Vodafone India Complaints & Reviews

Hello Vodafone, First of all, Thank you for the disappointing experience. So it goes like this, I have a number in CUG i.e. [protected] by the name of KSAIGR Group. I leave the company in Dec. 2014, and I give a request for transfer of no. on personal name. Which doesn't happen for 1 month. So I finally tell you guys to deactivate the no. in March, which again doesn't happen. In May you call me for pending dues for the Vodafone no. which I have not been using at all. In august, finally I make the payment for the settlement amount of Rs. 4538. But again I get a call in Sept to settle another dues for Rs. 2000. Don't know why! I mean what the hell, don't you guys know how to deactivate a no.? Completely irritated with the behavior. This is just a summary of what happened. You have been mentally harassing me for more than 6 months now. Even though I have all the proof and copies of my deactivation letter, settlement receipt and stuff. What you guys need is more money, for the services I have not even got! In case you don't stop harassing me, I ll make sure that I sue you for the same as well. P.S. I understand you have monopoly in this Mobile Network game, but please remember if you keep on pissing off customers on regular basis, in the end the only thing you will have is a bucket full of lawsuits with lakhs of settlement amount to pay. Regards, Gaurisha

Hi, I had recharged my number [protected] with INR 175 on 6th September 2014 for which I got the following message : "Rchrg of Bonus MRP175 successful. 17400 Local minutes for 30 days" from which it can be understood that the Bonus will be active till 5th/6th October. But I was charged for a local call on 22nd September 2014 with around 10Rs. After which I called to customer care (Allabakshi N) to know about the deduction made and I was told that the offer was for 17400 Seconds and not minutes. But i had got message as 17400 local minutes. Attached is the screenshot of the message which I had received on 6th Sep. Request you to refund the amount as the message misleaded me . note: I tried to attach the screenshot of the message, but as soon as i click on AddPhotoProof, the page is disabled, So if asked will send the screenshot of the message

sir i recieve a call from voda head office mohali regarding add on connection againest my vodafone number [protected] he gave me a new no [protected] and voda emp received my id proof with photo or sign at my destination allote new sim but this number active name of other guy. so i call back to customer care he denie to help me please check my call record and help to refund my id proof... i dont want another number please help to refund my id for proof stop miss use my id

Dear sir/Madam I have done bill payment for Vodafone prepaid mobile no. [protected] for 199.00 INR on 25/09/2014 08:44 AM bill paid successfully and bill amount has been debited from my sbi bank account but still the amount is not credited in my mobile account so please you are requested to reverse the same amount in my bank account or pay the amount of 199INR to my mobile account Thanks & Best Regards HIMANSHU SONI [protected]...

Dear Vodafone, I am using your service from 2006 for my mobile number [protected]. Last week I have purchased a new Vodafone Simcard mobile number [protected]. but logo showing on Mobile as "International" instead of "Vodafone In". Request you to look into the same urgently and resolve. Thanks & regards, Amit Sawant [protected] [protected]

Hi Sir, I brought a SIM ([protected]) 5 years back with 1P/S for both (Local & STD), It was good till 15th July 2014, I activated STD & Local Bonus pack for 17rs for 30 days, after 30 days of Bonus pack my tariff was changed to 1.2P/sec without intimating me, when asked customer care they say because of Bonus pack the tariff is changed, Tariff plan is an additional thing given to customer not to cheat the customer. Can someone please look into this and help me to get me original tariff plan back (1p/sec for both Local & STD all Mobile & landlines). Regards, Satish

Hi i have done recharge on [protected] at 23 Sep-14, 12:42 pm. But Till now i dnt get Internet Balance. plz take this as a serious issue. Recharge order no is.[protected]. State Bank of India DC Transaction No. [protected]. Please resolve and send balance to my number as soon as possible. plz feel free to contact on my no. OR mucharla.[protected]@gmail.com. Thanks in advance. Regards, Raju.

Ph: [protected] Kerala Rs. 98 deducted from my account for no reason . On contacting the customer care i got know it is for downloading some VAS. I have not opted for any VAS. I believe this has happened before too. Please reverse these charges asap.

