Vodafone India — Vodafone cheating customers with Chak de Fatte plan activation. Fraud

Address:	Bangalore, Karnataka, 560066
Website:	Vodafone.in

Hi I am Srujan, with Vodafone postpaid connection on [protected]. This is a classic case of Vodafine getting fooled by a third party service and in turn cheating customers to pay the money. Would Vodafone bill the customers for buying illegal drugs if the third party is selling drugs but doesn't tell Vodafone what is it selling? Would Vodafone still allow the biller to charge the money through Vodafone bill and continue selling drugs? I have received a message at 12.9 in the early morning of 13 November that I have activated a service called Chak de Fatte. I was not even using the browser at that time and I don't know why I got this message. It charges you 99 rupee! I called customer care today morning to see what is this service and why it got activated. The call center agent doesn't have any clue about what is this service and says I clicked a banner and activated this. I told him that I dint even use the browser at that time But he says he can clearly see in the system which banner I clicked and when did I click it. But he doesn't know what this service is but I still have to pay Vodafone 99 rupees. I told him that it is Vodafone's responsibility to share with customers the details of the services that are billing me for. But he says the biller did not give that info to Vodafone! Ridiculous, and the agent is in escalations department! Some fraud is happening with biller giving you wrong online information. Don't penalise customers for your dumb systems failure.