Vodafone India Complaints & Reviews

Pathetic Service from Vodafone. I wanted a new post paid connection and opted for Vodafone (biggest mistake). I put in a request on your website. Promptly one lady called me and the documents were picked up after two days after a big fuss of the executive not coming on the specified time. Finally i handed over the documents required and a sum of Rs.500. It has been four days now, the SIM has not been activated. Now when i called back to check on the status. I was told that they would check and revert. Now they have stopped taking my calls. I called your customer care to report this. To my service the response was even more pathetic. I was only being transferred to multiple agents who spoke to me multiple languages (Hindi, Kannada, English). I finally had to disconnect the call because after being transferred the 6th time, i could not take it. Hence i trying to report my issue on this page. Not sure if any one would resolve my problem. Is this a new way to take Rs.500.00 from a prospective customer? The phone nos of people i have been talking to: [protected] - Nancy. [protected] - Escalation Manager. [protected] - Sanjay who collected the docs and Rs. 500. The post paid no. that i got is[protected].

I have been using Vodafone services ([protected]) for close to ten years now and in the past never had to deal with their pathetic customer service. However, for my last month billing, I was shocked to see that I have been charged an amount of Rs.2, 400/- towards Internet Charges saying that I have crossed my limit by 800 MB (I have a 1.5 GB internet pack). It came as a big shock to me because when I had received the message that I have crossed 80% of my internet pack, I had immediately disabled 3G on my iPhone. I have tried getting in touch with the customer care team but I get no proper response. Infact, when I check about my Relationship Manager, I am told I dont have one. This is not the way to treat a loyal customer of 10 years. I was asked to write an email to their central office but I never received any reply. I was told to raise a compliant request but my request got closed without anybody talking to me. I finally went to a Vodafone store and they promised to help but after three days I get a reply saying I have no other option but to may Rs.2, 400/- towards Internet Charges. The worst thing in all this is that Vodafone has a top up for 1 GB for just Rs.450/-. Dont these people know that if I had really used my Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just Rs.450/- instead of Rs.2, 400/-? The problem is they dont want to listen to a customer at all. They think they can get their way around the way they want. Nobody will sue them for Rs.2, 400/- so go ahead and trouble the customer. Its the most lousiest experience I have had ever. Now I dont know what to do as I feel like I have been cheated by Vodafone by charging me Rs.2, 400/- extra. Can anyone help please?

Sir Here I am with Vodafone no. [protected] which is suspended on Sep'14 due to non payment of bill. And I have been asking for waver of amount 400/- on this no. [protected] but I did not get proper reply from Vodafone Customer Care online and offline . . I wrote a mail to Vodafone Customer Care. but still I was ignored .. . And recently I have received a message from Vodafone as legal notice . . . so Would like to know about why should I pay. Please help me out on this.

