Voltas Complaints & Reviews

On 15th october, i contacted your customer service ac chennai number. A technician came and repaired the ac. He requested for amc & repair charges for three years for an amount of rs 5000/-and i agreed. I transferred the amount immediately to the managers s. B a/c of andhra bank of villivakkam branch, chennai. He has agreed to send me the receipt and amc through mail. I tried to contact the concerned people through mobiles /whattsup, for the receipts, but got no response.
Kindly enlighten me. I can give all the details.

Voltas inverter ac indoor motor is not working, product is in warranty period. I have brought running model of 1ton, but still parts are not available. From last 15 days false commitment has been done from voltas service centre and customer care.
Do not buy such product. It's better to go for another brand.

New product got breakdown in warranty period, no parts are available.
Poor quality of service from tata voltas.

Dear team

This is with reference of your below mentioned text message received on 20 sep 19,

Request no [protected] has been cancelled. Reason : estimate not approved. Call [protected] or escalate to [protected]@voltas.com for assistance.

I had purchased your a. C on 03.05.16 from m/s durga spares shop, moradabad, 244001.

After 1 year the air moving swing machine got stop working, i simply inform the seller, as that time they itself giving the after sale service.

His engineer came and after checking it, that swing motor need to be change, and he carriedout our a. C motor himself and said that machine part will come from company,

Season passed away we forget to remind him, this process continues repeat in 2017 and 2018.

Now i again visit at durga spares for same issue, now he is saying that service centre is now being controlled by company itself.

After calling on customer care number, they registered my problem and start sending me the text messages.

Engineer visited here only once and asking for old motor which is with durga spares shop.

Now again your engineer said that, machine part will come from company,

Don't know whats wrong with the voltas company, who is manufacturing the ac where part is not available with company itself.

Thanking you

Puneet purbi
[protected]
Enforcement officer

I purchased 1.5 ton inverter air conditoner in 2015 6 months back during cleaning by service centre there was shortage of gas which was rectified, day before yesterday, during service again there was shortagae of gas first they cleaned it and they promised to come for gas filling and further rectification next day. Even after two days service staff has not come. Poor service by service provider. Hence to direct them to rectify immediately.

To be honest, the service is really poor in pondicherry. Moreover they are not even concern about the working and service not even equal to 50 percent. As a consumer it is really hard to render money for the aggravate service. However im going to complain to the officals "law enforcement" agency. Worst ever. Even lg and samsang is better. My ac is really good before service and now it is wrost in working. Hating voltas service and waste of service money. Get lost

Grievance against voltas, i rang voltas ac services on 17th september (Number [protected]) regarding my issue with my ac, they sent guy called navin kashap ([protected]) to repair. He fixed my ac and i payed the charges asked of me. I asked navin for the receipt, i was told that they will post me the receipt, but “till today” i haven’t received any receipt. I tried to contact navin numerous times on number he provided, but now he is ignoring my calls. I rang voltas service center on above number who initially sent navin and explained my situation but no success, every time i end talking to different person but they can’t help, apparently navin doesn’t exist on there system. They also took navin contact number so that they can figure out. But they never called back. Till today (17days) i have made more than 30 calls but no success.

I read on your website that other voltas customers are having same issue where unauthorized repair guy does the job and people are left in limbo.

I need this sorted asap. I do have right to have a proof of repair (Receipt).

Purchased ac from raipur electronics pvt ltd kolkata on 07/20/18. Bad obnoxious unhealthy smell coming from the ac while running a little.
Request the company to kindly change the total set (Indoor and outdoor).
The gas is cfc (Chlorofluorocarbons).
It wastes the ozone layer.
So it is causing serious health hazard.
No word of repair
Please and please replace the indoor and outdoor as early.
Otherwise i'll just open both the doors and keep them to the dealer shop.
Waiting and looking forward for your favourable response.
Thanks.

On Saturday, 28th Sept 2019, we ordered a Voltas window AC from Amazon. The AC was promptly delivered next day.

On Monday, 30th Sept 2019, the Voltas installation team arrived at the scene. As soon as they came, they demanded Rs. 3000 from my old parents for buying material for the installation. They very naively gave them the money since they weren’t aware of the technicalities and the installation team realised that they could fool senior citizens.

This team had come from KWIK AC WORKS who claim to be the authorised service partners for Voltas. They are based in Andheri. As you can see from the installation photos, no additional material was needed for the installation. They did not give any receipt for the additional money they have taken and the service report also mentions clearly that only Rs. 500 were the installation charges. Photos of the service report are given with this complaint. Even after paying Rs. 3000, the installation person asked for 800 rupees more, when my parents refused, he threatened and forced them to pay. He said they will have to face dire consequences if the amount wasn’t paid.

