 and after two months they have charged as per their default plan even though I confirmed with customer executive that i want my 99/- plan rental for internet from 3rd month at the time of activation of this 3G plan for 2 months. Earlier also when i activated this for 2 month that time they have activated my rental 99/- plan for Internet from the 3rd month then why not this time??? Now they are telling me that the bill is right and you have to pay this 2188/- bill, but according to me they are cheating on customers by giving this 2 months promotional plan they charged huge bill from 3rd month. I already confirmed with Vodafone callers about this even though this happens. Please co-operate as waiting for your prompt reply.

Hi Team, Please help me. Vodafone is deducting chanrges Rs 99 for some MyDala service which i did not avail in the VAS. Infact I have not enabled any VAS. I have only enabled GPRS services. When checking with customer care they told they can not do anything on this and there is no way to stop this.

Dear Sir / Madam, This is to bring your notice that I have tried to recharge my vodafone prepaid mobile no [protected] on 10th Oct'2014 through my wife's ( Bandita ) SBI net banking for Rs 500 /- But unfortunately recharge did not happen but Rs 500 has been deducted from Ac/ But now Vodafone customer care is refusing about the transaction and they are telling me that no amount has been deducted . Kindly Guide me . It is really absurd and cheating on customer by vodafone . I want justice and my money back . Transaction details -- SBI Ac Statements copy of My wife Mrs Bandita Kabiraj Account Name : Mrs. BANDITA KABIRAJ Address :1823, HILAL NAGAR, MASJID ROAD 10TH CROSS, 3RD BLOCK, HBR LAYOUT, NEAR BDA COMPLEX, BANGALORE-560084 Bangalore Date : 17-Oct-14 Account Number :_[protected] Account Description:SBCHQ-GEN-PUB-IND-NONRURAL-INR Branch :KACHARAKANALLI Drawing Power :0 Interest Rate(% p.a.):4 MOD Balance :0 CIF No. :_[protected] IFS Code :SBIN0007988 MICR Code :_[protected] Nomination Registered :Yes Balance on 10 Oct 2014 :16, 799.00 Start Date :10-Oct-14 End Date :17-Oct-14 Txn DateValue DateDescriptionRef No./Cheque No. DebitCreditBalance10-Oct-1410-Oct-14 TO TRANSFER-INB e-RD---RD[protected]IW12640237 TRANSFER T5, 000.00 11, 799.0010-Oct-1410-Oct-14 TO TRANSFER-INB Vodafone VODAFONE Payments--ASBI[protected]IG00BDVVE2 TRANSFER TO500 11, 299.0010-Oct-1410-Oct-14 CSH DEP (CDM)-Cash Deposit in CDM-- 12, 000.0023, 299.0015-Oct-1415-Oct-14 TO TRANSFER-INB ---SI00465714II17633934 TRANSFER TO 3385, 000.00 18, 299.00 Regards, Asish Chakraborty Bangalore ( M ) [protected] / [protected] [protected]@yahoo.co.in

Vodafone deducted my Rs99 on the name of activating some mydala service without my concent when i called customer care they got no answer and didnt responded satisfactoril. i want explanation why does such things happen again and again when TRAI regulations are soo strict how these companies dare to do such things. plz do something

I am getting vodafone postped in 15 /09/2014 im kandiwali (west) Mumbai, Maharashtra. My service no active and company sending me bill in 7/9/2014 to 6/10/2014 so what a funny. Vodafone u are smart and public is foolish.. Please don't stress me and please active my my card and sending me bill ok...