[Resolved]  Voltas — 1.5 tonne AC

Address:

Kolkata, West Bengal, 700060

TO WHOM IT MAY CONCERN A 1.5 tonne split AC was purchased in the name of my son Dr Deep Das, 441/14 Parnasree Pally, Parasree. Kolkata-700060 and an AMC was signed with Voltas and the AMC franchise of Voltas is M/s Climate Control Technology.Kolkata No. CCT/238/[protected] and the same is valid till 9.11.2015 As the machine was not cooling a complaint was lodged vide ref no. [protected] dt 9.10.15 and 2 guys showed up and on checking the machine they said the Gas has leaked. They told they will be coming back on12.10.15 and rectify the machine. They never showed up. Surprisingly we received a SMS from you which states that above complaint has been resolved which is not correct. Your people asked us to sign a Job Sheet which we declined till the machine worked satisfactorily. We have once again taken up the matter and taked to your Phone Number [protected] and narrated the whole episode again vide Complaint No. [protected] dt 15.10.15 Now this is a very pathetiic action by Voltas and it smells of fraud. Please take up the matter in urgent haste and resolve it or we will have no option but to take up our grievance with appropriate authorities. Hope this e-mail receives due attention at your end. Deep Das