Hi Sir, The vodafone is not acting on my request of disconnection of my prepaid mobile number [protected]. It is delaying the request and take request on request, and in this way it is charging me. Please read the below ONLINE CHAT WITH VODAFONE REPRESTATIVE. THANKS Welcome to Vodafone Chat ! Thank you for your patience, a Vodafone Service Desk Agent is now available. {Gargi}Good Afternoon! I am Gargi. How may I help you? {Gargi}Please confirm if you are online? {farooqui}Hello, {Gargi}Hello! How may I assist you? {farooqui}Could you please let me know the status of my request I have made for my number [protected] {farooqui}I would like to disconncect this number. {Gargi}Sure Sir. {farooqui}i have already paid all the bills and dues. {Gargi}I can definitely help you with that {farooqui}even though why this nubmer is not disconnected {Gargi}Sir, may I know your request number ? {farooqui}Earlier it was said that this number will be closed on 12th of Oct. but not they are saying it will be done on 26th of oct. {farooqui}Why so... {farooqui}?? {Gargi}Sir, may I know the request number of deactivation of your number. {farooqui}[protected] {Gargi}Thank you. {Gargi}Let me check this for you. {farooqui}ok {Gargi}Okay Sir. {Gargi}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {Gargi}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know Your Date of Birth ( Date/Month/Year ) and Email Address/Alternate contact number registered with us? {farooqui}8th oct 177 {farooqui}1977 {farooqui}[protected]@gmail.com {farooqui}[protected] {Gargi}Thank you for the information. {Gargi}Sir, the request number which you provided is only reference number {Gargi}Sir, your deactivation of number is another requets. {Gargi}*request {Gargi}Please confirm if you are online? {farooqui}Dear Mr. Farooqui, Thank you for your e-mail dated 05/10/2014, regarding disconnection on your Vodafone mobile number [protected]. We confirm that your request for disconnection will be processed on 12/10/2014. Mr. Farooqui, we would like to inform you that, there is an amount due of Rs. 878.8 as per your bill dated 01/10/2014 which has a payment due date of 19/10/2014. To clear the above amount, you could make an online payment on our website www.vodafone.in or visit any of nearby Vodafone store, kindly refer the list of in below link http://www.vodafone.in/pages/vodafone_stores.aspx?cid=mum We would also like to inform you that your next bill will be generated on 01/11/2014, with the payment due date of 19/11/2014. Mr. Farooqui, you will be charged the monthly rentals for your tariff plan on pro-rated basis, for the period 01/10/2014 to 11/10/2014. However, the rentals for any Value added services active on your account will be charged for the entire month. Mr. Farooqui, given below is the Service Request reference number for your request /enquiry in case you need to check the status on your e-mail you can share this number along with your Vodafone mobile number with us. Kindly note the service request number [protected] for your future reference. In case you need any further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Tapasya Chhasaria {farooqui}request number [protected] {farooqui}Hello, are you online? {Gargi}Yes Sir. {farooqui}Why are kept mum? {Gargi}I am checking this. {Gargi}Sir, as I checked on your number new request is made for deactivating your number. {farooqui}I am making request on request. And you people are giving dates on dates, and Hence you are prolonging the duration, So that you can Earn money from rental duration. Although I have bills and dues. Even though you people are not disconnccting this number...only so that you can devour much amount...why?