Voltas Complaints & Reviews

I purchased my voltas inverter ac few months back but started using it only last week. First day itself showed p3 error after one hour running and compressor did not work. Complained in voltas and tech checked and said loose connection. Next day same error. This time tech asked to change to double booster stabiliser. Done and again same error. Now tech says he doesn't know what to do. What am i supposed to do if you don't know how to rectify...

Dear, VOLTAS CUSTOMERCARE UNIT, sir, my complaint against the your instalation contractor damaged the power supply of neighbours, so, one of the your customercare crew called me and about my case was redirected to the concern area manager chennai600080. I called the area manager mr, Santhakumar, 600080 area mngr .i explained the problem he called group call the contractor and confirmed, he asked me the proper proof for damaged part was repaired .so, i asked my appartment housing maintenance society letter for the penalty about repaired the damaged by your instalation contractor the copy of bill was redirected to the area manager mr, Santhakumar, and waiting reply, dear, sir, please advise him to persue my case and finalise settle my money as soon as possible, wich u r client made the blender mistake. Thanking u, regards, Achudanandan.s here i attached the documents.

Hi team,

I bought voltas beko washing machine from surabhi electronics, semmenchery, chennai on july 15, 2019.

I have repeated issue (Twice) with it since within 4 months o[censored]sage. The machine is used very less frequently and then too there is issues. Voltas technical team is not efficient and they give lame reasons, leave with no proper/permanent fix.

Later in one or 2 days, same problem occurrs....

Brand new 2 ton split ac of make voltas bought from "national agencies"patiala has been non functional since 27th aug 2019.ac serial number 4552444a19da00169. Same has been repeatedly followed up with voltas customer care via phone through the customer care helpline. Complaint number is [protected].
After repeatedly contacting voltas customer care, false dates and promises have been time and again advised to self for the repair date. Full summer the ac was not functional causing great discomfort to my family and 2 new born kids. There after have also been subject to rude behaviour by the customer care staff on phone on one occassion. The voltas area service manager mr mohit sharma is also not responding to calls and messages anymore. As such there is no other option left for self other than seeking redressal from a consumer forum.
If voltas was aware that the ac could not have been fixed timely then keeping in mind the interests of their customer they should have had replaced the full unit for an amicable resolution. However let alone a resolution i have no update at all from voltas on this matter.
Apparently they have no intent to repair this unit, i therefore seek either full compensation for my ac unit or a complete renewal of the same.

I have purchased voltas 1.5t sac 18v dy model ac now my ac broke down with e5 code display voltas technical staf[censored]n able to attained from past 2 months they say that there is a pcb problem and un able to repair it now 2 months have passed and enquiries are made by me only and online call center doesn't no and are un about of following the complaint need help

I have purchased volta's beko washing machine on[protected], and on[protected] it has stopped spinning, on that day i have booked call for servicing, from that day onwards daily one technician called and ask address after taking address telling that some other technician will attend your call. Finally i have given complaint to general manager then he arrenged one technician to service my washing machine that technician checked and discussed with their higher authority, and told me that, board inside of washing machine has to replace so it will take time 7 to 10 days. Here i am asking to you that, why i have to wait that much of time for resolving and servicing the complaints,.in other companies they are servicing immediately on the same day and any parts replacement is done with in 3 days, why volta's can't do this this type of service. If it is not possible then why volta's in market. Please take this complaint as prestigious and clear my service of washing machine. Thank you.

Purchased 1 ton inverter ac on 19.8.15 at vasanth &co chennai - 42
Booked complaint e.5 on 4.11.19.
Attended immediately by service centre 0452_2695003.
Today got a call from the same center that a part in external fan unit cannot be replaced as it is not available in your company.
What am i to do...
Dr. Premalatha
Mobile [protected]
Mail [protected]@gmail.com

My voltas service request no is: [protected]
Preventive maintenance from voltas was scheduled on 26th october. But the same has not been attended yet after repeated calls. Technicians kept on closing the request without visiting my place. I requested customer care 4 times to reopen my request. But still waiting for it.
Please resolve it asap
Contact no: [protected]

I purchased a voltas 1.5 ton ac whose warranty period was over in march'19. After expiry of warranty period, i want to take amc for the same and i talked with your different representative but no one take it seriously and not provided any information about amc.

So it is my request, please look into the matter and give the high priority for resolve the issue.

Note: i have no time to attend your office, only i can do anything online or some come to my residence.

This product was bought from Lotus electronics Ujjain on 26th April 2014 .
This is exactly 5 years and little more now .
Suddenly my AC stopped cooling and i had to call your technician for checking .
Who came and charged me 450 rs for the visit .
Within 5 mins of his inspection he declared that the AC's compressor is spoiled and i have to change it . That would cost of around 15-20 k all inclusive .
I am aghasted and surprised to see, such a renowned brand like voltas selling such low quality products and a compressor which is suppose to work for more then 20 years as per lot of technicians getting spoiled in just 5 years .
This is in spite of you charging a premium in most of the available products in the market .
The technician who came, told me to replace the compressor i will give guarantee of 10 years .. that's really very funny .. Original did not work for 5 years and the replacement will give me 10 yrs warranty .

With due humility i would like to request your concern to to give a possible solution .

