Voltas Complaints & Reviews

I purchased window ac 8 days ago & from ist day its nt cooling proprly infact i am sweting out in a. C. Room.
2 check up arealready done but no one can solved it out.
I am very fedup with the service of voltas as well as croma.
Plz resolve this issue or take back a. C.
Its totally waste for me.
Kindly do the needful as soon as possible.
Nikhil
Gurgaon.

I have bought a new ac and from the day of installation my ac is not working. Their is all time leakage of water from inner machine and its not cooling the room. Some time the outter unit does not starts. I have made several complains to the service centre and the toll free number but no solution has been given to me. My mobile number is [protected]. I have registered all my complains with the above number. I am ankur agarwal from dhanbad.

I bought voltas visi cooler 320ltr and i made a call to service center to arrange demo of this product but it has been passed more than 5 days yet i did not get any demo service from service center. How such a bad service voltas company provides to the customer, kindly provide me service otherwise i will go consumer court.
My complain no-[protected].

Our service request number [protected]
Complain date: 26.4.2019
Technician visited and inspected the machine on 26th april 2019 and found that pcb is damage and has to be replaced. Error showing on display of indoor unit is e6
Our product is under warranty. Our purchase date: 22.6.18
But the job is not completed till date.
Please ensure early completion of repair work on urgent basis.

Dear sir i have taken a voltas ac but after few days its got technical fault i complained in the service centre after 1week local company ac repairing came to ur house and they checked and said that there is fault in outdoor unit circuit board we need 7 days time from 14 april till now they didnot solve our complain and continuously they are giving date day by day. We said to the person from whom we buyed but he is not willing to change i need a urgent action against this or elese i will have to complain in the consumer forum my number is [protected] aarif

I am writing this to issue a complaint regarding a purchase of a product on 9th may 2014, i purchased the mini magic super –r water dispensor voltas, serial no-6210164a14bo21284 from anit associates, saharanpur.
The machine has not been working properly for the past few days. Your technician came yesterday, he checked and told that the compressor does not work.
I request you to kindly look on the matter and resolve the problem as soon as possible.

I've purchased voltas 1.5 ton split ac on 8/6/18 from electronic bazar, gomti nagar, lucknow. It is under warranty and it's free services are not availed yet, i've requested for service on 1st may 19, my sr no. Is [protected] my registered mobile no. Is [protected], it's been 7 days no one came for service yet, even my service request got cancelled automatically, when i called customer care, the customer care executives are keep promising they will resolve issue same day, but i've got no resolution yet. It is really very frustrating, i've made mistake buying voltas product. It is the first and the last voltas product i've purchased, i'll never go for voltas ever, neither i'll recommend anyone to buy the same.
#naam bade darshan chote.

Ac remote not provide and then ac outdoor top panel cover damage not replaced so lot problems i purchesed past 15days without remote how to working ac??? I have please return to ac refund my money thatsall over. So please attention my problem if not recover my problem so please return and refund. If you careless my problem without fail i ll register complaint on consumer court with all documents so please understood and problem slove it. Thankyou

No response from voltas service centre patiala . Much harasment i give last chance tooo helpline then i finaly gooo to consumer court i facing much problemm ac . No response from seller and service centre me and my friends and reltives usess voltas ac . Futher we can not suggest to goo volts ac to purchase very poor service 1 month before i lodge complaint bt no one any action

I would like to inform you that the ac unit supplied has manufacturing defect.

The branch manager gave assurance but it took the technician one week to visit to attend to the problem. The technician had visited and inspected the ac. He was the same technician who had replaced the compressor on the 2-4-2019.

He had after checking the external unit informed us that the compressor is burnt out. It was a shocked to hear the a compressor replaced on 2-4-2019 is burnt without even operating. It is evident that the ac supplied is defective piece. We tried to call both branch manager and local engineer of the company. Both were not reachable over phone.

From the above it is evident that the ac unit supplied had manufacturing defect. The ac was not working since august 2018. I had made calls and complained to call center. We received reply calls that your service persons would visit and attend to the problem however non from your service center had visited and attended the problem.

Finally we had made online complaint and then in march 2019 the service persons visited and informed that the compressor defective. Your service person had checked that the compressor was within warranty within 3 years and therefore replaced the compressor on the 2-4-2019. Apart from replacing the compressor the service person charged me rs. 2, 500/- for filling gas. However, the ac worked for a few hours and main electric meter tripped. We called your service person to rectify the problem. The service personal visited 3 times and check the ac for rectifying the problem. They have insisted we check our internal wiring. We had even called the electrician and the electricity department person. Both have confirmed that the ac is defective.

Since 2-4-2019 we had been pursuing by giving 3 online complaints. I had been complaining about the defect in the ac. One week after your assurance that your service person visited on 6-5 — 2019. We were shocked to hear that the compressor which was replaced under warranty within 3 years of purchase also burnt out.

When the new compressor which is replaced under warranty itself is burnt out it is clearly a defective unit. Two compressors burnt out one with ac unit and anther newly replaced.

It evident that the ac unit has manufacturing defect. We there fore request you to replace ac unit as the same is defective.

We request you to expedite the replacement as the problem is continuing for the past 2 months. Further the ac can only be effectively be used only during present season in summer. Otherwise the very purpose of purchasing the ac itself is lost.

Hope you would replace the ac unit without further delay.

Regards,
Kumaresan

I have bought voltas ac, from reliance digital attapur hyderabad at the name of flint group india pvt. Ltd date of inv 30/04/19 inv no 00034.
Installation service was free but i did not get service and service staff did not cooperate in installing the ac and said i can get it installed from whomsoever i want he is not bothered and left the ac as it is...
I am still following with reliance but they are not providing another person... Only keeping call on hold without resolving the issue.

