Voltas Complaints & Reviews

I bought voltas split ac on june 2018. Voltas service is very bad. I register my complain with request no [protected] on 31.03.2019 regarding e1 issues in my split ac. After 1 month on 28.04.2018 2 service man came and informed that there is some outdoor motherboard problem. Now it is 10.05.2019 but still the service centre informed that till the board is not come so cant able to solve the issue. Now it is more than 1 month of complain but still my problem in ac is not solved and i m suffering from this summer without ac. This effect my mental and physical health issue. This is worst service companies i never seen in my life. Voltas service is really worst service. I want to solve the issue as soon as possible.

I am rafeena from taliparamba. I contacted voltas authorized service centre at taliparamba (Kannur district, kerala state-670141) for registering complaint against voltas 1.0 ton ac. They came and checked and said the compressor is damaged.ac's warranty period is not over so they said they will replace it with no cost for compressor. But while repairing the compressor they have to release the gas inside and for refilling that we have to pay inr 2500 plus 500 service charge. How it become so? Compressor is damaged and it's your duty to get it repaired as you give 5 years warranty on compressor. If you have to release gas while repairing, you should refill it at free of cost. That is basic customer right. How could they charge 2500 rupees for that? Is that the customer service that voltas is providing?

Purchased new ac. The ac is not working / not cooling properly, i have raised a service request with voltas but no one is responding. I have called voltas office, manager but no one is looking into the issue. Service from voltas is pathetic. It has been three days since i raised service request. Escalated it twice but everything in vain. Still the request is open and issue unresolved...
Raised complaint on first day but still not resolved.

Dear sir,

I m purchased 18/04/2019 your product inverter ac 1.5 tonn, fitting was done 20/04/2019 but installation was not done (Not cooling) pc01 error occurred form the date of fittings, my dealer complained id-[protected] dated 21/04/2019 and technicians come 26 apr. But not resolved till.

Your service provider was tested all possible problem and saying it was manufacturing problem and we can not resolved.

I am contact (All possible way) to company head and person and all of assured me to under replacement process. But no any action taken till. (सब बेवकूफ बना रहे) i have no more to wait because half summer was end and my trust in regards to voltas company was lost. Finally i want refund.

Hi my name is emmanuel [protected]. I have bought a voltas ac 1.5ton in the month of feb 2019. The ac is not working / not cooling properly, i have raised a service request with voltas but no one is responding. I have called voltas office, manager but no one is looking into the issue. Service from voltas is pathetic. It has been three days since i raised service request. Escalated it twice but everything in vain. Still the request is open and issue unresolved.

I wanted to complaint about the worst service i have ever seen by any company in repairing my air conditioner that was purchased 5 years ago and paid each year for the extended warranty also known as amc. I don't think i have paid for the extended warranty to a recognised company but to a roadside one seeing the assistance i have been receiving. I have complained more than 20 times on your customer care number and what they have done is nothing more than registering it and giving me a token for the complaint. I have complaint vide mobile no [protected] for my split ac. What i can tell you now is either get my ac properly repaired this time within a week or be ready to face me in the consumer forum. Every time the service men have comez they have checked it and asked for a day or two but that period is not yet over.

High noise in voltas ac from first day. Raised complaint on first day but still not resolved. Last request no. [protected] still not resolved.
Technician has changed its blade and asked that it will run ok now.
But still it have high noise. We are waiting for resolution from last 15 days but solution has been given by voltas.
For any clarification please contact mobile no. [protected]

Dear sir,

It gives me very much pain to inform you that i purchased a voltas inverter ac having unit no.4551878a15d002871. And unit no. 4511917d15c000476. On dt 04.06.2016.. For rs 42000/-. From the mahima enterprises, sanjay place agra u. P.. When it is installed in my house. I noticed on very first day that the ac is not following instructions given by the remote and after understood the problem i reported the problem to seller m/s. Mahima enterprises and after some days time some persons came and changed the cell / batteries of the remote and adviced me that the ac would works properly. But again i noticed that the problem is not removed and it is still present. I reported again to the seller, but the seller did not respond at all and the season was over by doing this.

