Voltas Complaints & Reviews

Hi team - i had raised the complaint [protected]. Its been apprx. A week but issue still persist.

Its been second time i am registering complaint for the same issue and its still not resolved.

Compressor not working properly in the night due to which ac start giving warm air.

I raised a request approx. 15 days ago for the same issue and the tecnician told just clean the filters and showed me that now its providing the cool air. Hence, we closed that requrst
But now again its the same issue persisting.

Its been couple of days i have raised the request and yesterday technician didnt do anything and suggetsed that its fixed now.

Not sure if he aware whats the issue. Today i got a call from technician and told him to come at 5 pm but he didnt come. And when i called him he said he will come tomorrow.

Its very annoying the way voltas technician does work or treat the customer. I would urge if you please replace the product as its in warranty.
Technician suggested that there is some problem with stabliser hence he is connecting the ac directly thru mcb. He asked us to observe ot for couple of days and he will visit again. Yesterday night as well, ac started giving warm air. Can you please raise severity to either fix the issue or replace the product.

I purchased ac on 11 april 2019.ac is not working properly. Its remote and sensor are soo weak that it does not operate in a normal room. I made many complaints against this issue, but every time the technician visits and says that this model will operate like this only. After 5 to 6 times of operation of remote the ac gets on/off. Technician says that make an angle then it will operate. This model has defect it does not operate so easily. Why u purchased this model. U have to make adjustments soo the sensor can sense the remote. Although they changed my sensor and remote both but the problem is still the same. He makes excuses only on visit that u have to deal with this. We can't do anything. I don't know if the model has such an issue why they are not providing replacement of it. Or i can say that the technicians are not skilled enough to resolve the issue. It is model 183 izi3. I am very frustrated by technician visits every time and my problem remains the same. I am attaching pics of my ac. Kindly take an action in this regard. Thanks supriya

I have purchased a voltas 1.5 ton split inverter ac.

Continuously water dripping from both internal and outer unit, i have made a complaint to customer care on dated 11.09.19 & again on 14.09.19 but till date no solution provide.

After several call to customer care they just told me that we are again forwarding your complaint.

Very poor service from voltas ac delhi dealer.

I bought a 5 star split voltas ac alongwith a stabiliser through snapdeal in the year 2015 (July) through vardhman electronics - mundka - primo, swarn park industrial area, mundka, delhi-110041. The only problem with this ac is that it has not run for as many days as mechanics have come and filled gas into it. First year onwards mechanics came from their customer care unit and henceforth private ones as those coming from the customer care took several days to come, charged heavily and yet did shoddy jobs. When we found that every year we need gas we called a specialist mechanic liaqat ali (Phone no.[protected]) who worked tediously on it to see where he leakage is. After this just a couple months ago we became confident that henceforth there will be no leakage. Since this ac is installed in a guest room where no guests come for the night we use it very very sparingly. We are an elderly couple who made this new house and enthusiastically furnished it. Many of our rooms have daikin acs which have remained trouble free so far, touch wood. Just a week ago my husband wanted to sleep solitary as i had some children playing in my room and lo when he put on the ac there was no cooling. We are senior citizens having served the government at very responsible senior places, are not comfortable without spects and help, to fish out records and that`s the reason we have been seeking private electricians. That was also one reason why we asked one of our married children to get it through snapdeal. This time after his hard work mr liaqat ali raised his hands and said that only the company people can mend it. Tell me mr voltas company, is this how you keep your company`s image and reputation? While writing this complaint i have today read other complaints which are so similar to mine. Please, would you be kind enough to either replace my piece, return my money, or mend it forever without any extra cost on me. I have been paying through my nose out of my pension resource as i dont have any other. Thank you, rita wadhwa and t. R wadhwa

I am writing that my new ac voltas which bought last year June 18 was damage during free fitting. Its panel was change this year after repeated follow up. During free service gas got leak which was done after follow ups. Now same sounds and cooling issue is there

After no of mails and adding complaint in consumer portal I got technicians visit today which also found same last issue still there

Now I got call from service team to pay Rs 2200 for gas. what is my fault if i purchase Voltas ac which for same fault repairs they are demanding money.

This portal also is made fun by voltas they are demanding mails for which i am writing to them from months

Hi team,
I am facing multiple issue since i purchased new split 1.5 ton ac. Earlier, i was facing water falling from the indoor unit since last year. Now i am facing extra sound issue after an engineer visit to fix water dropping issue.

