Voltas Complaints & Reviews

Purchased 3 acs - 2*1.5 ton window and 1 * 2 ton split from kd audiovision, sector 18, noida in the year 2014.

Voltas had claimed that these were superior quality as they used copper pipes and they were less prone to gas leakage. The reality ii that over the last 4 years we have had gas leakages in almost all acs every year and have had to replace the coil of the split ac. Spent approx inr 20, 000/- for repair apart from the mandatory spend on the annual maintenance (Approx 500/- per ac per year where they come and just wash the ac).

Last year, in june the authorised service centre (Again kd audiovision) had take both window acs to their workshop for gas refilling and replaced the coil of the split ac. Total cost was approx inr 8, 000/-. And again in this year we had a gas leakage in one of the window acs and were told that the coil of the same had to be replaced. Estimate inr 6500/-.

Had previously used carrier aircon for past 8 years at the same address and had to get gas refilled only 2 - 3 times during the period. Unfortunately got conned by voltas' "copper pipes story".

I was extremely upset and somehow manged to get the number of the voltas service manager of the area (Manoj chauhan) and related my very bad experience with both product as well as the service quality to him. He promised to help by escalating the issue to his seniors but unfortunately did not revert. He took my calls 3 - 4 times over a 10 day period but then subsequently stopped taking calls also.

I have subsequently got my ac repaired from an outside person (No coil replacement required). They have also guaranteed free gas refilling in case of leakage during the rest of the season.

To me this entire gas leakage/ coil replacement things looks like a total scam being run by the authorized service centers. Am not aware how many of the voltas service managers would be involved because i am sure that this cannot be happening without the knowledge of some of the people in the system.

Worst decision of my life buying the voltas acs. I would never ever buy or recommend a voltas product to anyone.

Regards
Barinder
[protected]

Voltas 1 ton split ac is not working purchase from kota great eastern vide invoce no. R2124/1920/0000 & order no. R2124/1920/00024 dated 02/04/2019 and installed in flat no. 271, tower -01, suwalka & suwalka, daknia road kota.
Mobile no [protected] is changed by [protected] for future correspondence.
Kindly attend the complaint immediately.
Contact no - [protected]

Dear sir/madam,

I am pained to inform you that i have purchased a voltas ac on 24.05.2018. Since i purchased this product i am facing problems. I have already complaint to voltas service centre and they have also sent too many times person to repair it. But sorry to inform you that the persons who came for service mostly were not equipped with technicalities. And sometimes they did but still my problem persisted. The technician itself agreed that that there is some manufacturing defect but still no action taken. I called them numerous times but no proper resolution till date. It seems that you people are only wasting time so that my warranty period gets over.

Today also one technician came bought parts which that to was incorrect and now to resolve my issue he said that there is some compressor issue ad for this 2 weeks time will be taken to bring the parts.

I am really fed up with your poor quality of service. No proper resolution till now. I want my machine to be replaced immediately. Because if it is half repaired also in few days my warranty period will get over then you people will not listen anything.

I want this matter to be taken on priority basis. Kindly any senior executive officer handle this. If no proper resolution is taken i will take a strict action against the company will lodge a complaint in consumer forum and also post this email with all relevant proofs in social media.

I am hereby attaching the invoice and service documents as well as the video of the person who came for service at my house today.

For any further information kindly contact me on [protected]/ [protected]

Hoping for some better resolution.

Thanks and regards
Anisha mandal
Anisha. [protected]@ymail.com
[protected]/[protected]

Voltas paid service. I was supposed to give negative marks for them, since it is not there, i gave 1. I used their paid service a week before, for water leakage in my voltas ac. During the service they mentioned the gasis low hence it started leaking, so they requested me to fill the gas. I paid for it. Still the water is leaking and the ac is not cooling properly. I am following up with this for the past one week. No proper response. Not even picking the call. I never seen such a worst customer service in my life. It affects the brand value of tata. I thinking writing to the voltas management team itself.

I have bought new voltas ac on[protected] and was expecting a call from company for installation. However, until monday i didn't receive any call from voltas. I called them on tuesday for the installation and they have collected my house address and told me that i will get a call from local area people and installation will happen within 24 hours. I received a message along with job number for installation and the local engineer tells me that they do not install ac in the area i lived. I called voltas the same day to correct the home address and they told me that address is updated and installation will happen in 24 hours. I called voltas again on wednesday to check for installation, but the call center people tells me again the wrong address. Finally they did provide me the contact number of engineer who installs the ac via sms. When i called the number he tells me that he is only responsible for cooler and refrigerator and not ac. When i called voltas they again provide me the same number.
Voltas company only wants to sell the ac with poor installation service and poor skilled call center agents who doesn't understand hindi as well.

