Vodafone India Complaints & Reviews

I am a vodafone postpaid customer and i was on a rs.199 plan. According to this plan i was entitled to 512mb of monthly data usage. I had almost used up my quota of 512 mb and thus activated a pack of extra 300mb using the myvodafone app. For the entire month my data usage was less than 800mb. But when the bill came it was of more than rs.1500. After i had called up the customer care they always told me that they could not help me and that their manager will get back to me within 4 hours. It has been almost two months and still no manager has called me. I refused to pay the bill till it was corrected.
Also in one of the chats with their customer care representatives, one of them informed me that my plan had been changed from 199 to some 229 or something. I had asked what was the reason and why hadn't they taken my permission or even intimidated me. He had no reply to that and just kept on repeating whatever he was saying.
Today i submitted my number for portability and after that my number has been deactivated on the same day.
I have been literally harassed by this behavior and seek redressal form the company regarding this. Please act on this as soon as possible and let me know what further actions are required from my side.

Hi,

I have been using Vodafone number from last one year and the condition of 3g data service of vodafone is worsening day by day.
Paying high rates for 3g services and getting speed worse than 2g is disappointing.
I use Vodafone services in Chandigarh/ Panchkula region and the data connection keeps going ON/OFF. I have to restart my phone each time the connection goes off

Moreover, the speeds are pathetic. It takes more than a minutes even to load a simple website as this on Chrome even though I am getting full 3g signals. It is even harder to use apps like Facebook, gmail as the content never load and you keep on waiting it to load.

I am highly disappointed with the 3g data services of Vodafone and would like Vodafone to do something about it.

Thanks

Dear sir,

I bought a new prepaid sim card of vodafone from naveen communicaton & accessories, uttam nagar on[protected]. But my sim is not activated yet, due to retailer fault. I was tried lots of time to talk with retailer but he had not contact with me.

So, please help me for this kind of matter. I look forward to your reply and a resolution to my problem.

If you have any query, please contact me on my alternative vodafone no [protected].

Retailer details:
Naveen communication & accessories
E-145, om vihar phase-5, uttam nagar, new delhi-110059
Contact no: [protected], [protected], [protected]

Hi, I am Gaurav Mahajan and have requested a new number [protected] from Vodafone, and since I got the number from the retailer i printed the same on my visiting cards but now it seems that Vodafone is not issuing this number ?
Could you please explain what is the reason why this number cannot be issued and also currently this is not active? and also i dont think this is VIP number or so which cannot be issued in general public?

Any Help would be appreciated and you can cannot me on [protected] ( which again is vodafone and i have another number which is vodafone and i have always preferred Vodafone but few instance in recent past and this is pushing me to change my mind...)

Sir
i got a Vodafone postpaid connection from reliance outlet at anantnag on 03/08/2016. But unfortunately up to date the sim is not activated. I have visited the showroom several times, but every time nothing has happened. I have also deposited a security to that connection. I have suffered a lot mentally as well as physically fro the torture of the said distributor of the anantnag Vodafone showroom. Kindly do the favour in this regard. You can have also a voice conversion on my alternate number: [protected]

Dear sir,

Myself madhuri –daughter of p. A jyothi, holder of phone number-[protected].
Jyothi is being harassed severely by a person through messages to the specified number-[protected]. We immediately wanted to register a complaint on him.
But unfortunately the phone containing the mentioned number sim has been lost.

I need your very kind help to get the messages (From may to august end-2016) which has been sent to this number -[protected] which would be used as a proof to register complaint against the harasser.

Please suggest and help accordingly.

Myself shyam narayan gupta had used postpaid vodafone sim for incoming/outgoing call while being in singapore. Before making/receiving call i received sms from vodafone stating that
"you have subscribed to vodafone ir pack. Pack tariff while roaming in singapore is: calls to india and any other country rs. 30/min, incoming rs. 30/min. Pack benefits are only applicable on starhub please select this network manually"

Before making/receiving any call i selected starhub network manually.
But bill for those call i received at rate of: incoming 70 rs./min, outgoing 140 rs./min.
Because of this wrong billing i did not pay that bill and approached to vodafone store and called to vodafone customer care for this issue but this has not been solved and vodafone had put my sim out of service for nearly about 1.5 months and recovery person had come to my home to collect bill then i showed him that sms wherein mentioned call rate then recovery person asked me to deposit at rate of 30 rs./min incoming/outgoing call as per sms. He made promised that after that my vodafone sim will be activated and wrong billing will be rectified. After that my sim was activated but wrong billing still had not been rectified and when i am calling to recovery person he is not receiving my phone. Instead my security deposits of rs. 10000/- has been adjusted against wrong billing without my
Consent.
For this matter i have contacted to vodafone store, customer care, and mailed to vodafone office lucknow but this issue has not been resolved. I am mentally harassed for this matter.
I hope justice from consumer forum.

