Vodafone India Complaints & Reviews

Hi Sir, I brought a SIM ([protected]) 5 years back with 1P/S for both (Local & STD), It was good till 15th July 2014, I activated STD & Local Bonus pack for 17rs for 30 days, after 30 days of Bonus pack my tariff was changed to 1.2P/sec without intimating me, when asked customer care they say because of Bonus pack the tariff is changed, Tariff plan is an additional thing given to customer not to cheat the customer. Can someone please look into this and help me to get me original tariff plan back (1p/sec for both Local & STD all Mobile & landlines). Regards, Satish

Hi i have done recharge on [protected] at 23 Sep-14, 12:42 pm. But Till now i dnt get Internet Balance. plz take this as a serious issue. Recharge order no is.[protected]. State Bank of India DC Transaction No. [protected]. Please resolve and send balance to my number as soon as possible. plz feel free to contact on my no. OR mucharla.[protected]@gmail.com. Thanks in advance. Regards, Raju.

Ph: [protected] Kerala Rs. 98 deducted from my account for no reason . On contacting the customer care i got know it is for downloading some VAS. I have not opted for any VAS. I believe this has happened before too. Please reverse these charges asap.

I have two postpaid account number. We have inter calling free 24 hours before and now.now this month you added charges details as per min plan.my Postpaid Number is : [protected] and add on number : [protected] This is my third complaint regarding vodafone Service. Please let me know status update. now days is over. They are not added before internal add on card service. Now this month they added too much cost. Please contact me on [protected]

Dear Sir, This is to inform you that i had opted for prepaid to postpaid migration facility and filled the number migration form for my mobile, after fulfilling all the requisite formalaties for migration along with money of Rs.250 on friday 19th sept 2014 and i was given with a new postpaid sim ([protected]). At that time i was assured that my new postpaid sim will get activated by the next day. Exactly after three days, i.e.-monday, 22th of Sep., 2014 i called up the vodafone customer care regarding the non activation of the new postpaid sim, they provided me the complain number ([protected]), and they told me that my problem will get resolved by 6:20 pm 24th sept 2014. But still my problem is same I contacted Vodafone Care several times, but they always tell me to visit Vodafone Store, and when i visit there, the employee always assures me that my sim will get activated on the same day after a few hours, but it never happens. Now, i'm in a completely inconvenient state. Nikhil sharma [protected]

I have been charged 246 rs in the name of WAP_villa and D2C_NDTV value pack . I have not subcribed to any of this the customer care lady says that they cant do anything about this. This is like looting. I am having TCS CUG corporate plan. This problem is faced by my friends also. If this does not get resolved we are planning to put this in our company portal. Request vodafone guys to resolve this issue of mine as soon as possible. My mobile number is [protected]

Vodafone deducted Rs.49 for three times. if you ask customer, they say you downloaded some Services or applications like DNLD DWAP WAL 0049 PPU FUT00130 . I have not downloaded from any paid site or any service. Simply they deduct money during night. They dont send any notifications for deducting the balance. Customer Care people are not at all supportive and they say I downloaded some service... they won't listen. They fool the people and looting the customer money.

Hi, my name is pravesh jain and my number is [protected], I called to vodafone custmer care for activating of a plan. and that guy is given to me the wrong information. even he put my call 4 -5 times on hold. his name is sachin and he told me his company is in "OKHALA NEW DELHI" and the worst thing is that when i said i am gona complain about u.. than his reply was very unprofessional and very causal.. Please do... something about these guys coz thy are doing misleading to the custmer. the call was around 14mins and the timing of the call is 2:54am 25th of sept 2014 Thank U..

I applied to port of my no. to vodafone. Vodafone reprectative Mr. Piyush visited for the connection & he confirm that 3G signal & speed upto 3 Mbps provided by vodafone however, after sim activation i didn't get even 2G signal.Only 2 points of network is receiving. When i called Piyush for the problem he is not receiving my phone & & never called me back again. I lodged a complain on 198 but still there is nothing going on . So, i am again going to change service provider from vodafone to someone else.

hi, I got a call from vodafone to port in my number, they gave me wrong information about 3g data and after port in i was getting 2g. whenever i call them they give me a silly reason that our employee has left job. now u say why should i suffer i[censored]r employee is fraud..

Hi, I am using 3G Internet services from past 1 year but from past 2 month facing very slow 3G Internet services. Today I have talk with customer care then he told me issue in vodafone network and issue will be resolve till 5-Oct. Now a day customer care service is also going to very poor. 255 RS pack valid for 28 days and getting resolution after 20 days . It's totally loss for 255 RS. My No is [protected] Complain No[protected] Please resolve the issue urgently. Regards Varun Kumar

I have been using Vodafone number since past 1 year and from past 2 months I have been facing a lot of issues on the same. My number which you can refer is [protected] which is using a corporate postpaid plan with a monthly rental of 199 = 150 for 3g net. I Have always paid my bills before due date but sometimes, when I try to call a number I could hear that you haven’t paid your bills on time, please do that . If you want I can attach the e-mails of all my bills being paid before time. I called cust care and got that fixed. Lately my outgoing was blocked, I again called cust care and got that fixed. Today, the limits exceeded when they say my number is out of service all of a sudden and I missed an important meeting with a client as I had no idea that this is about to get happened. I had a chat with the cust. Care representative about the same and he informed my service has been suspended. May i know a good reason of why I had to go through all such troubles. If this is a kind of service Vodafone provides I’ll make sure, none of my friends will go for this service again.