> {farooqui}But why ? {farooqui}Whey you people are delaying this...? {Gargi}Sorry for the inconvenience caused to you. {farooqui}Your intention to take much duration so that you can take much money? {farooqui}Please confirm if any dues are remaining for me? {farooqui}I have paid 1062 rupees...and as it shown on my vodafone account it is - 127 which means I have extra paid 127 {farooqui}Tell Tell me {farooqui}Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me Tell Tell me {Gargi}Yes Sir. {farooqui}Hey Are you alive? {Gargi}Sir, as I checked the request was taken wrong because of that request is not processed. {farooqui}But why it was not processed? {farooqui}But why it was not processed? {farooqui}But why it was not processed? {farooqui}It is your misbahour {farooqui}You do not take care of your responsibility. {Gargi}Sir, because the request was taken wrongly. {farooqui}Why it was taken wrongly? {farooqui}I did not make wrongly. {farooqui}you took it wrongly. {Gargi}Yes Sir. I really regret for that. {farooqui}regert will not serve the purpose. {farooqui}The people working with vodafoe are dishonest? {farooqui}tell me. {farooqui}Now tell about this request. {farooqui}Please note the interaction number [protected] for future correspondence. {Gargi}Sir, I checked all the request were wrong. {farooqui}I will not use this number from today, and I will break the sic card and wont pay even a singly paisa. {farooqui}The is an open Cheating matter...You people are herassing the customers.. {Gargi}Sorry for the inconvenience caused to you. {farooqui}The customers are being harassed in Voda fone... {farooqui}The customers are being harassed in Voda fone... {farooqui}The customers are being harassed in Voda fone... {Gargi}Sir, I understand want you are tryying to say. {farooqui}I will put this on open forum to let every one know. {farooqui}Now please tell me about any dues... {Gargi}Sir, I am taking the request for the deactivation of the numebr. {Gargi}Should I go ahead? {farooqui}Yes. {Gargi}Okay Sir. {Gargi}Request you to please be online. {farooqui}ok {Gargi}Thank you for permission. {farooqui}Along with this request...please tell me the dues on me, if any??????????? {Gargi}Okay Sir. {farooqui}Have you taken the request? {farooqui}Have you check the the dues? {Gargi}I will take a minute to check this information {farooqui}ok {farooqui}Hello! Your service registration number [protected] is registered on 21-Oct-14 12:51p.m. We shall respond to your query by Thursday 30-Oct-14 12:51p.m. {Gargi}Sir, the request number is [protected] and will be deactivated within 30-Oct-14 12:51:49 {Gargi}Sir, their is no amount due on your number now. {farooqui}See, why this has been delayed again {farooqui}Earlier it was 26th oct. {farooqui}But now it has been made for 30th oct. {farooqui}If this has not been done on 30th again it will be delayed to next month...Right?? {Gargi}Sir, it will be resloved. {farooqui}Read the following: {Gargi}Please be rest assured. {farooqui}Dear Mr. Farooqui, Thank you for your e-mail dated 19/10/2014, regarding disconnection on your Vodafone mobile number [protected]. We confirm that your request for disconnection will be processed on 26/10/2014. We would also like to inform you that your next bill will be generated on 01/11/2014, with the payment due date of 19/11/2014. Mr.Farooqui, you will be charged the monthly rentals for your tariff plan on pro-rated basis, for the period 01/10/2014 to 25/10/2014. However, the rentals for any Value added services active on your account will be charged for the entire month. Mr. Farooqui, given below is the Service Request reference number for your request /enquiry in case you need to check the status on your e-mail you can share this number along with your Vodafone mobile number with us. Kindly note the service request number [protected] for your future reference. In case you need any further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Kavita Bhosale. {Gargi}Yes Sir, I understand, {farooqui}You say... You you...say: We confirm that your request for disconnection will be processed on 26/10/2014. {farooqui}is not a dishonesty? {Gargi}I am sure it must have been inconvenient. {farooqui}Yes, this is... {farooqui}Tell me if any dues are there for me... {Gargi}No Sir, their is no amount due on your number. {farooqui}So, simply it will be disconnected on 30th of this month..30th oct...2014? {Gargi}Sir, you will get a call for same. {farooqui}Please also note that one of your representatives had called me when I had requested first time that I wont be charged for the next one month. {Gargi}Okay Sir. {farooqui}If I receive a call, again he will show me green garden, and then again he will be delay for one more month. {Gargi}No Sir, this will not be done. {farooqui}He will show me some dues, and say pay this and get next month rent free...then again the same will happen.