Engineers visited here many times to fix the issue, but the issue is the same. I requested them to replace my faulty units.

I faced installation issue, cooling issues, water dropping issue from the indoor unit, extra sound from indoor unit and etc.

I have purchased it[protected]. Since that time i am facing issue and sometime engineer visited and some time complaints were resolved withou any resolution and notification.

Manytimes, i requested them to replace my faulty unit wiht good one and i am also ready to return it with 10% to 20% lose of money.

Please do the needfull and let us knwo if any action required from my end.

[protected], i purchased the said refrigerator model which is stopped cooling in first door section ie the lower section of the fridge.
As it is under guarantee, so expecting a quick service at the earliest
Model number — voltbek rff 2753dwef
If it is possible, replacement may be done at your end
As you know it's an important part of the daily life

Hi all,

Name : manish sahu (Reg mob:[protected])

This is regarding the water leakage issue in my new brand split ac for which i have raised multiple complaints (More than 10 times) however not getting any proper response and permanent solution.

First of all sorry as i am escalating this email to entire group because i am not getting any proper response from voltas service center (Yash enterprises, noida) and even not getting permanent solution.

Before purchasing to this ac, i had full belief and trust on voltas brand but now i will not suggest to anyone to purchase any voltas product. Both the parties first from where i have purchased split ac (Voltas brand shop – ace technomark, gip mall noida) and second who is providing voltas service (Yash enterprises noida) are playing with voltas image and spoiling its image in market.

I had multiple discussions with both the parties but everyone giving excuse to avoid the situation and no one wants to give proper response. Even i have raised complaints to seniors in yash enterprises but did not get solution. Now i do not have any other option to escalate this issue to everyone in voltas as well as on social media as i am tagging the same email. Also i have some audio recordings where seniors were saying to their technician for do the fleeting work so that we should not raise any voice for replacement.

My personal request to everyone, please take this issue seriously. If required, i will go for legal action.

Some of the complainants # which i have [protected]/[protected]/[protected]/[protected]

Below is the incident detail;

On 30th june we purchase split inverter ac from voltas brand shop – ace technomark from gip mall noida. The ac was delivered to us next day. We had asked for installation from the company only but they sent a guy from yash enterprises by name tanveer who installed the ac. At night only ac has started leaking. We complained on customer care number, once gain he came and did something and go. Till 12th day this yash enterprises and ace technomark kept on sending different technician and engineers. They opened our brand new ac’s panel more than 15 times with scratches on it.

Then we thought to raise a complaint at higher level than company sent a senior technician/engineer from direct service center of voltas (Dsc team). He came and saw that installation had many mistakes (Slope/fitting/direction/no taping for insulation) and on a same time he raised concern to yash enterprises. Ace technomark and yash enterprises had played with us for so many days.

Now again we are facing water leakage issue, again two technicians visited and did something however issue not resolved. When we are trying to connect with area manger or senior level, no one giving response. Mr. Manoj chouhan so called area service manager (Marked in this email) even after so many talks with him did not reacted to situation properly and showing complete negligence. Many technicians said him by calling before us that product is defective but did not take replacement issue seriously. It is our kind request to company please take appropriate immediate action for the long trouble faced by us.

Voltas service centre 145/9 kishangarh, gaushala road, vasant kunj, new delhi-110070. I lives in same address building o[censored]r service centre at 2nd floor
This service centre checked my ac 5 times in 3 years 3 times they filled gas but cooling is not good. I have called them after service but they never came to check my ac. I personaly go there and registered my complaint but no body rectify my problem. Again i go there office but my problem is still not rectify. Very bad very poor service quality

Sir/madam, i have purchased voltas 1.5ton split inverter ac in feb2018. This is the second year and the ac not working properly on till date. I have complaint in voltas costumer care service center but my problem not solved. I decided to sale the ac and never purchsed voltas ac. I'm very unsatisfied your service. I want to the service of my ac and i register my complaint on customer care executive but there is no response from your side.15 to 20 days over now. They are self remarks and feedback by own not to tell me. My service no. Are 1: [protected], 2: [protected] and 3: [protected]. I'm very angry because of my problem not solve and ac running in same condition on till date. Please send copy this complaint to ceo of voltas. Thanks