I have two postpaid account number. We have inter calling free 24 hours before and now.now this month you added charges details as per min plan.my Postpaid Number is : [protected] and add on number : [protected] This is my third complaint regarding vodafone Service. Please let me know status update. now days is over. They are not added before internal add on card service. Now this month they added too much cost. Please contact me on [protected]

Dear Sir, This is to inform you that i had opted for prepaid to postpaid migration facility and filled the number migration form for my mobile, after fulfilling all the requisite formalaties for migration along with money of Rs.250 on friday 19th sept 2014 and i was given with a new postpaid sim ([protected]). At that time i was assured that my new postpaid sim will get activated by the next day. Exactly after three days, i.e.-monday, 22th of Sep., 2014 i called up the vodafone customer care regarding the non activation of the new postpaid sim, they provided me the complain number ([protected]), and they told me that my problem will get resolved by 6:20 pm 24th sept 2014. But still my problem is same I contacted Vodafone Care several times, but they always tell me to visit Vodafone Store, and when i visit there, the employee always assures me that my sim will get activated on the same day after a few hours, but it never happens. Now, i'm in a completely inconvenient state. Nikhil sharma [protected]

I have been charged 246 rs in the name of WAP_villa and D2C_NDTV value pack . I have not subcribed to any of this the customer care lady says that they cant do anything about this. This is like looting. I am having TCS CUG corporate plan. This problem is faced by my friends also. If this does not get resolved we are planning to put this in our company portal. Request vodafone guys to resolve this issue of mine as soon as possible. My mobile number is [protected]

Vodafone deducted Rs.49 for three times. if you ask customer, they say you downloaded some Services or applications like DNLD DWAP WAL 0049 PPU FUT00130 . I have not downloaded from any paid site or any service. Simply they deduct money during night. They dont send any notifications for deducting the balance. Customer Care people are not at all supportive and they say I downloaded some service... they won't listen. They fool the people and looting the customer money.

Hi, my name is pravesh jain and my number is [protected], I called to vodafone custmer care for activating of a plan. and that guy is given to me the wrong information. even he put my call 4 -5 times on hold. his name is sachin and he told me his company is in "OKHALA NEW DELHI" and the worst thing is that when i said i am gona complain about u.. than his reply was very unprofessional and very causal.. Please do... something about these guys coz thy are doing misleading to the custmer. the call was around 14mins and the timing of the call is 2:54am 25th of sept 2014 Thank U..

I applied to port of my no. to vodafone. Vodafone reprectative Mr. Piyush visited for the connection & he confirm that 3G signal & speed upto 3 Mbps provided by vodafone however, after sim activation i didn't get even 2G signal.Only 2 points of network is receiving. When i called Piyush for the problem he is not receiving my phone & & never called me back again. I lodged a complain on 198 but still there is nothing going on . So, i am again going to change service provider from vodafone to someone else.

hi, I got a call from vodafone to port in my number, they gave me wrong information about 3g data and after port in i was getting 2g. whenever i call them they give me a silly reason that our employee has left job. now u say why should i suffer i[censored]r employee is fraud..

Hi, I am using 3G Internet services from past 1 year but from past 2 month facing very slow 3G Internet services. Today I have talk with customer care then he told me issue in vodafone network and issue will be resolve till 5-Oct. Now a day customer care service is also going to very poor. 255 RS pack valid for 28 days and getting resolution after 20 days . It's totally loss for 255 RS. My No is [protected] Complain No[protected] Please resolve the issue urgently. Regards Varun Kumar

I have been using Vodafone number since past 1 year and from past 2 months I have been facing a lot of issues on the same. My number which you can refer is [protected] which is using a corporate postpaid plan with a monthly rental of 199 = 150 for 3g net. I Have always paid my bills before due date but sometimes, when I try to call a number I could hear that you haven’t paid your bills on time, please do that . If you want I can attach the e-mails of all my bills being paid before time. I called cust care and got that fixed. Lately my outgoing was blocked, I again called cust care and got that fixed. Today, the limits exceeded when they say my number is out of service all of a sudden and I missed an important meeting with a client as I had no idea that this is about to get happened. I had a chat with the cust. Care representative about the same and he informed my service has been suspended. May i know a good reason of why I had to go through all such troubles. If this is a kind of service Vodafone provides I’ll make sure, none of my friends will go for this service again.