Overall, my ac is not installed after a week of purchase.

I already launched complaint regarding not cooling of my ac, i purchased the ac approx one month before and after 15 days i am facing problem regarding not cooling of the ac.
I asked to shopkeeper to resolve the issue the shopkeeper told me to launch the complain in service center, so i did it complain no:- [protected] on 1st may, 2019 but no company guys still response to take care of it the service is very poor of volta's, i am really fade up with the volta's, now a days i am not recommending any one to buy vlotas ac.

My mail id;- [protected]@gmail.com

Hello

This is raj from suhan pack tech pvt ltd. We are buying an ac april 2018 after 2 months in ac comes a e6 error and ac not work same day we inform voltas also we are following on mails. Number of person comes but our ac not working till date[protected]. We are very disappointed due to your service. Daily we are calling and mails on [protected]@voltas.com he give us 2 persons number nut no one person comes at our end. We are tired due to this ac. One year goes due to this problem if problem not solving i will go consumer court. We have all mails records.

Vcare /upbg/del
May 10, 2019, 4:12 pm (5 days ago)
To gagandeeps, me

Dear sir/madam,

Greetings from voltas! Thank you for writing to us.

Apologies for the delay in response.

We have forwarded your complaint to our (Haryana) branch service head to take immediate action and resolve the issue at the earliest.

Appreciate your patience and support.

Service request number: [protected]

Thanks
Regards
Raj

I bought spil inverter ac 2 ton on 11th april 2019 through tata cliq app, serial no.- onreq[protected].
Customer name - ankit singh, registered id - ankitrajput75. [protected]@gmail.com. Contact no - [protected]. Address - vpo - ujina, district-nuh, haryana (122107).

The service of voltas is very pathetic as they installed ac 10 days after i recieved the ac, that also when i called them around 50 times to install then they came for installation. Thats how their service was.
Now on 4th may, ac stopped working suddenly, i made a request online for repair but still no response, i registered complaint again but no response. Then some guy from my service area called to come and repair but later on he started to ignore and keep on delaying it by saying i will come tomorrow again and again. When i told him to raise complain, he said do whatever you want to do, we will come to repair when we want. That's how they behave with customer. 10 days have passed still no one has come for repair my ac. My family is suffering in this hot summer and the company don't even bother. Even i have registered complaint many times to voltas customer support. But at the end now i am helpless. I request to look upon my grievance and help me out of this. They are fooling customer regarding customer after sales service. Please look upon my concern as soon as possible.
Kind regards
Ankit singh

I am Yugandhar .I have purchased a.c. From Amazon delivered on 11 may but till now installation not yet done by technician of voltas when called customer service they are lagging on installation.my address pincode is 521157 pamarru Andhra Pradesh.Really the service is very worst.please go through the issue and Solve my problem of installation.when calling to customer care they were not responding properly am requesting you to initiate the process of installation

Hi team,

I purchased the new voltas splite ac on april 2019 and voltas executive came for installation at home. He broken the ac pipe line and ac gas has been leaked now.

This is the request please help me for resoving the issue of leakaging of gas of ac.
What is happening now my room is cooling property and not looking good install of ac at room. I want complain that please reinstall the ac again use the correct ac pipe line so that it can work properly.

I purchased the ac in april 2019.

This is regarding wta facility (4+1 yr extended warranty)

I got email from voltas that they will not provide wta facility as i have purchase my product online.

What is the issue if i have purchased my ac from online shopping?

Why wta is not applicable on on-line shopping. Ultimately i have purchased voltas product. How it matters from where i have purchased the product?

Thanks,
Shabbir muntakhab

I have purchased Voltas AC on 28th April 2019 and product installed on 29th April-19,
after two days my product is not working properly i have raised several complain to Voltas customer care but still no any posetive response given by the company.

i contact to RCSM of voltas delhi NCR his response is also not good today i talk with service center people and RCSM and confirm me that techinician is visited within 1-1.5 hrs but still not visited.