I am Rahul Negi no. [protected] unfortunately i lost my sim on 21/9-14 / 11.45 am, but today i went twice to activate my sim card at Vodafone Store 'Karol bagh' metro stn. There Mr. Dheeraj who assist me his behaviour is rude with me & he also not providing correct information to vodafone users. I questioned him how much time you will take to activate my new sim he said 4 hours but when i call to +91 [protected] a lady picked my call & when i asked the same question about sim activation from her she said 2 hours max & she also not received any information yet 02.45pm about activation of my sim. Then i walked again to the same store of Vodafone & i face that guy again "Dheeraj" when i raised same question to him he lied again with confidence and said 4 hours when i told i knew the exact time of sim activation is 2 hours. Then he defending him by saying sir listen i know company rule is 2 hours but i used to say 4 hours because i know the company did not do this job in 2 hours. Then he said i already forward your documents to my senior. A lady is there she said due to some technical problem sim is not activated but it will work in other 1 hour. Now finally my sim is working. Please provide correct information to customers with smile.

Sir, I am your Valuer customer from last 5-6 Years old last time before aprox. 3 to 4 months ago you have charge on my mobile 3508/- Extra and the same is again now I have received just sms from your site that' Dear Customer Cr Limit of your vodaphone no.9000/= Usage till date is rs.7223/=(aprox) pls pay to enjoy uninterrupted service . I cant under stand Sir for what you have cahreging from me such a big amount I am using only whatsup, Face book, and some time surfing that' s all . Sir this is my last request if you not wave off my addition charges on my mobile I will discounnect my said no immidiately & i will never pay single paise to Vodaphone in futuer . So please what is my actual amount is due I can pay immidiately if you are asking 7223/= i will never pay tha said amount u can stop my service when you take action, Sir i cont under stand why you have increase my limit from 1000 to 9000/- this is not our mistake you are totalay blackmailing to coustomer I will go in consumer court if yo have not correct my bill immidiately matta [protected].

I have been using Vodafone connection for around 8 years now. Regarding this number, I have been facing lot of issues in customer care services from your company. Firstly I have been allotted a relationship manager having contact number – [protected]. Having relationship manager is of no benefit because everytime a new person receives the call as in number toll free number. The below are the facts of various interactions I have had with relationship managers and stores recently for updation of new account for ECS. 1. Firstly I called to my so called relationship manager to understand the procedure who advised me to go to the store and submit certain forms for the same. 2. So I went to Vodafone store located at LBS Road, Mulund – West on 16/08/2014. After waiting for an hour in queue, when my turn came, I explained the concerned person that the HDFC Bank ac which is currently linked for ECS is in the process of being closed and I have opened a new HDFC Ac which I would like to link with Vodafone for ECS. A form was duly filed and submitted as guided by the executive. He also verified details of account from my cheque of new HDFC Ac. 3. I was informed that discontinuation of earlier ECS would be put immediately which will take 48 hours to deactive. Once it is deactivated, a new request to update new account to be entered by them which will take around 10 days to update. 4. I got a message for deactivation from Vodafone, but till date I haven’t heard on activation of new Ac ECS. 5. To get feedback as to whether the ac is updated or not, I called my so called relationships manager atleast 3-4 times and they could not give me any feedback. 6. Today I called my relationship manager again who gave me really horrible answers. • Firstly I was told to make a re-application since no application has been recorded in the system. • Secondly when I gave her the details of store where I had submitted the form and asked her to check with the store, she told me that since the application is made quite a few days, the store people would not remember the details. I am surprised, don’t the store keep each and every record of who entered their store and for what work. • Thirdly, she asked me make a fresh application online. This was again a shock to me as at the beginning when I asked for procedure, I was discreetly told that I need to visit store and no online application can be made. • I asked her to transfer the call to somebody senior or give me contact details of senior person, then she says she doesn’t have any authority. I am really worried because in the application I have given my bank account details. If such information and applications containing vital information are not taken seriously by your company, what would you be doing for other applications. I want that my new account should be updated within 24 hours, failing which I will take this matter to higher authorities, TRAI and Department of Telecommunication. This is not the first time that I am getting contrary information from different managers of your company. There is no senior manager who is responsible in the company. Also there is never a response on various email ids provided for public grievance. I had sent a complain last month on vodafonecare.[protected]@vodafone.com in reply of which a person forwarded my mail to relations.[protected]@vodafone.com informing me that it will be reverted by that particular id. Even after 3 follow up mails to both this id, till date I haven’t received feedback on that mail. My sincere request to TRAI is not to permit expansion of vodafone’s network, because they are in no way capable of servicing their existing customers.