In the next starting session i reported the same problem to the seller and he said he would see. So much time passed but he did not respond. After continuously contacting to the seller for many times he responded and sent the persons and they came to my house and tried to under stand the problem and they took my remote with them. After 7 / 8 days with my continuous follow up they returned my remote and told me that the remote has been repaired. But i realized that the problem is not removed, it is still present and i reported the same to the seller and he did not respond and even he was not picking my call. Then i visited the seller, s place and discussed the problem. Then he suggested the name i. E. Shree. Sanjeev kumar, service area manager mob. No.[protected]. To solve the problem. Then i contacted him and discussed the problem. After many contacts he visited the ac at my house and he got repaired the card of ac but the problem was not removed. Later on he changed the card of ac too but the problem is still present it is not removed. Now he is avoiding my phone call and he is not responding properly. Now he has given the another mob. No [protected] mr pramod kumar service area manager, agra. I told him the full case, after listening the problem he told me that the warranty has passed what he could do. Now i am contacting him continuously he is not even picking my phone at all a single time. I am contacting both mr pramod kumar and mr sanjeev kumar nobody is responding now.
I have already registered the complaint many times over voltas toll free no. [protected], and [protected] but nothing has been done fruitful till now.
Now i have come to the result that i have been cheeted by provided me a defected ac by seller m/s mahima enterprises, and voltas company.
Now your are requested that kindly change my defected ac with a proper and right ac so that i can feel the piece. Failing which i am compelled to go to the legal court to seek a justice.
I am looking forward from you.
Thanks.

Naipal singh
Mob no. [protected]
H. No. – g-185, phase-2,
Trans yamuna colony,
Rambagh, agra - 282006 u. P.

I got my ac servicing on 27th of april after that ac in not cooling. Again i complaint for that. The executives of voltas saying there is some gas leakage problem and they will charge 2000 rupees for the same. They admitted that the fault is from their side although they are charging from me. The whole staff of agency is illetrate thay only know making money, no sense of talking.

Agency name — prakash refrigration & electricals
Address of agency — ag 470 sanjay gandhi transport nagar delhi - 110042

Dear sir,
We are extremely regret to convey that we are unsatisfied with the service provided by your service engineer. We are still waiting for resolve our issue pertaining a. C repair request no-[protected]. Though it has been passed more than a month. Even if your customer care service is not giving any solution to resolve the issue. Plz rectify.

I bought a voltas split ac from amazon 2 weeks back. As per amazon service they booked ac installation request to voltas, the day they delivered the ac i. E on 5th may 2019.
A call came form voltas side by 6th that they are going to come by 7th 2:30pm. I requested for 4:30pm as it is difficult to come out from the office. They were o. K. With it. I waited for them on 7th and next half of the day but didn't get any communication further. I have a sms from voltas with service id for the same and customer care number. I tried both but nothing worked.
I tried over net and got dedicated website for voltas care and fond my installation service is showing pending. But there is no way to know when that will happen. Thus again i booked installation - service request, and got system generated sms as well but there is no human in voltas bother to call and inform when they are please to come!
Now again system generated sms that "duplicate service request" we are deleting" for not deleting call some no. And if you call you can understand the person just hung up the phone! I 'm just very curious to know what is the issue? And what makes voltas employee to behave ridiculously! I know chennai is now over 40 degree and can cause mental disorder.

This is an worst type of service any one can expect from a brand which is a child of tata.

I bought window ac in 2018. It's remote is not working. On making it's complaint, service engineer ensured that he will bring his remote within two days. Rather than bringing new remote, he closed the service request


On making new complaint of faulty remote on 3 may 2019. Again they assured me to resolve the issue within two days
.in record they have mentioned the date of complaint 7th may 2019 instead of 3rd may 2019. Now they are giving excuses o[censored]navailability of remote in service department. They are spoiling the name of company. If such a prestigious company, is not able to manage the spares. Nothing can be worst than this scenario.

I am feeling regret on buying voltas ac.
Such a worst service never seen in life

We purchased 1.5 ton ac on 6th may 2019 from soundharya shoppee, kakinada, andhra pradesh. We purchased it at 3pm. The ac was not installed even by 6pm of 8th may 2019 (More than 48 hours). During this time period we requested the call center and service agency but nobody responded. By purchasing this product it was more like a punishment then pleasure. During this 48 hours i went through mental agony as the service center person ramana and call center officials deceived me. After 50hrs of purchase i returned the product to the vendor and took my money back. All through the 48hrs of purchase the service center fellow and call center people and the vendor kept me at abeyance and wasted my precious time. I will never buy voltas products and i will tell as many people as possible not to buy voltas. A good word of mouth will spread to 3 people and bad word of mouth will spread to 11 people. I request you to action against the concerned people especially the service center person ramana and also comunicate to me what action you have taken.
From,
Prof. A. Prasad
Mobile number-[protected]

Dear sir

A 1.5 ton split airconditioner was purchased from tata cliq on 29th april 2019.

