Volkswagen India — Volkswagen kolkata, osl exclusive has damaged my car and not taking responsibility

lumberjack

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I have a 2013 Volkswagen Touareg and I had given my car for a standard service to the dealer in Kolkata, OSL Exclusive. When i gave my car I had also complained about the seat memory function not working on the drivers side. On receiving my car back, the technicians had damaged the interior panels, including tearing the leather, scratching the plastic and breaking the trim panels. All of these have been done at the dealership service center. Please find the images attached below. The dealer refuses to accept these and have said that these were already there from before. They are refusing to fix these by replacing the panels.

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lumberjack

from Kolkata, West Bengal

Complaint No CCR44484

Volkswagen India Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

lumberjack

from Kolkata, West Bengal

Please note that the problem has not yet been resolved. I have taken my car from the workshop due to not being satisfied with the way my car was being kept. The panels are still damaged to some extent and both seat memory switches are not working now.