Voltas Complaints & Reviews

I am having voltas air cooler. Tank alarm is not working properly, even when tank is full, the tank alarm starts blinking & water pump stops working. Please give permanent solution to this problem

I, ajay bhatnagar, purchased split ac unit purchased on 23rd apr 2019) of voltas make from m/s vijay sales, gurgaon - invoice copy attached). Said unit is still not functioning and not serving the intended purpose for the purchase.

Case history

A week after installation of above split ac, we noticed issues like water dripping from the unit and ice formation inside the split unit. The water drippings affected our led tv as your team installed above said ac unit right above led which was installed before our purchase of above unit.. We made number of complaints through customer-care (Voltas). Team visited and changed the split ac location within same room and they overcharged us for re-installation. Again after very few days, issue of water drippings and ice formation, and leakage re-started through pipes inside room continued but no one came either from voltas nor from your dealer m/s vijay sales team despite after logging complaints through customer care (Voltas) and even speaking directly to vijay sales and your technicians (Voltas) visited for the re-installation. Thereafter, further to repeated number of telecons (Conversation available as recorded), voltas team visited for inspection and found that gas inside unit was much lower than required level. Our request to mr vaibhav sharma, voltas-upbg
Ph:[protected], gurgaon) for the replacement was not accepted and resisted (Ref call record of 12 jul 19 & 13 jul 19) by stating that it is hectic and will take longer time and lot of formalities are required at voltas for giving replacement hence asked us to get gas refiling and giving extended 6 months warranty. On our insisting for replacement and pursuance the matter, the customer care (Voltas) gave us service request numbers and assured to help but replied by sms for closure of their service requests stating reasons as "replaced by dealer" (Service request number [protected] dt 12th jul19) and "beyond repair machine" (Service request number [protected] dt 21st jul19). (Both these sms are on available record. Your dealer vijay sales also did not help replacement & resolution.

As per mail conversation of 21 aug2019, with voltas team member (Vaibhav sharma, voltas-upbg, gurgaon ph:[protected]), he confirmed in writing as quoted below :

(If there is any issue within 3 month we will make it replaced.
Kindly acknowledge the same to proceed for gas charging)

All above telecalls and sms with voltas team have been been captured as evidence.

After, regular follow up at various levels, different set of technician visited (In winter 2019 months) and witnessed & rec-confirmed above issues of no cooling, water drippings at various point & pipes, ice formation upon running the unit. They filled the gas in the unit and assured us that there will not be issues i. E of ice formation, water dripping, and cooling will be functional which can be checked during summer

Present situation (Apr 2020)

Now, as the summer started, we switched, on above said ac split unit, but we got surprised that still there is no cooling remitted by the above said unit.

We are at lost with careless approach, inadequate services on part of voltas leading to our harassment, discomfort as the very purpose of our buying ac unit from voltas, got defeated since apr2019.

Resolution.

Considering above and in line with your commitment your below mail (Of 21 aug2019) confirming fore replacement, a necessary action be taken immediately for replacing the split ac unit (Which is also still under warranty till jun 2020). Else, it will continue to lead to sufferings, and discomfort and deprive me value for the money paid for the goods purchased.

. Apart from above, voltas company also be penalised for rs 40000/- for all the harassment, mental agony and discomfort, suffered by me for not being able to use the unit for the intended purpose and also in pursuing the matter with voltas team members (Including customer care team) and dealer m/s vijay sales to resolve the matter.

Regards

Ajay bhatnagar
(Purchaser)
336 vasant apartments
Old delhi road,
Gurugaon122001
Mobile : [protected]

Not cooling properly, showing 04 error

Hello,

I have the same problem in my voltas inverter 1.5 ton ac. After 5 minuets of starting the ac the error comes and blink 5-6 time pc 04 and ac restart again and its cooling also low when you compare to its first start.

I am very disappointed with this issue. I need you to sort this out this issue today. Send me your expert technician who know how to resolve pc 04 issue

Last year i have purchased an ac and its not working. Actually its gas is leaked. Now i am confused as it is in warranty and guaranty. So, now due to covid 19 company is not being able to repair it and not picking call. So should i get it repaired by an outsider and still its warranty and guaranty will continue or get void after the end of covid 19.

As per Complaint Subject cited above I purchased a Product AirConditioner
vide Machine No : VOLTAS 1.5T Window AC 185LY (5S) (OUTDOOR) Invoice
No : KN/2018-19/0463 6 June 2018 under warranty
Immediately Sending of Service provider at my house and Information Needed in writing in hard copy as the earliest

Newly installed ac not cooling the room because its not heaving gas in out-late. It is a really bad experience with this product. As a customer its a very bad experience. I am not expecting this from no 1 ac company maker. It is tata voltas 1.5 tone ac. Machine number 183v adw r32. Cbu code 4502686. Now company is closed and retailer not take any responsibility. Please help me out of this problem. My phone number is [protected].

I m ankit agarwal, from siliguri. Purchased a ac 7 month ago. In wich 3-4 tym a service center have repaired. Again the ac got the same problem. It's not getting cold. Kindly look over the matter.
The ac got repair on the second day of the installation.
Wenever the person come. They say gas leakage. And resolved. After that same problem arise after a week

Mene new window ac liya tha ab uski installation ke time pe code maang raha hai. Customer care number nahi lag raha please installation code provide kara do model no. Window AC 183 DZA (R32) DELUXE
4011315B19LC29463
AC NOT START
New ac

AC INSTALLED IN METEOROLOGICAL CENTRE RAIPUR RAIPUR, NEXT TO NHMMI HOSPITAL, NEW DHAMTARI ROAD, LAL, CHHATTISGARH IS NOT COOLING SINCE INSTALLED DATE.

