Vodafone India — unauthorized vas activation and charging

Sir/madam,

I'm complaining because vodafone is activating and also charging for vas. I haven't give any request for vas and still they are charging. The message comes like "your juiceup and gaming pack is activated as requested" which was not requested by me. Even if i reply with stop, the respond is like "activate caller tune for 36/- and the them proceed with the stop request."

I have paid a bill payment of rs.620 today while the rental charges being rs.399. Yes it was because the late payment and they can charge 50/- no problem at all. But they charged for usage in those unbilled days. Charged gst for almost rs.100.

I think this charging was too harsh like its the 1st time i made a late payment and they charged for data usage for 5 days without even noticing me. They could have at least message that usage after due date is charged.

They are actually taking advantage for our unawareness. This is high time they need to stop it.

And the vas charge, they have now charged rs.117 as unbilled amount.

When i checked internet for what "vas charges" only i understood it. They are cheating a lot of people by charging and activating without their permission.

Mostly everyone came to know about it when the bill comes.

I'm attaching some screenshots.

I'm also giving screenshots of the bill payment because before payment of the bill the amount was rs.616 but after the payment is made when i check the billing history it showed as rs.353. I smelled something fishy so including it too.

Hopes someone will take necessary action against this unethical act.