Hi i m Pratik from Mumbai, i got blank call from [protected] & the guy told me that u won vodafone lottery 25lakh & dnt share this information to anybody, than realised this Parson is fake & this country code belong to pakistan number, please spread this inforamtion too all so they won't get trap.

RESPECTED SIR, IT BEEN A MONTH THIS ISSUE HAS NOT BEEN RESOLVED .. WHATEVER I WROTE TO VODAFONE IS FOLLOWS.. I AM REALLY FRUSTRATED WITH VODAFONE I HAVE CALLED VODAFONE ON EITHER 19TH OR 20 TH OF OCTOBER AND TALKED TO POONAM. I ASKED HER THAT IF I CAN GET AN INTERNET PLAN OF RS 125. SHE TOLD YES THAT PLAN WILL GET ACTIVATED BUT I WILL HAVE TO MARK A MAIL TO CORPRATE. THEN I ASKED FOR A REFERENCE NUMBER FOR CONVERSATION. SHE GAVE ME THIS[protected] NUMBER.. I MARKED A MAIL SAME DAY TO ACTIVATE THAT PLAN. AND I WAS HOPING THAT THIS PLAN WILL GET ACTIVATED THIS TIME.. BUT I GOT A REVERT FROM VODAFONE CORPORATE THAT THIS PLAN IS NOT AVAILABLE ANYMORE. YOU CAN CHOOSE ANY OTHER PLAN.. THIS IS THE SAME THING HAPPENED TO ME SECOND TIME . AS I WAS PROMISED EARLIER THAT I WILL BE ABLE TO GET THIS PLAN (VL+[protected]@98WITH2GB) AGAIN, ONCE I DEACTIVATE IT. SO AS THAT VODAFONE REPRESENTATIVE PROMISED ME. I BELIEVED HIM AND DEACTIVATED THAT PLAN. THAN LATER ON WHEN I REQUEST YOU TO ACTIVATE THAT PLAN I GOT SIO MANY EXCUSES. BUT YOU DID NOT ACTIVATE THAT PLAN. HOWEVER IT WAS NOT MY FAULT IF PEOPLE WORKING FOR VODAFONE ARE PASSING THE WRONG INFORMATION...| BUT STILL I AGREED YOU THAT YES THIS PLAN HAS BEEN WITHDRAWAL FROM THE MARKET. BUT DURING THESE ALL CONVERSATION I WAS GIVEN A SUBSTITUTE FOR THIS PLAN WHICH WAS FOR 125Rs FOR 1 GB. LATER ON WHEN I AGREED FOR THAT PLAN THEN YOU ARE TELLING ME THAT THIS PLAN HAS BEEN WITHDRAWAL AS WELL. THEN A VERY GOOD THING HAPPENED THIS MORNING I WAS FEED UP WITH THIS RESOLUTION. THAN I CALLED VODAFONE 198 AGAIN A LADY (BALWINDER) ANSWERED MY CALL SHE WAS NOT DOING ANYTHING ON CALL APART FROM PUTTING ME ON HOLD. SHE PLACED MY CALL ON HOLD MORE THAN FIVE TIMES. AND DISCONNECTED THE CALL AT THE END. I WAS REALLY ANGRY NOW THAN I CALLED AGAIN AND I ASKED TO TALK TO THE SUPERVISOR ON THE FLOOR. THAN MY CALL WAS TRANSFERRED TO THE SUPERVISOR (MANOJ) I WANTED TO GIVE HIM THIS REFERENCE NUMBER BUT HE WAS NOT LISTENING TO ME, HE WAS KEPT ON SAYING THAT YOUR PLAN CAN NOT BE ACTIVATED. I WANTED TO LET HIM KNOW THAT [SIR I HAVE ALREADY TALKED TO 1 OF YOUR COLLEAGUE SHE GAVE ME A REF NUMBER[protected] PLEASE HAVE A LOOK AT THE REFERENCE NUMBER.] BUT THAT GUY WAS NOT READY TO LISTEN AT ALL. THAT GUY REALLY DOESN'T DESERVE TO BE A SUPERVISOR. A SUPERVISOR HAS TO BE PATIENT. HE WAS NOT PATIENT AT ALL...

I had stopped my 3G activated on phone and activated 2G Plan of 2GB data. However, i was surprised that i was charged 3000 approx and my services were stopped without information. I had to face a lot of problem due to the disconnection. Although my limit is restricted to 1000 yet my limit was exceeded and i was informed that i should first pay the bill and amount will be adjusted in the subsequent month. But why should i pay anything in excess and wait for its adjustment subsequently. why cant it be adjusted now and my phone no be activated. I am penalized for no fault of mine inspite of regularly paying my bill.

My vodafone no is [protected]. An amount of Rs 30, 15, 5 has been deducted from my balance in.prevoius month without any information. I have not downloaded anything or requested for any vodafone services. They are showing in my last deductions that a download has been done namely 'DNLD-HELLO1_TVALLSOUTH_30-HELLO1STORE'. which I have not done details can.be seen.from vodafone records. Please solve this fraudulent activities of vodafone just to harass people. They are being so unlawful. And evn taking to customer they didnt respond rightly just said we hve to careful while using plan .recently today also.deduction 15 rs was made where i was tryinv to get 5 rs per day plan on complaing to cc they said they cnt do.anything intsnt click.hv mde this . So cn this problm be solved and i get my bal refunded as i hvnt utilises any of the services .i request vodafone to provide correct n neccesry deduction only. And should respond to customer request .