This department is concerned to emergency services. Kindly short out the problem shortly.

Dear team, myself rishi sahni, i bought my voltas 3star split inverter ac last year on 27th april.
Last year it was running fine, but this year when we re started our ac after cleaning air filter, ac started smelling like gas leakage and also knocking sound coming from compressor. So we are unable to use our ac.

My address is r-1301, krish aura, bhiwadi, rajasthan (301019)
Register mobile number-[protected]

We need quick solution since it is very hot now day.

Regards
Rishi sahni
[protected]

Sir/madam

I kuldeep singh /alipur village. Bought an ac. Code =sac183veya. On 08/03/18and continuously facing problems regarding cooling by ac. After several complaint in 2 yr. The staff is unable to solve problems. Pls take required action as soon as possible. Otherwise we have to file an rti. Against it we are facing much problems.
Thank you

Yours truly
Kuldeep singh
[protected]

I have my Voltas Inverter R32 but not on

Hi sir
I have a issue in my a/c its not working. My mom has a blood presure issue we have to hopitalized my mom due to some reason. There is warm invoirment in my house. After some day mom will come home from hospital. Mom cant stay in this warm invoitment please help me in this lockdown situation. I lived in jamshedpur jharkhand i beg of you please help me

My emil id [protected]@gmail.com
My mob no [protected]

Sir me 3 saal se complaint kar rha hu mene retailor ko bhi 3 saal se complaint kar rha hu ki jab mene pese pure diye h to kharab ac kyu deliver kiya vo bolte h aage complaint bhej di h jab dusra ac aayega to bta denge na check karne aate h na replace karte h 3 saalo me aapke pass tak complaint nhi pohochi abhi tak ese company chalti h kya aapki garib ko chus kar

The motar is not working properly and the motar is automatically stopped for every few minutes. please solve my problem.

Regards...

I had purchased an ac split of voltas. We had the leakage problem after 2 years and called the service man from voltas. After that they took 2500 rs every time they came for gas refilling and they suggested that the fan is defective. We gave around 6000. Then they said the pipe has a leakage, se gave another 3000. Now, this was all last year, every time gas refilling charges.. This time we hv decided to buy a new ac and no voltas for sure

Dear team,

Hi, this is bharat from vizag and i would like draw your kind attention and wants to inform you that i have purchased an voltas ac on 06th april 2019 from sonovision and at the time purchasing the product the store representative guides me about the features of the ac and about the 5 years extended warranty so that is why i have purchased this product but he didn't guided me about how to register for 5 years extended warranty. I was not able to know that my registration is completed or not because i did not receive any such calls from your customer care representative as informed by sms from your company side. Now my ac is getting 1 year completed but still now i did not receive any calls from your side. Today while i am trying to book a call for my free a. C service that time. I have to register but neither the sales representative guides me for the same nor any calls received from your side even not informed me in sms so i would like to know what kind of service you are providing to the customer is this all fake business policies and make a customer fool to buy your products. Such a worst experience i am having with this product and surely i will never recommend any one of relatives or friends to buy a tata voltas a. C.

So, i would be highly obliged if you kindly look into this matter on urgent basis and do the needful from your side to provide me 5 years extended warranty. As company is providing such offer for selling the products in the competitive market so it should be company part of responsibility also to take care of this things and help to provide proper guidance to the customer so that customer can avail that offer otherwise there is no meaning of giving such fake promise or offers. The other thing is nw i'm facing an issue with the ac the window is not opening while switch on the ac the door is not swinging and opening also and till now i didn't even get a single free service also you people also not reminding the customers about this. Kindly plz look into all these issues as early as possible fix it without any failure

Warm regards,
Bharat

Dear sir/mam last year i purchased a voltas inverter 3 star split ac with r32 refrigerant gas on 30th march 2019. Few days ago in february it was serviced by voltas technician as second free service but he didn't checked the cooling just cleaned and went even without starting the ac. When i started it on 22nd march due to humidity i felt that it was not at all cooling i registered a complaint on the voltas toll free number but didn't get any response from the technician in my city. Later i contacted him because the toll free number was not working due to lockdown. The voltas technician from my city told me that he didn't got any information about my complaint till date and now he will not be able to come due to lockdown as company has stopped its on field work. He suggested me that if you want i can come to check your ac other than free service he asked me to pay a amount of 250 and the voltas technician visited my home and checked it and found that the 32 gas of the ac was completely empty due to poor fittings done by voltas technician's itself but i can't pay them for gas because it's a huge amount for me and i registered my complaint during warranty period nd on 30th march my warranty has finished so after the lockdown finishes i want my gas to be refilled and leakage to be checked at free of cost under warranty by voltas. Thank you
A permanent voltas customer

I purchased voltas 72 e water cooler with remote control. There is a tank alarm system in this unit. Even if there is sufficient amount of water in the cooler. It starts giving an alarm due to which water pump will not work. But when we switch on the cooler, the water will starts for 1 or 2 seconds, then the alarm will start giving an indication and the functioning of water pump stops. Show a solution for this problem.