Vodafone India Complaints & Reviews

Attached are mail conversation with Vodafone where VMC [protected]@2GB activation request was given on 15th Jul & after confirmation from Vodafone on 17th Jul I started using data. In generated bill Dtd: 18.08.15 approx INR 665 (including taxes) has been charged for data usage between 18th - 27th Jul. I am unable to understand when mail confirmation is provided about activation of data plan, How charges can be levied for data usage. Even after payment of dues (except incorrect charges) services to my contact number are discontinued which is causing me tremendous issues. Every time I call customer care centre I get commitments which are never met. After sending several mail to corporate.[protected]@vodafone.com got a reply which also had irrelevant information. If I write mail customer care dosent understand what exactly problem is & when explained to customer care they say will check and come back. Not able to understand what to do with such peoples.

Respected Sir/Madam, I am Aniruddha Khairnar, and My mobile number is +91-[protected] which i Ported from Airtel to your network i.e. Vodaphone. Persons from vodaphone named Rahul and Amol came to me and give me a good plan.(Which i later identified that they just faked me) Plan Which was given to me was, 1. Monthly Rental 299/- 2. Monthly Local Calls 800 mins. 3. Local + STD Calls 100 mins. 4. 1 GB 3g + unlimited at speed of 2g For lifetime. 5. Monthly Local + STD messages 100 msgs. this was the plan given by them to me on which terms i was ready to leave my current operator. Later on i discovered is 1 GB 3g internet is just for 3 months. which i can not accept as this was the only reason i was ready to migrate. On a worst Note those people give me a sim which i was yet unable to activate. I got message from Vodaphone on Tuesday, 29/09/2015 for porting successfully done. On other hand i am still not able to activate my number, when i called customer care, i came to know i am carrying a wrong sim. And also plan was fake which was described to me. i requested them to send me a new card. Which now even after 4 days i am still about to get. Another option is to go for vodaphone gallery but unfortunately because of my work schedule is it impossible for me to go to your gallery. kindly note my mobile number is out of service which is affecting my career very badly and that is just because of your representative. ​Kindly Be responsible and do required things. I finally Lost after making continuous follow up for 3-4 days​, hence writing this mail. Hoping quick action from your Side. Also I should get the plan which i was described to me. Also sending you the numbers of your so called representative which contacted me almost every hour before i took your sim. now those are all vanished. Mr. Amol - [protected]. Mr. Rahul - +[protected] Priyanka - +91-[protected] My Alternate number is +91-[protected]. Waiting for your call, kindly dont make me regret for migrating to your network though i am already disappointed enough, don't make me more.

May to June 4 bills of my name been paid in one cheque and not been credited in [protected]. Cheque passed and statement been submitted to Vodafone gallery Raghuleela malls. That also trice. Subsequent bill raised with late fees which is no faults o[censored]s We paid whatever services used in time. Rs 130 or payments is your mistake not made adjustments in your timely and penalized me Every now and then deactivate my outgoing repeatedly go to gallery This give more trouble If this's the way than I have no choice but to close your number without paying single penny's

Sir,
I switched my prepaid connection to postpaid connection before 18 days ago.
but i didn't get postpaid connection till now.

My number has been stopped to switch Postpaid from 3 days, but not getting postpaid connection.

i want either my security money will refund or postpaid connection should immediate take place.

My Name - Pawan Kumar
Number[protected]
Address- Islampur village, sohna road gurgaon
circle - Delhi NCR

Hi Team,

I have been with Vodafone for few years now approximately I have switched to postpaid services on a coporate plan however my bill are really high and I can't view them I have mad couple of complain but no one help me out. Bcuz of which I have pay high bills and nobody is able to help me. No one has taken any effort to check my bills and help me to reduce it. Also I have been extra surcharge fee for my data pack. Can someone look into this and help me.

HI I am Sushil Kumar Tiwari. i took this [protected] no. two month back with 399 plan. and next month i received bill of 825. i called to your customer care no. and he told me that we will bounce back 200 amount in next month bill cycle. I had received again bill of 725/ . I am totally fedup with your customer service . Please do audit my call with your customer care no. other wise i am going to consumer court and will do the fir on the same. I have also complaint several time for network issue. I had given mine address and your cutomer care guys writen down different address for network area. if you are really want to continue with this no. please do the needful. Ohterwise be ready for my next step. If i am wrong please do audit my call with your customer care no. what i said and what they did. I cant pay your bill untill unless my issue will not be resolved. I have also done the protablity massage on this number. No. [protected]. Registered Email id- [protected]@gmail.com Alternate id - [protected] Thanks.