I ported out my no. [protected] in vodafone. On phone vodafone executive told me that rental is 249, thereafter when services get started i came to know that it is 299 rental. Things did not stop here, when executive went for field verification he visited wrong house no and reported it as negative verification. Then I visited vodafone store cannaught place delhi, on 17.09.2014 to submit documents again. They assured me this time it will not happen but again they went to wong house no as it was punched wrongly by vodafone store. I visited store again on 21.09.2014 and 23.09.2014 again submitted documents but still my services are barred. I am helpless to do anything and vodafone store are not intrested to help. they are doing it wrong everytime. My complaint no is [protected]. Is there any way which could help me.

hi, this is priti here, an existing customer of Vodafone ([protected]), i would like to inform that i am using this corporate connection of vodafone for past one year, and really its made my life hell. i have applied for Rs.99/- rental plan but instead of that i found Rs.199/- plan has been given to me. After that i found one Rs.160/- STD pack is been added in my number without my concern, i had called many times regarding this issue but didnt get any solution, so i stopped paying the bill amount and when i got called from customer care on 10 th sept 2014, i told them that until & unless i will get proper solution for this i wont pay the bill amount. as per their suggestion i gave a complaint in vodafone corporate care, but at the mean time they blocked my outgoing call and didn't solve my problem .i had already mentioned in my mail that i want to change this post paid connection to prepaid but now also not even a single plan was deactivated from my number.on 23rd sept, 8;15 p.m i got a call from vodafone(Sneha Bondade), and she told me they are arranging Rs.160/- in my number and it will reflect in my next billing date & i confirmed her that in this billing date i will pay the outstanding amount and i will give a request for transfer it from post paid to Prepaid, i got a mail also but today morning i have found that my incoming call is also blocked by vodafone and even i am not finding network in my cellphone. Really it is a kind of harassment for me. And without concern of mine they have consequently added plan in my number and when i asked for solution they restricted both outgoing & incoming call facility.

I used the 1Gb monthly postpaid Vodafone plan where monthly bill is 375. On 13th of June 2014 I had requested
vodafone employees to downgrade my servies to the basic plan of ST_CR_MV_E_Talk_99 as I had to start my short term visit to a Ivory Coast West Africa.I noticed that even communicated on mail, the concerned person didnt requested a change of plan i wanted. I send repeated requests to the vodafone for the activation of the aforesaid plan and rejected to pay the bill unless it gets corrected. Then I went on to complain this to vodafone customer complaint. I already requested to remove the 1GB Plan from the postpaid services, but has it been continued till date. as of now I have a legal notice from KSA Legal Services in my name dated on 20th Sept 2014 for the non payment of bill charges. Shall I go on and clear the bill now or shall I wait for to come back to India. I have to comeback in india on 11th
For all the mentioned duration i haven't used the number itself as the recieving charges are 100/- per minute. As for now I went to the Consumer Court and will accuse Vodafone for failure of services and harrassment.

Please read it before its too late, especially corporate customers. Note: 2G internet problem is common since last 2-3 weeks. No action from VF. Complain as much you can People, wake up. Discontinue Vodafone as soon as you can. All the money they spend is on marketing and advertisements( all the Zoozoo ads, VF RED marketing, VF postpaid marketing). They spend very less money on upgrading towers, customer service etc. They think of Corporate customers as innocent millionares. Google'Vodafone complaints' and you will find 70% complaints from corporate customers of inflated bills of over thousands common. Even vodafone care people are bloody slum stars. They talk like the king of the area while the English/Language they speak makes you LOL inside. This guy, Rahul Pillai abused me, moved his hands to have fight with me over nothing. I complained customer care, they said you need to contact Mr. Nodal officer. Nodal officer is busy in marketing VF RED instead of listening complaints. Guys, dont think that just lodging a complaint with VF will solve your problem, they do it because TRAI has regulated it for every operator. Innocent corporate customers please switch to other operator( Airtel) because they atleast provide services. VF is the ugly operator all over the world. Some quick facts and bads about VF: 1. VF scam of 14000 crores. Google it! 2. VF fails to provide minimum 3G speed in UK while other 3 operators succeed 3 VF rated as worst provider in UK. VF blames the method used to rate. Comments convey the ugly truth 4. VF corporate customers over the world face problems as Indian people do. 5 VF increases prices twice this year intentionally, forcing users to move to 3G while others( Airtel, Idea) increased prices to provide better services 6 Last but not least, VF is not Indian, most of the money you spend does no good to India. So boycott Vodafone because its slow, bad and unreliable especially Corporate customers should move to Airtel whereas others can simply move to many other good operators.

my vodafone number is [protected]. my complaint against you is i used unlimited internet plan, but you charged me 406 rupees in my latest bill in downloads. and i have not downloaded anything. even i dont use any paid site. so please adjust my 406 ruppees in next bill because now i will pay only just 400 ruppees out of total bill 810 ruppees and other 404 rupeess, i will not pay, so please solve this problem.if not so please disconnect my number.