[Resolved]  Vodafone India — Done number portability from Aircel to Vodafone illegally and assigned my number to other customer

Address:

625020

Hi,

I’m using an Aircel prepaid SIM card from last 12 years. All of sudden, I had lost my service from September 17th and when I checked with aircel customer support, I got to know that my number got portable to Vodafone network without my knowledge.

Later I identified the person who has done the portability and enquired about the network change without my knowledge. They stated as, they have done number portability for 25 numbers (from aircel to Vodafone) and out of which my number was included by mistake.

So I have requested them to revert the change and return my number but the reply was its not possible. I have been told that, the number has been converted into postpaid (Corporate plan) and it’s not possible to return the number as it was assigned to some other customer.

I have tried to explain them that, all my bank accounts, credit card, Aadhar, etc are integrated with that number and I need that number back. Even I accepted to be with Vodafone network, if I get my number back. But still the answer was it is not possible to return the number. Moreover the way they are treating is really bad.

Please help me to get my number back.

SIM card #[protected]

Person who worked on portability – Parameshwari ([protected]) & Balaji[protected]

Vodafone Center:
No 7 Hij Ground Floor, 80 Feet Road, Anna Nagar, Madurai - 625020, Near Lovely Cards.

Regards
Yugendran
[protected]