[Resolved] Voltas — voltas ac poor installation issue
We have bought a voltas split ac 1.5 ton from sathya agencies in the year may 19th, 2017. After bringing this ac, we have experienced very less cooling. So we have raised a complaint to voltas ac customer care and they have sent the executives to my home. They checked the ac and told us the ac was working properly.
We have asked them that we had only less cooling as we felt like using air cooler. The executives came from prakash refrigeration service, ambattur. He told us that voltas is an indian product. So the cooling effect will be less only. He didn't check the compressor properly and also said like this. So we got convinced and also thought it will work like that. So we didn't raise any compliant after that.
So again we talked with other neighbors who used voltas ac. So they told us we will get a good cooling effect. So again we raised a complaint and the executives from sv aircons, pattabiram came to our home. Then they checked the compressor and told us the wire connected with the compressor got pinched. So you have to change the pinched wire. This is the reason you get less cooling.
And he also told that the people who installed the ac didn't check the wire properly. We also get an opinion from the nearby ac technicians. They also said that wire may get pinched during the installation.
I request you to kindly look on the matter and resolve the problem as soon as possible...
Complaint marked as Resolved Jun 25, 2019
[May 08, 2019] Voltas customer support has been notified about the posted complaint.
Verified SupportVoltas Customer Care's response May 09, 2019 Dear Muthu Krishnan,
We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.
Voltas Online Team
Verified SupportVoltas Customer Care's response May 17, 2019 Dear Muthu Krishnan,
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Voltas Online Team
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