I am Rahul Negi no. [protected] unfortunately i lost my sim on 21/9-14 / 11.45 am, but today i went twice to activate my sim card at Vodafone Store 'Karol bagh' metro stn. There Mr. Dheeraj who assist me his behaviour is rude with me & he also not providing correct information to vodafone users. I questioned him how much time you will take to activate my new sim he said 4 hours but when i call to +91 [protected] a lady picked my call & when i asked the same question about sim activation from her she said 2 hours max & she also not received any information yet 02.45pm about activation of my sim. Then i walked again to the same store of Vodafone & i face that guy again "Dheeraj" when i raised same question to him he lied again with confidence and said 4 hours when i told i knew the exact time of sim activation is 2 hours. Then he defending him by saying sir listen i know company rule is 2 hours but i used to say 4 hours because i know the company did not do this job in 2 hours. Then he said i already forward your documents to my senior. A lady is there she said due to some technical problem sim is not activated but it will work in other 1 hour. Now finally my sim is working. Please provide correct information to customers with smile.

Sir, I am your Valuer customer from last 5-6 Years old last time before aprox. 3 to 4 months ago you have charge on my mobile 3508/- Extra and the same is again now I have received just sms from your site that' Dear Customer Cr Limit of your vodaphone no.9000/= Usage till date is rs.7223/=(aprox) pls pay to enjoy uninterrupted service . I cant under stand Sir for what you have cahreging from me such a big amount I am using only whatsup, Face book, and some time surfing that' s all . Sir this is my last request if you not wave off my addition charges on my mobile I will discounnect my said no immidiately & i will never pay single paise to Vodaphone in futuer . So please what is my actual amount is due I can pay immidiately if you are asking 7223/= i will never pay tha said amount u can stop my service when you take action, Sir i cont under stand why you have increase my limit from 1000 to 9000/- this is not our mistake you are totalay blackmailing to coustomer I will go in consumer court if yo have not correct my bill immidiately matta [protected].

I have been using Vodafone connection for around 8 years now. Regarding this number, I have been facing lot of issues in customer care services from your company. Firstly I have been allotted a relationship manager having contact number – [protected]. Having relationship manager is of no benefit because everytime a new person receives the call as in number toll free number. The below are the facts of various interactions I have had with relationship managers and stores recently for updation of new account for ECS. 1. Firstly I called to my so called relationship manager to understand the procedure who advised me to go to the store and submit certain forms for the same. 2. So I went to Vodafone store located at LBS Road, Mulund – West on 16/08/2014. After waiting for an hour in queue, when my turn came, I explained the concerned person that the HDFC Bank ac which is currently linked for ECS is in the process of being closed and I have opened a new HDFC Ac which I would like to link with Vodafone for ECS. A form was duly filed and submitted as guided by the executive. He also verified details of account from my cheque of new HDFC Ac. 3. I was informed that discontinuation of earlier ECS would be put immediately which will take 48 hours to deactive. Once it is deactivated, a new request to update new account to be entered by them which will take around 10 days to update. 4. I got a message for deactivation from Vodafone, but till date I haven’t heard on activation of new Ac ECS. 5. To get feedback as to whether the ac is updated or not, I called my so called relationships manager atleast 3-4 times and they could not give me any feedback. 6. Today I called my relationship manager again who gave me really horrible answers. • Firstly I was told to make a re-application since no application has been recorded in the system. • Secondly when I gave her the details of store where I had submitted the form and asked her to check with the store, she told me that since the application is made quite a few days, the store people would not remember the details. I am surprised, don’t the store keep each and every record of who entered their store and for what work. • Thirdly, she asked me make a fresh application online. This was again a shock to me as at the beginning when I asked for procedure, I was discreetly told that I need to visit store and no online application can be made. • I asked her to transfer the call to somebody senior or give me contact details of senior person, then she says she doesn’t have any authority. I am really worried because in the application I have given my bank account details. If such information and applications containing vital information are not taken seriously by your company, what would you be doing for other applications. I want that my new account should be updated within 24 hours, failing which I will take this matter to higher authorities, TRAI and Department of Telecommunication. This is not the first time that I am getting contrary information from different managers of your company. There is no senior manager who is responsible in the company. Also there is never a response on various email ids provided for public grievance. I had sent a complain last month on vodafonecare.[protected]@vodafone.com in reply of which a person forwarded my mail to relations.[protected]@vodafone.com informing me that it will be reverted by that particular id. Even after 3 follow up mails to both this id, till date I haven’t received feedback on that mail. My sincere request to TRAI is not to permit expansion of vodafone’s network, because they are in no way capable of servicing their existing customers.