Vodafone India Complaints & Reviews

I had 3GB unlimited plan worth 655 which gives 64kbps speed post 3GB usage. Post 3GB usage and before expiry of this plan I activated 1GB 3G plan worth 255 but I did not receive 3G speed. My speed was capped at 64kbps from the previous plan. I called Vodafone customer service and lodged complaint on 14th September 2014 and even filed appeal to Vodafone appellate service. But the only reason they give is bad network coverage in my area. For months I have been using 3G with no speed problem and suddenly the bad network causes speed problems, how ironical. I told them how come others living around me get good speed and they replied its my handset fault. I have also checked 3G of my handset using other's sim card and no problem whatsoever. I told them it might be a program code problem which was caused due to overwriting of old plan with new plan which couldn't incorporate all variables and thus speed cap was carried on in new plan. Please show some decency to atleast accept that this might be a problem or find out the real problem. Do not always give bad network coverage as the reason for every problem. Begs me to question the educational qualifications of the staff. They have even disconnected phone out of frustration while on conversation with me and talked very rudely. This should not happen with such a big company. They even mailed me that my Rs 255 would be refunded and then deny saying that. Tells me that they will look into it after the response of higher authority. You should not go back on your decision. Such unprofessional response from Vodafone is highly unacceptable. I have attached their mail printscreen. I want my money refunded. It has been 15 days since the report of the problem and no solution has resulted.

Dear Sir, My name is Banwari lal. I am living in ward no. - 12, Mandawa, district - jhunjhunu (Rajasthan). I want to get incoming and out going call detaiIs and SMS details of my sim no. i.e. [protected]. It is requested to you, please provide me my in coming and out going call details and SMS details of my No i.e. [protected] on my email id i.e. [protected]@yahoo.com as soon as possible

Dear Sir/ Madam This is Srinivas C and my vodafone no is [protected]. I have given request for converting to Postpaid to prepaid in the month of April 2014 day (approx in between 10th to 20 th of april) at your vodafone centre in cuddapah A.P . It is so sad to say you that i have paid the complete bill amt on 15 th april 14 and requested for converting to postpaid to prepaid at your vodafone store executive Name Nagender @ cuddapah store on 15th april 2014 . inspite of my request you have not converted my request for prepaid has not been done and instead a bill amount for Rs1214.18 was sent to me stating the due amt of my postpaid bill. bill no [protected] bill dt 25.06.2014 .And a legal notice was also sent to my email id and .And later visited your office on enquiry at your cuddapah store on the month of august and enquired about the status of the complaint and your executive has said that it was mistake from vodafone executive done by nagender and he asked me to pay the total amt and he has given me the new sim no[protected] and assured that the conversion to postpaid has been done but inspite of that again i have received one more bill for the month of sep 2014 stating the postpaid bill amount due .So i have decided to take up this matter with my legal advocate and decided to take up the matter to the extreme level because of my several request over mail and req at your vodafone stores and my latest req no [protected] you were not able to solve my issues .So i request you to refund the total amt which i paid bcoz o[censored]r mistake and i have shifted my service to idea and my new no is [protected] i[censored] have any replies call to this no. If i dont receive any reply within 7 working days than i would like to take up the matter with my legal advocate

Hello, I online recharged my Vodafone prepaid number: [protected] on 22nd Sep 2014 with amount Rs. 149 using my icici bank debit card. I received a success response but neither the talk time of Rs. 149 was credited nor the amount was refunded back in my bank account. I am having the worst experience interacting the customer care executives. I have lodged a complaint as well but the issue has not been resolved yet. PFB more details of my transaction and please resolve this by either crediting the amount to my bank account or by crediting the balance to my Vodafone number. Complaint Reference number: [protected] Order number: o[protected] Payment Transaction Number: ASMP[protected]

I have been trying to get Vodafone red 899 plan from past 2 months, every time I am told its not available in the systems & cust service keeps transferring me to various departments & today I was asked to speak to vodafone store. Whats the point of having customer care if they are not helpful. Is it really customer care center or customer harrasment center. Vodafone is not letting us change the plans so they can earn more. I request you to intervene & get things right or get these people to stop false advertising.

