[Resolved] Vodafone India — Money deducted for mobile mela service twice | |||||
This is related to mobile mela service that gets activated and charged twice without event prior notice and my consent. The Mobile Mela service was suddenly activated on 02/Dec/2016 automatically and charged me Rs 60 and again on 01/Jan/2017. When I checked my all SMS then I came to know that this service was automatically activated on Dec/02/2016. When I call to vodafone customer care, executive told me that this service was activated from Internet and they are not aware of activation of such services. I never activated mobile mela services from the Internet and deactivated now. But I didn't get my money back. They are really doing fraud with there own customers for the sack of money. Please look into this. Was this information helpful? | |||||
Jan 4, 2017 Complaint marked as Resolved First of all Thanks to Vodafone / Vodafone Executive for looking into the issue and quick resolution. I have received the money back that was deducted from my balance.
Just wanted to highlight some points about the issue so that it may help to others:
1) As a customer we should check our incoming SMS's frequently so that we can spot such unwanted issue asap. In my case, I came to know this issue after a month when second deduction happens.
2) If third party service like Mobile Mela services have a tie-up with Vodafone India and they should follow norms and should take the customer prior consent. I think Vodafone India should understand such issue and take action against such services. It will save the time and money of both.
Thanks to Vodafone India and Consumer Complaints Forum. Vodafone India customer support has been notified about the posted complaint. Verified Support Jan 02, 2017 Vodafone India Customer Care's response Hi Suneel_Kumar One of our executives will call you. Be assured that your concern will be resolved at the earliest. Regards, Vodafone India | |||||
 4 Comments | |||||
Comments
I want to Port my no. but the msg was not send i tried severaltimes but its failed and i spoke with customer care they told me its OK from our side check your phone or settings.
Varun Kumar
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Varun Kumar
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Vodafone service provider is cheap coz it supports 3rd part sites like mobile mela, glamour world etc. Sending filthy images saying "this service is not, way related to Vodafone" and then deducts money from accounts pl. Look into this matter and try solving it asap, for d best of convenience of people.
If possible try and resolve this matter to reach the best of expectations of people
If possible try and resolve this matter to reach the best of expectations of people
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i just arrived to Iindia with a Jawwal number and i cant find any network in India i checked the service for my number and its working they told me i should contact Vodafone India.. please help to make sure to fix this problem as soon as possible
Thank you very much