Pls help me in installing the ac because neither seller or service staff behavior is cooperative to resolve the issue

Dear concern,

I have launch a service request for my air-conditioner on dt:[protected] in bhubaneswar baring the request no:[protected] and on the 2nd may the service engineer has visited my flat and after his inspection he has told me that i alone can't solve this problem because yours is a inverter model ac there for i have to bring one of my assistant in the afternoon around 4:00 pm for the service, from then no one has visited the place yet although i have tried several times to your customer care and also to the local voltas representative over telephone and didn't get a positive feed back. These feed backs are mentioned below for your reference.

1- your problem will be definitely solved by evening.
2- i am ensuring you that we will solved your problem by tomorrow morning before 11 am.

And finally i have received a sms today that your service request has been cancelled. There for i would like to request you that please look in to this matter and do the needful at the earliest.

With regard's
Abhijit jena
Flat-no 05, block - a
Vishakha enclave
Bhomikhal, cuttack road
Bhubaneswar
Mobile : [protected]

I purchased voltas ac 123vcztt (3 star inverter) on 29th april from vijay sales sec 18 noida (U. P). When voltas technician came to my place for installation then i asked them a proper location to setup the ac but they denied and told me that this location is not appropriate for installation and then they install it in some other location where there is high risk of ac may be stolen. Later when in took suggestion from a third party technician then they install the ac in the same location which was earlier denied by voltas technician. Due to lack of knowledge of technician i had to pay extra money to third party technician to install the ac in safe and proper location. Now i want my installation fee (I. E rs5000) back from voltas.

I filed complaint for non working of ac purchased before a month.
Everytime we call they ask us to gile a nee complaint and no action is taken after that.
No superior is taking responsibility.
Each timr the customer executive transfers call among themselves and put the call on hold for more than 10 mins.
They says that they will call back in some time but no one does after that.
Everytime we had to repeat our issue and explain everything from the beginning.
We have all the call recording.

Hi team,

I have bee your loyal customer since 2011.

May 24th i have raised a service request and technician visited my property and informed indoor blower motor needs replacement and on same day he raised a purchase order

Now it's been more than 15 days with no update

Called multiple times to raju service station volta's care with no use

Spoke to chamdra shekar and he promised by 3rd issue will be resolved

Today is 5th with no update and he is not lifting phone same with area manager venkat

All are asking to speak to service center and they are saying to speak to customer care wow

Venkat said by 5th or 6th issue resolve
Raju said product arrived but the concern person not lifting phone

10 times escalated and spoke to various people in that department suxh a worst response

You may think alone i can't do any thing but you are wrong

In have recorded every call for your reference

For a small part you guys are really playing unnecessary games with customer fooling them

I didn't have any issue with my product i respect and like tata but not the stupid service

You don't have a proper escalation matrix atleast no right people

15 days for a small part that to in hot summer ridiculous

Dont you know how small family with kids suffer in hot summer without ac

What a worst service nobody to track and understand customer problem forget about part worry about your stupid service and care free service

Hi,
My self siva kotteswararao rao lakkakula working as a software programmer, coming to t my query i purchased voltas 5 star 1.7 ton three years back the first problem was raised on last year may i. E (The out door compressor was leaking) we contacted voltas customer care nd they fwd that complaint to local dealers they repaird. And two weeks back we faced the problem again the ac was running but not cooled so, i raised the complaint again they came up with the solution gas was completed in out door compresser they charged 2400 and filled the gas after two days facing the same problem, they said sir we don't know the exact problem shell we take the ac nd compressor to our place and check the exact problem nd fixed it i said okay but they did not take that ac nd compressor, today i called that dealer sir please sort out my issues thay siad may be it was a big problem i[censored] have any intrest to exchange ur ac with new one, see there is no one ready to exchange a 40k product with in 3 years hope you will understand nd please sort out my issue asap
Note: the servicing was very very poor they don't answers the call even though we tried more than 10 times this is not a proper way to treat a valuable customer's

I'm doing complain for ac service no. Request no [protected] assigned to engg anil, phn [protected]. Share 3831 if satisfied or 8383 i[censored]nsatisfied. For help call [protected].

But device person no service my ac and all dust in ac cooling 0, /' and he ask service done why he ask without washing service done only window clear with cloth and done his name anil -[protected]

Respected, sir
I have already 4 to 5 complete aganaist my ac
Which is almost 1 month old, every time the service boy saying that, today, tomorrow we'll solve ur problems but actually already 6 days passed away, bt i didn't get any satisfied reply
I'm totally mentally harassed i think this is the biggest mistake of my life, next time i mevr ever purchase any voltas products and also i say all my friend circle that don't buy any voltas product.
Regards,
Arun kumar
Mob-[protected]

I'm using a voltas 1.5 ton split aic conditioner which i have purchased from snapdeal.com approx 5 months ago.
The product needs to be serviced as soon as possible, bucause water is draining out from the front side of the machine.

I have called voltas 24x7 toll free for exactly 4 time within 10 days, each and every time they are giving me a request/complaint number and says that the technician will visit your place within 24 hours. They even provided me the contact number of the technician but its in switch off, ([protected]) now its over 10 days and still waiting for the technician to get the product serviced.
Attaching the screenshot of the complaint number.

Kindly take a legal action against the company as soon as possible.

What kind of bad service is given bt voltas, i purchased ac from online and its giving problem i am followup with voltas from past one month and they check the ac and said has likage problem and now they are saying gas will be filled by the installation party only, then why the hell u guys are giving warranty and selling you product online

Bad experience by your product hence will never buy your product and will giv bad review to those who are going to buy

Regards

Akshay desai
[protected]