I have made payment Rs 120 for my prepaid mobile no [protected] on 20/10/2014 at 8:28 PM through net banking. But it has been observed that the mobile phone is found uncharged. Hence I want to know where the problem exists. It is requested to look into the matter. (A.Gogoi)

Hello, My Vodafone no. is [protected]. In my last month bill for the period 01/09/2014 - 30/09/2014, I was charged Rs. 75/- for a download pack vuclip_india, which I didn't activate at all. It was charged on September 4th, around 12:43 am. I was browsing rediff.com at that moment. I didn't even download anything at that time. I called customer care several times, every time they finally say they will check with their officials and let me know. But, they send out mail immediately saying the item charged was genuine. I asked them to provide me the amount of data consumed through that pack, which determines the actual usage of the pack. When I ask them about it, I'm not getting any responses. Even the itemised bill didn't provided the data usage under the pack. It's unfair to bill me for something I didn't use at all. Why do I have to pay for download pack which I didn't use at all. Anyways, I paid my bill on 19th October, as it was my last day to pay my bills. I believe that as a Vodafone customer I hold the right to know and dispute a charge which I believe is incorrect. Looking forward to a prompt response regarding this matter as it is becoming a pain for me to continuously follow up on this issue. Really disappointed by Vodafone and their customer service representatives. alternate no. - [protected]. Thanks in advance, Satheesh

Why are you not brand conscious anymore. A random guy calls me today to inform about my increased Due amount, which i am quite aware of, since I knew I was roaming and would be on ISD. firstly, I don't get these calls every month, on the other hand, you keep increasing my limit, but u call me to tell me, I have a bill to; pay ~4k, which is 20% of my limit and I am not a defaulter. Secondly, the people who handle the phone have ZERO courtesy and CUSTOMER SERVICE. I asked what is the reason for the call, and you don't need to call me, they just hang up, without a thank you or absolute no words.call received from # +[protected] at 14:25 on Oct 20th. I have complained previously about your poor service by sending a Survey question at 1AM. You guys are no where close to what your brand suggests. This is pathetic. Please work on it, else you will continue to lose customers. You can reach me on [protected]

I have been a Vodafone customer for more than 10 years now, right from when it was Hutch ! I got a bill generated for almost 9.5K last month, which I didn't argue upon seeing my data usage. But Vodafone failed to understand it's very difficult to pay the entire amount in one go and hence I have been paying it in parts. In spite of that what I get is a disconnection of outgoing calls and messages and a million calls from the call centers harrassing me to pay my entire bill amount !! What kind of treatment is this for such a loyal customer ??? Vodafone is getting worse day by day in their Customer Service.

Hi Team, Please check with vodafone regarding the issue that i have done recharges twice but balance got deducted and still i could not get any benefit. 1) Rs. 21 recharge, it said it was for roaming free in UP, bihar etc but could not get it .. and my balance was deducted.

I had deactivated the ISD service and the same was confirmed via SMS. Even after that I was able to make ISD calls. This is a breach of system and I would like to be refunded for all the ISD calls I was charged since the service was deactivated. My cell phone number is [protected] Regards Abhijit

In Bangalore use to get 2g pack with 30 days validity.. But now there is no 30 days pack only 28 day pack is available. In 3G you are offering 30 days pack. This is cheating as in Bangalore the 3G connectivity is very bad and slower than 2g it drains my mobile battery. You are forcing the customer to switch to 3G even when u know u have a bad service in the region this is unfair practice. Will have to port my number to other operator if this continues for long.

I had corporate plans for two of my vodafone connections - I had been using this connections for almost 10 years now. Recently I had 2G plan additionally charged in my bill (Rs.199/-) - I called customer service and lodged a complaint (#[protected]) for refund as we didn't request for 2G plan nor provided any consent to add the service. The complaint was later closed saying that they had informed us through SMS; and when I asked why they didn't send an email or mail post the representative says that I should have read all the SMS from them and it is my fault and that there won't be any refund. I couldn't do anything - other than deciding to close these connections and log this information in this website.