Such cheating, threatening and intimidation is definitely not expected from Voltas.
The name of the person who came for the installation was Mr. Kapil. We don’t know who to go to for help.

My old parents are traumatised and shocked by the whole experience. Please help.

Dear, i received the msg on 25th september from u r customercare contacted but nobody contacted, so, pls don't try to divert my complaint. Pls, take properly my complaint and give my money wich i given penalty repaircharges for u r instalation contractor done the damage of neighbours powercable. Regards, achudanandan. I have all the evidence, i[censored] r not care i will go consumercourt as per the housing society advice.

I filed AC not working complaint on 3 Aug, complaint number [protected].
On 10 Aug service personnel came with some sensor and found that it was problem with compressor (Warranty 5 years, purchase date Feb 2015).
After 1.5M of long waiting I received call from customer care that they do not have compressor for my AC model ( 1.5T 18VDY, Hot & cold inverter).
Also told me to buy new AC for which they will compensate Rs 7000.
Do you think anyone will invest another 45k for weird reason of compressor not available which is under warranty?
Request please help me with this issue.
Phone number of personnel I have spoken to :
Mr Vicky : [protected]
Customer care (Chilz) : 41576934

Brgds,
Capt Amit ([protected])
Email : [protected]@yahoo.com

Within 1 month of purchase i made 4 times complaints for water leakage inside bedroom because of worst installation by ur expert engineers and they came twice but till now it's not resolved and they are not responding, in this situation u people are compelling me to approach consumer forum for ur best service, which u claims.
Please tell me the process of returning ur best ac to u...

Hi team - i had raised the complaint [protected]. Its been apprx. A week but issue still persist.

Its been second time i am registering complaint for the same issue and its still not resolved.

Compressor not working properly in the night due to which ac start giving warm air.

I raised a request approx. 15 days ago for the same issue and the tecnician told just clean the filters and showed me that now its providing the cool air. Hence, we closed that requrst
But now again its the same issue persisting.

Its been couple of days i have raised the request and yesterday technician didnt do anything and suggetsed that its fixed now.

Not sure if he aware whats the issue. Today i got a call from technician and told him to come at 5 pm but he didnt come. And when i called him he said he will come tomorrow.

Its very annoying the way voltas technician does work or treat the customer. I would urge if you please replace the product as its in warranty.
Technician suggested that there is some problem with stabliser hence he is connecting the ac directly thru mcb. He asked us to observe ot for couple of days and he will visit again. Yesterday night as well, ac started giving warm air. Can you please raise severity to either fix the issue or replace the product.

I purchased ac on 11 april 2019.ac is not working properly. Its remote and sensor are soo weak that it does not operate in a normal room. I made many complaints against this issue, but every time the technician visits and says that this model will operate like this only. After 5 to 6 times of operation of remote the ac gets on/off. Technician says that make an angle then it will operate. This model has defect it does not operate so easily. Why u purchased this model. U have to make adjustments soo the sensor can sense the remote. Although they changed my sensor and remote both but the problem is still the same. He makes excuses only on visit that u have to deal with this. We can't do anything. I don't know if the model has such an issue why they are not providing replacement of it. Or i can say that the technicians are not skilled enough to resolve the issue. It is model 183 izi3. I am very frustrated by technician visits every time and my problem remains the same. I am attaching pics of my ac. Kindly take an action in this regard. Thanks supriya

I have purchased a voltas 1.5 ton split inverter ac.

Continuously water dripping from both internal and outer unit, i have made a complaint to customer care on dated 11.09.19 & again on 14.09.19 but till date no solution provide.

After several call to customer care they just told me that we are again forwarding your complaint.

Very poor service from voltas ac delhi dealer.

I bought a 5 star split voltas ac alongwith a stabiliser through snapdeal in the year 2015 (July) through vardhman electronics - mundka - primo, swarn park industrial area, mundka, delhi-110041. The only problem with this ac is that it has not run for as many days as mechanics have come and filled gas into it. First year onwards mechanics came from their customer care unit and henceforth private ones as those coming from the customer care took several days to come, charged heavily and yet did shoddy jobs. When we found that every year we need gas we called a specialist mechanic liaqat ali (Phone no.[protected]) who worked tediously on it to see where he leakage is. After this just a couple months ago we became confident that henceforth there will be no leakage. Since this ac is installed in a guest room where no guests come for the night we use it very very sparingly. We are an elderly couple who made this new house and enthusiastically furnished it. Many of our rooms have daikin acs which have remained trouble free so far, touch wood. Just a week ago my husband wanted to sleep solitary as i had some children playing in my room and lo when he put on the ac there was no cooling. We are senior citizens having served the government at very responsible senior places, are not comfortable without spects and help, to fish out records and that`s the reason we have been seeking private electricians. That was also one reason why we asked one of our married children to get it through snapdeal. This time after his hard work mr liaqat ali raised his hands and said that only the company people can mend it. Tell me mr voltas company, is this how you keep your company`s image and reputation? While writing this complaint i have today read other complaints which are so similar to mine. Please, would you be kind enough to either replace my piece, return my money, or mend it forever without any extra cost on me. I have been paying through my nose out of my pension resource as i dont have any other. Thank you, rita wadhwa and t. R wadhwa