It was installed by durga airconditioner b-8/185 brijpuri nr radha krishna mandir vide service no [protected] on 5th may 2019. The air conditioner failed to work and displayed e-4 error.
A team of technicians visited from advance aircon service centre, karol bagh. Visited on 6th may 2019. They spent few hours, fiddled here and there, sending whatapp messages and pictures here and there. I was told to arrange 4 core 2.5 mm cable as it was thought that a joint in the power cable may be giving the problem. The power cable was changed but nothing happened.
Then on someone's suggestion some cable arrangement was changed and the outdoor started functioning. The technician team went back thumping their shoulders.in the night of 6th may 2019 when we tried to switch on the machine, it failed to work showing the display of f-4.
A complaint was lodged with the customercare and service req [protected] was generated at 11.27 pm
Technicians from adv aircon service centre visited twice on 8th may 2019,, tightened few cables here and there and it worked. Later when the machine was switched on, the air conditioner did not work. The display on the indoor is f-4.
My complaint to the advance aircon service centre was very rudely attended to as if i was bothering them for no rime and reason. I was curtly told that nothing can be done today and a tech visit will only happen tomorrow.
My issue is that i have an ailing father for whom this machine was installed replacing a faithfully working old one as it had no remote control and my father a super senior citizen aged 92 years needed a remotely controlled machine for convenience. The present machine has not even worked for one hour at a stretch. If this machine is to work like this i may have to replace it with some other brand and may be forced to seek compensation and legal redressel.
I request you to kindly have this issue amicably sorted out once for all.

Regards
Ranbir bedi
7a/25 wea karol bagh new delhi 5
[protected]

Dear sir,
My complaint is open, passed 60 hours. No any person visited in our premises for check my product, no any support found from your service center who is at bareilly. I am very unsatisfied from your product and service also and behaviour.

Compalint no - [protected]
Date - 05/05/2019

Service center no as provide by you - [protected]

I have purchased 1.5 tone voltas ac wacvoltas 185dza (R32).

This product is with 5 year comprehensive warranty. For this i have already sms wat to [protected] from my registered no. [protected]. I have also attached the bill of this ac with this mail.

But i have not received any confirmation call or mail for this from your end.

Please do the needful in this regard and revert back to me....

We have bought a voltas split ac 1.5 ton from sathya agencies in the year may 19th, 2017. After bringing this ac, we have experienced very less cooling. So we have raised a complaint to voltas ac customer care and they have sent the executives to my home. They checked the ac and told us the ac was working properly.
We have asked them that we had only less cooling as we felt like using air cooler. The executives came from prakash refrigeration service, ambattur. He told us that voltas is an indian product. So the cooling effect will be less only. He didn't check the compressor properly and also said like this. So we got convinced and also thought it will work like that. So we didn't raise any compliant after that.

So again we talked with other neighbors who used voltas ac. So they told us we will get a good cooling effect. So again we raised a complaint and the executives from sv aircons, pattabiram came to our home. Then they checked the compressor and told us the wire connected with the compressor got pinched. So you have to change the pinched wire. This is the reason you get less cooling.
And he also told that the people who installed the ac didn't check the wire properly. We also get an opinion from the nearby ac technicians. They also said that wire may get pinched during the installation.
I request you to kindly look on the matter and resolve the problem as soon as possible...

I m chandan padhi from balangir district, 20 days back i purchased a
Voltas ac but in no time problems are coming one by one, i don't know how a new ac is having so much issues.in the indoor ice is freezing inside, therefore no air is coming out. I tried to call the customer care bt the number given on the remote is invalid, so pathetic. Company like voltas is giving such damage product and worst service, if i don't get the service today i will sue the company in the consumer court

I had request for the voltas window ac installation and they said within 24hrs they will provide us a engineer to install your ac and by calling 5-6 times on coustmer care and still have not receive any facility. The company should take charge on them and their services which they are providing to the coustmer. They should have to sense how coustmer is surviving.