I purchased 1.5 ton window ac on 15 july 2019 from local authorised dealer at bhiwani, haryana m/s deepak electeonics. From very first day the swing of my ac is nkt working, i did complaint to local dealer after 2-3 days but they never sent a technician or never attend my complaint. After this harrasment, they suggest me to lodge a online complaint to voltas customer care. I lodged a online complaint on 20 aug.2019 to voltas care. My complaint no. Is [protected]. After lodging the complaint the technician visit my home only one time & told me that one of part for swing is missing in your ac. He assure me that we will order this part & fix your problem as soon as possible. After that day i called to customer care 20 times & they give me a fake promise everytime that your part has been dispatched from our warehouse & it will be delivered to local service centre upto 10th sep.2019. When i called again on 13th sep. They gave me contact no. Of local service centre m/s wadhwa electeonics, & when i cantact him the guy on other side is very rude& talked me like i made a mistake by calling him.
From that day when i called customer care every time they again misguide me & now their new type of harrasment is that your part was dispatched on 10th sep.2019 & will be delivered shortly. I can't understand the logic of this poor type of customer service. Everytime when i asked them to transfer call to senior executive they hold my call for 5-6 min.& then make me again a fake promise to arrange a back call from customer care. I never received any type of back call from customer care till date.
Now this is the way voltas provide service to its customers. I suggest everyone who reading this plz never buy voltas product.

Please see below my all the numerous complaints which i logged in voltas in between almost 1 year. I purchased this ac on dt. 23.04.2018 and i am using this ac as a second summer season.

I am very sorry to say that i am still facing issues with this ac… in this season 4-5 times we face problem…. Now two times gas has been leaked in the same. I logged complaint on dt. 11 sept 2019 but no action taken till now. Kindly find attached my previous complaint mails and below numerous complaint nos for your reference.

As you aware that summer is on peak and due to this frequent issues in this ac, my family got disturbed …. It is my humble request to you kindly lookinto this matter and resolve this frequent issue permanently, if possible may please arrange to replace this ac so that we will escape these regular problems.
Your immediate action would be highly appreciable

Complaint no-1- [protected]
Complaint no-2- [protected]
Complaint no-3- [protected]
Complaint no-4- [protected]
Complaint no-5- [protected]
Complaint no-6- [protected]
Complaint no-7- [protected]
Complaint no-8 -[protected]
Complaint no-9- [protected]

I bought votas split ac 1.5 ton last year. It was with free fitting. Company officials during fitting damage front panel. This came in notice in start of this season when officials came to do free service. It was change after repeated follow up in month, too our surprise our ac in 17 degree temp setting is also not doing cooling and sound started coming from back. When i requested as this issue came after first free service there was no response from company. Now company is not listening as my free warranty expired and after number of mails not even single official took effort to check issue.

Its such poor quality that one season ac is not lasting. I even escalated in all emails and repeatedly after having 06 voltas ac at home. This is respect i got for company loyalty

Mr ratan tata was also shared mail but without single response from any company official.

I request consumers not to purchase voltas : go for other companies as its just on name of tata they are selling low quality chinese product.

I bought this solit last year. It was with free fitting. Company officlas during fitting damage front panel. This came in notice in start of this season when officials came to do service. It was change after repeated follow up in month. Too our surprise our ac in 17 temp also not doing cooling. When i requested as this issue came after first free service. Now company is not listening as my free warranty expired.

Its such poor quality that one season ac is not lasting. I even escalated in all emails and repeatedly after having 06 voltas ac at home. This is respect i got for company loyalty

Mr ratan tata was also shared mail but without single response from any company official.

I request consumers not to purchase voltas : go for other companies as its just on name of tata they are selling low quality chinese product.

I was in need to buy a window ac of any good brand, then i see the voltas ad that they are providing 5 years warranty on their ac, which i found very attractive and immediately i have bought their ac through amazon.com and got my warranty registered.
Even they have sent me a warranty registration mail stating my ac bearing the serial 4011237a18ec02419 will be covered under 5 years warranty period (File attached).
Now when after 1.5 years when my ac is requires repairs, they have charged me rs 2360, stating that they will not entertain amazon purchase product.
Need to know if they don't entertain amazon purchase product then why at the first place, why they have issued 5 years warranty to us. They should have informed us at the time of registering the warranty, so that i would be able to return this product to amazon. Now i do not trust this brand anymore and wants this ac back to you and my money to be refund.