Hi, I am a vodafone customer. I have been charged Rs. 190 for downloads which I have not done. Further, I have VF mobile connect 5GB download free. i was used only (0.52 GB) so I don't understand why this download charges? If I activated and downloaded these facility why I have not received any messages form Vodafone. vodafone customer care is saying, they don't have any relation with any of these packs. If they don't have any relation, how below charges are added to my billing. Details of links and charges are as under: hello1_tvallsouth_30= Rs. 30 myplex_ap_100 =Rs. 100 mobilart_valuepack=Rs. 30x2=60 I have not downloaded any of the above links and tried to complaint over mail, but the customer care was unable to give me any proper reply and closed the my request without giving proper answer. Relationship no. 5.22973.00.00.100317 So either this forum or consumer court but I need to do something asap? @Vodafone India: please resolve this Billing issue ASAP...I am expecting +ve response from you.

my name is altaf & my vodafone no is [protected]. my problem is like some hindi film drama so i will explain it like film story my vodafone kahani start 11 month back approx i got call from some gallery sir we have some sp. no free of cost ...e t c ... as telecaller speech ... one of executive come to me n explain good plan n bla bla... as u know how they attract customer ... he said sir 199 ka plan hain but we will give u this in 99 only & us me 300 minute free milenga 300 sms free honge ... i was agree then he is given me sim without any deposite 15 din baad sim not strat complaint many time they .said sor it's some error wo no ki si aur ke naam pe hain kuch problem hain ...bla bla bla ... pls aap dusra no choose kar lo. i said ok no prb let see this sim [protected] strat in 4 working day after all the formality completed i was quite happy that i got good plan that time my billing address was mumbai no 3 parsi galli dhariwala building that time i was working in some private company in airoli navi mumbai i got network prb at my office from 1st day then i complaint to customer care they said ki yahan tower lagne wala hain bahut jald aap ko service milengi after month same story after month 2 month i convert my sim postpaid to prepaid then 1 month latter i left the job thats y i plan to go gain for postpaid plan i talk with same guy month latter he said sir ap ko same plan me dilwa dunga don't worry .. then again i got postpaid sim on same no but this time billing address is change it's bandra east navpada mahimi manjil 49 haji suleman . after few day i realise that i have same prb previous but now it's at my new home address (same as Billing address) same story on complaint same ans sir yahan tower ki prb hain naya tower lagne wala hain complaint more than 5 time. infect some technician visited my place also but no solution .i never get any bill at my billing address when i apply for duplicate bill that time i got bill twice . then i finally decide to port out this no to some other provider like reliance or aircell which network i am getting at home . now new story start from hear on 30 sep i got my mnp code gone to some gallery they not accept that they said this is wrong code i talk regarding this with customer care i convince to other provider for this but my form is rejected second time i got mnp code on 17th oct . this unique porting code also not accept by other provider they r saying this is wrong code then i visited bandra west vodafone gallery there i waited in queue for 3 hours approx becoz of rush any way there i got to know that this is right unique porting cod but your sim is corporate account so u need some signatory latter of that corporate company authority. i hope u got my all the prb, i don't want any media publicity or don't want to create any drama i just want help from u guys i want to port my no. as soon as possible for any clarification on [protected] (bcoz as u know my vodafone no. have network prb )

my current outstanding is showing 2250.. vodafone number is [protected].. they have charged me over access for what i have not used... i wud request vodafone to stop playing such games with customers in billing... when i go to the vodafone stores.. they talk to me as if i m nt d customer bt sum beggar asking for refund.. after waiting in queues for an hour and no justice done is really waste of time.. want you to look forward over it.. they have also stopped my service.. i would not pay the bill until and unless i get the correct bill without any extra charges.

I got a new prepaid connection from vodafone store in subject. 1. I was denied payment by credit card and if cash no receipt and also acknowledgemnt for the form. Atlast I struggled for Ack but without a seal. 2.I was given a SIM not in the pack - when asked fake reason like thats an 3g/old card bla bla..., making sure that I dont have the SIM number acknowledgement. 3.Connection was not activated for a week and when a went back, was told SIM card number is not matching 4.I was helped by them saying solution is to request for card replacement and that will deduct 50 Rs. Again denied of the copy of the request. 5.I am waiting atleast will get activated. Learnt a lesson to go legally everytime.