I have purchased voltas 5star inverter ac on 4-8-19.in the month of october the ac stepped cooling. On complaint it was told that due to defective outer unit the gas leaked. The same was repaired by voltas service. Now again today i. E. 2-11-19 again the ac stopped cooling. I am with the intention to approach consumer forum for justice.
P. Sivaji varma

Purchased 2 no’s. 1.5 ton window air conditioners from vijay sales goregaon west on 3/03/2019 and installed on 8/3/2018. On 11/10/2019 informed voltas that one ac is not cooling, they said technician will attend soon. Nobody came till 17/10/2019 in spite of reminders. Informed voltas again on 17/10/2019 when they sent m/s techno care service who checked and said gas has leaked and repairs will cost around rs. 4500 as coil is leaking. He collected rs.350 and said another team will come and do the needful. After that nobody came and when we contacted on 29/10/2019 he said that the coil needs to be replaced and it will cost rs.9000. What kind of material is this?
It is surprising that the coil is holed within a little more than a year. Also is this the kind of service, a company line voltas provides. Pls look into this. Thanks
R b kareer. [protected]

Ani beverages pvt ltd
Ankodiya vadodara

The incident date 20th of september clint mo. [protected]. I was complaint for my water dispenser machine. Company technician come in 48 hours he was check dispenser and tell about machine status the compressor is not going to work. We arenge your part as soon as possible and solw your plroblem. But still he not give me answer about my complaint ([protected]).

I realy shock about voltas service. I realy think baout my other 39 voltas dispenser how can i do if my other machine is not work and what can i do. If you give service like this i will not deal to voltas company in futer pleas work on my complaint and solw as soon as possible otherwise i go to the consumer cort

Dear sir,

It is very sad to inform u that, i feel cheated to join ur no.1 ac voltas family club. Since last three month i have been day and night calling your customer care and representative, but unfortunately there is no solution being provided to us. Only fooling as extending the date of delivery..

Sir now i am taking this matter to very serious and wishing early disposal from ur side. I have contacted serivice manger mr. Aun, but now he is not responding also try to call branch head mr. Rajeev ranjan but his phone was switched off.

Pls look at ""request no [protected] assigned to engg shahanbaj, phn [protected]. Share 3518 if satisfied or 8351 i[censored]nsatisfied. For help call [protected].""

I bought an voltas 1.5ton split ac 183dzz from flipkart on 29may 2019 and was installed by flipkart on 1 june 2019.ac was working good for the past 4 months now on 14 oct 2019 it created a problem with cooling, so i called voltas and registered a complaint on 15oct 2019 complaint no:sr[protected]. Technician visited on 15th and said that indoor unit has to be overhauled and said that as the unit is installed by flipkart so the warranty is cancelled & all work will be done only on payment, i have talked with voltas customer care executive and still no response. Kindly look into my issue and do the needful.

I bought an 1.5ton split ac from flipkart on 29may 2019 and was installed by flipkart on 1 june 2019.ac was working good for the past 4 months now on 14 oct 2019 it created a problem with cooling, so i called voltas and registered a complaint on 15oct 2019 complaint no:sr[protected]. Technician visited on 15th and said that indoor unit has to be overhauled and said that as the unit is installed by flipkart so the warranty is cancelled. I have talked with voltas customer care executive and still no response. Kindly look into my issue and do the needful.

On 15th october, i contacted your customer service ac chennai number. A technician came and repaired the ac. He requested for amc & repair charges for three years for an amount of rs 5000/-and i agreed. I transferred the amount immediately to the managers s. B a/c of andhra bank of villivakkam branch, chennai. He has agreed to send me the receipt and amc through mail. I tried to contact the concerned people through mobiles /whattsup, for the receipts, but got no response.
Kindly enlighten me. I can give all the details.

Voltas inverter ac indoor motor is not working, product is in warranty period. I have brought running model of 1ton, but still parts are not available. From last 15 days false commitment has been done from voltas service centre and customer care.
Do not buy such product. It's better to go for another brand.

New product got breakdown in warranty period, no parts are available.
Poor quality of service from tata voltas.

Dear team

This is with reference of your below mentioned text message received on 20 sep 19,

Request no [protected] has been cancelled. Reason : estimate not approved. Call [protected] or escalate to [protected]@voltas.com for assistance.

I had purchased your a. C on 03.05.16 from m/s durga spares shop, moradabad, 244001.

After 1 year the air moving swing machine got stop working, i simply inform the seller, as that time they itself giving the after sale service.

His engineer came and after checking it, that swing motor need to be change, and he carriedout our a. C motor himself and said that machine part will come from company,

Season passed away we forget to remind him, this process continues repeat in 2017 and 2018.

Now i again visit at durga spares for same issue, now he is saying that service centre is now being controlled by company itself.

After calling on customer care number, they registered my problem and start sending me the text messages.

Engineer visited here only once and asking for old motor which is with durga spares shop.

Now again your engineer said that, machine part will come from company,

Don't know whats wrong with the voltas company, who is manufacturing the ac where part is not available with company itself.

Thanking you

Puneet purbi
[protected]
Enforcement officer

I purchased 1.5 ton inverter air conditoner in 2015 6 months back during cleaning by service centre there was shortage of gas which was rectified, day before yesterday, during service again there was shortagae of gas first they cleaned it and they promised to come for gas filling and further rectification next day. Even after two days service staff has not come. Poor service by service provider. Hence to direct them to rectify immediately.