| Address: Pune, Maharashtra, 411057 |
Actual Bill period Charged:[protected] to[protected]
Bill period mentioned in itemized Bill:[protected] to[protected]
Actual Bill Amount: 3485.32
Every Call/Message during the period 1st September, 2015 to 30th September, 2015 has been charged double times when checked in Itemized bill.
When called their customer care nos.: 198 &199 for two days 26th & 27th October, 2015, received no help as every time I called they responded saying system is slow or servers are down and they asked me to drop a mail and raise a complaint with their nodal office.
When I dropped a mail to their nodal office at email id: nodal.[protected]@vodafone.com (Mail conversation Attached), they responded back saying there was no discrepancy in the charges and they were as per the consumption.
I then called their nodal office at contact given: [protected], to point out the "discrepancy" where they had charged me twice for every call/message incoming & outgoing & roaming, they said they had a problem on their side. When questioned why was I replied saying there is no discrepancy, the only response I received was, "We are not aware, we will forward this to the next department." They mentioned they will check with their systems and get back in some time but even after an hour did not receive a call back. So I called them and asked again what was the status and they replied "We are still checking."
The due date was 1st November 2015, and yet they were not able to provide a solution However, they stopped my outgoing calls and internet connection.
When I called and shouted at them for doing so, the operator on the other end very cooly replied, your services will restart in 4 hours. 4 hours??? for a mistake on Vodafone's end? Why do I suffer?
I had ported my Number from Airtel to Vodafone for convenient charges services, and now I highly regret it.
The worst part was there was a glitch in their generated bill and they replied back say "No Discrepancy". That is how the complaints are resolved.
Nov 3, 2015
Complaint marked as Resolved Finally resolved after continuous calls and complaint raised. They have minimized my bill and cut down 80% of charges as a favor to the inconvenience caused on their part.
Vodafone India customer support has been notified about the posted complaint.
![Indian Institute of Natural Resources Management [IINREM]](/thumb.php?bname=1&src=indian-institute-of-natural-resources-management-iinrem.jpg&wmax=182&hmax=300&quality=90&nocrop=1)
Dear Mr. Shah,
We have received your email dated 27/10/15 for your Vodafone mobile number [protected].
This is regarding the International roaming usage towards your bills from June 2015 to September 2015.
We have checked your bill thoroughly and have observed that you have been on an International Roaming several times, however, the network that you were latched in the countries is not the Vodafone partner operator.
We request you to refer the below table which would help you better understand the usage pattern post your usage on different networks.
Usage date
Type o[censored]sage
Network that you were latched on
Vodafone partner’s operator
Charged amount
28/05/15
Incoming calls
USA AT&T
USA AT&T
70
28/05/15
Incoming calls
USA AT&T
USA AT&T
70
27/05/15 and 06/06/15
Outgoing calls and Data usage
USA-T-Mobile and UAE-DU
USA AT&T
1460
30/06/15
Incoming calls
HONGKONG-H3GHo
ng Kong
H3G/Hutchison
70
24/06/15 and 29/06/15
Mobile Internet
HONGKONG-H3GHo
ng Kong
H3G/Hutchison
4, 440
15/08/15 to 22/08/15
Incoming calls
SINGAPOR-StaSinga
pore
StarHub
840
17/08/15 to 19/08/15
Outgoing calls, SMS and Internet
SINGAPOR-StaSinga
pore
StarHub
243.97
19/09/15 to 24/09/15
Incoming calls
HONGKONG-H3GHo
ng Kong
H3G/Hutchison
720.05
19/09/15 to 23/09/15
Outgoing calls and Data usage
HONGKONG-H3GHo
ng Kong
H3G/Hutchison
337.08
We would like to further inform you that a pack of Rs.1499 is currently activate on your above mentioned Vodafone number effective 15/10/15. We would request you to please latch on to the partner operator network to avail discount.
We would also like to confirm you that the reversal has been passed for Rs.159.60(inclusive of service tax), towards the Incoming calls dated 28th May 2015 as you were latched on the Vodafone’s network which will reflect in your forthcoming bill dated 28/11/15 on the 3rd or 4th page under the Adjustments column.
Based on the above given information, to know about the Vodafone’s partner operator outside India, please click on.
Mr. Shah, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Kanika Saxena
Nodal Office
Contact numbers
For Enquiries : 199 or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198 (toll free)
E-mail: Vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in