I have been trying to get Vodafone red 899 plan from past 2 months, every time I am told its not available in the systems & cust service keeps transferring me to various departments & today I was asked to speak to vodafone store. Whats the point of having customer care if they are not helpful. Is it really customer care center or customer harrassment center. Vodafone is purposely not offering plan so they can earn more. Offering me plans where I have to spend more on calls & data. I request you to intervene & get things right.

Its 3rd time giving the complaint, there is no responce, Hi, I have two no.of vodaphone, one no.is-[protected]& other no.is-[protected], whenever try to call from [protected] to my add-on no.[protected] is not been connected always comes busy, where the line will be free, please make them connected, its happened only with my no.where others calls always comes on that. Thanks Regards Santosh joshi.

I had a Prepaid Vodafone Mobile No.[protected] which I took to US in July2013, returned in Sept 2013 and again went back to US in Nov.2013 and returned on 14th Dec.2013. The phone functioned very well in US and here till 14th Dec.13 till I alighted in Bangalore but stopped functioning since then though it had a balance of more than Rs.170 or so. Despite my several complaints, though I was repeatedly told the number was active it didn't work and out of frustration I gave up. I have the SIM still installed in my Spicejet phone. Sometime back I tried to recharge online through ICICI Bank. Though initially the amount was debited on my Debit Card after sometime a message was received saying the amount was credited back due to rejection of re-charge. As I would like to have the same number can you help? Pl. e-mail your reply on [protected]@gmail.com or [protected]@yahoo.com Lakshmi Nagarajan

My mobileon. is [protected]. Frequent deduction of 00.08Paisa and so on is going on day and night since a long time. Today I called 4-5 times to your CCO No. [protected] and they asked to me reply the messages they sent me by words one time CAN VL, other time CAN VMC and other time DCT VMC. I did so but received back messages that 'Your request can not be processed' 'You are not allowed to subscribe this service' ' Please send a valid request'. I have spent half a day of my holiday for this but all in vein. I send above messages to 111 and 144 as told by your CCO executives. If you can help me in deactivation of internet conn. which I have never used, I will be very oblize to you... This is extremely bad feeling to me from your executive part

I am really disappointed from vodafone for this invalid deduction of Rs 49 from my account yesterday and i was using 3G DATA PLAN. When i called and asked them about the same they said i have downloaded the service DNLD-WAL_0049_PPU_FUT00130 but i have never clicked on any such link or service. And when i asked them what kind of service is this...these people said they have no idea about such service. Then why such a big recharge amount deduction. How can someone trust them now. I am being a valuable customer is very disappointed from their so called Customer Service.

Dear Sir/ Madam, i am Rajpal Yadav from Mainpuri (U.P). My No. is :- +91 [protected] I want infromation call details incoming & outgoing. plz provide call details in months (January, Febuary, March, April. Thanks & Regards. Rajpal Yadav [protected] [protected]@gmail.com

THIS LETTER IS REGARDING MY ACTUAL LAST BILL.AS ACCORDING TO THE VODAFONE CUSTOMER ASSISTANT I HAVE USED 9 GB INTERNET SERVICE.THEREFORE I WANT YOU TO PLEASE RECHECK MY ACTUAL INTERNET USAGE SO THAT THERE WILL NOT BE ANY MISUNDERSTANDING FROM MY SIDE.

Dear Sir, My Vodafone No:([protected]) I am Not Downloading any video and they are deduct the amount of last month rp 145 nd they deduct 75 rup for friends and family service bt these service is free for 3 month on my number nd they talk to me very rudly

Dear Sir/mam This is to bring to your notice that my number has been deducted for 99 rupees at around 10 am on 28.09.2014 without my approval. Not only this when I talked to ms naina Ghosh your customers care Executive she was extremely rude in her customer approach which has pained more than my deductions. Despite my several pleads for lodging the complaint it was disregarded it might be that you people have done enough business in India and you don't need more. Its height of complacency but still its your choice. The 99 rupees deduction was because I had balance credited on my number and if you think that keep enough was my mistake then I will leave your service and kindly port my nthe number to airtel or else kindly return my Balance Thanking you for your cooperation