Hi,

I buy window ac from voltas, dated -08/06/2017 from vijay sales indirapuram ghaziabad from the day starting i faced problems with ac, now on dated 04/04/2019 when i called for service, the person come he checked and said your ac condensor, gas, coil everything is not working when i asked reason they not have any answer. And its been a 4 months we live without ac because we have not a budjet to buy ac in just two years because of your poor quality. Sir i have one question if a middle class person buy a ac for worth rs 28000 /- how much he expect to work only just for two summer season. A brand like voltas there quality is this only, i hope you will see this matter

My father bought a voltas ac and after 2 weeks of buying that product, faulty things started to happen, at first there was ice in the ac on its own, we complained about that, after that the cooling of ac stopped normal fan was only working. After that compressor stopped we again filed a report and the mechanic person said we have to change the compressor and this has been over a week. Kindly look into this matter on an urgent basis. And help us out.

I have purchased an slit idu-1.5 tonne ac on date 7th october 2018, from richa electronics kanpur nagar, with sr. No. 4552243a18fc05651, but after few days i got problem with service of product, after compalint in voltas care their is no satisfied service from company. I have still a problem with this product.

And i want to replace it with a newone.

ये मेरा पहला सर्विस रिक्वेस्ट के बाद का मैसेज है। जो 24 जुलाई 2019 को रजिस्टर्ड हुआ आपके कस्टमर केअर मे।Your request no. is [protected]. Post job completion share if satisfied or i[censored]nsatisfied, with our technician. For help call [protected]. इसके बाद बगैर किसी विजिट का न कोई सर्विस यह मैसेज 26 जुलाई 2019 को आया।Request No [protected] is resolved. Fee Collected Rs 0. Call [protected] for help. Share your experience at https://crm.cogentlab.com/vf/b.php?i=[protected]d.ये सब देखने के बाद मैंने आपके कस्टोमेरकरे में फिर से कॉल किया तब वहाँ से मैसेज आया।Dear Customer, Request No [protected] has been REOPENED based on your request. For assistance call helpline [protected] जो आज तक पेंडिंग है बगैर किसी विजिट का। फिर मैंने 08 सेप्टेम्बर को कॉल किया तो ये मैसेज आया Your request no. is [protected]. Post job completion share if satisfied or i[censored]nsatisfied, with our technician. For help call [protected] जो अगले दिन मेरे घर बगैर कोई विजिट का मैसेज आता हैDear Customer, You have requested for a reschedule beyond six days for SR '[protected]'. Kindly book a new SR or call on '[protected]' for reschedule.और इनसब के बाद तो अब मेरे रिक्वेस्ट ही कैंसिल कर दिए है।Your SR No [protected] is proposed for Cancellation, Reason: Customer Reschedule. To stop Call [protected] or escalate to [protected]@voltas.com.
ये सब क्या मज़्ज़क चल रहा है, इतनी बड़ी कंपनी सोच कर मैंने लिया था कि ये भारतीय कंपनी है इसकी सर्विस अच्छी होगी पर अपसोस ।मैं इसके बाद किसीको इस कंपनी के प्रोडक्ट लेने से मना करूँगा।ये कंपनी लोगों का मज़्ज़क बनाती है।

I have purchased one voltas a/c, 1.5 ton window 185lzh (5 star) on 11th may, 2019 from v. K. Electronics, badarpur, new delhi-44, vide invoice no. Vk/19-20/1197.

Since the purchase of above a/c, it has not been cooling properly, now for last 5 days, there no cooling at all. It is almost complete breakdown of a/c. I made a complaint yesterday, the service technician found that there is gas leakage in a/c.
It is now only 3 months and there has been complete leakage of gas in such short period. It is a very poor quality issue and a manufacturing problem.

I alongwith my whole family is suffering due to non-functioning of above a/c causing us to face a traumatic condition where the requirement of a/c was the must.

In view of the above, kindly replace the above a/c or refund the value of it. Failing on your part to discharge your duty towards me to redress my above problem, i would be constrained to initiate legal recourse available to me as per law.

Mohd arif advocate,
E-1/a, first floor, abdul fazal enclave-1, jamia nagar, new delhi-110025.
Mob: [protected] & [protected].

Also at
Chamber no. K-153a, tis hazari courts, delhi-110054.