Reminder 1!

Regards,
Greens florist
+91-[protected]
+91-[protected]
+[protected]
www.greens-florist.com
www.greensflorist.in
www.thegreensflorist.com
www.tgfi.ccavenue.com
www.payumoney.com/store/buy/greenflorist
https://www.facebook.com/pages/Greens-Florist/[protected]
Twitter handle @greensflorist
Cid:image001. [protected]@01d274c9.422ba210

On 04-may-2019, at 12:48 am, greens florist india wrote:

I’m afraid that how sincere voltas is with respect to their users. It’s been week passed but result is zero.

Should we stop chasing you.

Please advise.

Regards,
Greens florist
+91-[protected]
+91-[protected]
+[protected]
www.greens-florist.com
www.greensflorist.in
www.thegreensflorist.com
www.tgfi.ccavenue.com
www.payumoney.com/store/buy/greenflorist
https://www.facebook.com/pages/Greens-Florist/[protected]
Twitter handle @greensflorist
Cid:image001. [protected]@01d274c9.422ba210

On 30-apr-2019, at 8:50 pm, greens florist india wrote:

Dear mr. Ashok,

We’re loosing our patience because there will no use of such conditioner where we’re facing a huge loss because of it.

We request you to either rectify the concern by tomorrow or else please collect the unit so that we can install some other brand to avoid our loss.

Thank you!

Regards,
Greens florist
+91-[protected]
+91-[protected]
+[protected]
www.greens-florist.com
www.greensflorist.in
www.thegreensflorist.com
www.tgfi.ccavenue.com
www.payumoney.com/store/buy/greenflorist
https://www.facebook.com/pages/Greens-Florist/[protected]
Twitter handle @greensflorist
Cid:image001. [protected]@01d274c9.422ba210

On 27-apr-2019, at 11:57 am, a yadav/upbg/del wrote:

Dear team,
To resolve the issue once for all, we have decided to replace the required coil. The same has been ordered by our center and we will keep you updated about the expected date of arrival of part.

Meanwhile we request you to kindly bear with us.

Warm regards,

Ashok yadav
Branch service manager - delhi - upbg
Voltas limited
A-43 | 1st floor | mohan co-operative industrial estate
Mathura road | new delhi - 110044
Tel +[protected] | mobile +91-[protected]
Cin l29308mh1954plc009371
[protected]@voltas.com | https://voltasservice.com
Voltas customer care no: [protected]

On sat, apr 27, 2019 at 11:54 am greens florist india wrote:
Dear mr. Ashok,

Greetings for the day!

Yesterday your engineer has visited and as per him air conditioner cooling coil leaked. We’re complaining regarding non cooling concern since this unit was installed, being a reputed brand how your team has installed a defective unit when they were aware of same.

Can you ask them to fix this at earliest as we’re facing a great loss on daily just because of air conditioner. Appreciated if you can ask your team to replace the whole unit because we’re the facing the issue from day one.

We request you to share the timeline by when this will be fixed.

Regards,
Greens florist
+91-[protected]
+91-[protected]
+[protected]
www.greens-florist.com
www.greensflorist.in
www.thegreensflorist.com
www.tgfi.ccavenue.com
www.payumoney.com/store/buy/greenflorist
https://www.facebook.com/pages/Greens-Florist/[protected]
Twitter handle @greensflorist
Cid:image001. [protected]@01d274c9.422ba210

On 26-apr-2019, at 12:24 pm, greens florist wrote:

Dear mr. Ashok,

Half of the day passed but no one turned up yet.

Thank you!

Regards,

Greens florist
+91-[protected]
+91-[protected]

+91-[protected]

www.greens-florist.com

www.greensflorist.in

www.thegreensflorist.com

www.tgfi.ccavenue.com

www.payumoney.com/store/buy/greenflorist

https://www.facebook.com/pages/Greens-Florist/[protected]

Twitter handle @greensflorist

Cid:image001. [protected]@01d274c9.422ba210

From: a yadav/upbg/del [mailto:[protected]@voltas.com]
Sent: thursday, april 25, 2019 10:43 pm
To: greens florist india
Cc: ravi sethi/upbg/del; kapish sharma/upbg/del; service support delhi/upbg/del
Subject: re: acknowledgement of mail - ​greens florist

Dear team

We will send our team tomorrow for sure.