I am again charged with the same problem ! Vodafone is not sharing details of what has been download ! The site they are saying does not even exist on internet then what the [censored] can they charge us for downloaded content when there is so such site anywhere hello_tvalls ! My mobile number is [protected] ! thiis is the 2nd time i have been charged and vodafone says those r correct charges ! Plzz give me a refund of both the months or discontinue my simcard

Dear Sir, My Vodafone No:([protected]) I am Not Downloading Java Game and they are deduct the amount of last month 50/- and this month 100/- and Service Tax adding If this is the way Vodafone treats its customer then you can understand how ethical they would be at service... So, I hereby request to kindly take initiative and do the needful.

Vodafone mobole number [protected] Hi team, I had recharged my account by a top up of rs 250 my balance was rs 250 after the top up and my internet pack was over and my phone was on mobile data mode which i was not aware of i did not use Internet i did not surf on any website nor i used Facebook or whatsapp later in the evening when i tried to make a call from my phone i got to hear that i have 0.00 balance so i called Vodafone customer service i was told that i used up 62mb of internet data which is not true as i never used and in case if i used i never got any notification that i have used so much amount of data and so amount has been deducted if i would have got that information i would have been aware in the first place i always get notification this time i did not get i did not change any settings for notification i have been a loyal customer with Vodafone for more than 7 to 8 years with total three sim cards under my name request you to look into the matter if i dont get back my balance i will disconnect all the three sim cards plus i will tell my family too to disconnect their service with vodafone which they will as all o[censored]s has Vodafone service. Thanks Regards, Mayur chavan [protected]

to whom so ever it may concern, My name is Deepak mishra. and my phone no is [protected]. I am using my postpaid connection from last 3 months. from last 3 months i am getting very high bill from your company which i don't think i have that much o[censored]sage. When i had complained at your customer care they have asked me to change the plan as my plan was activated with the plan which even i was no aware. I though it may be because of miss communication and after that i had asked him to convert my postpaid into prepaid and then he had told me that your company have corporate plan for me and your monthly bill from that plan will not exceed above 599rs. The plan which he has explained me to was very low and reasonable and i got convinced from him. But again it was the false commitment from your employee and again it exceeds more than previous one for the month August, 2014. But unfortunately even this time they have activated some different plan and activated unwanted plan. When i had complained regarding this they have told me that you have to pay the bill or otherwise your number will get disconnect.

Respected sir, i am Gosbel Pereira my mob. no. is [protected]. yesterday i had registered a complain regarding not able to use the balance data which i got by activating Rs. 29/- 3G plan of 500Mb. my complaint no. is [protected] i had to call 3 times to just get my complaint registered. due to the pathetic response from your executives (named:- Rakesh, pappu (which i doubt is fake name and swati) i was promised i that the problem will be solved within 4 hrs and i would get a call and message from your customer care regarding it. but i have failed to get any of the both. And today am not able to connect to any executive for registering a complaint again. The validity period of the plan was for 24 hrs which is now expired and despite of having the plan activated i was charged for the data. the amount deducted from my account went in vain and i was not even able to avail the services despite of payment i made. its a kind request to you to look into the matter and take appropriate action. kindly do the needful Regards, Gosbel. Pereira

I am a vodafone postpaid user with mobile number [protected](Delhi NCR). I had activated some internet plans on my mobile in early August 2014. After that, I went to the nearby Vodafone Store in Gurgaon to check the fees of my internet plans. The guy present there said that I had 2 plans activated and they would cost me Rs. 400 in total. But now when I look at my bill for the month of Aug 2014, there is a charge of rs. 850 in internet plans under 'MI_CAP_850_30d_R_PROMO_3G'. I never took this plan. Vodafone sucks so much these days. They called me once for paying the bill and I was busy, hence asked them to call me later. After that they have called me twice, once today(27th sep 2014) and yesterday but as soon as I pick up the phone, the person on the other side hangs up the phone. Looks like every Cust Care Rep wants to avoid such sticky situations. Also, they have replied twice to my emais, not once explaining what this Rs. 850 internet plan is. I plan to get this number disconnected.