My self Denish I am not resived any signal of Vodafone in my home area.I am complain to Vodafone from atleast last 4 month to till date from every 10 days but till date I am not resolving services than I am desidet to stop pement like monthly charge.now they stop my services stope my portability after full payment that not giver me service than I am what to do

I am a Vodafone prepaid user(ph:[protected]). After being constantly bombarded with phone calls, I finally agreed to a new Postpaid number which they said would be [protected](similar to my existing prepaid no). A vodafone rep visited me on 25th September. He collected all the necessary documents and handed me the sim after payment of Rs 250. Later I a got a verification call and was informed that the sim would be activated within 2-3 days. Now almost a week has passed and the sim is not yet activated. I contacted customer care for help but to no avail. All of them gave diffent advice but none resolved my issue. I then went to Vodafone store and they told me that my new number [protected] cant be activated as it is not a registered vodafone no. They adviced me to contact the Vodafone rep who gave me the sim. I tried to contact him several times but he is not picking up my call. I am going round and round without a solution in sight. Please help

Dear Sir/Madam, This is Snehasish having phone no -[protected] inform you that today i have request 1GB 3G data Plan at 2 PM (Price- 254) . I have wait up to 7 PM still that data pack is not activate and after that request to cancel the request for 3G data by calling to customer care at 7 PM. But they have activated according to there own wish at 7.35 Pm and send the message .Now when i called at around 8 Pm they are not listen anything regarding the deactivation and simply disconnect the phone. If we are not getting the internet as the time of our requirement then why to activate the 3G plan . Now i am no more interest to use the Internet plan so request them to deactivate the plan but they refuses. And one more thing the care person they don't English i told that i don't know Tamil still they speak in Tamil and disconnect the phone. Kindly look into this matter. Thanks, Snehasish [protected]

I Have 298 corporate plan in which first 750 MB 3G Data By 1 to 30 days then Again Date of 1 its restarts. in this month on 1st October its not restarted 3G data till 6:30 PM. its mean that about 18 Hrs I didn't get my plan as per specified /Defined. and wonder thing is that if I Receive 2G data instead of 3G you still count 3G Data. I Question to Vodafone that do you less my Bill of 18 Hrs ??????? No never then why I should compromise. for this I call 198 for complaints to Rajesh Bariya But He tefused to Note Down complaints. if you don't solve my problem then I Complain it in TRAI.

I have complaint for network issue in zadeswar (bharuch) 392011 before 1 year and answer came from customer care "" there is updation of site and new tower and your problem will be solved in 2-3 months" after that till 6 to 7 months all things going good and now after 1 year same issue i have faced...i have 3 pospaid connection of vodafone in my home and all have same problem... there is no network in my home at all and data also not working but if we are standing in perticular area like first floor or in a corner the network come...what a rediculous...we are the customer of mobile phones not a land line!!! all the way network not comes but we pay for it and i already compalained for it as complain num[protected] and same answer given to me that : there is updation of site and new tower" ...i cant understand what the hell this is!!! since 1 year company updating the site and tower...i m living in BHARUCH...which is the district of gujarat and my locality is zadeswar area... if vodafone company not able to give poper network service in this area how can they give proper service in village and interior ??? really very disappointed from vodafone...even today i talked with vodafone nodel officer MRS.MEGHA MUNDADIYA at 2:49pm on [protected]...she also replied me same answer me " site is under updation...your complain will forwarded to network team..."" what is this rubbish...one site they said " welcome to number one network provider.." and other side there is all the time network issue in my area..even i left my area there is proper network comes...so what to do now...???? me and my family members all facing the problem( even i think in my area all people who have vodafone card) call drop, data not working, not proper voice, network not comes...and all...really v v v rediculous... if possible solve it...otherwise we have option to change network provide...

It was observed that some Vodafone employee from Rajasthan Circle along with Vodafone Ex-Employee (Rohit Singh, Asst Manager, Pre-Paid Sales, Alwar - Rajasthan Circle) has been passing my personal information including Location, Chats, call logs and personal information of the number [protected] without any consent or information to the myself (Neha Mittal). I am now forced to file an FIR against the Vodafone employees and Ex-employees who have been involved into such activities of tracking customer informations and blackmailing and theartening the customers. Also I'm documenting this complaint so that necessary action can be intitiated against the service Provider who has been allowing all employees to look into the customer database without appropriate security measures. Due to the ongoing issue, I've discontinued with the Vodafone number ([protected]) which was recently ported from BSNL.