Dear vodafone team,
With deep regret this mail is being sent. For last one month i am trying to port my vodafone number from delhi circle to kolkata circle, but for some strange reason still now this is not being done.
Your kolkata vodafone representative mr. Javed ([protected]) has told me in your system my number is showing of kolkata circle so number portability is not possible. Although as per below mail – there is no problem in porting.
I have provided all the necessary details for number port to mr. Javed on 5th august - but still this is not done.
Please let me know - as a customer what is my fault as i am incurring huge cost of roaming for last one month. No proactive action is conspicuous from your side-which seems you are not keen to value your five years old customer any more. If my number is not ported to kolkata circle within next 5 days of time i will be compelled to give up your connection & go with somebody elese.
Regards
Saumyo mallick
(M) [protected]

Hi team,

I am [protected] vodafone customer. And i raised complaint regarding to a network issue on 23 july. Whenever i called to customer care i get new resolve date.

Many time i asked to change my plan but executive says your plan can not be change now, it will be change by next bill cycle.

This is third bill cycle but my plan is not changed yet. Your executive suggest me to take 574 plan but now they are saying they have never introduce 574 plan.

For my vodafone number, they have charged 600 rs bill for current month.in which they have charged for data (422 rs). As per my 199 plan, the data pack is unlimited (500mb 3g and it will be throttled to [protected]@64kbps speed). I just went to vodafone store to file a complaint. When i asked why i got this much amount. The agent replied that i have used 3g internet post consumption of 500mb 3g. Agent understood the meaning of throttling? His way talking is worst. I would like to file complaint on vodafone for this unethical behavior.

We are the neighbours of mr. dhaneswar sahoo, security guard of your voda tower in ghasipura laxmibazar, there is no electric connection so your tower running through jenetor, but he use that line in his home everyday when the time of powercut in that area and sell kerosene to others in market price. so i request you sir please connect solar connection in your tower immediately . and out that corrupted security guard, we think security service is not needy for that tower. therefore, we request you to investigate it and take proper action immediately . yours faithfully villagers.

I am a valued customer of vodafone india. Using 3g net service since long. Whenever i use the site, there are some 3rd party comes in pop up mode. I use to deactivate those. But suddenly on 24th & 27th of aug'2016, i have received 2 sms from the provider as "fab zone videos & loop digital games pack is now active, valid till 31/08 &11/09/16 respectively. They have deducted rs.80/- (Rs.35/- +45/-) from my available talk time. Also gave an option to deactivate" sms stop"or call 155223. Then i have tried to stop it and go to local vodafone outlet at" chandannagar, dist: hooghly (Wb). They have deactivated the service but told me the amount can not be refunded. My question is that why unnecessary deduction were done with out prior information. I once again retaliate that i have never use the service at all which have pop upped. Please take steps to refund the amount deducted from my account wrongly.

I bought Internet pack of 3GB thru best offers available at myvodafone app for rs. 452/- dated 17.09.2016 but till date n time 2 GB credited . I had visited Vodafone store Delhi road near power house Rohtak dated 19th September it was attended by miss Ahuja she has acknowledged complaint but till time no solution. My mobile no. Is [protected]. Thanks

I have a post-paid mobile from Vodafone India in New Delhi. My mobile number is [protected]. I purchased a pack of Rs 177.42 per month. I then bought one Internet pack on 5th Aug 2016 from Vodafone India website of Rs 250 for 1GB for one month. But, I did not receive any sms to confirm my purchase.

I then did a customer service chat with them and then told me that the pack I bought was for Red customers only and I am not a Red customer. The agent then asked me to buy another pack for Rs 299. I asked them to activate this for me.

I then started using the internet on my mobile but after few minutes; I received a sms saying I have charges of Rs 499.71. I immediately had another chat with their customer service guy named Franklin. He said that this is internet data charges. I explained him about the situation. He replied that I will not be charged but he cannot do anything until the bill is generated.
I then waited for bill to be generated. On 27th Aug 2016, I received one sms saying that I have Rs. 1174 charges on my account and have to pay it if I want to enjoy uninterrupted service.