Best regards

Ashok yadav

M-[protected]

Sent from my iphone

On 25-apr-2019, at 8:42 pm, greens florist india wrote:

Dear mr. Ashok,

After your assurances, till now no technician has visited to rectify the concern.

Your earliest action will be highly appreciated.

Thank you!

Regards,

Greens florist
+91-[protected]
+91-[protected]

+[protected]

www.greens-florist.com

www.greensflorist.in

www.thegreensflorist.com

www.tgfi.ccavenue.com

www.payumoney.com/store/buy/greenflorist

https://www.facebook.com/pages/Greens-Florist/[protected]

Twitter handle @greensflorist

Cid:image001. [protected]@01d274c9.422ba210

On 25-apr-2019, at 2:07 pm, greens florist india wrote:

Dear mr. Ashok,

Thank you for your positive response.

Your earliest action will be appreciated as we’re baring the loss of flowers on daily basis because of non cooling.

Please ask your advisors to fix the issue for permanent basis or else ask them to collect the unit.

Thank you!

Regards,

Greens florist
+91-[protected]
+91-[protected]

+[protected]

www.greens-florist.com

www.greensflorist.in

www.thegreensflorist.com

www.tgfi.ccavenue.com

www.payumoney.com/store/buy/greenflorist

https://www.facebook.com/pages/Greens-Florist/[protected]

Twitter handle @greensflorist

Cid:image001. [protected]@01d274c9.422ba210

On 25-apr-2019, at 12:51 pm, a yadav/upbg/del wrote:

Dear team,

As per trailing mail where in you have confirms not to pay to us. Now we will not argue on this matter further.

We as company of customer delight, will get the issue resolved for your ac once for all and get it resolved once.

We hope the same is in line.

We will arranging our team to get the issue addressed and resolve.

Warm regards,

Ashok yadav

Branch service manager - delhi - upbg

Voltas limited

A-43 | 1st floor | mohan co-operative industrial estate

Mathura road | new delhi - 110044
Tel +[protected] | mobile +91-[protected]
Cin l29308mh1954plc009371
[protected]@voltas.com | https://voltasservice.com
Voltas customer care no: [protected]

On thu, apr 25, 2019 at 12:30 pm greens florist india wrote:

Dear mr. Ravi,

As mentioned in trail mail we’ll not pay a single penny because this issue is not resolved since unit was installed. That’s what we requested you to check the previous complaints logged by us.

Trust us choosing voltas was a worst decision because we’ve spent 40k for dabba which not even worked for 40 days since it is installed.

Please advise if you can rectify the concern for permanent or else we’ve to find a legal way. Now this is going top of the head and stop writing stereotype emails if you can’t resolve the concern.

Thank you!

Regards,

Greens florist
+91-[protected]
+91-[protected]

+[protected]

www.greens-florist.com

www.greensflorist.in

www.thegreensflorist.com

www.tgfi.ccavenue.com

www.payumoney.com/store/buy/greenflorist

https://www.facebook.com/pages/Greens-Florist/[protected]

Twitter handle @greensflorist

Cid:image001. [protected]@01d274c9.422ba210

On 25-apr-2019, at 11:52 am, ravi sethi/upbg/del wrote:

Dear greens florist

We have already informed you about the charges. We can not entertain your case until you agree to pay previous charges.

Getting the work done and then not paying charges in not an appreciated act.

We take full responsibility of the voltas ac as per the warranty terms and conditions.

Would request you to confirm about the previous pending payment to resolve the issue at the earliest without further delay.

Regards

Ravi sethi

Asm-voltas

Delhi branch

[protected]

* — *
Disclaimer : the information contained in this e-mail (Including any attachments) is privileged and confidential. If you have received it by mistake please notify the sender by return e-mail and permanently delete this e-mail and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. Voltas ltd. (Including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. Voltas ltd. (Or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interference.

* — *
Disclaimer : the information contained in this e-mail (Including any attachments) is privileged and confidential. If you have received it by mistake please notify the sender by return e-mail and permanently delete this e-mail and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. Voltas ltd. (Including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. Voltas ltd. (Or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interference.

* — *
Disclaimer : the information contained in this e-mail (Including any attachments) is privileged and confidential. If you have received it by mistake please notify the sender by return e-mail and permanently delete this e-mail and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. Voltas ltd. (Including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. Voltas ltd. (Or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interference.