[Resolved] Volkswagen India — Accident done by servicing mechanic | |||||
Hi, My name is nishant agrawal from mumbai. I had purchased vento 1.2l tsi highline petrol model in the month of october 2015 from volkswagen mumbai north showroom. Car details are: Car number - mh 03 bw 8122 Chasis number - mexk15602gt037349 I had given my car to volkswagen mumbai north workshop for some minor technical issues like door alignment which caused noise while driving. Car was given for servicing on 30-march-2016. On thursday(31st-march-2016) i had received a call from workshop saying that my car got damaged during test drive/servicing. I am attaching the pictures of damages that have caused in the car and really worried how vehicles are handled in the workshop. This is really very disappointing since the car is brand new. Wanted to bring it to your notice the real frustration is that workshop is not owning the damages and asking me to own it via insurance. This is very surprising and unprofessional which is going totally against a big brand. When we give our car for servicing then car it is under workshop supervision and total responsibility is with the workshop to give the car back to customer as-is but not with dents and scratches. If car is damaged during servicing it should be repaired back by workshop only instead of asking customer for applying insurance as it may lead to other implications. This is really frustrating experience from volkswagen as it been 5 days since the incident happened, workshop/showroom folks have been playing with the words and i have no clarity as when i would get my car back .I didn't expect this kind of service from volkswagen as it completely shaken my trust. All this is causing me acute mental harassment. I bought this vehicle from my hard earned money and even there is no mistake from my side, i am suffering. I want volkswagen to take appropriate action against volkswagen mumbai north and give me my car back in the same condition and they should be completely owning this damages cost. Regards, Nishant agrawal Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
We are getting negative talks from the service centre now. I made a call to Mr Imran (your workshop service manager) 45 mins back and he told me that they are not replacing the side panel which is also damaged. They are just repairing the side panel by pulling/denting/painting.
As I said before very clearly that repaired side panel and painting work is not acceptable to me as side panel is also damaged badly and we discussed from first day itself that side panel has to be totally replaced. My vehicle was handed over to your workshop in new condition and accordingly I will not accept dented painted vehicle.
Understand my situation as my car is brand new and it is not possible for me to accept this specially when there is not mistake from my side.
Also I would like to check my vehicle once the vehicle is ready for my complete satisfaction.
Requesting you to not delay the delivery of my vehicle by unnecessary discussion back and forth on unethical point because it is impacting me badly since I have two school going kids and old parents and it is costing me a lot to manage the daily transportation(office, hospital, school etc).
As I said before very clearly that repaired side panel and painting work is not acceptable to me as side panel is also damaged badly and we discussed from first day itself that side panel has to be totally replaced. My vehicle was handed over to your workshop in new condition and accordingly I will not accept dented painted vehicle.
Understand my situation as my car is brand new and it is not possible for me to accept this specially when there is not mistake from my side.
Also I would like to check my vehicle once the vehicle is ready for my complete satisfaction.
Requesting you to not delay the delivery of my vehicle by unnecessary discussion back and forth on unethical point because it is impacting me badly since I have two school going kids and old parents and it is costing me a lot to manage the daily transportation(office, hospital, school etc).
Dear Sir/Ma’am,
Thank you for sharing feedback, we understand your query has been resolved.
We thank you for being our valuable customer. Assuring you our best services always.
Sincerely,
Volkswagen Customer Care
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Thank you for sharing feedback, we understand your query has been resolved.
We thank you for being our valuable customer. Assuring you our best services always.
Sincerely,
Volkswagen Customer Care
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
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Instead we are being forced to use our own insurance to take care of damage and also the service center employee threatening us with political influential of SHiv Sena and Manse.
Please help us ASAP.