I did not receive any bill on email I registered with them nor did I get it by post. I did a customer service chat with them on this issue. They said that it takes 7 days from generating the bill to send it by email and further 4-5 days to send by post. Then the customer has 10-11 days to pay it in full else the services may be interrupted.

I had a chat with guy named Suresh. He gave me the below charges details:
1. One Time Charges is Rs.250. (for RED pack which was not applicable/suitable for me and I couldn’t use it)
2. Monthly Charges is Rs.476.42. (Plan Rental is Rs.177.42 and data plan rental is Rs.299)
3. Usage Charges is Rs.499.71. (Since the Rs 250 plan did not work, Vodafone charged me for using data before they activated my Rs 299 plan)
4. Other Credits / Charges is Rs.205.69. (This was the credit on my account which is also incorrect but they have raised complaint on it and will reply me later)
5. S Tax @14% + SBC @0.50% + KKC @0.50% is Rs.153.06

I tried to explain him that the charges for Red Rs 250 pack is wrong because it was not applied to my account as I am not a Red customer. His reply was that he cannot reverse it as I asked for it and whether it applies to me or not and whether I can use it or not, they will still charge me for the same.

Then I asked them why to charge Rs 499.71 if you are already charging me for Rs 250. Again, his reply was that Rs 250 was not applicable to my account so they are charging me data uses until the Rs 299 pack was activated.

So, they charged me for Rs 250 even though this was not applied to my account and I was not eligible for that and then they charged me for the data used also for Rs 499.71 plus they have charged me tax of 15% on these charges.

They have denied to raise any complaint on the above issue so I cannot take it further internally with Vodafone and not sure who to speak with.
I am a retired person and this is the first time I have taken out a post-paid connection. When I bought the post-paid connection in the shop, they said it’s going to be a cheaper plan but through such scams where they don’t clearly explain the packs on their website and when the plans are not eligible for specific accounts, they charge for it.

I am not sure what to do and how to get them remove these charges from the bill. They are said that I have to pay else the services will be interrupted.

Could you please look into this and get it resolved please?

Many thanks
N N Pandey

My vodafone number [protected].

Number is barred since from 3 days,
I port my number from airtel to vodafone.
But now i realise it was very big mistake of mine.
I have port my number in jaipur city and tired for calling vodafone representatives but neither they pick up my call nor reply the status for unbarred the number.

Kindly help me at earliest please Because my number is registered in various bank's OTP,
others etc.
My alternate number is [protected].

Hello Sir, I had deleted wrongly my incoming and outgoing calls list. Now, immediately I will need last three months incoming and outgoing calls numbers list details. My important business friends numbers were missing. Please help to me. Sir, I request you to kindly provide the call list details for me as soon as possible immediately. Kindly you will take my complaint immediately. Thanking you.

Hii, I am Akhilesh. Today I port my Number from rajsthan to Vodafone bihar.
When porting was done I get an sms from Vodafone including best offers for me..
I found an offer which was 1GB 2G internet data for 30Days in Rs. 98/-
I recharged with Rs.98/- but I get only 600MB. When a talk with Vodafone's Customer Executive he said, in 4 hours the rest MBs will Credit in my account but they still didn't credit rest Data so I call them again and they said that offer is not for me n suggest me to recharge again with Rs 98/-
* I have all snaps for proof!

[protected] is no se mere no par bahot call aati hai plz mujhe is no. Ki id name bata dijiye.. Sir plz is no. Ki id keval id name hi bata dijiye is no se mere no par bahot gali vale massage bhi aate hai aur jab mai call karta hu to swith off kar lete hai vo log so plz mujhe is no ka id name bata do no. Hai [protected] vodafona ka nomber hai sir plz sir

I had one Vodafone number [protected]which was surrendered at your Vodafone Store, Opp Sanjibani Hospital, Jorhat, in May 2016 with full payment including adjustment of my security deposit. But I think that your office personal not done proper formality to close the account. Now every day disturb me through your another Jorhat office personal and several phone calls from various destinations. Therefore you are requested to replace the inefficient employee and not to disturb me in my busy schedule. After this complaint if your company unable to stop the disturbance I will be take legal step on this.

Dear Team,

This is to inform that in the modern age of technology we are living in a very backward area where there is not even a single brands network is available people are talking about airtel open network but i don't trust these things in and just want you all to come to us and the survey once in my area and if there is any possibility setting network in my we really really in the need of this to be done so kindly help me out in this regard.

I myself is serving in vodafone sales to.

Please make the favour for us.

SUSHANT VIVEK
[protected]