I purchase voltas air cooler last year on 25 april 2018 and 15 days back cooler stop working. When i inform to that store and ask for warranty they told us that voltas engineer come at your home resolve the issue. After 15 days yesterday voltas engineer came and told your motor not working and need to replace.
We ask for warranty that person told now your product is out of warranty so you have to pay money for motor (Rs. 2500/-) and motor have no any warranty.

What type of service you are providing don't now.

From last 15 days i am regularly trying to contact through customer care and shop where i purchase that product but they come after 15 days and saying your product is out of warranty.

And engineer open the cooler and without closing they left.

I bought voltas air cooler on 21st april 2019 from bajaj electronics, hyderabad. It is not cooling properly since the beginning. I raised a request on 7th may and started calling customer care daily. No one came for repair so far. Today when i called up customer care i was told that my request is closed. How can anyone close the request without taking any action? So far no one came to repair it. I am just fed up and frustated. Please do something.

Date of incident: 11th may 2019
Description: i have newly brought voltas 1 ton non inverter ac on 5th may from vijay sales and machine has installed on 11th may. I have started the ac but ac is not creating cooling wind in room then i waited for 2 hours but still it is not working.
Could you please repair/replace product asap.
Solution : repair/replace

Hi,

I have purchased the voltas a/c last year i. E april 10, 2018 and did all formalities for extended warranty certificate.

Further, i have not received any certificate. A/c is registered on

Name : kunal p nandu
Mobile number : [protected]
Email id : kunal. [protected]@gmail.com

I had so many phone conversation with customer care team and they only tell that you would receive it in next 24 hours.

Its more then 5 days

Hello sir/madam

Subject:- regarding cooling problem in recently buy ac

I had purchased voltas 1.5ton ac on 18 feb 2019. 15 day ago, when we start ac it did not cooling at all. Then i raise complaint against that issue. After couple of days technician come to my house and check ac and said that there is the gas leakage problem. Other technician come tomorrow and solve the leakage problem.
On next day, same person come who install the ac when we bought. He said leakage in your internal pipe. He can't do anything in this. I said shift ac to the another room, then he charged rs 3500 money for shifting ac to another room. And said that there will be also charge of rs 500 for checking another room pipe and also include the installation fees of another room.
So my question is.. When you first install the ac. Then why you people can't check that pipe. It's his duty to check the pipe leakage. Now he is charging for money to check pipe leakage. Nobody resolve our problem neither your technician nor the seller from whom we bought ac. Nor your customer care representative responding correctly. First he cut call in the middle of the conversation and when i call again. He pick call but not speaking.. I have a call recording of this too. The customer care no given on the ac box is also not reachable too.
Please, resolve my problem as soon as possible. Why should i pay extra money. When none of my fault in this. It's your technician duty after checking install ac is working properly or not.

I am very disappointed from your service and your product quality.

My complaint request number is : [protected]

I want my problem solution on urgent basis. Otherwise i will raise case against you in consumer court.

I hope you will solve my problem as soon as possible.

Looking forward for your positive response.

Thanks

Rajat kardar

I bought voltas ac last year and was installed by voltas technicians at my home in gurgaon.
This year i shifted from gurgaon to hyderabad,
Got ac dismantled by voltas technician (Sr - [protected]) at my gurgaon residence.
Got ac installed by voltas technicians (Sr - [protected]) at my hyderabad residence.
The ac was not installed properly, was not cooling, below are requests open from last month,
Sr - [protected] and sr - [protected]
Technician visited once charged us got refilling but problem not resolved.

They simply close the requests without actually solving the problem.

My family is having a real tough time in this hot summer due to inefficiency of voltas on solving the issue while ac is still under warranty.

As a last resort, i am raising this formal complain, i would raise this in social media platform if my issue is not resolved this week.

I am writing this to issue a complaint regarding a purchase of a product on 9th may 2014, i purchased the mini magic super –r water dispensor voltas, serial no-6210164a14bo21284 from anit associates, saharanpur.
The machine has not been working properly for the past few days. Your technician came on 6th may, he checked and told that the compressor does not work.
I request you to kindly look on the matter and resolve the problem as soon as possible.

I bought the voltas ac in last june and i registered the the complain for pm but no came yo my place for my ac pm.
Many calls to customer care and local customer care but no response yet.
Local customer care name - mujahid - [protected] said will be done today, everytimes i call him he said will be done but end of the no one came.

Toll free no - [protected]- said we will communicate the local center every time. Already mail but no response on mail.
Please look in to this matter and do the needful.
Service request # is [protected]