This month i got a billing of 2800/+ and internet connection is deactivated. The same thing happened last month. when i asked for details, they said its wrongly billed and activated internet services. This time they said its charged for playing online games. My kids play spiderman game which is free download and the levels they play also are free. They have been playing this game since many months, why am i charged this month. The customer care are not able to give me details of what games, when were they played and what is the charges for the games etc. they simply told its for game. this is very inconvenient.

Dear sir. my name is PANDU GANESH KUMAR, my number is [protected]. since 3 months my sim was lost. so i cant use this number. recently i visited our vodafone store in Vijayawda. and they told me. sim was deactivated. so pleaser sir.. please re allotte my number [protected] to me. my another number is [protected] name P. Ganesh Kumar

I have requested corporate plan of 125 rupees under scheme offer by vodafone to our company employee but instead of activating 125 rupees plan they have activated 199 plan. and sending me very huge bill this is fully scam i had launch complaint against them on there portal but they are not responding to my complaint and saying on phone that they need authorization from my company, is that while activating the plan they have take permission from my company??? what rubbish service is this...

I was offered Post-paid ([protected]) by one of the Vodafone employees clearly mentioning me that the offers are for the lifetime with no validity. Following are the offers I was mentioned before I registered for the connection: 1. 600 Local Minutes (Lifetime validity) 2. 1 local V2V number free (Lifetime validity) 3. 500 MB Mobile Data Free (Lifetime validity) Even after registering for the connection, I wasn’t informed about any validity of these offers. I have contacted the customer care executives multiple times but they disconnect my call after a long wait. I have also registered the complaint to the main Vodafone store (Rajouri Garden) but I am not at all satisfied with the response. Request you to please look into the matter else I would be forced to take some legal actions. Now, after 3 months of the connection I have just 1st offer available and I am being charged for the rest of the 2 offers (2nd and 3rd mentioned above). I have not received even a single message (e-mail, SMS, call) to inform me about the change in plan. On contacting the Customer care, I get an answer that I was the one who raised the request to deactivate the plan. I mean, who in the world would like to get his/her free services deactivated? Please provide me with the evidence I raised this silly request. I have been charged huge amount because of the change in plan. If I would have been informed earlier, I would have taken care of my bill or de-activated this useless plan. I request you to please look into the following bills: 1. Bill period: 11/07/2015 to 10/08/2015 – Extra amount charged – Approx Rs. 500 2. Bill period: 11/08/2015 to 10/09/2015 – Extra amount charged – Approx Rs. 1200 3. Bill period: 11/09/2015 to 10/10/2015 – Bill yet to be generated

Today morning at 10:01am I use internet for 30_40seconds in ways app msg.there was no any audio video or image download except 5-6 single line msg.my deduction was 29rs.I called 198 to get information abt deduction.then they told me to wait for 4hrs to get data.I called them again by no satisfactory answer I got.they told me abt data used bt not where.then they send me to visit Vodafone store.I went there and ppl who were in store clearly told me st they will nt hv information about use of data.they told me only abt amount of data used.bt I didn't use internet for such amount of data they informed.dn again I called 198.again they were nt ready to tell me where data was used..nw I hv all their conversation with me.I was justification for my deduction.

Ranjitkrishnan.[protected]@vodafone.com This mail does not work so we do not know who to approach. This is with reference to cancellation request of a mobile number I had done on line in the beginning of August. Name: Arvind Gopalan Phone number: [protected] with S. code 55368280 I answered every question on the online form and finally was given to understand that I will get a final bill with a closure statement within a week. I was given to understand that I should pay it after that. After my online request, a person from your office called and asked the same questions and he also confirmed that a physical bill would be finally sent to me. But now suddenly you send a bill with an additional amount and also try to throw legal proceedings scare at us as though we refused to pay the bill or something. Here I would like to say that it is you people who are refusing to close the number even after I have requested that it be done as the person was not going to be here. I dont see how it is going to help you if you keep forcing us to make payments when we want to close it and also when we are not using the number at all? If you do not take online requests seriously why even you bother to have a system like that. I hope atleast now something will be done about it.

Vodafone customer care and service is really very bad. I am facing network issue from 13 sept. 2015 while reaching to sant nagar moshi Pradhikaran Pune 411026 I have called for many times with following complaint registered no. 1)Complaint registered no :[protected] date: 24 sept. 2015 Timing : 9.35pm On postpaid number :[protected], but there is no response form there side 1)Complaint registered no :[protected] date: 25 sep 2015 Timing : 11.19am On prepaid number :[protected], but there is no response form there side Kindly help me to resolve the issue on priority

I wan to know about the deatails(name, address) of vodafone mobile number [protected] ... becoz this user cheated me n i lost sme money..m nt able to ca back nw... plzz send me all deatails of that number to my mail id: [protected]@rediffmail.com