I am writing that my new ac voltas which bought last year June 18 was damage during free fitting. Its panel was change this year after repeated follow up. During free service gas got leak which was done after follow ups. Now same sounds and cooling issue is there

After no of mails and adding complaint in consumer portal I got technicians visit today which also found same last issue still there

Now I got call from service team to pay Rs 2200 for gas. what is my fault if i purchase Voltas ac which for same fault repairs they are demanding money.

This portal also is made fun by voltas they are demanding mails for which i am writing to them from months

Hi team,
I am facing multiple issue since i purchased new split 1.5 ton ac. Earlier, i was facing water falling from the indoor unit since last year. Now i am facing extra sound issue after an engineer visit to fix water dropping issue.

Engineers visited here many times to fix the issue, but the issue is the same. I requested them to replace my faulty units.

I faced installation issue, cooling issues, water dropping issue from the indoor unit, extra sound from indoor unit and etc.

I have purchased it[protected]. Since that time i am facing issue and sometime engineer visited and some time complaints were resolved withou any resolution and notification.

Manytimes, i requested them to replace my faulty unit wiht good one and i am also ready to return it with 10% to 20% lose of money.

Please do the needfull and let us knwo if any action required from my end.

[protected], i purchased the said refrigerator model which is stopped cooling in first door section ie the lower section of the fridge.
As it is under guarantee, so expecting a quick service at the earliest
Model number — voltbek rff 2753dwef
If it is possible, replacement may be done at your end
As you know it's an important part of the daily life

Hi all,

Name : manish sahu (Reg mob:[protected])

This is regarding the water leakage issue in my new brand split ac for which i have raised multiple complaints (More than 10 times) however not getting any proper response and permanent solution.

First of all sorry as i am escalating this email to entire group because i am not getting any proper response from voltas service center (Yash enterprises, noida) and even not getting permanent solution.

Before purchasing to this ac, i had full belief and trust on voltas brand but now i will not suggest to anyone to purchase any voltas product. Both the parties first from where i have purchased split ac (Voltas brand shop – ace technomark, gip mall noida) and second who is providing voltas service (Yash enterprises noida) are playing with voltas image and spoiling its image in market.

I had multiple discussions with both the parties but everyone giving excuse to avoid the situation and no one wants to give proper response. Even i have raised complaints to seniors in yash enterprises but did not get solution. Now i do not have any other option to escalate this issue to everyone in voltas as well as on social media as i am tagging the same email. Also i have some audio recordings where seniors were saying to their technician for do the fleeting work so that we should not raise any voice for replacement.

My personal request to everyone, please take this issue seriously. If required, i will go for legal action.

Some of the complainants # which i have [protected]/[protected]/[protected]/[protected]

Below is the incident detail;

On 30th june we purchase split inverter ac from voltas brand shop – ace technomark from gip mall noida. The ac was delivered to us next day. We had asked for installation from the company only but they sent a guy from yash enterprises by name tanveer who installed the ac. At night only ac has started leaking. We complained on customer care number, once gain he came and did something and go. Till 12th day this yash enterprises and ace technomark kept on sending different technician and engineers. They opened our brand new ac’s panel more than 15 times with scratches on it.

Then we thought to raise a complaint at higher level than company sent a senior technician/engineer from direct service center of voltas (Dsc team). He came and saw that installation had many mistakes (Slope/fitting/direction/no taping for insulation) and on a same time he raised concern to yash enterprises. Ace technomark and yash enterprises had played with us for so many days.

Now again we are facing water leakage issue, again two technicians visited and did something however issue not resolved. When we are trying to connect with area manger or senior level, no one giving response. Mr. Manoj chouhan so called area service manager (Marked in this email) even after so many talks with him did not reacted to situation properly and showing complete negligence. Many technicians said him by calling before us that product is defective but did not take replacement issue seriously. It is our kind request to company please take appropriate immediate action for the long trouble faced by us.

Voltas service centre 145/9 kishangarh, gaushala road, vasant kunj, new delhi-110070. I lives in same address building o[censored]r service centre at 2nd floor
This service centre checked my ac 5 times in 3 years 3 times they filled gas but cooling is not good. I have called them after service but they never came to check my ac. I personaly go there and registered my complaint but no body rectify my problem. Again i go there office but my problem is still not rectify. Very bad very poor service quality